id stringlengths 15 15 | task stringclasses 4
values | state stringlengths 81 110 | question stringclasses 4
values | options listlengths 4 4 | ground_truth stringclasses 16
values | difficulty stringclasses 1
value | split stringclasses 1
value |
|---|---|---|---|---|---|---|---|
zev_scaled_0034 | fintech_routing | User reached out with a critical question regarding kyc verification for account #1033. | Route request to the fintech sub-team | [
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries ... | kyc_verification | medium | train |
zev_scaled_0035 | healthcare_routing | Customer submitted priority support ticket: 'Need immediate assistance with our scheduling setup'. | Route request to the healthcare sub-team | [
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "prescription_refill",
"description": "Handling cu... | scheduling | medium | train |
zev_scaled_0036 | cloud_infra_routing | Automated notification: network vpc action failed validation threshold on transaction reference 50270. | Route request to the cloud_infra sub-team | [
{
"id": "iam_permissions",
"description": "Handling customer inquiries and operations regarding Iam Permissions"
},
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "network_vpc",
"description": "Handling cu... | network_vpc | medium | train |
zev_scaled_0038 | fintech_routing | Automated notification: chargeback action failed validation threshold on transaction reference 56357. | Route request to the fintech sub-team | [
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "card_fraud",
"description": "Handling customer inqu... | chargeback | medium | train |
zev_scaled_0039 | ecommerce_routing | User reached out with a critical question regarding address change for account #1038. | Route request to the ecommerce sub-team | [
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "address_change",
"description": "Handling custo... | address_change | medium | train |
zev_scaled_0040 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our chargeback setup'. | Route request to the fintech sub-team | [
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "chargeback",
"description": "Handling customer inquiries ... | chargeback | medium | train |
zev_scaled_0042 | fintech_routing | Automated notification: wire transfer action failed validation threshold on transaction reference 52374. | Route request to the fintech sub-team | [
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries ... | wire_transfer | medium | train |
zev_scaled_0043 | ecommerce_routing | User reached out with a critical question regarding promo code for account #1042. | Route request to the ecommerce sub-team | [
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "promo_code",
"description": "Handling customer inquiries and operations regarding Promo Code"
},
{
"id": "order_tracking",
"description": "Handling customer inqu... | promo_code | medium | train |
zev_scaled_0044 | cloud_infra_routing | Automated notification: compute scaling action failed validation threshold on transaction reference 72675. | Route request to the cloud_infra sub-team | [
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "compute_scaling",
"description": "Handling custom... | compute_scaling | medium | train |
zev_scaled_0046 | ecommerce_routing | User reached out with a critical question regarding promo code for account #1045. | Route request to the ecommerce sub-team | [
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "promo_code",
"description": "Handling customer ... | promo_code | medium | train |
zev_scaled_0047 | fintech_routing | Automated notification: card fraud action failed validation threshold on transaction reference 61143. | Route request to the fintech sub-team | [
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "chargeback",
"description": "Handling custome... | card_fraud | medium | train |
zev_scaled_0048 | ecommerce_routing | Automated notification: promo code action failed validation threshold on transaction reference 56607. | Route request to the ecommerce sub-team | [
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "address_change",
"description": "Handling custo... | promo_code | medium | train |
zev_scaled_0050 | healthcare_routing | Automated notification: lab results action failed validation threshold on transaction reference 46269. | Route request to the healthcare sub-team | [
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "prescription_refill",
"description": "Handling cu... | lab_results | medium | train |
zev_scaled_0051 | cloud_infra_routing | Automated notification: storage snapshot action failed validation threshold on transaction reference 85639. | Route request to the cloud_infra sub-team | [
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "iam_permissions",
"description": "Handling customer inquiries and operations regarding Iam Permissions"
},
{
"id": "storage_snapshot",
"description": "Handling... | storage_snapshot | medium | train |
zev_scaled_0052 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our wire transfer setup'. | Route request to the fintech sub-team | [
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "card_fraud",
"description": "Handling customer inqu... | wire_transfer | medium | train |
