Upload folder using huggingface_hub (part 62)

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month.parquet

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by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2021-03-31.csv

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by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2021-04-30.csv

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+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
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by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2021-05-31.csv

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by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2021-06-30.csv

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by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2021-07-31.csv

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by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2021-08-31.csv

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by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2021-09-30.csv

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by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2021-10-31.csv

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+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
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by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2021-11-30.csv

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by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2021-12-31.csv

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by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2022-01-31.csv

@@ -0,0 +1,44 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000003pND,1/2022,Question,1,1,0,0,0.98,23.33,0,0,5.00
+001Ak0000004G9e,1/2022,Feature Request,0,1,0,0,,59.95,1,0,5.00
+001Ak0000004esM,1/2022,Problem,2,1,1,0,2.30,23.57,0,0,
+001Ak0000004xPt,1/2022,Question,1,0,1,0,3.03,,0,0,
+001Ak0000005krJ,1/2022,Feature Request,1,1,0,0,2.37,8.25,0,0,4.00
+001Ak00000069a1,1/2022,Problem,1,1,0,0,3.17,18.78,0,1,
+001Ak0000006WF0,1/2022,Billing,1,0,1,0,1.40,,0,0,
+001Ak0000007Y6V,1/2022,Problem,1,1,0,0,1.08,2.07,0,0,
+001Ak0000009VeK,1/2022,Problem,1,1,0,0,1.07,22.50,0,0,
+001Ak000000A6jO,1/2022,Question,1,1,0,0,3.48,5.73,0,0,5.00
+001Ak000000ANDC,1/2022,Problem,1,1,0,1,1.00,7.48,0,0,
+001Ak000000AVS6,1/2022,Question,1,1,0,0,6.53,15.10,0,0,3.00
+001Ak000000Afkj,1/2022,Question,1,1,0,0,1.60,16.35,0,0,
+001Ak000000Anzd,1/2022,Question,1,1,0,1,2.50,9.40,0,0,5.00
+001Ak000000Aq3M,1/2022,Billing,1,1,0,0,1.95,26.10,0,0,
+001Ak000000B6XA,1/2022,Question,1,1,0,0,2.73,12.65,0,1,
+001Ak000000B8at,1/2022,Problem,1,1,0,0,0.17,25.17,0,0,
+001Ak000000BP4h,1/2022,Question,1,1,0,0,2.02,77.82,1,0,
+001Ak000000BR8Q,1/2022,Feature Request,0,0,0,0,,,0,0,4.00
+001Ak000000BR8Q,1/2022,Problem,1,1,0,0,3.27,10.93,0,0,
+001Ak000000BhcE,1/2022,Problem,1,1,0,0,2.55,20.42,0,0,
+001Ak000000Bjfx,1/2022,Problem,1,1,0,1,0.77,10.63,0,0,
+001Ak000000Bljg,1/2022,Problem,1,1,0,0,0.57,22.33,0,0,
+001Ak000000Bljg,1/2022,Question,1,1,0,0,1.67,4.15,0,0,
+001Ak000000CASO,1/2022,Feature Request,1,0,1,1,2.23,,0,0,
+001Ak000000CASO,1/2022,Question,1,1,0,0,0.42,8.13,0,0,4.00
+001Ak000000CCW7,1/2022,Problem,1,1,0,0,0.52,7.37,0,0,5.00
+001Ak000000CbEp,1/2022,Billing,1,0,1,0,1.72,,0,0,
+001Ak000000CbEp,1/2022,Problem,1,1,0,0,1.17,10.07,0,0,
+001Ak000000CbEp,1/2022,Question,2,2,0,0,2.21,16.32,0,0,
+001Ak000000CdIY,1/2022,Problem,1,1,0,0,2.93,5.42,0,0,
+001Ak000000D21G,1/2022,Problem,1,1,0,0,3.13,16.48,0,0,
+001Ak000000D21G,1/2022,Question,1,1,0,0,2.93,12.37,0,0,
+001Ak000000D44z,1/2022,Problem,1,1,0,0,0.92,19.57,0,0,
+001Ak000000DUrQ,1/2022,Problem,3,2,1,0,4.73,16.49,0,0,5.00
+001Ak000000DYys,1/2022,Feature Request,1,1,0,1,2.47,9.28,0,0,4.00
+001Ak000000DYys,1/2022,Problem,1,1,0,0,3.22,13.43,0,0,5.00
+001Ak000000E80D,1/2022,Problem,1,1,0,1,2.67,6.68,0,0,2.00
+001Ak000000E80D,1/2022,Question,1,1,0,0,3.08,9.18,0,0,
+001Ak000000EGF7,1/2022,Feature Request,1,1,0,0,3.25,4.02,0,0,4.00
+001Ak000000EGF7,1/2022,Problem,2,2,0,0,1.92,47.29,1,1,5.00
+001Ak000000Ecu6,1/2022,Problem,1,1,0,0,2.62,26.00,0,0,
+001Ak000000EzZ5,1/2022,Problem,1,1,0,0,2.63,18.73,0,0,3.00

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2022-02-28.csv

@@ -0,0 +1,34 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000003pND,2/2022,Question,1,1,0,0,0.72,7.52,0,0,
+001Ak0000004esM,2/2022,Problem,0,1,0,0,,6.60,0,0,
+001Ak0000004gw5,2/2022,Problem,1,1,0,1,0.70,3.10,0,0,5.00
+001Ak0000004xPt,2/2022,Question,0,1,0,0,,14.75,0,0,
+001Ak0000005I19,2/2022,Feature Request,1,1,0,0,2.83,5.27,0,1,4.00
+001Ak0000006WF0,2/2022,Billing,0,1,0,0,,6.85,0,0,
+001Ak0000006WF0,2/2022,Question,1,0,1,0,0.58,,0,0,
+001Ak0000006cQB,2/2022,Question,1,0,1,0,,,0,0,
+001Ak0000007oaJ,2/2022,Question,1,1,0,0,3.62,23.18,0,0,
+001Ak000000AEyI,2/2022,Problem,1,1,0,0,2.60,14.77,0,0,4.00
+001Ak000000Aq3M,2/2022,Problem,2,2,0,0,2.09,9.33,0,0,5.00
+001Ak000000B6XA,2/2022,Problem,1,1,0,0,3.35,10.40,0,0,
+001Ak000000B6XA,2/2022,Question,1,1,0,0,1.43,24.25,0,0,4.00
+001Ak000000B8at,2/2022,Question,1,1,0,0,2.88,12.47,0,1,5.00
+001Ak000000BR8Q,2/2022,Problem,2,2,0,1,2.20,12.88,0,0,5.00
+001Ak000000BR8Q,2/2022,Question,1,0,1,0,2.33,,0,0,
+001Ak000000BhcE,2/2022,Feature Request,1,1,0,0,3.40,7.23,0,1,
+001Ak000000BhcE,2/2022,Problem,1,1,0,1,2.88,3.92,0,0,
+001Ak000000Bjfx,2/2022,Problem,1,1,0,0,3.03,8.42,0,0,4.00
+001Ak000000CASO,2/2022,Feature Request,0,1,0,0,,7.82,0,0,
+001Ak000000CASO,2/2022,Question,1,1,0,0,3.60,19.87,0,0,
+001Ak000000CCW7,2/2022,Question,1,1,0,0,11.67,14.32,0,0,
+001Ak000000CbEp,2/2022,Billing,0,1,0,0,,65.60,1,0,5.00
+001Ak000000CbEp,2/2022,Question,1,0,1,0,1.72,,0,0,
+001Ak000000D21G,2/2022,Problem,1,1,0,0,2.05,13.80,0,0,4.00
+001Ak000000D44z,2/2022,Question,1,1,0,0,2.30,7.03,0,1,3.00
+001Ak000000DUrQ,2/2022,Problem,0,1,0,0,,21.00,0,0,
+001Ak000000DYys,2/2022,Question,1,1,0,0,2.10,3.68,0,0,
+001Ak000000Dxha,2/2022,Question,2,1,1,0,2.86,13.13,0,0,4.00
+001Ak000000E80D,2/2022,Problem,1,0,1,0,,,0,0,
+001Ak000000E80D,2/2022,Question,2,2,0,1,3.28,11.58,0,0,5.00
+001Ak000000EGF7,2/2022,Problem,0,0,0,0,,,0,0,2.00
+001Ak000000Ecu6,2/2022,Problem,1,1,0,1,3.72,11.87,0,0,4.00

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2022-03-31.csv

@@ -0,0 +1,44 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak00000043nI,3/2022,Problem,1,1,0,0,3.20,26.30,0,0,
+001Ak0000005gjr,3/2022,Question,1,1,0,1,2.50,5.50,0,0,
+001Ak0000005krJ,3/2022,Feature Request,1,1,0,0,1.47,4.52,0,0,
+001Ak0000006WF0,3/2022,Question,1,2,0,0,3.10,21.42,0,0,4.00
+001Ak0000006cQB,3/2022,Question,0,1,0,0,6.70,10.60,0,0,
+001Ak0000006z5A,3/2022,Problem,1,1,0,0,2.37,10.90,0,0,
+001Ak0000007Nns,3/2022,Problem,2,2,0,0,3.38,6.18,0,1,
+001Ak0000007oaJ,3/2022,Question,0,0,0,0,,,0,0,5.00
+001Ak0000008sVX,3/2022,Question,1,1,0,0,3.42,12.20,0,0,
+001Ak0000009dtE,3/2022,Problem,1,1,0,0,2.67,3.75,0,1,
+001Ak000000A6jO,3/2022,Feature Request,1,1,0,0,1.60,16.85,0,0,
+001Ak000000AEyI,3/2022,Question,1,1,0,0,2.85,6.90,0,0,
+001Ak000000B6XA,3/2022,Problem,1,1,0,0,2.45,72.40,1,1,
+001Ak000000B6XA,3/2022,Question,2,2,0,0,1.91,20.95,0,0,
+001Ak000000B8at,3/2022,Billing,1,1,0,0,0.15,13.97,0,0,
+001Ak000000B8at,3/2022,Question,1,1,0,0,3.48,15.88,0,0,4.00
+001Ak000000BP4h,3/2022,Question,1,1,0,0,2.22,3.08,0,1,
+001Ak000000BR8Q,3/2022,Problem,1,1,0,1,2.90,13.47,0,0,
+001Ak000000BR8Q,3/2022,Question,1,2,0,0,1.50,18.23,0,0,5.00
+001Ak000000BhcE,3/2022,Feature Request,0,0,0,0,,,0,0,5.00
+001Ak000000CASO,3/2022,Problem,1,1,0,0,6.28,24.90,0,0,
+001Ak000000CCW7,3/2022,Feature Request,1,1,0,0,0.58,9.73,0,0,
+001Ak000000CbEp,3/2022,Billing,1,1,0,0,1.93,17.68,0,0,
+001Ak000000CbEp,3/2022,Question,0,1,0,0,,50.98,1,0,3.00
+001Ak000000CdIY,3/2022,Feature Request,1,1,0,0,0.87,23.47,0,0,4.00
+001Ak000000CdIY,3/2022,Problem,1,1,0,0,3.78,20.77,0,0,5.00
+001Ak000000CdIY,3/2022,Question,1,1,0,0,2.25,23.90,0,0,
+001Ak000000CfMH,3/2022,Problem,1,0,1,0,2.53,,0,1,
+001Ak000000CfMH,3/2022,Question,1,1,0,0,3.68,26.27,0,0,
+001Ak000000D21G,3/2022,Problem,1,1,0,1,2.78,7.07,0,0,
+001Ak000000D44z,3/2022,Question,1,1,0,0,3.55,5.15,0,0,5.00
+001Ak000000DUrQ,3/2022,Billing,1,1,0,0,2.23,15.67,0,0,
+001Ak000000DUrQ,3/2022,Problem,1,1,0,0,3.83,24.77,0,0,5.00
+001Ak000000DWv9,3/2022,Problem,1,1,0,0,0.82,10.78,0,0,
+001Ak000000DYys,3/2022,Question,1,1,0,0,2.77,16.42,0,0,5.00
+001Ak000000Dxha,3/2022,Question,0,1,0,0,,46.50,1,0,
+001Ak000000E80D,3/2022,Problem,0,1,0,0,1.53,10.50,0,0,
+001Ak000000E80D,3/2022,Question,1,1,0,0,3.45,20.98,0,0,
+001Ak000000EGF7,3/2022,Problem,2,2,0,0,6.35,14.88,0,0,5.00
+001Ak000000EGF7,3/2022,Question,1,1,0,1,3.82,6.42,0,0,
+001Ak000000FgpK,3/2022,Problem,1,1,0,0,1.53,23.85,0,0,5.00
+001Ak000000Qeeq,3/2022,Billing,1,1,0,0,0.13,16.30,0,0,
+001Ak000000ScCf,3/2022,Problem,1,1,0,0,3.65,23.60,0,0,4.00

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2022-04-30.csv

@@ -0,0 +1,39 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000005Dth,4/2022,Billing,1,1,0,0,3.20,20.33,0,0,5.00
+001Ak0000005FxQ,4/2022,Problem,1,0,1,0,,,0,0,
+001Ak00000067WI,4/2022,Question,1,1,0,1,0.38,5.60,0,0,
+001Ak0000006cQB,4/2022,Problem,1,1,0,0,1.82,21.22,0,0,5.00
+001Ak0000007Nns,4/2022,Problem,0,0,0,0,,,0,0,3.00
+001Ak0000008547,4/2022,Question,1,1,0,0,0.85,4.90,0,0,
+001Ak0000008Tmp,4/2022,Question,1,1,0,0,8.20,10.97,0,1,3.00
+001Ak0000008VqY,4/2022,Question,1,1,0,1,2.65,13.35,0,0,
+001Ak0000009VeK,4/2022,Problem,1,1,0,0,0.67,26.07,0,0,
+001Ak0000009wQl,4/2022,Feature Request,1,1,0,0,3.62,18.62,0,0,
+001Ak0000009wQl,4/2022,Question,1,1,0,0,3.43,20.57,0,0,4.00
+001Ak000000A6jO,4/2022,Problem,1,1,0,0,2.10,24.03,0,0,
+001Ak000000AVS6,4/2022,Question,1,1,0,0,1.53,12.98,0,0,4.00
+001Ak000000Anzd,4/2022,Problem,1,1,0,0,0.20,22.68,0,0,
+001Ak000000Aq3M,4/2022,Problem,1,1,0,0,3.30,78.12,1,0,
+001Ak000000B6XA,4/2022,Question,1,1,0,0,3.72,13.40,0,0,4.00
+001Ak000000B8at,4/2022,Problem,1,1,0,0,3.38,16.28,0,0,
+001Ak000000BR8Q,4/2022,Feature Request,2,2,0,0,1.81,13.17,0,0,
+001Ak000000BR8Q,4/2022,Problem,1,1,0,0,3.87,7.62,0,0,
+001Ak000000CASO,4/2022,Billing,1,1,0,0,3.20,14.37,0,0,
+001Ak000000CEZq,4/2022,Question,1,1,0,1,3.22,9.98,0,1,4.00
+001Ak000000CdIY,4/2022,Question,1,1,0,0,1.10,20.77,0,0,
+001Ak000000CfMH,4/2022,Problem,0,1,0,0,,63.72,1,0,
+001Ak000000CfMH,4/2022,Question,2,2,0,0,1.20,21.93,0,0,
+001Ak000000D21G,4/2022,Billing,1,1,0,0,0.88,9.60,0,0,
+001Ak000000D21G,4/2022,Feature Request,1,1,0,0,0.77,23.35,0,0,4.00
+001Ak000000DUrQ,4/2022,Problem,2,2,0,0,2.09,22.51,0,1,4.00
+001Ak000000DYys,4/2022,Problem,4,4,0,0,4.35,27.57,1,1,4.00
+001Ak000000EGF7,4/2022,Problem,3,3,0,1,1.72,28.93,1,1,
+001Ak000000EGF7,4/2022,Question,0,0,0,0,,,0,0,5.00
+001Ak000000Ecu6,4/2022,Question,1,0,1,0,2.03,,0,1,
+001Ak000000FgpK,4/2022,Billing,1,1,0,0,2.58,14.63,0,0,
+001Ak000000G3UJ,4/2022,Feature Request,1,0,1,0,2.02,,0,0,
+001Ak000000G3UJ,4/2022,Problem,1,1,0,0,3.00,25.17,0,0,
+001Ak000000QWPw,4/2022,Problem,1,1,0,1,1.60,3.62,0,1,
+001Ak000000Sa8w,4/2022,Problem,1,1,0,0,0.58,9.57,0,1,4.00
+001Ak000000ScCf,4/2022,Feature Request,1,1,0,0,11.98,14.78,0,0,
+001Ak000000TDHj,4/2022,Question,1,1,0,1,0.22,7.40,0,0,

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2022-05-31.csv

@@ -0,0 +1,38 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000005Dth,5/2022,Question,1,1,0,0,0.73,15.72,0,0,
+001Ak0000005FxQ,5/2022,Problem,0,1,0,0,1.72,4.45,0,0,
+001Ak0000005FxQ,5/2022,Question,1,1,0,1,3.40,10.68,0,0,
+001Ak00000069a1,5/2022,Question,1,1,0,0,0.25,2.88,0,0,5.00
+001Ak0000006z5A,5/2022,Billing,1,1,0,0,1.83,7.82,0,0,5.00
+001Ak0000008547,5/2022,Problem,1,1,0,0,0.40,3.12,0,0,
+001Ak0000008547,5/2022,Question,1,1,0,0,9.67,20.65,0,0,3.00
+001Ak0000008qRo,5/2022,Problem,1,1,0,0,0.17,6.88,0,0,2.00
+001Ak0000009dtE,5/2022,Problem,1,1,0,0,7.92,22.53,0,0,4.00
+001Ak0000009wQl,5/2022,Problem,1,0,1,0,,,0,0,
+001Ak000000AEyI,5/2022,Billing,1,1,0,0,2.95,7.70,0,0,
+001Ak000000AEyI,5/2022,Question,1,1,0,0,0.50,5.22,0,0,
+001Ak000000Aq3M,5/2022,Feature Request,1,1,0,0,0.27,24.72,0,0,
+001Ak000000Aq3M,5/2022,Question,1,0,1,0,1.77,,0,0,
+001Ak000000Bjfx,5/2022,Problem,1,1,0,0,3.20,16.23,0,0,
+001Ak000000CCW7,5/2022,Billing,1,1,0,0,1.77,23.00,0,0,5.00
+001Ak000000CCW7,5/2022,Question,1,0,1,0,1.07,,0,0,
+001Ak000000CEZq,5/2022,Feature Request,1,0,1,0,,,0,0,
+001Ak000000CbEp,5/2022,Feature Request,1,1,0,0,3.12,17.23,0,0,
+001Ak000000CbEp,5/2022,Problem,1,0,1,0,,,0,0,
+001Ak000000CbEp,5/2022,Question,2,1,1,0,1.32,9.83,0,0,
+001Ak000000CfMH,5/2022,Problem,1,0,1,0,1.17,,0,0,
+001Ak000000CfMH,5/2022,Question,1,1,0,1,1.40,12.15,0,0,
+001Ak000000DUrQ,5/2022,Problem,1,1,0,0,0.25,22.78,0,0,
+001Ak000000DUrQ,5/2022,Question,1,1,0,0,0.20,23.85,0,0,5.00
+001Ak000000DWv9,5/2022,Feature Request,1,1,0,0,0.17,23.45,0,0,3.00
+001Ak000000DYys,5/2022,Problem,1,1,0,0,0.28,25.88,0,0,4.00
+001Ak000000DYys,5/2022,Question,1,1,0,0,2.70,5.97,0,0,
+001Ak000000Dxha,5/2022,Problem,1,1,0,1,3.08,12.17,0,0,3.00
+001Ak000000EGF7,5/2022,Problem,1,1,0,0,5.03,25.72,0,0,4.50
+001Ak000000Ecu6,5/2022,Problem,1,0,1,0,,,0,0,
+001Ak000000Ecu6,5/2022,Question,0,1,0,0,,29.77,1,0,
+001Ak000000Fkwm,5/2022,Problem,1,1,0,0,2.58,17.55,0,0,5.00
+001Ak000000G3UJ,5/2022,Feature Request,0,1,0,0,,64.70,1,0,4.00
+001Ak000000M8U8,5/2022,Question,1,0,1,0,0.13,,0,0,
+001Ak000000TDHj,5/2022,Problem,1,1,0,1,2.72,59.12,1,0,3.00
+001Ak000000YWtr,5/2022,Question,1,1,0,0,1.33,11.55,0,0,4.00

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2022-06-30.csv

@@ -0,0 +1,36 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000003rQw,6/2022,Problem,1,1,0,0,0.28,13.18,0,0,
+001Ak0000004vMA,6/2022,Problem,1,1,0,0,1.17,14.10,0,0,
+001Ak0000005Dth,6/2022,Billing,1,1,0,0,2.53,17.65,0,0,4.00
+001Ak000000877q,6/2022,Problem,1,1,0,0,1.50,16.30,0,0,3.00
+001Ak0000009wQl,6/2022,Problem,1,2,0,1,0.99,2.94,0,0,
+001Ak000000A6jO,6/2022,Problem,1,1,0,0,3.88,24.97,0,0,
+001Ak000000ANDC,6/2022,Problem,1,1,0,1,1.42,14.40,0,0,5.00
+001Ak000000ANDC,6/2022,Question,1,1,0,0,3.53,13.40,0,0,
+001Ak000000Afkj,6/2022,Feature Request,1,1,0,0,0.22,2.95,0,0,
+001Ak000000Aq3M,6/2022,Question,0,1,0,0,,16.53,0,0,5.00
+001Ak000000B8at,6/2022,Problem,1,1,0,0,3.23,24.13,0,1,4.00
+001Ak000000BP4h,6/2022,Question,1,1,0,0,2.03,9.78,0,0,5.00
+001Ak000000Bljg,6/2022,Question,1,1,0,0,3.43,10.68,0,0,
+001Ak000000CCW7,6/2022,Problem,1,1,0,0,3.47,18.27,0,0,
+001Ak000000CCW7,6/2022,Question,0,1,0,0,,19.42,0,0,5.00
+001Ak000000CEZq,6/2022,Feature Request,0,1,0,0,3.82,7.53,0,0,
+001Ak000000CbEp,6/2022,Billing,1,1,0,0,2.68,25.62,0,0,3.00
+001Ak000000CbEp,6/2022,Problem,0,1,0,0,10.08,18.83,0,0,
+001Ak000000CbEp,6/2022,Question,0,1,0,0,,8.55,0,0,
+001Ak000000CdIY,6/2022,Problem,1,1,0,0,1.62,5.70,0,0,
+001Ak000000CfMH,6/2022,Problem,1,2,0,0,1.85,19.00,0,0,4.50
+001Ak000000CfMH,6/2022,Question,1,1,0,0,0.70,25.48,0,0,
+001Ak000000DUrQ,6/2022,Question,1,1,0,0,3.87,6.23,0,0,
+001Ak000000EGF7,6/2022,Feature Request,1,1,0,0,5.93,11.15,0,0,
+001Ak000000EGF7,6/2022,Problem,1,1,0,1,3.50,6.47,0,0,4.00
+001Ak000000Ecu6,6/2022,Billing,1,1,0,0,2.92,8.43,0,0,
+001Ak000000Ecu6,6/2022,Problem,0,1,0,0,2.53,24.40,0,0,
+001Ak000000FOHn,6/2022,Question,1,1,0,0,2.30,18.57,0,0,
+001Ak000000G5Y2,6/2022,Billing,1,1,0,0,1.10,24.68,0,0,
+001Ak000000M8U8,6/2022,Question,0,1,0,0,,25.05,0,0,4.00
+001Ak000000MAXr,6/2022,Question,1,1,0,1,7.10,11.48,0,0,
+001Ak000000QWPw,6/2022,Question,1,1,0,0,2.88,10.98,0,0,
+001Ak000000R5RH,6/2022,Problem,1,1,0,0,3.73,15.97,0,0,
+001Ak000000Sa8w,6/2022,Feature Request,1,1,0,0,3.20,38.68,1,1,
+001Ak000000U8y3,6/2022,Question,1,1,0,0,3.32,22.27,0,0,4.00

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2022-07-31.csv

@@ -0,0 +1,39 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000003rQw,7/2022,Problem,1,1,0,1,2.48,4.75,0,0,
+001Ak0000004xPt,7/2022,Problem,1,1,0,0,1.82,17.42,0,0,5.00
+001Ak0000004xPt,7/2022,Question,1,1,0,1,2.13,3.68,0,0,5.00
+001Ak00000067WI,7/2022,Problem,1,1,0,0,2.13,7.88,0,0,
+001Ak0000006Bdk,7/2022,Question,1,1,0,1,0.95,6.25,0,0,
+001Ak0000008Tmp,7/2022,Question,1,1,0,1,2.73,72.48,1,1,
+001Ak0000009FAW,7/2022,Question,1,1,0,0,2.28,3.23,0,0,5.00
+001Ak000000ANDC,7/2022,Question,1,1,0,0,2.25,9.20,0,0,
+001Ak000000B8at,7/2022,Feature Request,1,1,0,0,1.78,3.35,0,0,
+001Ak000000B8at,7/2022,Question,2,2,0,1,1.69,9.47,0,0,
+001Ak000000BhcE,7/2022,Problem,2,0,2,0,8.89,,0,0,
+001Ak000000Bjfx,7/2022,Problem,1,1,0,0,0.25,6.22,0,0,
+001Ak000000Bljg,7/2022,Problem,1,1,0,0,1.95,3.90,0,0,
+001Ak000000CCW7,7/2022,Problem,1,1,0,0,0.48,24.08,0,0,
+001Ak000000CbEp,7/2022,Question,1,1,0,0,0.17,46.53,1,0,3.00
+001Ak000000D44z,7/2022,Problem,1,1,0,0,3.63,14.27,0,0,5.00
+001Ak000000D44z,7/2022,Question,2,1,1,0,0.30,2.05,0,1,3.00
+001Ak000000DYys,7/2022,Question,1,1,0,0,3.05,8.62,0,0,
+001Ak000000E80D,7/2022,Feature Request,1,1,0,0,3.75,4.72,0,0,
+001Ak000000EGF7,7/2022,Question,1,1,0,0,1.27,7.20,0,0,
+001Ak000000G5Y2,7/2022,Billing,0,0,0,0,,,0,0,4.00
+001Ak000000Gv3B,7/2022,Problem,1,1,0,0,3.12,22.38,0,0,
+001Ak000000HU4W,7/2022,Problem,1,1,0,0,3.52,25.83,0,0,5.00
+001Ak000000Lfdy,7/2022,Feature Request,1,1,0,0,0.60,3.55,0,0,5.00
+001Ak000000MZGZ,7/2022,Question,1,1,0,0,3.28,6.77,0,0,
+001Ak000000QWPw,7/2022,Problem,1,1,0,0,3.82,22.60,0,0,
+001Ak000000QWPw,7/2022,Question,0,0,0,0,,,0,0,5.00
+001Ak000000Qv8e,7/2022,Problem,1,1,0,0,2.50,20.62,0,0,5.00
+001Ak000000RNyo,7/2022,Problem,1,1,0,0,2.80,14.27,0,0,
+001Ak000000Sa8w,7/2022,Question,1,0,1,0,1.65,,0,0,
+001Ak000000TBE0,7/2022,Problem,2,2,0,1,1.60,45.88,1,0,
+001Ak000000Te4A,7/2022,Billing,1,1,0,0,3.38,76.82,1,0,
+001Ak000000U6uK,7/2022,Question,1,1,0,1,2.07,11.35,0,0,4.00
+001Ak000000U8y3,7/2022,Problem,1,1,0,0,1.97,23.27,0,0,5.00
+001Ak000000UZkU,7/2022,Problem,1,1,0,0,3.42,10.05,0,0,5.00
+001Ak000000UboD,7/2022,Problem,1,1,0,0,2.73,6.50,0,0,
+001Ak000000Udrw,7/2022,Problem,1,1,0,0,2.12,3.13,0,0,
+001Ak000000YWtr,7/2022,Question,1,1,0,0,2.73,24.75,0,0,3.00

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2022-08-31.csv

@@ -0,0 +1,63 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000003rQw,8/2022,Question,1,1,0,0,0.48,22.08,0,0,
+001Ak00000067WI,8/2022,Billing,1,1,0,0,2.52,20.08,0,0,
+001Ak0000007Y6V,8/2022,Problem,1,1,0,1,0.95,2.47,0,0,5.00
+001Ak0000008qRo,8/2022,Question,1,1,0,0,0.15,8.23,0,0,5.00
+001Ak0000009dtE,8/2022,Feature Request,1,1,0,0,0.17,22.45,0,0,
+001Ak0000009dtE,8/2022,Question,1,1,0,0,2.58,11.40,0,0,4.00
+001Ak0000009wQl,8/2022,Feature Request,1,1,0,0,3.43,8.75,0,0,
+001Ak000000A6jO,8/2022,Question,2,2,0,2,1.17,7.47,0,0,
+001Ak000000Anzd,8/2022,Problem,1,1,0,1,2.88,14.43,0,0,4.00
+001Ak000000Aq3M,8/2022,Feature Request,1,1,0,0,0.62,19.50,0,0,5.00
+001Ak000000Aq3M,8/2022,Problem,2,2,0,0,1.12,25.78,1,1,4.00
+001Ak000000Aq3M,8/2022,Question,2,2,0,0,4.04,18.43,0,0,4.00
+001Ak000000B8at,8/2022,Question,1,1,0,0,4.93,23.20,0,0,
+001Ak000000BP4h,8/2022,Question,1,1,0,0,1.88,11.73,0,0,5.00
+001Ak000000BhcE,8/2022,Feature Request,1,1,0,1,3.47,7.57,0,0,5.00
+001Ak000000BhcE,8/2022,Problem,0,2,0,0,,16.88,0,0,4.00
+001Ak000000BhcE,8/2022,Question,1,1,0,0,2.42,13.82,0,0,
+001Ak000000Bjfx,8/2022,Problem,1,0,1,0,0.42,,0,0,
+001Ak000000Bljg,8/2022,Question,1,1,0,0,2.93,4.03,0,0,4.00
+001Ak000000CbEp,8/2022,Problem,3,3,0,1,1.61,13.37,0,0,4.00
+001Ak000000CdIY,8/2022,Feature Request,1,1,0,0,0.55,12.28,0,0,
+001Ak000000CdIY,8/2022,Problem,1,1,0,0,3.38,10.07,0,0,
+001Ak000000CdIY,8/2022,Question,1,1,0,0,3.38,10.72,0,0,5.00
+001Ak000000D21G,8/2022,Problem,1,1,0,0,2.30,3.73,0,0,5.00
+001Ak000000D44z,8/2022,Problem,3,2,1,1,1.92,11.80,0,0,
+001Ak000000D44z,8/2022,Question,0,1,0,0,,72.00,1,0,
+001Ak000000DWv9,8/2022,Problem,2,2,0,0,0.58,17.36,0,0,4.00
+001Ak000000DYys,8/2022,Question,1,1,0,0,1.85,3.80,0,0,4.00
+001Ak000000E80D,8/2022,Feature Request,1,1,0,0,1.57,18.37,0,0,4.00
+001Ak000000EGF7,8/2022,Question,0,0,0,0,,,0,0,4.00
+001Ak000000Ecu6,8/2022,Problem,1,1,0,1,0.15,5.47,0,0,
+001Ak000000GSD1,8/2022,Feature Request,1,1,0,0,2.05,10.60,0,0,
+001Ak000000Gx6u,8/2022,Question,1,1,0,0,2.83,6.55,0,0,
+001Ak000000LbWW,8/2022,Problem,2,1,1,0,2.83,58.28,1,1,3.00
+001Ak000000M8U8,8/2022,Feature Request,1,1,0,0,1.55,24.07,0,0,
+001Ak000000M8U8,8/2022,Question,1,1,0,0,0.60,18.80,0,0,
+001Ak000000Nb84,8/2022,Question,1,1,0,0,5.18,18.22,0,0,
+001Ak000000QWPw,8/2022,Question,2,2,0,0,2.11,13.83,0,1,3.00
+001Ak000000R5RH,8/2022,Question,1,1,0,0,1.60,14.05,0,0,3.00
+001Ak000000RNyo,8/2022,Problem,1,1,0,0,2.97,19.98,0,0,
+001Ak000000RNyo,8/2022,Question,1,1,0,0,3.07,6.17,0,0,
+001Ak000000RYHR,8/2022,Question,1,1,0,0,2.03,38.43,1,1,
+001Ak000000RaLA,8/2022,Feature Request,1,1,0,0,1.43,5.68,0,0,
+001Ak000000Sa8w,8/2022,Billing,1,0,1,0,3.08,,0,0,
+001Ak000000Sa8w,8/2022,Problem,1,1,0,0,0.72,22.55,0,0,
+001Ak000000Sa8w,8/2022,Question,0,1,0,0,,31.25,1,0,
+001Ak000000ScCf,8/2022,Feature Request,1,1,0,0,0.23,8.40,0,0,
+001Ak000000ScCf,8/2022,Problem,2,2,0,1,3.66,14.20,0,0,5.00
+001Ak000000ScCf,8/2022,Question,1,1,0,1,3.52,4.67,0,0,5.00
+001Ak000000SsgT,8/2022,Billing,1,1,0,0,0.73,4.67,0,0,4.00
+001Ak000000SsgT,8/2022,Problem,1,1,0,0,11.58,25.13,0,0,4.00
+001Ak000000SsgT,8/2022,Question,1,0,1,0,,,0,0,
+001Ak000000TBE0,8/2022,Problem,1,0,1,0,,,0,0,
+001Ak000000Tg7t,8/2022,Problem,1,1,0,0,1.40,16.77,0,0,
+001Ak000000Tg7t,8/2022,Question,1,1,0,0,1.07,4.97,0,0,
+001Ak000000TiBc,8/2022,Question,1,1,0,0,3.10,18.95,0,0,
+001Ak000000U8y3,8/2022,Feature Request,1,1,0,1,2.50,4.12,0,0,
+001Ak000000U8y3,8/2022,Problem,1,1,0,0,1.52,38.73,1,1,
+001Ak000000VCtH,8/2022,Question,1,1,0,1,11.08,14.22,0,0,
+001Ak000000VEx0,8/2022,Problem,1,0,1,0,0.77,,0,0,
+001Ak000000VEx0,8/2022,Question,1,1,0,0,3.88,25.68,0,0,5.00
+001Ak000000VH0j,8/2022,Problem,1,1,0,0,1.73,16.27,0,0,

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2022-09-30.csv

@@ -0,0 +1,66 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000003pND,9/2022,Problem,1,0,1,0,1.18,,0,0,
+001Ak0000004vMA,9/2022,Problem,1,1,0,0,0.72,14.17,0,0,5.00
+001Ak00000067WI,9/2022,Question,1,0,1,0,1.90,,0,0,
+001Ak0000006WF0,9/2022,Problem,1,1,0,1,3.23,9.33,0,0,5.00
+001Ak000000A6jO,9/2022,Problem,1,0,1,0,0.87,,0,0,
+001Ak000000AVS6,9/2022,Question,1,1,0,0,2.53,15.22,0,0,3.00
+001Ak000000B8at,9/2022,Problem,1,1,0,1,2.72,10.47,0,0,5.00
+001Ak000000B8at,9/2022,Question,1,1,0,0,2.37,3.32,0,1,4.00
+001Ak000000BhcE,9/2022,Feature Request,1,0,1,0,0.45,,0,1,
+001Ak000000BhcE,9/2022,Problem,1,1,0,0,3.70,16.33,0,0,
+001Ak000000BhcE,9/2022,Question,1,1,0,0,3.12,12.25,0,0,
+001Ak000000Bjfx,9/2022,Problem,1,2,0,1,3.02,9.08,0,0,
+001Ak000000Bjfx,9/2022,Question,2,2,0,0,2.43,4.94,0,0,
+001Ak000000Bljg,9/2022,Feature Request,1,1,0,0,3.33,10.37,0,0,5.00
+001Ak000000Bljg,9/2022,Question,1,1,0,1,1.37,2.35,0,0,5.00
+001Ak000000CCW7,9/2022,Question,1,1,0,0,3.15,22.83,0,0,4.00
+001Ak000000CbEp,9/2022,Problem,1,1,0,0,0.13,16.60,0,0,4.00
+001Ak000000D44z,9/2022,Problem,0,1,0,0,,18.57,0,0,5.00
+001Ak000000D68i,9/2022,Question,1,1,0,1,3.05,4.92,0,0,3.00
+001Ak000000DUrQ,9/2022,Billing,1,1,0,1,0.72,1.63,0,0,
+001Ak000000DUrQ,9/2022,Problem,1,1,0,1,2.02,9.38,0,0,
+001Ak000000DUrQ,9/2022,Question,1,1,0,0,1.98,5.65,0,0,
+001Ak000000Dxha,9/2022,Problem,1,1,0,1,3.85,12.02,0,0,5.00
+001Ak000000EQXk,9/2022,Question,1,1,0,0,0.35,5.33,0,0,
+001Ak000000Ecu6,9/2022,Billing,1,1,0,0,0.92,15.03,0,0,
+001Ak000000GYOC,9/2022,Problem,1,1,0,0,3.00,11.65,0,0,4.00
+001Ak000000HW8F,9/2022,Question,1,1,0,0,3.25,5.55,0,0,
+001Ak000000L6cd,9/2022,Problem,1,1,0,0,8.53,17.07,0,0,
+001Ak000000LbWW,9/2022,Problem,0,1,0,0,,16.23,0,0,3.00
+001Ak000000MCba,9/2022,Problem,1,1,0,0,1.83,18.65,0,0,
+001Ak000000MCba,9/2022,Question,1,1,0,0,3.65,7.97,0,1,
+001Ak000000NZ4L,9/2022,Problem,1,1,0,0,3.70,4.32,0,0,4.00
+001Ak000000Nb84,9/2022,Problem,1,1,0,0,1.88,3.53,0,0,4.00
+001Ak000000OKS2,9/2022,Problem,2,2,0,0,2.97,11.00,0,0,
+001Ak000000QWPw,9/2022,Question,1,1,0,1,0.63,7.97,0,0,
+001Ak000000Qmtk,9/2022,Question,1,1,0,0,0.18,13.15,0,0,5.00
+001Ak000000R5RH,9/2022,Billing,1,1,0,0,0.40,14.57,0,0,
+001Ak000000R5RH,9/2022,Problem,1,1,0,0,3.50,22.75,0,0,
+001Ak000000R7V0,9/2022,Question,1,1,0,0,2.53,35.57,1,0,
+001Ak000000RNyo,9/2022,Billing,1,1,0,0,0.42,6.08,0,0,
+001Ak000000RNyo,9/2022,Problem,1,1,0,1,2.72,11.87,0,0,
+001Ak000000RNyo,9/2022,Question,1,1,0,0,2.28,20.90,0,0,4.00
+001Ak000000Rssh,9/2022,Billing,1,1,0,0,0.37,14.52,0,0,
+001Ak000000Sa8w,9/2022,Billing,0,1,0,0,,51.43,1,0,
+001Ak000000Sa8w,9/2022,Problem,2,2,0,0,2.07,9.97,0,0,3.50
+001Ak000000Sa8w,9/2022,Question,1,0,1,0,0.85,,0,0,
+001Ak000000ScCf,9/2022,Question,1,1,0,0,0.92,12.40,0,0,4.00
+001Ak000000SsgT,9/2022,Problem,2,1,1,0,0.58,10.02,0,0,
+001Ak000000SsgT,9/2022,Question,2,3,0,1,1.70,15.17,0,0,
+001Ak000000TBE0,9/2022,Problem,0,1,0,0,1.43,17.87,0,0,5.00
+001Ak000000TDHj,9/2022,Feature Request,1,1,0,0,2.85,5.32,0,0,
+001Ak000000TiBc,9/2022,Question,1,1,0,0,0.72,17.62,0,0,
+001Ak000000U6uK,9/2022,Billing,1,1,0,0,0.47,10.82,0,0,3.00
+001Ak000000U6uK,9/2022,Problem,2,2,0,0,2.27,40.20,1,1,3.00
+001Ak000000U8y3,9/2022,Problem,1,1,0,1,2.67,11.37,0,0,5.00
+001Ak000000U8y3,9/2022,Question,1,1,0,0,0.08,9.12,0,0,4.00
+001Ak000000UB1m,9/2022,Question,1,1,0,0,1.77,11.02,0,0,4.00
+001Ak000000UXgl,9/2022,Question,1,1,0,0,2.52,2.87,0,0,4.00
+001Ak000000UboD,9/2022,Problem,1,0,1,0,1.03,,0,0,
+001Ak000000Udrw,9/2022,Billing,1,1,0,0,1.15,4.08,0,0,
+001Ak000000Udrw,9/2022,Problem,1,1,0,0,5.52,24.40,0,0,
+001Ak000000VEx0,9/2022,Problem,0,1,0,0,,67.78,1,0,3.00
+001Ak000000VEx0,9/2022,Question,2,2,0,0,1.88,14.48,0,1,5.00
+001Ak000000Vu9W,9/2022,Billing,1,1,0,0,1.35,23.33,0,0,
+001Ak000000VyGy,9/2022,Problem,1,1,0,0,0.10,26.10,0,0,

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2022-10-31.csv

@@ -0,0 +1,79 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000003pND,10/2022,Problem,0,1,0,0,,25.43,0,0,
+001Ak0000003rQw,10/2022,Problem,1,1,0,0,3.88,9.18,0,0,5.00
+001Ak0000005I19,10/2022,Question,1,1,0,0,2.33,6.25,0,0,
+001Ak00000067WI,10/2022,Question,0,1,0,0,,37.43,1,0,
+001Ak0000007Nns,10/2022,Problem,1,1,0,0,2.30,21.15,0,0,
+001Ak000000830O,10/2022,Question,1,1,0,0,3.45,8.27,0,0,
+001Ak0000008VqY,10/2022,Question,1,1,0,0,3.85,21.68,0,0,
+001Ak0000009VeK,10/2022,Question,1,1,0,0,1.72,9.32,0,0,
+001Ak0000009wQl,10/2022,Question,1,0,1,0,0.83,,0,0,
+001Ak000000A6jO,10/2022,Problem,0,1,0,0,,61.10,1,0,3.00
+001Ak000000AEyI,10/2022,Problem,1,1,0,0,1.55,22.67,0,0,5.00
+001Ak000000Aq3M,10/2022,Feature Request,1,1,0,0,0.18,17.53,0,0,
+001Ak000000Aq3M,10/2022,Question,1,1,0,0,0.32,2.58,0,0,
+001Ak000000BP4h,10/2022,Problem,1,1,0,0,1.77,13.52,0,0,
+001Ak000000BhcE,10/2022,Feature Request,0,1,0,0,,17.83,0,0,4.00
+001Ak000000BhcE,10/2022,Question,1,1,0,0,0.67,2.67,0,0,
+001Ak000000Bjfx,10/2022,Problem,1,1,0,0,0.18,10.52,0,0,
+001Ak000000CbEp,10/2022,Problem,1,1,0,1,3.12,11.97,0,0,5.00
+001Ak000000CdIY,10/2022,Problem,1,1,0,0,1.38,20.38,0,0,
+001Ak000000CdIY,10/2022,Question,1,1,0,0,0.87,67.97,1,0,3.00
+001Ak000000CfMH,10/2022,Feature Request,1,1,0,0,3.25,21.25,0,0,3.00
+001Ak000000CfMH,10/2022,Question,1,1,0,0,3.90,16.05,0,0,4.00
+001Ak000000D44z,10/2022,Problem,1,1,0,0,1.85,5.60,0,0,5.00
+001Ak000000DUrQ,10/2022,Problem,1,1,0,0,3.52,5.75,0,0,4.00
+001Ak000000DUrQ,10/2022,Question,1,1,0,0,0.15,11.15,0,0,
+001Ak000000Dxha,10/2022,Question,1,1,0,0,3.33,7.75,0,0,
+001Ak000000EGF7,10/2022,Billing,1,1,0,0,3.57,13.28,0,1,4.00
+001Ak000000EQXk,10/2022,Problem,1,1,0,0,3.50,11.65,0,0,3.00
+001Ak000000EzZ5,10/2022,Question,1,0,1,0,3.47,,0,0,
+001Ak000000FME4,10/2022,Question,1,1,0,0,1.73,14.57,0,0,
+001Ak000000Fit3,10/2022,Question,1,0,1,0,,,0,0,
+001Ak000000G5Y2,10/2022,Problem,1,1,0,0,2.25,3.02,0,1,
+001Ak000000GWKT,10/2022,Feature Request,1,1,0,0,3.78,5.92,0,0,5.00
+001Ak000000GWKT,10/2022,Problem,1,1,0,0,2.40,16.22,0,0,
+001Ak000000GzAd,10/2022,Problem,1,1,0,1,2.02,9.77,0,0,
+001Ak000000I35r,10/2022,Problem,1,1,0,0,3.25,15.88,0,0,3.00
+001Ak000000IqXH,10/2022,Question,1,1,0,0,3.17,11.00,0,0,
+001Ak000000J2td,10/2022,Question,1,1,0,0,0.28,25.17,0,1,4.00
+001Ak000000MCba,10/2022,Question,1,1,0,0,0.57,7.33,0,0,
+001Ak000000MbKI,10/2022,Question,1,1,0,0,0.53,3.25,0,1,
+001Ak000000MvvY,10/2022,Problem,1,1,0,0,4.32,10.45,0,0,
+001Ak000000NdBn,10/2022,Question,2,2,0,0,0.97,38.93,1,1,
+001Ak000000OIOJ,10/2022,Problem,1,1,0,0,1.50,13.60,0,1,
+001Ak000000P3m0,10/2022,Billing,1,1,0,0,0.15,9.30,0,0,
+001Ak000000QWPw,10/2022,Problem,1,0,1,0,2.27,,0,0,
+001Ak000000Qeeq,10/2022,Problem,1,1,0,0,1.18,18.27,0,0,
+001Ak000000Qv8e,10/2022,Question,1,1,0,0,0.73,9.52,0,0,5.00
+001Ak000000R5RH,10/2022,Billing,1,0,1,0,,,0,0,
+001Ak000000R5RH,10/2022,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000RNyo,10/2022,Problem,1,1,0,0,2.00,24.15,0,0,
+001Ak000000RNyo,10/2022,Question,2,2,0,1,1.37,7.56,0,0,4.00
+001Ak000000RaLA,10/2022,Problem,1,1,0,0,2.77,3.43,0,0,
+001Ak000000Rssh,10/2022,Billing,1,0,1,0,0.52,,0,0,
+001Ak000000Rssh,10/2022,Feature Request,1,1,0,0,1.45,4.23,0,0,4.00
+001Ak000000Rssh,10/2022,Problem,1,1,0,0,1.88,10.73,0,0,
+001Ak000000Sa8w,10/2022,Problem,2,2,0,0,1.26,15.15,0,0,4.00
+001Ak000000Sa8w,10/2022,Question,1,2,0,0,2.02,12.18,0,0,5.00
+001Ak000000SsgT,10/2022,Problem,0,1,0,0,,39.43,1,0,2.00
+001Ak000000SsgT,10/2022,Question,1,1,0,0,3.42,8.25,0,0,4.00
+001Ak000000TBE0,10/2022,Feature Request,1,1,0,0,6.87,22.77,0,0,
+001Ak000000TBE0,10/2022,Problem,1,1,0,0,2.35,72.22,1,0,
+001Ak000000TBE0,10/2022,Question,1,0,1,0,3.22,,0,0,
+001Ak000000TDHj,10/2022,Problem,2,2,0,1,2.72,14.57,0,0,
+001Ak000000Tg7t,10/2022,Billing,1,1,0,0,0.53,8.70,0,0,5.00
+001Ak000000TiBc,10/2022,Billing,1,1,0,1,8.63,12.65,0,0,4.00
+001Ak000000TiBc,10/2022,Problem,1,1,0,0,2.62,7.63,0,0,
+001Ak000000U6uK,10/2022,Billing,1,1,0,0,1.12,25.18,0,0,5.00
+001Ak000000U8y3,10/2022,Question,1,1,0,0,2.42,3.00,0,1,
+001Ak000000UB1m,10/2022,Question,1,1,0,0,1.73,13.05,0,0,
+001Ak000000UboD,10/2022,Problem,2,3,0,0,2.93,14.76,0,0,
+001Ak000000VCtH,10/2022,Question,1,1,0,0,0.42,16.52,0,0,
+001Ak000000VH0j,10/2022,Question,1,1,0,0,1.75,25.72,0,0,
+001Ak000000Vu9W,10/2022,Feature Request,2,2,0,0,5.83,35.06,1,1,4.00
+001Ak000000W4S9,10/2022,Question,2,2,0,1,1.01,29.20,1,0,4.00
+001Ak000000YAEs,10/2022,Problem,1,1,0,0,6.07,12.50,0,0,4.00
+001Ak000000YWtr,10/2022,Feature Request,2,2,0,0,3.65,15.77,0,0,
+001Ak000000YvcZ,10/2022,Problem,1,1,0,0,0.88,14.18,0,0,
+001Ak000000ZKLH,10/2022,Feature Request,1,0,1,0,1.40,,0,0,

