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zev_scaled_0034
fintech_routing
User reached out with a critical question regarding kyc verification for account #1033.
Route request to the fintech sub-team
[ { "id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer" }, { "id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback" }, { "id": "card_fraud", "description": "Handling customer inquiries ...
kyc_verification
medium
train
zev_scaled_0035
healthcare_routing
Customer submitted priority support ticket: 'Need immediate assistance with our scheduling setup'.
Route request to the healthcare sub-team
[ { "id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling" }, { "id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance" }, { "id": "prescription_refill", "description": "Handling cu...
scheduling
medium
train
zev_scaled_0036
cloud_infra_routing
Automated notification: network vpc action failed validation threshold on transaction reference 50270.
Route request to the cloud_infra sub-team
[ { "id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions" }, { "id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot" }, { "id": "network_vpc", "description": "Handling cu...
network_vpc
medium
train
zev_scaled_0038
fintech_routing
Automated notification: chargeback action failed validation threshold on transaction reference 56357.
Route request to the fintech sub-team
[ { "id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification" }, { "id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback" }, { "id": "card_fraud", "description": "Handling customer inqu...
chargeback
medium
train
zev_scaled_0039
ecommerce_routing
User reached out with a critical question regarding address change for account #1038.
Route request to the ecommerce sub-team
[ { "id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking" }, { "id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect" }, { "id": "address_change", "description": "Handling custo...
address_change
medium
train
zev_scaled_0040
fintech_routing
Customer submitted priority support ticket: 'Need immediate assistance with our chargeback setup'.
Route request to the fintech sub-team
[ { "id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer" }, { "id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud" }, { "id": "chargeback", "description": "Handling customer inquiries ...
chargeback
medium
train
zev_scaled_0042
fintech_routing
Automated notification: wire transfer action failed validation threshold on transaction reference 52374.
Route request to the fintech sub-team
[ { "id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback" }, { "id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer" }, { "id": "card_fraud", "description": "Handling customer inquiries ...
wire_transfer
medium
train
zev_scaled_0043
ecommerce_routing
User reached out with a critical question regarding promo code for account #1042.
Route request to the ecommerce sub-team
[ { "id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change" }, { "id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code" }, { "id": "order_tracking", "description": "Handling customer inqu...
promo_code
medium
train
zev_scaled_0044
cloud_infra_routing
Automated notification: compute scaling action failed validation threshold on transaction reference 72675.
Route request to the cloud_infra sub-team
[ { "id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc" }, { "id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot" }, { "id": "compute_scaling", "description": "Handling custom...
compute_scaling
medium
train
zev_scaled_0046
ecommerce_routing
User reached out with a critical question regarding promo code for account #1045.
Route request to the ecommerce sub-team
[ { "id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking" }, { "id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect" }, { "id": "promo_code", "description": "Handling customer ...
promo_code
medium
train
zev_scaled_0047
fintech_routing
Automated notification: card fraud action failed validation threshold on transaction reference 61143.
Route request to the fintech sub-team
[ { "id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification" }, { "id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer" }, { "id": "chargeback", "description": "Handling custome...
card_fraud
medium
train
zev_scaled_0048
ecommerce_routing
Automated notification: promo code action failed validation threshold on transaction reference 56607.
Route request to the ecommerce sub-team
[ { "id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect" }, { "id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking" }, { "id": "address_change", "description": "Handling custo...
promo_code
medium
train
zev_scaled_0050
healthcare_routing
Automated notification: lab results action failed validation threshold on transaction reference 46269.
Route request to the healthcare sub-team
[ { "id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling" }, { "id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance" }, { "id": "prescription_refill", "description": "Handling cu...
lab_results
medium
train
zev_scaled_0051
cloud_infra_routing
Automated notification: storage snapshot action failed validation threshold on transaction reference 85639.
Route request to the cloud_infra sub-team
[ { "id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling" }, { "id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions" }, { "id": "storage_snapshot", "description": "Handling...
storage_snapshot
medium
train
zev_scaled_0052
fintech_routing
Customer submitted priority support ticket: 'Need immediate assistance with our wire transfer setup'.
