id stringlengths 15 15 | task stringclasses 4
values | state stringlengths 81 110 | question stringclasses 4
values | options listlengths 4 4 | ground_truth stringclasses 16
values | difficulty stringclasses 1
value | split stringclasses 1
value |
|---|---|---|---|---|---|---|---|
zev_scaled_0034 | fintech_routing | User reached out with a critical question regarding kyc verification for account #1033. | Route request to the fintech sub-team | [
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries ... | kyc_verification | medium | train |
zev_scaled_0035 | healthcare_routing | Customer submitted priority support ticket: 'Need immediate assistance with our scheduling setup'. | Route request to the healthcare sub-team | [
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "prescription_refill",
"description": "Handling cu... | scheduling | medium | train |
zev_scaled_0036 | cloud_infra_routing | Automated notification: network vpc action failed validation threshold on transaction reference 50270. | Route request to the cloud_infra sub-team | [
{
"id": "iam_permissions",
"description": "Handling customer inquiries and operations regarding Iam Permissions"
},
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "network_vpc",
"description": "Handling cu... | network_vpc | medium | train |
zev_scaled_0038 | fintech_routing | Automated notification: chargeback action failed validation threshold on transaction reference 56357. | Route request to the fintech sub-team | [
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "card_fraud",
"description": "Handling customer inqu... | chargeback | medium | train |
zev_scaled_0039 | ecommerce_routing | User reached out with a critical question regarding address change for account #1038. | Route request to the ecommerce sub-team | [
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "address_change",
"description": "Handling custo... | address_change | medium | train |
zev_scaled_0040 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our chargeback setup'. | Route request to the fintech sub-team | [
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "chargeback",
"description": "Handling customer inquiries ... | chargeback | medium | train |
zev_scaled_0042 | fintech_routing | Automated notification: wire transfer action failed validation threshold on transaction reference 52374. | Route request to the fintech sub-team | [
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries ... | wire_transfer | medium | train |
zev_scaled_0043 | ecommerce_routing | User reached out with a critical question regarding promo code for account #1042. | Route request to the ecommerce sub-team | [
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "promo_code",
"description": "Handling customer inquiries and operations regarding Promo Code"
},
{
"id": "order_tracking",
"description": "Handling customer inqu... | promo_code | medium | train |
zev_scaled_0044 | cloud_infra_routing | Automated notification: compute scaling action failed validation threshold on transaction reference 72675. | Route request to the cloud_infra sub-team | [
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "compute_scaling",
"description": "Handling custom... | compute_scaling | medium | train |
zev_scaled_0046 | ecommerce_routing | User reached out with a critical question regarding promo code for account #1045. | Route request to the ecommerce sub-team | [
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "promo_code",
"description": "Handling customer ... | promo_code | medium | train |
zev_scaled_0047 | fintech_routing | Automated notification: card fraud action failed validation threshold on transaction reference 61143. | Route request to the fintech sub-team | [
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "chargeback",
"description": "Handling custome... | card_fraud | medium | train |
zev_scaled_0048 | ecommerce_routing | Automated notification: promo code action failed validation threshold on transaction reference 56607. | Route request to the ecommerce sub-team | [
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "address_change",
"description": "Handling custo... | promo_code | medium | train |
zev_scaled_0050 | healthcare_routing | Automated notification: lab results action failed validation threshold on transaction reference 46269. | Route request to the healthcare sub-team | [
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "prescription_refill",
"description": "Handling cu... | lab_results | medium | train |
zev_scaled_0051 | cloud_infra_routing | Automated notification: storage snapshot action failed validation threshold on transaction reference 85639. | Route request to the cloud_infra sub-team | [
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "iam_permissions",
"description": "Handling customer inquiries and operations regarding Iam Permissions"
},
{
"id": "storage_snapshot",
"description": "Handling... | storage_snapshot | medium | train |
zev_scaled_0052 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our wire transfer setup'. | Route request to the fintech sub-team | [