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2022-11-30.csv

@@ -0,0 +1,104 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000005I19,11/2022,Problem,1,1,0,0,3.82,7.18,0,0,
+001Ak0000005K4s,11/2022,Problem,1,1,0,0,0.18,22.67,0,0,4.00
+001Ak0000005ina,11/2022,Question,1,1,0,0,1.02,25.12,0,0,5.00
+001Ak0000007Nns,11/2022,Feature Request,1,0,1,0,0.50,,0,0,
+001Ak0000007Y6V,11/2022,Problem,1,0,1,0,,,0,0,
+001Ak0000008Tmp,11/2022,Question,1,1,0,0,0.75,2.37,0,0,4.00
+001Ak0000008VqY,11/2022,Question,1,1,0,1,3.77,4.22,0,0,
+001Ak0000009NPQ,11/2022,Question,1,1,0,1,8.90,14.07,0,0,
+001Ak0000009dtE,11/2022,Feature Request,1,1,0,1,0.72,7.43,0,0,4.00
+001Ak0000009wQl,11/2022,Question,1,2,0,0,3.83,15.41,0,0,3.00
+001Ak000000A6jO,11/2022,Problem,1,1,0,0,3.10,19.55,0,0,
+001Ak000000ANDC,11/2022,Problem,2,2,0,0,2.74,17.12,0,0,3.00
+001Ak000000AVS6,11/2022,Feature Request,1,1,0,0,1.85,55.60,1,1,3.00
+001Ak000000AVS6,11/2022,Question,1,1,0,0,2.28,8.40,0,1,
+001Ak000000Afkj,11/2022,Feature Request,1,1,0,0,1.53,21.90,0,0,
+001Ak000000Afkj,11/2022,Question,1,1,0,0,9.15,12.38,0,0,3.00
+001Ak000000Anzd,11/2022,Feature Request,1,1,0,0,8.67,11.18,0,0,4.00
+001Ak000000Anzd,11/2022,Question,3,3,0,2,2.01,8.45,0,0,
+001Ak000000Aq3M,11/2022,Question,1,1,0,0,3.47,18.08,0,0,
+001Ak000000B8at,11/2022,Problem,1,1,0,0,1.92,60.15,1,0,
+001Ak000000BP4h,11/2022,Question,1,1,0,0,2.85,23.85,0,0,
+001Ak000000Bjfx,11/2022,Question,1,1,0,0,3.23,26.10,0,0,
+001Ak000000CASO,11/2022,Problem,1,0,1,0,0.98,,0,1,
+001Ak000000CASO,11/2022,Question,1,1,0,0,3.42,4.30,0,0,
+001Ak000000CdIY,11/2022,Billing,1,1,0,0,0.18,17.48,0,0,
+001Ak000000CdIY,11/2022,Problem,1,1,0,1,0.15,5.32,0,0,5.00
+001Ak000000CdIY,11/2022,Question,1,1,0,0,1.30,18.02,0,0,
+001Ak000000CfMH,11/2022,Question,1,1,0,1,1.88,4.13,0,0,4.00
+001Ak000000D21G,11/2022,Problem,1,1,0,0,1.33,37.58,1,0,5.00
+001Ak000000D21G,11/2022,Question,1,1,0,0,2.55,48.15,1,0,3.00
+001Ak000000D44z,11/2022,Question,1,1,0,0,1.18,3.57,0,0,4.00
+001Ak000000D68i,11/2022,Problem,1,1,0,0,3.78,9.73,0,0,
+001Ak000000DUrQ,11/2022,Problem,1,1,0,0,3.65,22.43,0,0,4.00
+001Ak000000DUrQ,11/2022,Question,2,2,0,0,1.38,12.19,0,0,5.00
+001Ak000000DWv9,11/2022,Problem,2,1,1,0,2.40,19.35,0,0,5.00
+001Ak000000Dxha,11/2022,Problem,1,1,0,0,1.10,14.95,0,0,
+001Ak000000EGF7,11/2022,Problem,1,1,0,1,0.13,11.98,0,0,
+001Ak000000EGF7,11/2022,Question,1,1,0,0,0.10,23.80,0,0,
+001Ak000000EzZ5,11/2022,Question,0,1,0,0,,15.33,0,0,
+001Ak000000Fit3,11/2022,Question,0,1,0,0,2.68,17.00,0,0,5.00
+001Ak000000GUGk,11/2022,Problem,1,1,0,0,3.88,8.38,0,0,
+001Ak000000IBKl,11/2022,Question,1,1,0,0,3.00,8.17,0,0,
+001Ak000000J2td,11/2022,Question,1,1,0,1,0.35,12.62,0,0,
+001Ak000000JmDb,11/2022,Problem,1,0,1,0,9.15,,0,0,
+001Ak000000KLEw,11/2022,Problem,2,2,0,0,1.08,4.46,0,0,5.00
+001Ak000000L4Yu,11/2022,Question,1,1,0,0,2.23,26.33,0,0,5.00
+001Ak000000L6cd,11/2022,Billing,1,1,0,0,1.23,2.10,0,0,4.00
+001Ak000000LL2i,11/2022,Question,1,1,0,0,2.32,24.42,0,0,4.00
+001Ak000000MCba,11/2022,Question,0,0,0,0,,,0,0,5.00
+001Ak000000MXCq,11/2022,Question,1,1,0,1,11.62,12.52,0,0,
+001Ak000000N030,11/2022,Question,1,1,0,0,2.10,22.85,0,0,
+001Ak000000NX0c,11/2022,Problem,1,1,0,0,1.05,10.40,0,0,
+001Ak000000NdBn,11/2022,Question,0,0,0,0,,,0,0,3.00
+001Ak000000OKS2,11/2022,Question,1,1,0,0,1.88,11.73,0,0,
+001Ak000000PC0u,11/2022,Billing,1,1,0,0,1.68,24.72,0,0,
+001Ak000000QWPw,11/2022,Problem,0,1,0,0,,70.27,1,0,
+001Ak000000QWPw,11/2022,Question,1,1,0,0,3.42,18.83,0,0,
+001Ak000000Qmtk,11/2022,Billing,1,1,0,0,3.33,16.75,0,0,
+001Ak000000Qmtk,11/2022,Problem,1,1,0,1,0.08,1.32,0,0,5.00
+001Ak000000Qv8e,11/2022,Problem,1,1,0,0,2.27,15.90,0,0,
+001Ak000000R5RH,11/2022,Billing,0,1,0,0,10.32,15.77,0,0,5.00
+001Ak000000R5RH,11/2022,Problem,2,2,0,0,0.91,15.69,0,1,5.00
+001Ak000000R7V0,11/2022,Problem,1,1,0,0,0.33,17.73,0,0,5.00
+001Ak000000Rssh,11/2022,Billing,0,1,0,0,,23.43,0,0,4.00
+001Ak000000Rssh,11/2022,Problem,1,1,0,0,0.67,13.57,0,0,
+001Ak000000Rssh,11/2022,Question,1,1,0,0,4.77,24.65,0,1,
+001Ak000000S9MV,11/2022,Problem,1,1,0,0,2.07,74.28,1,0,2.00
+001Ak000000Sa8w,11/2022,Question,2,2,0,0,0.47,15.18,0,0,3.00
+001Ak000000ScCf,11/2022,Problem,1,1,0,0,2.95,14.18,0,0,5.00
+001Ak000000ScCf,11/2022,Question,1,0,1,0,3.02,,0,0,
+001Ak000000SsgT,11/2022,Problem,2,2,0,0,1.81,15.91,0,0,
+001Ak000000TBE0,11/2022,Question,0,1,0,0,,17.58,0,0,5.00
+001Ak000000TFLS,11/2022,Problem,1,1,0,1,1.78,12.75,0,0,
+001Ak000000Te4A,11/2022,Problem,2,2,0,1,3.34,14.27,0,0,3.00
+001Ak000000Te4A,11/2022,Question,1,0,1,0,2.70,,0,0,
+001Ak000000TiBc,11/2022,Feature Request,1,1,0,0,3.18,56.93,1,1,
+001Ak000000TiBc,11/2022,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000TiBc,11/2022,Question,1,1,0,1,0.60,9.30,0,0,
+001Ak000000U6uK,11/2022,Problem,1,1,0,0,2.55,23.42,0,0,
+001Ak000000U8y3,11/2022,Question,1,1,0,0,2.82,9.85,0,0,4.00
+001Ak000000UB1m,11/2022,Problem,2,2,0,1,2.01,40.22,1,0,
+001Ak000000UB1m,11/2022,Question,1,1,0,0,2.87,6.75,0,0,5.00
+001Ak000000UXgl,11/2022,Billing,1,1,0,0,3.05,23.85,0,0,
+001Ak000000UXgl,11/2022,Feature Request,1,1,0,0,1.47,21.18,0,0,
+001Ak000000UXgl,11/2022,Question,1,1,0,0,3.53,18.68,0,0,
+001Ak000000UboD,11/2022,Problem,3,3,0,0,4.12,10.96,0,0,5.00
+001Ak000000UboD,11/2022,Question,1,1,0,1,0.13,10.63,0,0,
+001Ak000000Udrw,11/2022,Problem,1,1,0,0,2.02,17.83,0,0,4.00
+001Ak000000V8lp,11/2022,Problem,1,1,0,0,2.40,13.42,0,0,
+001Ak000000VApY,11/2022,Feature Request,1,1,0,0,3.15,18.55,0,0,4.00
+001Ak000000VEx0,11/2022,Problem,1,1,0,1,1.38,2.72,0,0,5.00
+001Ak000000VEx0,11/2022,Question,1,1,0,0,1.32,5.38,0,0,4.00
+001Ak000000VH0j,11/2022,Feature Request,1,1,0,1,3.17,4.52,0,0,
+001Ak000000VH0j,11/2022,Question,1,1,0,0,3.53,24.78,0,0,
+001Ak000000Vu9W,11/2022,Feature Request,1,1,0,0,3.70,21.13,0,0,
+001Ak000000Vu9W,11/2022,Problem,1,1,0,0,3.13,17.28,0,0,
+001Ak000000VyGy,11/2022,Feature Request,1,1,0,0,3.85,9.67,0,0,4.00
+001Ak000000W4S9,11/2022,Problem,1,1,0,0,3.83,15.33,0,0,
+001Ak000000WrtZ,11/2022,Problem,1,1,0,1,0.47,4.25,0,0,
+001Ak000000WtxI,11/2022,Question,1,1,0,0,1.02,11.72,0,0,
+001Ak000000XOrB,11/2022,Question,1,1,0,1,3.70,6.70,0,0,
+001Ak000000ZIHY,11/2022,Billing,1,1,0,0,1.90,14.98,0,0,5.00
+001Ak000000ZKLH,11/2022,Feature Request,0,1,0,0,,22.17,0,0,3.00

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2022-12-31.csv

@@ -0,0 +1,92 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000004tIR,12/2022,Billing,1,1,0,0,0.78,23.75,0,0,
+001Ak0000005ina,12/2022,Problem,1,1,0,0,1.47,20.95,0,0,
+001Ak0000006cQB,12/2022,Question,1,1,0,0,1.15,15.60,0,0,
+001Ak0000007Nns,12/2022,Feature Request,0,1,0,0,,22.87,0,0,
+001Ak0000007Y6V,12/2022,Problem,0,1,0,0,11.28,17.28,0,0,3.00
+001Ak0000007oaJ,12/2022,Question,1,1,0,0,1.67,16.08,0,0,4.00
+001Ak0000008547,12/2022,Problem,1,1,0,1,2.12,2.98,0,0,
+001Ak0000008Tmp,12/2022,Problem,1,1,0,0,2.03,5.35,0,0,
+001Ak0000009NPQ,12/2022,Question,0,0,0,0,,,0,0,4.00
+001Ak0000009dtE,12/2022,Problem,1,1,0,0,5.03,12.32,0,0,
+001Ak000000A6jO,12/2022,Problem,2,2,0,0,3.04,18.62,1,0,
+001Ak000000A6jO,12/2022,Question,1,1,0,0,2.08,4.32,0,0,
+001Ak000000AEyI,12/2022,Question,1,0,1,0,2.33,,0,0,
+001Ak000000Anzd,12/2022,Problem,2,2,0,0,2.90,37.81,1,1,
+001Ak000000Anzd,12/2022,Question,0,0,0,0,,,0,0,3.00
+001Ak000000Aq3M,12/2022,Problem,1,1,0,0,2.05,21.78,0,0,5.00
+001Ak000000Bljg,12/2022,Problem,1,1,0,0,11.02,15.40,0,0,
+001Ak000000Bljg,12/2022,Question,1,1,0,0,0.85,26.40,0,0,4.00
+001Ak000000CASO,12/2022,Problem,1,2,0,0,3.45,35.29,1,1,
+001Ak000000CASO,12/2022,Question,0,0,0,0,,,0,0,4.00
+001Ak000000CCW7,12/2022,Question,1,1,0,0,3.63,9.20,0,0,
+001Ak000000CEZq,12/2022,Question,2,2,0,0,1.96,9.54,0,0,5.00
+001Ak000000CbEp,12/2022,Problem,1,1,0,0,2.33,19.07,0,0,
+001Ak000000CbEp,12/2022,Question,1,1,0,0,1.57,20.18,0,0,3.00
+001Ak000000CdIY,12/2022,Feature Request,1,1,0,0,3.73,13.40,0,0,4.00
+001Ak000000CdIY,12/2022,Problem,3,1,2,1,1.74,9.00,0,0,
+001Ak000000CdIY,12/2022,Question,2,2,0,2,2.55,11.88,0,0,4.00
+001Ak000000D21G,12/2022,Problem,2,2,0,1,1.25,13.25,0,0,
+001Ak000000D68i,12/2022,Problem,0,0,0,0,,,0,0,3.00
+001Ak000000DUrQ,12/2022,Billing,1,1,0,0,6.53,21.83,0,0,
+001Ak000000DWv9,12/2022,Problem,1,2,0,0,1.08,18.42,0,0,
+001Ak000000DWv9,12/2022,Question,1,1,0,0,3.47,5.22,0,0,
+001Ak000000E80D,12/2022,Problem,1,1,0,1,0.75,79.32,1,0,3.00
+001Ak000000EGF7,12/2022,Problem,1,1,0,0,0.72,13.02,0,0,
+001Ak000000EGF7,12/2022,Question,1,1,0,0,3.25,13.30,0,0,
+001Ak000000EQXk,12/2022,Question,1,1,0,0,0.25,6.25,0,0,
+001Ak000000IBKl,12/2022,Question,0,0,0,0,,,0,0,4.00
+001Ak000000IDOU,12/2022,Problem,1,1,0,0,3.02,17.13,0,0,5.00
+001Ak000000Isb0,12/2022,Problem,1,1,0,0,2.10,7.55,0,0,
+001Ak000000JmDb,12/2022,Problem,0,1,0,0,,25.15,0,0,
+001Ak000000KJBD,12/2022,Problem,1,1,0,1,1.92,9.35,0,0,
+001Ak000000Kbik,12/2022,Problem,1,1,0,0,2.87,18.95,0,0,
+001Ak000000LL2i,12/2022,Question,1,1,0,0,0.47,18.18,0,0,
+001Ak000000LN6R,12/2022,Problem,2,1,1,0,0.82,15.15,0,1,4.00
+001Ak000000M8U8,12/2022,Problem,1,1,0,0,1.17,13.55,0,0,
+001Ak000000MAXr,12/2022,Question,1,1,0,0,0.17,16.13,0,0,5.00
+001Ak000000MvvY,12/2022,Question,1,1,0,1,3.28,43.18,1,1,3.00
+001Ak000000MxzH,12/2022,Problem,1,1,0,1,3.32,11.35,0,0,4.00
+001Ak000000NX0c,12/2022,Problem,1,1,0,0,2.70,16.23,0,0,
+001Ak000000NdBn,12/2022,Problem,2,1,1,0,2.38,19.40,0,0,4.00
+001Ak000000OKS2,12/2022,Question,1,1,0,0,1.37,6.97,0,0,4.00
+001Ak000000OOZU,12/2022,Question,1,1,0,0,2.95,22.57,0,0,
+001Ak000000P3m0,12/2022,Problem,2,2,0,0,4.03,45.82,1,1,4.00
+001Ak000000Q1W3,12/2022,Problem,1,1,0,0,1.57,26.40,0,0,
+001Ak000000QWPw,12/2022,Problem,1,1,0,0,0.32,9.78,0,0,
+001Ak000000QWPw,12/2022,Question,1,1,0,1,3.53,8.38,0,0,5.00
+001Ak000000Qmtk,12/2022,Question,1,1,0,0,0.60,70.15,1,0,
+001Ak000000RaLA,12/2022,Question,1,1,0,0,2.65,15.17,0,0,5.00
+001Ak000000SJf8,12/2022,Problem,2,2,0,0,2.62,17.70,0,0,
+001Ak000000ScCf,12/2022,Problem,2,2,0,0,1.92,16.33,0,0,5.00
+001Ak000000ScCf,12/2022,Question,0,1,0,0,,22.42,0,0,
+001Ak000000SsgT,12/2022,Billing,1,1,0,0,2.40,3.48,0,0,4.00
+001Ak000000TBE0,12/2022,Problem,1,1,0,0,1.62,13.33,0,0,
+001Ak000000TDHj,12/2022,Problem,1,1,0,0,1.67,22.57,0,0,5.00
+001Ak000000TFLS,12/2022,Problem,1,1,0,0,9.92,14.90,0,0,
+001Ak000000Te4A,12/2022,Problem,1,1,0,0,2.23,16.82,0,0,5.00
+001Ak000000Te4A,12/2022,Question,2,3,0,0,1.10,16.69,0,0,4.50
+001Ak000000Tg7t,12/2022,Problem,1,0,1,0,1.15,,0,0,
+001Ak000000U8y3,12/2022,Billing,1,1,0,0,2.12,18.63,0,0,
+001Ak000000UB1m,12/2022,Billing,1,1,0,0,3.88,26.03,0,0,
+001Ak000000UB1m,12/2022,Problem,1,1,0,0,0.45,19.58,0,0,5.00
+001Ak000000UB1m,12/2022,Question,0,0,0,0,,,0,0,3.00
+001Ak000000UXgl,12/2022,Problem,1,1,0,0,1.77,22.58,0,0,5.00
+001Ak000000UXgl,12/2022,Question,2,2,0,0,2.48,8.23,0,0,5.00
+001Ak000000UZkU,12/2022,Billing,1,1,0,0,1.42,2.60,0,0,
+001Ak000000UZkU,12/2022,Problem,1,1,0,0,1.12,9.27,0,0,4.00
+001Ak000000UZkU,12/2022,Question,1,1,0,0,1.28,22.35,0,0,5.00
+001Ak000000Udrw,12/2022,Question,1,1,0,1,0.13,4.92,0,0,
+001Ak000000VCtH,12/2022,Problem,1,1,0,0,3.35,6.73,0,0,
+001Ak000000VEx0,12/2022,Feature Request,1,1,0,1,3.25,10.05,0,0,
+001Ak000000VH0j,12/2022,Feature Request,0,0,0,0,,,0,0,4.00
+001Ak000000W0Kh,12/2022,Problem,1,1,0,0,0.45,17.73,0,0,4.00
+001Ak000000W4S9,12/2022,Question,2,2,0,0,2.72,10.31,0,0,
+001Ak000000WrtZ,12/2022,Problem,1,1,0,0,3.00,3.67,0,0,
+001Ak000000XOrB,12/2022,Problem,2,2,0,0,1.55,15.50,0,0,4.00
+001Ak000000XOrB,12/2022,Question,1,0,1,0,3.50,,0,0,
+001Ak000000XhOi,12/2022,Problem,1,1,0,0,3.45,15.07,0,0,4.00
+001Ak000000YjGD,12/2022,Problem,1,1,0,0,3.28,7.78,0,0,
+001Ak000000ZrIt,12/2022,Question,1,1,0,0,1.83,22.93,0,0,
+001Ak000000aOGV,12/2022,Feature Request,1,1,0,0,2.67,4.30,0,1,
+001Ak000000aOGV,12/2022,Question,1,0,1,0,2.88,,0,0,

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2023-01-31.csv

@@ -0,0 +1,71 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak00000043nI,1/2023,Problem,1,0,1,0,1.88,,0,0,
+001Ak0000005K4s,1/2023,Problem,2,2,0,2,1.04,9.07,0,0,4.00
+001Ak0000007Nns,1/2023,Problem,1,1,0,0,1.48,24.77,0,0,
+001Ak0000007Y6V,1/2023,Problem,1,1,0,1,1.05,2.20,0,0,
+001Ak0000009VeK,1/2023,Feature Request,1,1,0,1,3.32,5.53,0,0,4.00
+001Ak000000AEyI,1/2023,Problem,1,1,0,0,2.68,23.18,0,0,
+001Ak000000AEyI,1/2023,Question,0,1,0,0,,26.22,0,0,
+001Ak000000ANDC,1/2023,Feature Request,1,1,0,0,3.08,7.43,0,0,
+001Ak000000Afkj,1/2023,Problem,1,1,0,0,1.87,13.77,0,0,
+001Ak000000Anzd,1/2023,Problem,1,1,0,1,3.13,4.32,0,0,5.00
+001Ak000000B8at,1/2023,Question,1,1,0,0,2.28,9.05,0,0,
+001Ak000000BhcE,1/2023,Billing,2,2,0,0,0.29,7.56,0,0,5.00
+001Ak000000Bjfx,1/2023,Problem,2,1,1,1,1.61,13.50,0,0,4.00
+001Ak000000Bjfx,1/2023,Question,1,1,0,0,1.22,8.87,0,0,
+001Ak000000Bljg,1/2023,Problem,1,1,0,0,3.75,11.77,0,0,
+001Ak000000CbEp,1/2023,Billing,1,1,0,0,1.50,13.63,0,1,4.00
+001Ak000000CdIY,1/2023,Billing,1,1,0,0,2.97,4.78,0,0,5.00
+001Ak000000CdIY,1/2023,Problem,0,2,0,0,,17.91,0,0,
+001Ak000000D21G,1/2023,Question,1,1,0,0,1.38,7.05,0,0,
+001Ak000000D44z,1/2023,Question,1,1,0,0,3.10,13.97,0,0,
+001Ak000000D68i,1/2023,Problem,1,1,0,0,3.27,14.90,0,0,
+001Ak000000DUrQ,1/2023,Problem,1,1,0,0,1.02,2.42,0,0,
+001Ak000000E80D,1/2023,Problem,1,1,0,1,3.88,10.87,0,0,
+001Ak000000EGF7,1/2023,Feature Request,1,1,0,0,0.67,3.02,0,0,
+001Ak000000EzZ5,1/2023,Question,2,2,0,0,0.94,11.49,0,0,4.00
+001Ak000000FME4,1/2023,Question,1,1,0,0,2.88,11.32,0,0,
+001Ak000000GUGk,1/2023,Problem,1,1,0,0,2.28,72.87,1,0,3.00
+001Ak000000Gv3B,1/2023,Problem,1,1,0,0,2.25,5.45,0,0,
+001Ak000000Gv3B,1/2023,Question,1,1,0,0,10.93,14.58,0,0,
+001Ak000000J2td,1/2023,Problem,1,1,0,0,2.67,6.68,0,0,4.00
+001Ak000000Jdyh,1/2023,Feature Request,1,1,0,0,1.47,22.93,0,0,
+001Ak000000KH7U,1/2023,Problem,1,1,0,0,2.40,22.72,0,1,
+001Ak000000KdmT,1/2023,Billing,1,1,0,1,1.20,11.47,0,0,
+001Ak000000KdmT,1/2023,Problem,1,1,0,0,3.60,9.98,0,0,5.00
+001Ak000000LN6R,1/2023,Problem,0,1,0,0,,36.30,1,0,2.00
+001Ak000000Lhhh,1/2023,Question,1,0,1,0,1.45,,0,1,
+001Ak000000M8U8,1/2023,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000MxzH,1/2023,Feature Request,1,1,0,0,0.22,25.62,0,0,4.00
+001Ak000000NdBn,1/2023,Problem,0,1,0,0,,16.67,0,0,5.00
+001Ak000000OOZU,1/2023,Problem,1,1,0,0,2.22,24.48,0,0,4.00
+001Ak000000OQdD,1/2023,Problem,1,1,0,0,2.88,15.43,0,0,
+001Ak000000Qmtk,1/2023,Problem,1,1,0,0,0.80,2.32,0,0,
+001Ak000000RNyo,1/2023,Feature Request,2,2,0,0,2.58,6.46,0,0,5.00
+001Ak000000RYHR,1/2023,Feature Request,1,1,0,0,0.68,20.90,0,0,
+001Ak000000RYHR,1/2023,Question,1,1,0,0,1.63,54.05,1,0,
+001Ak000000RaLA,1/2023,Billing,1,0,1,0,0.12,,0,0,
+001Ak000000Rqoy,1/2023,Question,1,1,0,0,2.37,11.77,0,0,3.00
+001Ak000000Rssh,1/2023,Billing,1,1,0,0,1.25,17.77,0,0,
+001Ak000000Rssh,1/2023,Problem,1,0,1,0,0.33,,0,1,
+001Ak000000Sa8w,1/2023,Problem,1,1,0,0,1.38,16.33,0,0,4.00
+001Ak000000ScCf,1/2023,Problem,1,1,0,0,1.20,17.57,0,0,5.00
+001Ak000000SsgT,1/2023,Question,2,2,0,0,1.55,9.99,0,0,
+001Ak000000Tg7t,1/2023,Feature Request,1,1,0,0,0.83,23.40,0,0,4.00
+001Ak000000Tg7t,1/2023,Problem,1,2,0,0,10.08,26.37,1,0,4.00
+001Ak000000TiBc,1/2023,Problem,1,1,0,0,0.90,16.93,0,0,5.00
+001Ak000000U6uK,1/2023,Problem,1,1,0,0,0.82,9.63,0,0,
+001Ak000000U6uK,1/2023,Question,1,1,0,0,2.80,16.47,0,0,4.00
+001Ak000000U8y3,1/2023,Problem,1,1,0,0,2.52,26.37,0,0,5.00
+001Ak000000UXgl,1/2023,Problem,1,1,0,0,1.27,2.83,0,0,
+001Ak000000UXgl,1/2023,Question,1,1,0,0,0.42,2.32,0,0,5.00
+001Ak000000UZkU,1/2023,Billing,0,0,0,0,,,0,0,4.00
+001Ak000000VyGy,1/2023,Problem,1,1,0,0,7.63,30.75,1,0,
+001Ak000000Wnm7,1/2023,Problem,1,1,0,0,0.80,14.27,0,0,
+001Ak000000WrtZ,1/2023,Problem,1,1,0,0,3.37,7.75,0,0,3.00
+001Ak000000WtxI,1/2023,Problem,1,1,0,0,0.30,13.22,0,0,5.00
+001Ak000000XOrB,1/2023,Feature Request,1,1,0,0,2.95,3.22,0,0,
+001Ak000000XOrB,1/2023,Question,0,1,0,0,,11.38,0,0,5.00
+001Ak000000XQuu,1/2023,Question,1,1,0,0,1.20,10.83,0,0,
+001Ak000000YtYq,1/2023,Problem,1,1,0,0,3.23,9.65,0,0,
+001Ak000000aOGV,1/2023,Question,0,1,0,0,,20.25,0,0,

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2023-02-28.csv

@@ -0,0 +1,92 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak00000043nI,2/2023,Problem,0,1,0,0,,19.92,0,0,
+001Ak0000004esM,2/2023,Problem,1,1,0,0,3.27,8.08,0,0,
+001Ak00000065SZ,2/2023,Question,1,1,0,0,2.22,10.23,0,0,
+001Ak0000007Nns,2/2023,Problem,1,1,0,0,2.72,55.07,1,0,3.00
+001Ak0000008547,2/2023,Problem,2,2,0,0,2.52,12.95,0,0,
+001Ak0000008sVX,2/2023,Question,1,1,0,0,0.55,24.58,0,0,4.00
+001Ak0000009dtE,2/2023,Billing,1,0,1,0,0.25,,0,0,
+001Ak0000009dtE,2/2023,Problem,1,1,0,1,3.13,11.72,0,0,
+001Ak000000ANDC,2/2023,Feature Request,1,1,0,0,10.50,11.07,0,1,
+001Ak000000AVS6,2/2023,Feature Request,1,0,1,1,,,0,0,
+001Ak000000Anzd,2/2023,Problem,2,2,0,1,1.83,5.67,0,0,3.50
+001Ak000000BP4h,2/2023,Problem,1,1,0,1,1.53,9.57,0,0,
+001Ak000000Bjfx,2/2023,Problem,1,2,0,0,11.12,16.80,0,0,3.00
+001Ak000000Bjfx,2/2023,Question,1,1,0,0,2.77,6.87,0,0,3.00
+001Ak000000Bljg,2/2023,Feature Request,1,1,0,0,0.25,3.70,0,0,3.00
+001Ak000000CASO,2/2023,Question,1,1,0,0,1.67,21.58,0,0,4.00
+001Ak000000CEZq,2/2023,Question,2,2,0,0,1.35,18.27,0,0,
+001Ak000000CbEp,2/2023,Question,1,1,0,1,2.42,4.43,0,0,
+001Ak000000CdIY,2/2023,Question,1,1,0,0,0.17,16.75,0,0,
+001Ak000000CfMH,2/2023,Problem,1,1,0,0,3.10,15.02,0,0,4.00
+001Ak000000D21G,2/2023,Billing,1,0,1,0,0.53,,0,1,
+001Ak000000D21G,2/2023,Problem,1,0,1,0,3.85,,0,0,
+001Ak000000D21G,2/2023,Question,1,1,0,1,3.17,6.77,0,0,
+001Ak000000D44z,2/2023,Feature Request,1,1,0,0,2.50,3.62,0,0,
+001Ak000000DWv9,2/2023,Problem,1,1,0,0,2.43,15.62,0,1,
+001Ak000000E80D,2/2023,Feature Request,1,1,0,0,3.27,4.18,0,0,
+001Ak000000EGF7,2/2023,Feature Request,0,0,0,0,,,0,0,3.00
+001Ak000000FME4,2/2023,Question,1,1,0,1,0.93,8.35,0,0,5.00
+001Ak000000Fkwm,2/2023,Feature Request,1,1,0,0,0.63,51.25,1,1,
+001Ak000000Fkwm,2/2023,Question,1,1,0,1,1.70,2.83,0,0,
+001Ak000000Gv3B,2/2023,Problem,1,1,0,0,1.62,25.72,0,0,
+001Ak000000Gv3B,2/2023,Question,1,1,0,1,0.98,10.98,0,0,
+001Ak000000Gx6u,2/2023,Problem,1,1,0,0,0.10,8.27,0,1,
+001Ak000000HW8F,2/2023,Question,1,1,0,0,2.18,20.30,0,0,
+001Ak000000IymB,2/2023,Feature Request,1,1,0,0,2.48,8.75,0,0,5.00
+001Ak000000J0pu,2/2023,Question,1,1,0,0,2.88,16.80,0,0,3.00
+001Ak000000Jdyh,2/2023,Feature Request,1,1,0,0,1.98,10.78,0,0,
+001Ak000000L4Yu,2/2023,Problem,1,1,0,1,0.63,10.53,0,0,
+001Ak000000LbWW,2/2023,Feature Request,1,1,0,0,0.62,7.83,0,0,5.00
+001Ak000000LbWW,2/2023,Problem,1,1,0,0,1.65,8.07,0,0,3.00
+001Ak000000Lhhh,2/2023,Question,0,1,0,0,,19.45,0,0,
+001Ak000000MXCq,2/2023,Question,1,1,0,0,1.80,9.48,0,0,
+001Ak000000MvvY,2/2023,Billing,1,1,0,0,3.07,40.90,1,0,5.00
+001Ak000000MxzH,2/2023,Problem,1,1,0,1,3.35,14.23,0,0,
+001Ak000000OKS2,2/2023,Feature Request,1,1,0,0,0.15,22.73,0,0,
+001Ak000000P3m0,2/2023,Billing,1,1,0,0,2.70,19.88,0,0,
+001Ak000000Pl2F,2/2023,Question,1,1,0,0,10.33,24.30,0,0,
+001Ak000000Q1W3,2/2023,Problem,1,0,1,0,1.63,,0,0,
+001Ak000000Qeeq,2/2023,Billing,1,1,0,0,3.72,18.93,0,0,
+001Ak000000Qmtk,2/2023,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000R5RH,2/2023,Feature Request,1,1,0,1,1.78,4.62,0,0,
+001Ak000000R5RH,2/2023,Question,1,1,0,0,3.35,16.33,0,0,
+001Ak000000RNyo,2/2023,Feature Request,1,1,0,1,10.73,11.98,0,0,5.00
+001Ak000000RNyo,2/2023,Problem,1,0,1,1,0.93,,0,1,
+001Ak000000RaLA,2/2023,Billing,0,1,0,0,,23.40,0,0,
+001Ak000000Rssh,2/2023,Problem,0,1,0,0,,75.73,1,0,
+001Ak000000SJf8,2/2023,Problem,1,1,0,1,3.82,10.92,0,0,
+001Ak000000ScCf,2/2023,Question,1,1,0,0,0.98,24.32,0,0,
+001Ak000000SsgT,2/2023,Billing,1,1,0,0,3.82,22.18,0,0,5.00
+001Ak000000TBE0,2/2023,Feature Request,2,1,1,1,2.02,6.43,0,0,
+001Ak000000TDHj,2/2023,Billing,1,1,0,0,1.47,12.18,0,0,
+001Ak000000Te4A,2/2023,Problem,1,1,0,0,1.27,9.98,0,0,
+001Ak000000Tg7t,2/2023,Question,1,1,0,0,3.58,24.93,0,0,5.00
+001Ak000000TiBc,2/2023,Feature Request,1,1,0,1,0.97,10.40,0,0,
+001Ak000000TiBc,2/2023,Question,1,1,0,0,3.33,23.30,0,0,
+001Ak000000U6uK,2/2023,Question,1,1,0,0,3.78,8.12,0,0,4.00
+001Ak000000UB1m,2/2023,Feature Request,2,2,0,0,3.39,15.18,0,0,
+001Ak000000UB1m,2/2023,Question,1,1,0,0,3.60,21.85,0,0,4.00
+001Ak000000UXgl,2/2023,Question,1,1,0,0,2.50,10.63,0,0,4.00
+001Ak000000UboD,2/2023,Problem,1,0,1,0,1.63,,0,0,
+001Ak000000Udrw,2/2023,Question,1,1,0,0,3.68,5.23,0,0,4.00
+001Ak000000V8lp,2/2023,Question,1,1,0,0,2.70,9.08,0,1,5.00
+001Ak000000VCtH,2/2023,Problem,1,1,0,0,2.58,15.25,0,0,
+001Ak000000VwDF,2/2023,Question,1,1,0,0,3.58,17.45,0,0,
+001Ak000000VyGy,2/2023,Question,1,1,0,0,2.68,16.68,0,0,
+001Ak000000W2OQ,2/2023,Billing,1,1,0,0,0.15,24.78,0,0,
+001Ak000000W4S9,2/2023,Problem,1,1,0,0,3.08,6.78,0,0,5.00
+001Ak000000Wnm7,2/2023,Question,1,1,0,0,2.50,23.03,0,0,
+001Ak000000WrtZ,2/2023,Feature Request,1,1,0,0,2.20,19.65,0,0,
+001Ak000000XOrB,2/2023,Problem,1,1,0,1,2.12,4.50,0,0,
+001Ak000000XOrB,2/2023,Question,1,1,0,0,2.95,22.05,0,0,
+001Ak000000XQuu,2/2023,Feature Request,1,1,0,0,3.20,17.73,0,0,
+001Ak000000XQuu,2/2023,Problem,1,0,1,0,11.35,,0,0,
+001Ak000000XhOi,2/2023,Question,1,1,0,1,3.37,10.80,0,0,
+001Ak000000YMbE,2/2023,Problem,1,1,0,1,1.48,13.25,0,0,4.00
+001Ak000000YjGD,2/2023,Problem,1,0,1,0,0.30,,0,0,
+001Ak000000YvcZ,2/2023,Question,1,1,0,0,1.53,7.38,0,0,4.00
+001Ak000000p4pJ,2/2023,Problem,1,1,0,0,2.00,2.72,0,0,5.00
+001Ak000000p6t2,2/2023,Problem,1,1,0,0,0.20,14.63,0,0,5.00
+001Ak000000p6t2,2/2023,Question,1,1,0,0,1.78,20.87,0,0,5.00
+001Ak000000p8wl,2/2023,Problem,1,1,0,0,2.67,18.28,0,1,

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2023-03-31.csv

@@ -0,0 +1,76 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000005I19,3/2023,Problem,1,1,0,1,1.42,13.80,0,0,4.00
+001Ak0000006cQB,3/2023,Problem,1,1,0,0,3.25,20.53,0,0,
+001Ak0000007FYy,3/2023,Problem,1,1,0,0,1.83,3.50,0,0,
+001Ak0000007FYy,3/2023,Question,1,1,0,1,1.82,10.33,0,0,5.00
+001Ak0000007mWa,3/2023,Question,1,1,0,0,2.62,15.80,0,0,4.00
+001Ak0000008VqY,3/2023,Problem,1,1,0,0,0.57,1.28,0,0,
+001Ak0000009dtE,3/2023,Billing,0,1,0,0,,63.18,1,0,
+001Ak0000009dtE,3/2023,Problem,1,1,0,1,0.83,8.65,0,0,3.00
+001Ak000000AEyI,3/2023,Billing,1,1,0,0,0.58,9.95,0,0,
+001Ak000000ANDC,3/2023,Question,1,1,0,0,0.17,9.57,0,0,
+001Ak000000AVS6,3/2023,Feature Request,0,1,0,0,3.38,8.62,0,0,
+001Ak000000Afkj,3/2023,Problem,1,1,0,0,9.80,11.45,0,0,4.00
+001Ak000000Aq3M,3/2023,Problem,2,2,0,0,1.69,17.98,0,0,
+001Ak000000B8at,3/2023,Question,2,2,0,0,3.62,49.18,1,0,3.50
+001Ak000000BhcE,3/2023,Problem,1,1,0,0,1.97,9.12,0,0,
+001Ak000000Bjfx,3/2023,Problem,1,1,0,0,1.57,7.97,0,0,
+001Ak000000Bjfx,3/2023,Question,1,1,0,0,2.82,8.60,0,0,
+001Ak000000Bljg,3/2023,Question,1,1,0,0,1.50,7.32,0,0,
+001Ak000000CASO,3/2023,Problem,2,2,0,0,5.82,49.62,1,1,
+001Ak000000CEZq,3/2023,Question,1,1,0,0,0.32,6.28,0,0,
+001Ak000000D21G,3/2023,Billing,0,1,0,0,,60.20,1,0,2.00
+001Ak000000D21G,3/2023,Problem,1,2,0,0,2.52,14.70,0,0,4.00
+001Ak000000D21G,3/2023,Question,1,1,0,0,2.77,16.18,0,1,5.00
+001Ak000000D44z,3/2023,Problem,1,1,0,0,8.00,19.02,0,0,
+001Ak000000EGF7,3/2023,Question,1,1,0,0,0.52,24.15,0,0,
+001Ak000000GzAd,3/2023,Problem,1,0,1,1,2.33,,0,0,
+001Ak000000GzAd,3/2023,Question,1,1,0,0,2.60,16.60,0,0,
+001Ak000000H1EM,3/2023,Question,1,0,1,0,1.80,,0,0,
+001Ak000000I7DJ,3/2023,Billing,2,2,0,0,1.75,15.94,0,0,
+001Ak000000IFSD,3/2023,Problem,1,1,0,0,1.12,2.42,0,0,5.00
+001Ak000000Kbik,3/2023,Problem,1,1,0,0,3.33,43.55,1,0,2.00
+001Ak000000OKS2,3/2023,Problem,1,1,0,0,0.80,46.40,1,0,
+001Ak000000OOZU,3/2023,Problem,2,2,0,0,3.50,12.53,0,0,2.00
+001Ak000000Q1W3,3/2023,Problem,0,1,0,0,,22.97,0,0,5.00
+001Ak000000QHzr,3/2023,Problem,1,1,0,1,2.67,9.62,0,0,5.00
+001Ak000000Qmtk,3/2023,Feature Request,1,1,0,0,0.35,2.00,0,0,
+001Ak000000RNyo,3/2023,Problem,0,1,0,0,,11.98,0,0,
+001Ak000000Rqoy,3/2023,Question,1,1,0,0,2.20,8.70,0,0,5.00
+001Ak000000SJf8,3/2023,Billing,1,1,0,0,2.43,24.40,0,0,4.00
+001Ak000000ScCf,3/2023,Question,1,1,0,0,0.18,19.10,0,1,
+001Ak000000TBE0,3/2023,Feature Request,0,1,0,0,,17.87,0,0,
+001Ak000000TFLS,3/2023,Feature Request,1,1,0,0,1.27,21.48,0,0,
+001Ak000000Te4A,3/2023,Problem,1,1,0,0,2.50,6.85,0,1,5.00
+001Ak000000Tg7t,3/2023,Question,2,2,0,0,2.37,17.08,0,1,
+001Ak000000U8y3,3/2023,Feature Request,2,1,1,0,2.47,32.15,1,1,
+001Ak000000UXgl,3/2023,Problem,1,1,0,0,2.05,12.90,0,0,
+001Ak000000UXgl,3/2023,Question,1,1,0,0,2.78,17.62,0,0,3.00
+001Ak000000UboD,3/2023,Problem,0,1,0,0,,25.87,0,0,4.00
+001Ak000000V8lp,3/2023,Question,1,1,0,0,1.62,19.13,0,0,4.00
+001Ak000000VCtH,3/2023,Question,1,1,0,0,1.85,49.27,1,1,4.00
+001Ak000000VEx0,3/2023,Question,1,1,0,0,0.55,13.80,0,0,
+001Ak000000Vu9W,3/2023,Problem,1,1,0,0,1.43,12.33,0,0,
+001Ak000000VyGy,3/2023,Problem,1,1,0,0,1.13,4.20,0,0,3.00
+001Ak000000VyGy,3/2023,Question,1,0,1,0,,,0,1,
+001Ak000000W2OQ,3/2023,Problem,1,1,0,0,0.28,11.18,0,0,5.00
+001Ak000000W4S9,3/2023,Billing,1,1,0,0,0.15,15.10,0,0,
+001Ak000000Wnm7,3/2023,Problem,1,0,1,0,,,0,0,
+001Ak000000Wppq,3/2023,Problem,1,1,0,0,1.43,23.05,0,0,
+001Ak000000WtxI,3/2023,Feature Request,1,1,0,0,1.80,66.73,1,0,
+001Ak000000WtxI,3/2023,Problem,1,0,1,0,1.03,,0,0,
+001Ak000000WtxI,3/2023,Question,1,1,0,0,1.27,6.00,0,0,
+001Ak000000XOrB,3/2023,Question,1,1,0,0,0.53,11.98,0,0,
+001Ak000000XQuu,3/2023,Problem,0,1,0,0,,29.85,1,0,2.00
+001Ak000000XjSR,3/2023,Question,1,0,1,0,,,0,0,
+001Ak000000YjGD,3/2023,Problem,1,2,0,0,1.33,17.73,0,0,4.00
+001Ak000000YtYq,3/2023,Problem,1,1,0,0,0.13,9.13,0,0,
+001Ak000000ZKLH,3/2023,Feature Request,1,0,1,1,2.22,,0,0,
+001Ak000000ZewX,3/2023,Feature Request,1,1,0,0,2.07,20.33,0,0,5.00
+001Ak000000ZtMc,3/2023,Billing,1,1,0,0,0.68,21.67,0,0,
+001Ak000000ap2w,3/2023,Problem,1,1,0,0,2.90,13.28,0,0,
+001Ak000000b7aT,3/2023,Problem,1,1,0,0,3.07,22.08,0,0,
+001Ak000000mgV3,3/2023,Feature Request,1,1,0,0,1.78,17.08,0,0,3.00
+001Ak000000p6t2,3/2023,Question,1,1,0,0,0.33,4.42,0,0,4.00
+001Ak000000p8wl,3/2023,Question,1,1,0,0,0.55,80.82,1,0,
+001Ak000000pXfT,3/2023,Billing,1,0,1,0,0.75,,0,1,

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2023-04-30.csv

@@ -0,0 +1,76 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000004vMA,4/2023,Problem,1,1,0,0,0.12,4.85,0,0,
+001Ak0000004vMA,4/2023,Question,1,0,1,0,0.23,,0,0,
+001Ak0000005FxQ,4/2023,Feature Request,1,1,0,1,2.23,14.10,0,1,
+001Ak0000005I19,4/2023,Feature Request,1,0,1,0,5.42,,0,0,
+001Ak0000006cQB,4/2023,Problem,1,1,0,0,3.22,6.30,0,0,4.00
+001Ak0000008547,4/2023,Problem,1,1,0,0,0.33,21.07,0,0,
+001Ak000000877q,4/2023,Problem,1,1,0,0,2.63,25.78,0,0,5.00
+001Ak0000008Tmp,4/2023,Feature Request,1,1,0,1,3.70,8.27,0,0,
+001Ak0000008Tmp,4/2023,Question,1,1,0,0,3.20,7.00,0,0,4.00
+001Ak0000009wQl,4/2023,Question,1,1,0,0,9.65,19.72,0,0,3.00
+001Ak000000ANDC,4/2023,Problem,1,1,0,0,0.25,19.22,0,0,
+001Ak000000Anzd,4/2023,Question,1,1,0,0,1.88,6.83,0,0,5.00
+001Ak000000BP4h,4/2023,Question,1,1,0,0,0.80,20.53,0,0,
+001Ak000000BhcE,4/2023,Question,1,1,0,0,1.02,22.77,0,0,
+001Ak000000Bjfx,4/2023,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000Bljg,4/2023,Billing,1,1,0,0,3.22,13.80,0,0,4.00
+001Ak000000D21G,4/2023,Problem,1,1,0,0,1.03,10.25,0,0,5.00
+001Ak000000D44z,4/2023,Billing,1,1,0,0,3.47,9.13,0,0,5.00
+001Ak000000D44z,4/2023,Question,1,1,0,1,1.32,3.83,0,0,
+001Ak000000D68i,4/2023,Question,1,1,0,0,2.53,14.45,0,0,4.00
+001Ak000000DUrQ,4/2023,Problem,1,1,0,0,3.17,16.43,0,0,4.00
+001Ak000000E80D,4/2023,Problem,1,1,0,1,0.72,3.23,0,0,5.00
+001Ak000000GzAd,4/2023,Problem,0,1,0,0,,70.87,1,0,
+001Ak000000GzAd,4/2023,Question,1,1,0,0,0.38,19.48,0,0,
+001Ak000000H1EM,4/2023,Question,0,1,0,0,,13.23,0,0,5.00
+001Ak000000HU4W,4/2023,Question,1,1,0,0,1.45,8.42,0,0,
+001Ak000000I35r,4/2023,Billing,1,1,0,0,2.35,23.90,0,1,3.00
+001Ak000000LbWW,4/2023,Problem,1,1,0,0,3.45,12.32,0,0,4.00
+001Ak000000MXCq,4/2023,Question,1,1,0,0,0.95,22.80,0,0,4.00
+001Ak000000MvvY,4/2023,Problem,1,1,0,0,7.83,18.90,0,0,
+001Ak000000Nb84,4/2023,Question,1,1,0,0,3.52,23.28,0,0,
+001Ak000000P3m0,4/2023,Problem,1,1,0,0,0.12,2.22,0,0,
+001Ak000000PC0u,4/2023,Question,1,1,0,0,1.68,19.73,0,0,
+001Ak000000PiyW,4/2023,Question,1,1,0,0,1.93,11.55,0,0,3.00
+001Ak000000Pl2F,4/2023,Billing,1,1,0,0,1.42,57.12,1,0,
+001Ak000000Q1W3,4/2023,Problem,1,1,0,0,1.82,14.93,0,0,
+001Ak000000QFw8,4/2023,Problem,1,1,0,0,1.47,20.80,0,0,
+001Ak000000QHzr,4/2023,Question,1,1,0,1,6.03,7.13,0,0,4.00
+001Ak000000QWPw,4/2023,Problem,1,1,0,0,1.70,7.72,0,0,4.00
+001Ak000000R7V0,4/2023,Billing,1,1,0,0,3.08,5.82,0,1,
+001Ak000000RNyo,4/2023,Feature Request,1,1,0,0,3.82,25.00,0,0,4.00
+001Ak000000S9MV,4/2023,Problem,1,1,0,1,2.30,3.03,0,0,
+001Ak000000ScCf,4/2023,Problem,1,1,0,0,2.78,22.65,0,0,4.00
+001Ak000000TBE0,4/2023,Problem,1,1,0,0,1.30,2.60,0,0,4.00
+001Ak000000TBE0,4/2023,Question,2,2,0,0,0.98,13.18,0,0,4.00
+001Ak000000TDHj,4/2023,Question,1,1,0,0,0.52,5.23,0,1,
+001Ak000000Tg7t,4/2023,Question,1,1,0,0,3.70,16.68,0,0,
+001Ak000000TiBc,4/2023,Question,1,0,1,0,1.32,,0,0,
+001Ak000000U6uK,4/2023,Feature Request,2,2,0,0,1.24,20.82,0,0,
+001Ak000000U6uK,4/2023,Problem,1,1,0,0,0.95,23.38,0,0,
+001Ak000000U6uK,4/2023,Question,1,1,0,0,3.67,29.08,1,0,
+001Ak000000U8y3,4/2023,Feature Request,0,1,0,0,3.88,16.22,0,0,4.00
+001Ak000000UXgl,4/2023,Question,1,1,0,0,10.75,22.45,0,0,4.00
+001Ak000000VH0j,4/2023,Problem,1,1,0,0,0.20,2.05,0,0,
+001Ak000000Vu9W,4/2023,Problem,1,1,0,0,1.18,9.90,0,0,
+001Ak000000VyGy,4/2023,Question,0,1,0,0,3.58,18.33,0,0,
+001Ak000000Wnm7,4/2023,Problem,1,2,0,0,0.43,17.41,0,0,4.00
+001Ak000000WtxI,4/2023,Problem,0,1,0,0,,72.15,1,0,
+001Ak000000XQuu,4/2023,Problem,1,0,1,0,2.73,,0,0,
+001Ak000000XQuu,4/2023,Question,1,1,0,0,1.13,3.00,0,0,
+001Ak000000XjSR,4/2023,Feature Request,1,1,0,0,2.18,66.07,1,1,3.00
+001Ak000000XjSR,4/2023,Question,0,1,0,0,1.02,10.82,0,0,
+001Ak000000YtYq,4/2023,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000ZKLH,4/2023,Feature Request,0,1,0,0,,10.97,0,0,4.00
+001Ak000000ZKLH,4/2023,Problem,1,0,1,0,0.10,,0,0,
+001Ak000000ZrIt,4/2023,Problem,1,1,0,0,3.12,5.93,0,1,5.00
+001Ak000000ap2w,4/2023,Problem,1,1,0,0,2.17,16.47,0,0,4.00
+001Ak000000ar6f,4/2023,Question,1,1,0,0,1.53,24.72,0,0,
+001Ak000000bBhv,4/2023,Billing,1,1,0,0,1.93,22.88,0,0,
+001Ak000000bBhv,4/2023,Feature Request,1,1,0,0,1.17,25.10,0,0,4.00
+001Ak000000bUFS,4/2023,Feature Request,1,1,0,0,0.40,6.13,0,0,2.00
+001Ak000000gTGK,4/2023,Question,1,1,0,0,0.33,1.23,0,0,
+001Ak000000hAWZ,4/2023,Feature Request,1,1,0,0,0.68,2.33,0,0,5.00
+001Ak000000pXfT,4/2023,Billing,0,1,0,0,,16.33,0,0,
+001Ak000000psGj,4/2023,Question,2,2,0,0,1.77,16.23,0,0,5.00