Route request to the fintech sub-team
[ { "id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback" }, { "id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification" }, { "id": "card_fraud", "description": "Handling customer inqu...
wire_transfer
medium
train
zev_scaled_0054
cloud_infra_routing
User reached out with a critical question regarding compute scaling for account #1053.
Route request to the cloud_infra sub-team
[ { "id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions" }, { "id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot" }, { "id": "network_vpc", "description": "Handling cu...
compute_scaling
medium
train
zev_scaled_0055
fintech_routing
Customer submitted priority support ticket: 'Need immediate assistance with our card fraud setup'.
Route request to the fintech sub-team
[ { "id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification" }, { "id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer" }, { "id": "chargeback", "description": "Handling custome...
card_fraud
medium
train
zev_scaled_0056
fintech_routing
Customer submitted priority support ticket: 'Need immediate assistance with our kyc verification setup'.
Route request to the fintech sub-team
[ { "id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud" }, { "id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback" }, { "id": "wire_transfer", "description": "Handling customer inquiries and...
kyc_verification
medium
train
zev_scaled_0058
ecommerce_routing
Automated notification: address change action failed validation threshold on transaction reference 73103.
Route request to the ecommerce sub-team
[ { "id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change" }, { "id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code" }, { "id": "order_tracking", "description": "Handling customer inqu...
address_change
medium
train
zev_scaled_0059
healthcare_routing
Customer submitted priority support ticket: 'Need immediate assistance with our lab results setup'.
Route request to the healthcare sub-team
[ { "id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results" }, { "id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling" }, { "id": "billing_insurance", "description": "Handling customer inquiri...
lab_results
medium
train
zev_scaled_0060
cloud_infra_routing
User reached out with a critical question regarding iam permissions for account #1059.
Route request to the cloud_infra sub-team
[ { "id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc" }, { "id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot" }, { "id": "iam_permissions", "description": "Handling custom...
iam_permissions
medium
train
zev_scaled_0062
fintech_routing
Customer submitted priority support ticket: 'Need immediate assistance with our card fraud setup'.
Route request to the fintech sub-team
[ { "id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer" }, { "id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud" }, { "id": "kyc_verification", "description": "Handling customer inqu...
card_fraud
medium
train
zev_scaled_0063
cloud_infra_routing
Customer submitted priority support ticket: 'Need immediate assistance with our network vpc setup'.
Route request to the cloud_infra sub-team
[ { "id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc" }, { "id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling" }, { "id": "iam_permissions", "description": "Handling customer...
network_vpc
medium
train
zev_scaled_0064
fintech_routing
User reached out with a critical question regarding card fraud for account #1063.
Route request to the fintech sub-team
[ { "id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer" }, { "id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification" }, { "id": "chargeback", "description": "Handling custome...
card_fraud
medium
train
zev_scaled_0066
cloud_infra_routing
Automated notification: storage snapshot action failed validation threshold on transaction reference 66917.
Route request to the cloud_infra sub-team
[ { "id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot" }, { "id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling" }, { "id": "iam_permissions", "description": "Handlin...
storage_snapshot
medium
train
zev_scaled_0067
fintech_routing
User reached out with a critical question regarding wire transfer for account #1066.
Route request to the fintech sub-team
[ { "id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification" }, { "id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer" }, { "id": "chargeback", "description": "Handling custome...
wire_transfer
medium
train
zev_scaled_0068
healthcare_routing
Automated notification: lab results action failed validation threshold on transaction reference 61423.
Route request to the healthcare sub-team
[ { "id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill" }, { "id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance" }, { "id": "scheduling", "description": "Ha...
lab_results
medium
train
zev_scaled_0070
healthcare_routing
Automated notification: lab results action failed validation threshold on transaction reference 63521.
Route request to the healthcare sub-team
[ { "id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling" }, { "id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance" }, { "id": "lab_results", "description": "Handling customer i...
lab_results
medium
train
zev_scaled_0071
fintech_routing
Customer submitted priority support ticket: 'Need immediate assistance with our kyc verification setup'.
Route request to the fintech sub-team
[ { "id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback" }, { "id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification" }, { "id": "card_fraud", "description": "Handling customer inqu...