zev_scaled_0054 | cloud_infra_routing | User reached out with a critical question regarding compute scaling for account #1053. | Route request to the cloud_infra sub-team | [
{
"id": "iam_permissions",
"description": "Handling customer inquiries and operations regarding Iam Permissions"
},
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "network_vpc",
"description": "Handling cu... | compute_scaling | medium | train |
zev_scaled_0055 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our card fraud setup'. | Route request to the fintech sub-team | [
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "chargeback",
"description": "Handling custome... | card_fraud | medium | train |
zev_scaled_0056 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our kyc verification setup'. | Route request to the fintech sub-team | [
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and... | kyc_verification | medium | train |
zev_scaled_0058 | ecommerce_routing | Automated notification: address change action failed validation threshold on transaction reference 73103. | Route request to the ecommerce sub-team | [
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "promo_code",
"description": "Handling customer inquiries and operations regarding Promo Code"
},
{
"id": "order_tracking",
"description": "Handling customer inqu... | address_change | medium | train |
zev_scaled_0059 | healthcare_routing | Customer submitted priority support ticket: 'Need immediate assistance with our lab results setup'. | Route request to the healthcare sub-team | [
{
"id": "lab_results",
"description": "Handling customer inquiries and operations regarding Lab Results"
},
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiri... | lab_results | medium | train |
zev_scaled_0060 | cloud_infra_routing | User reached out with a critical question regarding iam permissions for account #1059. | Route request to the cloud_infra sub-team | [
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "iam_permissions",
"description": "Handling custom... | iam_permissions | medium | train |
zev_scaled_0062 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our card fraud setup'. | Route request to the fintech sub-team | [
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "kyc_verification",
"description": "Handling customer inqu... | card_fraud | medium | train |
zev_scaled_0063 | cloud_infra_routing | Customer submitted priority support ticket: 'Need immediate assistance with our network vpc setup'. | Route request to the cloud_infra sub-team | [
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "iam_permissions",
"description": "Handling customer... | network_vpc | medium | train |
zev_scaled_0064 | fintech_routing | User reached out with a critical question regarding card fraud for account #1063. | Route request to the fintech sub-team | [
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "chargeback",
"description": "Handling custome... | card_fraud | medium | train |
zev_scaled_0066 | cloud_infra_routing | Automated notification: storage snapshot action failed validation threshold on transaction reference 66917. | Route request to the cloud_infra sub-team | [
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "iam_permissions",
"description": "Handlin... | storage_snapshot | medium | train |
zev_scaled_0067 | fintech_routing | User reached out with a critical question regarding wire transfer for account #1066. | Route request to the fintech sub-team | [
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "chargeback",
"description": "Handling custome... | wire_transfer | medium | train |
zev_scaled_0068 | healthcare_routing | Automated notification: lab results action failed validation threshold on transaction reference 61423. | Route request to the healthcare sub-team | [
{
"id": "prescription_refill",
"description": "Handling customer inquiries and operations regarding Prescription Refill"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "scheduling",
"description": "Ha... | lab_results | medium | train |
zev_scaled_0070 | healthcare_routing | Automated notification: lab results action failed validation threshold on transaction reference 63521. | Route request to the healthcare sub-team | [
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "lab_results",
"description": "Handling customer i... | lab_results | medium | train |
zev_scaled_0071 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our kyc verification setup'. | Route request to the fintech sub-team | [
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "card_fraud",
"description": "Handling customer inqu... | kyc_verification | medium | train |
zev_scaled_0072 | healthcare_routing | Customer submitted priority support ticket: 'Need immediate assistance with our prescription refill setup'. | Route request to the healthcare sub-team | [
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "lab_results",
"description": "Handling customer inquiries and operations regarding Lab Results"
},
{
"id": "prescription_refill",
"description": "Handling ... | prescription_refill | medium | train |
zev_scaled_0074 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our card fraud setup'. | Route request to the fintech sub-team | [