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2023-05-31.csv

@@ -0,0 +1,86 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000004vMA,5/2023,Question,0,1,0,0,,23.35,0,0,
+001Ak0000005Dth,5/2023,Question,1,1,0,0,1.98,11.05,0,0,
+001Ak0000005I19,5/2023,Feature Request,0,1,0,0,,36.75,1,0,
+001Ak0000005krJ,5/2023,Problem,1,1,0,0,9.47,23.32,0,0,3.00
+001Ak0000008547,5/2023,Problem,1,1,0,0,1.80,6.10,0,0,
+001Ak0000008Tmp,5/2023,Question,1,1,0,0,5.03,7.33,0,0,
+001Ak0000009dtE,5/2023,Problem,1,1,0,0,0.85,5.68,0,1,
+001Ak0000009wQl,5/2023,Feature Request,1,1,0,0,0.33,21.85,0,0,3.00
+001Ak000000Afkj,5/2023,Question,1,1,0,1,5.50,12.15,0,0,5.00
+001Ak000000B8at,5/2023,Billing,1,1,0,0,9.70,72.32,1,0,
+001Ak000000BP4h,5/2023,Problem,1,1,0,0,1.17,22.57,0,0,
+001Ak000000CASO,5/2023,Question,1,1,0,0,3.83,34.73,1,0,5.00
+001Ak000000CCW7,5/2023,Feature Request,1,1,0,0,3.20,24.45,0,0,3.00
+001Ak000000CEZq,5/2023,Problem,1,1,0,0,1.57,14.63,0,0,
+001Ak000000D44z,5/2023,Billing,1,1,0,1,1.85,9.07,0,0,
+001Ak000000DWv9,5/2023,Feature Request,1,1,0,0,3.10,17.00,0,0,5.00
+001Ak000000DWv9,5/2023,Problem,2,2,0,2,0.69,4.72,0,0,4.00
+001Ak000000Dxha,5/2023,Billing,1,0,1,0,0.53,,0,0,
+001Ak000000E80D,5/2023,Problem,1,1,0,1,10.55,40.55,1,0,3.00
+001Ak000000EGF7,5/2023,Question,1,1,0,0,3.63,25.80,0,1,
+001Ak000000Gv3B,5/2023,Problem,1,1,0,0,3.65,7.42,0,0,
+001Ak000000Gx6u,5/2023,Feature Request,1,1,0,0,3.40,15.07,0,0,
+001Ak000000I35r,5/2023,Question,1,1,0,0,3.83,19.65,0,0,
+001Ak000000IDOU,5/2023,Problem,1,1,0,0,1.02,32.50,1,0,3.00
+001Ak000000IqXH,5/2023,Feature Request,1,1,0,0,3.73,18.37,0,0,5.00
+001Ak000000Isb0,5/2023,Problem,1,1,0,1,2.10,5.17,0,0,
+001Ak000000Jbuy,5/2023,Question,1,1,0,0,0.98,11.18,0,0,5.00
+001Ak000000Jk9s,5/2023,Question,1,0,1,0,1.27,,0,0,
+001Ak000000KH7U,5/2023,Problem,1,1,0,0,3.78,38.80,1,0,
+001Ak000000KLEw,5/2023,Feature Request,1,1,0,0,1.03,25.55,0,0,
+001Ak000000Kbik,5/2023,Billing,1,0,1,0,1.03,,0,0,
+001Ak000000KdmT,5/2023,Problem,1,1,0,0,3.27,4.22,0,1,
+001Ak000000LbWW,5/2023,Question,1,1,0,1,3.05,9.00,0,0,
+001Ak000000MCba,5/2023,Problem,1,1,0,1,2.90,6.22,0,0,
+001Ak000000Nb84,5/2023,Question,1,1,0,0,0.50,4.63,0,0,5.00
+001Ak000000OGKa,5/2023,Question,1,1,0,0,3.38,17.70,0,0,5.00
+001Ak000000Pl2F,5/2023,Problem,1,1,0,0,1.17,20.93,0,0,
+001Ak000000PzSK,5/2023,Problem,1,1,0,0,2.22,18.15,0,0,5.00
+001Ak000000Q1W3,5/2023,Question,1,0,1,0,0.50,,0,0,
+001Ak000000QFw8,5/2023,Question,1,1,0,1,1.92,8.08,0,0,
+001Ak000000QWPw,5/2023,Problem,1,1,0,0,3.82,13.63,0,0,5.00
+001Ak000000Qv8e,5/2023,Feature Request,1,1,0,0,1.90,22.07,0,0,
+001Ak000000Qv8e,5/2023,Problem,1,1,0,0,0.25,20.38,0,1,4.00
+001Ak000000R5RH,5/2023,Problem,1,0,1,0,3.80,,0,0,
+001Ak000000Rqoy,5/2023,Problem,1,1,0,0,1.78,7.60,0,1,
+001Ak000000Rssh,5/2023,Problem,1,1,0,0,1.52,20.37,0,0,
+001Ak000000SRu2,5/2023,Billing,1,1,0,0,0.43,10.80,0,0,5.00
+001Ak000000SRu2,5/2023,Problem,2,1,1,0,0.43,12.88,0,0,5.00
+001Ak000000Sa8w,5/2023,Question,1,1,0,0,0.72,18.15,0,0,
+001Ak000000ScCf,5/2023,Question,1,0,1,0,3.53,,0,0,
+001Ak000000TDHj,5/2023,Question,1,1,0,1,3.55,5.68,0,0,
+001Ak000000TFLS,5/2023,Problem,2,1,1,0,2.84,7.78,0,0,
+001Ak000000Te4A,5/2023,Question,1,1,0,1,3.30,10.45,0,0,
+001Ak000000TiBc,5/2023,Problem,1,1,0,0,1.05,3.37,0,0,5.00
+001Ak000000TiBc,5/2023,Question,0,1,0,0,,11.88,0,0,4.00
+001Ak000000U6uK,5/2023,Billing,1,1,0,0,2.47,22.25,0,0,
+001Ak000000U6uK,5/2023,Question,1,1,0,0,2.27,14.02,0,0,3.00
+001Ak000000U8y3,5/2023,Feature Request,1,1,0,0,0.85,1.72,0,0,
+001Ak000000UB1m,5/2023,Problem,1,1,0,0,2.63,6.43,0,0,
+001Ak000000UB1m,5/2023,Question,1,1,0,0,2.35,9.17,0,0,
+001Ak000000UXgl,5/2023,Problem,1,0,1,0,0.52,,0,0,
+001Ak000000UboD,5/2023,Feature Request,1,1,0,0,2.42,13.53,0,0,4.00
+001Ak000000UboD,5/2023,Question,1,0,1,0,3.25,,0,0,
+001Ak000000VH0j,5/2023,Feature Request,1,1,0,0,1.43,18.52,0,0,
+001Ak000000Vu9W,5/2023,Billing,1,1,0,0,7.02,11.92,0,0,2.00
+001Ak000000VyGy,5/2023,Problem,2,2,0,0,1.23,5.30,0,0,
+001Ak000000VyGy,5/2023,Question,1,1,0,0,0.72,8.20,0,0,
+001Ak000000W2OQ,5/2023,Problem,1,1,0,0,1.22,4.73,0,0,
+001Ak000000Wnm7,5/2023,Feature Request,1,1,0,0,2.00,10.90,0,0,
+001Ak000000Wppq,5/2023,Feature Request,1,1,0,1,2.70,3.40,0,0,
+001Ak000000WtxI,5/2023,Problem,1,1,0,0,3.03,53.22,1,1,
+001Ak000000XQuu,5/2023,Problem,0,1,0,0,,16.07,0,0,5.00
+001Ak000000XjSR,5/2023,Feature Request,1,1,0,0,3.68,9.27,0,0,
+001Ak000000YWtr,5/2023,Question,1,1,0,0,0.55,15.40,0,0,
+001Ak000000ZKLH,5/2023,Problem,0,1,0,0,,17.82,0,0,4.00
+001Ak000000ZtMc,5/2023,Feature Request,1,1,0,1,3.87,6.47,0,0,5.00
+001Ak000000ZtMc,5/2023,Question,1,1,0,0,0.68,9.22,0,0,
+001Ak000000bUFS,5/2023,Question,1,1,0,0,3.37,23.90,0,1,5.00
+001Ak000000bv1t,5/2023,Question,1,0,1,0,8.73,,0,0,
+001Ak000000mojx,5/2023,Feature Request,1,1,0,0,2.75,5.40,0,0,
+001Ak000000nBOw,5/2023,Problem,2,2,0,1,3.09,4.85,0,0,
+001Ak000000p6t2,5/2023,Question,1,1,0,0,2.60,6.03,0,0,
+001Ak000000p8wl,5/2023,Problem,1,1,0,0,0.73,4.75,0,1,
+001Ak000000pXfT,5/2023,Problem,1,1,0,0,3.28,5.43,0,0,
+001Ak000000psGj,5/2023,Problem,1,1,0,0,1.32,25.35,0,0,4.00

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2023-06-30.csv

@@ -0,0 +1,96 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000005I19,6/2023,Billing,1,1,0,0,1.02,9.17,0,0,4.00
+001Ak0000005ina,6/2023,Feature Request,1,1,0,0,0.53,15.63,0,0,
+001Ak0000006cQB,6/2023,Billing,1,1,0,0,1.25,18.25,0,1,
+001Ak0000006cQB,6/2023,Problem,1,1,0,0,3.92,11.78,0,0,4.00
+001Ak0000008Tmp,6/2023,Problem,1,1,0,0,2.37,2.73,0,0,
+001Ak0000009dtE,6/2023,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000AEyI,6/2023,Question,1,1,0,1,2.98,7.23,0,0,
+001Ak000000Afkj,6/2023,Problem,1,1,0,0,3.30,18.72,0,0,
+001Ak000000B8at,6/2023,Problem,1,1,0,0,4.63,24.88,0,0,
+001Ak000000BP4h,6/2023,Problem,1,1,0,1,2.15,5.07,0,0,
+001Ak000000BhcE,6/2023,Feature Request,1,1,0,0,0.93,5.33,0,0,
+001Ak000000CASO,6/2023,Problem,3,3,0,0,2.09,18.43,0,0,5.00
+001Ak000000CASO,6/2023,Question,1,1,0,0,0.67,16.02,0,0,
+001Ak000000CdIY,6/2023,Question,1,1,0,1,8.33,12.88,0,0,
+001Ak000000CfMH,6/2023,Question,1,1,0,0,0.85,13.05,0,0,
+001Ak000000D21G,6/2023,Question,1,1,0,0,2.47,19.95,0,0,5.00
+001Ak000000D68i,6/2023,Problem,1,1,0,0,3.23,8.73,0,0,5.00
+001Ak000000Dxha,6/2023,Billing,0,1,0,0,,15.52,0,0,
+001Ak000000EGF7,6/2023,Feature Request,1,1,0,0,10.60,25.98,0,0,
+001Ak000000FgpK,6/2023,Question,1,1,0,0,11.38,21.83,0,0,
+001Ak000000IFSD,6/2023,Problem,1,1,0,0,3.42,22.40,0,0,
+001Ak000000IFSD,6/2023,Question,1,1,0,1,1.38,2.47,0,0,
+001Ak000000Isb0,6/2023,Problem,1,1,0,0,2.83,9.12,0,0,4.00
+001Ak000000IwiS,6/2023,Question,1,1,0,0,0.87,25.58,0,1,
+001Ak000000Jk9s,6/2023,Question,0,1,0,0,,71.90,1,0,
+001Ak000000Kbik,6/2023,Billing,0,1,0,0,,21.10,0,0,
+001Ak000000LbWW,6/2023,Question,2,2,0,0,2.45,19.88,0,0,4.50
+001Ak000000LdaF,6/2023,Problem,2,2,0,0,1.30,18.15,0,1,
+001Ak000000Lfdy,6/2023,Problem,1,1,0,0,0.75,38.42,1,0,4.00
+001Ak000000MAXr,6/2023,Billing,1,1,0,0,10.55,21.53,0,0,
+001Ak000000MAXr,6/2023,Feature Request,1,1,0,0,1.72,12.53,0,0,
+001Ak000000MXCq,6/2023,Feature Request,1,1,0,0,3.42,21.47,0,0,4.00
+001Ak000000NX0c,6/2023,Problem,1,1,0,1,0.13,7.57,0,0,
+001Ak000000NX0c,6/2023,Question,1,1,0,0,2.03,20.02,0,0,5.00
+001Ak000000NZ4L,6/2023,Question,1,1,0,0,2.53,6.08,0,0,
+001Ak000000NdBn,6/2023,Problem,1,1,0,1,0.50,11.50,0,1,
+001Ak000000P9xB,6/2023,Question,1,1,0,1,2.72,9.30,0,0,
+001Ak000000PC0u,6/2023,Problem,1,1,0,0,2.00,22.30,0,0,4.00
+001Ak000000Q1W3,6/2023,Feature Request,1,1,0,0,1.13,6.08,0,1,
+001Ak000000Q1W3,6/2023,Problem,1,1,0,1,2.08,12.27,0,0,
+001Ak000000Q1W3,6/2023,Question,0,1,0,0,,69.70,1,0,
+001Ak000000Qeeq,6/2023,Problem,1,1,0,0,2.15,9.05,0,0,
+001Ak000000Qeeq,6/2023,Question,1,0,1,0,2.88,,0,1,
+001Ak000000R5RH,6/2023,Feature Request,1,1,0,0,10.10,13.43,0,0,
+001Ak000000R5RH,6/2023,Problem,0,1,0,0,,15.28,0,0,5.00
+001Ak000000RNyo,6/2023,Billing,1,1,0,0,0.32,7.53,0,0,
+001Ak000000RNyo,6/2023,Problem,1,1,0,0,2.73,16.45,0,0,
+001Ak000000RNyo,6/2023,Question,1,1,0,0,2.38,25.90,0,0,
+001Ak000000RaLA,6/2023,Question,1,1,0,0,1.88,8.30,0,0,
+001Ak000000Rqoy,6/2023,Problem,1,1,0,0,0.80,21.15,0,0,4.00
+001Ak000000Rssh,6/2023,Problem,1,1,0,0,1.20,25.43,0,0,
+001Ak000000S9MV,6/2023,Problem,1,1,0,1,1.48,2.85,0,0,4.00
+001Ak000000SRu2,6/2023,Problem,0,1,0,0,,21.05,0,0,
+001Ak000000ScCf,6/2023,Question,0,1,0,0,,10.32,0,0,5.00
+001Ak000000SsgT,6/2023,Problem,1,1,0,0,1.55,11.68,0,0,3.00
+001Ak000000TDHj,6/2023,Problem,1,1,0,0,0.88,16.60,0,1,
+001Ak000000TFLS,6/2023,Problem,0,1,0,0,,14.98,0,0,
+001Ak000000Te4A,6/2023,Feature Request,1,1,0,0,1.03,2.90,0,0,5.00
+001Ak000000U6uK,6/2023,Question,1,1,0,0,3.42,25.67,0,0,4.00
+001Ak000000U8y3,6/2023,Billing,1,1,0,1,6.68,8.93,0,0,5.00
+001Ak000000UB1m,6/2023,Question,1,1,0,0,2.65,12.87,0,0,
+001Ak000000UXgl,6/2023,Problem,1,2,0,0,2.78,15.49,0,0,5.00
+001Ak000000UboD,6/2023,Question,0,1,0,0,,13.50,0,0,
+001Ak000000VCtH,6/2023,Question,1,1,0,0,0.83,6.55,0,0,3.00
+001Ak000000VEx0,6/2023,Question,1,1,0,1,0.12,13.47,0,0,4.00
+001Ak000000Vu9W,6/2023,Question,1,1,0,0,3.57,16.32,0,0,5.00
+001Ak000000VyGy,6/2023,Question,1,1,0,1,1.90,4.20,0,0,
+001Ak000000W2OQ,6/2023,Question,1,1,0,1,3.78,12.53,0,0,3.00
+001Ak000000Wppq,6/2023,Question,1,1,0,0,0.45,9.35,0,0,
+001Ak000000WrtZ,6/2023,Billing,1,1,0,0,1.45,15.80,0,0,
+001Ak000000WrtZ,6/2023,Question,1,0,1,0,1.47,,0,0,
+001Ak000000XzwF,6/2023,Feature Request,1,1,0,0,1.70,3.22,0,0,
+001Ak000000YjGD,6/2023,Question,1,1,0,1,9.53,11.68,0,0,4.00
+001Ak000000ZtMc,6/2023,Billing,1,1,0,0,0.92,19.18,0,0,3.00
+001Ak000000ZtMc,6/2023,Question,0,0,0,0,,,0,0,4.00
+001Ak000000aOGV,6/2023,Problem,1,1,0,0,0.63,26.00,0,0,5.00
+001Ak000000b9eC,6/2023,Question,1,1,0,0,3.70,14.45,0,0,
+001Ak000000bv1t,6/2023,Question,0,1,0,0,,69.57,1,0,
+001Ak000000bx5c,6/2023,Problem,1,1,0,0,2.52,18.18,0,0,3.00
+001Ak000000cPvm,6/2023,Question,1,1,0,1,8.93,10.77,0,0,
+001Ak000000hfQS,6/2023,Billing,1,0,1,0,1.05,,0,0,
+001Ak000000hjXu,6/2023,Problem,1,1,0,0,9.45,70.48,1,0,
+001Ak000000mgV3,6/2023,Question,1,1,0,0,0.33,23.07,0,0,3.00
+001Ak000000mojx,6/2023,Problem,1,1,0,0,1.20,7.90,0,0,
+001Ak000000nBOw,6/2023,Billing,1,1,0,0,0.68,1.60,0,0,
+001Ak000000nRsk,6/2023,Feature Request,1,1,0,0,3.12,14.23,0,0,4.00
+001Ak000000p4pJ,6/2023,Question,1,1,0,0,2.02,25.37,0,0,5.00
+001Ak000000p8wl,6/2023,Billing,1,1,0,1,7.63,9.10,0,0,2.00
+001Ak000000p8wl,6/2023,Problem,1,0,1,0,0.93,,0,0,
+001Ak000000pZjC,6/2023,Problem,1,1,0,0,0.80,14.83,0,0,
+001Ak000000pZjC,6/2023,Question,1,1,0,0,2.37,9.03,0,0,
+001Ak000000psGj,6/2023,Question,1,1,0,0,1.40,5.28,0,0,5.00
+001Ak000000puKS,6/2023,Problem,2,2,0,1,4.83,17.39,0,0,5.00
+001Ak000000vYXq,6/2023,Problem,1,1,0,0,2.75,21.37,0,0,
+001Ak000000vkuC,6/2023,Question,1,1,0,0,2.00,5.93,0,0,

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2023-07-31.csv

@@ -0,0 +1,99 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000004xPt,7/2023,Question,1,1,0,0,2.47,19.52,0,0,
+001Ak0000005I19,7/2023,Feature Request,1,1,0,0,0.37,6.23,0,0,5.00
+001Ak0000005ina,7/2023,Problem,1,1,0,0,8.68,25.27,0,0,
+001Ak0000006z5A,7/2023,Problem,1,1,0,1,1.37,4.40,0,0,
+001Ak0000008qRo,7/2023,Billing,1,1,0,1,2.92,5.15,0,0,
+001Ak000000A6jO,7/2023,Feature Request,1,1,0,0,1.47,4.12,0,0,4.00
+001Ak000000A6jO,7/2023,Problem,1,0,1,0,1.67,,0,1,
+001Ak000000A6jO,7/2023,Question,1,1,0,0,3.80,17.43,0,0,4.00
+001Ak000000AEyI,7/2023,Billing,2,2,0,1,1.33,11.93,0,0,5.00
+001Ak000000AEyI,7/2023,Question,1,1,0,0,3.82,23.72,0,0,
+001Ak000000Afkj,7/2023,Problem,1,1,0,0,1.05,3.93,0,0,
+001Ak000000Anzd,7/2023,Question,1,0,1,0,,,0,0,
+001Ak000000Aq3M,7/2023,Feature Request,1,1,0,0,2.02,24.32,0,0,3.00
+001Ak000000BP4h,7/2023,Problem,1,1,0,0,3.48,22.42,0,1,
+001Ak000000BP4h,7/2023,Question,2,2,0,1,1.65,6.97,0,0,4.50
+001Ak000000BhcE,7/2023,Feature Request,0,0,0,0,,,0,0,4.00
+001Ak000000Bjfx,7/2023,Feature Request,1,1,0,0,3.82,9.83,0,0,4.00
+001Ak000000Bjfx,7/2023,Problem,1,1,0,1,3.38,10.00,0,0,
+001Ak000000CEZq,7/2023,Problem,1,1,0,0,3.32,5.17,0,1,3.00
+001Ak000000CEZq,7/2023,Question,1,1,0,0,0.43,55.47,1,0,
+001Ak000000CbEp,7/2023,Problem,1,1,0,0,2.32,15.95,0,0,
+001Ak000000CfMH,7/2023,Problem,1,1,0,0,2.72,22.23,0,0,
+001Ak000000CfMH,7/2023,Question,1,1,0,1,1.85,3.65,0,1,
+001Ak000000D21G,7/2023,Problem,1,1,0,0,3.13,25.37,0,0,5.00
+001Ak000000D44z,7/2023,Feature Request,1,1,0,0,6.98,24.70,0,0,
+001Ak000000D44z,7/2023,Question,1,1,0,0,2.22,17.13,0,0,
+001Ak000000DUrQ,7/2023,Problem,2,1,1,0,6.27,16.42,0,0,3.00
+001Ak000000DUrQ,7/2023,Question,2,1,1,0,2.19,15.97,0,0,
+001Ak000000EGF7,7/2023,Billing,1,1,0,0,1.77,12.17,0,0,
+001Ak000000EGF7,7/2023,Problem,2,1,1,0,3.17,12.13,0,0,
+001Ak000000Ecu6,7/2023,Problem,1,1,0,0,2.17,14.55,0,0,4.00
+001Ak000000G1Qa,7/2023,Feature Request,1,0,1,0,3.52,,0,0,
+001Ak000000I7DJ,7/2023,Question,1,1,0,0,8.50,25.40,0,0,
+001Ak000000I9H2,7/2023,Feature Request,1,0,1,0,2.03,,0,0,
+001Ak000000J0pu,7/2023,Question,1,1,0,1,7.62,13.38,0,0,3.00
+001Ak000000J2td,7/2023,Question,1,1,0,0,1.98,17.40,0,0,5.00
+001Ak000000KJBD,7/2023,Question,1,1,0,1,0.83,1.25,0,0,
+001Ak000000Kbik,7/2023,Question,1,1,0,0,9.42,13.33,0,0,
+001Ak000000KdmT,7/2023,Problem,1,0,1,0,0.93,,0,0,
+001Ak000000KsCY,7/2023,Problem,1,1,0,0,1.42,21.60,0,0,
+001Ak000000MAXr,7/2023,Feature Request,0,0,0,0,,,0,0,5.00
+001Ak000000MAXr,7/2023,Question,1,1,0,0,2.65,14.80,0,0,
+001Ak000000NX0c,7/2023,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000OKS2,7/2023,Question,1,1,0,0,0.87,2.60,0,0,5.00
+001Ak000000OOZU,7/2023,Problem,1,1,0,0,2.98,24.37,0,0,
+001Ak000000PC0u,7/2023,Billing,1,1,0,0,2.72,12.45,0,0,5.00
+001Ak000000Qeeq,7/2023,Problem,1,0,1,0,,,0,0,
+001Ak000000Qeeq,7/2023,Question,1,1,1,0,3.78,78.42,1,0,2.00
+001Ak000000Qmtk,7/2023,Problem,1,1,0,0,3.77,15.70,0,1,
+001Ak000000R5RH,7/2023,Problem,1,1,0,0,2.02,3.77,0,0,
+001Ak000000R7V0,7/2023,Problem,1,1,0,0,0.47,8.10,0,0,5.00
+001Ak000000RNyo,7/2023,Problem,1,1,0,0,1.35,12.92,0,0,5.00
+001Ak000000SJf8,7/2023,Problem,1,1,0,0,3.12,13.33,0,0,
+001Ak000000SRu2,7/2023,Problem,1,1,0,0,1.85,15.70,0,0,
+001Ak000000Sa8w,7/2023,Question,1,1,0,1,3.33,9.63,0,0,
+001Ak000000ScCf,7/2023,Problem,1,1,0,0,1.77,18.75,0,0,
+001Ak000000SsgT,7/2023,Question,1,1,0,0,3.08,16.28,0,0,5.00
+001Ak000000TBE0,7/2023,Question,1,1,0,0,2.92,9.13,0,1,
+001Ak000000TFLS,7/2023,Question,2,2,0,0,1.13,20.53,0,0,
+001Ak000000Tg7t,7/2023,Problem,1,1,0,0,0.52,24.97,0,0,
+001Ak000000U6uK,7/2023,Question,1,1,0,0,3.88,6.43,0,0,
+001Ak000000U8y3,7/2023,Problem,1,1,0,0,1.23,16.95,0,0,5.00
+001Ak000000U8y3,7/2023,Question,1,1,0,0,2.75,18.48,0,0,
+001Ak000000UZkU,7/2023,Problem,1,1,0,0,1.83,20.25,0,0,
+001Ak000000UboD,7/2023,Question,1,1,0,0,0.43,5.32,0,0,
+001Ak000000Udrw,7/2023,Billing,1,1,0,0,3.35,11.08,0,0,
+001Ak000000VApY,7/2023,Problem,1,0,1,0,3.67,,0,1,
+001Ak000000VEx0,7/2023,Question,2,2,0,0,1.11,7.08,0,0,5.00
+001Ak000000W0Kh,7/2023,Problem,1,1,0,0,1.95,23.23,0,0,
+001Ak000000Wnm7,7/2023,Problem,1,1,0,0,3.80,21.35,0,0,
+001Ak000000WrtZ,7/2023,Billing,1,1,0,0,0.77,22.43,0,0,5.00
+001Ak000000WrtZ,7/2023,Question,0,1,0,0,,26.37,0,0,
+001Ak000000WtxI,7/2023,Problem,1,0,1,0,2.35,,0,0,
+001Ak000000XOrB,7/2023,Question,1,1,0,0,2.98,21.83,0,0,5.00
+001Ak000000XQuu,7/2023,Problem,1,1,0,0,1.77,5.43,0,0,4.00
+001Ak000000XhOi,7/2023,Problem,1,1,0,0,0.67,9.43,0,0,
+001Ak000000XjSR,7/2023,Question,1,1,0,0,3.48,22.77,0,0,5.00
+001Ak000000YvcZ,7/2023,Question,1,1,0,0,2.35,17.65,0,0,
+001Ak000000ZKLH,7/2023,Question,1,1,0,0,0.48,15.05,0,0,
+001Ak000000ZrIt,7/2023,Question,1,0,1,0,2.58,,0,0,
+001Ak000000ap2w,7/2023,Billing,1,1,0,0,3.82,20.05,0,0,5.00
+001Ak000000hfQS,7/2023,Billing,0,1,0,0,,12.05,0,0,
+001Ak000000ijLg,7/2023,Question,1,1,0,0,0.95,16.43,0,0,4.00
+001Ak000000ipWr,7/2023,Problem,1,1,0,0,3.38,7.52,0,0,3.00
+001Ak000000p8wl,7/2023,Problem,0,1,0,0,,42.18,1,0,
+001Ak000000pZjC,7/2023,Question,1,1,0,1,0.87,7.22,0,0,
+001Ak000000psGj,7/2023,Problem,1,1,0,0,0.77,21.82,0,0,
+001Ak000000puKS,7/2023,Problem,1,0,1,0,,,0,0,
+001Ak000000qJ3A,7/2023,Feature Request,1,0,1,0,1.72,,0,0,
+001Ak000000qJ3A,7/2023,Problem,2,2,0,0,6.12,19.19,0,0,4.00
+001Ak000000qJ3A,7/2023,Question,1,1,0,0,0.32,22.45,0,0,
+001Ak000000qL6t,7/2023,Problem,1,1,0,0,0.08,11.27,0,0,4.00
+001Ak000000qL6t,7/2023,Question,1,1,0,0,3.65,69.93,1,0,
+001Ak000000qPEL,7/2023,Question,1,1,0,1,0.10,64.20,1,0,
+001Ak000000qyFg,7/2023,Problem,1,1,0,1,3.40,10.90,0,0,
+001Ak000000r0JP,7/2023,Question,1,1,0,0,3.18,6.25,0,0,
+001Ak000000rT9Z,7/2023,Problem,1,1,0,0,1.42,18.82,0,0,
+001Ak000000vYXq,7/2023,Feature Request,1,1,0,0,1.93,26.35,0,0,5.00

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2023-08-31.csv

@@ -0,0 +1,131 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000007Y6V,8/2023,Problem,1,1,0,0,6.05,19.63,0,0,
+001Ak0000008547,8/2023,Question,1,1,0,0,2.28,22.17,0,0,
+001Ak0000008Tmp,8/2023,Problem,1,1,0,0,0.52,15.18,0,0,
+001Ak0000009VeK,8/2023,Billing,1,1,0,0,0.25,22.78,0,1,
+001Ak0000009VeK,8/2023,Problem,1,1,0,0,0.68,3.48,0,1,4.00
+001Ak0000009dtE,8/2023,Feature Request,1,1,0,0,0.82,21.45,0,0,
+001Ak000000A6jO,8/2023,Problem,1,2,0,0,1.87,50.23,1,0,3.00
+001Ak000000Anzd,8/2023,Question,1,2,0,0,1.61,22.00,0,0,5.00
+001Ak000000Aq3M,8/2023,Feature Request,1,1,0,0,2.50,19.43,0,0,
+001Ak000000BP4h,8/2023,Problem,1,1,0,1,2.70,2.95,0,0,4.00
+001Ak000000Bjfx,8/2023,Feature Request,1,1,0,0,0.83,13.70,0,0,
+001Ak000000Bjfx,8/2023,Problem,1,1,0,0,0.88,23.00,0,0,
+001Ak000000Bljg,8/2023,Question,2,2,0,0,2.73,18.05,0,0,
+001Ak000000CEZq,8/2023,Billing,1,1,0,0,2.15,14.63,0,0,4.00
+001Ak000000CdIY,8/2023,Problem,4,4,0,0,2.26,13.50,0,0,4.67
+001Ak000000D21G,8/2023,Problem,2,1,1,0,2.64,17.82,0,0,
+001Ak000000D21G,8/2023,Question,1,1,0,0,2.02,17.10,0,0,
+001Ak000000D44z,8/2023,Problem,1,1,0,0,3.83,15.08,0,0,
+001Ak000000D44z,8/2023,Question,1,1,0,1,0.22,2.38,0,0,
+001Ak000000D68i,8/2023,Problem,1,1,0,1,1.20,6.17,0,0,
+001Ak000000DUrQ,8/2023,Problem,0,1,0,0,5.35,10.17,0,0,4.00
+001Ak000000DUrQ,8/2023,Question,1,2,0,0,4.78,21.93,1,0,2.00
+001Ak000000DWv9,8/2023,Problem,2,2,0,1,6.17,11.78,0,0,
+001Ak000000EGF7,8/2023,Problem,0,1,0,0,,22.85,0,0,4.00
+001Ak000000FQLW,8/2023,Billing,1,1,0,0,3.08,4.22,0,0,
+001Ak000000G1Qa,8/2023,Feature Request,0,1,0,0,,58.90,1,0,4.00
+001Ak000000G5Y2,8/2023,Problem,1,1,0,1,0.35,11.77,0,0,
+001Ak000000Gv3B,8/2023,Problem,1,1,0,0,2.62,35.25,1,0,
+001Ak000000HU4W,8/2023,Feature Request,1,1,0,0,0.43,25.67,0,0,
+001Ak000000HYBy,8/2023,Question,1,0,1,1,3.47,,0,1,
+001Ak000000I9H2,8/2023,Feature Request,0,1,0,0,,5.08,0,0,
+001Ak000000IqXH,8/2023,Billing,1,1,0,0,0.78,20.47,0,0,
+001Ak000000Jdyh,8/2023,Problem,1,1,0,0,1.62,4.45,0,0,
+001Ak000000Ji69,8/2023,Question,1,1,0,0,1.42,15.10,0,0,
+001Ak000000KdmT,8/2023,Problem,0,1,0,0,,17.87,0,0,5.00
+001Ak000000L6cd,8/2023,Question,1,1,0,0,3.43,14.02,0,0,4.00
+001Ak000000NUwt,8/2023,Problem,1,1,0,0,2.53,7.02,0,0,
+001Ak000000NZ4L,8/2023,Question,1,1,0,0,2.80,13.18,0,0,3.00
+001Ak000000NdBn,8/2023,Problem,1,1,0,0,2.10,14.00,0,0,
+001Ak000000P5pj,8/2023,Problem,1,1,0,0,0.10,17.27,0,0,
+001Ak000000Qeeq,8/2023,Problem,0,1,0,0,10.65,11.43,0,0,
+001Ak000000Qeeq,8/2023,Question,0,1,0,0,,9.67,0,0,
+001Ak000000R5RH,8/2023,Problem,2,2,0,1,2.55,11.19,0,0,
+001Ak000000R5RH,8/2023,Question,2,2,0,0,1.34,20.74,0,0,4.00
+001Ak000000RNyo,8/2023,Question,1,1,0,0,0.13,8.73,0,0,5.00
+001Ak000000RaLA,8/2023,Billing,1,1,0,0,3.77,4.32,0,0,
+001Ak000000Rssh,8/2023,Problem,2,2,0,0,1.12,9.32,0,0,
+001Ak000000SJf8,8/2023,Feature Request,1,1,0,0,3.78,11.87,0,0,
+001Ak000000SJf8,8/2023,Question,1,1,0,0,3.90,13.00,0,0,4.00
+001Ak000000Sa8w,8/2023,Question,2,2,0,0,2.52,13.31,0,1,
+001Ak000000TDHj,8/2023,Billing,1,1,0,0,1.08,8.77,0,0,4.00
+001Ak000000TDHj,8/2023,Problem,1,1,0,0,0.33,17.77,0,0,
+001Ak000000TDHj,8/2023,Question,1,1,0,0,0.12,3.90,0,0,
+001Ak000000TFLS,8/2023,Feature Request,1,1,0,0,4.50,17.05,0,0,
+001Ak000000Te4A,8/2023,Feature Request,1,1,0,0,1.45,38.90,1,0,3.00
+001Ak000000Tg7t,8/2023,Problem,0,0,0,0,,,0,0,5.00
+001Ak000000TiBc,8/2023,Problem,1,1,0,0,2.92,24.28,0,0,
+001Ak000000U6uK,8/2023,Problem,1,1,0,0,3.48,22.23,0,0,
+001Ak000000U8y3,8/2023,Question,1,1,0,0,0.08,19.05,0,0,
+001Ak000000UB1m,8/2023,Feature Request,1,1,0,0,2.72,25.00,0,0,4.00
+001Ak000000UZkU,8/2023,Problem,1,1,0,0,1.47,5.50,0,0,
+001Ak000000Udrw,8/2023,Problem,1,1,0,0,2.43,23.12,0,0,
+001Ak000000VApY,8/2023,Problem,0,1,0,0,,7.53,0,0,
+001Ak000000VCtH,8/2023,Problem,1,1,0,0,2.50,16.63,0,0,
+001Ak000000VCtH,8/2023,Question,1,1,0,0,1.85,10.87,0,0,
+001Ak000000VEx0,8/2023,Feature Request,1,1,0,0,0.63,15.92,0,0,5.00
+001Ak000000VEx0,8/2023,Problem,2,1,1,0,1.81,24.87,0,0,
+001Ak000000VEx0,8/2023,Question,1,1,0,1,1.30,6.78,0,0,
+001Ak000000VyGy,8/2023,Question,1,1,0,0,1.10,4.18,0,0,
+001Ak000000W0Kh,8/2023,Feature Request,1,1,0,0,2.92,23.55,0,0,
+001Ak000000W0Kh,8/2023,Problem,1,1,0,0,1.28,21.82,0,0,
+001Ak000000W0Kh,8/2023,Question,1,1,0,0,2.22,9.98,0,0,
+001Ak000000W2OQ,8/2023,Problem,1,0,1,0,2.58,,0,0,
+001Ak000000W4S9,8/2023,Question,1,1,0,0,2.38,7.63,0,0,
+001Ak000000Wnm7,8/2023,Feature Request,1,1,0,0,2.75,10.55,0,1,
+001Ak000000Wnm7,8/2023,Question,1,1,0,0,2.75,11.02,0,0,4.00
+001Ak000000Wppq,8/2023,Question,1,0,1,1,,,0,1,
+001Ak000000WtxI,8/2023,Problem,1,2,0,0,2.05,10.25,0,0,4.00
+001Ak000000XOrB,8/2023,Problem,3,3,0,2,5.17,9.52,0,0,3.00
+001Ak000000XQuu,8/2023,Question,1,1,0,0,1.57,8.83,0,0,5.00
+001Ak000000XhOi,8/2023,Problem,1,1,0,0,0.25,9.25,0,0,
+001Ak000000XhOi,8/2023,Question,1,1,0,1,1.55,3.60,0,0,4.00
+001Ak000000XjSR,8/2023,Problem,1,1,0,0,3.40,22.93,0,0,5.00
+001Ak000000XzwF,8/2023,Feature Request,1,1,0,0,1.35,12.60,0,0,4.00
+001Ak000000XzwF,8/2023,Question,1,0,1,0,0.10,,0,0,
+001Ak000000ZrIt,8/2023,Question,0,1,0,0,,18.22,0,0,5.00
+001Ak000000aDxs,8/2023,Problem,1,0,1,0,3.73,,0,0,
+001Ak000000bSBj,8/2023,Problem,1,1,0,1,1.38,11.47,0,0,3.00
+001Ak000000bsyA,8/2023,Question,2,2,0,1,0.27,12.28,0,0,4.00
+001Ak000000cRzV,8/2023,Question,1,1,0,0,10.95,26.45,0,0,5.00
+001Ak000000gRCb,8/2023,Billing,1,1,0,0,2.20,22.72,0,0,
+001Ak000000h6P7,8/2023,Question,1,1,0,0,1.93,9.02,0,0,4.00
+001Ak000000hCaI,8/2023,Question,1,1,0,0,0.33,5.75,0,0,
+001Ak000000hhUB,8/2023,Problem,1,0,1,0,3.17,,0,0,
+001Ak000000hjXu,8/2023,Question,1,1,0,0,1.57,9.63,0,0,5.00
+001Ak000000iAKL,8/2023,Problem,1,1,0,0,2.73,25.52,0,0,5.00
+001Ak000000ijLg,8/2023,Problem,1,1,0,0,3.22,3.50,0,0,5.00
+001Ak000000mojx,8/2023,Feature Request,1,1,0,0,2.48,9.55,0,0,
+001Ak000000mz2a,8/2023,Billing,1,1,0,0,2.43,67.03,1,1,
+001Ak000000mz2a,8/2023,Problem,1,1,0,0,0.70,8.72,0,0,5.00
+001Ak000000mz2a,8/2023,Question,1,1,0,0,2.27,15.23,0,0,5.00
+001Ak000000nBOw,8/2023,Problem,1,1,0,0,3.52,7.68,0,1,
+001Ak000000nmU0,8/2023,Question,1,1,0,0,10.48,12.10,0,0,
+001Ak000000o51X,8/2023,Question,1,1,0,0,1.47,7.45,0,0,
+001Ak000000p4pJ,8/2023,Problem,1,1,0,0,3.85,15.38,0,0,
+001Ak000000p6t2,8/2023,Feature Request,1,1,0,0,0.73,12.57,0,0,5.00
+001Ak000000p6t2,8/2023,Problem,1,1,0,0,2.32,16.63,0,0,4.00
+001Ak000000pZjC,8/2023,Question,1,1,0,0,10.83,14.75,0,1,
+001Ak000000puKS,8/2023,Problem,0,1,0,0,2.15,3.87,0,0,5.00
+001Ak000000qJ3A,8/2023,Feature Request,0,1,0,0,,11.50,0,0,
+001Ak000000qL6t,8/2023,Problem,1,1,0,0,0.38,24.82,0,0,
+001Ak000000qPEL,8/2023,Feature Request,1,1,0,0,1.63,62.15,1,0,
+001Ak000000qPEL,8/2023,Question,1,1,0,1,0.52,9.53,0,0,5.00
+001Ak000000qwBx,8/2023,Billing,1,1,0,0,0.65,4.62,0,0,4.00
+001Ak000000qwBx,8/2023,Problem,1,0,1,0,0.87,,0,0,
+001Ak000000qyFg,8/2023,Problem,1,1,0,0,2.22,12.78,0,0,4.00
+001Ak000000rP27,8/2023,Question,1,1,0,0,3.32,24.60,0,0,
+001Ak000000rR5q,8/2023,Problem,1,1,0,0,0.85,15.17,0,0,
+001Ak000000rT9Z,8/2023,Billing,1,1,0,0,3.85,9.75,0,0,5.00
+001Ak000000rT9Z,8/2023,Problem,1,1,0,0,1.73,2.78,0,0,
+001Ak000000rVDI,8/2023,Problem,1,1,0,0,0.80,17.03,0,0,5.00
+001Ak000000rVDI,8/2023,Question,1,1,0,1,1.83,5.63,0,0,
+001Ak000000s07B,8/2023,Feature Request,1,1,0,0,1.02,76.05,1,1,4.00
+001Ak000000s07B,8/2023,Question,1,0,1,0,0.08,,0,0,
+001Ak000000s6IM,8/2023,Problem,2,2,0,0,1.93,16.61,0,0,
+001Ak000000s8M5,8/2023,Billing,1,0,1,0,,,0,0,
+001Ak000000s8M5,8/2023,Problem,1,1,0,0,0.85,4.03,0,0,
+001Ak000000vYXq,8/2023,Question,1,1,0,1,2.47,7.25,0,0,
+001Ak000000vkuC,8/2023,Billing,1,1,0,1,3.15,8.58,0,0,
+001Ak000000w9cu,8/2023,Question,2,2,0,0,0.86,34.60,1,0,3.50

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2023-09-30.csv

@@ -0,0 +1,129 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000004xPt,9/2023,Question,1,1,0,0,3.55,59.48,1,0,
+001Ak0000005FxQ,9/2023,Problem,1,1,0,0,3.22,6.27,0,0,
+001Ak00000065SZ,9/2023,Question,1,1,0,0,3.62,17.80,0,0,
+001Ak00000069a1,9/2023,Question,1,1,0,0,0.28,6.07,0,1,5.00
+001Ak0000009dtE,9/2023,Problem,1,1,0,0,1.10,26.00,0,0,
+001Ak0000009wQl,9/2023,Billing,1,1,0,0,4.50,19.42,0,0,5.00
+001Ak0000009wQl,9/2023,Problem,1,1,0,0,0.58,15.75,0,0,
+001Ak000000A6jO,9/2023,Problem,1,1,0,0,2.90,4.45,0,0,
+001Ak000000AEyI,9/2023,Problem,3,3,0,0,2.75,14.73,0,0,4.00
+001Ak000000Anzd,9/2023,Problem,2,2,0,0,6.30,16.65,0,0,
+001Ak000000Anzd,9/2023,Question,1,1,0,0,2.58,5.08,0,0,5.00
+001Ak000000Aq3M,9/2023,Billing,1,1,0,0,1.80,9.33,0,0,
+001Ak000000Aq3M,9/2023,Feature Request,0,0,0,0,,,0,0,3.00
+001Ak000000Aq3M,9/2023,Problem,1,1,0,0,2.27,20.63,0,0,
+001Ak000000B8at,9/2023,Billing,1,1,0,0,1.02,15.05,0,0,
+001Ak000000B8at,9/2023,Problem,1,0,1,0,,,0,1,
+001Ak000000Bljg,9/2023,Question,1,1,0,1,3.43,4.07,0,0,4.00
+001Ak000000CdIY,9/2023,Billing,1,1,0,0,2.05,19.95,0,0,
+001Ak000000CdIY,9/2023,Question,1,1,0,1,1.82,5.22,0,0,
+001Ak000000D21G,9/2023,Problem,0,1,0,0,,57.68,1,0,
+001Ak000000D44z,9/2023,Billing,1,1,0,0,1.88,41.58,1,1,3.00
+001Ak000000D44z,9/2023,Problem,1,1,0,0,1.47,8.20,0,0,4.00
+001Ak000000D68i,9/2023,Problem,2,2,0,0,2.38,18.77,0,0,4.00
+001Ak000000DUrQ,9/2023,Question,0,0,0,0,,,0,0,4.00
+001Ak000000Dxha,9/2023,Problem,2,2,0,0,1.35,15.19,0,1,
+001Ak000000EGF7,9/2023,Problem,3,3,0,1,2.93,12.12,0,0,
+001Ak000000GSD1,9/2023,Question,1,1,0,0,4.77,18.97,0,0,
+001Ak000000HW8F,9/2023,Billing,1,1,0,0,3.17,16.42,0,0,
+001Ak000000HYBy,9/2023,Question,0,1,0,0,,49.23,1,0,
+001Ak000000I59a,9/2023,Billing,1,1,0,0,0.57,3.60,0,0,
+001Ak000000IqXH,9/2023,Billing,0,0,0,0,,,0,0,4.00
+001Ak000000Isb0,9/2023,Problem,1,1,0,1,1.08,4.80,0,0,4.00
+001Ak000000Iuej,9/2023,Feature Request,1,1,0,0,3.55,13.25,0,0,
+001Ak000000KLEw,9/2023,Problem,1,1,0,0,0.60,75.40,1,1,
+001Ak000000Kbik,9/2023,Question,1,1,0,0,3.67,17.08,0,0,4.00
+001Ak000000M8U8,9/2023,Feature Request,1,1,0,0,1.23,9.87,0,0,
+001Ak000000MAXr,9/2023,Feature Request,1,1,0,0,3.22,12.57,0,0,
+001Ak000000MbKI,9/2023,Question,1,1,0,0,0.23,11.48,0,0,
+001Ak000000NUwt,9/2023,Feature Request,1,1,0,0,1.00,26.23,0,0,5.00
+001Ak000000NUwt,9/2023,Problem,1,1,0,0,0.82,19.95,0,0,4.00
+001Ak000000NZ4L,9/2023,Question,1,1,0,0,1.90,25.20,0,0,
+001Ak000000Nb84,9/2023,Problem,1,1,0,0,0.70,6.83,0,0,
+001Ak000000P5pj,9/2023,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000PC0u,9/2023,Problem,1,1,0,0,3.68,10.13,0,0,
+001Ak000000QFw8,9/2023,Question,1,1,0,1,3.77,72.80,1,1,
+001Ak000000Qeeq,9/2023,Problem,1,1,0,0,0.08,5.05,0,0,5.00
+001Ak000000R5RH,9/2023,Problem,1,1,0,0,2.32,7.88,0,0,
+001Ak000000R5RH,9/2023,Question,1,1,0,1,1.25,6.57,0,0,
+001Ak000000R7V0,9/2023,Feature Request,1,1,0,0,3.22,5.18,0,0,5.00
+001Ak000000R7V0,9/2023,Question,1,1,0,0,1.47,56.87,1,1,
+001Ak000000S9MV,9/2023,Problem,1,1,0,0,1.80,8.25,0,0,5.00
+001Ak000000SJf8,9/2023,Problem,1,1,0,1,1.92,3.33,0,0,3.00
+001Ak000000SRu2,9/2023,Question,1,1,0,0,10.13,26.15,0,0,
+001Ak000000Sa8w,9/2023,Problem,1,1,0,1,1.43,3.65,0,0,
+001Ak000000Sa8w,9/2023,Question,3,3,0,0,4.16,16.34,0,0,
+001Ak000000SsgT,9/2023,Problem,2,2,0,1,1.64,37.61,1,0,4.00
+001Ak000000SsgT,9/2023,Question,1,1,0,0,1.52,5.98,0,0,5.00
+001Ak000000TBE0,9/2023,Feature Request,1,1,0,0,9.10,21.67,0,0,
+001Ak000000TDHj,9/2023,Feature Request,1,1,0,0,0.83,4.78,0,0,
+001Ak000000TDHj,9/2023,Problem,1,1,0,1,3.82,10.83,0,1,4.00
+001Ak000000Te4A,9/2023,Feature Request,1,1,0,0,2.87,24.10,0,0,5.00
+001Ak000000TiBc,9/2023,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000TiBc,9/2023,Question,3,3,0,0,1.50,16.84,0,0,5.00
+001Ak000000U6uK,9/2023,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000U8y3,9/2023,Question,0,0,0,0,,,0,0,5.00
+001Ak000000UB1m,9/2023,Feature Request,1,1,0,0,1.77,2.20,0,0,
+001Ak000000UB1m,9/2023,Question,1,1,0,0,2.78,16.88,0,0,
+001Ak000000UboD,9/2023,Billing,2,2,0,1,3.14,13.32,0,0,5.00
+001Ak000000UboD,9/2023,Feature Request,1,0,1,0,3.13,,0,0,
+001Ak000000UboD,9/2023,Problem,3,3,0,1,7.69,12.69,0,1,4.00
+001Ak000000VCtH,9/2023,Question,1,1,0,0,2.80,19.85,0,1,4.00
+001Ak000000VEx0,9/2023,Problem,0,1,0,0,,28.17,1,0,5.00
+001Ak000000VEx0,9/2023,Question,1,1,0,0,0.40,5.88,0,0,
+001Ak000000W0Kh,9/2023,Problem,2,2,0,0,0.99,12.42,0,0,5.00
+001Ak000000W2OQ,9/2023,Problem,0,1,0,0,,20.28,0,0,5.00
+001Ak000000Wnm7,9/2023,Question,1,1,0,0,1.80,9.70,0,0,5.00
+001Ak000000Wppq,9/2023,Question,1,2,0,0,0.90,32.98,1,0,4.00
+001Ak000000WrtZ,9/2023,Problem,1,1,0,0,3.92,25.17,0,0,5.00
+001Ak000000WtxI,9/2023,Question,1,1,0,0,3.78,22.18,0,0,
+001Ak000000XOrB,9/2023,Problem,2,2,0,1,2.29,14.82,0,0,4.00
+001Ak000000XjSR,9/2023,Feature Request,1,1,0,0,3.67,24.50,0,0,4.00
+001Ak000000XzwF,9/2023,Question,0,1,0,0,,25.08,0,0,
+001Ak000000YMbE,9/2023,Question,1,1,0,0,3.05,9.60,0,0,4.00
+001Ak000000ZIHY,9/2023,Question,1,1,0,1,1.88,2.48,0,0,
+001Ak000000ZewX,9/2023,Feature Request,1,1,0,0,2.18,19.25,0,0,5.00
+001Ak000000aDxs,9/2023,Problem,1,2,0,0,10.05,21.68,0,0,3.50
+001Ak000000dXyS,9/2023,Feature Request,1,0,1,0,,,0,1,
+001Ak000000eLPs,9/2023,Problem,1,1,0,0,2.03,23.90,0,0,
+001Ak000000ePXK,9/2023,Problem,1,1,0,0,2.62,7.42,0,0,
+001Ak000000gTGK,9/2023,Problem,1,1,0,0,1.83,6.48,0,0,
+001Ak000000h8Sq,9/2023,Question,1,1,0,0,3.88,24.65,0,0,4.00
+001Ak000000hhUB,9/2023,Problem,0,1,0,0,,25.60,0,0,3.00
+001Ak000000hjXu,9/2023,Question,1,1,0,0,3.52,22.22,0,0,4.00
+001Ak000000ipWr,9/2023,Problem,1,1,0,0,3.22,18.17,0,0,
+001Ak000000jYqp,9/2023,Question,1,1,0,0,3.88,24.65,0,0,4.00
+001Ak000000kIAn,9/2023,Problem,1,1,0,0,0.08,5.45,0,1,
+001Ak000000kOLy,9/2023,Problem,1,1,0,1,1.33,3.18,0,0,5.00
+001Ak000000nTwT,9/2023,Question,2,1,1,0,1.76,15.17,0,0,
+001Ak000000o51X,9/2023,Problem,1,1,0,0,3.02,36.27,1,0,
+001Ak000000oLVL,9/2023,Problem,1,0,1,0,,,0,0,
+001Ak000000oNZ4,9/2023,Question,1,1,0,0,1.82,18.93,0,0,
+001Ak000000pqD0,9/2023,Billing,1,1,0,0,3.45,5.72,0,0,
+001Ak000000qJ3A,9/2023,Feature Request,1,1,0,0,2.28,26.33,0,0,
+001Ak000000qJ3A,9/2023,Problem,1,1,0,0,1.28,5.88,0,0,
+001Ak000000qPEL,9/2023,Problem,2,2,0,0,3.07,12.22,0,0,5.00
+001Ak000000qwBx,9/2023,Problem,0,1,0,0,,20.83,0,0,
+001Ak000000qyFg,9/2023,Problem,1,1,0,0,3.63,9.43,0,0,
+001Ak000000rR5q,9/2023,Billing,1,1,0,0,3.23,76.62,1,1,
+001Ak000000rT9Z,9/2023,Problem,1,1,0,0,7.85,14.17,0,0,4.00
+001Ak000000rVDI,9/2023,Problem,1,1,0,0,3.02,12.58,0,0,
+001Ak000000s07B,9/2023,Question,0,1,0,0,,21.03,0,0,5.00
+001Ak000000s2Au,9/2023,Problem,1,1,0,0,2.50,3.15,0,0,
+001Ak000000s6IM,9/2023,Problem,1,1,0,0,3.22,18.08,0,0,5.00
+001Ak000000s6IM,9/2023,Question,1,1,0,0,2.22,2.93,0,1,4.00
+001Ak000000s8M5,9/2023,Billing,0,1,0,0,3.32,14.05,0,0,
+001Ak000000s8M5,9/2023,Problem,1,1,0,0,2.90,21.63,0,0,
+001Ak000000s8M5,9/2023,Question,3,3,0,0,1.62,41.01,1,0,
+001Ak000000sAPo,9/2023,Problem,1,1,0,0,3.18,24.63,0,0,
+001Ak000000stjm,9/2023,Feature Request,1,1,0,0,1.80,10.60,0,1,
+001Ak000000svnV,9/2023,Problem,1,0,1,0,,,0,0,
+001Ak000000sxrE,9/2023,Problem,1,1,0,0,1.78,63.63,1,1,4.00
+001Ak000000szux,9/2023,Problem,1,1,0,0,0.98,2.25,0,0,
+001Ak000000t1yg,9/2023,Question,1,1,0,0,6.07,9.72,0,0,
+001Ak000000t42P,9/2023,Problem,2,2,0,0,2.28,15.73,0,0,4.00
+001Ak000000vkuC,9/2023,Billing,0,0,0,0,,,0,0,5.00
+001Ak000000vxGY,9/2023,Problem,1,1,0,0,2.53,11.63,0,1,
+001Ak000000wLzG,9/2023,Problem,1,1,0,0,2.07,6.32,0,0,
+001Ak000000wWHt,9/2023,Problem,1,1,0,1,2.82,3.73,0,0,4.00