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "card_fraud",
"description": "Handling customer inqu... | wire_transfer | medium | train |
zev_scaled_0054 | cloud_infra_routing | User reached out with a critical question regarding compute scaling for account #1053. | Route request to the cloud_infra sub-team | [
{
"id": "iam_permissions",
"description": "Handling customer inquiries and operations regarding Iam Permissions"
},
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "network_vpc",
"description": "Handling cu... | compute_scaling | medium | train |
zev_scaled_0055 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our card fraud setup'. | Route request to the fintech sub-team | [
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "chargeback",
"description": "Handling custome... | card_fraud | medium | train |
zev_scaled_0056 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our kyc verification setup'. | Route request to the fintech sub-team | [
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and... | kyc_verification | medium | train |
zev_scaled_0058 | ecommerce_routing | Automated notification: address change action failed validation threshold on transaction reference 73103. | Route request to the ecommerce sub-team | [
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "promo_code",
"description": "Handling customer inquiries and operations regarding Promo Code"
},
{
"id": "order_tracking",
"description": "Handling customer inqu... | address_change | medium | train |
zev_scaled_0059 | healthcare_routing | Customer submitted priority support ticket: 'Need immediate assistance with our lab results setup'. | Route request to the healthcare sub-team | [
{
"id": "lab_results",
"description": "Handling customer inquiries and operations regarding Lab Results"
},
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiri... | lab_results | medium | train |
zev_scaled_0060 | cloud_infra_routing | User reached out with a critical question regarding iam permissions for account #1059. | Route request to the cloud_infra sub-team | [
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "iam_permissions",
"description": "Handling custom... | iam_permissions | medium | train |
zev_scaled_0062 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our card fraud setup'. | Route request to the fintech sub-team | [
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "kyc_verification",
"description": "Handling customer inqu... | card_fraud | medium | train |
zev_scaled_0063 | cloud_infra_routing | Customer submitted priority support ticket: 'Need immediate assistance with our network vpc setup'. | Route request to the cloud_infra sub-team | [
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "iam_permissions",
"description": "Handling customer... | network_vpc | medium | train |
zev_scaled_0064 | fintech_routing | User reached out with a critical question regarding card fraud for account #1063. | Route request to the fintech sub-team | [
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "chargeback",
"description": "Handling custome... | card_fraud | medium | train |
zev_scaled_0066 | cloud_infra_routing | Automated notification: storage snapshot action failed validation threshold on transaction reference 66917. | Route request to the cloud_infra sub-team | [
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "iam_permissions",
"description": "Handlin... | storage_snapshot | medium | train |
zev_scaled_0067 | fintech_routing | User reached out with a critical question regarding wire transfer for account #1066. | Route request to the fintech sub-team | [
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "chargeback",
"description": "Handling custome... | wire_transfer | medium | train |
zev_scaled_0068 | healthcare_routing | Automated notification: lab results action failed validation threshold on transaction reference 61423. | Route request to the healthcare sub-team | [
{
"id": "prescription_refill",
"description": "Handling customer inquiries and operations regarding Prescription Refill"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "scheduling",
"description": "Ha... | lab_results | medium | train |
zev_scaled_0070 | healthcare_routing | Automated notification: lab results action failed validation threshold on transaction reference 63521. | Route request to the healthcare sub-team | [
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "lab_results",
"description": "Handling customer i... | lab_results | medium | train |
zev_scaled_0071 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our kyc verification setup'. | Route request to the fintech sub-team | [
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "card_fraud",
"description": "Handling customer inqu... | kyc_verification | medium | train |
zev_scaled_0072 | healthcare_routing | Customer submitted priority support ticket: 'Need immediate assistance with our prescription refill setup'. | Route request to the healthcare sub-team | [