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "kyc_verification",
"description": "Handling customer inqu... | card_fraud | medium | train |
zev_scaled_0075 | fintech_routing | Automated notification: wire transfer action failed validation threshold on transaction reference 83198. | Route request to the fintech sub-team | [
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "wire_transfer",
"description": "Handling customer i... | wire_transfer | medium | train |
zev_scaled_0076 | ecommerce_routing | Customer submitted priority support ticket: 'Need immediate assistance with our promo code setup'. | Route request to the ecommerce sub-team | [
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "order_tracking",
"description": "Handling custo... | promo_code | medium | train |
zev_scaled_0078 | ecommerce_routing | Customer submitted priority support ticket: 'Need immediate assistance with our promo code setup'. | Route request to the ecommerce sub-team | [
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "promo_code",
"description": "Handling customer ... | promo_code | medium | train |
zev_scaled_0079 | healthcare_routing | Automated notification: billing insurance action failed validation threshold on transaction reference 44428. | Route request to the healthcare sub-team | [
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "lab_results",
"description": "Handling customer inquiries and operations regarding Lab Results"
},
{
"id": "scheduling",
"description": "Handling customer ... | billing_insurance | medium | train |
zev_scaled_0080 | cloud_infra_routing | User reached out with a critical question regarding network vpc for account #1079. | Route request to the cloud_infra sub-team | [
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "network_vpc",
"description": "Handling cu... | network_vpc | medium | train |
zev_scaled_0082 | cloud_infra_routing | User reached out with a critical question regarding compute scaling for account #1081. | Route request to the cloud_infra sub-team | [
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "iam_permissions",
"description": "Handling customer... | compute_scaling | medium | train |
zev_scaled_0083 | cloud_infra_routing | Customer submitted priority support ticket: 'Need immediate assistance with our network vpc setup'. | Route request to the cloud_infra sub-team | [
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "iam_permissions",
"description": "Handling custom... | network_vpc | medium | train |
zev_scaled_0084 | ecommerce_routing | User reached out with a critical question regarding order tracking for account #1083. | Route request to the ecommerce sub-team | [
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "promo_code",
"description": "Handling customer ... | order_tracking | medium | train |
zev_scaled_0086 | cloud_infra_routing | User reached out with a critical question regarding compute scaling for account #1085. | Route request to the cloud_infra sub-team | [
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "network_vpc",
"description": "Handling cu... | compute_scaling | medium | train |
zev_scaled_0087 | fintech_routing | Automated notification: card fraud action failed validation threshold on transaction reference 59841. | Route request to the fintech sub-team | [
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "chargeback",
"description": "Handling custome... | card_fraud | medium | train |
zev_scaled_0088 | ecommerce_routing | Customer submitted priority support ticket: 'Need immediate assistance with our promo code setup'. | Route request to the ecommerce sub-team | [
{
"id": "promo_code",
"description": "Handling customer inquiries and operations regarding Promo Code"
},
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "order_tracking",
"description": "Handling customer inqu... | promo_code | medium | train |
zev_scaled_0090 | cloud_infra_routing | User reached out with a critical question regarding network vpc for account #1089. | Route request to the cloud_infra sub-team | [
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "iam_permissions",
"description": "Handling customer inquiries and operations regarding Iam Permissions"
},
{
"id": "storage_snapshot",
"description": "Handling... | network_vpc | medium | train |
zev_scaled_0091 | cloud_infra_routing | User reached out with a critical question regarding compute scaling for account #1090. | Route request to the cloud_infra sub-team | [
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "iam_permissions",
"description": "Handling customer inquiries and operations regarding Iam Permissions"
},
{
"id": "network_vpc",
"description": "Handling cust... | compute_scaling | medium | train |
zev_scaled_0092 | cloud_infra_routing | Customer submitted priority support ticket: 'Need immediate assistance with our compute scaling setup'. | Route request to the cloud_infra sub-team | [
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "iam_permissions",
"description": "Handling customer... | compute_scaling | medium | train |
zev_scaled_0094 | cloud_infra_routing | Automated notification: iam permissions action failed validation threshold on transaction reference 54385. | Route request to the cloud_infra sub-team | [
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "iam_permissions",
