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9c039a9 | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 | # NovaCore Technologies — Department Charters
**Document Code:** ORG-CHARTER-001
**Version:** 1.0
**Status:** Active
**Classification:** Internal
**Source of Truth For:** Department mandates, scope boundaries, and standard
sub-teams referenced across all OEP-Bench policy families.
---
## 1. Human Resources (HR)
**Mandate:** Talent acquisition, employee relations, compensation & benefits,
learning & development, HR compliance.
**Head:** VP, Human Resources (Naomi Chen)
**Standard Sub-Teams:** Talent Acquisition, People Operations, Learning &
Development, Total Rewards
**Primary Policy Families Owned:** A1–A5 (Remote Work, Leave & Time-Off,
Code of Conduct, Recruitment & Onboarding, Performance Management)
**Key Interfaces:** Legal (employment law), Finance (payroll/benefits cost),
IT (account provisioning for new hires)
## 2. Finance
**Mandate:** Financial planning & analysis, accounts payable/receivable,
payroll, treasury, budget governance.
**Head:** Chief Financial Officer (David Okafor)
**Standard Sub-Teams:** FP&A, Accounts Payable, Payroll, Treasury
**Primary Policy Families Owned:** D1–D5 (Travel & Expense, Procurement,
Invoice Approval, Corporate Card, Budget Management)
**Key Interfaces:** Procurement (purchase approvals), Executive (budget
sign-off), Legal (contract financial terms)
## 3. Information Technology (IT)
**Mandate:** Infrastructure, end-user computing, enterprise applications,
IT service management.
**Head:** VP, Information Technology (Anders Kovic)
**Standard Sub-Teams:** Infrastructure & Cloud Operations, IT Service Desk,
Enterprise Applications, Change Management Office
**Primary Policy Families Owned:** C1–C5 (IT Asset Management, Software
Provisioning, Change Management, Business Continuity, Vendor System Access)
**Key Interfaces:** Information Security (control implementation), all
departments (service consumer)
## 4. Information Security (INFOSEC)
**Mandate:** Security policy, risk assessment, incident response, security
architecture, compliance evidence (SOC 2, ISO 27001).
**Head:** Chief Information Security Officer (Priya Ramaswamy)
**Standard Sub-Teams:** Security Operations Center (SOC), Governance Risk &
Compliance (GRC), Application Security
**Primary Policy Families Owned:** B1–B5 (Information Security, Password &
Authentication, Data Classification, Incident Response, Acceptable Use)
**Key Interfaces:** IT (control implementation), Legal (breach notification),
all departments (policy enforcement)
## 5. Operations
**Mandate:** Business process governance, facilities, cross-functional
program management, business continuity coordination.
**Head:** VP, Operations (Rosa Delgado)
**Standard Sub-Teams:** Facilities, Program Management Office (PMO),
Business Continuity
**Primary Policy Families Owned:** shares C4 (Business Continuity) with IT;
supports H-domain governance policies operationally
**Key Interfaces:** All departments
## 6. Procurement
**Mandate:** Vendor sourcing, purchase order issuance, supplier relationship
management, third-party risk coordination (with Legal and InfoSec).
**Head:** Director, Procurement (Grace Odom)
**Standard Sub-Teams:** Sourcing, Vendor Management, Purchase Order Desk
**Primary Policy Families Owned:** F1–F5 (Vendor Onboarding, Supplier Code of
Conduct, Third-Party Risk Assessment, Purchase Order, Contract Renewal)
**Key Interfaces:** Finance (payment terms), Legal (contract terms),
Information Security (vendor risk review)
## 7. Executive Office
**Mandate:** Corporate strategy, governance, board relations, enterprise
risk oversight.
**Head:** Chief Executive Officer (Elena Marsh)
**Standard Sub-Teams:** Office of the CEO, Board Relations
**Primary Policy Families Owned:** H1–H5 (Corporate Governance, Risk
Management, Conflict of Interest, Delegation of Authority, Business Ethics)
**Key Interfaces:** All departments; Board of Directors
## 8. Legal & Compliance
**Mandate:** Contract review, regulatory compliance, data privacy,
intellectual property, whistleblower program administration.
**Head:** General Counsel (Marcus Feld)
**Standard Sub-Teams:** Commercial Legal, Privacy & Compliance, IP Counsel
**Primary Policy Families Owned:** E1–E5 (Data Privacy, Contract Approval,
Regulatory Compliance, Intellectual Property, Whistleblower)
**Key Interfaces:** All departments; external regulators
## 9. Sales
**Mandate:** Revenue generation, customer contracting support, discount
governance.
**Head:** Chief Revenue Officer (Wei Lin Tan)
**Standard Sub-Teams:** Enterprise Sales, Mid-Market Sales, Sales Operations
**Primary Policy Families Owned:** G1 (Sales Discount Approval); co-owns G5
(SLA Policy) with Customer Support
**Key Interfaces:** Legal (contract review), Finance (deal desk), Marketing
## 10. Marketing
**Mandate:** Brand management, demand generation, external content and
communications governance.
**Head:** VP, Marketing (Julian Ferris)
**Standard Sub-Teams:** Brand & Creative, Demand Generation, Communications
**Primary Policy Families Owned:** G3 (Marketing Content Approval)
**Key Interfaces:** Legal (claims review), Sales
## 11. Customer Support
**Mandate:** Post-sale customer service, technical support, escalation
management, SLA fulfillment.
**Head:** VP, Customer Support (Kenji Watanabe)
**Standard Sub-Teams:** Tier 1 Support, Tier 2/Technical Support, Customer
Success
**Primary Policy Families Owned:** G4 (Customer Support Escalation); co-owns
G5 (SLA Policy) with Sales; owns G2 (Customer Data Handling) jointly with
Information Security
**Key Interfaces:** Sales, Information Security, Engineering (not a
policy-owning department in this dataset, referenced only operationally)
---
## Department-to-Family Ownership Matrix
| Family | Domain | Owning Department |
|---|---|---|
| A1–A5 | HR | Human Resources |
| B1–B5 | Security | Information Security |
| C1–C5 | IT/Ops | Information Technology (C4 co-owned with Operations) |
| D1–D5 | Finance | Finance |
| E1–E5 | Legal | Legal & Compliance |
| F1–F5 | Procurement | Procurement |
| G1 | Sales | Sales |
| G2 | Support/Security | Customer Support (co-owned with Information Security) |
| G3 | Marketing | Marketing |
| G4 | Support | Customer Support |
| G5 | Support/Sales | Customer Support (co-owned with Sales) |
| H1–H5 | Governance | Executive Office |
This matrix is authoritative for the `Department` and `Owner` fields of
every policy document generated in `04_Policies/`.
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