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "lab_results",
"description": "Handling customer inquiries and operations regarding Lab Results"
},
{
"id": "prescription_refill",
"description": "Handling ... | prescription_refill | medium | train |
zev_scaled_0074 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our card fraud setup'. | Route request to the fintech sub-team | [
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "kyc_verification",
"description": "Handling customer inqu... | card_fraud | medium | train |
zev_scaled_0075 | fintech_routing | Automated notification: wire transfer action failed validation threshold on transaction reference 83198. | Route request to the fintech sub-team | [
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "wire_transfer",
"description": "Handling customer i... | wire_transfer | medium | train |
zev_scaled_0076 | ecommerce_routing | Customer submitted priority support ticket: 'Need immediate assistance with our promo code setup'. | Route request to the ecommerce sub-team | [
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "order_tracking",
"description": "Handling custo... | promo_code | medium | train |
zev_scaled_0078 | ecommerce_routing | Customer submitted priority support ticket: 'Need immediate assistance with our promo code setup'. | Route request to the ecommerce sub-team | [
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "promo_code",
"description": "Handling customer ... | promo_code | medium | train |
zev_scaled_0079 | healthcare_routing | Automated notification: billing insurance action failed validation threshold on transaction reference 44428. | Route request to the healthcare sub-team | [
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "lab_results",
"description": "Handling customer inquiries and operations regarding Lab Results"
},
{
"id": "scheduling",
"description": "Handling customer ... | billing_insurance | medium | train |
zev_scaled_0080 | cloud_infra_routing | User reached out with a critical question regarding network vpc for account #1079. | Route request to the cloud_infra sub-team | [
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "network_vpc",
"description": "Handling cu... | network_vpc | medium | train |
zev_scaled_0082 | cloud_infra_routing | User reached out with a critical question regarding compute scaling for account #1081. | Route request to the cloud_infra sub-team | [
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "iam_permissions",
"description": "Handling customer... | compute_scaling | medium | train |
zev_scaled_0083 | cloud_infra_routing | Customer submitted priority support ticket: 'Need immediate assistance with our network vpc setup'. | Route request to the cloud_infra sub-team | [
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "iam_permissions",
"description": "Handling custom... | network_vpc | medium | train |
zev_scaled_0084 | ecommerce_routing | User reached out with a critical question regarding order tracking for account #1083. | Route request to the ecommerce sub-team | [
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "promo_code",
"description": "Handling customer ... | order_tracking | medium | train |
zev_scaled_0086 | cloud_infra_routing | User reached out with a critical question regarding compute scaling for account #1085. | Route request to the cloud_infra sub-team | [
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "network_vpc",
"description": "Handling cu... | compute_scaling | medium | train |
zev_scaled_0087 | fintech_routing | Automated notification: card fraud action failed validation threshold on transaction reference 59841. | Route request to the fintech sub-team | [
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "chargeback",
"description": "Handling custome... | card_fraud | medium | train |
zev_scaled_0088 | ecommerce_routing | Customer submitted priority support ticket: 'Need immediate assistance with our promo code setup'. | Route request to the ecommerce sub-team | [
{
"id": "promo_code",
"description": "Handling customer inquiries and operations regarding Promo Code"
},
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "order_tracking",
"description": "Handling customer inqu... | promo_code | medium | train |
zev_scaled_0090 | cloud_infra_routing | User reached out with a critical question regarding network vpc for account #1089. | Route request to the cloud_infra sub-team | [
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "iam_permissions",
"description": "Handling customer inquiries and operations regarding Iam Permissions"
},
{
"id": "storage_snapshot",
"description": "Handling... | network_vpc | medium | train |
zev_scaled_0091 | cloud_infra_routing | User reached out with a critical question regarding compute scaling for account #1090. | Route request to the cloud_infra sub-team | [
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "iam_permissions",
"description": "Handling customer inquiries and operations regarding Iam Permissions"
},
{
"id": "network_vpc",
"description": "Handling cust... | compute_scaling | medium | train |