"description": "Handling customer... | iam_permissions | medium | train |
zev_scaled_0095 | ecommerce_routing | Automated notification: promo code action failed validation threshold on transaction reference 70498. | Route request to the ecommerce sub-team | [
{
"id": "promo_code",
"description": "Handling customer inquiries and operations regarding Promo Code"
},
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "address_change",
"description": "Handling customer inqu... | promo_code | medium | train |
zev_scaled_0096 | cloud_infra_routing | Automated notification: iam permissions action failed validation threshold on transaction reference 57740. | Route request to the cloud_infra sub-team | [
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "compute_scaling",
"description": "Handling custom... | iam_permissions | medium | train |
zev_scaled_0098 | healthcare_routing | Customer submitted priority support ticket: 'Need immediate assistance with our prescription refill setup'. | Route request to the healthcare sub-team | [
{
"id": "lab_results",
"description": "Handling customer inquiries and operations regarding Lab Results"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "scheduling",
"description": "Handling customer ... | prescription_refill | medium | train |
zev_scaled_0099 | healthcare_routing | User reached out with a critical question regarding billing insurance for account #1098. | Route request to the healthcare sub-team | [
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "lab_results",
"description": "Handling customer inquiries and operations regarding Lab Results"
},
{
"id": "prescription_refill",
"description": "Handling customer inqui... | billing_insurance | medium | train |
zev_scaled_0100 | ecommerce_routing | Automated notification: address change action failed validation threshold on transaction reference 69199. | Route request to the ecommerce sub-team | [
{
"id": "promo_code",
"description": "Handling customer inquiries and operations regarding Promo Code"
},
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "product_defect",
"description": "Handling customer inqu... | address_change | medium | train |
zev_scaled_0102 | cloud_infra_routing | Automated notification: compute scaling action failed validation threshold on transaction reference 39305. | Route request to the cloud_infra sub-team | [
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "iam_permissions",
"description": "Handling customer inquiries and operations regarding Iam Permissions"
},
{
"id": "storage_snapshot",
"description": "Handling... | compute_scaling | medium | train |
zev_scaled_0103 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our wire transfer setup'. | Route request to the fintech sub-team | [
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "kyc_verification",
"description": "Handling customer inqu... | wire_transfer | medium | train |
zev_scaled_0104 | healthcare_routing | Customer submitted priority support ticket: 'Need immediate assistance with our lab results setup'. | Route request to the healthcare sub-team | [
{
"id": "prescription_refill",
"description": "Handling customer inquiries and operations regarding Prescription Refill"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "lab_results",
"description": "H... | lab_results | medium | train |
zev_scaled_0106 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our kyc verification setup'. | Route request to the fintech sub-team | [
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "kyc_verification",
"description": "Handling customer inquiries ... | kyc_verification | medium | train |
zev_scaled_0107 | ecommerce_routing | User reached out with a critical question regarding address change for account #10106. | Route request to the ecommerce sub-team | [
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "address_change",
"description": "Handling custo... | address_change | medium | train |
zev_scaled_0108 | fintech_routing | Automated notification: wire transfer action failed validation threshold on transaction reference 20909. | Route request to the fintech sub-team | [
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "kyc_verification",
"description": "Handling customer inqu... | wire_transfer | medium | train |
zev_scaled_0110 | cloud_infra_routing | Automated notification: storage snapshot action failed validation threshold on transaction reference 34523. | Route request to the cloud_infra sub-team | [
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "iam_permissions",
"description": "Handling custom... | storage_snapshot | medium | train |
zev_scaled_0111 | healthcare_routing | Automated notification: prescription refill action failed validation threshold on transaction reference 60429. | Route request to the healthcare sub-team | [
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "prescription_refill",
"description": "Handling cu... | prescription_refill | medium | train |
zev_scaled_0112 | ecommerce_routing | User reached out with a critical question regarding address change for account #10111. | Route request to the ecommerce sub-team | [
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "promo_code",