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2023-10-31.csv

@@ -0,0 +1,143 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000007FYy,10/2023,Billing,1,1,0,0,0.93,18.75,0,0,
+001Ak0000008547,10/2023,Problem,1,1,0,1,2.10,3.75,0,0,
+001Ak000000Afkj,10/2023,Problem,1,1,0,1,3.02,8.20,0,0,
+001Ak000000Afkj,10/2023,Question,1,1,0,0,3.77,15.23,0,0,
+001Ak000000Anzd,10/2023,Feature Request,2,2,0,0,1.50,8.84,0,0,4.50
+001Ak000000Anzd,10/2023,Question,1,1,0,1,0.22,14.00,0,0,
+001Ak000000Aq3M,10/2023,Question,1,1,0,0,0.42,19.53,0,0,
+001Ak000000B8at,10/2023,Problem,0,1,0,0,3.85,5.58,0,0,4.00
+001Ak000000Bljg,10/2023,Feature Request,1,1,0,0,2.87,16.75,0,0,
+001Ak000000Bljg,10/2023,Question,1,1,0,0,2.88,6.15,0,0,
+001Ak000000CCW7,10/2023,Question,1,1,0,0,3.67,12.00,0,0,4.00
+001Ak000000CEZq,10/2023,Problem,1,1,0,1,2.45,7.77,0,0,
+001Ak000000CdIY,10/2023,Problem,2,2,0,0,1.85,11.51,0,0,3.00
+001Ak000000CfMH,10/2023,Problem,1,1,0,0,0.08,6.80,0,0,5.00
+001Ak000000CfMH,10/2023,Question,1,1,0,0,2.40,9.70,0,0,
+001Ak000000D21G,10/2023,Feature Request,1,1,0,0,1.50,26.25,0,0,
+001Ak000000D44z,10/2023,Problem,3,3,0,1,5.13,12.96,0,0,4.00
+001Ak000000D68i,10/2023,Problem,1,1,0,0,0.15,26.28,0,0,4.00
+001Ak000000D68i,10/2023,Question,1,1,0,0,0.32,11.12,0,0,
+001Ak000000DUrQ,10/2023,Problem,3,3,0,2,2.15,10.83,0,0,4.00
+001Ak000000E80D,10/2023,Question,1,0,1,0,8.33,,0,0,
+001Ak000000EGF7,10/2023,Problem,0,0,0,0,,,0,0,5.00
+001Ak000000Ecu6,10/2023,Question,1,1,0,1,2.73,4.10,0,0,
+001Ak000000EzZ5,10/2023,Question,1,1,0,0,0.90,3.17,0,0,
+001Ak000000FBvR,10/2023,Question,1,1,0,0,3.42,20.28,0,0,
+001Ak000000HW8F,10/2023,Billing,1,1,0,0,1.50,15.87,0,1,5.00
+001Ak000000HcJQ,10/2023,Feature Request,1,1,0,0,1.40,16.53,0,0,
+001Ak000000I9H2,10/2023,Problem,1,1,0,1,3.67,8.40,0,0,
+001Ak000000KLEw,10/2023,Problem,0,0,0,0,,,0,0,2.00
+001Ak000000L4Yu,10/2023,Question,1,1,0,0,3.23,21.52,0,0,
+001Ak000000Lhhh,10/2023,Question,1,1,0,0,2.97,18.73,0,0,
+001Ak000000OOZU,10/2023,Problem,1,1,0,0,1.32,11.17,0,0,5.00
+001Ak000000Q1W3,10/2023,Question,1,0,1,0,0.32,,0,0,
+001Ak000000Qmtk,10/2023,Feature Request,1,1,0,1,0.27,11.60,0,0,3.00
+001Ak000000Qmtk,10/2023,Question,2,2,0,0,0.53,24.31,0,0,4.00
+001Ak000000R5RH,10/2023,Billing,1,0,1,0,1.30,,0,0,
+001Ak000000RNyo,10/2023,Billing,1,1,0,0,1.40,23.85,0,0,
+001Ak000000RNyo,10/2023,Problem,1,1,0,0,3.08,16.22,0,1,5.00
+001Ak000000RNyo,10/2023,Question,1,1,0,1,2.50,4.70,0,0,
+001Ak000000Rqoy,10/2023,Question,1,1,0,0,2.28,21.17,0,0,
+001Ak000000Rssh,10/2023,Question,1,1,0,0,1.55,5.88,0,0,5.00
+001Ak000000SJf8,10/2023,Problem,1,1,0,0,11.57,19.88,0,0,
+001Ak000000Sa8w,10/2023,Question,0,0,0,0,,,0,0,5.00
+001Ak000000ScCf,10/2023,Problem,1,1,0,0,3.00,10.53,0,0,
+001Ak000000ScCf,10/2023,Question,1,1,0,0,1.05,21.08,0,0,4.00
+001Ak000000SsgT,10/2023,Problem,1,1,0,0,0.83,23.73,0,0,
+001Ak000000SsgT,10/2023,Question,1,0,1,0,3.07,,0,1,
+001Ak000000TBE0,10/2023,Feature Request,1,1,0,0,2.02,76.88,1,0,
+001Ak000000TBE0,10/2023,Problem,2,2,0,0,3.03,12.37,0,0,4.00
+001Ak000000TBE0,10/2023,Question,1,1,0,0,3.35,8.75,0,0,
+001Ak000000TDHj,10/2023,Billing,1,0,1,0,2.72,,0,0,
+001Ak000000TDHj,10/2023,Problem,1,1,0,1,1.67,5.87,0,0,5.00
+001Ak000000TDHj,10/2023,Question,1,1,0,1,2.35,7.47,0,0,
+001Ak000000TFLS,10/2023,Billing,1,1,0,0,1.58,3.22,0,0,
+001Ak000000TFLS,10/2023,Problem,1,1,0,0,7.60,24.32,0,0,4.00
+001Ak000000Te4A,10/2023,Feature Request,1,1,0,0,1.70,5.80,0,0,4.00
+001Ak000000Tg7t,10/2023,Feature Request,1,1,0,0,3.17,21.50,0,0,
+001Ak000000TiBc,10/2023,Question,1,1,0,0,2.75,70.88,1,0,
+001Ak000000U6uK,10/2023,Billing,1,1,0,0,2.00,13.57,0,0,
+001Ak000000U8y3,10/2023,Billing,1,1,0,0,1.98,23.58,0,0,3.00
+001Ak000000U8y3,10/2023,Problem,1,1,0,0,1.38,18.03,0,0,
+001Ak000000UB1m,10/2023,Billing,1,1,0,0,1.97,14.28,0,0,
+001Ak000000UB1m,10/2023,Problem,1,0,1,0,,,0,1,
+001Ak000000UZkU,10/2023,Question,1,0,1,0,2.23,,0,0,
+001Ak000000UboD,10/2023,Feature Request,0,1,0,0,,57.38,1,0,2.00
+001Ak000000UboD,10/2023,Problem,1,1,0,0,0.13,15.67,0,0,
+001Ak000000UboD,10/2023,Question,4,3,1,0,2.27,13.64,0,0,
+001Ak000000VCtH,10/2023,Billing,1,0,1,0,1.12,,0,0,
+001Ak000000VEx0,10/2023,Problem,1,1,0,1,3.77,4.68,0,0,
+001Ak000000Vu9W,10/2023,Problem,2,2,0,0,2.17,10.39,0,0,5.00
+001Ak000000VwDF,10/2023,Feature Request,1,1,0,0,6.78,14.97,0,0,
+001Ak000000VyGy,10/2023,Question,1,0,1,0,,,0,1,
+001Ak000000Wnm7,10/2023,Question,1,1,0,1,3.53,4.88,0,0,4.00
+001Ak000000WtxI,10/2023,Question,1,1,0,0,2.85,4.80,0,0,
+001Ak000000XOrB,10/2023,Billing,1,0,1,0,2.80,,0,0,
+001Ak000000XOrB,10/2023,Problem,2,2,0,0,6.00,17.57,0,1,5.00
+001Ak000000XQuu,10/2023,Question,1,1,0,0,3.72,18.95,0,0,3.00
+001Ak000000XzwF,10/2023,Problem,1,1,0,0,3.67,6.08,0,0,
+001Ak000000YMbE,10/2023,Problem,1,1,0,0,2.80,13.57,0,0,4.00
+001Ak000000YWtr,10/2023,Problem,2,1,1,0,1.50,23.72,0,1,
+001Ak000000YWtr,10/2023,Question,1,1,0,0,0.30,3.32,0,0,
+001Ak000000ZrIt,10/2023,Problem,1,0,1,1,2.52,,0,0,
+001Ak000000ZrIt,10/2023,Question,1,1,0,0,0.93,8.80,0,0,5.00
+001Ak000000aacr,10/2023,Feature Request,1,1,0,0,1.93,3.92,0,0,
+001Ak000000aacr,10/2023,Problem,1,1,0,0,1.65,21.87,0,1,
+001Ak000000ar6f,10/2023,Problem,1,1,0,0,1.72,11.03,0,1,5.00
+001Ak000000bBhv,10/2023,Question,1,1,0,0,2.48,20.63,0,0,
+001Ak000000bUFS,10/2023,Problem,1,1,0,1,2.93,12.43,0,0,
+001Ak000000bUFS,10/2023,Question,1,1,0,0,3.85,12.72,0,0,
+001Ak000000bv1t,10/2023,Question,1,1,0,0,0.35,11.43,0,0,
+001Ak000000cNs3,10/2023,Question,1,1,0,0,1.67,4.62,0,0,5.00
+001Ak000000cslw,10/2023,Problem,1,1,0,0,3.12,20.58,0,0,4.00
+001Ak000000dXyS,10/2023,Feature Request,0,1,0,0,9.88,15.93,0,0,
+001Ak000000ePXK,10/2023,Feature Request,1,1,0,0,1.27,18.93,0,0,
+001Ak000000ePXK,10/2023,Problem,1,1,0,0,1.53,11.85,0,0,
+001Ak000000f8rI,10/2023,Question,1,1,0,1,10.42,14.20,0,0,3.00
+001Ak000000h6P7,10/2023,Billing,1,1,0,0,0.25,69.03,1,1,3.00
+001Ak000000kIAn,10/2023,Problem,1,1,0,0,1.77,5.65,0,0,4.00
+001Ak000000kKEW,10/2023,Problem,1,0,1,0,1.75,,0,0,
+001Ak000000l7fw,10/2023,Question,1,1,0,0,2.53,4.33,0,0,
+001Ak000000lFuq,10/2023,Feature Request,1,1,0,0,9.45,24.27,0,0,
+001Ak000000nBOw,10/2023,Problem,1,1,0,0,3.25,11.27,0,1,4.00
+001Ak000000nBOw,10/2023,Question,2,2,0,0,2.78,14.00,0,0,
+001Ak000000nTwT,10/2023,Problem,2,2,0,0,2.15,13.93,0,0,
+001Ak000000nTwT,10/2023,Question,0,1,0,0,,12.57,0,0,
+001Ak000000nmU0,10/2023,Feature Request,1,1,0,0,0.93,7.73,0,0,
+001Ak000000nmU0,10/2023,Problem,1,1,0,0,1.78,9.97,0,0,4.00
+001Ak000000o2xo,10/2023,Question,2,1,1,0,1.85,21.75,0,0,
+001Ak000000o51X,10/2023,Problem,1,1,0,0,4.28,19.28,0,0,
+001Ak000000o51X,10/2023,Question,1,1,0,0,3.52,9.43,0,0,5.00
+001Ak000000oLVL,10/2023,Problem,0,1,0,0,2.82,9.00,0,0,
+001Ak000000oe2s,10/2023,Problem,1,1,0,0,1.90,23.08,0,0,
+001Ak000000p8wl,10/2023,Problem,1,1,0,0,2.77,12.52,0,0,
+001Ak000000pZjC,10/2023,Problem,3,3,0,1,2.20,6.33,0,0,4.00
+001Ak000000pZjC,10/2023,Question,1,1,0,1,0.90,14.10,0,0,
+001Ak000000pqD0,10/2023,Question,1,1,0,0,2.53,18.20,0,0,
+001Ak000000psGj,10/2023,Question,1,1,0,0,2.55,6.00,0,0,5.00
+001Ak000000qwBx,10/2023,Feature Request,1,1,0,0,3.47,13.12,0,0,
+001Ak000000r0JP,10/2023,Question,2,2,0,1,2.22,7.35,0,0,4.00
+001Ak000000rP27,10/2023,Billing,1,0,1,0,0.95,,0,0,
+001Ak000000rR5q,10/2023,Billing,0,0,0,0,,,0,0,2.00
+001Ak000000rR5q,10/2023,Problem,1,1,0,0,0.13,3.22,0,0,
+001Ak000000rR5q,10/2023,Question,1,1,0,0,1.32,16.30,0,0,4.00
+001Ak000000rVDI,10/2023,Question,1,1,0,1,0.58,12.13,0,0,
+001Ak000000s07B,10/2023,Question,1,1,0,0,2.50,21.37,0,0,
+001Ak000000s2Au,10/2023,Billing,2,2,0,1,2.98,25.67,1,2,
+001Ak000000s2Au,10/2023,Question,3,3,0,1,2.12,24.62,2,0,4.00
+001Ak000000s8M5,10/2023,Question,0,0,0,0,,,0,0,5.00
+001Ak000000stjm,10/2023,Billing,1,1,0,0,0.28,20.80,0,0,
+001Ak000000stjm,10/2023,Problem,2,1,1,1,2.32,9.05,0,0,4.00
+001Ak000000svnV,10/2023,Problem,0,1,0,0,7.13,22.20,0,0,4.00
+001Ak000000svnV,10/2023,Question,1,1,0,0,2.13,25.32,0,0,5.00
+001Ak000000sxrE,10/2023,Problem,1,1,0,0,1.15,4.45,0,0,4.00
+001Ak000000szux,10/2023,Problem,1,1,0,0,2.33,16.28,0,0,5.00
+001Ak000000t1yg,10/2023,Feature Request,1,0,1,0,2.55,,0,0,
+001Ak000000t1yg,10/2023,Question,1,1,0,0,2.82,17.13,0,1,
+001Ak000000t42P,10/2023,Feature Request,1,1,0,0,2.78,10.90,0,0,
+001Ak000000tpQ6,10/2023,Problem,3,3,0,0,0.66,18.95,0,0,5.00
+001Ak000000tpQ6,10/2023,Question,1,1,0,0,0.35,24.72,0,0,2.00
+001Ak000000txf0,10/2023,Question,1,0,1,0,1.30,,0,0,
+001Ak000000wLzG,10/2023,Problem,1,1,0,0,2.42,17.88,0,0,
+001Ak000000wsws,10/2023,Question,1,1,0,1,1.93,13.33,0,0,

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2023-11-30.csv

@@ -0,0 +1,183 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000005FxQ,11/2023,Question,1,1,0,0,2.80,12.58,0,0,5.00
+001Ak000000830O,11/2023,Question,1,1,0,0,2.72,5.23,0,0,3.00
+001Ak0000009NPQ,11/2023,Problem,1,1,0,0,3.22,16.70,0,1,5.00
+001Ak0000009VeK,11/2023,Feature Request,1,1,0,0,0.88,40.45,1,0,
+001Ak000000A6jO,11/2023,Billing,1,1,0,0,3.90,8.48,0,0,
+001Ak000000A6jO,11/2023,Question,1,1,0,0,10.55,26.10,0,0,
+001Ak000000AEyI,11/2023,Problem,1,1,0,0,0.97,22.55,0,0,
+001Ak000000Afkj,11/2023,Problem,2,2,0,1,2.43,23.89,1,1,
+001Ak000000Afkj,11/2023,Question,1,1,0,0,3.78,15.20,0,0,
+001Ak000000Anzd,11/2023,Billing,1,1,0,0,1.20,11.37,0,0,5.00
+001Ak000000Aq3M,11/2023,Problem,1,1,0,0,3.47,11.55,0,0,
+001Ak000000B8at,11/2023,Problem,1,1,0,0,0.40,11.37,0,0,
+001Ak000000B8at,11/2023,Question,2,2,0,0,1.69,15.40,0,0,5.00
+001Ak000000BP4h,11/2023,Question,1,1,0,0,3.18,15.93,0,0,
+001Ak000000Bjfx,11/2023,Problem,1,0,1,0,2.22,,0,0,
+001Ak000000Bljg,11/2023,Billing,1,1,0,1,2.67,74.27,1,0,4.00
+001Ak000000Bljg,11/2023,Feature Request,1,1,0,0,2.98,23.90,0,0,
+001Ak000000Bljg,11/2023,Question,1,0,1,0,0.80,,0,0,
+001Ak000000CASO,11/2023,Billing,1,1,0,0,1.07,5.08,0,0,5.00
+001Ak000000CASO,11/2023,Question,1,1,0,0,1.40,18.67,0,0,
+001Ak000000CdIY,11/2023,Feature Request,1,1,0,0,3.20,14.95,0,0,
+001Ak000000CdIY,11/2023,Problem,3,3,0,0,2.76,23.10,0,0,4.00
+001Ak000000CfMH,11/2023,Feature Request,1,1,0,0,1.32,11.62,0,0,
+001Ak000000CfMH,11/2023,Problem,2,2,0,1,6.18,15.26,0,0,3.00
+001Ak000000D21G,11/2023,Feature Request,1,1,0,0,2.02,3.77,0,0,5.00
+001Ak000000D44z,11/2023,Problem,1,0,1,0,1.15,,0,0,
+001Ak000000D44z,11/2023,Question,1,1,0,0,3.77,12.97,0,0,5.00
+001Ak000000D68i,11/2023,Question,1,1,0,0,0.97,5.32,0,0,5.00
+001Ak000000DWv9,11/2023,Problem,2,1,1,0,1.83,23.20,0,0,
+001Ak000000Dxha,11/2023,Feature Request,1,1,0,0,3.53,15.35,0,0,
+001Ak000000Dxha,11/2023,Question,1,0,1,1,2.43,,0,0,
+001Ak000000E80D,11/2023,Question,0,1,0,0,,19.38,0,0,4.00
+001Ak000000EGF7,11/2023,Feature Request,1,1,0,0,2.98,12.58,0,0,
+001Ak000000EGF7,11/2023,Question,1,1,0,0,1.43,3.65,0,0,5.00
+001Ak000000EQXk,11/2023,Question,1,1,0,0,0.55,12.27,0,0,
+001Ak000000FBvR,11/2023,Billing,1,1,0,0,1.43,20.08,0,0,
+001Ak000000G1Qa,11/2023,Problem,1,1,0,0,0.65,21.87,0,0,5.00
+001Ak000000Gv3B,11/2023,Problem,1,0,1,0,2.03,,0,0,
+001Ak000000Ji69,11/2023,Feature Request,1,0,1,0,,,0,0,
+001Ak000000KdmT,11/2023,Feature Request,1,1,0,0,0.30,24.68,0,0,
+001Ak000000Lhhh,11/2023,Billing,1,1,0,0,3.57,13.00,0,0,
+001Ak000000MvvY,11/2023,Feature Request,1,1,0,0,3.65,5.43,0,0,
+001Ak000000NX0c,11/2023,Question,1,0,1,0,0.90,,0,0,
+001Ak000000Nb84,11/2023,Problem,1,1,0,0,3.78,15.15,0,0,4.00
+001Ak000000OGKa,11/2023,Question,1,1,0,0,3.38,17.32,0,0,4.00
+001Ak000000OIOJ,11/2023,Problem,1,0,1,0,0.52,,0,1,
+001Ak000000OOZU,11/2023,Feature Request,1,1,0,0,4.87,16.43,0,0,
+001Ak000000Pl2F,11/2023,Problem,1,1,0,0,1.02,9.40,0,0,5.00
+001Ak000000Q1W3,11/2023,Question,0,1,0,0,,21.98,0,0,
+001Ak000000QWPw,11/2023,Problem,2,2,0,0,2.43,8.53,0,0,
+001Ak000000Qeeq,11/2023,Question,1,1,0,0,1.18,3.90,0,0,4.00
+001Ak000000Qmtk,11/2023,Billing,1,1,0,0,2.42,5.35,0,0,5.00
+001Ak000000Qmtk,11/2023,Question,0,0,0,0,,,0,0,3.00
+001Ak000000Qv8e,11/2023,Feature Request,1,1,0,1,1.47,14.20,0,0,
+001Ak000000R5RH,11/2023,Billing,0,1,0,0,,20.27,0,0,
+001Ak000000R7V0,11/2023,Problem,3,3,0,0,2.02,15.53,0,0,4.00
+001Ak000000R7V0,11/2023,Question,2,2,0,0,1.17,8.12,0,0,
+001Ak000000RNyo,11/2023,Feature Request,1,1,0,0,3.40,17.78,0,0,
+001Ak000000RNyo,11/2023,Question,2,2,0,0,2.70,13.83,0,0,3.00
+001Ak000000RaLA,11/2023,Problem,1,1,0,0,2.70,7.37,0,0,
+001Ak000000Rssh,11/2023,Problem,1,1,0,0,1.30,6.38,0,1,
+001Ak000000SJf8,11/2023,Problem,1,0,1,0,1.13,,0,1,
+001Ak000000SRu2,11/2023,Billing,1,1,0,0,3.20,9.12,0,0,
+001Ak000000Sa8w,11/2023,Problem,3,3,0,0,2.14,5.33,0,0,
+001Ak000000ScCf,11/2023,Question,1,1,0,0,1.10,10.68,0,0,
+001Ak000000SsgT,11/2023,Billing,1,1,0,0,2.15,24.78,0,0,5.00
+001Ak000000SsgT,11/2023,Question,0,1,0,0,,62.67,1,0,4.00
+001Ak000000TBE0,11/2023,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000TBE0,11/2023,Question,1,1,0,0,0.68,20.55,0,0,
+001Ak000000TDHj,11/2023,Billing,0,1,0,0,,74.02,1,0,2.00
+001Ak000000TDHj,11/2023,Problem,2,2,0,0,1.99,14.97,0,0,3.00
+001Ak000000TDHj,11/2023,Question,1,1,0,0,1.83,3.10,0,0,5.00
+001Ak000000TFLS,11/2023,Problem,1,1,0,0,2.38,23.48,0,0,
+001Ak000000Te4A,11/2023,Feature Request,1,1,0,0,1.73,21.55,0,0,5.00
+001Ak000000Tg7t,11/2023,Billing,1,1,0,0,1.62,65.77,1,0,4.00
+001Ak000000Tg7t,11/2023,Feature Request,0,0,0,0,,,0,0,5.00
+001Ak000000Tg7t,11/2023,Question,1,1,0,0,1.07,10.48,0,0,
+001Ak000000TiBc,11/2023,Billing,1,1,0,0,1.60,22.82,0,0,5.00
+001Ak000000TiBc,11/2023,Feature Request,1,1,0,0,3.50,21.97,0,0,
+001Ak000000TiBc,11/2023,Problem,1,1,0,1,3.78,8.90,0,0,
+001Ak000000UB1m,11/2023,Problem,0,1,0,0,3.37,5.57,0,0,
+001Ak000000UXgl,11/2023,Feature Request,1,1,0,0,10.83,17.57,0,0,
+001Ak000000UXgl,11/2023,Problem,2,2,0,0,2.31,9.68,0,0,
+001Ak000000UZkU,11/2023,Billing,1,1,0,0,0.73,20.18,0,0,5.00
+001Ak000000UZkU,11/2023,Problem,1,1,0,0,2.33,9.28,0,0,
+001Ak000000UZkU,11/2023,Question,1,2,0,0,0.22,20.57,0,0,4.50
+001Ak000000UboD,11/2023,Problem,2,1,1,0,0.82,30.18,1,1,4.00
+001Ak000000UboD,11/2023,Question,0,1,0,0,,26.17,0,0,4.00
+001Ak000000Udrw,11/2023,Problem,2,2,0,1,1.52,6.61,0,1,4.00
+001Ak000000V8lp,11/2023,Problem,1,1,0,0,2.80,5.93,0,0,5.00
+001Ak000000VCtH,11/2023,Billing,1,1,1,0,,72.70,1,0,5.00
+001Ak000000Vu9W,11/2023,Problem,1,1,0,0,0.65,25.08,0,0,5.00
+001Ak000000VwDF,11/2023,Problem,1,1,0,0,2.10,3.75,0,0,4.00
+001Ak000000VyGy,11/2023,Problem,1,1,0,1,2.92,4.32,0,0,5.00
+001Ak000000VyGy,11/2023,Question,0,1,0,0,2.85,7.43,0,0,5.00
+001Ak000000W0Kh,11/2023,Billing,1,1,0,0,0.35,22.00,0,0,
+001Ak000000W0Kh,11/2023,Question,1,1,0,0,0.30,9.13,0,0,
+001Ak000000W2OQ,11/2023,Problem,1,1,0,1,1.72,12.73,0,0,5.00
+001Ak000000Wnm7,11/2023,Problem,1,1,0,0,1.70,16.52,0,0,5.00
+001Ak000000Wppq,11/2023,Problem,1,1,0,1,0.08,2.20,0,0,
+001Ak000000Wppq,11/2023,Question,1,1,0,0,3.88,6.40,0,0,
+001Ak000000WtxI,11/2023,Problem,1,1,0,0,2.13,10.23,0,0,3.00
+001Ak000000WtxI,11/2023,Question,1,1,0,0,0.85,2.40,0,0,
+001Ak000000XOrB,11/2023,Billing,1,2,0,0,1.82,38.19,1,0,4.00
+001Ak000000XOrB,11/2023,Problem,1,1,0,0,4.95,12.67,0,0,
+001Ak000000XOrB,11/2023,Question,3,3,0,0,1.70,11.86,0,0,4.00
+001Ak000000XhOi,11/2023,Feature Request,1,1,0,0,0.25,17.75,0,0,
+001Ak000000XhOi,11/2023,Question,1,1,0,0,2.48,19.92,0,0,5.00
+001Ak000000XjSR,11/2023,Problem,2,2,0,0,2.41,12.89,0,1,5.00
+001Ak000000YWtr,11/2023,Problem,0,1,0,0,,66.83,1,0,
+001Ak000000ZKLH,11/2023,Problem,1,1,0,0,0.20,9.72,0,0,
+001Ak000000ZrIt,11/2023,Problem,0,1,0,0,,79.37,1,0,
+001Ak000000ap2w,11/2023,Problem,1,1,0,0,0.48,21.25,0,1,
+001Ak000000ar6f,11/2023,Question,1,1,0,1,3.67,6.90,0,0,5.00
+001Ak000000bBhv,11/2023,Feature Request,1,1,0,0,1.38,11.07,0,0,
+001Ak000000bYMu,11/2023,Feature Request,1,1,0,0,0.65,23.68,0,0,5.00
+001Ak000000bYMu,11/2023,Problem,1,1,0,0,3.15,6.65,0,0,
+001Ak000000cRzV,11/2023,Problem,1,1,0,0,2.97,5.15,0,0,
+001Ak000000cwtO,11/2023,Problem,1,1,0,0,0.60,15.45,0,0,
+001Ak000000dVuj,11/2023,Problem,1,1,0,0,0.43,13.52,0,0,
+001Ak000000de9d,11/2023,Question,1,1,0,0,1.45,5.85,0,0,
+001Ak000000eNTb,11/2023,Problem,1,1,0,0,3.78,60.35,1,0,3.00
+001Ak000000f8rI,11/2023,Question,1,1,0,0,6.32,13.18,0,0,
+001Ak000000fF2T,11/2023,Problem,1,1,0,0,3.53,5.15,0,0,5.00
+001Ak000000fo3o,11/2023,Feature Request,1,1,0,0,3.67,25.17,0,0,
+001Ak000000hAWZ,11/2023,Question,1,1,0,0,0.93,5.65,0,0,5.00
+001Ak000000iERn,11/2023,Problem,1,1,0,0,1.80,6.55,0,0,
+001Ak000000jMUT,11/2023,Problem,1,1,0,0,2.38,19.08,0,0,
+001Ak000000jOYC,11/2023,Problem,1,1,0,0,0.25,2.02,0,0,
+001Ak000000kIAn,11/2023,Question,1,0,1,0,0.35,,0,0,
+001Ak000000kKEW,11/2023,Problem,0,1,0,0,,21.63,0,0,5.00
+001Ak000000kKEW,11/2023,Question,1,1,0,0,3.87,25.25,0,0,
+001Ak000000kQPh,11/2023,Problem,1,1,0,1,3.50,4.72,0,0,
+001Ak000000l7fw,11/2023,Billing,1,1,0,0,1.17,14.20,0,0,
+001Ak000000mz2a,11/2023,Feature Request,1,1,0,1,0.65,1.68,0,0,
+001Ak000000nBOw,11/2023,Question,0,0,0,0,,,0,0,5.00
+001Ak000000nkQH,11/2023,Feature Request,1,1,0,0,1.98,7.37,0,0,5.00
+001Ak000000o2xo,11/2023,Question,0,1,0,0,,73.27,1,0,5.00
+001Ak000000oLVL,11/2023,Feature Request,1,1,0,0,0.38,5.02,0,0,
+001Ak000000oLVL,11/2023,Problem,2,2,0,0,2.58,11.02,0,1,
+001Ak000000oNZ4,11/2023,Question,1,1,0,0,0.23,18.37,0,0,
+001Ak000000og6b,11/2023,Problem,1,1,0,0,1.95,7.72,0,0,5.00
+001Ak000000p4pJ,11/2023,Feature Request,1,1,0,1,2.67,7.90,0,0,4.00
+001Ak000000p6t2,11/2023,Problem,1,1,0,0,2.05,5.03,0,0,
+001Ak000000p8wl,11/2023,Problem,0,0,0,0,,,0,0,5.00
+001Ak000000p8wl,11/2023,Question,1,1,0,0,1.13,1.78,0,0,
+001Ak000000pZjC,11/2023,Problem,1,1,0,0,2.15,14.17,0,0,4.50
+001Ak000000pqD0,11/2023,Billing,1,1,0,0,1.28,23.00,0,0,
+001Ak000000pqD0,11/2023,Question,1,1,0,0,0.10,70.78,1,1,3.00
+001Ak000000psGj,11/2023,Question,2,2,0,1,2.47,9.00,0,0,5.00
+001Ak000000qL6t,11/2023,Feature Request,1,1,0,0,0.67,12.75,0,0,
+001Ak000000qL6t,11/2023,Problem,1,1,0,0,1.55,5.25,0,0,4.00
+001Ak000000qNAc,11/2023,Feature Request,1,1,0,0,1.73,22.02,0,0,4.00
+001Ak000000qNAc,11/2023,Question,1,1,0,0,5.62,12.50,0,0,4.00
+001Ak000000qwBx,11/2023,Feature Request,1,1,0,0,2.07,8.67,0,0,4.00
+001Ak000000qyFg,11/2023,Problem,3,3,0,1,2.81,9.68,0,0,
+001Ak000000rP27,11/2023,Billing,0,1,0,0,,11.68,0,0,
+001Ak000000rR5q,11/2023,Problem,1,1,0,0,2.97,12.45,0,0,
+001Ak000000rT9Z,11/2023,Question,1,1,0,0,0.42,12.17,0,0,4.00
+001Ak000000s07B,11/2023,Problem,1,1,0,0,1.47,13.67,0,0,5.00
+001Ak000000s2Au,11/2023,Problem,1,1,0,0,2.62,22.62,0,0,
+001Ak000000s2Au,11/2023,Question,1,1,0,0,4.35,6.00,0,0,5.00
+001Ak000000s4Ed,11/2023,Problem,1,1,0,0,3.08,26.45,0,0,
+001Ak000000s4Ed,11/2023,Question,1,1,0,0,2.97,45.52,1,0,
+001Ak000000s6IM,11/2023,Billing,1,1,0,0,3.15,21.12,0,0,5.00
+001Ak000000s6IM,11/2023,Problem,1,1,0,0,2.08,23.87,0,0,
+001Ak000000s6IM,11/2023,Question,1,1,0,0,2.73,17.10,0,0,
+001Ak000000sAPo,11/2023,Problem,1,1,0,1,2.77,37.83,1,0,
+001Ak000000stjm,11/2023,Problem,0,1,0,0,,45.75,1,0,
+001Ak000000svnV,11/2023,Problem,1,1,0,0,1.73,26.23,0,0,5.00
+001Ak000000t1yg,11/2023,Feature Request,0,1,0,0,,19.98,0,0,
+001Ak000000t42P,11/2023,Question,1,1,0,0,3.02,14.53,0,0,
+001Ak000000tpQ6,11/2023,Question,1,0,1,0,10.08,,0,0,
+001Ak000000trTp,11/2023,Problem,1,1,0,0,3.82,20.13,0,0,5.00
+001Ak000000trTp,11/2023,Question,3,3,0,0,1.86,15.02,0,0,4.00
+001Ak000000tvbH,11/2023,Problem,1,1,0,0,2.73,17.72,0,0,
+001Ak000000tvbH,11/2023,Question,1,1,0,0,0.42,23.75,0,0,
+001Ak000000txf0,11/2023,Question,0,1,0,0,,7.45,0,0,4.00
+001Ak000000uann,11/2023,Problem,1,1,0,0,1.30,21.83,0,0,3.00
+001Ak000000uann,11/2023,Question,1,1,0,0,1.02,14.62,0,0,5.00
+001Ak000000wYLc,11/2023,Problem,1,1,0,0,3.30,7.45,0,0,
+001Ak000000wsws,11/2023,Problem,1,1,0,0,1.90,3.72,0,0,4.00

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2023-12-31.csv

@@ -0,0 +1,161 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000005FxQ,12/2023,Feature Request,1,1,0,0,0.45,18.95,0,0,
+001Ak0000005ina,12/2023,Problem,1,1,0,0,1.40,15.35,0,0,5.00
+001Ak0000008Rj6,12/2023,Problem,1,1,0,0,3.12,7.25,0,0,
+001Ak0000008sVX,12/2023,Billing,1,1,0,0,0.13,13.40,0,0,4.00
+001Ak000000A6jO,12/2023,Feature Request,1,1,0,0,1.47,23.37,0,0,
+001Ak000000A6jO,12/2023,Problem,1,1,0,0,3.75,21.02,0,0,5.00
+001Ak000000A6jO,12/2023,Question,2,2,0,0,2.41,17.39,0,0,4.33
+001Ak000000AEyI,12/2023,Problem,3,3,0,1,1.46,4.39,0,0,4.00
+001Ak000000Afkj,12/2023,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000Afkj,12/2023,Question,1,1,0,0,3.27,22.42,0,0,
+001Ak000000Anzd,12/2023,Problem,1,1,0,0,7.77,21.77,0,0,
+001Ak000000B8at,12/2023,Question,2,2,0,0,1.89,13.88,0,0,5.00
+001Ak000000BP4h,12/2023,Billing,1,1,0,0,3.60,6.15,0,1,
+001Ak000000BP4h,12/2023,Problem,1,1,0,0,2.70,9.30,0,0,5.00
+001Ak000000BP4h,12/2023,Question,2,2,0,1,5.67,7.52,0,0,
+001Ak000000Bjfx,12/2023,Problem,0,1,0,0,,22.03,0,0,
+001Ak000000Bljg,12/2023,Feature Request,1,1,0,0,1.20,15.87,0,0,4.00
+001Ak000000Bljg,12/2023,Question,1,2,0,0,3.02,16.71,0,0,
+001Ak000000CASO,12/2023,Problem,2,2,0,1,2.14,5.61,0,0,5.00
+001Ak000000CCW7,12/2023,Problem,1,1,0,0,3.60,10.37,0,0,
+001Ak000000CEZq,12/2023,Feature Request,1,1,0,0,0.27,8.63,0,0,
+001Ak000000CdIY,12/2023,Problem,1,1,0,1,3.58,9.42,0,0,
+001Ak000000CdIY,12/2023,Question,2,2,0,0,2.10,28.80,1,0,5.00
+001Ak000000CfMH,12/2023,Feature Request,1,1,0,0,2.13,7.15,0,0,5.00
+001Ak000000CfMH,12/2023,Problem,1,1,0,0,2.53,10.58,0,0,
+001Ak000000D21G,12/2023,Problem,1,1,0,1,0.65,8.75,0,0,4.00
+001Ak000000D44z,12/2023,Problem,0,1,0,0,,10.28,0,0,
+001Ak000000DUrQ,12/2023,Question,1,1,0,0,0.72,2.35,0,0,4.00
+001Ak000000DWv9,12/2023,Problem,0,1,0,0,,12.65,0,0,
+001Ak000000DWv9,12/2023,Question,1,1,0,0,3.28,22.15,0,0,
+001Ak000000Dxha,12/2023,Feature Request,1,1,0,0,2.08,20.08,0,0,
+001Ak000000Dxha,12/2023,Question,1,2,0,0,1.22,11.48,0,0,3.50
+001Ak000000EGF7,12/2023,Problem,2,2,0,0,1.89,13.21,0,0,
+001Ak000000FBvR,12/2023,Billing,0,0,0,0,,,0,0,4.00
+001Ak000000GYOC,12/2023,Question,1,1,0,0,2.47,5.32,0,0,
+001Ak000000Gv3B,12/2023,Problem,0,1,0,0,,53.57,1,0,
+001Ak000000H1EM,12/2023,Feature Request,1,1,0,0,0.33,12.87,0,0,
+001Ak000000HU4W,12/2023,Feature Request,1,1,0,0,3.23,18.48,0,0,5.00
+001Ak000000I59a,12/2023,Problem,1,1,0,0,0.33,61.88,1,0,
+001Ak000000Isb0,12/2023,Problem,1,1,0,0,3.23,20.38,0,0,
+001Ak000000Ji69,12/2023,Feature Request,0,1,0,0,8.43,11.18,0,0,
+001Ak000000L6cd,12/2023,Problem,1,1,0,0,2.28,13.57,0,0,5.00
+001Ak000000Lfdy,12/2023,Problem,1,1,0,1,1.87,11.02,0,0,
+001Ak000000Lfdy,12/2023,Question,1,1,0,0,0.38,21.40,0,0,4.00
+001Ak000000MXCq,12/2023,Problem,1,1,0,0,1.73,20.12,0,0,4.00
+001Ak000000MbKI,12/2023,Feature Request,1,0,1,0,3.85,,0,0,
+001Ak000000NX0c,12/2023,Question,0,1,0,0,,22.90,0,0,
+001Ak000000NZ4L,12/2023,Problem,1,1,0,0,0.53,5.98,0,0,5.00
+001Ak000000Nb84,12/2023,Question,1,1,0,0,0.35,12.47,0,0,3.00
+001Ak000000NdBn,12/2023,Billing,1,1,0,0,0.60,12.55,0,0,5.00
+001Ak000000OIOJ,12/2023,Problem,0,1,0,0,,75.80,1,0,
+001Ak000000OMVl,12/2023,Problem,1,1,0,1,0.93,2.38,0,0,
+001Ak000000PC0u,12/2023,Question,1,1,0,0,1.40,19.37,0,0,5.00
+001Ak000000QFw8,12/2023,Question,1,1,0,0,3.30,9.00,0,0,4.00
+001Ak000000QHzr,12/2023,Question,1,1,0,0,5.43,7.52,0,0,
+001Ak000000R5RH,12/2023,Billing,1,1,0,0,1.83,22.13,0,0,
+001Ak000000R5RH,12/2023,Question,1,1,0,0,3.22,9.83,0,0,4.00
+001Ak000000R7V0,12/2023,Billing,1,1,0,0,2.53,37.63,1,1,
+001Ak000000R7V0,12/2023,Problem,0,0,0,0,,,0,0,5.00
+001Ak000000R7V0,12/2023,Question,1,1,0,0,1.12,9.80,0,0,5.00
+001Ak000000RNyo,12/2023,Problem,1,1,0,0,0.10,10.20,0,0,
+001Ak000000RaLA,12/2023,Problem,1,1,0,0,3.40,13.07,0,0,
+001Ak000000SJf8,12/2023,Problem,1,2,0,0,2.25,39.05,1,0,
+001Ak000000SRu2,12/2023,Problem,1,1,0,0,3.77,9.13,0,1,
+001Ak000000SRu2,12/2023,Question,1,1,0,0,0.27,19.63,0,0,
+001Ak000000ScCf,12/2023,Billing,1,1,0,1,1.50,1.92,0,0,5.00
+001Ak000000SsgT,12/2023,Problem,1,1,0,0,3.82,15.37,0,0,
+001Ak000000TBE0,12/2023,Problem,1,1,0,0,0.15,5.33,0,1,5.00
+001Ak000000TDHj,12/2023,Problem,1,1,0,0,1.15,62.93,1,0,
+001Ak000000TDHj,12/2023,Question,1,1,0,0,1.75,14.22,0,0,3.00
+001Ak000000TFLS,12/2023,Problem,1,1,0,0,3.10,5.80,0,0,4.00
+001Ak000000Te4A,12/2023,Problem,2,2,0,0,2.52,18.59,0,0,
+001Ak000000Tg7t,12/2023,Question,1,1,0,0,2.87,25.67,0,0,
+001Ak000000TiBc,12/2023,Feature Request,1,1,0,1,3.92,49.58,1,1,3.00
+001Ak000000U6uK,12/2023,Problem,1,1,0,0,3.60,19.23,0,0,
+001Ak000000UB1m,12/2023,Problem,1,1,0,0,0.65,23.30,0,0,
+001Ak000000UXgl,12/2023,Problem,1,1,0,0,3.62,22.80,0,0,5.00
+001Ak000000UboD,12/2023,Problem,1,2,0,1,0.55,12.86,0,0,3.50
+001Ak000000V8lp,12/2023,Problem,1,1,0,0,1.40,22.87,0,0,
+001Ak000000VCtH,12/2023,Billing,0,1,0,0,5.83,8.30,0,0,3.00
+001Ak000000VCtH,12/2023,Problem,1,1,0,1,3.18,8.33,0,0,
+001Ak000000VEx0,12/2023,Billing,1,1,0,0,1.43,21.93,0,0,
+001Ak000000VEx0,12/2023,Problem,1,1,0,0,1.30,24.83,0,0,5.00
+001Ak000000VEx0,12/2023,Question,1,1,0,0,3.87,21.23,0,0,4.00
+001Ak000000VH0j,12/2023,Question,1,1,0,0,1.08,71.70,1,0,
+001Ak000000Vu9W,12/2023,Problem,1,1,0,0,0.60,2.02,0,0,
+001Ak000000VwDF,12/2023,Problem,1,1,0,0,11.50,14.50,0,0,4.00
+001Ak000000VyGy,12/2023,Question,1,1,0,0,2.38,19.80,0,0,
+001Ak000000W0Kh,12/2023,Problem,2,2,0,0,5.19,39.74,1,1,
+001Ak000000W0Kh,12/2023,Question,1,0,1,0,2.93,,0,0,
+001Ak000000W2OQ,12/2023,Question,1,1,0,1,9.82,11.35,0,0,4.00
+001Ak000000Wnm7,12/2023,Question,1,1,0,0,1.02,23.42,0,0,4.00
+001Ak000000WtxI,12/2023,Question,2,2,0,0,2.32,7.15,0,0,5.00
+001Ak000000XOrB,12/2023,Problem,3,2,1,1,1.90,13.44,0,0,4.50
+001Ak000000XOrB,12/2023,Question,1,1,0,1,0.10,4.03,0,0,5.00
+001Ak000000XQuu,12/2023,Problem,1,1,0,1,2.27,10.18,0,0,3.00
+001Ak000000XQuu,12/2023,Question,1,0,1,1,1.87,,0,1,
+001Ak000000b9eC,12/2023,Problem,1,1,0,0,3.48,21.85,0,0,3.00
+001Ak000000bBhv,12/2023,Problem,1,1,0,0,0.48,25.42,0,0,5.00
+001Ak000000bSBj,12/2023,Feature Request,1,1,0,0,2.82,30.10,1,0,2.00
+001Ak000000cPvm,12/2023,Question,1,1,0,1,0.70,5.93,0,0,4.00
+001Ak000000cupf,12/2023,Question,1,1,0,0,1.57,18.33,0,0,5.00
+001Ak000000dgDM,12/2023,Question,1,1,0,0,7.43,24.13,0,0,3.00
+001Ak000000eLPs,12/2023,Question,1,1,0,0,0.52,16.55,0,0,
+001Ak000000eTem,12/2023,Problem,1,1,0,0,3.10,9.93,0,0,
+001Ak000000f8rI,12/2023,Problem,1,0,1,0,2.92,,0,0,
+001Ak000000f8rI,12/2023,Question,0,0,0,0,,,0,0,4.00
+001Ak000000gRCb,12/2023,Question,1,1,0,0,2.23,25.85,0,0,5.00
+001Ak000000gTGK,12/2023,Problem,1,1,0,0,2.13,11.12,0,0,
+001Ak000000h8Sq,12/2023,Problem,1,1,0,0,1.75,19.22,0,0,4.00
+001Ak000000hhUB,12/2023,Problem,1,1,0,0,1.15,20.17,0,0,3.00
+001Ak000000iAKL,12/2023,Feature Request,1,1,0,0,2.30,7.63,0,0,
+001Ak000000iAKL,12/2023,Question,1,1,0,0,3.72,5.85,0,0,
+001Ak000000iERn,12/2023,Question,1,1,0,1,3.92,4.37,0,1,
+001Ak000000jSfe,12/2023,Question,1,1,0,0,10.83,12.10,0,0,
+001Ak000000kIAn,12/2023,Question,0,1,0,0,,16.02,0,0,5.00
+001Ak000000kMIF,12/2023,Problem,1,1,0,0,1.12,11.52,0,0,5.00
+001Ak000000kOLy,12/2023,Problem,1,1,0,0,0.75,18.42,0,0,5.00
+001Ak000000lv7M,12/2023,Problem,1,1,0,1,2.28,8.80,0,0,
+001Ak000000m9XR,12/2023,Question,1,1,0,0,2.88,13.55,0,0,5.00
+001Ak000000n9LD,12/2023,Question,1,1,0,0,3.72,5.58,0,0,
+001Ak000000o2xo,12/2023,Problem,1,1,0,0,1.05,16.12,0,0,4.00
+001Ak000000oNZ4,12/2023,Feature Request,1,1,0,0,3.63,5.27,0,0,
+001Ak000000p4pJ,12/2023,Question,1,1,0,1,3.03,5.27,0,0,
+001Ak000000p6t2,12/2023,Problem,1,1,0,0,2.12,13.60,0,0,
+001Ak000000p6t2,12/2023,Question,1,1,0,1,3.57,9.77,0,0,
+001Ak000000p8wl,12/2023,Billing,1,1,0,1,3.90,11.07,0,0,4.00
+001Ak000000p8wl,12/2023,Question,1,1,0,0,3.47,49.90,1,0,2.00
+001Ak000000pZjC,12/2023,Question,2,1,1,0,2.15,10.15,0,0,
+001Ak000000psGj,12/2023,Question,1,1,0,1,0.10,3.25,0,0,3.00
+001Ak000000puKS,12/2023,Question,1,1,0,0,3.07,12.87,0,0,5.00
+001Ak000000qJ3A,12/2023,Problem,1,1,0,0,3.15,13.88,0,0,4.00
+001Ak000000qL6t,12/2023,Problem,3,3,0,1,2.19,13.82,0,0,
+001Ak000000qNAc,12/2023,Feature Request,1,1,0,0,1.67,22.87,0,0,
+001Ak000000qNAc,12/2023,Question,2,1,1,0,1.32,36.83,1,2,
+001Ak000000qwBx,12/2023,Feature Request,1,1,0,0,2.92,19.88,0,0,
+001Ak000000r0JP,12/2023,Question,1,1,0,0,1.13,3.48,0,0,
+001Ak000000rP27,12/2023,Question,1,1,0,1,2.22,5.08,0,0,3.00
+001Ak000000rT9Z,12/2023,Problem,1,1,0,0,3.27,3.78,0,0,
+001Ak000000s07B,12/2023,Problem,1,1,0,1,1.17,2.30,0,0,5.00
+001Ak000000s2Au,12/2023,Billing,1,1,0,0,4.28,5.75,0,0,4.00
+001Ak000000s2Au,12/2023,Problem,1,1,0,0,2.93,13.30,0,0,
+001Ak000000s6IM,12/2023,Feature Request,1,1,0,0,3.47,25.68,0,0,
+001Ak000000s6IM,12/2023,Problem,1,0,1,1,3.33,,0,0,
+001Ak000000sAPo,12/2023,Problem,1,1,0,0,1.48,10.00,0,0,
+001Ak000000svnV,12/2023,Problem,1,1,0,0,0.73,21.63,0,0,
+001Ak000000sxrE,12/2023,Question,1,1,0,0,2.85,17.92,0,0,
+001Ak000000t1yg,12/2023,Question,1,1,0,0,1.73,6.47,0,0,
+001Ak000000t42P,12/2023,Feature Request,1,1,0,0,0.63,12.48,0,0,
+001Ak000000t42P,12/2023,Question,1,1,0,0,1.93,14.68,0,0,
+001Ak000000tpQ6,12/2023,Problem,1,1,0,0,2.83,11.10,0,0,
+001Ak000000tpQ6,12/2023,Question,0,1,0,0,,25.43,0,0,4.00
+001Ak000000trTp,12/2023,Billing,1,1,0,0,1.67,3.13,0,0,3.00
+001Ak000000trTp,12/2023,Problem,1,1,0,0,0.22,10.07,0,0,5.00
+001Ak000000trTp,12/2023,Question,1,1,0,1,1.27,60.30,1,0,
+001Ak000000ttXY,12/2023,Billing,1,1,0,0,1.22,20.45,0,0,5.00
+001Ak000000ttXY,12/2023,Problem,1,1,0,0,2.43,14.62,0,0,
+001Ak000000ttXY,12/2023,Question,1,1,0,1,2.88,3.47,0,0,4.00
+001Ak000000wLzG,12/2023,Question,1,1,0,0,3.55,22.95,0,0,
+001Ak000000wYLc,12/2023,Problem,0,0,0,0,,,0,0,4.00