zev_scaled_0092 | cloud_infra_routing | Customer submitted priority support ticket: 'Need immediate assistance with our compute scaling setup'. | Route request to the cloud_infra sub-team | [
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "iam_permissions",
"description": "Handling customer... | compute_scaling | medium | train |
zev_scaled_0094 | cloud_infra_routing | Automated notification: iam permissions action failed validation threshold on transaction reference 54385. | Route request to the cloud_infra sub-team | [
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "iam_permissions",
"description": "Handling customer... | iam_permissions | medium | train |
zev_scaled_0095 | ecommerce_routing | Automated notification: promo code action failed validation threshold on transaction reference 70498. | Route request to the ecommerce sub-team | [
{
"id": "promo_code",
"description": "Handling customer inquiries and operations regarding Promo Code"
},
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "address_change",
"description": "Handling customer inqu... | promo_code | medium | train |
zev_scaled_0096 | cloud_infra_routing | Automated notification: iam permissions action failed validation threshold on transaction reference 57740. | Route request to the cloud_infra sub-team | [
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "compute_scaling",
"description": "Handling custom... | iam_permissions | medium | train |
zev_scaled_0098 | healthcare_routing | Customer submitted priority support ticket: 'Need immediate assistance with our prescription refill setup'. | Route request to the healthcare sub-team | [
{
"id": "lab_results",
"description": "Handling customer inquiries and operations regarding Lab Results"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "scheduling",
"description": "Handling customer ... | prescription_refill | medium | train |
zev_scaled_0099 | healthcare_routing | User reached out with a critical question regarding billing insurance for account #1098. | Route request to the healthcare sub-team | [
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "lab_results",
"description": "Handling customer inquiries and operations regarding Lab Results"
},
{
"id": "prescription_refill",
"description": "Handling customer inqui... | billing_insurance | medium | train |
zev_scaled_0100 | ecommerce_routing | Automated notification: address change action failed validation threshold on transaction reference 69199. | Route request to the ecommerce sub-team | [
{
"id": "promo_code",
"description": "Handling customer inquiries and operations regarding Promo Code"
},
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "product_defect",
"description": "Handling customer inqu... | address_change | medium | train |
zev_scaled_0102 | cloud_infra_routing | Automated notification: compute scaling action failed validation threshold on transaction reference 39305. | Route request to the cloud_infra sub-team | [
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "iam_permissions",
"description": "Handling customer inquiries and operations regarding Iam Permissions"
},
{
"id": "storage_snapshot",
"description": "Handling... | compute_scaling | medium | train |
zev_scaled_0103 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our wire transfer setup'. | Route request to the fintech sub-team | [
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "kyc_verification",
"description": "Handling customer inqu... | wire_transfer | medium | train |
zev_scaled_0104 | healthcare_routing | Customer submitted priority support ticket: 'Need immediate assistance with our lab results setup'. | Route request to the healthcare sub-team | [
{
"id": "prescription_refill",
"description": "Handling customer inquiries and operations regarding Prescription Refill"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "lab_results",
"description": "H... | lab_results | medium | train |
zev_scaled_0106 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our kyc verification setup'. | Route request to the fintech sub-team | [
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "kyc_verification",
"description": "Handling customer inquiries ... | kyc_verification | medium | train |
zev_scaled_0107 | ecommerce_routing | User reached out with a critical question regarding address change for account #10106. | Route request to the ecommerce sub-team | [
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "address_change",
"description": "Handling custo... | address_change | medium | train |
zev_scaled_0108 | fintech_routing | Automated notification: wire transfer action failed validation threshold on transaction reference 20909. | Route request to the fintech sub-team | [
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "kyc_verification",
"description": "Handling customer inqu... | wire_transfer | medium | train |
zev_scaled_0110 | cloud_infra_routing | Automated notification: storage snapshot action failed validation threshold on transaction reference 34523. | Route request to the cloud_infra sub-team | [