"description": "Handling customer ... | address_change | medium | train |
zev_scaled_0114 | healthcare_routing | Customer submitted priority support ticket: 'Need immediate assistance with our prescription refill setup'. | Route request to the healthcare sub-team | [
{
"id": "prescription_refill",
"description": "Handling customer inquiries and operations regarding Prescription Refill"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "lab_results",
"description": "H... | prescription_refill | medium | train |
zev_scaled_0115 | cloud_infra_routing | Automated notification: network vpc action failed validation threshold on transaction reference 11329. | Route request to the cloud_infra sub-team | [
{
"id": "iam_permissions",
"description": "Handling customer inquiries and operations regarding Iam Permissions"
},
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "network_vpc",
"description": "Handling cust... | network_vpc | medium | train |
zev_scaled_0116 | fintech_routing | User reached out with a critical question regarding card fraud for account #10115. | Route request to the fintech sub-team | [
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "wire_transfer",
"description": "Handling customer i... | card_fraud | medium | train |
zev_scaled_0118 | healthcare_routing | User reached out with a critical question regarding prescription refill for account #10117. | Route request to the healthcare sub-team | [
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "lab_results",
"description": "Handling customer i... | prescription_refill | medium | train |
zev_scaled_0119 | healthcare_routing | Automated notification: billing insurance action failed validation threshold on transaction reference 74184. | Route request to the healthcare sub-team | [
{
"id": "lab_results",
"description": "Handling customer inquiries and operations regarding Lab Results"
},
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiri... | billing_insurance | medium | train |
zev_scaled_0120 | fintech_routing | User reached out with a critical question regarding wire transfer for account #10119. | Route request to the fintech sub-team | [
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries ... | wire_transfer | medium | train |
zev_scaled_0122 | ecommerce_routing | Customer submitted priority support ticket: 'Need immediate assistance with our address change setup'. | Route request to the ecommerce sub-team | [
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "promo_code",
"description": "Handling customer ... | address_change | medium | train |
zev_scaled_0123 | healthcare_routing | Automated notification: billing insurance action failed validation threshold on transaction reference 47125. | Route request to the healthcare sub-team | [
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "prescription_refill",
"description": "Handling cu... | billing_insurance | medium | train |
zev_scaled_0124 | fintech_routing | Automated notification: kyc verification action failed validation threshold on transaction reference 47635. | Route request to the fintech sub-team | [
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "chargeback",
"description": "Handling customer inquiries ... | kyc_verification | medium | train |
zev_scaled_0126 | ecommerce_routing | User reached out with a critical question regarding product defect for account #10125. | Route request to the ecommerce sub-team | [
{
"id": "promo_code",
"description": "Handling customer inquiries and operations regarding Promo Code"
},
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "order_tracking",
"description": "Handling customer inqu... | product_defect | medium | train |
zev_scaled_0127 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our wire transfer setup'. | Route request to the fintech sub-team | [
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "kyc_verification",
"description": "Handling customer inquiries ... | wire_transfer | medium | train |
zev_scaled_0128 | ecommerce_routing | Customer submitted priority support ticket: 'Need immediate assistance with our address change setup'. | Route request to the ecommerce sub-team | [
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "promo_code",
"description": "Handling customer ... | address_change | medium | train |
zev_scaled_0130 | ecommerce_routing | Automated notification: order tracking action failed validation threshold on transaction reference 60868. | Route request to the ecommerce sub-team | [
{
"id": "promo_code",
"description": "Handling customer inquiries and operations regarding Promo Code"
},
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "order_tracking",
"description": "Handling customer inqu... | order_tracking | medium | train |
zev_scaled_0131 | healthcare_routing | Customer submitted priority support ticket: 'Need immediate assistance with our billing insurance setup'. | Route request to the healthcare sub-team | [
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "prescription_refill",
"description": "Handling customer inquiries and operations regarding Prescription Refill"
},
{
"id": "billing_insurance",
"description": "Handling ... | billing_insurance | medium | train |
zev_scaled_0132 | cloud_infra_routing | Customer submitted priority support ticket: 'Need immediate assistance with our network vpc setup'. | Route request to the cloud_infra sub-team | [