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2024-01-31.csv

@@ -0,0 +1,132 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000004G9e,1/2024,Question,1,1,0,0,3.63,8.97,0,0,5.00
+001Ak0000005FxQ,1/2024,Feature Request,0,0,0,0,,,0,0,5.00
+001Ak0000008547,1/2024,Problem,1,1,0,0,2.28,19.90,0,0,
+001Ak000000877q,1/2024,Problem,1,1,0,0,2.22,15.30,0,0,
+001Ak0000008qRo,1/2024,Question,1,1,0,1,2.88,5.82,0,0,
+001Ak0000009VeK,1/2024,Question,1,1,0,0,2.63,63.18,1,1,
+001Ak000000AEyI,1/2024,Problem,1,1,0,0,0.72,23.78,0,0,
+001Ak000000Aq3M,1/2024,Feature Request,1,1,0,1,1.22,14.53,0,0,
+001Ak000000Aq3M,1/2024,Problem,1,1,0,0,3.00,10.57,0,0,4.00
+001Ak000000B8at,1/2024,Question,2,2,0,0,0.54,4.15,0,1,4.00
+001Ak000000BP4h,1/2024,Problem,1,1,0,1,5.13,7.68,0,0,
+001Ak000000Bjfx,1/2024,Problem,1,1,0,0,1.38,9.35,0,0,5.00
+001Ak000000Bjfx,1/2024,Question,1,0,1,0,2.00,,0,0,
+001Ak000000Bljg,1/2024,Billing,1,1,0,0,1.32,16.13,0,0,3.00
+001Ak000000CASO,1/2024,Problem,3,2,1,0,1.92,9.72,0,0,
+001Ak000000CCW7,1/2024,Question,1,1,0,0,3.03,3.60,0,0,
+001Ak000000CfMH,1/2024,Problem,0,0,0,0,,,0,0,3.00
+001Ak000000D21G,1/2024,Question,1,1,0,0,3.02,20.63,0,0,
+001Ak000000D44z,1/2024,Problem,3,3,0,0,3.00,11.68,0,0,5.00
+001Ak000000D44z,1/2024,Question,1,1,0,0,1.70,21.08,0,1,
+001Ak000000D68i,1/2024,Problem,1,1,0,0,5.83,6.73,0,0,
+001Ak000000DUrQ,1/2024,Feature Request,1,1,0,0,0.25,12.18,0,0,
+001Ak000000DUrQ,1/2024,Problem,1,0,1,0,2.15,,0,0,
+001Ak000000DWv9,1/2024,Problem,1,1,0,1,0.73,7.37,0,0,
+001Ak000000Dxha,1/2024,Billing,1,1,0,0,1.62,17.70,0,0,
+001Ak000000E80D,1/2024,Problem,2,2,0,0,3.27,15.55,0,0,4.00
+001Ak000000FME4,1/2024,Problem,1,1,0,0,0.22,13.67,0,0,3.00
+001Ak000000GSD1,1/2024,Problem,1,1,0,0,0.37,26.35,0,0,
+001Ak000000Gv3B,1/2024,Question,1,0,1,0,2.68,,0,0,
+001Ak000000GzAd,1/2024,Problem,1,1,0,0,1.55,11.20,0,0,3.00
+001Ak000000IBKl,1/2024,Feature Request,1,1,0,0,2.43,8.70,0,0,
+001Ak000000IBKl,1/2024,Problem,1,1,0,0,3.22,15.25,0,0,
+001Ak000000Jg2Q,1/2024,Problem,1,1,0,0,1.63,12.88,0,0,4.00
+001Ak000000KLEw,1/2024,Feature Request,1,0,1,0,,,0,0,
+001Ak000000M8U8,1/2024,Problem,1,1,0,1,3.05,11.98,0,0,4.00
+001Ak000000MAXr,1/2024,Question,1,1,0,0,1.05,26.10,0,0,
+001Ak000000MCba,1/2024,Problem,1,1,0,0,3.57,15.48,0,0,
+001Ak000000MbKI,1/2024,Feature Request,0,1,0,0,,13.83,0,0,
+001Ak000000MxzH,1/2024,Question,1,1,0,0,2.23,15.45,0,0,
+001Ak000000N030,1/2024,Question,1,1,0,1,2.62,12.25,0,0,
+001Ak000000OGKa,1/2024,Feature Request,1,1,0,0,3.47,4.45,0,0,
+001Ak000000P3m0,1/2024,Question,1,1,0,1,2.87,4.20,0,0,
+001Ak000000QHzr,1/2024,Question,1,1,0,0,3.03,5.13,0,0,
+001Ak000000Qeeq,1/2024,Question,1,1,0,1,1.28,11.95,0,0,4.00
+001Ak000000Qmtk,1/2024,Problem,1,1,0,0,0.82,15.68,0,0,
+001Ak000000Qv8e,1/2024,Problem,1,1,0,0,0.98,19.90,0,0,
+001Ak000000R7V0,1/2024,Problem,1,1,0,0,3.20,7.03,0,0,
+001Ak000000RYHR,1/2024,Question,1,0,1,0,0.52,,0,0,
+001Ak000000RaLA,1/2024,Question,1,1,0,1,0.22,1.62,0,0,5.00
+001Ak000000Rqoy,1/2024,Question,1,0,1,0,3.28,,0,0,
+001Ak000000Rssh,1/2024,Billing,1,1,0,1,0.80,2.40,0,0,
+001Ak000000S9MV,1/2024,Problem,1,1,0,0,11.90,25.00,0,0,
+001Ak000000Sa8w,1/2024,Question,2,2,0,0,2.06,19.27,0,0,5.00
+001Ak000000SsgT,1/2024,Problem,1,1,0,0,1.37,5.87,0,0,
+001Ak000000TDHj,1/2024,Question,2,2,0,0,3.48,22.20,0,0,
+001Ak000000Te4A,1/2024,Billing,1,1,0,1,0.98,2.80,0,0,
+001Ak000000U6uK,1/2024,Billing,1,1,0,0,2.28,19.57,0,0,
+001Ak000000U6uK,1/2024,Feature Request,2,2,0,0,2.25,11.83,0,0,5.00
+001Ak000000U6uK,1/2024,Problem,2,2,0,0,1.47,5.77,0,0,
+001Ak000000UB1m,1/2024,Problem,1,1,0,0,3.40,7.03,0,0,
+001Ak000000UB1m,1/2024,Question,1,1,0,0,1.28,18.42,0,0,
+001Ak000000UXgl,1/2024,Problem,3,3,0,0,5.07,22.67,1,0,4.00
+001Ak000000UZkU,1/2024,Problem,2,2,0,0,2.95,11.59,0,0,5.00
+001Ak000000UboD,1/2024,Question,1,1,0,0,2.68,23.85,0,0,
+001Ak000000Udrw,1/2024,Problem,3,3,0,0,2.61,12.61,0,0,
+001Ak000000V8lp,1/2024,Question,2,1,1,0,2.78,4.15,0,0,
+001Ak000000VEx0,1/2024,Problem,1,1,0,0,1.43,6.97,0,0,
+001Ak000000VyGy,1/2024,Problem,1,1,0,0,3.17,16.02,0,0,3.00
+001Ak000000W0Kh,1/2024,Question,0,1,0,0,,74.60,1,0,4.00
+001Ak000000W2OQ,1/2024,Feature Request,1,1,0,1,1.63,8.02,0,0,
+001Ak000000Wnm7,1/2024,Feature Request,1,1,0,0,0.83,22.47,0,0,
+001Ak000000Wnm7,1/2024,Question,1,1,0,0,0.58,18.35,0,0,5.00
+001Ak000000WtxI,1/2024,Problem,1,1,0,0,3.32,19.45,0,0,4.00
+001Ak000000WtxI,1/2024,Question,2,2,0,1,1.26,15.22,0,0,
+001Ak000000XOrB,1/2024,Problem,1,2,0,0,2.57,40.52,1,0,3.00
+001Ak000000XQuu,1/2024,Problem,1,1,0,0,1.93,16.65,0,0,
+001Ak000000XQuu,1/2024,Question,0,1,0,0,,80.63,1,0,2.00
+001Ak000000XhOi,1/2024,Problem,1,1,0,0,8.85,9.52,0,0,
+001Ak000000bYMu,1/2024,Question,1,1,0,0,2.27,25.85,0,0,5.00
+001Ak000000bsyA,1/2024,Question,1,1,0,0,7.08,25.60,0,0,
+001Ak000000cslw,1/2024,Problem,1,1,0,0,2.45,21.95,0,0,4.00
+001Ak000000eHIQ,1/2024,Problem,1,1,0,0,2.28,71.98,1,0,4.00
+001Ak000000eLPs,1/2024,Question,1,0,1,0,0.60,,0,0,
+001Ak000000eNTb,1/2024,Billing,1,1,0,0,3.73,29.68,1,0,
+001Ak000000f6nZ,1/2024,Billing,1,0,1,0,11.22,,0,0,
+001Ak000000f8rI,1/2024,Problem,0,1,0,0,,9.60,0,0,
+001Ak000000fCyk,1/2024,Problem,1,1,0,0,3.23,16.90,0,0,
+001Ak000000fo3o,1/2024,Problem,1,1,0,0,2.23,19.40,0,0,
+001Ak000000fo3o,1/2024,Question,1,1,0,0,3.67,23.70,0,1,
+001Ak000000g2Tt,1/2024,Feature Request,1,1,0,0,0.95,10.82,0,0,4.00
+001Ak000000gVK3,1/2024,Problem,1,1,0,0,3.63,25.10,0,0,
+001Ak000000ilPP,1/2024,Question,1,0,1,0,1.50,,0,0,
+001Ak000000jSfe,1/2024,Question,1,1,0,0,1.25,17.30,0,0,4.00
+001Ak000000jUjN,1/2024,Problem,1,1,0,0,1.33,22.45,0,0,
+001Ak000000jYqp,1/2024,Problem,1,1,0,0,2.35,6.27,0,0,4.00
+001Ak000000jYqp,1/2024,Question,1,1,0,0,0.52,2.97,0,0,
+001Ak000000kSTQ,1/2024,Problem,1,1,0,0,2.12,6.82,0,0,
+001Ak000000lFuq,1/2024,Question,1,1,0,0,3.77,23.62,0,0,3.00
+001Ak000000mBbA,1/2024,Question,1,1,0,1,0.10,2.28,0,0,
+001Ak000000mojx,1/2024,Question,1,1,0,0,0.17,36.82,1,0,3.00
+001Ak000000n9LD,1/2024,Question,1,1,0,0,2.78,18.53,0,0,4.00
+001Ak000000nBOw,1/2024,Problem,1,1,0,0,3.45,6.28,0,0,
+001Ak000000nRsk,1/2024,Problem,1,1,0,0,1.32,48.17,1,1,
+001Ak000000o2xo,1/2024,Question,1,1,0,0,0.08,6.75,0,0,
+001Ak000000p8wl,1/2024,Problem,1,1,0,0,2.55,19.18,0,0,
+001Ak000000pZjC,1/2024,Question,0,1,0,0,,18.15,0,0,
+001Ak000000pqD0,1/2024,Feature Request,1,1,0,0,3.40,16.43,0,0,
+001Ak000000qJ3A,1/2024,Problem,1,1,0,0,10.45,13.73,0,0,
+001Ak000000qNAc,1/2024,Question,0,1,0,0,,71.80,1,0,3.00
+001Ak000000qPEL,1/2024,Problem,2,2,0,1,1.60,6.62,0,0,
+001Ak000000qyFg,1/2024,Feature Request,1,1,0,0,2.73,23.98,0,1,
+001Ak000000qyFg,1/2024,Problem,1,0,1,0,1.20,,0,0,
+001Ak000000qyFg,1/2024,Question,1,1,0,0,0.50,6.55,0,0,
+001Ak000000r0JP,1/2024,Question,1,1,0,0,1.50,24.70,0,0,5.00
+001Ak000000rR5q,1/2024,Problem,1,1,0,1,2.38,4.58,0,0,
+001Ak000000rT9Z,1/2024,Billing,1,1,0,1,1.73,9.25,0,0,4.00
+001Ak000000rT9Z,1/2024,Problem,1,1,0,1,1.02,1.75,0,0,
+001Ak000000rT9Z,1/2024,Question,1,1,0,0,4.32,11.78,0,0,
+001Ak000000rVDI,1/2024,Question,1,1,0,1,1.37,2.50,0,0,5.00
+001Ak000000s07B,1/2024,Feature Request,1,1,0,1,1.80,7.12,0,0,
+001Ak000000s6IM,1/2024,Problem,1,2,0,0,8.15,15.60,0,0,4.50
+001Ak000000stjm,1/2024,Billing,2,2,0,1,5.98,10.65,0,0,4.00
+001Ak000000sxrE,1/2024,Feature Request,1,1,0,0,2.13,2.45,0,0,4.00
+001Ak000000sxrE,1/2024,Problem,2,2,0,0,1.10,6.57,0,0,
+001Ak000000sxrE,1/2024,Question,1,1,0,0,0.58,20.63,0,0,5.00
+001Ak000000szux,1/2024,Question,1,1,0,0,2.22,18.92,0,0,
+001Ak000000t1yg,1/2024,Problem,1,1,0,0,3.92,24.17,0,0,
+001Ak000000t42P,1/2024,Question,3,3,0,0,1.53,15.77,0,0,
+001Ak000000tvbH,1/2024,Question,1,1,0,0,1.87,5.42,0,0,
+001Ak000000txf0,1/2024,Problem,1,1,0,0,5.22,24.72,0,0,
+001Ak000000uann,1/2024,Question,1,1,0,0,3.60,16.73,0,0,

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2024-02-29.csv

@@ -0,0 +1,119 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak00000043nI,2/2024,Problem,1,1,0,1,3.77,7.05,0,0,5.00
+001Ak000000830O,2/2024,Problem,1,1,0,0,2.32,76.23,1,0,
+001Ak0000008sVX,2/2024,Question,1,1,0,0,0.17,8.10,0,0,4.00
+001Ak000000AEyI,2/2024,Billing,1,1,0,0,2.92,14.60,0,0,5.00
+001Ak000000AEyI,2/2024,Problem,1,1,0,0,8.13,13.77,0,0,5.00
+001Ak000000AEyI,2/2024,Question,1,1,0,0,1.15,9.03,0,0,3.00
+001Ak000000ANDC,2/2024,Problem,1,1,0,0,3.58,17.75,0,0,
+001Ak000000Afkj,2/2024,Billing,1,1,0,0,0.22,7.78,0,0,
+001Ak000000Aq3M,2/2024,Feature Request,0,0,0,0,,,0,0,4.00
+001Ak000000Aq3M,2/2024,Problem,1,1,0,1,3.90,11.73,0,0,3.00
+001Ak000000B8at,2/2024,Feature Request,1,1,0,0,3.20,13.42,0,0,
+001Ak000000B8at,2/2024,Problem,1,1,0,0,8.17,8.75,0,0,5.00
+001Ak000000BP4h,2/2024,Problem,1,1,0,0,3.57,24.20,0,0,
+001Ak000000Bjfx,2/2024,Problem,1,1,0,0,2.57,11.90,0,0,5.00
+001Ak000000Bjfx,2/2024,Question,1,2,0,0,6.35,39.03,1,1,2.00
+001Ak000000Bljg,2/2024,Problem,1,1,0,1,7.35,9.30,0,0,2.00
+001Ak000000CASO,2/2024,Problem,1,2,0,0,3.22,16.68,0,0,5.00
+001Ak000000CASO,2/2024,Question,2,2,0,0,1.38,15.94,0,0,4.00
+001Ak000000CEZq,2/2024,Question,2,2,0,0,2.26,30.46,1,0,4.00
+001Ak000000CdIY,2/2024,Problem,1,1,0,0,2.52,17.98,0,0,5.00
+001Ak000000CfMH,2/2024,Question,2,2,0,1,2.53,11.57,0,0,5.00
+001Ak000000D21G,2/2024,Question,1,1,0,0,3.13,17.35,0,0,
+001Ak000000DUrQ,2/2024,Problem,1,2,0,0,2.47,40.91,1,0,
+001Ak000000DWv9,2/2024,Billing,1,1,0,1,0.98,3.80,0,0,
+001Ak000000GSD1,2/2024,Problem,1,1,0,0,1.92,46.07,1,1,
+001Ak000000Gv3B,2/2024,Problem,1,1,0,0,2.33,11.63,0,0,
+001Ak000000Gv3B,2/2024,Question,0,1,0,0,,72.83,1,0,
+001Ak000000HW8F,2/2024,Billing,1,1,0,0,0.37,18.38,0,0,
+001Ak000000KLEw,2/2024,Feature Request,0,1,0,0,10.48,16.67,0,0,
+001Ak000000L4Yu,2/2024,Problem,1,1,0,0,3.05,6.72,0,0,4.00
+001Ak000000M8U8,2/2024,Problem,1,1,0,1,1.33,6.98,0,0,
+001Ak000000NUwt,2/2024,Problem,1,1,0,0,2.90,7.52,0,0,
+001Ak000000QHzr,2/2024,Question,1,1,0,0,1.73,78.68,1,0,
+001Ak000000Qmtk,2/2024,Problem,3,3,0,0,5.26,19.10,0,0,3.50
+001Ak000000R5RH,2/2024,Feature Request,2,2,0,0,1.20,40.99,1,1,
+001Ak000000R5RH,2/2024,Question,1,1,0,0,2.40,5.33,0,0,
+001Ak000000RNyo,2/2024,Question,1,1,0,0,1.63,15.52,0,0,
+001Ak000000RYHR,2/2024,Problem,1,1,0,0,1.65,4.02,0,0,
+001Ak000000RYHR,2/2024,Question,0,1,0,0,,18.68,0,0,5.00
+001Ak000000Rqoy,2/2024,Question,0,1,0,0,,16.12,0,0,
+001Ak000000SJf8,2/2024,Question,1,1,0,0,0.63,15.02,0,0,
+001Ak000000SRu2,2/2024,Problem,1,1,0,0,2.85,12.98,0,0,
+001Ak000000Sa8w,2/2024,Billing,1,1,0,0,3.38,23.77,0,1,
+001Ak000000ScCf,2/2024,Question,1,1,0,0,0.68,9.57,0,0,
+001Ak000000SsgT,2/2024,Problem,1,1,0,0,3.85,18.25,0,0,
+001Ak000000TBE0,2/2024,Billing,1,1,0,0,3.83,4.37,0,0,5.00
+001Ak000000TDHj,2/2024,Billing,1,1,0,0,2.47,25.57,0,0,
+001Ak000000TDHj,2/2024,Question,2,1,1,0,6.29,21.93,0,0,3.00
+001Ak000000TFLS,2/2024,Feature Request,1,1,0,0,1.73,22.62,0,0,
+001Ak000000Te4A,2/2024,Problem,1,1,0,0,3.57,10.43,0,0,4.00
+001Ak000000Te4A,2/2024,Question,1,1,0,0,1.37,3.00,0,0,5.00
+001Ak000000TiBc,2/2024,Problem,1,1,0,1,0.55,67.58,1,0,
+001Ak000000U6uK,2/2024,Billing,0,0,0,0,,,0,0,5.00
+001Ak000000U6uK,2/2024,Question,1,1,0,0,2.57,13.32,0,0,
+001Ak000000UXgl,2/2024,Problem,0,0,0,0,,,0,0,2.00
+001Ak000000UXgl,2/2024,Question,1,1,0,0,3.25,8.30,0,0,
+001Ak000000Udrw,2/2024,Question,1,1,0,0,2.18,16.13,0,0,4.00
+001Ak000000V8lp,2/2024,Billing,1,1,0,0,3.23,20.13,0,0,
+001Ak000000V8lp,2/2024,Question,0,1,0,0,3.32,8.62,0,0,
+001Ak000000VCtH,2/2024,Problem,1,1,0,1,1.55,13.22,0,0,
+001Ak000000VEx0,2/2024,Problem,1,1,0,0,0.52,13.45,0,0,
+001Ak000000VH0j,2/2024,Problem,1,1,0,0,2.70,18.55,0,0,
+001Ak000000W2OQ,2/2024,Question,1,1,0,0,3.10,6.78,0,0,
+001Ak000000XOrB,2/2024,Problem,1,1,0,0,0.13,14.05,0,0,
+001Ak000000XQuu,2/2024,Problem,2,2,0,0,1.02,18.02,0,0,
+001Ak000000YMbE,2/2024,Question,1,1,0,0,2.67,6.20,0,0,5.00
+001Ak000000YvcZ,2/2024,Question,1,1,0,0,2.63,8.73,0,1,
+001Ak000000ZIHY,2/2024,Billing,1,1,0,1,3.48,49.30,1,0,4.00
+001Ak000000ZIHY,2/2024,Problem,1,1,0,1,1.92,14.92,0,0,
+001Ak000000ZIHY,2/2024,Question,1,0,1,0,0.38,,0,0,
+001Ak000000bYMu,2/2024,Problem,1,1,0,0,0.98,8.47,0,0,
+001Ak000000cNs3,2/2024,Question,1,1,0,0,2.88,7.42,0,0,5.00
+001Ak000000cPvm,2/2024,Question,1,1,0,0,1.22,9.48,0,0,
+001Ak000000da2B,2/2024,Problem,1,1,0,0,1.15,16.88,0,0,
+001Ak000000eLPs,2/2024,Question,0,1,0,0,,23.18,0,0,5.00
+001Ak000000ePXK,2/2024,Problem,1,1,0,1,2.22,13.47,0,0,
+001Ak000000ePXK,2/2024,Question,1,1,0,0,1.38,13.27,0,0,
+001Ak000000eRb3,2/2024,Problem,1,1,0,0,1.37,21.12,0,0,3.00
+001Ak000000f6nZ,2/2024,Billing,0,1,0,0,,20.77,0,0,
+001Ak000000fo3o,2/2024,Question,1,0,1,1,1.63,,0,0,
+001Ak000000hhUB,2/2024,Question,1,1,0,0,2.80,13.82,0,0,
+001Ak000000ilPP,2/2024,Question,0,1,0,0,,17.90,0,0,
+001Ak000000jSfe,2/2024,Question,1,1,0,0,1.00,4.75,0,0,4.00
+001Ak000000kMIF,2/2024,Question,1,1,0,0,1.63,20.23,0,0,2.00
+001Ak000000kSTQ,2/2024,Problem,1,1,0,0,2.15,14.98,0,1,
+001Ak000000lBnO,2/2024,Problem,2,2,0,1,2.05,7.66,0,0,5.00
+001Ak000000mBbA,2/2024,Problem,1,1,0,0,0.20,18.17,0,0,
+001Ak000000nmU0,2/2024,Feature Request,1,1,0,1,6.20,8.02,0,0,4.00
+001Ak000000oNZ4,2/2024,Question,1,1,0,0,1.38,4.28,0,0,5.00
+001Ak000000oe2s,2/2024,Question,1,1,0,0,2.52,19.35,0,0,5.00
+001Ak000000og6b,2/2024,Question,1,1,0,0,1.60,23.08,0,0,
+001Ak000000p6t2,2/2024,Problem,2,2,0,0,1.06,10.82,0,0,
+001Ak000000p6t2,2/2024,Question,1,0,1,0,1.70,,0,0,
+001Ak000000psGj,2/2024,Problem,1,1,0,0,0.97,10.15,0,0,
+001Ak000000puKS,2/2024,Question,1,0,1,0,2.55,,0,0,
+001Ak000000qJ3A,2/2024,Question,1,1,0,0,0.63,1.57,0,0,
+001Ak000000qPEL,2/2024,Question,1,1,0,0,0.52,26.15,0,0,
+001Ak000000qwBx,2/2024,Feature Request,2,1,1,0,4.66,6.62,0,0,
+001Ak000000qyFg,2/2024,Billing,1,1,0,0,1.37,29.08,1,1,
+001Ak000000qyFg,2/2024,Problem,0,1,0,0,,10.08,0,0,
+001Ak000000qyFg,2/2024,Question,1,1,0,0,1.43,20.68,0,0,
+001Ak000000r0JP,2/2024,Question,1,1,0,0,11.62,13.43,0,0,
+001Ak000000rR5q,2/2024,Problem,1,1,0,1,3.60,8.50,0,0,5.00
+001Ak000000rT9Z,2/2024,Feature Request,1,1,0,0,3.23,20.75,0,0,
+001Ak000000s07B,2/2024,Problem,1,1,0,0,2.12,22.82,0,0,4.00
+001Ak000000s07B,2/2024,Question,1,1,0,0,1.82,24.10,0,0,
+001Ak000000s2Au,2/2024,Billing,1,1,0,0,3.72,24.93,0,0,5.00
+001Ak000000s2Au,2/2024,Problem,2,2,0,0,2.14,10.17,0,0,
+001Ak000000sxrE,2/2024,Problem,1,1,0,0,1.45,1.72,0,0,4.00
+001Ak000000t1yg,2/2024,Problem,2,2,0,0,2.39,5.92,0,0,4.50
+001Ak000000ttXY,2/2024,Question,1,1,0,0,3.58,11.18,0,0,5.00
+001Ak000000tvbH,2/2024,Feature Request,1,1,0,1,1.93,2.97,0,0,
+001Ak000000uann,2/2024,Feature Request,1,1,0,0,11.08,20.97,0,0,
+001Ak000000uann,2/2024,Question,1,1,0,0,0.72,18.88,0,0,4.00
+001Ak000000utLK,2/2024,Problem,2,2,0,0,2.01,16.55,1,0,4.00
+001Ak000000v5hg,2/2024,Feature Request,1,1,0,0,8.98,19.15,0,0,
+001Ak000000wLzG,2/2024,Problem,1,1,0,0,3.12,5.82,0,0,
+001Ak000000wv0b,2/2024,Question,1,1,0,0,3.77,23.03,0,0,

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2024-03-31.csv

@@ -0,0 +1,144 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak00000041jZ,3/2024,Billing,1,1,0,0,2.73,7.72,0,0,
+001Ak0000004G9e,3/2024,Question,1,1,0,0,2.85,4.92,0,0,5.00
+001Ak0000005FxQ,3/2024,Feature Request,1,1,0,0,3.85,20.62,0,0,
+001Ak0000008547,3/2024,Question,2,2,0,1,2.73,15.48,0,0,
+001Ak0000008Tmp,3/2024,Billing,3,3,0,1,4.64,15.06,0,1,4.33
+001Ak0000009VeK,3/2024,Problem,1,1,0,0,7.40,22.15,0,0,5.00
+001Ak0000009wQl,3/2024,Question,1,1,0,0,2.18,26.35,0,0,
+001Ak000000A6jO,3/2024,Billing,1,1,0,1,2.17,5.82,0,0,
+001Ak000000AEyI,3/2024,Question,1,1,0,0,0.23,62.63,1,1,
+001Ak000000ANDC,3/2024,Problem,1,1,0,0,3.35,22.80,0,0,
+001Ak000000Anzd,3/2024,Problem,1,1,0,0,0.43,9.13,0,0,5.00
+001Ak000000Aq3M,3/2024,Feature Request,1,1,0,0,0.48,20.63,0,0,
+001Ak000000Aq3M,3/2024,Question,1,1,0,0,2.67,22.40,0,0,5.00
+001Ak000000B8at,3/2024,Feature Request,0,0,0,0,,,0,0,4.00
+001Ak000000BP4h,3/2024,Problem,1,1,0,0,1.58,49.60,1,0,2.00
+001Ak000000BhcE,3/2024,Question,1,1,0,0,2.53,9.78,0,0,5.00
+001Ak000000Bjfx,3/2024,Feature Request,1,1,0,0,2.77,8.07,0,0,4.00
+001Ak000000Bjfx,3/2024,Question,1,1,0,0,3.18,54.53,1,0,
+001Ak000000Bljg,3/2024,Feature Request,1,1,0,0,0.50,9.60,0,0,
+001Ak000000Bljg,3/2024,Problem,2,2,0,0,2.50,18.03,0,0,
+001Ak000000CEZq,3/2024,Question,2,2,0,1,1.85,16.43,0,0,4.00
+001Ak000000CfMH,3/2024,Problem,1,1,0,0,2.98,4.88,0,0,
+001Ak000000D21G,3/2024,Feature Request,1,1,0,0,3.15,14.32,0,0,4.00
+001Ak000000D21G,3/2024,Problem,2,2,0,0,2.21,9.15,0,0,3.00
+001Ak000000D68i,3/2024,Question,1,1,0,0,0.52,23.80,0,0,
+001Ak000000DWv9,3/2024,Billing,0,0,0,0,,,0,0,3.00
+001Ak000000E80D,3/2024,Problem,2,2,0,0,1.43,15.05,0,0,
+001Ak000000E80D,3/2024,Question,1,1,0,0,3.45,12.03,0,0,
+001Ak000000EGF7,3/2024,Question,1,0,1,0,3.27,,0,0,
+001Ak000000G1Qa,3/2024,Problem,1,1,0,0,0.12,6.22,0,0,5.00
+001Ak000000Gv3B,3/2024,Billing,1,1,0,0,0.25,16.58,0,0,
+001Ak000000Gv3B,3/2024,Problem,1,1,0,0,0.10,13.78,0,0,5.00
+001Ak000000H1EM,3/2024,Problem,1,1,0,0,3.40,24.87,0,0,
+001Ak000000HcJQ,3/2024,Problem,1,1,0,0,1.30,5.20,0,0,4.00
+001Ak000000IBKl,3/2024,Feature Request,1,0,1,0,,,0,0,
+001Ak000000IDOU,3/2024,Problem,1,1,0,0,1.98,26.17,0,0,
+001Ak000000L6cd,3/2024,Problem,1,1,0,1,3.62,5.07,0,0,5.00
+001Ak000000M8U8,3/2024,Question,1,1,0,0,2.43,21.15,0,0,5.00
+001Ak000000MvvY,3/2024,Question,1,1,0,0,8.70,15.15,0,0,4.00
+001Ak000000NdBn,3/2024,Question,1,1,0,0,3.53,7.07,0,0,
+001Ak000000OGKa,3/2024,Billing,1,1,0,0,3.12,10.03,0,0,4.00
+001Ak000000OIOJ,3/2024,Question,1,1,0,0,2.75,24.05,0,0,
+001Ak000000OMVl,3/2024,Feature Request,1,1,0,1,0.27,1.03,0,0,
+001Ak000000P9xB,3/2024,Feature Request,1,1,0,0,0.48,23.68,0,1,4.00
+001Ak000000PiyW,3/2024,Question,1,1,0,0,3.52,16.18,0,0,
+001Ak000000PzSK,3/2024,Problem,1,0,1,0,,,0,0,
+001Ak000000QFw8,3/2024,Problem,1,1,0,0,1.92,2.98,0,0,
+001Ak000000QHzr,3/2024,Problem,1,1,0,1,0.45,13.47,0,0,5.00
+001Ak000000Qeeq,3/2024,Problem,1,1,0,0,2.95,18.05,0,0,
+001Ak000000Qeeq,3/2024,Question,1,1,0,0,3.67,26.22,0,0,
+001Ak000000Qmtk,3/2024,Question,1,1,0,0,2.07,5.95,0,0,3.00
+001Ak000000R5RH,3/2024,Feature Request,0,0,0,0,,,0,0,3.50
+001Ak000000R7V0,3/2024,Problem,1,1,0,0,3.10,7.30,0,0,
+001Ak000000RNyo,3/2024,Feature Request,1,1,0,1,1.90,14.30,0,0,
+001Ak000000RaLA,3/2024,Problem,1,1,0,0,1.10,15.55,0,0,
+001Ak000000S9MV,3/2024,Problem,1,1,0,0,1.67,4.65,0,0,
+001Ak000000S9MV,3/2024,Question,1,1,0,0,0.40,2.98,0,0,5.00
+001Ak000000SJf8,3/2024,Billing,1,1,0,0,1.45,4.08,0,0,
+001Ak000000SJf8,3/2024,Question,1,1,0,0,0.42,19.07,0,0,
+001Ak000000SRu2,3/2024,Feature Request,1,1,0,0,3.20,19.97,0,1,4.00
+001Ak000000Sa8w,3/2024,Problem,1,1,0,0,3.10,12.48,0,1,
+001Ak000000TBE0,3/2024,Problem,1,1,0,0,2.27,24.23,0,0,
+001Ak000000TDHj,3/2024,Question,2,3,0,1,2.70,10.67,0,0,4.00
+001Ak000000Tg7t,3/2024,Problem,1,0,1,0,,,0,0,
+001Ak000000Tg7t,3/2024,Question,1,1,0,1,2.77,10.90,0,0,3.00
+001Ak000000TiBc,3/2024,Problem,1,1,0,0,1.68,15.25,0,0,
+001Ak000000TiBc,3/2024,Question,2,2,0,0,1.43,7.90,0,1,5.00
+001Ak000000U6uK,3/2024,Question,1,1,0,0,3.33,13.37,0,0,
+001Ak000000UB1m,3/2024,Feature Request,1,1,0,0,2.17,9.78,0,0,
+001Ak000000UXgl,3/2024,Question,1,1,0,0,3.57,5.25,0,0,
+001Ak000000UZkU,3/2024,Problem,1,1,0,0,0.23,56.18,1,1,4.00
+001Ak000000UboD,3/2024,Problem,1,1,0,0,3.07,22.67,0,0,
+001Ak000000UboD,3/2024,Question,2,1,1,1,4.92,15.00,0,0,
+001Ak000000Udrw,3/2024,Problem,1,1,0,0,2.48,13.00,0,0,
+001Ak000000VCtH,3/2024,Problem,0,0,0,0,,,0,0,5.00
+001Ak000000VwDF,3/2024,Problem,1,1,0,0,2.55,9.88,0,0,4.00
+001Ak000000VyGy,3/2024,Feature Request,1,1,0,0,3.47,10.93,0,0,
+001Ak000000VyGy,3/2024,Problem,2,2,0,1,1.45,19.14,1,0,
+001Ak000000W0Kh,3/2024,Problem,1,1,0,0,2.90,3.17,0,0,
+001Ak000000W2OQ,3/2024,Problem,1,1,0,0,2.87,4.12,0,0,
+001Ak000000Wnm7,3/2024,Feature Request,1,1,0,0,2.22,18.55,0,1,5.00
+001Ak000000Wppq,3/2024,Feature Request,1,1,0,1,1.10,4.65,0,0,5.00
+001Ak000000WtxI,3/2024,Question,1,1,0,0,3.88,19.68,0,0,
+001Ak000000XOrB,3/2024,Billing,1,1,0,0,2.82,4.50,0,0,4.00
+001Ak000000XQuu,3/2024,Problem,0,0,0,0,,,0,0,3.50
+001Ak000000XzwF,3/2024,Question,1,1,0,0,2.62,11.90,0,0,3.00
+001Ak000000YWtr,3/2024,Question,1,1,0,1,3.07,11.20,0,1,
+001Ak000000ZIHY,3/2024,Question,0,1,0,0,,23.15,0,0,
+001Ak000000aacr,3/2024,Problem,1,1,0,0,1.02,12.98,0,0,
+001Ak000000bUFS,3/2024,Question,1,0,1,0,1.50,,0,0,
+001Ak000000cPvm,3/2024,Question,1,1,0,0,1.02,1.85,0,0,
+001Ak000000f8rI,3/2024,Problem,1,1,0,1,1.38,12.55,0,0,4.00
+001Ak000000fCyk,3/2024,Problem,1,1,0,0,3.25,12.33,0,0,
+001Ak000000fo3o,3/2024,Question,0,1,0,0,,6.58,0,0,
+001Ak000000g2Tt,3/2024,Feature Request,1,1,0,0,2.07,4.57,0,0,
+001Ak000000hCaI,3/2024,Problem,1,1,0,0,2.40,3.30,0,0,
+001Ak000000hdMj,3/2024,Question,1,0,1,1,2.57,,0,0,
+001Ak000000jSfe,3/2024,Problem,1,1,0,0,9.23,19.03,0,0,4.00
+001Ak000000jUjN,3/2024,Question,1,0,1,0,2.20,,0,1,
+001Ak000000kMIF,3/2024,Billing,1,1,0,0,2.15,11.58,0,0,3.00
+001Ak000000kOLy,3/2024,Billing,1,1,0,0,0.88,12.30,0,0,
+001Ak000000l7fw,3/2024,Question,1,1,0,0,3.15,11.45,0,0,
+001Ak000000lBnO,3/2024,Problem,1,1,0,0,3.70,16.18,0,0,5.00
+001Ak000000lBnO,3/2024,Question,1,0,1,0,2.02,,0,0,
+001Ak000000mQ1F,3/2024,Problem,1,1,0,0,3.07,22.88,0,0,4.00
+001Ak000000mgV3,3/2024,Question,1,1,0,0,2.72,5.83,0,0,
+001Ak000000mojx,3/2024,Problem,1,1,0,0,3.67,23.10,0,0,4.00
+001Ak000000o2xo,3/2024,Problem,2,2,0,0,1.15,8.15,0,1,
+001Ak000000oLVL,3/2024,Feature Request,1,1,0,1,3.60,6.65,0,0,4.00
+001Ak000000p6t2,3/2024,Question,0,1,0,0,,22.33,0,0,5.00
+001Ak000000pXfT,3/2024,Question,1,1,0,0,3.60,9.63,0,0,4.00
+001Ak000000pqD0,3/2024,Billing,1,1,0,0,2.22,4.30,0,0,5.00
+001Ak000000psGj,3/2024,Problem,3,3,0,0,2.87,11.86,0,0,5.00
+001Ak000000puKS,3/2024,Feature Request,1,1,0,0,2.20,16.77,0,0,5.00
+001Ak000000puKS,3/2024,Problem,1,1,0,0,2.77,5.02,0,0,4.00
+001Ak000000puKS,3/2024,Question,0,1,0,0,,12.63,0,0,
+001Ak000000qJ3A,3/2024,Feature Request,1,1,0,0,1.10,71.13,1,0,
+001Ak000000qJ3A,3/2024,Question,1,1,0,0,2.75,22.18,0,0,
+001Ak000000qPEL,3/2024,Feature Request,1,1,0,0,2.97,11.37,0,0,
+001Ak000000qwBx,3/2024,Feature Request,0,1,0,0,,19.82,0,0,
+001Ak000000qyFg,3/2024,Problem,4,4,0,0,1.17,10.38,0,1,
+001Ak000000rP27,3/2024,Feature Request,1,1,0,0,0.12,8.50,0,0,5.00
+001Ak000000rP27,3/2024,Problem,2,2,0,0,1.97,12.73,0,1,
+001Ak000000rP27,3/2024,Question,2,1,1,0,1.34,18.10,0,1,
+001Ak000000s07B,3/2024,Problem,1,1,0,0,3.15,23.53,0,0,
+001Ak000000s07B,3/2024,Question,1,1,0,0,0.18,18.83,0,0,
+001Ak000000s4Ed,3/2024,Problem,1,1,0,0,9.33,20.97,0,0,
+001Ak000000sAPo,3/2024,Problem,1,1,0,0,1.30,18.47,0,0,4.00
+001Ak000000stjm,3/2024,Problem,1,1,0,0,1.78,7.97,0,0,3.00
+001Ak000000stjm,3/2024,Question,1,1,0,0,3.07,19.07,0,0,
+001Ak000000szux,3/2024,Problem,1,1,0,0,0.32,6.45,0,0,
+001Ak000000t1yg,3/2024,Problem,2,2,0,0,2.85,14.07,0,0,5.00
+001Ak000000t1yg,3/2024,Question,2,2,0,1,2.28,14.77,0,0,4.00
+001Ak000000t42P,3/2024,Feature Request,1,1,0,0,0.43,15.23,0,0,4.00
+001Ak000000ttXY,3/2024,Question,1,1,0,1,1.35,2.08,0,0,
+001Ak000000uann,3/2024,Feature Request,0,0,0,0,,,0,0,4.00
+001Ak000000ucrW,3/2024,Problem,1,1,0,1,1.75,7.83,0,0,5.00
+001Ak000000wLzG,3/2024,Problem,1,1,0,0,0.30,17.43,0,0,5.00
+001Ak000000wWHt,3/2024,Question,1,1,0,0,3.07,8.77,0,0,
+001Ak000000wsws,3/2024,Problem,1,1,0,0,1.85,8.20,0,0,
+001Ak000000yDLu,3/2024,Question,1,1,0,1,0.70,8.05,0,0,4.00
+001Ak0000011u1T,3/2024,Problem,1,1,0,0,0.88,8.40,0,0,
+001Ak0000012CZ0,3/2024,Question,1,1,0,0,3.58,6.52,0,0,

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2024-04-30.csv

@@ -0,0 +1,135 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak00000043nI,4/2024,Problem,1,0,1,0,1.78,,0,0,
+001Ak0000005FxQ,4/2024,Feature Request,0,0,0,0,,,0,0,4.00
+001Ak0000008547,4/2024,Feature Request,1,1,0,0,2.20,4.07,0,0,
+001Ak0000009VeK,4/2024,Question,1,0,1,0,1.88,,0,1,
+001Ak0000009wQl,4/2024,Problem,1,0,1,1,1.98,,0,0,
+001Ak000000AEyI,4/2024,Question,1,1,0,0,2.48,3.15,0,0,5.00
+001Ak000000ANDC,4/2024,Question,1,1,0,1,1.60,8.85,0,0,
+001Ak000000Afkj,4/2024,Problem,1,1,0,0,1.12,8.30,0,0,
+001Ak000000Afkj,4/2024,Question,1,1,0,0,3.43,4.37,0,0,
+001Ak000000Anzd,4/2024,Problem,1,1,0,0,0.43,8.72,0,0,
+001Ak000000Aq3M,4/2024,Question,1,1,0,0,1.33,15.88,0,0,4.00
+001Ak000000B8at,4/2024,Question,2,2,0,0,1.77,22.97,1,1,
+001Ak000000BP4h,4/2024,Problem,1,1,0,0,0.30,7.13,0,0,
+001Ak000000BhcE,4/2024,Problem,1,1,0,0,0.87,73.05,1,0,
+001Ak000000Bljg,4/2024,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000Bljg,4/2024,Question,2,1,1,0,7.37,26.07,0,0,4.00
+001Ak000000CASO,4/2024,Billing,1,0,1,0,8.68,,0,0,
+001Ak000000CASO,4/2024,Problem,2,2,0,0,4.82,17.85,0,0,
+001Ak000000CCW7,4/2024,Feature Request,1,1,0,0,1.20,28.53,1,0,
+001Ak000000CdIY,4/2024,Problem,3,2,1,1,5.02,9.12,0,0,
+001Ak000000CdIY,4/2024,Question,1,1,0,0,2.08,6.00,0,1,5.00
+001Ak000000CfMH,4/2024,Problem,1,1,0,1,1.10,12.85,0,0,
+001Ak000000D44z,4/2024,Billing,1,0,1,0,11.83,,0,1,
+001Ak000000D68i,4/2024,Problem,1,1,0,0,0.55,13.38,0,0,
+001Ak000000DUrQ,4/2024,Billing,1,1,0,0,1.55,21.30,0,0,
+001Ak000000Dxha,4/2024,Feature Request,1,1,0,1,1.03,5.18,0,0,
+001Ak000000Dxha,4/2024,Question,1,1,0,0,1.40,3.97,0,0,
+001Ak000000EGF7,4/2024,Question,0,1,0,0,,18.65,0,0,
+001Ak000000Ecu6,4/2024,Feature Request,2,2,0,0,1.74,16.63,0,0,4.00
+001Ak000000EzZ5,4/2024,Problem,1,1,0,0,1.88,3.75,0,0,
+001Ak000000GSD1,4/2024,Question,1,1,0,0,0.58,5.58,0,0,3.00
+001Ak000000H1EM,4/2024,Feature Request,1,1,0,0,3.87,66.68,1,0,
+001Ak000000HU4W,4/2024,Billing,1,1,0,0,0.23,16.12,0,0,
+001Ak000000IBKl,4/2024,Feature Request,0,1,0,0,9.30,25.65,0,0,
+001Ak000000L6cd,4/2024,Feature Request,1,1,0,0,1.70,5.15,0,0,
+001Ak000000N26j,4/2024,Question,1,1,0,0,2.62,8.03,0,0,
+001Ak000000NX0c,4/2024,Feature Request,1,1,0,1,1.10,1.75,0,0,
+001Ak000000NZ4L,4/2024,Problem,1,1,0,0,2.82,16.52,0,0,
+001Ak000000P9xB,4/2024,Problem,1,1,0,0,2.38,23.92,0,0,
+001Ak000000PC0u,4/2024,Problem,1,0,1,0,3.72,,0,0,
+001Ak000000Pl2F,4/2024,Question,1,0,1,0,9.22,,0,0,
+001Ak000000PzSK,4/2024,Problem,0,1,0,0,1.20,3.75,0,0,
+001Ak000000QWPw,4/2024,Billing,1,1,0,0,2.25,6.13,0,0,
+001Ak000000Qeeq,4/2024,Problem,1,1,0,0,3.38,11.67,0,0,
+001Ak000000Qmtk,4/2024,Question,1,1,0,0,2.82,9.97,0,0,4.00
+001Ak000000R5RH,4/2024,Billing,1,1,0,0,0.33,52.60,1,0,
+001Ak000000R5RH,4/2024,Problem,1,1,0,0,1.43,5.35,0,0,4.00
+001Ak000000R7V0,4/2024,Problem,1,1,0,0,1.58,15.85,0,0,4.00
+001Ak000000Rqoy,4/2024,Feature Request,1,1,0,0,3.83,29.38,1,0,
+001Ak000000Sa8w,4/2024,Feature Request,1,1,0,0,3.62,8.33,0,0,
+001Ak000000SsgT,4/2024,Question,1,0,1,1,,,0,0,
+001Ak000000TBE0,4/2024,Question,1,1,0,0,0.88,21.93,0,0,4.00
+001Ak000000TDHj,4/2024,Problem,1,1,0,0,0.62,5.42,0,0,5.00
+001Ak000000TFLS,4/2024,Problem,1,1,0,1,6.07,7.25,0,0,
+001Ak000000Tg7t,4/2024,Problem,1,2,0,0,5.54,16.18,0,0,
+001Ak000000TiBc,4/2024,Question,1,1,0,0,0.92,7.27,0,0,
+001Ak000000U6uK,4/2024,Billing,1,1,0,0,0.30,4.42,0,0,4.00
+001Ak000000U6uK,4/2024,Problem,1,1,0,0,2.98,22.95,0,0,
+001Ak000000U8y3,4/2024,Problem,1,1,0,0,0.63,21.13,0,0,3.00
+001Ak000000UB1m,4/2024,Feature Request,1,1,0,0,0.38,23.95,0,0,
+001Ak000000UXgl,4/2024,Billing,1,1,0,0,2.52,11.28,0,0,
+001Ak000000UXgl,4/2024,Feature Request,1,1,0,0,0.13,29.63,1,1,
+001Ak000000UXgl,4/2024,Question,1,1,0,0,3.57,5.33,0,0,4.00
+001Ak000000UboD,4/2024,Question,0,1,0,0,,63.38,1,0,3.00
+001Ak000000VEx0,4/2024,Problem,1,1,0,0,1.10,12.22,0,0,4.00
+001Ak000000VH0j,4/2024,Feature Request,1,0,1,0,1.28,,0,0,
+001Ak000000Vu9W,4/2024,Question,1,1,0,0,9.23,24.87,0,0,
+001Ak000000VyGy,4/2024,Problem,1,1,0,0,2.35,23.68,0,0,
+001Ak000000Wppq,4/2024,Question,1,1,0,0,3.25,16.28,0,0,
+001Ak000000XOrB,4/2024,Feature Request,2,1,1,0,0.77,5.07,0,1,
+001Ak000000XQuu,4/2024,Problem,1,1,0,0,3.47,22.87,0,0,
+001Ak000000XQuu,4/2024,Question,2,2,0,1,1.62,8.73,0,0,4.50
+001Ak000000XhOi,4/2024,Problem,1,0,1,0,2.18,,0,1,
+001Ak000000XzwF,4/2024,Feature Request,1,1,0,0,3.38,26.12,0,0,
+001Ak000000ZIHY,4/2024,Question,1,1,0,1,3.88,6.08,0,0,
+001Ak000000ZKLH,4/2024,Feature Request,2,2,0,0,2.06,21.37,0,0,5.00
+001Ak000000b9eC,4/2024,Feature Request,1,1,0,0,1.18,7.93,0,0,
+001Ak000000bUFS,4/2024,Question,0,1,0,0,,21.83,0,0,
+001Ak000000bv1t,4/2024,Problem,1,1,0,1,0.45,1.07,0,0,4.00
+001Ak000000cJkb,4/2024,Problem,1,1,0,0,1.95,9.23,0,0,
+001Ak000000cslw,4/2024,Problem,1,0,1,0,,,0,0,
+001Ak000000dVuj,4/2024,Problem,1,1,0,0,3.43,10.82,0,0,
+001Ak000000ePXK,4/2024,Problem,1,1,0,0,3.12,13.43,0,0,4.00
+001Ak000000eRb3,4/2024,Problem,1,1,0,0,2.08,12.15,0,0,
+001Ak000000h6P7,4/2024,Question,1,1,0,0,1.40,16.18,0,0,
+001Ak000000h8Sq,4/2024,Question,1,1,0,0,9.95,25.35,0,0,
+001Ak000000hdMj,4/2024,Question,0,1,0,0,,8.65,0,0,
+001Ak000000iCO4,4/2024,Problem,1,1,0,1,1.97,9.40,0,0,4.00
+001Ak000000iGVW,4/2024,Problem,1,0,1,0,3.67,,0,0,
+001Ak000000iGVW,4/2024,Question,1,1,0,0,4.27,11.22,0,0,
+001Ak000000ijLg,4/2024,Question,1,1,0,0,2.65,14.05,0,0,
+001Ak000000inT8,4/2024,Question,1,1,0,0,3.65,12.35,0,0,
+001Ak000000ipWr,4/2024,Problem,1,1,0,0,3.37,12.95,0,0,
+001Ak000000jSfe,4/2024,Problem,1,0,1,0,2.05,,0,0,
+001Ak000000jUjN,4/2024,Question,0,1,0,0,,54.40,1,0,
+001Ak000000kQPh,4/2024,Problem,1,1,0,0,2.32,15.90,0,0,
+001Ak000000lBnO,4/2024,Question,0,1,0,0,,25.42,0,0,
+001Ak000000lv7M,4/2024,Feature Request,1,1,0,1,2.65,3.52,0,0,
+001Ak000000mBbA,4/2024,Problem,1,1,0,0,3.47,25.88,0,0,
+001Ak000000nTwT,4/2024,Problem,1,1,0,0,0.28,17.82,0,0,
+001Ak000000nmU0,4/2024,Problem,1,1,0,0,2.13,16.07,0,0,
+001Ak000000o2xo,4/2024,Billing,1,1,0,0,2.60,18.23,0,0,
+001Ak000000oNZ4,4/2024,Question,1,1,0,0,1.50,15.95,0,0,3.00
+001Ak000000p6t2,4/2024,Question,1,1,0,0,2.57,10.87,0,0,
+001Ak000000pqD0,4/2024,Question,3,3,0,1,1.88,27.11,1,2,4.00
+001Ak000000psGj,4/2024,Problem,1,1,0,0,0.15,22.88,0,0,
+001Ak000000psGj,4/2024,Question,1,1,0,1,1.17,4.23,0,0,
+001Ak000000qNAc,4/2024,Problem,1,1,0,0,0.68,13.07,0,0,
+001Ak000000qPEL,4/2024,Question,1,0,1,0,2.70,,0,0,
+001Ak000000qwBx,4/2024,Question,1,1,0,0,3.27,9.72,0,1,
+001Ak000000qyFg,4/2024,Billing,1,1,0,0,1.97,7.13,0,0,
+001Ak000000qyFg,4/2024,Problem,1,1,0,0,2.35,26.03,0,0,
+001Ak000000rP27,4/2024,Question,0,1,0,0,,24.32,0,0,4.00
+001Ak000000rR5q,4/2024,Question,1,1,0,0,3.92,15.82,0,0,4.00
+001Ak000000s07B,4/2024,Feature Request,1,1,0,1,1.52,9.63,0,0,5.00
+001Ak000000s07B,4/2024,Problem,1,1,0,0,2.88,12.80,0,1,
+001Ak000000s07B,4/2024,Question,0,0,0,0,,,0,0,4.00
+001Ak000000s2Au,4/2024,Problem,3,2,1,1,2.47,25.91,1,0,
+001Ak000000s4Ed,4/2024,Problem,1,1,0,0,1.53,5.42,0,0,5.00
+001Ak000000s8M5,4/2024,Feature Request,1,1,0,0,3.28,15.75,0,1,4.00
+001Ak000000s8M5,4/2024,Question,1,1,0,0,1.37,21.70,0,0,
+001Ak000000svnV,4/2024,Problem,2,2,0,1,2.12,7.70,0,0,
+001Ak000000szux,4/2024,Problem,1,1,0,0,3.58,18.70,0,0,4.00
+001Ak000000t1yg,4/2024,Feature Request,1,1,0,0,1.88,17.48,0,0,4.00
+001Ak000000t1yg,4/2024,Question,1,1,0,0,0.80,4.02,0,0,4.00
+001Ak000000trTp,4/2024,Problem,1,0,1,0,2.42,,0,1,
+001Ak000000trTp,4/2024,Question,1,1,0,0,1.95,19.28,0,0,4.00
+001Ak000000ttXY,4/2024,Question,1,1,0,0,3.28,26.10,0,0,5.00
+001Ak000000uann,4/2024,Problem,2,2,0,0,1.15,13.27,0,0,5.00
+001Ak000000ucrW,4/2024,Problem,2,2,0,0,2.02,18.29,0,1,
+001Ak000000v5hg,4/2024,Problem,1,0,1,0,3.42,,0,0,
+001Ak000000wsws,4/2024,Question,1,1,0,0,0.37,6.77,0,0,
+001Ak000001AHAN,4/2024,Feature Request,1,1,0,1,3.23,13.32,0,0,
+001Ak000001AHAN,4/2024,Problem,3,2,1,1,1.78,15.73,0,0,5.00