kyc_verification
medium
train
zev_scaled_0072
healthcare_routing
Customer submitted priority support ticket: 'Need immediate assistance with our prescription refill setup'.
Route request to the healthcare sub-team
[ { "id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance" }, { "id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results" }, { "id": "prescription_refill", "description": "Handling ...
prescription_refill
medium
train
zev_scaled_0074
fintech_routing
Customer submitted priority support ticket: 'Need immediate assistance with our card fraud setup'.
Route request to the fintech sub-team
[ { "id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback" }, { "id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer" }, { "id": "kyc_verification", "description": "Handling customer inqu...
card_fraud
medium
train
zev_scaled_0075
fintech_routing
Automated notification: wire transfer action failed validation threshold on transaction reference 83198.
Route request to the fintech sub-team
[ { "id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification" }, { "id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud" }, { "id": "wire_transfer", "description": "Handling customer i...
wire_transfer
medium
train
zev_scaled_0076
ecommerce_routing
Customer submitted priority support ticket: 'Need immediate assistance with our promo code setup'.
Route request to the ecommerce sub-team
[ { "id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect" }, { "id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change" }, { "id": "order_tracking", "description": "Handling custo...
promo_code
medium
train
zev_scaled_0078
ecommerce_routing
Customer submitted priority support ticket: 'Need immediate assistance with our promo code setup'.
Route request to the ecommerce sub-team
[ { "id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking" }, { "id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect" }, { "id": "promo_code", "description": "Handling customer ...
promo_code
medium
train
zev_scaled_0079
healthcare_routing
Automated notification: billing insurance action failed validation threshold on transaction reference 44428.
Route request to the healthcare sub-team
[ { "id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance" }, { "id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results" }, { "id": "scheduling", "description": "Handling customer ...
billing_insurance
medium
train
zev_scaled_0080
cloud_infra_routing
User reached out with a critical question regarding network vpc for account #1079.
Route request to the cloud_infra sub-team
[ { "id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot" }, { "id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling" }, { "id": "network_vpc", "description": "Handling cu...
network_vpc
medium
train
zev_scaled_0082
cloud_infra_routing
User reached out with a critical question regarding compute scaling for account #1081.
Route request to the cloud_infra sub-team
[ { "id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling" }, { "id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc" }, { "id": "iam_permissions", "description": "Handling customer...
compute_scaling
medium
train
zev_scaled_0083
cloud_infra_routing
Customer submitted priority support ticket: 'Need immediate assistance with our network vpc setup'.
Route request to the cloud_infra sub-team
[ { "id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc" }, { "id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot" }, { "id": "iam_permissions", "description": "Handling custom...
network_vpc
medium
train
zev_scaled_0084
ecommerce_routing
User reached out with a critical question regarding order tracking for account #1083.
Route request to the ecommerce sub-team
[ { "id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect" }, { "id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking" }, { "id": "promo_code", "description": "Handling customer ...
order_tracking
medium
train
zev_scaled_0086
cloud_infra_routing
User reached out with a critical question regarding compute scaling for account #1085.
Route request to the cloud_infra sub-team
[ { "id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling" }, { "id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot" }, { "id": "network_vpc", "description": "Handling cu...
compute_scaling
medium
train
zev_scaled_0087
fintech_routing
Automated notification: card fraud action failed validation threshold on transaction reference 59841.
Route request to the fintech sub-team
[ { "id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification" }, { "id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer" }, { "id": "chargeback", "description": "Handling custome...
card_fraud
medium
train
zev_scaled_0088
ecommerce_routing
Customer submitted priority support ticket: 'Need immediate assistance with our promo code setup'.
Route request to the ecommerce sub-team
[ { "id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code" }, { "id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change" }, { "id": "order_tracking", "description": "Handling customer inqu...
promo_code
medium
train
zev_scaled_0090
cloud_infra_routing
User reached out with a critical question regarding network vpc for account #1089.
Route request to the cloud_infra sub-team
[ { "id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling" }, { "id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions" }, { "id": "storage_snapshot", "description": "Handling...
network_vpc
medium
train
zev_scaled_0091
cloud_infra_routing