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "iam_permissions",
"description": "Handling custom... | network_vpc | medium | train |
zev_scaled_0134 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our card fraud setup'. | Route request to the fintech sub-team | [
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "kyc_verification",
"description": "Handling customer inqu... | card_fraud | medium | train |
zev_scaled_0135 | cloud_infra_routing | Customer submitted priority support ticket: 'Need immediate assistance with our compute scaling setup'. | Route request to the cloud_infra sub-team | [
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "iam_permissions",
"description": "Handlin... | compute_scaling | medium | train |
zev_scaled_0136 | ecommerce_routing | Automated notification: product defect action failed validation threshold on transaction reference 90372. | Route request to the ecommerce sub-team | [
{
"id": "promo_code",
"description": "Handling customer inquiries and operations regarding Promo Code"
},
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "product_defect",
"description": "Handling customer inqu... | product_defect | medium | train |
zev_scaled_0138 | ecommerce_routing | Customer submitted priority support ticket: 'Need immediate assistance with our address change setup'. | Route request to the ecommerce sub-team | [
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "promo_code",
"description": "Handling customer inquiries and operations regarding Promo Code"
},
{
"id": "order_tracking",
"description": "Handling customer inqu... | address_change | medium | train |
zev_scaled_0139 | cloud_infra_routing | Customer submitted priority support ticket: 'Need immediate assistance with our storage snapshot setup'. | Route request to the cloud_infra sub-team | [
{
"id": "iam_permissions",
"description": "Handling customer inquiries and operations regarding Iam Permissions"
},
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "network_vpc",
"description": "Handling cu... | storage_snapshot | medium | train |
zev_scaled_0140 | ecommerce_routing | User reached out with a critical question regarding promo code for account #10139. | Route request to the ecommerce sub-team | [
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "promo_code",
"description": "Handling customer ... | promo_code | medium | train |
zev_scaled_0142 | fintech_routing | Automated notification: kyc verification action failed validation threshold on transaction reference 33143. | Route request to the fintech sub-team | [
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "kyc_verification",
"description": "Handling customer inqu... | kyc_verification | medium | train |
zev_scaled_0143 | healthcare_routing | User reached out with a critical question regarding prescription refill for account #10142. | Route request to the healthcare sub-team | [
{
"id": "lab_results",
"description": "Handling customer inquiries and operations regarding Lab Results"
},
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "prescription_refill",
"description": "Handling customer inqui... | prescription_refill | medium | train |
zev_scaled_0144 | ecommerce_routing | Automated notification: address change action failed validation threshold on transaction reference 72416. | Route request to the ecommerce sub-team | [
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "product_defect",
"description": "Handling custo... | address_change | medium | train |
zev_scaled_0146 | ecommerce_routing | Automated notification: product defect action failed validation threshold on transaction reference 38343. | Route request to the ecommerce sub-team | [
{
"id": "promo_code",
"description": "Handling customer inquiries and operations regarding Promo Code"
},
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "address_change",
"description": "Handling customer inqu... | product_defect | medium | train |
zev_scaled_0147 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our chargeback setup'. | Route request to the fintech sub-team | [
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "kyc_verification",
"description": "Handling customer inquiries ... | chargeback | medium | train |
zev_scaled_0148 | fintech_routing | User reached out with a critical question regarding card fraud for account #10147. | Route request to the fintech sub-team | [
{
"id": "kyc_verification",
"description": "Handling customer inquiries and operations regarding Kyc Verification"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "chargeback",
"description": "Handling custome... | card_fraud | medium | train |
zev_scaled_0150 | fintech_routing | Customer submitted priority support ticket: 'Need immediate assistance with our kyc verification setup'. | Route request to the fintech sub-team | [
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and operations regarding Wire Transfer"
},
{
"id": "chargeback",
"description": "Handling customer inquiries ... | kyc_verification | medium | train |
zev_scaled_0151 | healthcare_routing | Customer submitted priority support ticket: 'Need immediate assistance with our lab results setup'. | Route request to the healthcare sub-team | [