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2024-05-31.csv

@@ -0,0 +1,146 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak00000041jZ,5/2024,Question,1,1,0,1,2.75,13.02,0,0,
+001Ak00000043nI,5/2024,Problem,0,1,0,0,,4.98,0,0,
+001Ak0000005ina,5/2024,Feature Request,1,1,0,0,0.90,22.98,0,0,
+001Ak0000008Tmp,5/2024,Question,1,1,0,0,3.83,25.72,0,0,
+001Ak0000008sVX,5/2024,Question,1,1,0,0,3.02,11.93,0,0,
+001Ak0000009NPQ,5/2024,Question,1,1,0,0,2.32,14.52,0,0,
+001Ak0000009VeK,5/2024,Billing,1,1,0,0,2.08,8.03,0,0,
+001Ak0000009VeK,5/2024,Question,0,1,0,0,,69.00,1,0,
+001Ak0000009wQl,5/2024,Problem,1,2,0,0,1.97,7.82,0,0,3.50
+001Ak000000AVS6,5/2024,Question,1,1,0,0,3.63,23.03,0,0,
+001Ak000000Afkj,5/2024,Problem,1,1,0,1,0.83,5.68,0,0,
+001Ak000000Afkj,5/2024,Question,1,1,0,0,2.75,24.83,0,0,5.00
+001Ak000000Aq3M,5/2024,Question,3,3,0,0,2.15,21.37,0,0,3.00
+001Ak000000B8at,5/2024,Problem,1,1,0,0,3.90,8.25,0,0,
+001Ak000000BhcE,5/2024,Problem,1,1,0,0,0.42,13.20,0,0,4.00
+001Ak000000BhcE,5/2024,Question,1,1,0,1,2.28,7.68,0,0,
+001Ak000000Bljg,5/2024,Question,0,1,0,0,,24.93,0,0,
+001Ak000000CASO,5/2024,Billing,0,1,0,0,,14.20,0,0,
+001Ak000000CEZq,5/2024,Feature Request,1,1,0,1,2.30,11.93,0,0,
+001Ak000000CdIY,5/2024,Problem,0,1,0,0,,17.52,0,0,
+001Ak000000D21G,5/2024,Billing,1,1,0,0,2.10,19.57,0,0,
+001Ak000000D44z,5/2024,Billing,0,1,0,0,,32.22,1,0,
+001Ak000000D68i,5/2024,Billing,1,1,0,0,2.47,6.82,0,0,
+001Ak000000D68i,5/2024,Problem,2,2,0,0,3.34,15.02,0,0,5.00
+001Ak000000DUrQ,5/2024,Question,1,1,0,0,0.23,23.37,0,0,
+001Ak000000DWv9,5/2024,Feature Request,1,1,0,0,3.57,12.40,0,0,
+001Ak000000DWv9,5/2024,Problem,1,1,0,0,2.10,24.12,0,0,
+001Ak000000E80D,5/2024,Question,1,1,0,0,2.00,14.92,0,0,3.00
+001Ak000000EGF7,5/2024,Problem,1,1,0,0,3.10,21.35,0,0,5.00
+001Ak000000Ecu6,5/2024,Billing,1,0,1,0,3.52,,0,0,
+001Ak000000G1Qa,5/2024,Problem,1,1,0,0,0.40,19.13,0,0,5.00
+001Ak000000HW8F,5/2024,Question,1,1,0,0,6.05,11.87,0,0,4.00
+001Ak000000I59a,5/2024,Billing,1,1,0,0,1.87,8.70,0,0,
+001Ak000000IwiS,5/2024,Problem,1,1,0,0,1.78,67.77,1,0,
+001Ak000000IwiS,5/2024,Question,1,1,0,0,2.10,11.47,0,0,
+001Ak000000Jk9s,5/2024,Problem,1,1,0,0,4.35,9.88,0,0,
+001Ak000000L6cd,5/2024,Feature Request,1,1,0,0,3.28,61.15,1,0,
+001Ak000000L6cd,5/2024,Problem,2,2,0,1,1.61,9.45,0,0,2.00
+001Ak000000M8U8,5/2024,Problem,1,1,0,0,3.10,18.58,0,0,
+001Ak000000MZGZ,5/2024,Problem,1,1,0,1,3.28,5.98,0,0,
+001Ak000000MbKI,5/2024,Question,1,1,0,0,2.18,19.52,0,0,5.00
+001Ak000000NUwt,5/2024,Question,1,1,0,0,0.10,9.42,0,0,4.00
+001Ak000000NZ4L,5/2024,Problem,1,1,0,0,0.33,6.83,0,0,
+001Ak000000NdBn,5/2024,Problem,1,1,0,0,1.28,21.70,0,0,
+001Ak000000OOZU,5/2024,Question,1,1,0,0,6.97,22.25,0,0,
+001Ak000000OQdD,5/2024,Question,1,1,0,0,2.95,4.10,0,0,
+001Ak000000PC0u,5/2024,Problem,0,1,0,0,,17.80,0,0,
+001Ak000000Pl2F,5/2024,Question,0,1,0,0,,75.97,1,0,3.00
+001Ak000000QWPw,5/2024,Problem,1,1,0,0,3.83,7.73,0,0,
+001Ak000000Qeeq,5/2024,Problem,1,1,0,1,1.42,49.45,1,0,
+001Ak000000R5RH,5/2024,Problem,1,1,0,0,0.47,15.78,0,0,
+001Ak000000RNyo,5/2024,Question,1,1,0,0,3.42,7.73,0,0,4.00
+001Ak000000Rqoy,5/2024,Problem,1,1,0,0,1.30,10.65,0,0,
+001Ak000000S9MV,5/2024,Feature Request,1,1,0,1,3.90,8.53,0,0,
+001Ak000000SJf8,5/2024,Billing,1,1,0,0,2.20,22.90,0,0,
+001Ak000000SsgT,5/2024,Problem,1,1,0,0,2.33,18.57,0,0,5.00
+001Ak000000SsgT,5/2024,Question,0,1,0,0,1.00,3.40,0,0,4.00
+001Ak000000TDHj,5/2024,Problem,1,1,0,0,0.25,17.25,0,0,
+001Ak000000TFLS,5/2024,Problem,2,2,0,1,1.54,37.38,1,0,4.00
+001Ak000000TiBc,5/2024,Problem,1,1,0,0,1.22,4.68,0,0,
+001Ak000000U6uK,5/2024,Feature Request,1,1,0,0,1.87,10.12,0,1,5.00
+001Ak000000U6uK,5/2024,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000U6uK,5/2024,Question,1,1,0,0,1.43,8.97,0,0,
+001Ak000000UB1m,5/2024,Question,1,1,0,0,7.15,8.57,0,0,
+001Ak000000UXgl,5/2024,Problem,1,1,0,0,1.18,7.38,0,0,
+001Ak000000UZkU,5/2024,Problem,1,1,0,0,0.43,25.47,0,0,
+001Ak000000UboD,5/2024,Problem,1,1,0,0,2.72,5.97,0,0,
+001Ak000000UboD,5/2024,Question,1,1,0,0,0.23,9.85,0,0,
+001Ak000000VApY,5/2024,Problem,1,1,0,0,1.97,50.08,1,1,
+001Ak000000VCtH,5/2024,Problem,1,1,0,1,1.45,5.08,0,0,
+001Ak000000VEx0,5/2024,Billing,1,1,0,0,3.28,23.47,0,0,
+001Ak000000VEx0,5/2024,Question,1,1,0,0,3.83,7.52,0,0,5.00
+001Ak000000VH0j,5/2024,Feature Request,0,1,0,0,,16.97,0,0,
+001Ak000000VH0j,5/2024,Problem,1,0,1,0,0.68,,0,0,
+001Ak000000VyGy,5/2024,Problem,1,1,0,0,1.43,24.85,0,0,5.00
+001Ak000000Wppq,5/2024,Question,0,0,0,0,,,0,0,5.00
+001Ak000000WtxI,5/2024,Question,1,1,0,0,0.37,18.37,0,0,
+001Ak000000XOrB,5/2024,Feature Request,1,2,0,0,2.62,26.21,1,0,4.00
+001Ak000000XOrB,5/2024,Problem,2,2,0,0,2.15,16.44,0,1,5.00
+001Ak000000XhOi,5/2024,Problem,1,2,0,0,2.83,11.62,0,0,
+001Ak000000YMbE,5/2024,Problem,1,1,0,0,0.80,10.67,0,0,
+001Ak000000YWtr,5/2024,Billing,1,1,0,0,1.00,6.05,0,0,
+001Ak000000YWtr,5/2024,Question,1,1,0,0,2.50,12.43,0,1,
+001Ak000000ZKLH,5/2024,Problem,1,1,0,0,1.78,4.45,0,0,
+001Ak000000ZewX,5/2024,Problem,1,1,0,0,2.10,11.08,0,0,4.00
+001Ak000000ap2w,5/2024,Question,1,1,0,0,0.13,7.22,0,0,4.00
+001Ak000000b9eC,5/2024,Question,1,1,0,0,11.53,19.95,0,0,
+001Ak000000bUFS,5/2024,Question,1,1,0,0,3.58,7.30,0,0,4.00
+001Ak000000cJkb,5/2024,Feature Request,1,1,0,0,2.57,9.87,0,0,
+001Ak000000cqiD,5/2024,Feature Request,1,1,0,0,2.02,35.57,1,1,3.00
+001Ak000000cslw,5/2024,Problem,0,1,0,0,3.02,12.92,0,0,
+001Ak000000eHIQ,5/2024,Problem,1,1,0,0,2.67,14.47,0,0,
+001Ak000000f4jq,5/2024,Problem,1,1,0,0,0.28,7.78,0,0,
+001Ak000000f8rI,5/2024,Problem,1,1,0,0,2.98,8.38,0,0,
+001Ak000000gTGK,5/2024,Billing,1,1,0,0,2.73,10.92,0,0,4.00
+001Ak000000grz2,5/2024,Problem,1,1,0,0,1.13,11.55,0,0,
+001Ak000000h8Sq,5/2024,Problem,1,1,0,0,3.27,10.88,0,0,
+001Ak000000iAKL,5/2024,Question,1,0,1,0,2.27,,0,0,
+001Ak000000iGVW,5/2024,Problem,0,1,0,0,,18.20,0,0,4.00
+001Ak000000ipWr,5/2024,Problem,1,1,0,0,0.72,8.88,0,0,
+001Ak000000jSfe,5/2024,Problem,0,1,0,0,,8.40,0,0,5.00
+001Ak000000n9LD,5/2024,Question,1,1,0,0,11.58,12.83,0,0,
+001Ak000000nmU0,5/2024,Question,1,1,0,0,2.13,26.35,0,0,
+001Ak000000p4pJ,5/2024,Billing,1,1,0,0,5.02,13.55,0,0,4.00
+001Ak000000p6t2,5/2024,Question,0,0,0,0,,,0,0,4.00
+001Ak000000pqD0,5/2024,Billing,1,1,0,0,3.32,19.42,0,0,
+001Ak000000psGj,5/2024,Problem,1,1,0,0,2.27,13.55,0,0,
+001Ak000000puKS,5/2024,Feature Request,1,1,0,0,1.53,17.50,0,0,5.00
+001Ak000000puKS,5/2024,Question,1,1,0,1,0.52,72.93,1,0,4.00
+001Ak000000qL6t,5/2024,Feature Request,1,0,1,0,1.30,,0,0,
+001Ak000000qNAc,5/2024,Question,1,1,0,0,3.58,11.95,0,0,4.00
+001Ak000000qPEL,5/2024,Question,0,1,0,0,,23.65,0,0,4.00
+001Ak000000qwBx,5/2024,Question,0,0,0,0,,,0,0,4.00
+001Ak000000qyFg,5/2024,Question,1,1,0,0,3.25,24.42,0,0,4.00
+001Ak000000rVDI,5/2024,Problem,2,1,1,0,1.91,18.05,0,0,3.00
+001Ak000000s2Au,5/2024,Feature Request,1,1,0,0,1.37,8.17,0,0,
+001Ak000000s2Au,5/2024,Problem,0,1,0,0,,23.23,0,0,
+001Ak000000s8M5,5/2024,Question,1,1,0,0,1.77,9.57,0,0,
+001Ak000000sAPo,5/2024,Problem,2,2,0,1,1.48,11.07,0,0,
+001Ak000000stjm,5/2024,Problem,1,1,0,0,1.45,20.35,0,0,
+001Ak000000svnV,5/2024,Question,1,1,0,1,1.08,12.62,0,0,
+001Ak000000sxrE,5/2024,Feature Request,1,1,0,0,1.62,20.88,0,0,
+001Ak000000szux,5/2024,Problem,1,0,1,1,8.18,,0,0,
+001Ak000000szux,5/2024,Question,1,1,0,0,2.37,23.13,0,0,
+001Ak000000t1yg,5/2024,Problem,1,1,0,0,2.27,22.33,0,0,
+001Ak000000t42P,5/2024,Feature Request,1,1,0,0,2.88,12.55,0,0,
+001Ak000000tpQ6,5/2024,Problem,1,1,0,0,1.18,12.07,0,0,5.00
+001Ak000000tpQ6,5/2024,Question,1,1,0,0,3.37,15.27,0,0,
+001Ak000000trTp,5/2024,Problem,0,1,0,0,,25.83,0,0,
+001Ak000000ttXY,5/2024,Problem,1,1,0,0,2.75,19.40,0,0,
+001Ak000000ucrW,5/2024,Feature Request,1,1,0,0,3.30,9.42,0,0,
+001Ak000000ucrW,5/2024,Problem,0,0,0,0,,,0,0,5.00
+001Ak000000utLK,5/2024,Problem,1,1,0,1,2.40,8.73,0,0,
+001Ak000000v3dx,5/2024,Feature Request,1,1,0,0,1.37,2.85,0,0,
+001Ak000000v3dx,5/2024,Problem,2,2,0,0,2.49,11.07,0,0,5.00
+001Ak000000v5hg,5/2024,Problem,0,1,0,0,,67.60,1,0,2.00
+001Ak000000vYXq,5/2024,Question,1,1,0,0,0.15,9.12,0,0,5.00
+001Ak000000w9cu,5/2024,Problem,1,1,0,0,1.25,9.73,0,0,
+001Ak000000wWHt,5/2024,Problem,1,1,0,0,2.25,14.82,0,0,
+001Ak000000wsws,5/2024,Feature Request,1,1,0,0,1.03,3.03,0,0,
+001Ak000000wsws,5/2024,Problem,1,1,0,0,3.13,15.65,0,0,
+001Ak0000016ecG,5/2024,Question,1,1,0,0,3.12,14.92,0,0,
+001Ak0000018wlL,5/2024,Problem,1,0,1,0,3.30,,0,0,
+001Ak000001AHAN,5/2024,Problem,0,1,0,0,,12.28,0,0,4.00
+001Ak000001AHAN,5/2024,Question,3,3,0,1,2.34,10.88,0,0,4.00

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2024-06-30.csv

@@ -0,0 +1,137 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000005ina,6/2024,Problem,1,1,0,0,2.53,8.63,0,0,
+001Ak00000069a1,6/2024,Problem,1,1,0,0,2.53,8.95,0,0,
+001Ak0000007Y6V,6/2024,Question,1,1,0,0,2.00,11.62,0,0,
+001Ak0000008547,6/2024,Problem,1,1,0,0,5.18,10.97,0,0,
+001Ak0000008547,6/2024,Question,1,1,0,0,0.12,18.50,0,0,5.00
+001Ak0000009NPQ,6/2024,Question,1,1,0,0,0.15,37.97,1,1,4.00
+001Ak0000009dtE,6/2024,Problem,1,1,0,0,2.18,23.27,0,0,
+001Ak000000A6jO,6/2024,Question,1,1,0,0,3.52,28.33,1,1,
+001Ak000000AEyI,6/2024,Feature Request,1,1,0,0,2.57,41.28,1,1,
+001Ak000000AEyI,6/2024,Question,1,1,0,0,2.97,4.58,0,0,5.00
+001Ak000000Aq3M,6/2024,Problem,2,2,0,1,0.19,8.86,0,0,4.00
+001Ak000000BP4h,6/2024,Problem,2,2,0,0,2.88,14.07,0,0,
+001Ak000000BhcE,6/2024,Problem,2,2,0,0,3.17,9.03,0,0,4.00
+001Ak000000CASO,6/2024,Feature Request,1,1,0,0,0.77,26.37,0,0,
+001Ak000000CASO,6/2024,Question,1,1,0,0,2.10,18.93,0,0,5.00
+001Ak000000CdIY,6/2024,Question,1,1,0,0,1.82,32.02,1,0,4.00
+001Ak000000D21G,6/2024,Billing,1,1,0,0,2.47,26.42,0,0,5.00
+001Ak000000D44z,6/2024,Problem,1,1,0,0,3.72,25.88,0,0,3.00
+001Ak000000D68i,6/2024,Billing,1,1,0,0,2.98,4.85,0,0,5.00
+001Ak000000EGF7,6/2024,Problem,1,1,0,0,0.98,3.98,0,0,
+001Ak000000EGF7,6/2024,Question,1,1,0,0,2.68,5.53,0,0,
+001Ak000000Ecu6,6/2024,Billing,0,1,0,0,,26.10,0,0,
+001Ak000000GzAd,6/2024,Problem,1,1,0,0,1.10,16.38,0,0,5.00
+001Ak000000Jk9s,6/2024,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000JmDb,6/2024,Feature Request,1,1,0,1,0.38,3.48,0,0,
+001Ak000000JmDb,6/2024,Problem,1,0,1,0,1.17,,0,0,
+001Ak000000LN6R,6/2024,Question,1,1,0,0,2.92,18.37,0,0,3.00
+001Ak000000MAXr,6/2024,Question,1,1,0,0,2.28,26.33,0,0,
+001Ak000000MxzH,6/2024,Problem,1,0,1,0,0.40,,0,0,
+001Ak000000N030,6/2024,Problem,1,1,0,0,1.50,25.70,0,0,4.00
+001Ak000000NX0c,6/2024,Question,1,1,0,0,2.42,76.95,1,0,3.00
+001Ak000000Nb84,6/2024,Question,1,1,0,1,2.27,2.93,0,1,5.00
+001Ak000000P7tS,6/2024,Problem,1,1,0,0,2.27,20.55,0,0,
+001Ak000000PiyW,6/2024,Problem,1,1,0,1,0.68,5.77,0,0,
+001Ak000000QHzr,6/2024,Problem,1,1,0,0,0.90,5.27,0,0,
+001Ak000000QHzr,6/2024,Question,1,1,0,0,1.37,13.45,0,0,4.00
+001Ak000000Qeeq,6/2024,Feature Request,1,0,1,1,2.83,,0,0,
+001Ak000000Qmtk,6/2024,Billing,1,1,0,0,1.95,19.17,0,0,
+001Ak000000R5RH,6/2024,Feature Request,1,1,0,0,1.95,21.65,0,0,4.00
+001Ak000000R5RH,6/2024,Problem,1,1,0,1,2.05,8.48,0,0,
+001Ak000000R5RH,6/2024,Question,1,1,0,0,3.85,18.65,0,0,
+001Ak000000R7V0,6/2024,Question,2,2,0,0,1.82,14.25,0,0,
+001Ak000000Rqoy,6/2024,Billing,1,0,1,0,1.20,,0,1,
+001Ak000000Rqoy,6/2024,Problem,1,1,0,0,0.23,13.87,0,0,
+001Ak000000Rssh,6/2024,Feature Request,1,1,0,0,3.63,25.97,0,0,
+001Ak000000Rssh,6/2024,Problem,1,1,0,0,1.62,20.35,0,1,
+001Ak000000S9MV,6/2024,Feature Request,1,1,0,1,1.58,7.57,0,0,
+001Ak000000S9MV,6/2024,Problem,1,1,0,0,2.20,10.50,0,0,
+001Ak000000SRu2,6/2024,Feature Request,1,1,0,0,3.57,25.47,0,0,
+001Ak000000ScCf,6/2024,Question,1,1,0,0,1.53,13.12,0,0,4.00
+001Ak000000TDHj,6/2024,Feature Request,2,2,0,0,0.45,12.92,0,0,4.00
+001Ak000000TDHj,6/2024,Problem,2,2,0,0,0.83,13.14,0,0,3.00
+001Ak000000TFLS,6/2024,Problem,1,1,0,1,2.37,11.58,0,0,
+001Ak000000Te4A,6/2024,Problem,1,1,0,0,0.85,8.05,0,0,
+001Ak000000Tg7t,6/2024,Problem,2,2,0,0,0.90,14.12,0,0,4.00
+001Ak000000TiBc,6/2024,Feature Request,1,1,0,1,3.30,5.72,0,0,
+001Ak000000UXgl,6/2024,Problem,2,1,1,1,1.82,6.78,0,0,
+001Ak000000UZkU,6/2024,Question,1,1,0,0,0.10,5.82,0,1,3.00
+001Ak000000UboD,6/2024,Problem,2,1,1,0,2.05,5.10,0,1,4.00
+001Ak000000V8lp,6/2024,Feature Request,1,1,0,0,1.98,14.85,0,0,5.00
+001Ak000000V8lp,6/2024,Problem,1,1,0,0,0.25,17.92,0,0,4.00
+001Ak000000VApY,6/2024,Problem,0,0,0,0,,,0,0,3.00
+001Ak000000VEx0,6/2024,Billing,0,0,0,0,,,0,0,5.00
+001Ak000000VEx0,6/2024,Question,1,1,0,1,2.65,14.38,0,0,5.00
+001Ak000000VH0j,6/2024,Problem,0,1,0,0,,10.97,0,0,
+001Ak000000VwDF,6/2024,Question,1,1,0,0,1.97,5.57,0,0,3.00
+001Ak000000Wppq,6/2024,Question,2,2,0,0,1.96,23.90,0,0,5.00
+001Ak000000WtxI,6/2024,Feature Request,1,1,0,0,11.50,15.85,0,0,4.00
+001Ak000000WtxI,6/2024,Question,1,1,0,0,1.50,2.88,0,0,
+001Ak000000XOrB,6/2024,Problem,2,2,0,0,1.93,10.04,0,0,5.00
+001Ak000000XOrB,6/2024,Question,3,3,0,1,3.17,30.43,1,0,4.00
+001Ak000000XQuu,6/2024,Question,2,2,0,1,3.19,14.73,0,0,
+001Ak000000XhOi,6/2024,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000YMbE,6/2024,Problem,1,1,0,0,0.65,8.53,0,0,5.00
+001Ak000000ZtMc,6/2024,Problem,1,1,0,0,2.70,15.03,0,0,
+001Ak000000cLoK,6/2024,Question,1,1,0,0,3.17,21.95,0,0,
+001Ak000000ePXK,6/2024,Billing,1,1,0,0,0.75,36.57,1,0,
+001Ak000000ePXK,6/2024,Feature Request,1,0,1,0,2.90,,0,0,
+001Ak000000f8rI,6/2024,Problem,1,1,0,0,2.55,11.08,0,0,5.00
+001Ak000000fq7X,6/2024,Problem,1,1,0,0,2.28,17.48,0,0,4.00
+001Ak000000fq7X,6/2024,Question,1,1,0,0,0.90,5.28,0,0,
+001Ak000000gEqF,6/2024,Problem,1,1,0,0,3.28,19.33,0,0,5.00
+001Ak000000gTGK,6/2024,Question,1,1,0,0,0.35,24.70,0,0,
+001Ak000000gpvJ,6/2024,Billing,1,0,1,0,1.18,,0,0,
+001Ak000000h8Sq,6/2024,Problem,1,1,0,0,3.55,5.60,0,0,4.00
+001Ak000000iAKL,6/2024,Problem,1,1,0,1,0.30,11.38,0,0,
+001Ak000000iAKL,6/2024,Question,0,1,0,0,,7.35,0,0,
+001Ak000000iERn,6/2024,Question,1,1,0,1,2.43,5.27,0,0,
+001Ak000000inT8,6/2024,Question,1,1,0,0,1.82,6.48,0,0,
+001Ak000000lv7M,6/2024,Problem,1,1,0,0,0.57,10.42,0,0,
+001Ak000000n9LD,6/2024,Billing,1,1,0,0,2.30,7.65,0,0,
+001Ak000000nBOw,6/2024,Question,1,1,0,0,1.37,16.52,0,0,5.00
+001Ak000000nmU0,6/2024,Question,0,0,0,0,,,0,0,5.00
+001Ak000000o2xo,6/2024,Question,1,1,0,0,3.53,8.63,0,1,
+001Ak000000o51X,6/2024,Question,1,1,0,0,3.02,14.32,0,0,
+001Ak000000owaP,6/2024,Question,1,1,0,0,3.57,12.72,0,0,
+001Ak000000p4pJ,6/2024,Feature Request,1,1,0,0,3.70,14.00,0,0,
+001Ak000000pqD0,6/2024,Billing,0,0,0,0,,,0,0,4.00
+001Ak000000qL6t,6/2024,Feature Request,0,1,0,0,,23.97,0,0,
+001Ak000000qPEL,6/2024,Problem,1,1,0,0,0.12,2.00,0,0,
+001Ak000000r0JP,6/2024,Billing,1,1,0,0,0.83,42.63,1,0,
+001Ak000000r0JP,6/2024,Problem,1,1,0,0,0.72,12.92,0,0,
+001Ak000000rP27,6/2024,Feature Request,1,1,0,0,1.82,8.52,0,0,4.00
+001Ak000000rT9Z,6/2024,Question,2,2,0,0,2.27,15.70,0,0,
+001Ak000000rVDI,6/2024,Problem,0,1,0,0,,62.05,1,0,3.00
+001Ak000000rVDI,6/2024,Question,1,1,0,0,3.68,21.63,0,0,
+001Ak000000s2Au,6/2024,Billing,1,1,0,1,0.27,8.93,0,0,
+001Ak000000s6IM,6/2024,Question,1,1,0,0,1.32,13.72,0,0,5.00
+001Ak000000sAPo,6/2024,Feature Request,1,0,1,0,1.40,,0,1,
+001Ak000000sAPo,6/2024,Problem,0,0,0,0,,,0,0,5.00
+001Ak000000sAPo,6/2024,Question,2,2,0,0,2.68,18.04,0,0,
+001Ak000000stjm,6/2024,Question,1,1,0,0,3.78,9.90,0,0,5.00
+001Ak000000svnV,6/2024,Question,1,1,0,0,2.65,78.95,1,1,
+001Ak000000szux,6/2024,Problem,0,1,0,0,,63.20,1,0,3.00
+001Ak000000szux,6/2024,Question,1,1,0,0,1.52,15.07,0,0,
+001Ak000000t1yg,6/2024,Billing,1,1,0,0,1.85,6.90,0,0,5.00
+001Ak000000t42P,6/2024,Problem,1,1,0,0,0.70,22.10,0,0,
+001Ak000000t42P,6/2024,Question,1,1,0,1,1.57,8.45,0,0,
+001Ak000000tpQ6,6/2024,Question,1,1,0,0,3.37,22.35,0,0,
+001Ak000000uann,6/2024,Feature Request,1,1,0,0,8.03,10.05,0,0,
+001Ak000000utLK,6/2024,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000v5hg,6/2024,Question,1,1,0,0,1.43,3.08,0,1,5.00
+001Ak000000vxGY,6/2024,Question,1,1,0,0,2.30,18.92,0,0,4.00
+001Ak000000wsws,6/2024,Feature Request,0,0,0,0,,,0,0,5.00
+001Ak000000wv0b,6/2024,Feature Request,1,0,1,0,,,0,0,
+001Ak000000yPiG,6/2024,Question,1,1,0,0,9.87,12.92,0,0,
+001Ak000000zD9g,6/2024,Feature Request,1,1,0,0,2.42,13.63,0,0,
+001Ak0000011w5C,6/2024,Question,1,1,0,1,1.10,78.08,1,0,2.00
+001Ak0000016UJd,6/2024,Feature Request,1,1,0,1,1.20,2.38,0,0,
+001Ak0000016out,6/2024,Question,1,1,0,0,0.83,9.05,0,0,4.00
+001Ak0000016x9n,6/2024,Billing,1,1,0,0,3.87,11.57,0,0,4.00
+001Ak0000018kOz,6/2024,Question,1,1,0,0,3.48,8.33,0,0,
+001Ak0000018wlL,6/2024,Problem,0,1,0,0,,13.33,0,0,
+001Ak000001AHAN,6/2024,Feature Request,1,1,0,1,3.43,10.17,0,0,3.00
+001Ak000001AHAN,6/2024,Problem,2,2,0,0,2.57,15.29,0,0,
+001Ak000001AHAN,6/2024,Question,7,6,1,2,3.69,15.47,1,1,3.00

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2024-07-31.csv

@@ -0,0 +1,134 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000003pND,7/2024,Problem,1,1,0,0,1.92,3.58,0,0,
+001Ak0000005FxQ,7/2024,Question,1,1,0,1,0.17,2.72,0,0,5.00
+001Ak0000007FYy,7/2024,Problem,1,1,0,0,1.97,10.33,0,0,4.00
+001Ak0000008Tmp,7/2024,Problem,1,1,0,0,0.97,6.97,0,0,
+001Ak000000A6jO,7/2024,Question,1,1,0,0,0.27,25.35,0,1,
+001Ak000000AEyI,7/2024,Question,1,1,0,0,9.00,23.32,0,0,
+001Ak000000Afkj,7/2024,Question,1,0,1,0,2.77,,0,0,
+001Ak000000B8at,7/2024,Question,1,1,0,0,1.75,11.78,0,0,5.00
+001Ak000000BP4h,7/2024,Problem,1,1,0,1,4.20,5.12,0,0,
+001Ak000000BhcE,7/2024,Problem,1,1,0,0,1.03,18.15,0,0,
+001Ak000000CASO,7/2024,Billing,1,1,0,0,0.10,21.88,0,0,
+001Ak000000CASO,7/2024,Question,1,1,0,0,10.78,20.25,0,0,
+001Ak000000CdIY,7/2024,Problem,2,2,0,1,4.47,18.49,0,0,4.50
+001Ak000000CfMH,7/2024,Feature Request,1,1,0,0,10.33,10.82,0,0,
+001Ak000000D21G,7/2024,Problem,2,2,0,0,3.26,14.16,0,0,
+001Ak000000D44z,7/2024,Billing,1,1,0,0,3.43,6.45,0,0,
+001Ak000000D44z,7/2024,Problem,2,2,0,1,2.67,4.91,0,0,
+001Ak000000D68i,7/2024,Problem,1,1,0,0,0.60,21.62,0,0,
+001Ak000000DUrQ,7/2024,Question,1,1,0,0,6.42,18.70,0,0,
+001Ak000000DWv9,7/2024,Feature Request,1,1,0,1,1.18,1.92,0,0,
+001Ak000000DWv9,7/2024,Problem,1,1,0,0,1.32,25.27,0,0,
+001Ak000000DWv9,7/2024,Question,2,2,0,0,1.47,19.92,0,0,5.00
+001Ak000000Dxha,7/2024,Problem,1,1,0,0,11.72,20.07,0,0,
+001Ak000000E80D,7/2024,Feature Request,1,1,0,0,2.70,19.07,0,0,5.00
+001Ak000000E80D,7/2024,Question,1,1,0,0,3.45,6.37,0,0,
+001Ak000000EGF7,7/2024,Problem,1,1,0,0,3.87,23.20,0,0,
+001Ak000000EGF7,7/2024,Question,1,1,0,0,3.67,22.75,0,1,
+001Ak000000FBvR,7/2024,Question,1,0,1,0,3.30,,0,0,
+001Ak000000GzAd,7/2024,Feature Request,1,1,0,0,3.00,9.43,0,0,5.00
+001Ak000000IFSD,7/2024,Problem,1,1,0,0,3.60,25.22,0,0,
+001Ak000000JmDb,7/2024,Problem,0,1,0,0,,66.67,1,0,
+001Ak000000MxzH,7/2024,Problem,0,1,0,0,,20.93,0,0,4.00
+001Ak000000N26j,7/2024,Billing,1,1,0,0,2.70,5.83,0,0,5.00
+001Ak000000NUwt,7/2024,Problem,1,1,0,1,2.13,6.95,0,0,
+001Ak000000NX0c,7/2024,Feature Request,1,1,0,0,1.02,10.47,0,0,
+001Ak000000OOZU,7/2024,Question,1,1,0,0,1.90,17.92,0,0,
+001Ak000000QHzr,7/2024,Question,1,1,0,0,2.77,9.30,0,0,
+001Ak000000Qeeq,7/2024,Feature Request,0,1,0,0,,7.87,0,0,4.00
+001Ak000000R5RH,7/2024,Question,2,2,0,1,0.66,27.93,1,0,
+001Ak000000R7V0,7/2024,Billing,1,1,0,0,3.48,5.97,0,0,
+001Ak000000RNyo,7/2024,Problem,1,1,0,0,0.48,35.58,1,1,
+001Ak000000Rqoy,7/2024,Billing,0,1,0,0,,58.72,1,0,2.00
+001Ak000000Rqoy,7/2024,Question,1,1,0,0,1.10,6.67,0,0,4.00
+001Ak000000Rssh,7/2024,Problem,1,1,0,0,3.80,11.87,0,0,
+001Ak000000Rssh,7/2024,Question,1,1,0,0,1.17,24.40,0,0,
+001Ak000000S9MV,7/2024,Problem,2,2,0,0,1.44,19.41,1,0,
+001Ak000000SRu2,7/2024,Problem,1,1,0,1,1.67,2.10,0,0,
+001Ak000000SRu2,7/2024,Question,1,1,0,1,2.98,8.15,0,0,
+001Ak000000Sa8w,7/2024,Feature Request,1,1,0,0,3.43,6.97,0,0,
+001Ak000000SsgT,7/2024,Problem,1,1,0,0,3.82,17.00,0,0,
+001Ak000000TDHj,7/2024,Feature Request,1,1,0,1,1.27,8.73,0,0,
+001Ak000000TFLS,7/2024,Problem,1,1,0,0,3.88,11.22,0,0,
+001Ak000000TiBc,7/2024,Problem,1,1,0,0,3.78,25.72,0,0,4.00
+001Ak000000TiBc,7/2024,Question,1,0,1,0,1.72,,0,0,
+001Ak000000UXgl,7/2024,Problem,0,1,0,0,,19.42,0,0,
+001Ak000000UboD,7/2024,Problem,0,1,0,0,,69.63,1,0,
+001Ak000000UboD,7/2024,Question,2,2,0,0,0.53,16.92,0,0,4.00
+001Ak000000Udrw,7/2024,Problem,1,1,0,0,2.42,5.13,0,1,
+001Ak000000V8lp,7/2024,Question,1,1,0,0,1.02,15.08,0,0,
+001Ak000000VCtH,7/2024,Problem,1,0,1,0,3.48,,0,0,
+001Ak000000VCtH,7/2024,Question,1,1,0,0,0.47,2.67,0,0,
+001Ak000000Vu9W,7/2024,Problem,1,1,0,0,3.92,7.33,0,0,
+001Ak000000Vu9W,7/2024,Question,1,1,0,0,3.65,12.98,0,1,4.00
+001Ak000000Wppq,7/2024,Question,1,1,0,0,3.67,25.50,0,0,
+001Ak000000XOrB,7/2024,Problem,1,1,0,0,1.88,80.93,1,0,4.50
+001Ak000000XQuu,7/2024,Problem,1,1,0,0,5.72,20.93,0,0,3.00
+001Ak000000XhOi,7/2024,Problem,1,1,0,0,3.05,10.68,0,0,5.00
+001Ak000000XhOi,7/2024,Question,2,2,0,0,2.28,24.88,1,2,
+001Ak000000YWtr,7/2024,Problem,1,1,0,0,2.78,7.23,0,1,
+001Ak000000cLoK,7/2024,Feature Request,1,1,0,0,3.18,9.32,0,0,
+001Ak000000cLoK,7/2024,Problem,1,1,0,0,8.12,25.02,0,0,4.00
+001Ak000000cwtO,7/2024,Question,1,1,0,0,10.02,10.70,0,0,
+001Ak000000cyx7,7/2024,Problem,1,1,0,0,3.85,12.13,0,0,
+001Ak000000dgDM,7/2024,Problem,1,1,0,1,2.85,12.37,0,0,4.00
+001Ak000000eJM9,7/2024,Problem,1,1,0,0,1.78,7.13,0,0,
+001Ak000000eLPs,7/2024,Question,1,1,0,0,0.65,17.70,0,0,4.00
+001Ak000000ePXK,7/2024,Feature Request,0,1,0,0,,21.37,0,0,
+001Ak000000f2g7,7/2024,Question,1,1,0,1,1.57,2.27,0,0,
+001Ak000000f8rI,7/2024,Problem,0,0,0,0,,,0,0,3.00
+001Ak000000gTGK,7/2024,Problem,1,1,0,0,5.88,52.70,1,0,
+001Ak000000gpvJ,7/2024,Billing,0,1,0,0,,59.12,1,0,
+001Ak000000iERn,7/2024,Question,1,1,0,0,0.50,5.07,0,0,
+001Ak000000ilPP,7/2024,Question,1,1,0,0,2.15,53.27,1,0,3.00
+001Ak000000jMUT,7/2024,Question,1,1,0,0,2.40,18.47,0,0,5.00
+001Ak000000lFuq,7/2024,Problem,1,1,0,0,0.15,7.80,0,0,5.00
+001Ak000000mBbA,7/2024,Billing,1,1,0,1,0.57,11.77,0,0,4.00
+001Ak000000mojx,7/2024,Feature Request,1,1,0,0,0.50,21.88,0,0,
+001Ak000000nBOw,7/2024,Billing,1,1,0,0,3.00,7.83,0,0,4.00
+001Ak000000nTwT,7/2024,Problem,2,2,0,1,1.43,13.15,0,0,
+001Ak000000nmU0,7/2024,Problem,1,1,0,0,2.25,11.30,0,0,4.00
+001Ak000000nmU0,7/2024,Question,1,1,0,0,2.53,5.95,0,0,
+001Ak000000o51X,7/2024,Problem,1,1,0,0,5.93,20.80,0,0,
+001Ak000000oNZ4,7/2024,Question,1,1,0,0,1.12,10.78,0,0,
+001Ak000000p4pJ,7/2024,Feature Request,1,1,0,1,2.10,4.82,0,0,4.00
+001Ak000000pXfT,7/2024,Billing,1,1,0,0,3.05,13.10,0,0,5.00
+001Ak000000pZjC,7/2024,Question,1,1,0,0,2.92,19.83,0,0,
+001Ak000000psGj,7/2024,Problem,1,0,1,0,2.17,,0,0,
+001Ak000000qJ3A,7/2024,Question,1,1,0,0,1.85,17.55,0,0,4.00
+001Ak000000qL6t,7/2024,Problem,1,1,0,0,1.57,13.87,0,0,
+001Ak000000qL6t,7/2024,Question,4,4,0,1,2.41,13.06,0,0,5.00
+001Ak000000qNAc,7/2024,Question,1,0,1,0,3.78,,0,0,
+001Ak000000qPEL,7/2024,Billing,1,1,0,1,0.17,14.87,0,0,
+001Ak000000qyFg,7/2024,Feature Request,1,1,0,0,3.17,18.60,0,0,
+001Ak000000qyFg,7/2024,Question,1,1,0,0,0.33,6.08,0,0,
+001Ak000000r0JP,7/2024,Question,1,1,0,0,2.13,18.00,0,0,3.00
+001Ak000000rP27,7/2024,Problem,1,1,0,0,3.48,14.62,0,0,5.00
+001Ak000000s2Au,7/2024,Problem,1,1,0,0,3.83,18.80,0,0,
+001Ak000000s6IM,7/2024,Question,1,1,0,0,0.92,20.13,0,0,
+001Ak000000s8M5,7/2024,Feature Request,1,1,0,0,6.10,17.40,0,0,3.00
+001Ak000000s8M5,7/2024,Problem,1,1,0,0,0.17,11.40,0,0,3.00
+001Ak000000sAPo,7/2024,Feature Request,0,1,0,0,,42.10,1,0,
+001Ak000000stjm,7/2024,Problem,1,1,0,0,1.15,25.60,0,0,4.00
+001Ak000000sxrE,7/2024,Question,1,1,0,0,2.65,3.15,0,0,
+001Ak000000t1yg,7/2024,Problem,1,1,0,0,8.83,10.75,0,0,
+001Ak000000t42P,7/2024,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000ttXY,7/2024,Problem,1,1,0,0,1.92,11.00,0,0,
+001Ak000000tvbH,7/2024,Problem,1,1,0,0,1.28,19.22,0,0,
+001Ak000000wLzG,7/2024,Question,1,1,0,0,1.23,5.95,0,1,5.00
+001Ak000000wWHt,7/2024,Problem,1,1,0,0,3.08,11.75,0,0,
+001Ak000000wv0b,7/2024,Feature Request,0,1,0,0,0.82,1.55,0,0,5.00
+001Ak000000yPiG,7/2024,Feature Request,1,1,0,0,2.42,14.67,0,0,3.00
+001Ak000000zD9g,7/2024,Problem,1,1,0,1,0.93,1.28,0,0,
+001Ak0000011w5C,7/2024,Problem,1,1,0,0,2.07,11.68,0,0,
+001Ak0000012AVH,7/2024,Problem,1,1,0,0,0.15,16.15,0,0,
+001Ak0000012CZ0,7/2024,Feature Request,1,1,0,0,3.65,24.02,0,0,
+001Ak0000015tEZ,7/2024,Question,1,1,0,0,0.28,12.92,0,0,
+001Ak0000016UJd,7/2024,Problem,1,1,0,0,3.82,51.22,1,0,
+001Ak0000017FhK,7/2024,Question,2,2,0,1,3.55,13.29,0,0,4.00
+001Ak0000018wlL,7/2024,Billing,1,1,0,0,2.48,17.40,0,0,
+001Ak000001AHAN,7/2024,Billing,2,2,0,0,3.36,14.51,0,0,5.00
+001Ak000001AHAN,7/2024,Feature Request,1,1,0,0,1.23,14.90,0,0,5.00
+001Ak000001AHAN,7/2024,Problem,2,2,0,1,2.73,13.42,0,1,
+001Ak000001AHAN,7/2024,Question,4,5,0,1,2.18,25.38,1,1,