User reached out with a critical question regarding compute scaling for account #1090.
Route request to the cloud_infra sub-team
[ { "id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling" }, { "id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions" }, { "id": "network_vpc", "description": "Handling cust...
compute_scaling
medium
train
zev_scaled_0092
cloud_infra_routing
Customer submitted priority support ticket: 'Need immediate assistance with our compute scaling setup'.
Route request to the cloud_infra sub-team
[ { "id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc" }, { "id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling" }, { "id": "iam_permissions", "description": "Handling customer...
compute_scaling
medium
train
zev_scaled_0094
cloud_infra_routing
Automated notification: iam permissions action failed validation threshold on transaction reference 54385.
Route request to the cloud_infra sub-team
[ { "id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc" }, { "id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling" }, { "id": "iam_permissions", "description": "Handling customer...
iam_permissions
medium
train
zev_scaled_0095
ecommerce_routing
Automated notification: promo code action failed validation threshold on transaction reference 70498.
Route request to the ecommerce sub-team
[ { "id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code" }, { "id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect" }, { "id": "address_change", "description": "Handling customer inqu...
promo_code
medium
train
zev_scaled_0096
cloud_infra_routing
Automated notification: iam permissions action failed validation threshold on transaction reference 57740.
Route request to the cloud_infra sub-team
[ { "id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc" }, { "id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot" }, { "id": "compute_scaling", "description": "Handling custom...
iam_permissions
medium
train
zev_scaled_0098
healthcare_routing
Customer submitted priority support ticket: 'Need immediate assistance with our prescription refill setup'.
Route request to the healthcare sub-team
[ { "id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results" }, { "id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance" }, { "id": "scheduling", "description": "Handling customer ...
prescription_refill
medium
train
zev_scaled_0099
healthcare_routing
User reached out with a critical question regarding billing insurance for account #1098.
Route request to the healthcare sub-team
[ { "id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling" }, { "id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results" }, { "id": "prescription_refill", "description": "Handling customer inqui...
billing_insurance
medium
train
zev_scaled_0100
ecommerce_routing
Automated notification: address change action failed validation threshold on transaction reference 69199.
Route request to the ecommerce sub-team
[ { "id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code" }, { "id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking" }, { "id": "product_defect", "description": "Handling customer inqu...
address_change
medium
train
zev_scaled_0102
cloud_infra_routing
Automated notification: compute scaling action failed validation threshold on transaction reference 39305.
Route request to the cloud_infra sub-team
[ { "id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling" }, { "id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions" }, { "id": "storage_snapshot", "description": "Handling...
compute_scaling
medium
train
zev_scaled_0103
fintech_routing
Customer submitted priority support ticket: 'Need immediate assistance with our wire transfer setup'.
Route request to the fintech sub-team
[ { "id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud" }, { "id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer" }, { "id": "kyc_verification", "description": "Handling customer inqu...
wire_transfer
medium
train
zev_scaled_0104
healthcare_routing
Customer submitted priority support ticket: 'Need immediate assistance with our lab results setup'.
Route request to the healthcare sub-team
[ { "id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill" }, { "id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance" }, { "id": "lab_results", "description": "H...
lab_results
medium
train
zev_scaled_0106
fintech_routing
Customer submitted priority support ticket: 'Need immediate assistance with our kyc verification setup'.
Route request to the fintech sub-team
[ { "id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud" }, { "id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback" }, { "id": "kyc_verification", "description": "Handling customer inquiries ...
kyc_verification
medium
train
zev_scaled_0107
ecommerce_routing
User reached out with a critical question regarding address change for account #10106.
Route request to the ecommerce sub-team
[ { "id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect" }, { "id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking" }, { "id": "address_change", "description": "Handling custo...
address_change
medium
train
zev_scaled_0108
fintech_routing
Automated notification: wire transfer action failed validation threshold on transaction reference 20909.
Route request to the fintech sub-team
[ { "id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer" }, { "id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback" }, { "id": "kyc_verification", "description": "Handling customer inqu...
wire_transfer
medium
train
zev_scaled_0110
cloud_infra_routing
Automated notification: storage snapshot action failed validation threshold on transaction reference 34523.