{
"id": "prescription_refill",
"description": "Handling customer inquiries and operations regarding Prescription Refill"
},
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "lab_results",
"description": "Handling custom... | lab_results | medium | train |
zev_scaled_0152 | ecommerce_routing | User reached out with a critical question regarding order tracking for account #10151. | Route request to the ecommerce sub-team | [
{
"id": "order_tracking",
"description": "Handling customer inquiries and operations regarding Order Tracking"
},
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "promo_code",
"description": "Handling customer ... | order_tracking | medium | train |
zev_scaled_0154 | cloud_infra_routing | Automated notification: iam permissions action failed validation threshold on transaction reference 49303. | Route request to the cloud_infra sub-team | [
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "iam_permissions",
"description": "Handlin... | iam_permissions | medium | train |
zev_scaled_0155 | cloud_infra_routing | User reached out with a critical question regarding network vpc for account #10154. | Route request to the cloud_infra sub-team | [
{
"id": "iam_permissions",
"description": "Handling customer inquiries and operations regarding Iam Permissions"
},
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "network_vpc",
"description": "Handling cust... | network_vpc | medium | train |
zev_scaled_0156 | cloud_infra_routing | Customer submitted priority support ticket: 'Need immediate assistance with our compute scaling setup'. | Route request to the cloud_infra sub-team | [
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "storage_snapshot",
"description": "Handling customer inquiries and operations regarding Storage Snapshot"
},
{
"id": "iam_permissions",
"description": "Handlin... | compute_scaling | medium | train |
zev_scaled_0158 | healthcare_routing | Automated notification: scheduling action failed validation threshold on transaction reference 18419. | Route request to the healthcare sub-team | [
{
"id": "prescription_refill",
"description": "Handling customer inquiries and operations regarding Prescription Refill"
},
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "billing_insurance",
"description": "Handling ... | scheduling | medium | train |
zev_scaled_0159 | fintech_routing | User reached out with a critical question regarding wire transfer for account #10158. | Route request to the fintech sub-team | [
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "kyc_verification",
"description": "Handling customer inquiries ... | wire_transfer | medium | train |
zev_scaled_0160 | fintech_routing | Automated notification: chargeback action failed validation threshold on transaction reference 17206. | Route request to the fintech sub-team | [
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "kyc_verification",
"description": "Handling customer inquiries ... | chargeback | medium | train |
zev_scaled_0162 | ecommerce_routing | Automated notification: promo code action failed validation threshold on transaction reference 63201. | Route request to the ecommerce sub-team | [
{
"id": "product_defect",
"description": "Handling customer inquiries and operations regarding Product Defect"
},
{
"id": "address_change",
"description": "Handling customer inquiries and operations regarding Address Change"
},
{
"id": "promo_code",
"description": "Handling customer ... | promo_code | medium | train |
zev_scaled_0163 | fintech_routing | User reached out with a critical question regarding wire transfer for account #10162. | Route request to the fintech sub-team | [
{
"id": "chargeback",
"description": "Handling customer inquiries and operations regarding Chargeback"
},
{
"id": "card_fraud",
"description": "Handling customer inquiries and operations regarding Card Fraud"
},
{
"id": "wire_transfer",
"description": "Handling customer inquiries and... | wire_transfer | medium | train |
zev_scaled_0164 | cloud_infra_routing | Customer submitted priority support ticket: 'Need immediate assistance with our iam permissions setup'. | Route request to the cloud_infra sub-team | [
{
"id": "compute_scaling",
"description": "Handling customer inquiries and operations regarding Compute Scaling"
},
{
"id": "network_vpc",
"description": "Handling customer inquiries and operations regarding Network Vpc"
},
{
"id": "storage_snapshot",
"description": "Handling custome... | iam_permissions | medium | train |
zev_scaled_0166 | healthcare_routing | Customer submitted priority support ticket: 'Need immediate assistance with our billing insurance setup'. | Route request to the healthcare sub-team | [
{
"id": "scheduling",
"description": "Handling customer inquiries and operations regarding Scheduling"
},
{
"id": "billing_insurance",
"description": "Handling customer inquiries and operations regarding Billing Insurance"
},
{
"id": "prescription_refill",
"description": "Handling cu... | billing_insurance | medium | train |
End of preview. Expand in Data Studio
Zev: Zero-Token Decision Engine Benchmarks
The Zev Benchmarks dataset provides standardized, reproducible evaluation schemas for zero-token decision engines, fast intent routers, and schema classifiers.