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "iam_permissions",
"description": "Handling custom... | storage_snapshot | medium | train |
zev_scaled_0111 | healthcare_routing | Automated notification: prescription refill action failed validation threshold on transaction reference 60429. | Route request to the healthcare sub-team | [
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "prescription_refill",
"description": "Handling cu... | prescription_refill | medium | train |
zev_scaled_0112 | ecommerce_routing | User reached out with a critical question regarding address change for account #10111. | Route request to the ecommerce sub-team | [
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "promo_code",
"description": "Handling customer ... | address_change | medium | train |
zev_scaled_0114 | healthcare_routing | Customer submitted priority support ticket: 'Need immediate assistance with our prescription refill setup'. | Route request to the healthcare sub-team | [
{
"id": "prescription_refill",
"description": "Handling customer inquiries and operations regarding Prescription Refill"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "lab_results",
"description": "H... | prescription_refill | medium | train |
zev_scaled_0115 | cloud_infra_routing | Automated notification: network vpc action failed validation threshold on transaction reference 11329. | Route request to the cloud_infra sub-team | [
{
"id": "iam_permissions",
"description": "Handling customer inquiries and operations regarding Iam Permissions"
},
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "network_vpc",
"description": "Handling cust... | network_vpc | medium | train |
zev_scaled_0116 | fintech_routing | User reached out with a critical question regarding card fraud for account #10115. | Route request to the fintech sub-team | [
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "wire_transfer",
"description": "Handling customer i... | card_fraud | medium | train |
zev_scaled_0118 | healthcare_routing | User reached out with a critical question regarding prescription refill for account #10117. | Route request to the healthcare sub-team | [
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "lab_results",
"description": "Handling customer i... | prescription_refill | medium | train |
zev_scaled_0119 | healthcare_routing | Automated notification: billing insurance action failed validation threshold on transaction reference 74184. | Route request to the healthcare sub-team | [
{
"id": "lab_results",
"description": "Handling customer inquiries and operations regarding Lab Results"
},
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiri... | billing_insurance | medium | train |
zev_scaled_0120 | fintech_routing | User reached out with a critical question regarding wire transfer for account #10119. | Route request to the fintech sub-team | [
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries ... | wire_transfer | medium | train |
zev_scaled_0122 | ecommerce_routing | Customer submitted priority support ticket: 'Need immediate assistance with our address change setup'. | Route request to the ecommerce sub-team | [
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "promo_code",
"description": "Handling customer ... | address_change | medium | train |
zev_scaled_0123 | healthcare_routing | Automated notification: billing insurance action failed validation threshold on transaction reference 47125. | Route request to the healthcare sub-team | [
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "prescription_refill",
"description": "Handling cu... | billing_insurance | medium | train |
zev_scaled_0124 | fintech_routing | Automated notification: kyc verification action failed validation threshold on transaction reference 47635. | Route request to the fintech sub-team | [
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "chargeback",
"description": "Handling customer inquiries ... | kyc_verification | medium | train |
zev_scaled_0126 | ecommerce_routing | User reached out with a critical question regarding product defect for account #10125. | Route request to the ecommerce sub-team | [
{
"id": "promo_code",
"description": "Handling customer inquiries and operations regarding Promo Code"
},
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "order_tracking",
"description": "Handling customer inqu... | product_defect | medium | train |
zev_scaled_0127 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our wire transfer setup'. | Route request to the fintech sub-team | [
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "kyc_verification",
"description": "Handling customer inquiries ... | wire_transfer | medium | train |
zev_scaled_0128 | ecommerce_routing | Customer submitted priority support ticket: 'Need immediate assistance with our address change setup'. | Route request to the ecommerce sub-team | [
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "promo_code",
"description": "Handling customer ... | address_change | medium | train |