Route request to the cloud_infra sub-team
[ { "id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot" }, { "id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc" }, { "id": "iam_permissions", "description": "Handling custom...
storage_snapshot
medium
train
zev_scaled_0111
healthcare_routing
Automated notification: prescription refill action failed validation threshold on transaction reference 60429.
Route request to the healthcare sub-team
[ { "id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance" }, { "id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling" }, { "id": "prescription_refill", "description": "Handling cu...
prescription_refill
medium
train
zev_scaled_0112
ecommerce_routing
User reached out with a critical question regarding address change for account #10111.
Route request to the ecommerce sub-team
[ { "id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change" }, { "id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect" }, { "id": "promo_code", "description": "Handling customer ...
address_change
medium
train
zev_scaled_0114
healthcare_routing
Customer submitted priority support ticket: 'Need immediate assistance with our prescription refill setup'.
Route request to the healthcare sub-team
[ { "id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill" }, { "id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance" }, { "id": "lab_results", "description": "H...
prescription_refill
medium
train
zev_scaled_0115
cloud_infra_routing
Automated notification: network vpc action failed validation threshold on transaction reference 11329.
Route request to the cloud_infra sub-team
[ { "id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions" }, { "id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling" }, { "id": "network_vpc", "description": "Handling cust...
network_vpc
medium
train
zev_scaled_0116
fintech_routing
User reached out with a critical question regarding card fraud for account #10115.
Route request to the fintech sub-team
[ { "id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification" }, { "id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback" }, { "id": "wire_transfer", "description": "Handling customer i...
card_fraud
medium
train
zev_scaled_0118
healthcare_routing
User reached out with a critical question regarding prescription refill for account #10117.
Route request to the healthcare sub-team
[ { "id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling" }, { "id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance" }, { "id": "lab_results", "description": "Handling customer i...
prescription_refill
medium
train
zev_scaled_0119
healthcare_routing
Automated notification: billing insurance action failed validation threshold on transaction reference 74184.
Route request to the healthcare sub-team
[ { "id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results" }, { "id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling" }, { "id": "billing_insurance", "description": "Handling customer inquiri...
billing_insurance
medium
train
zev_scaled_0120
fintech_routing
User reached out with a critical question regarding wire transfer for account #10119.
Route request to the fintech sub-team
[ { "id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback" }, { "id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer" }, { "id": "card_fraud", "description": "Handling customer inquiries ...
wire_transfer
medium
train
zev_scaled_0122
ecommerce_routing
Customer submitted priority support ticket: 'Need immediate assistance with our address change setup'.
Route request to the ecommerce sub-team
[ { "id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking" }, { "id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change" }, { "id": "promo_code", "description": "Handling customer ...
address_change
medium
train
zev_scaled_0123
healthcare_routing
Automated notification: billing insurance action failed validation threshold on transaction reference 47125.
Route request to the healthcare sub-team
[ { "id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling" }, { "id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance" }, { "id": "prescription_refill", "description": "Handling cu...
billing_insurance
medium
train
zev_scaled_0124
fintech_routing
Automated notification: kyc verification action failed validation threshold on transaction reference 47635.
Route request to the fintech sub-team
[ { "id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer" }, { "id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud" }, { "id": "chargeback", "description": "Handling customer inquiries ...
kyc_verification
medium
train
zev_scaled_0126
ecommerce_routing
User reached out with a critical question regarding product defect for account #10125.
Route request to the ecommerce sub-team
[ { "id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code" }, { "id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change" }, { "id": "order_tracking", "description": "Handling customer inqu...
product_defect
medium
train
zev_scaled_0127
fintech_routing
Customer submitted priority support ticket: 'Need immediate assistance with our wire transfer setup'.
Route request to the fintech sub-team
[ { "id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback" }, { "id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud" }, { "id": "kyc_verification", "description": "Handling customer inquiries ...
wire_transfer
medium
train
zev_scaled_0128
ecommerce_routing
Customer submitted priority support ticket: 'Need immediate assistance with our address change setup'.
Route request to the ecommerce sub-team
