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collection_v0/GUIDE.txt

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+COLLECTION v0 - writer guide
+dialogue_collection.csv: for each row write a REALISTIC caller message (1-3 turns) for the given dept/issue/urgency/sector/style, and the agent's polite reply.
+ - Write like a real caller (typos, short, mixed languages when the style says so). Do NOT copy sentences from other rows.
+ - critical = danger to life (accident, fire, breathing, violence). The agent must show urgency, never promise a time.
+ - Agent never invents phone numbers, prices, deadlines or promises. If the sector is missing, the agent asks for it.
+ - Two other native speakers mark reviewer1_ok / reviewer2_ok = yes/no; disagreements go to a third.
+reply_library.csv: write the exact sentence the product may say. 8 variants per issue; EMERGENCY_REPLY, IDENTITY, REFUSAL, ASK_SECTOR must be perfect native Kinyarwanda.
+These rows are TRAINING data for the router/replies. The 385-row gold set (gold_v0) is separate and must never be mixed in.
+Pay the writers by the hour; check a sample weekly and give feedback.