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2024-08-31.csv

@@ -0,0 +1,143 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000004xPt,8/2024,Problem,1,1,0,0,3.83,21.70,0,1,3.00
+001Ak0000009NPQ,8/2024,Problem,1,1,0,0,2.87,14.10,0,0,
+001Ak0000009VeK,8/2024,Problem,1,1,0,1,1.12,7.48,0,0,5.00
+001Ak0000009VeK,8/2024,Question,1,1,0,0,1.90,9.52,0,0,
+001Ak000000AEyI,8/2024,Problem,3,3,0,0,1.77,15.79,0,2,4.00
+001Ak000000Afkj,8/2024,Question,0,1,0,0,,47.35,1,0,
+001Ak000000Anzd,8/2024,Problem,1,1,0,0,3.83,16.53,0,0,
+001Ak000000Anzd,8/2024,Question,2,2,0,0,2.19,6.50,0,0,4.00
+001Ak000000B8at,8/2024,Problem,1,1,0,1,1.07,8.78,0,1,5.00
+001Ak000000CdIY,8/2024,Problem,2,1,1,1,3.31,5.80,0,0,
+001Ak000000CfMH,8/2024,Feature Request,0,0,0,0,,,0,0,3.00
+001Ak000000CfMH,8/2024,Question,1,1,0,0,1.17,26.22,0,0,
+001Ak000000D21G,8/2024,Problem,1,1,0,0,0.13,7.15,0,0,
+001Ak000000D21G,8/2024,Question,1,1,0,0,3.00,25.12,0,0,
+001Ak000000D44z,8/2024,Problem,1,1,0,0,0.38,12.65,0,0,4.00
+001Ak000000DUrQ,8/2024,Problem,2,2,0,1,1.74,18.52,0,0,5.00
+001Ak000000DUrQ,8/2024,Question,1,1,0,0,1.02,19.67,0,0,5.00
+001Ak000000DWv9,8/2024,Problem,1,1,0,1,2.07,5.30,0,0,
+001Ak000000E80D,8/2024,Problem,1,0,1,1,0.60,,0,0,
+001Ak000000EGF7,8/2024,Question,1,1,0,0,2.05,10.73,0,0,5.00
+001Ak000000FBvR,8/2024,Question,0,1,0,0,,19.70,0,0,
+001Ak000000GYOC,8/2024,Problem,1,1,0,0,2.50,20.10,0,0,
+001Ak000000L6cd,8/2024,Problem,1,1,0,0,0.32,3.32,0,0,
+001Ak000000LN6R,8/2024,Question,2,1,1,0,2.52,17.72,0,0,4.00
+001Ak000000MbKI,8/2024,Question,1,1,0,0,0.95,26.48,0,0,5.00
+001Ak000000N030,8/2024,Question,1,1,0,1,2.82,11.45,0,0,
+001Ak000000OIOJ,8/2024,Problem,1,1,0,0,3.53,16.78,0,0,
+001Ak000000OKS2,8/2024,Question,1,1,0,0,3.42,10.05,0,0,
+001Ak000000OOZU,8/2024,Problem,1,1,0,1,1.80,9.43,0,0,
+001Ak000000P3m0,8/2024,Problem,1,1,0,1,3.70,4.95,0,0,
+001Ak000000Qeeq,8/2024,Billing,1,1,0,0,10.07,18.33,0,0,
+001Ak000000R5RH,8/2024,Problem,1,1,0,0,1.28,19.58,0,0,
+001Ak000000R7V0,8/2024,Billing,1,1,0,0,1.33,11.88,0,0,
+001Ak000000R7V0,8/2024,Problem,2,2,0,1,2.49,10.09,0,0,5.00
+001Ak000000RNyo,8/2024,Problem,1,1,0,1,3.10,10.53,0,0,4.00
+001Ak000000Rqoy,8/2024,Problem,1,0,1,0,3.60,,0,0,
+001Ak000000Rssh,8/2024,Billing,1,1,0,0,3.00,11.38,0,0,5.00
+001Ak000000Rssh,8/2024,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000S9MV,8/2024,Billing,1,1,0,1,6.40,57.80,1,1,
+001Ak000000SJf8,8/2024,Problem,1,1,0,0,3.33,7.52,0,0,
+001Ak000000SRu2,8/2024,Billing,1,1,0,0,3.43,12.98,0,0,
+001Ak000000ScCf,8/2024,Billing,1,1,0,0,2.95,20.78,0,0,4.00
+001Ak000000ScCf,8/2024,Problem,1,1,0,0,2.05,3.58,0,0,
+001Ak000000ScCf,8/2024,Question,1,1,0,0,2.32,18.83,0,0,
+001Ak000000SsgT,8/2024,Problem,1,1,0,0,11.15,25.03,0,0,4.00
+001Ak000000TBE0,8/2024,Feature Request,1,1,0,0,3.23,5.62,0,0,5.00
+001Ak000000TFLS,8/2024,Question,1,1,0,1,3.42,14.83,0,0,
+001Ak000000TiBc,8/2024,Problem,1,1,0,0,3.48,5.15,0,0,
+001Ak000000TiBc,8/2024,Question,2,3,0,0,3.52,16.51,0,0,5.00
+001Ak000000UB1m,8/2024,Feature Request,1,1,0,1,2.80,6.72,0,0,
+001Ak000000UB1m,8/2024,Problem,1,1,0,0,3.50,25.15,0,0,
+001Ak000000UB1m,8/2024,Question,1,1,0,0,2.00,6.42,0,0,
+001Ak000000UboD,8/2024,Question,0,0,0,0,,,0,0,5.00
+001Ak000000V8lp,8/2024,Question,1,1,0,1,2.22,10.08,0,0,
+001Ak000000VCtH,8/2024,Problem,0,1,0,0,,24.67,0,0,5.00
+001Ak000000VEx0,8/2024,Problem,1,1,0,1,1.00,5.37,0,0,
+001Ak000000VEx0,8/2024,Question,2,2,0,1,6.52,19.73,0,0,
+001Ak000000Vu9W,8/2024,Feature Request,1,1,0,0,3.15,6.63,0,0,4.00
+001Ak000000Vu9W,8/2024,Problem,1,1,0,0,0.53,13.03,0,0,5.00
+001Ak000000VwDF,8/2024,Billing,1,1,0,1,2.80,11.18,0,0,
+001Ak000000VyGy,8/2024,Feature Request,1,1,0,0,0.23,25.32,0,0,
+001Ak000000VyGy,8/2024,Question,1,1,0,1,3.33,10.95,0,0,5.00
+001Ak000000W0Kh,8/2024,Problem,1,1,0,0,3.92,25.67,0,0,5.00
+001Ak000000W0Kh,8/2024,Question,1,0,1,0,3.75,,0,0,
+001Ak000000WtxI,8/2024,Feature Request,2,2,0,0,2.16,17.41,0,0,5.00
+001Ak000000XOrB,8/2024,Problem,1,1,0,0,2.87,22.98,0,0,4.00
+001Ak000000XQuu,8/2024,Billing,1,0,1,0,,,0,0,
+001Ak000000XQuu,8/2024,Problem,1,1,0,0,6.23,10.55,0,0,3.00
+001Ak000000XhOi,8/2024,Question,1,1,0,0,0.63,8.80,0,0,
+001Ak000000XjSR,8/2024,Problem,1,1,0,0,1.32,25.75,0,1,
+001Ak000000XjSR,8/2024,Question,1,1,0,1,3.05,14.30,0,0,5.00
+001Ak000000XzwF,8/2024,Feature Request,1,1,0,0,0.75,47.12,1,0,2.00
+001Ak000000YWtr,8/2024,Question,1,1,0,0,3.17,25.15,0,0,5.00
+001Ak000000YvcZ,8/2024,Problem,1,1,0,0,1.17,13.38,0,0,4.00
+001Ak000000ZtMc,8/2024,Problem,1,1,0,0,3.43,62.48,1,0,
+001Ak000000cRzV,8/2024,Question,1,1,0,0,3.25,26.43,0,0,
+001Ak000000cyx7,8/2024,Problem,2,2,0,0,0.78,8.48,0,0,
+001Ak000000eJM9,8/2024,Problem,1,1,0,0,3.55,3.87,0,0,
+001Ak000000eTem,8/2024,Question,1,1,0,0,2.30,21.20,0,0,5.00
+001Ak000000f2g7,8/2024,Problem,1,1,0,0,0.73,9.55,0,0,5.00
+001Ak000000f6nZ,8/2024,Billing,1,1,0,0,11.33,12.45,0,0,
+001Ak000000fo3o,8/2024,Question,1,1,0,0,0.68,14.75,0,0,4.00
+001Ak000000h8Sq,8/2024,Question,1,1,0,0,1.22,15.03,0,0,
+001Ak000000hAWZ,8/2024,Question,1,1,0,1,1.57,3.30,0,0,5.00
+001Ak000000hjXu,8/2024,Problem,1,0,1,1,1.20,,0,1,
+001Ak000000iERn,8/2024,Problem,1,1,0,0,3.57,14.32,0,0,
+001Ak000000ijLg,8/2024,Problem,1,1,0,0,1.37,24.75,0,0,
+001Ak000000jOYC,8/2024,Billing,1,1,0,1,2.82,11.67,0,0,
+001Ak000000jSfe,8/2024,Question,2,1,1,0,3.21,19.18,0,0,
+001Ak000000lt3d,8/2024,Question,1,1,0,0,1.47,24.72,0,0,
+001Ak000000mojx,8/2024,Feature Request,0,0,0,0,,,0,0,4.00
+001Ak000000n9LD,8/2024,Problem,1,1,0,0,7.60,7.93,0,0,4.00
+001Ak000000nBOw,8/2024,Question,1,1,0,0,0.80,21.20,0,0,4.00
+001Ak000000oNZ4,8/2024,Feature Request,1,1,0,0,6.08,25.70,0,0,5.00
+001Ak000000oe2s,8/2024,Billing,1,1,0,0,1.28,11.87,0,0,
+001Ak000000owaP,8/2024,Question,1,0,1,0,0.50,,0,0,
+001Ak000000p4pJ,8/2024,Problem,1,1,0,0,0.75,22.20,0,0,
+001Ak000000p6t2,8/2024,Billing,1,1,0,0,3.15,5.48,0,0,4.00
+001Ak000000pZjC,8/2024,Problem,1,1,0,0,1.45,23.72,0,0,
+001Ak000000pqD0,8/2024,Question,1,1,0,0,0.58,10.52,0,0,
+001Ak000000psGj,8/2024,Problem,0,1,0,0,,19.32,0,0,4.00
+001Ak000000psGj,8/2024,Question,1,1,0,0,3.88,25.68,0,0,
+001Ak000000qL6t,8/2024,Problem,2,2,0,0,1.73,7.26,0,0,3.00
+001Ak000000qNAc,8/2024,Question,1,2,0,0,2.50,18.39,0,0,5.00
+001Ak000000rP27,8/2024,Question,1,1,0,1,2.47,4.53,0,0,
+001Ak000000rR5q,8/2024,Problem,1,1,0,0,0.42,22.13,0,1,5.00
+001Ak000000s07B,8/2024,Problem,1,1,0,0,2.30,12.57,0,0,4.00
+001Ak000000s2Au,8/2024,Problem,3,2,1,0,2.29,15.43,0,0,4.00
+001Ak000000s2Au,8/2024,Question,1,1,0,0,3.17,9.43,0,0,
+001Ak000000s6IM,8/2024,Problem,1,1,0,0,0.95,25.17,0,0,4.00
+001Ak000000s6IM,8/2024,Question,1,1,0,1,3.00,10.28,0,0,4.00
+001Ak000000sxrE,8/2024,Problem,1,1,0,0,1.50,25.82,0,0,
+001Ak000000sxrE,8/2024,Question,1,1,0,0,1.95,16.20,0,0,4.00
+001Ak000000szux,8/2024,Question,1,1,0,0,3.07,3.32,0,0,
+001Ak000000t42P,8/2024,Problem,1,1,0,0,0.22,16.35,0,0,5.00
+001Ak000000t42P,8/2024,Question,2,2,0,1,2.26,8.22,0,0,5.00
+001Ak000000tpQ6,8/2024,Problem,1,1,0,0,5.48,20.17,0,0,5.00
+001Ak000000trTp,8/2024,Problem,1,1,0,0,3.17,19.63,0,0,
+001Ak000000trTp,8/2024,Question,2,2,0,0,2.67,15.85,0,0,
+001Ak000000tvbH,8/2024,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000txf0,8/2024,Question,1,1,0,0,2.10,23.22,0,0,5.00
+001Ak000000vYXq,8/2024,Problem,1,1,0,0,2.57,7.27,0,0,3.00
+001Ak000000vxGY,8/2024,Question,2,2,0,1,3.11,14.40,0,0,4.50
+001Ak000000xodC,8/2024,Feature Request,1,0,1,0,,,0,0,
+001Ak000000zwTe,8/2024,Problem,1,1,0,0,3.77,19.65,0,0,
+001Ak0000011w5C,8/2024,Question,1,1,0,1,1.18,5.10,0,0,
+001Ak0000013AJ3,8/2024,Question,1,1,0,0,1.75,26.05,0,0,
+001Ak0000013Wy2,8/2024,Feature Request,1,0,1,0,3.23,,0,0,
+001Ak0000013vgk,8/2024,Question,2,2,0,1,6.48,16.27,0,0,4.00
+001Ak00000161TT,8/2024,Problem,1,1,0,0,3.63,22.18,0,0,
+001Ak0000016UJd,8/2024,Problem,0,0,0,0,,,0,0,2.00
+001Ak0000016ecG,8/2024,Problem,1,1,0,0,0.97,14.17,0,0,
+001Ak0000016out,8/2024,Problem,1,1,0,0,0.93,2.47,0,0,
+001Ak0000016x9n,8/2024,Billing,1,1,0,0,2.63,3.43,0,0,5.00
+001Ak0000017NwE,8/2024,Problem,1,1,0,0,0.57,14.58,0,0,
+001Ak0000017Pzx,8/2024,Feature Request,1,1,0,0,3.87,54.17,1,1,
+001Ak0000017S3g,8/2024,Problem,1,1,0,0,8.62,25.82,0,0,
+001Ak0000018wlL,8/2024,Question,1,1,0,0,2.48,21.68,0,0,5.00
+001Ak000001997h,8/2024,Question,1,1,0,0,3.00,17.27,0,0,
+001Ak000001AHAN,8/2024,Billing,2,2,0,0,5.54,25.84,1,0,
+001Ak000001AHAN,8/2024,Problem,5,5,0,0,1.75,21.28,0,0,4.00
+001Ak000001AHAN,8/2024,Question,4,4,0,0,2.77,12.49,0,0,4.00

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2024-09-30.csv

@@ -0,0 +1,193 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak00000041jZ,9/2024,Problem,1,1,0,0,11.37,25.33,0,0,4.00
+001Ak0000004G9e,9/2024,Problem,1,0,1,0,0.97,,0,0,
+001Ak0000005FxQ,9/2024,Billing,1,1,0,0,1.75,13.03,0,0,
+001Ak0000006WF0,9/2024,Problem,2,2,0,0,2.78,15.91,0,0,3.00
+001Ak0000006cQB,9/2024,Problem,1,1,0,1,3.58,9.53,0,0,
+001Ak0000008Tmp,9/2024,Problem,1,1,0,0,2.20,25.23,0,0,
+001Ak0000008VqY,9/2024,Feature Request,1,1,0,0,1.57,59.03,1,0,
+001Ak0000009dtE,9/2024,Question,1,1,0,0,1.05,23.67,0,0,5.00
+001Ak000000A6jO,9/2024,Billing,1,1,0,0,2.55,58.88,1,0,
+001Ak000000A6jO,9/2024,Problem,2,2,0,0,2.99,14.53,0,0,
+001Ak000000AEyI,9/2024,Question,1,1,0,0,3.43,19.68,0,1,
+001Ak000000Afkj,9/2024,Problem,1,1,0,0,1.93,20.97,0,0,3.00
+001Ak000000Anzd,9/2024,Billing,1,0,1,0,2.13,,0,0,
+001Ak000000Aq3M,9/2024,Problem,1,1,0,1,2.17,11.77,0,0,
+001Ak000000BP4h,9/2024,Problem,1,1,0,0,2.83,25.03,0,0,
+001Ak000000BhcE,9/2024,Billing,1,1,0,0,2.77,3.15,0,0,
+001Ak000000BhcE,9/2024,Feature Request,1,1,0,0,3.22,10.23,0,0,
+001Ak000000BhcE,9/2024,Problem,1,1,0,0,3.07,79.15,1,0,
+001Ak000000CASO,9/2024,Feature Request,1,1,0,0,7.25,17.78,0,0,
+001Ak000000CdIY,9/2024,Problem,0,1,0,0,,8.55,0,0,
+001Ak000000CdIY,9/2024,Question,1,0,1,0,3.08,,0,0,
+001Ak000000CfMH,9/2024,Feature Request,1,1,0,0,0.10,20.32,0,0,
+001Ak000000CfMH,9/2024,Question,1,1,0,0,2.58,8.67,0,0,
+001Ak000000D21G,9/2024,Billing,1,1,0,0,0.97,19.32,0,0,4.00
+001Ak000000D21G,9/2024,Problem,1,1,0,0,2.03,4.35,0,0,
+001Ak000000D44z,9/2024,Question,3,3,0,0,1.34,15.47,0,0,5.00
+001Ak000000DUrQ,9/2024,Question,1,1,0,1,3.25,10.68,0,0,4.00
+001Ak000000DWv9,9/2024,Feature Request,1,1,0,0,0.83,63.38,1,0,
+001Ak000000E80D,9/2024,Problem,2,3,0,0,0.39,50.07,2,0,3.00
+001Ak000000E80D,9/2024,Question,1,1,0,1,2.38,3.52,0,0,
+001Ak000000EGF7,9/2024,Problem,2,2,0,0,1.74,14.49,0,1,4.00
+001Ak000000GYOC,9/2024,Problem,1,1,0,0,2.77,5.30,0,0,4.00
+001Ak000000H1EM,9/2024,Problem,1,1,0,1,3.40,10.93,0,1,
+001Ak000000Isb0,9/2024,Question,1,1,0,0,2.50,16.97,0,0,
+001Ak000000LN6R,9/2024,Question,0,1,0,0,,33.52,1,0,1.00
+001Ak000000MAXr,9/2024,Question,1,1,0,1,0.40,6.05,0,0,
+001Ak000000N030,9/2024,Question,1,1,0,0,3.63,5.77,0,0,4.00
+001Ak000000NdBn,9/2024,Problem,1,1,0,1,3.60,4.87,0,0,
+001Ak000000P3m0,9/2024,Feature Request,1,1,0,0,2.03,25.60,0,0,
+001Ak000000P3m0,9/2024,Problem,1,0,1,0,0.45,,0,0,
+001Ak000000P5pj,9/2024,Problem,1,1,0,0,3.02,19.95,0,0,5.00
+001Ak000000P9xB,9/2024,Problem,1,1,0,0,2.75,22.62,0,0,
+001Ak000000P9xB,9/2024,Question,1,1,0,0,3.88,51.43,1,1,
+001Ak000000QWPw,9/2024,Problem,1,1,0,0,8.58,20.27,0,0,
+001Ak000000Qeeq,9/2024,Question,2,2,0,0,2.59,7.83,0,0,
+001Ak000000Qv8e,9/2024,Question,1,1,0,0,2.48,7.20,0,0,4.00
+001Ak000000R7V0,9/2024,Problem,1,1,0,0,3.70,5.13,0,0,
+001Ak000000RNyo,9/2024,Feature Request,1,1,0,0,3.05,20.12,0,0,
+001Ak000000RaLA,9/2024,Billing,1,1,0,0,3.55,6.28,0,0,4.00
+001Ak000000RaLA,9/2024,Question,1,1,0,0,2.60,4.92,0,0,
+001Ak000000Rqoy,9/2024,Problem,0,1,0,0,,48.32,1,0,
+001Ak000000Rqoy,9/2024,Question,2,2,0,1,3.05,8.08,0,1,5.00
+001Ak000000Rssh,9/2024,Problem,1,1,0,0,3.57,10.58,0,0,
+001Ak000000S9MV,9/2024,Problem,1,1,0,0,10.55,11.92,0,0,
+001Ak000000SJf8,9/2024,Billing,1,1,0,0,2.95,35.70,1,0,3.00
+001Ak000000SJf8,9/2024,Problem,1,1,0,0,5.60,15.18,0,0,
+001Ak000000SJf8,9/2024,Question,1,0,1,1,4.28,,0,0,
+001Ak000000Sa8w,9/2024,Billing,1,1,0,1,0.10,8.53,0,0,
+001Ak000000ScCf,9/2024,Problem,1,0,1,0,3.13,,0,0,
+001Ak000000ScCf,9/2024,Question,1,1,0,0,1.48,21.80,0,0,
+001Ak000000SsgT,9/2024,Problem,1,0,1,0,2.08,,0,0,
+001Ak000000SsgT,9/2024,Question,1,1,0,0,2.47,61.23,1,1,
+001Ak000000TBE0,9/2024,Problem,1,1,0,0,0.55,2.02,0,0,
+001Ak000000TDHj,9/2024,Feature Request,1,1,0,1,2.92,6.68,0,0,
+001Ak000000TDHj,9/2024,Problem,1,1,0,0,2.88,5.22,0,0,
+001Ak000000TFLS,9/2024,Feature Request,1,1,0,0,0.22,23.00,0,0,
+001Ak000000TFLS,9/2024,Question,2,2,0,0,7.62,40.93,1,1,3.50
+001Ak000000Te4A,9/2024,Feature Request,1,1,0,0,1.85,8.15,0,0,
+001Ak000000Te4A,9/2024,Problem,1,1,0,0,10.35,20.30,0,0,
+001Ak000000TiBc,9/2024,Problem,1,1,0,1,1.12,7.55,0,0,
+001Ak000000U6uK,9/2024,Problem,1,1,0,1,3.57,13.15,0,0,5.00
+001Ak000000UB1m,9/2024,Problem,2,1,1,0,2.53,19.25,0,0,
+001Ak000000UB1m,9/2024,Question,1,0,1,0,0.17,,0,0,
+001Ak000000UboD,9/2024,Billing,1,1,0,1,3.32,10.38,0,0,
+001Ak000000UboD,9/2024,Feature Request,1,0,1,0,1.92,,0,0,
+001Ak000000UboD,9/2024,Question,3,3,0,0,1.37,17.15,0,0,
+001Ak000000V8lp,9/2024,Problem,1,1,0,0,3.15,5.23,0,0,5.00
+001Ak000000V8lp,9/2024,Question,2,2,0,0,2.37,17.38,0,0,
+001Ak000000VEx0,9/2024,Problem,2,1,1,0,1.42,20.37,0,0,
+001Ak000000VEx0,9/2024,Question,1,1,0,0,1.70,23.20,0,1,
+001Ak000000Vu9W,9/2024,Problem,1,1,0,0,1.63,11.72,0,0,
+001Ak000000VwDF,9/2024,Billing,1,0,1,0,5.58,,0,0,
+001Ak000000VwDF,9/2024,Problem,1,1,0,0,2.33,14.80,0,0,
+001Ak000000VyGy,9/2024,Question,1,0,1,0,3.78,,0,0,
+001Ak000000W0Kh,9/2024,Question,0,1,0,0,,17.00,0,0,5.00
+001Ak000000Wnm7,9/2024,Problem,1,1,0,1,2.30,4.52,0,0,
+001Ak000000Wnm7,9/2024,Question,2,2,0,0,2.14,17.12,0,0,3.00
+001Ak000000Wppq,9/2024,Feature Request,1,1,0,0,0.28,2.67,0,0,
+001Ak000000WtxI,9/2024,Problem,1,1,0,0,10.05,23.20,0,0,
+001Ak000000WtxI,9/2024,Question,1,1,0,0,3.30,25.43,0,0,
+001Ak000000XOrB,9/2024,Billing,1,0,1,0,,,0,0,
+001Ak000000XOrB,9/2024,Problem,2,2,0,0,1.92,12.25,0,0,
+001Ak000000XOrB,9/2024,Question,1,1,0,0,2.12,18.55,0,0,4.00
+001Ak000000XQuu,9/2024,Billing,0,1,0,0,1.93,23.10,0,0,4.00
+001Ak000000XQuu,9/2024,Problem,2,2,0,0,2.58,23.58,0,0,3.00
+001Ak000000YWtr,9/2024,Question,1,1,0,1,0.80,7.87,0,0,4.00
+001Ak000000bWJB,9/2024,Problem,1,0,1,1,0.27,,0,1,
+001Ak000000cRzV,9/2024,Feature Request,1,1,0,0,1.08,9.50,0,0,
+001Ak000000cwtO,9/2024,Feature Request,1,1,0,0,2.95,6.32,0,0,4.00
+001Ak000000da2B,9/2024,Feature Request,1,1,0,0,1.90,17.57,0,0,4.00
+001Ak000000da2B,9/2024,Problem,1,1,0,0,0.60,22.20,0,0,5.00
+001Ak000000diH5,9/2024,Question,1,1,0,0,3.27,4.80,0,0,
+001Ak000000fAv1,9/2024,Question,1,1,0,0,3.78,8.15,0,0,5.00
+001Ak000000gTGK,9/2024,Problem,1,1,0,0,2.28,16.85,0,0,5.00
+001Ak000000gpvJ,9/2024,Feature Request,1,1,0,0,2.32,18.90,0,0,5.00
+001Ak000000hjXu,9/2024,Problem,0,1,0,0,,53.17,1,0,
+001Ak000000iAKL,9/2024,Question,1,1,0,0,1.68,42.30,1,0,
+001Ak000000ijLg,9/2024,Problem,1,1,0,0,3.45,8.80,0,0,5.00
+001Ak000000ijLg,9/2024,Question,1,1,0,1,0.08,66.45,1,0,3.00
+001Ak000000ilPP,9/2024,Feature Request,1,1,0,0,3.30,19.67,0,0,5.00
+001Ak000000ilPP,9/2024,Problem,1,1,0,0,2.77,22.48,0,0,
+001Ak000000jOYC,9/2024,Feature Request,1,1,0,0,6.57,20.03,0,0,
+001Ak000000jSfe,9/2024,Question,0,1,0,0,,20.67,0,0,
+001Ak000000jUjN,9/2024,Question,1,1,0,0,0.18,15.02,0,0,
+001Ak000000lFuq,9/2024,Problem,1,1,0,0,1.93,14.25,0,0,4.00
+001Ak000000lv7M,9/2024,Feature Request,1,1,0,0,1.67,19.93,0,0,4.00
+001Ak000000lv7M,9/2024,Problem,1,1,0,0,1.52,3.68,0,1,
+001Ak000000n9LD,9/2024,Question,1,0,1,1,1.47,,0,0,
+001Ak000000nBOw,9/2024,Billing,1,1,0,0,3.30,11.62,0,0,4.00
+001Ak000000nBOw,9/2024,Problem,1,1,0,0,0.45,4.75,0,0,3.00
+001Ak000000nRsk,9/2024,Question,1,1,0,1,3.27,8.77,0,0,
+001Ak000000o2xo,9/2024,Problem,1,1,0,0,9.90,17.92,0,0,
+001Ak000000o51X,9/2024,Question,1,1,0,0,1.40,5.80,0,0,4.00
+001Ak000000oNZ4,9/2024,Problem,1,0,1,0,1.82,,0,1,
+001Ak000000oNZ4,9/2024,Question,1,1,0,0,1.52,13.58,0,0,
+001Ak000000oe2s,9/2024,Problem,1,1,0,0,1.60,7.17,0,0,
+001Ak000000og6b,9/2024,Billing,1,1,0,0,2.65,13.30,0,0,
+001Ak000000owaP,9/2024,Question,0,1,0,0,,57.88,1,0,
+001Ak000000p6t2,9/2024,Problem,2,2,0,1,2.05,11.93,0,0,
+001Ak000000pXfT,9/2024,Problem,1,1,0,1,2.38,3.00,0,0,
+001Ak000000pZjC,9/2024,Problem,1,1,0,1,2.97,4.47,0,0,5.00
+001Ak000000puKS,9/2024,Problem,1,1,0,0,1.13,18.78,0,0,
+001Ak000000qJ3A,9/2024,Problem,2,2,0,0,2.76,23.95,0,0,4.00
+001Ak000000qL6t,9/2024,Feature Request,1,1,0,0,7.17,21.43,0,0,
+001Ak000000qNAc,9/2024,Feature Request,1,1,0,0,5.73,15.47,0,0,
+001Ak000000qwBx,9/2024,Feature Request,1,1,0,1,7.98,8.43,0,0,
+001Ak000000rP27,9/2024,Feature Request,1,1,0,1,3.83,8.00,0,0,
+001Ak000000rR5q,9/2024,Problem,1,1,0,0,2.68,25.95,0,0,
+001Ak000000rR5q,9/2024,Question,1,0,1,0,4.82,,0,0,
+001Ak000000s07B,9/2024,Billing,1,1,0,0,2.50,12.60,0,0,4.00
+001Ak000000s07B,9/2024,Question,1,1,0,0,2.82,10.05,0,0,
+001Ak000000s2Au,9/2024,Problem,1,2,0,0,1.12,14.07,0,0,
+001Ak000000s2Au,9/2024,Question,3,3,0,0,2.30,18.19,0,0,4.00
+001Ak000000s4Ed,9/2024,Billing,1,1,0,0,2.87,20.62,0,0,
+001Ak000000s6IM,9/2024,Problem,2,2,0,1,6.98,9.64,0,0,
+001Ak000000stjm,9/2024,Problem,1,1,0,0,1.28,8.85,0,0,
+001Ak000000stjm,9/2024,Question,1,1,0,0,1.83,5.68,0,0,
+001Ak000000svnV,9/2024,Problem,2,2,0,1,1.69,16.42,0,0,3.50
+001Ak000000sxrE,9/2024,Problem,1,1,0,0,2.82,12.93,0,0,
+001Ak000000t1yg,9/2024,Feature Request,1,0,1,0,3.42,,0,0,
+001Ak000000t1yg,9/2024,Problem,1,0,1,0,3.00,,0,0,
+001Ak000000t42P,9/2024,Question,1,1,0,0,2.18,8.42,0,0,5.00
+001Ak000000tpQ6,9/2024,Question,3,3,0,3,1.22,7.49,0,1,5.00
+001Ak000000ttXY,9/2024,Feature Request,1,0,1,0,1.12,,0,0,
+001Ak000000ttXY,9/2024,Question,1,1,0,0,1.30,13.22,0,0,5.00
+001Ak000000tvbH,9/2024,Problem,1,1,0,0,3.30,24.70,0,0,
+001Ak000000txf0,9/2024,Problem,1,1,0,1,3.38,13.28,0,0,4.00
+001Ak000000txf0,9/2024,Question,1,1,0,0,1.27,18.08,0,0,
+001Ak000000uann,9/2024,Problem,2,1,1,0,0.67,7.75,0,0,4.00
+001Ak000000uann,9/2024,Question,2,2,0,1,2.77,21.63,1,1,1.00
+001Ak000000v3dx,9/2024,Problem,1,1,0,0,0.12,13.28,0,0,
+001Ak000000vxGY,9/2024,Problem,1,1,0,0,1.65,10.60,0,0,5.00
+001Ak000000w9cu,9/2024,Problem,1,1,0,0,3.07,19.25,0,0,
+001Ak000000w9cu,9/2024,Question,1,1,0,0,0.43,1.93,0,0,
+001Ak000000xodC,9/2024,Feature Request,0,1,0,0,2.23,12.80,0,0,
+001Ak000000yVtR,9/2024,Question,1,1,0,0,0.18,23.60,0,0,
+001Ak000000zXkw,9/2024,Billing,1,0,1,0,3.18,,0,0,
+001Ak00000100b6,9/2024,Problem,1,1,0,0,2.65,11.65,0,0,
+001Ak00000104iY,9/2024,Problem,1,1,0,0,3.03,17.00,0,0,4.00
+001Ak0000012T2o,9/2024,Problem,1,1,0,0,2.97,32.55,1,0,
+001Ak00000138FK,9/2024,Problem,2,1,1,0,0.82,6.63,0,0,5.00
+001Ak00000138FK,9/2024,Question,1,1,0,0,2.05,76.82,1,0,4.00
+001Ak0000013Wy2,9/2024,Feature Request,0,1,0,0,,24.35,0,0,
+001Ak0000013Wy2,9/2024,Question,1,1,0,0,2.77,25.07,0,0,5.00
+001Ak0000013vgk,9/2024,Question,1,0,1,0,,,0,0,
+001Ak0000013zoC,9/2024,Billing,1,0,1,0,1.05,,0,0,
+001Ak0000013zoC,9/2024,Question,1,1,0,0,4.58,20.38,0,0,
+001Ak0000014SeM,9/2024,Question,1,0,1,0,0.92,,0,0,
+001Ak0000015kzf,9/2024,Question,1,1,0,0,1.65,9.48,0,1,
+001Ak0000015tEZ,9/2024,Problem,1,1,0,1,2.47,10.90,0,0,5.00
+001Ak0000016UJd,9/2024,Problem,1,1,0,0,2.45,16.38,0,0,
+001Ak0000016UJd,9/2024,Question,1,1,0,0,2.67,23.97,0,0,4.00
+001Ak0000016ecG,9/2024,Question,1,1,0,1,3.60,12.02,0,0,
+001Ak0000016out,9/2024,Question,2,2,0,0,2.24,20.23,0,0,3.00
+001Ak00000177SQ,9/2024,Billing,1,1,0,0,3.18,24.33,0,0,
+001Ak00000177SQ,9/2024,Problem,1,1,0,1,1.92,11.63,0,0,
+001Ak0000017NwE,9/2024,Problem,1,1,0,0,2.62,10.52,0,0,4.00
+001Ak0000017oif,9/2024,Problem,2,2,0,0,3.31,12.04,0,0,4.00
+001Ak0000017oif,9/2024,Question,2,1,1,0,1.82,3.02,0,0,3.00
+001Ak000001AHAN,9/2024,Feature Request,2,2,0,0,2.68,18.07,0,0,
+001Ak000001AHAN,9/2024,Problem,4,4,0,0,1.63,13.62,0,1,3.00
+001Ak000001AHAN,9/2024,Question,3,3,0,0,1.88,15.94,0,0,4.00

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2024-10-31.csv

@@ -0,0 +1,183 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000004G9e,10/2024,Problem,0,1,0,0,,20.55,0,0,3.00
+001Ak0000008qRo,10/2024,Question,1,1,0,1,3.03,6.22,0,0,5.00
+001Ak0000009VeK,10/2024,Question,1,1,0,1,1.53,4.80,0,0,
+001Ak000000A6jO,10/2024,Problem,1,0,1,0,0.27,,0,0,
+001Ak000000A6jO,10/2024,Question,1,1,0,0,2.52,3.12,0,0,
+001Ak000000Afkj,10/2024,Billing,1,1,0,0,0.13,25.38,0,1,4.00
+001Ak000000Anzd,10/2024,Billing,0,1,0,0,,9.78,0,0,3.00
+001Ak000000Anzd,10/2024,Feature Request,2,2,0,0,2.43,7.76,0,0,
+001Ak000000Anzd,10/2024,Problem,3,3,0,1,0.74,7.42,0,0,3.50
+001Ak000000Aq3M,10/2024,Problem,1,1,0,0,0.17,3.55,0,0,
+001Ak000000BP4h,10/2024,Billing,1,1,0,0,2.47,18.30,0,0,4.00
+001Ak000000BP4h,10/2024,Feature Request,1,1,0,0,3.62,20.68,0,0,
+001Ak000000BP4h,10/2024,Problem,1,1,0,0,2.50,22.90,0,0,
+001Ak000000BhcE,10/2024,Problem,1,1,0,0,1.95,34.97,1,0,3.00
+001Ak000000CASO,10/2024,Feature Request,1,1,0,1,2.38,45.85,1,1,
+001Ak000000CdIY,10/2024,Question,1,1,1,0,3.55,12.28,0,0,3.00
+001Ak000000CfMH,10/2024,Problem,2,2,0,0,2.97,13.24,0,0,4.00
+001Ak000000D21G,10/2024,Problem,2,2,0,0,2.16,9.87,0,0,5.00
+001Ak000000D44z,10/2024,Problem,2,2,0,0,2.89,13.89,0,0,3.00
+001Ak000000D68i,10/2024,Feature Request,1,0,1,0,2.87,,0,0,
+001Ak000000DUrQ,10/2024,Billing,1,1,0,0,1.50,5.62,0,0,5.00
+001Ak000000DUrQ,10/2024,Question,1,1,0,0,2.85,21.45,0,0,
+001Ak000000Dxha,10/2024,Feature Request,1,1,0,0,8.33,21.35,0,0,
+001Ak000000Dxha,10/2024,Question,1,1,0,1,2.12,2.60,0,0,4.00
+001Ak000000E80D,10/2024,Question,0,0,0,0,,,0,0,5.00
+001Ak000000EGF7,10/2024,Question,1,1,0,0,0.92,25.78,0,0,
+001Ak000000FBvR,10/2024,Problem,1,1,0,1,3.65,10.15,0,0,5.00
+001Ak000000FQLW,10/2024,Question,1,1,0,1,1.75,13.00,0,0,
+001Ak000000Fit3,10/2024,Problem,1,1,0,0,0.50,13.53,0,0,
+001Ak000000Isb0,10/2024,Question,0,0,0,0,,,0,0,5.00
+001Ak000000IwiS,10/2024,Billing,1,1,0,0,2.67,13.70,0,0,
+001Ak000000IwiS,10/2024,Problem,1,1,0,1,0.87,9.52,0,0,
+001Ak000000Jbuy,10/2024,Question,1,1,0,0,6.12,9.28,0,0,3.00
+001Ak000000MvvY,10/2024,Question,1,1,0,0,9.08,12.33,0,0,
+001Ak000000NUwt,10/2024,Problem,1,1,0,0,1.83,24.20,0,0,
+001Ak000000NdBn,10/2024,Problem,1,1,0,0,2.62,14.05,0,0,
+001Ak000000OIOJ,10/2024,Problem,1,1,0,0,2.23,2.92,0,0,
+001Ak000000OOZU,10/2024,Question,1,1,0,1,1.23,7.82,0,0,
+001Ak000000P3m0,10/2024,Problem,0,1,0,0,,71.63,1,0,4.00
+001Ak000000P9xB,10/2024,Feature Request,1,1,0,0,7.38,18.83,0,1,4.00
+001Ak000000P9xB,10/2024,Problem,1,1,0,0,3.73,5.88,0,0,
+001Ak000000P9xB,10/2024,Question,0,0,0,0,,,0,0,3.00
+001Ak000000PC0u,10/2024,Problem,1,1,0,1,1.22,6.60,0,0,
+001Ak000000Qmtk,10/2024,Problem,1,1,0,0,0.87,16.92,0,0,5.00
+001Ak000000Qv8e,10/2024,Problem,1,1,0,0,2.57,15.87,0,0,
+001Ak000000R7V0,10/2024,Problem,2,1,1,2,2.22,11.40,0,0,5.00
+001Ak000000Rssh,10/2024,Problem,2,2,0,0,1.35,14.27,0,0,5.00
+001Ak000000SJf8,10/2024,Question,1,2,0,0,1.23,5.13,0,0,
+001Ak000000Sa8w,10/2024,Problem,1,1,0,0,1.27,19.48,0,0,
+001Ak000000ScCf,10/2024,Problem,2,3,0,1,1.68,23.04,1,0,4.00
+001Ak000000SsgT,10/2024,Problem,1,2,0,0,3.32,19.24,0,0,5.00
+001Ak000000SsgT,10/2024,Question,1,1,0,0,1.00,11.63,0,0,5.00
+001Ak000000TDHj,10/2024,Problem,1,1,0,0,1.93,21.87,0,0,
+001Ak000000TFLS,10/2024,Feature Request,1,1,0,0,2.25,8.42,0,0,
+001Ak000000TFLS,10/2024,Problem,1,1,0,0,3.77,7.98,0,0,5.00
+001Ak000000Te4A,10/2024,Problem,1,0,1,0,0.42,,0,0,
+001Ak000000Te4A,10/2024,Question,1,1,0,0,3.28,5.75,0,0,
+001Ak000000TiBc,10/2024,Problem,1,1,0,0,2.03,19.80,0,0,5.00
+001Ak000000UB1m,10/2024,Problem,1,2,0,0,3.63,21.81,0,0,4.00
+001Ak000000UB1m,10/2024,Question,0,1,0,0,,52.30,1,0,
+001Ak000000UboD,10/2024,Billing,0,0,0,0,,,0,0,5.00
+001Ak000000UboD,10/2024,Feature Request,0,1,0,0,,24.02,0,0,5.00
+001Ak000000UboD,10/2024,Problem,1,1,0,0,1.73,26.48,0,0,4.00
+001Ak000000V8lp,10/2024,Problem,1,1,0,0,0.20,24.03,0,0,5.00
+001Ak000000V8lp,10/2024,Question,1,1,0,1,1.08,14.87,0,0,4.00
+001Ak000000VCtH,10/2024,Problem,1,1,0,0,0.98,11.17,0,0,
+001Ak000000VEx0,10/2024,Problem,1,2,0,0,2.92,19.57,0,0,4.00
+001Ak000000VEx0,10/2024,Question,2,2,0,1,1.83,16.58,0,0,5.00
+001Ak000000VH0j,10/2024,Problem,2,1,1,0,1.38,18.15,0,1,
+001Ak000000Vu9W,10/2024,Feature Request,1,1,0,0,1.08,24.58,0,0,4.00
+001Ak000000VwDF,10/2024,Billing,0,1,0,0,,9.38,0,0,
+001Ak000000VyGy,10/2024,Feature Request,1,1,0,0,2.12,21.40,0,0,5.00
+001Ak000000VyGy,10/2024,Problem,1,1,0,0,0.35,24.72,0,0,3.00
+001Ak000000VyGy,10/2024,Question,0,1,0,0,,11.93,0,0,
+001Ak000000W0Kh,10/2024,Question,1,1,0,0,1.27,16.03,0,0,2.00
+001Ak000000Wnm7,10/2024,Problem,1,1,0,0,2.00,2.65,0,0,
+001Ak000000Wnm7,10/2024,Question,1,1,0,0,7.60,13.45,0,0,
+001Ak000000WtxI,10/2024,Problem,1,1,0,1,3.43,13.70,0,0,3.00
+001Ak000000WtxI,10/2024,Question,1,1,0,0,2.38,3.95,0,0,
+001Ak000000XOrB,10/2024,Billing,0,1,0,0,3.05,12.22,0,0,3.00
+001Ak000000XQuu,10/2024,Question,1,1,0,0,2.68,64.53,1,1,2.00
+001Ak000000ZIHY,10/2024,Billing,1,1,0,0,1.77,20.93,0,0,5.00
+001Ak000000ZKLH,10/2024,Question,1,1,0,1,6.97,14.08,0,0,
+001Ak000000ZrIt,10/2024,Question,1,0,1,0,3.70,,0,0,
+001Ak000000aDxs,10/2024,Problem,1,1,0,0,3.03,5.23,0,0,3.00
+001Ak000000b7aT,10/2024,Problem,1,1,0,0,1.27,13.60,0,0,
+001Ak000000bWJB,10/2024,Problem,0,1,0,0,,9.60,0,0,
+001Ak000000bv1t,10/2024,Problem,1,1,0,0,1.85,49.03,1,0,2.00
+001Ak000000cslw,10/2024,Problem,1,1,0,0,3.78,7.77,0,0,
+001Ak000000g2Tt,10/2024,Problem,1,1,0,0,1.92,17.50,0,0,
+001Ak000000gCmW,10/2024,Feature Request,1,1,0,1,5.45,8.33,0,0,
+001Ak000000gVK3,10/2024,Problem,1,1,0,0,0.63,43.58,1,1,
+001Ak000000hfQS,10/2024,Feature Request,1,1,0,0,3.18,13.00,0,0,5.00
+001Ak000000iGVW,10/2024,Feature Request,1,1,0,1,0.88,10.25,0,0,
+001Ak000000iGVW,10/2024,Question,1,1,0,1,3.88,6.38,0,0,
+001Ak000000ipWr,10/2024,Question,1,1,0,0,2.28,19.52,0,0,4.00
+001Ak000000jWn6,10/2024,Billing,1,1,0,0,2.25,21.07,0,0,3.00
+001Ak000000lt3d,10/2024,Problem,1,1,0,0,1.00,3.60,0,0,
+001Ak000000lv7M,10/2024,Problem,1,1,0,0,1.05,23.82,0,0,
+001Ak000000n9LD,10/2024,Billing,1,1,0,0,3.47,21.07,0,0,
+001Ak000000n9LD,10/2024,Question,1,2,0,1,2.35,11.12,0,0,4.50
+001Ak000000nBOw,10/2024,Feature Request,1,1,0,0,3.07,5.52,0,0,
+001Ak000000nBOw,10/2024,Problem,1,1,0,1,2.87,5.58,0,0,5.00
+001Ak000000o2xo,10/2024,Problem,2,2,0,0,1.20,8.46,0,0,4.00
+001Ak000000oLVL,10/2024,Problem,1,1,0,1,0.87,13.60,0,0,
+001Ak000000oNZ4,10/2024,Problem,0,1,0,0,,58.82,1,0,
+001Ak000000oNZ4,10/2024,Question,1,1,0,1,9.95,12.27,0,0,3.00
+001Ak000000owaP,10/2024,Question,1,1,0,0,2.03,11.87,0,0,
+001Ak000000p4pJ,10/2024,Question,1,1,0,0,0.93,24.95,0,0,
+001Ak000000p6t2,10/2024,Problem,3,3,0,1,1.62,15.03,0,0,4.00
+001Ak000000pqD0,10/2024,Feature Request,1,1,0,0,3.90,8.48,0,0,5.00
+001Ak000000psGj,10/2024,Question,1,1,0,0,1.85,15.83,0,0,
+001Ak000000puKS,10/2024,Feature Request,1,0,1,0,3.07,,0,0,
+001Ak000000puKS,10/2024,Problem,1,1,0,0,1.38,5.10,0,0,4.00
+001Ak000000qJ3A,10/2024,Problem,2,2,0,0,1.35,15.55,0,0,
+001Ak000000qL6t,10/2024,Question,1,1,0,0,3.48,21.72,0,0,
+001Ak000000qPEL,10/2024,Feature Request,1,1,0,0,1.90,13.60,0,0,5.00
+001Ak000000qPEL,10/2024,Problem,1,1,0,1,3.35,4.73,0,0,4.00
+001Ak000000qPEL,10/2024,Question,1,0,1,0,1.90,,0,0,
+001Ak000000qwBx,10/2024,Feature Request,1,1,0,0,3.02,21.23,0,0,
+001Ak000000qwBx,10/2024,Problem,2,1,1,1,1.83,10.20,0,1,
+001Ak000000qyFg,10/2024,Problem,1,1,0,0,2.80,23.58,0,0,
+001Ak000000rR5q,10/2024,Question,1,2,0,0,1.85,34.95,1,1,4.00
+001Ak000000rVDI,10/2024,Problem,1,1,0,0,0.27,5.43,0,0,4.00
+001Ak000000s07B,10/2024,Question,1,1,0,0,3.52,4.62,0,0,4.50
+001Ak000000s2Au,10/2024,Feature Request,2,2,0,0,4.12,11.60,0,1,4.00
+001Ak000000s2Au,10/2024,Problem,1,1,0,0,4.23,18.48,0,0,3.00
+001Ak000000s4Ed,10/2024,Question,1,1,0,0,1.90,12.52,0,0,
+001Ak000000sAPo,10/2024,Feature Request,1,1,0,0,0.57,9.02,0,0,
+001Ak000000stjm,10/2024,Question,1,1,0,0,0.60,6.80,0,0,5.00
+001Ak000000svnV,10/2024,Billing,1,1,0,0,0.45,25.30,0,0,5.00
+001Ak000000svnV,10/2024,Problem,1,1,0,0,4.50,5.85,0,0,
+001Ak000000sxrE,10/2024,Problem,1,1,0,0,0.60,13.32,0,0,
+001Ak000000szux,10/2024,Problem,2,1,1,0,2.51,12.20,0,0,
+001Ak000000t1yg,10/2024,Feature Request,0,1,0,0,,21.03,0,0,
+001Ak000000t1yg,10/2024,Problem,0,1,0,0,,24.58,0,0,
+001Ak000000t42P,10/2024,Feature Request,1,1,0,0,1.03,2.30,0,0,
+001Ak000000t42P,10/2024,Problem,1,1,0,0,1.50,6.02,0,0,
+001Ak000000tpQ6,10/2024,Problem,1,1,0,0,1.63,8.45,0,0,
+001Ak000000ttXY,10/2024,Billing,1,1,0,0,1.17,10.85,0,0,4.00
+001Ak000000ttXY,10/2024,Feature Request,0,1,0,0,,33.47,1,0,
+001Ak000000txf0,10/2024,Problem,1,1,0,0,2.15,43.15,1,0,
+001Ak000000uann,10/2024,Problem,1,2,0,0,2.13,25.30,1,0,3.00
+001Ak000000ucrW,10/2024,Feature Request,1,1,0,0,2.38,12.45,0,0,
+001Ak000000ucrW,10/2024,Problem,1,1,0,0,1.62,26.43,0,0,5.00
+001Ak000000utLK,10/2024,Problem,1,1,0,0,0.52,19.68,0,0,3.00
+001Ak000000v3dx,10/2024,Problem,1,1,0,0,1.97,19.60,0,0,
+001Ak000000v5hg,10/2024,Problem,1,1,0,0,2.13,17.82,0,0,3.00
+001Ak000000v5hg,10/2024,Question,1,1,0,0,1.40,78.85,1,0,5.00
+001Ak000000vkuC,10/2024,Problem,1,1,0,0,1.52,21.13,0,0,4.00
+001Ak000000wLzG,10/2024,Question,1,1,0,0,1.73,25.33,0,0,
+001Ak000000wsws,10/2024,Problem,1,1,0,0,1.00,13.58,0,0,
+001Ak000000zD9g,10/2024,Problem,1,1,0,0,2.48,5.20,0,0,4.00
+001Ak000000zXkw,10/2024,Billing,0,1,0,0,,20.77,0,0,
+001Ak000000zbsO,10/2024,Question,1,1,0,0,3.78,4.55,0,0,
+001Ak0000010TRG,10/2024,Problem,1,1,0,1,2.98,14.42,0,0,
+001Ak0000010bgA,10/2024,Billing,1,1,0,0,3.92,24.62,0,0,
+001Ak00000110Os,10/2024,Problem,1,1,0,0,1.10,9.65,0,0,
+001Ak00000112Sb,10/2024,Feature Request,1,1,0,1,2.72,5.00,0,0,
+001Ak0000012T2o,10/2024,Problem,1,1,0,0,3.08,21.03,0,0,
+001Ak00000138FK,10/2024,Problem,0,1,0,0,,9.43,0,0,
+001Ak0000013vgk,10/2024,Question,0,1,0,0,2.08,5.52,0,0,
+001Ak0000013zoC,10/2024,Billing,0,1,0,0,,29.17,1,0,
+001Ak0000014SeM,10/2024,Question,0,1,0,0,,16.37,0,0,
+001Ak0000014zby,10/2024,Question,1,1,0,1,11.82,12.08,0,0,3.00
+001Ak0000015tEZ,10/2024,Question,1,1,0,0,3.88,17.15,0,0,
+001Ak0000016Bm6,10/2024,Feature Request,1,1,0,0,1.45,11.98,0,0,
+001Ak0000016UJd,10/2024,Question,1,1,0,0,2.37,9.17,0,0,
+001Ak0000016out,10/2024,Billing,1,1,0,0,1.85,24.95,0,0,
+001Ak0000016x9n,10/2024,Problem,1,1,0,0,3.92,14.95,0,0,5.00
+001Ak0000016x9n,10/2024,Question,1,1,0,0,3.40,4.87,0,0,5.00
+001Ak00000177SQ,10/2024,Feature Request,1,1,0,1,10.22,12.02,0,0,
+001Ak00000177SQ,10/2024,Question,1,1,0,0,3.32,10.02,0,0,5.00
+001Ak0000017FhK,10/2024,Question,1,1,0,0,0.30,12.38,0,1,5.00
+001Ak0000017NwE,10/2024,Problem,1,1,0,0,1.73,18.02,0,0,5.00
+001Ak0000017oif,10/2024,Question,0,1,0,0,,24.70,0,0,4.00
+001Ak00000189Jv,10/2024,Question,1,1,0,1,1.20,2.60,0,0,4.00
+001Ak0000019Vmg,10/2024,Problem,1,1,0,0,2.33,10.18,0,0,
+001Ak0000019uVO,10/2024,Problem,1,1,0,0,2.62,25.50,0,0,
+001Ak000001AHAN,10/2024,Feature Request,2,2,0,0,1.29,14.26,0,0,4.50
+001Ak000001AHAN,10/2024,Problem,9,9,0,0,2.80,17.24,0,0,4.00
+001Ak000001AHAN,10/2024,Question,6,5,1,3,2.04,13.69,0,0,5.00