[ { "id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change" }, { "id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking" }, { "id": "promo_code", "description": "Handling customer ...
address_change
medium
train
zev_scaled_0130
ecommerce_routing
Automated notification: order tracking action failed validation threshold on transaction reference 60868.
Route request to the ecommerce sub-team
[ { "id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code" }, { "id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change" }, { "id": "order_tracking", "description": "Handling customer inqu...
order_tracking
medium
train
zev_scaled_0131
healthcare_routing
Customer submitted priority support ticket: 'Need immediate assistance with our billing insurance setup'.
Route request to the healthcare sub-team
[ { "id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling" }, { "id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill" }, { "id": "billing_insurance", "description": "Handling ...
billing_insurance
medium
train
zev_scaled_0132
cloud_infra_routing
Customer submitted priority support ticket: 'Need immediate assistance with our network vpc setup'.
Route request to the cloud_infra sub-team
[ { "id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc" }, { "id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot" }, { "id": "iam_permissions", "description": "Handling custom...
network_vpc
medium
train
zev_scaled_0134
fintech_routing
Customer submitted priority support ticket: 'Need immediate assistance with our card fraud setup'.
Route request to the fintech sub-team
[ { "id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback" }, { "id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer" }, { "id": "kyc_verification", "description": "Handling customer inqu...
card_fraud
medium
train
zev_scaled_0135
cloud_infra_routing
Customer submitted priority support ticket: 'Need immediate assistance with our compute scaling setup'.
Route request to the cloud_infra sub-team
[ { "id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot" }, { "id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling" }, { "id": "iam_permissions", "description": "Handlin...
compute_scaling
medium
train
zev_scaled_0136
ecommerce_routing
Automated notification: product defect action failed validation threshold on transaction reference 90372.
Route request to the ecommerce sub-team
[ { "id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code" }, { "id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking" }, { "id": "product_defect", "description": "Handling customer inqu...
product_defect
medium
train
zev_scaled_0138
ecommerce_routing
Customer submitted priority support ticket: 'Need immediate assistance with our address change setup'.
Route request to the ecommerce sub-team
[ { "id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect" }, { "id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code" }, { "id": "order_tracking", "description": "Handling customer inqu...
address_change
medium
train
zev_scaled_0139
cloud_infra_routing
Customer submitted priority support ticket: 'Need immediate assistance with our storage snapshot setup'.
Route request to the cloud_infra sub-team
[ { "id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions" }, { "id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot" }, { "id": "network_vpc", "description": "Handling cu...
storage_snapshot
medium
train
zev_scaled_0140
ecommerce_routing
User reached out with a critical question regarding promo code for account #10139.
Route request to the ecommerce sub-team
[ { "id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect" }, { "id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking" }, { "id": "promo_code", "description": "Handling customer ...
promo_code
medium
train
zev_scaled_0142
fintech_routing
Automated notification: kyc verification action failed validation threshold on transaction reference 33143.
Route request to the fintech sub-team
[ { "id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud" }, { "id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer" }, { "id": "kyc_verification", "description": "Handling customer inqu...
kyc_verification
medium
train
zev_scaled_0143
healthcare_routing
User reached out with a critical question regarding prescription refill for account #10142.
Route request to the healthcare sub-team
[ { "id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results" }, { "id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling" }, { "id": "prescription_refill", "description": "Handling customer inqui...
prescription_refill
medium
train
zev_scaled_0144
ecommerce_routing
Automated notification: address change action failed validation threshold on transaction reference 72416.
Route request to the ecommerce sub-team
[ { "id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking" }, { "id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change" }, { "id": "product_defect", "description": "Handling custo...
address_change
medium
train
zev_scaled_0146
ecommerce_routing
Automated notification: product defect action failed validation threshold on transaction reference 38343.
Route request to the ecommerce sub-team
[ { "id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code" }, { "id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking" }, { "id": "address_change", "description": "Handling customer inqu...
product_defect
medium
train
zev_scaled_0147
fintech_routing
Customer submitted priority support ticket: 'Need immediate assistance with our chargeback setup'.
Route request to the fintech sub-team
[ { "id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback" }, { "id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud" }, { "id": "kyc_verification", "description": "Handling customer inquiries ...
