| {% extends "base.html" %} |
| {% block title %}Customer Service{% endblock %} |
| {% block page_id %}customer-service{% endblock %} |
| {% block content %} |
| <div class="shell"> |
| <h1 class="page-title">Customer Service</h1> |
| <div class="cs-tabs"> |
| <a class="cs-tab {{ 'is-active' if page == 'help' }}" href="/customer-service">Help Center</a> |
| <a class="cs-tab {{ 'is-active' if page == 'contact-us' }}" href="/customer-service?page=contact-us">Contact Us</a> |
| <a class="cs-tab {{ 'is-active' if page == 'easy-returns' }}" href="/customer-service?page=easy-returns">Easy Returns</a> |
| <a class="cs-tab {{ 'is-active' if page == 'shipping' }}" href="/customer-service?page=shipping">Shipping & Pickup</a> |
| </div> |
|
|
| {% if page == 'help' %} |
| <section class="cs-body"> |
| <h2>How can we help?</h2> |
| <details class="faq" open><summary>Where is my order?</summary> |
| <p>Use <a href="/track-order">Track Your Order</a> with your order number and email, or open <a href="/myaccount/orders">Order History</a> when signed in.</p> |
| </details> |
| <details class="faq"><summary>How does store pickup work?</summary> |
| <p>Choose a store, pick “Free store pickup” in checkout, and watch the order timeline for the ready note. Bring a photo ID.</p> |
| </details> |
| <details class="faq"><summary>How do promo codes work?</summary> |
| <p>Enter a code on the cart page. This demo accepts SAVE10, WELCOME5 (orders over $25) and ACESHIP.</p> |
| </details> |
| <details class="faq"><summary>How do I return an item?</summary> |
| <p>Open the order in <a href="/myaccount/orders">Order History</a> and choose Start a Return, or read the <a href="/customer-service?page=easy-returns">returns policy</a>.</p> |
| </details> |
| </section> |
| {% elif page == 'contact-us' %} |
| <section class="cs-body"> |
| <h2>Contact Us</h2> |
| <p>This is an offline demonstration clone, so no message leaves the machine. In the demo, product questions belong on each product page under <strong>Ask a question</strong>.</p> |
| <ul> |
| <li>Care line (display only): 1-888-555-0100</li> |
| <li>Store questions: see <a href="/store-locator">Store Locator</a> for hours and phone numbers</li> |
| <li>Order help: <a href="/track-order">Track Your Order</a></li> |
| </ul> |
| </section> |
| {% elif page == 'easy-returns' %} |
| <section class="cs-body"> |
| <h2>Easy Returns</h2> |
| <p>Most items can be returned within 30 days of the order date in this simulation.</p> |
| <details class="faq" open><summary>Return in store</summary><p>Bring the item and order number to any demo store; refunds are simulated instantly.</p></details> |
| <details class="faq"><summary>Return by mail</summary><p>Start a return from the order detail page; the demo issues a simulated refund for the full order.</p></details> |
| <details class="faq"><summary>Refund timing</summary><p>Simulated refunds appear immediately on the order timeline.</p></details> |
| </section> |
| {% else %} |
| <section class="cs-body"> |
| <h2>Shipping, Delivery & Pickup</h2> |
| <ul> |
| <li><strong>Free store pickup</strong> — free, often same day, at your chosen store.</li> |
| <li><strong>Home delivery</strong> — free on delivery subtotals over $50; otherwise $9.99.</li> |
| <li><strong>Delivery-only items</strong> — some items (marked on the product page) ship to home only.</li> |
| </ul> |
| </section> |
| {% endif %} |
| </div> |
| {% endblock %} |
|
|