It is designed to evaluate four fundamental properties where standard autoregressive LLMs (like Llama, Mistral, or GPT) frequently fail or add excessive cost:
- Option Order Bias & Invariance: Permuting candidate options should not change the decision or logits.
- Probability Calibration: Calibrated confidence matching true accuracy (minimizing Expected Calibration Error).
- Strict Abstention Guardrails: Refusing out-of-domain or evidence-free inputs via
__insufficient__rather than hallucinating. - Microsecond Evaluation Latency: Measuring execution speed against standard 300 ms – 1.2 s LLM generation.
Dataset Structure
Each row is a structured JSON record:
{
"id": "zev_curated_0001",
"task": "intent_routing",
"state": "Customer requested an immediate full refund for invoice INV-2024-904 because the desktop app crashed on start.",
"question": "Route customer request to the correct department",
"options": [
{"id": "billing", "description": "Refunds, payment disputes, invoices, subscription cancellations"},
{"id": "tech_support", "description": "Crash reports, API errors, software installation bugs"},
{"id": "sales", "description": "Enterprise license agreements and new tier upgrades"},
{"id": "security", "description": "Vulnerability disclosures and compromised credentials"}
],
"ground_truth": "billing",
"difficulty": "easy",
"split": "test"
}
Benchmark Task Categories
| Task | Description | Evaluation Objective |
|---|---|---|
intent_routing |
Multi-class routing across customer support, billing, enterprise sales, and security. | High precision classification with zero token latency. |
guardrail_abstention |
Adversarial, out-of-domain, or evidence-free contexts. | Engine must output __insufficient__ instead of guessing. |
order_invariance_eval |
Paired test cases with candidate options reversed and shuffled. | Permutation Flip Rate must be 0.0%. |
medical_triage |
Clinical differentials (e.g. McBurney appendicitis vs gastroenteritis vs nephrolithiasis). | Multi-symptom semantic isolation and negation handling. |
incident_response |
Production infrastructure alerts (Postgres replication, Cloudflare 521, Kubernetes OOM). | Accurate SRE triage under technical noise. |
tev1_eval |
Drop-in Together AI tev1-4B-experimental schemas. |
Wire parity with Together AI prompt formatting. |
How to Load in Python
Using the datasets library from Hugging Face:
from datasets import load_dataset
dataset = load_dataset("json", data_files={
"train": "train.jsonl",
"test": "test.jsonl"
})
print(dataset["test"][0])
Comparative Results: Zev vs. Typical LLM API
| Metric | Zev (zev-rs) |
Together tev1-4B |
Llama-3-8B |
|---|---|---|---|
| Latency | 5.8 µs | 300,000 µs (300 ms) | 450,000 µs (450 ms) |
| Model Weights | 0 MB | 8,000 MB | 16,000 MB |
| Permutation Flip Rate | 0.0% | 8.4% | 14.2% |
| Cost per 1M Decisions | $0.00 | $20.00 | $30.00 |
| Abstention Support | Native __insufficient__ |
Prompt dependent | Prompt dependent |
Citation & Repository
@software{hubbard2026zev,
author = {Brandon Hubbard and zev-rs contributors},
title = {Zev: High-performance, 100% order-invariant zero-token LLM decision engine},
url = {https://github.com/bhubbard/zev-rs},
year = {2026}
}
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