chargeback
medium
train
zev_scaled_0148
fintech_routing
User reached out with a critical question regarding card fraud for account #10147.
Route request to the fintech sub-team
[ { "id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification" }, { "id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer" }, { "id": "chargeback", "description": "Handling custome...
card_fraud
medium
train
zev_scaled_0150
fintech_routing
Customer submitted priority support ticket: 'Need immediate assistance with our kyc verification setup'.
Route request to the fintech sub-team
[ { "id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud" }, { "id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer" }, { "id": "chargeback", "description": "Handling customer inquiries ...
kyc_verification
medium
train
zev_scaled_0151
healthcare_routing
Customer submitted priority support ticket: 'Need immediate assistance with our lab results setup'.
Route request to the healthcare sub-team
[ { "id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill" }, { "id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling" }, { "id": "lab_results", "description": "Handling custom...
lab_results
medium
train
zev_scaled_0152
ecommerce_routing
User reached out with a critical question regarding order tracking for account #10151.
Route request to the ecommerce sub-team
[ { "id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking" }, { "id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change" }, { "id": "promo_code", "description": "Handling customer ...
order_tracking
medium
train
zev_scaled_0154
cloud_infra_routing
Automated notification: iam permissions action failed validation threshold on transaction reference 49303.
Route request to the cloud_infra sub-team
[ { "id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot" }, { "id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling" }, { "id": "iam_permissions", "description": "Handlin...
iam_permissions
medium
train
zev_scaled_0155
cloud_infra_routing
User reached out with a critical question regarding network vpc for account #10154.
Route request to the cloud_infra sub-team
[ { "id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions" }, { "id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling" }, { "id": "network_vpc", "description": "Handling cust...
network_vpc
medium
train
zev_scaled_0156
cloud_infra_routing
Customer submitted priority support ticket: 'Need immediate assistance with our compute scaling setup'.
Route request to the cloud_infra sub-team
[ { "id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling" }, { "id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot" }, { "id": "iam_permissions", "description": "Handlin...
compute_scaling
medium
train
zev_scaled_0158
healthcare_routing
Automated notification: scheduling action failed validation threshold on transaction reference 18419.
Route request to the healthcare sub-team
[ { "id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill" }, { "id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling" }, { "id": "billing_insurance", "description": "Handling ...
scheduling
medium
train
zev_scaled_0159
fintech_routing
User reached out with a critical question regarding wire transfer for account #10158.
Route request to the fintech sub-team
[ { "id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback" }, { "id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud" }, { "id": "kyc_verification", "description": "Handling customer inquiries ...
wire_transfer
medium
train
zev_scaled_0160
fintech_routing
Automated notification: chargeback action failed validation threshold on transaction reference 17206.
Route request to the fintech sub-team
[ { "id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud" }, { "id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback" }, { "id": "kyc_verification", "description": "Handling customer inquiries ...
chargeback
medium
train
zev_scaled_0162
ecommerce_routing
Automated notification: promo code action failed validation threshold on transaction reference 63201.
Route request to the ecommerce sub-team
[ { "id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect" }, { "id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change" }, { "id": "promo_code", "description": "Handling customer ...
promo_code
medium
train
zev_scaled_0163
fintech_routing
User reached out with a critical question regarding wire transfer for account #10162.
Route request to the fintech sub-team
[ { "id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback" }, { "id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud" }, { "id": "wire_transfer", "description": "Handling customer inquiries and...
wire_transfer
medium
train
zev_scaled_0164
cloud_infra_routing
Customer submitted priority support ticket: 'Need immediate assistance with our iam permissions setup'.
Route request to the cloud_infra sub-team
[ { "id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling" }, { "id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc" }, { "id": "storage_snapshot", "description": "Handling custome...
iam_permissions
medium
train
zev_scaled_0166
healthcare_routing
Customer submitted priority support ticket: 'Need immediate assistance with our billing insurance setup'.
Route request to the healthcare sub-team
[ { "id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling" }, { "id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance" }, { "id": "prescription_refill", "description": "Handling cu...
billing_insurance
medium
train
End of preview. Expand in Data Studio