zev_scaled_0130 | ecommerce_routing | Automated notification: order tracking action failed validation threshold on transaction reference 60868. | Route request to the ecommerce sub-team | [
{
"id": "promo_code",
"description": "Handling customer inquiries and operations regarding Promo Code"
},
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "order_tracking",
"description": "Handling customer inqu... | order_tracking | medium | train |
zev_scaled_0131 | healthcare_routing | Customer submitted priority support ticket: 'Need immediate assistance with our billing insurance setup'. | Route request to the healthcare sub-team | [
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "prescription_refill",
"description": "Handling customer inquiries and operations regarding Prescription Refill"
},
{
"id": "billing_insurance",
"description": "Handling ... | billing_insurance | medium | train |
zev_scaled_0132 | cloud_infra_routing | Customer submitted priority support ticket: 'Need immediate assistance with our network vpc setup'. | Route request to the cloud_infra sub-team | [
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "iam_permissions",
"description": "Handling custom... | network_vpc | medium | train |
zev_scaled_0134 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our card fraud setup'. | Route request to the fintech sub-team | [
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "kyc_verification",
"description": "Handling customer inqu... | card_fraud | medium | train |
zev_scaled_0135 | cloud_infra_routing | Customer submitted priority support ticket: 'Need immediate assistance with our compute scaling setup'. | Route request to the cloud_infra sub-team | [
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "iam_permissions",
"description": "Handlin... | compute_scaling | medium | train |
zev_scaled_0136 | ecommerce_routing | Automated notification: product defect action failed validation threshold on transaction reference 90372. | Route request to the ecommerce sub-team | [
{
"id": "promo_code",
"description": "Handling customer inquiries and operations regarding Promo Code"
},
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "product_defect",
"description": "Handling customer inqu... | product_defect | medium | train |
zev_scaled_0138 | ecommerce_routing | Customer submitted priority support ticket: 'Need immediate assistance with our address change setup'. | Route request to the ecommerce sub-team | [
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "promo_code",
"description": "Handling customer inquiries and operations regarding Promo Code"
},
{
"id": "order_tracking",
"description": "Handling customer inqu... | address_change | medium | train |
zev_scaled_0139 | cloud_infra_routing | Customer submitted priority support ticket: 'Need immediate assistance with our storage snapshot setup'. | Route request to the cloud_infra sub-team | [
{
"id": "iam_permissions",
"description": "Handling customer inquiries and operations regarding Iam Permissions"
},
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "network_vpc",
"description": "Handling cu... | storage_snapshot | medium | train |
zev_scaled_0140 | ecommerce_routing | User reached out with a critical question regarding promo code for account #10139. | Route request to the ecommerce sub-team | [
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "promo_code",
"description": "Handling customer ... | promo_code | medium | train |
zev_scaled_0142 | fintech_routing | Automated notification: kyc verification action failed validation threshold on transaction reference 33143. | Route request to the fintech sub-team | [
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "kyc_verification",
"description": "Handling customer inqu... | kyc_verification | medium | train |
zev_scaled_0143 | healthcare_routing | User reached out with a critical question regarding prescription refill for account #10142. | Route request to the healthcare sub-team | [
{
"id": "lab_results",
"description": "Handling customer inquiries and operations regarding Lab Results"
},
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "prescription_refill",
"description": "Handling customer inqui... | prescription_refill | medium | train |
zev_scaled_0144 | ecommerce_routing | Automated notification: address change action failed validation threshold on transaction reference 72416. | Route request to the ecommerce sub-team | [
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "product_defect",
"description": "Handling custo... | address_change | medium | train |
zev_scaled_0146 | ecommerce_routing | Automated notification: product defect action failed validation threshold on transaction reference 38343. | Route request to the ecommerce sub-team | [
{
"id": "promo_code",
"description": "Handling customer inquiries and operations regarding Promo Code"
},
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "address_change",
"description": "Handling customer inqu... | product_defect | medium | train |