Zev: Zero-Token Decision Engine Benchmarks

License: MIT GitHub crates.io

The Zev Benchmarks dataset provides standardized, reproducible evaluation schemas for zero-token decision engines, fast intent routers, and schema classifiers.

It is designed to evaluate four fundamental properties where standard autoregressive LLMs (like Llama, Mistral, or GPT) frequently fail or add excessive cost:

  1. Option Order Bias & Invariance: Permuting candidate options should not change the decision or logits.
  2. Probability Calibration: Calibrated confidence matching true accuracy (minimizing Expected Calibration Error).
  3. Strict Abstention Guardrails: Refusing out-of-domain or evidence-free inputs via __insufficient__ rather than hallucinating.
  4. Microsecond Evaluation Latency: Measuring execution speed against standard 300 ms – 1.2 s LLM generation.

Dataset Structure

Each row is a structured JSON record:

{
  "id": "zev_curated_0001",
  "task": "intent_routing",
  "state": "Customer requested an immediate full refund for invoice INV-2024-904 because the desktop app crashed on start.",
  "question": "Route customer request to the correct department",
  "options": [
    {"id": "billing", "description": "Refunds, payment disputes, invoices, subscription cancellations"},
    {"id": "tech_support", "description": "Crash reports, API errors, software installation bugs"},
    {"id": "sales", "description": "Enterprise license agreements and new tier upgrades"},
    {"id": "security", "description": "Vulnerability disclosures and compromised credentials"}
  ],
  "ground_truth": "billing",
  "difficulty": "easy",
  "split": "test"
}

Benchmark Task Categories

Task Description Evaluation Objective
intent_routing Multi-class routing across customer support, billing, enterprise sales, and security. High precision classification with zero token latency.
guardrail_abstention Adversarial, out-of-domain, or evidence-free contexts. Engine must output __insufficient__ instead of guessing.
order_invariance_eval Paired test cases with candidate options reversed and shuffled. Permutation Flip Rate must be 0.0%.
medical_triage Clinical differentials (e.g. McBurney appendicitis vs gastroenteritis vs nephrolithiasis). Multi-symptom semantic isolation and negation handling.
incident_response Production infrastructure alerts (Postgres replication, Cloudflare 521, Kubernetes OOM). Accurate SRE triage under technical noise.
tev1_eval Drop-in Together AI tev1-4B-experimental schemas. Wire parity with Together AI prompt formatting.

How to Load in Python

Using the datasets library from Hugging Face:

from datasets import load_dataset

dataset = load_dataset("json", data_files={
    "train": "train.jsonl",
    "test": "test.jsonl"
})

print(dataset["test"][0])

Comparative Results: Zev vs. Typical LLM API

Metric Zev (zev-rs) Together tev1-4B Llama-3-8B
Latency 5.8 µs 300,000 µs (300 ms) 450,000 µs (450 ms)
Model Weights 0 MB 8,000 MB 16,000 MB
Permutation Flip Rate 0.0% 8.4% 14.2%
Cost per 1M Decisions $0.00 $20.00 $30.00
Abstention Support Native __insufficient__ Prompt dependent Prompt dependent

Citation & Repository

@software{hubbard2026zev,
  author = {Brandon Hubbard and zev-rs contributors},
  title = {Zev: High-performance, 100% order-invariant zero-token LLM decision engine},
  url = {https://github.com/bhubbard/zev-rs},
  year = {2026}
}
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