zev_scaled_0147 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our chargeback setup'. | Route request to the fintech sub-team | [
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "kyc_verification",
"description": "Handling customer inquiries ... | chargeback | medium | train |
zev_scaled_0148 | fintech_routing | User reached out with a critical question regarding card fraud for account #10147. | Route request to the fintech sub-team | [
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "chargeback",
"description": "Handling custome... | card_fraud | medium | train |
zev_scaled_0150 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our kyc verification setup'. | Route request to the fintech sub-team | [
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "chargeback",
"description": "Handling customer inquiries ... | kyc_verification | medium | train |
zev_scaled_0151 | healthcare_routing | Customer submitted priority support ticket: 'Need immediate assistance with our lab results setup'. | Route request to the healthcare sub-team | [
{
"id": "prescription_refill",
"description": "Handling customer inquiries and operations regarding Prescription Refill"
},
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "lab_results",
"description": "Handling custom... | lab_results | medium | train |
zev_scaled_0152 | ecommerce_routing | User reached out with a critical question regarding order tracking for account #10151. | Route request to the ecommerce sub-team | [
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "promo_code",
"description": "Handling customer ... | order_tracking | medium | train |
zev_scaled_0154 | cloud_infra_routing | Automated notification: iam permissions action failed validation threshold on transaction reference 49303. | Route request to the cloud_infra sub-team | [
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "iam_permissions",
"description": "Handlin... | iam_permissions | medium | train |
zev_scaled_0155 | cloud_infra_routing | User reached out with a critical question regarding network vpc for account #10154. | Route request to the cloud_infra sub-team | [
{
"id": "iam_permissions",
"description": "Handling customer inquiries and operations regarding Iam Permissions"
},
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "network_vpc",
"description": "Handling cust... | network_vpc | medium | train |
zev_scaled_0156 | cloud_infra_routing | Customer submitted priority support ticket: 'Need immediate assistance with our compute scaling setup'. | Route request to the cloud_infra sub-team | [
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "iam_permissions",
"description": "Handlin... | compute_scaling | medium | train |
zev_scaled_0158 | healthcare_routing | Automated notification: scheduling action failed validation threshold on transaction reference 18419. | Route request to the healthcare sub-team | [
{
"id": "prescription_refill",
"description": "Handling customer inquiries and operations regarding Prescription Refill"
},
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "billing_insurance",
"description": "Handling ... | scheduling | medium | train |
zev_scaled_0159 | fintech_routing | User reached out with a critical question regarding wire transfer for account #10158. | Route request to the fintech sub-team | [
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "kyc_verification",
"description": "Handling customer inquiries ... | wire_transfer | medium | train |
zev_scaled_0160 | fintech_routing | Automated notification: chargeback action failed validation threshold on transaction reference 17206. | Route request to the fintech sub-team | [
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "kyc_verification",
"description": "Handling customer inquiries ... | chargeback | medium | train |
zev_scaled_0162 | ecommerce_routing | Automated notification: promo code action failed validation threshold on transaction reference 63201. | Route request to the ecommerce sub-team | [
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "promo_code",
"description": "Handling customer ... | promo_code | medium | train |
zev_scaled_0163 | fintech_routing | User reached out with a critical question regarding wire transfer for account #10162. | Route request to the fintech sub-team | [
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and... | wire_transfer | medium | train |
zev_scaled_0164 | cloud_infra_routing | Customer submitted priority support ticket: 'Need immediate assistance with our iam permissions setup'. | Route request to the cloud_infra sub-team | [
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "storage_snapshot",
"description": "Handling custome... | iam_permissions | medium | train |
zev_scaled_0166 | healthcare_routing | Customer submitted priority support ticket: 'Need immediate assistance with our billing insurance setup'. | Route request to the healthcare sub-team | [
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "prescription_refill",
"description": "Handling cu... | billing_insurance | medium | train |
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