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2024-11-30.csv

@@ -0,0 +1,207 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak0000005eg8,11/2024,Problem,1,1,0,1,1.05,5.13,0,0,4.00
+001Ak0000008sVX,11/2024,Question,1,1,0,0,0.68,24.55,0,0,3.00
+001Ak0000009FAW,11/2024,Problem,1,1,0,0,3.47,46.13,1,1,
+001Ak000000A6jO,11/2024,Feature Request,1,1,0,0,0.63,15.08,0,0,
+001Ak000000A6jO,11/2024,Problem,2,2,1,1,2.55,23.98,0,0,5.00
+001Ak000000A6jO,11/2024,Question,2,2,0,0,2.12,11.41,0,0,5.00
+001Ak000000ANDC,11/2024,Question,1,0,1,0,2.87,,0,0,
+001Ak000000AVS6,11/2024,Problem,2,2,0,0,4.94,33.40,1,0,4.00
+001Ak000000Anzd,11/2024,Feature Request,0,0,0,0,,,0,0,5.00
+001Ak000000Anzd,11/2024,Problem,1,1,0,0,0.43,8.38,0,0,
+001Ak000000Anzd,11/2024,Question,1,1,0,0,2.57,5.77,0,0,4.00
+001Ak000000B8at,11/2024,Question,1,1,0,0,0.18,7.35,0,1,
+001Ak000000BP4h,11/2024,Problem,2,2,0,0,3.08,15.35,0,0,
+001Ak000000BP4h,11/2024,Question,1,1,0,0,0.98,3.45,0,0,
+001Ak000000BhcE,11/2024,Question,3,3,0,0,2.03,16.28,0,0,4.00
+001Ak000000CCW7,11/2024,Billing,1,1,0,0,1.40,9.33,0,0,
+001Ak000000CCW7,11/2024,Problem,1,1,0,0,3.22,25.67,0,0,4.00
+001Ak000000CCW7,11/2024,Question,2,2,0,1,4.88,10.18,0,0,
+001Ak000000CEZq,11/2024,Problem,1,1,0,0,3.63,25.08,0,0,4.00
+001Ak000000CdIY,11/2024,Question,1,2,0,0,1.97,16.13,0,0,
+001Ak000000CfMH,11/2024,Problem,1,0,1,0,7.78,,0,0,
+001Ak000000D21G,11/2024,Problem,3,3,0,0,2.69,13.79,0,0,
+001Ak000000D44z,11/2024,Problem,2,1,1,0,2.02,7.17,0,1,
+001Ak000000D68i,11/2024,Feature Request,0,1,0,0,,26.42,0,0,
+001Ak000000D68i,11/2024,Problem,1,1,0,1,3.38,3.70,0,0,
+001Ak000000DUrQ,11/2024,Question,3,3,0,2,2.48,10.81,0,0,
+001Ak000000DWv9,11/2024,Question,1,1,0,1,1.88,11.03,0,0,
+001Ak000000E80D,11/2024,Feature Request,1,1,0,0,2.05,32.62,1,0,4.00
+001Ak000000E80D,11/2024,Question,1,1,0,0,3.20,25.55,0,0,3.00
+001Ak000000EGF7,11/2024,Question,1,1,0,0,3.23,18.88,0,0,4.00
+001Ak000000FQLW,11/2024,Question,1,1,0,0,0.98,14.35,0,0,4.00
+001Ak000000Gv3B,11/2024,Question,1,1,0,0,2.93,7.70,0,0,
+001Ak000000H1EM,11/2024,Question,2,2,0,1,3.82,12.11,0,0,5.00
+001Ak000000I35r,11/2024,Problem,1,0,1,0,0.30,,0,0,
+001Ak000000IwiS,11/2024,Billing,0,0,0,0,,,0,0,5.00
+001Ak000000IwiS,11/2024,Problem,1,1,0,0,5.00,25.40,0,0,4.00
+001Ak000000LN6R,11/2024,Problem,1,1,0,0,1.63,8.73,0,0,
+001Ak000000MCba,11/2024,Problem,1,1,0,1,3.62,14.25,0,0,3.00
+001Ak000000MbKI,11/2024,Question,1,1,0,0,2.45,43.72,1,0,3.00
+001Ak000000MvvY,11/2024,Problem,1,0,1,0,,,0,0,
+001Ak000000MxzH,11/2024,Feature Request,1,1,0,0,2.67,6.93,0,0,
+001Ak000000MxzH,11/2024,Question,2,2,0,0,2.61,21.62,0,0,
+001Ak000000N030,11/2024,Problem,1,1,0,0,0.35,2.78,0,0,3.00
+001Ak000000NUwt,11/2024,Problem,1,1,0,1,2.57,4.22,0,0,
+001Ak000000NUwt,11/2024,Question,1,1,0,0,2.40,25.93,0,0,
+001Ak000000NX0c,11/2024,Problem,1,1,0,0,0.15,17.05,0,0,
+001Ak000000NZ4L,11/2024,Problem,1,0,1,0,9.47,,0,1,
+001Ak000000Nb84,11/2024,Question,1,1,0,0,0.72,13.13,0,0,5.00
+001Ak000000P9xB,11/2024,Feature Request,1,1,0,0,1.38,3.42,0,0,
+001Ak000000P9xB,11/2024,Problem,0,0,0,0,,,0,0,3.00
+001Ak000000PzSK,11/2024,Billing,1,1,0,0,1.08,11.57,0,0,
+001Ak000000PzSK,11/2024,Problem,1,1,0,0,2.93,13.68,0,0,
+001Ak000000Qeeq,11/2024,Problem,3,3,0,1,0.80,14.64,0,0,4.00
+001Ak000000Qmtk,11/2024,Question,1,1,0,0,3.92,21.47,0,0,
+001Ak000000Qv8e,11/2024,Feature Request,1,0,1,0,0.98,,0,1,
+001Ak000000Qv8e,11/2024,Problem,1,1,0,0,2.12,4.47,0,0,5.00
+001Ak000000R5RH,11/2024,Feature Request,1,1,0,0,1.53,9.80,0,0,
+001Ak000000R7V0,11/2024,Problem,0,1,0,0,,12.62,0,0,5.00
+001Ak000000RNyo,11/2024,Feature Request,1,1,0,0,2.20,10.92,0,0,
+001Ak000000Rqoy,11/2024,Problem,1,1,0,0,0.40,3.45,0,0,
+001Ak000000Rssh,11/2024,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000Rssh,11/2024,Question,1,1,0,0,3.30,21.58,0,0,
+001Ak000000SJf8,11/2024,Problem,1,1,0,0,0.20,24.10,0,0,
+001Ak000000SJf8,11/2024,Question,1,1,0,0,3.88,12.93,0,0,
+001Ak000000SRu2,11/2024,Problem,1,1,0,0,8.90,11.98,0,0,
+001Ak000000Sa8w,11/2024,Feature Request,1,1,0,0,1.20,3.62,0,0,
+001Ak000000Sa8w,11/2024,Problem,1,1,0,0,0.67,12.22,0,0,5.00
+001Ak000000Sa8w,11/2024,Question,1,1,0,0,0.83,20.13,0,0,
+001Ak000000ScCf,11/2024,Problem,1,1,0,0,0.13,20.35,0,0,
+001Ak000000ScCf,11/2024,Question,2,1,1,1,3.88,7.08,0,0,4.00
+001Ak000000SsgT,11/2024,Problem,1,1,0,0,11.85,17.95,0,0,3.00
+001Ak000000TBE0,11/2024,Problem,2,2,0,0,5.74,37.14,1,1,
+001Ak000000TBE0,11/2024,Question,1,1,0,0,0.18,18.93,0,0,
+001Ak000000TDHj,11/2024,Question,2,2,0,0,4.26,11.00,0,0,
+001Ak000000Te4A,11/2024,Feature Request,1,1,0,0,1.58,3.28,0,0,4.00
+001Ak000000Te4A,11/2024,Problem,0,1,0,0,,22.92,0,0,4.00
+001Ak000000Tg7t,11/2024,Question,2,2,0,0,6.15,20.34,0,0,
+001Ak000000U6uK,11/2024,Question,1,1,0,1,3.58,11.98,0,0,4.00
+001Ak000000UB1m,11/2024,Problem,1,1,0,1,3.33,4.73,0,0,5.00
+001Ak000000UB1m,11/2024,Question,3,3,0,2,2.56,7.82,0,0,
+001Ak000000UboD,11/2024,Feature Request,1,1,0,0,3.17,15.47,0,0,4.00
+001Ak000000UboD,11/2024,Problem,2,2,0,0,6.57,13.03,0,0,
+001Ak000000Udrw,11/2024,Question,1,1,0,0,9.92,24.35,0,0,
+001Ak000000VApY,11/2024,Feature Request,2,2,0,0,2.01,17.93,0,0,4.00
+001Ak000000VApY,11/2024,Question,1,1,0,0,0.80,3.55,0,0,4.00
+001Ak000000VCtH,11/2024,Problem,1,0,1,0,11.45,,0,0,
+001Ak000000VEx0,11/2024,Question,2,2,0,0,3.31,15.77,0,0,4.50
+001Ak000000VH0j,11/2024,Problem,0,1,0,0,,18.68,0,0,
+001Ak000000Vu9W,11/2024,Question,1,1,0,0,1.82,9.72,0,0,4.00
+001Ak000000VwDF,11/2024,Problem,1,1,0,0,1.55,18.22,0,0,
+001Ak000000VyGy,11/2024,Problem,1,1,0,0,2.33,17.30,0,0,3.00
+001Ak000000W0Kh,11/2024,Question,1,1,0,0,3.20,21.57,0,0,3.00
+001Ak000000W2OQ,11/2024,Question,1,1,0,0,0.63,18.22,0,0,4.00
+001Ak000000Wnm7,11/2024,Question,1,1,0,1,1.73,3.08,0,0,4.00
+001Ak000000WtxI,11/2024,Question,0,0,0,0,,,0,0,4.00
+001Ak000000XOrB,11/2024,Billing,1,1,0,0,3.77,23.17,0,0,
+001Ak000000XOrB,11/2024,Question,2,2,0,1,5.29,13.93,0,0,5.00
+001Ak000000XQuu,11/2024,Problem,2,2,0,0,1.44,19.77,0,0,
+001Ak000000XhOi,11/2024,Billing,1,1,0,0,3.83,10.68,0,0,
+001Ak000000XhOi,11/2024,Question,1,1,0,1,3.32,8.80,0,0,4.00
+001Ak000000XjSR,11/2024,Question,1,1,0,0,0.55,10.38,0,0,
+001Ak000000YvcZ,11/2024,Question,1,1,0,0,0.62,61.52,1,1,
+001Ak000000ZIHY,11/2024,Question,1,1,0,0,1.77,21.30,0,0,4.00
+001Ak000000ZrIt,11/2024,Question,0,1,0,0,,7.58,0,0,5.00
+001Ak000000ap2w,11/2024,Question,1,1,0,1,1.62,4.07,0,0,
+001Ak000000b9eC,11/2024,Question,1,1,0,1,3.18,5.28,0,0,
+001Ak000000bx5c,11/2024,Problem,1,1,0,0,0.65,24.48,0,0,4.00
+001Ak000000bz9L,11/2024,Problem,1,1,0,0,1.27,24.73,0,0,5.00
+001Ak000000cRzV,11/2024,Problem,1,1,0,0,2.58,21.88,0,0,5.00
+001Ak000000da2B,11/2024,Question,1,1,0,0,3.75,18.17,0,0,
+001Ak000000dgDM,11/2024,Problem,1,1,0,0,3.53,21.13,0,0,
+001Ak000000eHIQ,11/2024,Billing,1,1,0,0,3.88,17.88,0,0,5.00
+001Ak000000fo3o,11/2024,Question,1,0,1,0,,,0,1,
+001Ak000000gCmW,11/2024,Feature Request,0,0,0,0,,,0,0,5.00
+001Ak000000h8Sq,11/2024,Question,1,1,0,0,3.55,4.18,0,0,4.00
+001Ak000000hjXu,11/2024,Problem,1,1,0,0,2.92,15.72,0,0,
+001Ak000000iAKL,11/2024,Billing,2,2,0,0,1.54,9.53,0,1,
+001Ak000000iAKL,11/2024,Question,1,1,0,0,3.20,12.82,0,0,5.00
+001Ak000000iGVW,11/2024,Question,1,1,0,0,4.23,25.62,0,0,
+001Ak000000kKEW,11/2024,Question,1,1,0,0,2.60,8.97,0,0,
+001Ak000000mS4y,11/2024,Problem,1,1,0,0,3.83,20.50,0,0,4.00
+001Ak000000mgV3,11/2024,Question,1,1,0,0,10.03,26.38,0,1,3.00
+001Ak000000nBOw,11/2024,Feature Request,1,1,0,0,2.05,6.93,0,0,
+001Ak000000nTwT,11/2024,Question,2,2,0,0,0.47,18.68,0,0,5.00
+001Ak000000nmU0,11/2024,Feature Request,1,1,0,0,0.60,15.65,0,0,4.00
+001Ak000000o51X,11/2024,Question,2,2,0,0,1.66,12.52,0,0,3.00
+001Ak000000oNZ4,11/2024,Billing,1,1,0,0,1.23,17.42,0,0,5.00
+001Ak000000og6b,11/2024,Problem,1,1,0,0,2.58,16.23,0,0,
+001Ak000000p6t2,11/2024,Problem,1,1,0,0,3.65,16.57,0,0,
+001Ak000000pqD0,11/2024,Feature Request,1,1,0,1,3.45,14.77,0,0,
+001Ak000000pqD0,11/2024,Problem,1,1,0,1,3.30,6.12,0,0,
+001Ak000000psGj,11/2024,Problem,4,4,0,1,3.53,14.23,0,0,4.67
+001Ak000000psGj,11/2024,Question,0,0,0,0,,,0,0,5.00
+001Ak000000puKS,11/2024,Feature Request,0,1,0,0,,9.80,0,0,
+001Ak000000puKS,11/2024,Question,1,0,1,0,0.43,,0,0,
+001Ak000000qJ3A,11/2024,Problem,1,1,0,0,2.97,5.62,0,0,
+001Ak000000qJ3A,11/2024,Question,1,1,0,0,1.92,19.47,0,0,
+001Ak000000qL6t,11/2024,Problem,1,1,0,0,2.83,3.65,0,0,
+001Ak000000qL6t,11/2024,Question,1,1,0,0,1.67,13.52,0,0,
+001Ak000000qPEL,11/2024,Problem,1,1,0,0,0.50,8.65,0,0,5.00
+001Ak000000qPEL,11/2024,Question,0,1,0,0,,11.73,0,0,
+001Ak000000qwBx,11/2024,Problem,2,3,0,0,1.39,24.20,1,1,5.00
+001Ak000000qyFg,11/2024,Feature Request,1,1,0,1,2.45,5.23,0,0,5.00
+001Ak000000qyFg,11/2024,Problem,3,2,1,0,1.22,8.91,0,0,
+001Ak000000qyFg,11/2024,Question,1,1,0,0,9.82,23.60,0,0,4.00
+001Ak000000r0JP,11/2024,Problem,1,0,1,0,4.20,,0,0,
+001Ak000000rR5q,11/2024,Question,1,1,0,0,3.23,17.30,0,0,
+001Ak000000rT9Z,11/2024,Feature Request,1,0,1,0,9.35,,0,0,
+001Ak000000rT9Z,11/2024,Problem,1,1,0,0,1.22,7.73,0,0,5.00
+001Ak000000rVDI,11/2024,Problem,1,1,0,1,3.75,8.95,0,0,
+001Ak000000s07B,11/2024,Problem,1,1,0,0,0.25,22.58,0,0,
+001Ak000000s07B,11/2024,Question,1,1,0,0,0.92,10.27,0,0,4.00
+001Ak000000s2Au,11/2024,Billing,1,0,1,0,0.52,,0,0,
+001Ak000000s2Au,11/2024,Problem,1,1,0,0,6.17,18.70,0,0,
+001Ak000000s2Au,11/2024,Question,1,1,0,0,1.40,18.83,0,0,
+001Ak000000s4Ed,11/2024,Question,1,1,0,0,1.18,18.42,0,0,4.00
+001Ak000000s6IM,11/2024,Problem,1,1,0,0,2.45,7.78,0,0,
+001Ak000000stjm,11/2024,Question,1,1,0,0,2.38,8.58,0,0,4.00
+001Ak000000svnV,11/2024,Problem,1,1,0,0,3.13,19.02,0,0,
+001Ak000000sxrE,11/2024,Problem,2,2,0,0,2.26,17.26,0,0,4.00
+001Ak000000szux,11/2024,Problem,1,2,0,0,3.28,46.37,1,1,3.00
+001Ak000000t1yg,11/2024,Problem,2,2,0,1,1.12,5.42,0,0,3.00
+001Ak000000t42P,11/2024,Problem,1,1,0,0,0.45,24.42,0,0,
+001Ak000000tpQ6,11/2024,Problem,1,1,0,0,2.73,15.57,0,0,
+001Ak000000trTp,11/2024,Problem,1,1,0,1,10.18,11.40,0,0,4.00
+001Ak000000ttXY,11/2024,Billing,1,1,0,0,1.82,6.18,0,0,4.00
+001Ak000000ttXY,11/2024,Problem,1,1,0,0,9.37,25.05,0,0,
+001Ak000000ttXY,11/2024,Question,1,1,0,0,4.52,19.23,0,0,
+001Ak000000tvbH,11/2024,Feature Request,1,0,1,0,0.22,,0,0,
+001Ak000000txf0,11/2024,Problem,0,0,0,0,,,0,0,2.00
+001Ak000000txf0,11/2024,Question,1,1,0,1,1.65,10.65,0,0,4.00
+001Ak000000ucrW,11/2024,Problem,2,2,0,0,0.74,13.15,0,0,
+001Ak000000v3dx,11/2024,Problem,1,1,0,0,0.97,21.80,0,0,4.00
+001Ak000000v5hg,11/2024,Problem,1,1,0,0,2.68,19.13,0,0,
+001Ak000000vYXq,11/2024,Problem,1,1,0,0,0.65,15.17,0,0,
+001Ak000000wLzG,11/2024,Question,0,0,0,0,,,0,0,4.00
+001Ak000000zD9g,11/2024,Problem,1,1,0,0,2.72,8.58,0,0,4.00
+001Ak000000zFDP,11/2024,Question,1,1,0,0,2.45,9.00,0,0,
+001Ak000000zZof,11/2024,Problem,1,1,0,1,3.83,4.48,0,0,5.00
+001Ak0000010TRG,11/2024,Problem,1,1,0,0,1.00,3.32,0,0,4.00
+001Ak0000010XYi,11/2024,Question,1,1,0,1,0.68,10.33,0,0,
+001Ak00000114WK,11/2024,Problem,1,1,0,0,2.88,13.47,0,0,4.00
+001Ak0000011RBJ,11/2024,Feature Request,1,1,0,0,1.45,19.08,0,0,
+001Ak0000011u1T,11/2024,Question,1,1,0,0,2.88,16.42,0,0,
+001Ak0000012CZ0,11/2024,Problem,1,0,1,0,2.65,,0,1,
+001Ak0000013vgk,11/2024,Billing,1,1,0,0,2.23,43.40,1,0,
+001Ak0000015MGx,11/2024,Question,1,1,0,0,3.65,13.85,0,0,
+001Ak00000161TT,11/2024,Question,2,1,1,0,2.75,80.25,1,1,
+001Ak0000016UJd,11/2024,Problem,1,1,0,1,1.08,6.68,0,0,
+001Ak0000016UJd,11/2024,Question,1,1,0,0,2.62,4.50,0,0,
+001Ak0000016ecG,11/2024,Problem,1,1,0,0,1.95,20.55,0,0,
+001Ak0000016x9n,11/2024,Problem,1,0,1,0,0.58,,0,0,
+001Ak00000177SQ,11/2024,Feature Request,0,0,0,0,,,0,0,4.00
+001Ak00000177SQ,11/2024,Question,1,1,0,0,3.12,12.63,0,0,4.00
+001Ak0000017FhK,11/2024,Billing,1,0,1,0,,,0,0,
+001Ak0000017FhK,11/2024,Feature Request,1,1,0,0,1.82,25.30,0,0,
+001Ak0000017FhK,11/2024,Question,1,0,1,0,0.83,,0,1,
+001Ak0000017qmO,11/2024,Feature Request,1,1,0,1,1.20,10.40,0,0,
+001Ak00000187GC,11/2024,Problem,1,1,0,0,2.85,77.60,1,0,
+001Ak00000189Jv,11/2024,Problem,1,0,1,0,1.73,,0,0,
+001Ak00000189Jv,11/2024,Question,1,1,0,0,2.97,10.70,0,0,
+001Ak0000018Pnj,11/2024,Question,1,1,0,1,0.72,3.12,0,0,4.00
+001Ak000001AHAN,11/2024,Billing,1,1,0,0,0.55,15.70,0,0,
+001Ak000001AHAN,11/2024,Feature Request,4,4,0,0,4.34,22.44,1,0,3.00
+001Ak000001AHAN,11/2024,Problem,9,9,0,2,2.41,25.04,3,3,3.00
+001Ak000001AHAN,11/2024,Question,4,4,1,0,1.36,12.20,0,0,3.50

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2024-12-31.csv

@@ -0,0 +1,197 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak00000043nI,12/2024,Problem,1,1,0,1,2.82,5.68,0,0,
+001Ak0000005FxQ,12/2024,Problem,1,1,0,1,3.15,9.65,0,0,
+001Ak0000005K4s,12/2024,Billing,1,0,1,0,3.32,,0,0,
+001Ak0000005K4s,12/2024,Problem,1,1,0,0,3.37,5.28,0,0,4.00
+001Ak0000007FYy,12/2024,Problem,1,1,0,0,10.55,19.65,0,0,
+001Ak0000007Nns,12/2024,Problem,1,1,0,0,1.88,15.15,0,0,5.00
+001Ak0000008547,12/2024,Problem,1,1,0,1,1.90,6.33,0,0,4.00
+001Ak0000008Rj6,12/2024,Billing,1,1,0,0,3.70,7.38,0,0,
+001Ak0000008Rj6,12/2024,Question,1,0,1,1,,,0,0,
+001Ak0000008VqY,12/2024,Question,1,1,0,0,0.98,24.43,0,0,
+001Ak0000009wQl,12/2024,Feature Request,1,1,0,0,1.67,24.85,0,0,
+001Ak000000A6jO,12/2024,Problem,0,1,0,0,1.08,3.95,0,0,
+001Ak000000A6jO,12/2024,Question,1,1,0,1,3.27,6.98,0,0,
+001Ak000000ANDC,12/2024,Problem,1,1,0,0,1.23,20.82,0,0,3.00
+001Ak000000ANDC,12/2024,Question,1,2,0,0,0.50,17.08,0,0,5.00
+001Ak000000Afkj,12/2024,Feature Request,1,1,0,0,2.35,25.82,0,0,
+001Ak000000Anzd,12/2024,Question,1,1,0,0,1.18,10.07,0,0,4.00
+001Ak000000B8at,12/2024,Question,0,0,0,0,,,0,0,5.00
+001Ak000000BP4h,12/2024,Problem,1,1,0,0,3.85,15.08,0,0,4.67
+001Ak000000BhcE,12/2024,Feature Request,1,1,0,0,1.07,18.00,0,0,
+001Ak000000BhcE,12/2024,Question,1,0,1,0,3.35,,0,0,
+001Ak000000CASO,12/2024,Feature Request,1,1,0,0,8.12,21.93,0,0,
+001Ak000000CCW7,12/2024,Problem,1,1,0,0,3.33,8.58,0,0,5.00
+001Ak000000CEZq,12/2024,Question,1,1,0,0,1.08,11.42,0,0,5.00
+001Ak000000CdIY,12/2024,Problem,3,3,0,0,2.04,11.47,0,0,5.00
+001Ak000000CfMH,12/2024,Problem,0,1,0,0,,75.08,1,0,
+001Ak000000D21G,12/2024,Question,1,1,0,0,0.32,7.17,0,0,
+001Ak000000D44z,12/2024,Billing,1,1,0,1,2.48,9.92,0,0,
+001Ak000000D44z,12/2024,Problem,0,1,0,0,3.70,37.97,1,0,3.00
+001Ak000000D44z,12/2024,Question,3,3,0,0,1.72,12.96,0,0,4.00
+001Ak000000D68i,12/2024,Problem,1,1,0,0,0.13,13.55,0,0,
+001Ak000000D68i,12/2024,Question,1,1,0,0,1.73,19.73,0,0,
+001Ak000000DUrQ,12/2024,Billing,1,1,0,0,3.18,6.88,0,0,
+001Ak000000DWv9,12/2024,Problem,1,1,0,0,1.82,4.75,0,0,
+001Ak000000E80D,12/2024,Problem,1,1,0,1,0.83,3.70,0,0,4.00
+001Ak000000EGF7,12/2024,Problem,1,0,1,0,6.02,,0,0,
+001Ak000000H1EM,12/2024,Feature Request,1,1,0,0,3.32,6.28,0,0,
+001Ak000000I35r,12/2024,Problem,0,1,0,0,,17.05,0,0,
+001Ak000000IqXH,12/2024,Billing,1,1,0,0,3.85,25.98,0,0,
+001Ak000000L6cd,12/2024,Problem,1,1,0,1,2.83,3.53,0,0,
+001Ak000000M8U8,12/2024,Problem,1,1,0,0,3.28,18.13,0,0,5.00
+001Ak000000M8U8,12/2024,Question,1,1,0,0,2.88,4.13,0,0,
+001Ak000000MAXr,12/2024,Question,1,0,1,0,,,0,0,
+001Ak000000MvvY,12/2024,Problem,0,1,0,0,2.87,15.75,0,0,3.00
+001Ak000000NZ4L,12/2024,Problem,0,1,0,0,,33.50,1,0,
+001Ak000000Nb84,12/2024,Billing,1,1,0,1,0.25,12.45,0,0,4.00
+001Ak000000OKS2,12/2024,Problem,1,1,0,0,1.75,25.55,0,0,4.00
+001Ak000000OQdD,12/2024,Problem,1,1,0,0,1.92,8.15,0,0,
+001Ak000000P3m0,12/2024,Billing,1,1,0,0,0.53,7.58,0,0,5.00
+001Ak000000P7tS,12/2024,Question,1,1,0,0,3.32,8.00,0,0,
+001Ak000000PzSK,12/2024,Question,1,1,0,0,6.12,6.45,0,0,5.00
+001Ak000000Q1W3,12/2024,Problem,1,1,0,0,0.43,21.90,0,0,
+001Ak000000QWPw,12/2024,Feature Request,1,1,0,0,1.62,14.18,0,0,
+001Ak000000Qeeq,12/2024,Problem,1,1,0,0,0.45,22.87,0,0,
+001Ak000000Qv8e,12/2024,Feature Request,0,1,0,0,,28.37,1,0,
+001Ak000000Qv8e,12/2024,Problem,1,1,0,0,0.18,17.75,0,1,
+001Ak000000R5RH,12/2024,Problem,2,2,0,0,1.83,16.30,0,0,
+001Ak000000RNyo,12/2024,Feature Request,1,1,0,0,0.58,2.43,0,0,
+001Ak000000RNyo,12/2024,Problem,1,1,0,0,3.07,4.18,0,0,
+001Ak000000SRu2,12/2024,Feature Request,1,1,0,0,0.20,25.10,0,0,
+001Ak000000Sa8w,12/2024,Question,2,2,0,0,2.65,10.47,0,0,5.00
+001Ak000000ScCf,12/2024,Problem,1,1,0,0,0.93,5.13,0,0,5.00
+001Ak000000ScCf,12/2024,Question,1,1,1,1,3.49,5.02,0,1,
+001Ak000000SsgT,12/2024,Problem,1,1,0,0,1.05,20.85,0,0,
+001Ak000000TBE0,12/2024,Feature Request,1,1,0,0,2.45,13.13,0,0,5.00
+001Ak000000TDHj,12/2024,Feature Request,1,1,0,0,0.42,1.85,0,0,
+001Ak000000TFLS,12/2024,Problem,1,1,0,0,1.70,11.50,0,0,
+001Ak000000Te4A,12/2024,Billing,1,1,0,0,3.62,13.50,0,0,
+001Ak000000Te4A,12/2024,Problem,1,1,0,1,0.80,12.50,0,0,
+001Ak000000Te4A,12/2024,Question,2,2,0,1,6.92,15.22,0,0,
+001Ak000000Tg7t,12/2024,Problem,1,1,0,0,2.78,20.45,0,0,
+001Ak000000TiBc,12/2024,Problem,1,1,0,0,3.08,3.78,0,0,5.00
+001Ak000000U6uK,12/2024,Billing,1,1,0,0,1.18,6.17,0,1,
+001Ak000000U6uK,12/2024,Feature Request,1,0,1,0,1.48,,0,0,
+001Ak000000U6uK,12/2024,Problem,1,1,0,0,0.65,2.45,0,0,
+001Ak000000UZkU,12/2024,Problem,1,1,0,1,2.97,7.13,0,0,3.00
+001Ak000000V8lp,12/2024,Problem,2,2,0,0,5.34,20.47,0,0,5.00
+001Ak000000VCtH,12/2024,Problem,1,2,0,1,1.22,23.92,1,0,
+001Ak000000VEx0,12/2024,Question,1,1,0,0,0.17,1.88,0,0,
+001Ak000000VH0j,12/2024,Problem,1,1,0,0,0.93,24.00,0,0,4.00
+001Ak000000VH0j,12/2024,Question,1,1,0,0,2.98,9.38,0,0,
+001Ak000000Vu9W,12/2024,Question,1,1,0,0,0.60,18.42,0,0,
+001Ak000000VwDF,12/2024,Question,1,1,0,0,0.48,2.05,0,0,
+001Ak000000W0Kh,12/2024,Problem,1,1,0,0,2.60,22.37,0,0,
+001Ak000000W0Kh,12/2024,Question,1,0,1,0,3.77,,0,0,
+001Ak000000Wnm7,12/2024,Problem,1,1,0,0,0.38,6.68,0,0,
+001Ak000000Wppq,12/2024,Question,1,0,1,0,2.00,,0,0,
+001Ak000000WtxI,12/2024,Feature Request,1,0,1,0,8.77,,0,0,
+001Ak000000XOrB,12/2024,Billing,0,0,0,0,,,0,0,4.00
+001Ak000000XOrB,12/2024,Problem,1,1,0,1,3.82,4.65,0,0,3.00
+001Ak000000XOrB,12/2024,Question,2,2,0,0,2.88,18.62,0,0,5.00
+001Ak000000XQuu,12/2024,Feature Request,1,1,0,0,0.22,18.82,0,0,
+001Ak000000XjSR,12/2024,Problem,2,2,0,0,2.98,8.73,0,0,4.00
+001Ak000000YWtr,12/2024,Question,1,1,0,0,1.62,25.83,0,0,5.00
+001Ak000000ZKLH,12/2024,Problem,1,1,0,0,2.72,9.62,0,0,
+001Ak000000b9eC,12/2024,Question,1,1,0,0,2.38,12.05,0,0,5.00
+001Ak000000bv1t,12/2024,Feature Request,1,1,0,1,1.15,13.80,0,0,
+001Ak000000bv1t,12/2024,Problem,1,1,0,0,3.60,4.70,0,0,5.00
+001Ak000000cLoK,12/2024,Question,1,1,0,0,0.37,8.87,0,0,
+001Ak000000cRzV,12/2024,Feature Request,1,1,0,0,0.47,17.20,0,0,
+001Ak000000cRzV,12/2024,Question,2,1,1,0,2.67,15.77,0,1,
+001Ak000000fo3o,12/2024,Question,0,1,0,0,2.73,21.78,0,0,
+001Ak000000h8Sq,12/2024,Question,1,1,0,0,3.17,11.58,0,0,5.00
+001Ak000000hCaI,12/2024,Problem,1,1,0,1,2.40,7.50,0,0,
+001Ak000000hCaI,12/2024,Question,1,1,0,0,2.90,10.50,0,0,4.00
+001Ak000000iGVW,12/2024,Question,1,0,1,0,1.08,,0,1,
+001Ak000000ijLg,12/2024,Question,1,1,0,0,3.12,20.37,0,0,
+001Ak000000jWn6,12/2024,Feature Request,1,1,0,0,2.87,11.13,0,0,
+001Ak000000lDr7,12/2024,Question,1,1,0,0,2.75,64.30,1,1,4.00
+001Ak000000mBbA,12/2024,Problem,1,0,1,0,2.88,,0,0,
+001Ak000000mojx,12/2024,Problem,1,1,0,0,9.20,9.45,0,0,
+001Ak000000nTwT,12/2024,Problem,1,1,0,0,0.83,12.18,0,0,
+001Ak000000oLVL,12/2024,Problem,1,1,0,0,0.87,4.73,0,0,4.00
+001Ak000000og6b,12/2024,Problem,2,2,0,1,1.28,4.08,0,1,5.00
+001Ak000000owaP,12/2024,Problem,1,1,0,0,2.03,10.38,0,0,
+001Ak000000p4pJ,12/2024,Problem,1,1,0,0,1.62,25.50,0,0,
+001Ak000000p6t2,12/2024,Billing,1,1,0,0,2.07,5.75,0,0,5.00
+001Ak000000p6t2,12/2024,Problem,1,1,0,1,0.28,5.13,0,0,
+001Ak000000p6t2,12/2024,Question,2,2,0,0,1.32,10.45,0,0,5.00
+001Ak000000pZjC,12/2024,Problem,1,1,0,0,3.23,24.60,0,0,4.00
+001Ak000000pZjC,12/2024,Question,1,1,0,0,2.07,19.05,0,0,3.00
+001Ak000000pqD0,12/2024,Feature Request,2,2,0,0,2.07,16.75,0,0,5.00
+001Ak000000pqD0,12/2024,Question,1,1,0,0,2.07,17.27,0,0,
+001Ak000000psGj,12/2024,Feature Request,1,1,0,0,0.52,14.95,0,0,4.00
+001Ak000000psGj,12/2024,Problem,1,1,0,0,11.37,70.32,1,0,3.00
+001Ak000000puKS,12/2024,Question,0,1,0,0,,7.50,0,0,5.00
+001Ak000000qJ3A,12/2024,Feature Request,1,1,0,0,0.73,24.38,0,0,5.00
+001Ak000000qL6t,12/2024,Question,2,2,0,1,1.23,14.67,0,0,
+001Ak000000qwBx,12/2024,Feature Request,1,1,0,1,1.02,3.60,0,0,
+001Ak000000qyFg,12/2024,Problem,0,1,0,0,,5.10,0,0,
+001Ak000000qyFg,12/2024,Question,1,1,0,0,2.68,11.50,0,0,
+001Ak000000r0JP,12/2024,Feature Request,1,1,0,1,2.63,70.55,1,0,
+001Ak000000r0JP,12/2024,Problem,0,1,0,0,,18.98,0,0,3.00
+001Ak000000rP27,12/2024,Problem,1,1,0,1,2.52,12.48,0,0,
+001Ak000000rP27,12/2024,Question,1,1,0,0,3.20,21.45,0,0,4.00
+001Ak000000rT9Z,12/2024,Feature Request,0,1,0,0,,22.35,0,0,4.00
+001Ak000000rVDI,12/2024,Problem,1,1,0,0,0.98,56.18,1,0,
+001Ak000000s07B,12/2024,Billing,1,1,0,0,8.15,24.48,0,0,
+001Ak000000s07B,12/2024,Problem,1,1,0,0,1.77,5.70,0,0,
+001Ak000000s07B,12/2024,Question,2,2,0,0,6.89,10.53,0,0,4.00
+001Ak000000s2Au,12/2024,Billing,0,1,0,0,,14.20,0,0,4.00
+001Ak000000s2Au,12/2024,Feature Request,1,1,0,0,3.87,4.60,0,0,5.00
+001Ak000000s2Au,12/2024,Problem,1,1,0,0,3.90,23.72,0,0,
+001Ak000000s4Ed,12/2024,Problem,2,1,1,0,2.39,14.77,0,0,
+001Ak000000s6IM,12/2024,Feature Request,1,1,0,1,2.85,14.32,0,0,
+001Ak000000sAPo,12/2024,Feature Request,1,1,0,0,1.83,14.95,0,0,
+001Ak000000sAPo,12/2024,Problem,2,1,1,0,1.99,4.18,0,1,5.00
+001Ak000000svnV,12/2024,Question,1,1,0,1,0.78,10.33,0,0,
+001Ak000000t1yg,12/2024,Question,1,1,0,0,1.15,1.98,0,0,
+001Ak000000tpQ6,12/2024,Question,1,0,1,0,,,0,0,
+001Ak000000trTp,12/2024,Feature Request,1,1,0,0,3.00,26.50,0,0,
+001Ak000000trTp,12/2024,Problem,2,2,0,1,1.39,11.55,0,0,
+001Ak000000ttXY,12/2024,Billing,1,1,0,0,2.70,10.03,0,0,
+001Ak000000ttXY,12/2024,Problem,1,1,0,0,1.35,6.13,0,0,3.00
+001Ak000000tvbH,12/2024,Feature Request,0,1,0,0,,19.62,0,0,
+001Ak000000tvbH,12/2024,Problem,1,0,1,0,0.78,,0,0,
+001Ak000000utLK,12/2024,Problem,1,1,0,0,2.38,6.73,0,0,
+001Ak000000v5hg,12/2024,Problem,1,1,0,0,9.63,19.22,0,0,
+001Ak000000v5hg,12/2024,Question,1,1,0,0,0.12,3.85,0,0,
+001Ak000000vYXq,12/2024,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000vxGY,12/2024,Problem,1,1,0,0,3.32,4.28,0,0,5.00
+001Ak000000wLzG,12/2024,Problem,1,1,0,0,0.12,25.18,0,0,5.00
+001Ak000000wWHt,12/2024,Problem,1,1,0,0,2.43,16.87,0,1,
+001Ak000000xodC,12/2024,Problem,1,1,0,0,7.67,20.75,0,0,
+001Ak000000yVtR,12/2024,Question,1,1,0,1,0.97,1.27,0,0,5.00
+001Ak0000010ZcR,12/2024,Question,1,1,0,0,4.73,32.83,1,1,
+001Ak0000011u1T,12/2024,Question,1,1,0,0,0.82,5.10,0,0,3.00
+001Ak0000012CZ0,12/2024,Problem,0,1,0,0,,53.65,1,0,
+001Ak0000012T2o,12/2024,Feature Request,1,0,1,0,1.53,,0,0,
+001Ak0000012laL,12/2024,Question,1,0,1,0,1.92,,0,0,
+001Ak0000014SeM,12/2024,Billing,1,1,0,0,1.17,8.82,0,0,4.00
+001Ak0000014Ui5,12/2024,Billing,1,1,0,0,2.63,12.25,0,0,
+001Ak0000015tEZ,12/2024,Question,2,2,0,0,2.20,19.34,0,0,4.00
+001Ak00000161TT,12/2024,Feature Request,1,1,0,0,1.23,21.93,0,0,
+001Ak00000161TT,12/2024,Question,0,1,0,0,,25.55,0,0,3.00
+001Ak0000016UJd,12/2024,Question,2,1,1,0,2.87,13.97,0,0,
+001Ak0000016ecG,12/2024,Problem,1,1,0,0,1.98,14.38,0,0,
+001Ak0000016out,12/2024,Question,2,2,0,1,0.54,9.88,0,0,4.00
+001Ak0000016x9n,12/2024,Problem,1,1,1,0,2.80,10.83,0,0,
+001Ak0000016x9n,12/2024,Question,2,2,0,0,3.88,9.16,0,0,2.00
+001Ak0000017FhK,12/2024,Billing,0,1,0,0,3.17,6.00,0,0,
+001Ak0000017FhK,12/2024,Feature Request,0,0,0,0,,,0,0,5.00
+001Ak0000017FhK,12/2024,Question,0,1,0,0,,72.17,1,0,
+001Ak0000017NwE,12/2024,Problem,1,1,0,1,2.47,3.87,0,0,5.00
+001Ak0000017Pzx,12/2024,Billing,1,1,0,0,2.47,14.35,0,0,5.00
+001Ak0000017Pzx,12/2024,Problem,2,1,1,1,2.50,5.80,0,0,
+001Ak0000017Pzx,12/2024,Question,2,2,0,1,2.87,37.49,1,0,4.00
+001Ak0000017oif,12/2024,Question,2,1,1,0,1.57,13.22,0,0,
+001Ak00000189Jv,12/2024,Feature Request,1,1,0,0,0.73,41.10,1,1,
+001Ak00000189Jv,12/2024,Problem,1,2,0,0,3.37,17.52,0,0,5.00
+001Ak0000018a6M,12/2024,Problem,1,1,0,1,2.62,12.93,0,0,
+001Ak0000018a6M,12/2024,Question,1,1,0,0,0.18,6.93,0,0,5.00
+001Ak000001997h,12/2024,Problem,1,1,0,0,2.85,8.92,0,1,3.00
+001Ak000001AHAN,12/2024,Billing,1,1,0,1,0.42,9.22,0,0,
+001Ak000001AHAN,12/2024,Problem,5,5,0,1,2.98,11.77,0,0,3.75
+001Ak000001AHAN,12/2024,Question,2,3,0,0,0.42,21.17,0,1,

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2025-01-31.csv

@@ -0,0 +1,165 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak00000041jZ,1/2025,Problem,1,1,0,0,3.53,11.12,0,0,
+001Ak0000005FxQ,1/2025,Feature Request,1,1,0,0,10.05,13.30,0,0,
+001Ak0000005FxQ,1/2025,Question,1,1,0,0,3.03,18.00,0,0,
+001Ak0000005K4s,1/2025,Billing,0,1,0,0,,67.88,1,0,3.00
+001Ak0000007Y6V,1/2025,Problem,1,1,0,0,1.40,2.75,0,0,5.00
+001Ak000000830O,1/2025,Problem,1,1,0,0,1.52,13.27,0,0,
+001Ak0000008Rj6,1/2025,Question,0,1,0,0,9.35,14.18,0,0,4.00
+001Ak000000AEyI,1/2025,Question,1,1,0,1,2.85,4.20,0,0,4.00
+001Ak000000AVS6,1/2025,Question,1,1,0,0,10.68,24.35,0,0,
+001Ak000000Afkj,1/2025,Billing,1,1,0,0,0.67,24.13,0,0,
+001Ak000000Afkj,1/2025,Feature Request,0,0,0,0,,,0,0,4.00
+001Ak000000Afkj,1/2025,Problem,1,1,0,0,9.00,19.60,0,1,
+001Ak000000Afkj,1/2025,Question,1,1,0,0,2.90,10.93,0,0,
+001Ak000000Anzd,1/2025,Problem,1,1,0,0,2.32,19.83,0,0,5.00
+001Ak000000B8at,1/2025,Problem,1,1,0,0,1.12,12.82,0,0,
+001Ak000000B8at,1/2025,Question,3,3,0,0,1.98,15.62,0,0,4.00
+001Ak000000BhcE,1/2025,Question,0,1,0,0,,23.78,0,0,5.00
+001Ak000000CASO,1/2025,Question,1,1,0,1,1.00,2.83,0,0,
+001Ak000000CCW7,1/2025,Problem,1,1,0,1,5.13,9.78,0,0,
+001Ak000000CCW7,1/2025,Question,1,0,1,0,6.48,,0,0,
+001Ak000000CfMH,1/2025,Billing,1,1,0,1,1.80,6.63,0,0,4.00
+001Ak000000CfMH,1/2025,Problem,4,4,0,0,2.56,10.37,0,1,4.00
+001Ak000000D68i,1/2025,Problem,1,1,0,0,2.37,5.40,0,0,
+001Ak000000D68i,1/2025,Question,1,1,0,0,2.00,18.07,0,0,4.00
+001Ak000000DUrQ,1/2025,Feature Request,1,1,0,0,10.45,24.10,0,0,
+001Ak000000Dxha,1/2025,Problem,1,1,0,0,1.63,4.38,0,0,5.00
+001Ak000000Dxha,1/2025,Question,1,1,0,0,2.00,11.78,0,0,
+001Ak000000E80D,1/2025,Feature Request,1,1,0,1,0.78,1.45,0,0,
+001Ak000000EGF7,1/2025,Problem,0,1,0,0,,18.67,0,0,4.00
+001Ak000000FQLW,1/2025,Problem,1,1,0,0,1.13,11.48,0,0,2.00
+001Ak000000IDOU,1/2025,Problem,1,1,0,0,2.97,22.73,0,0,5.00
+001Ak000000Jbuy,1/2025,Problem,1,1,0,0,1.57,6.87,0,0,5.00
+001Ak000000LN6R,1/2025,Feature Request,1,1,0,0,2.87,16.43,0,0,
+001Ak000000MAXr,1/2025,Question,0,1,0,0,1.33,14.92,0,0,5.00
+001Ak000000NZ4L,1/2025,Question,1,1,0,0,0.73,14.12,0,0,
+001Ak000000OIOJ,1/2025,Problem,3,3,0,1,1.47,14.60,0,0,4.00
+001Ak000000OQdD,1/2025,Question,1,1,0,0,2.92,24.33,0,0,
+001Ak000000P5pj,1/2025,Question,1,1,0,0,0.25,15.63,0,0,
+001Ak000000P7tS,1/2025,Question,0,0,0,0,,,0,0,4.00
+001Ak000000P9xB,1/2025,Problem,1,0,1,0,,,0,0,
+001Ak000000P9xB,1/2025,Question,1,1,0,0,2.38,5.13,0,0,3.00
+001Ak000000Qeeq,1/2025,Feature Request,1,1,0,0,1.15,2.67,0,0,5.00
+001Ak000000Qeeq,1/2025,Problem,1,1,0,0,2.73,8.05,0,0,
+001Ak000000Qeeq,1/2025,Question,1,1,0,0,3.25,25.20,0,0,
+001Ak000000Qv8e,1/2025,Problem,1,1,0,0,0.45,23.38,0,0,
+001Ak000000RNyo,1/2025,Problem,1,1,0,0,2.85,4.78,0,0,
+001Ak000000RaLA,1/2025,Billing,1,1,0,0,2.85,22.62,0,0,
+001Ak000000RaLA,1/2025,Problem,2,2,0,0,3.03,10.17,0,0,5.00
+001Ak000000Rqoy,1/2025,Problem,1,1,0,1,3.33,4.85,0,0,4.00
+001Ak000000Rssh,1/2025,Problem,1,1,0,1,3.52,14.05,0,0,3.00
+001Ak000000SJf8,1/2025,Question,1,1,0,0,3.80,8.38,0,0,4.00
+001Ak000000ScCf,1/2025,Feature Request,1,1,0,0,1.85,10.03,0,0,4.00
+001Ak000000ScCf,1/2025,Problem,1,1,0,1,2.23,4.22,0,0,
+001Ak000000ScCf,1/2025,Question,0,1,0,0,,63.55,1,0,4.00
+001Ak000000SsgT,1/2025,Question,1,1,0,1,2.15,5.68,0,0,5.00
+001Ak000000TBE0,1/2025,Billing,1,1,0,1,1.20,11.47,0,1,
+001Ak000000TDHj,1/2025,Question,1,1,0,0,2.65,6.63,0,0,5.00
+001Ak000000U6uK,1/2025,Billing,1,1,0,1,0.53,1.63,0,0,
+001Ak000000U6uK,1/2025,Feature Request,0,1,0,0,,18.10,0,0,
+001Ak000000U6uK,1/2025,Problem,1,1,0,0,0.47,21.20,0,0,
+001Ak000000UZkU,1/2025,Problem,1,1,0,0,3.13,21.33,0,0,
+001Ak000000VApY,1/2025,Question,1,1,0,1,2.35,43.05,1,1,3.00
+001Ak000000VCtH,1/2025,Problem,1,1,0,0,3.10,11.53,0,0,3.00
+001Ak000000VEx0,1/2025,Problem,1,1,0,0,1.97,13.07,0,1,
+001Ak000000Vu9W,1/2025,Billing,1,1,0,0,0.98,6.53,0,0,
+001Ak000000Vu9W,1/2025,Problem,1,1,0,0,0.35,47.48,1,1,
+001Ak000000W0Kh,1/2025,Question,0,1,0,0,,26.33,0,0,
+001Ak000000W2OQ,1/2025,Problem,1,1,0,1,2.15,8.78,0,0,
+001Ak000000Wppq,1/2025,Question,0,1,0,0,,21.27,0,0,
+001Ak000000WtxI,1/2025,Feature Request,0,1,0,0,,18.73,0,0,5.00
+001Ak000000WtxI,1/2025,Problem,1,1,0,0,0.13,23.12,0,0,5.00
+001Ak000000XOrB,1/2025,Feature Request,1,1,0,1,1.97,4.63,0,0,
+001Ak000000XOrB,1/2025,Problem,1,1,0,0,9.30,17.33,0,0,3.00
+001Ak000000XOrB,1/2025,Question,0,0,0,0,,,0,0,5.00
+001Ak000000XhOi,1/2025,Problem,1,1,0,0,3.05,10.13,0,0,4.00
+001Ak000000XjSR,1/2025,Problem,1,1,0,0,1.37,1.85,0,1,4.00
+001Ak000000YMbE,1/2025,Problem,1,1,0,0,8.92,9.18,0,0,
+001Ak000000YtYq,1/2025,Problem,1,1,0,0,1.62,11.88,0,0,
+001Ak000000YtYq,1/2025,Question,1,1,0,0,1.30,2.83,0,0,
+001Ak000000ZIHY,1/2025,Problem,1,1,0,0,0.08,22.10,0,0,
+001Ak000000ZtMc,1/2025,Question,1,1,0,0,11.22,12.13,0,0,
+001Ak000000aacr,1/2025,Problem,1,1,0,0,4.28,8.98,0,0,
+001Ak000000b9eC,1/2025,Feature Request,1,1,0,1,3.03,8.80,0,0,
+001Ak000000bv1t,1/2025,Feature Request,0,0,0,0,,,0,0,4.00
+001Ak000000cNs3,1/2025,Question,1,1,0,0,1.32,2.27,0,0,
+001Ak000000cRzV,1/2025,Question,0,1,0,0,,16.57,0,0,
+001Ak000000cwtO,1/2025,Problem,1,1,0,0,0.25,25.60,0,1,
+001Ak000000cyx7,1/2025,Problem,1,1,0,0,4.78,25.40,0,0,
+001Ak000000da2B,1/2025,Question,1,1,0,0,6.90,16.77,0,0,
+001Ak000000iAKL,1/2025,Feature Request,1,0,1,0,,,0,0,
+001Ak000000iAKL,1/2025,Problem,1,1,0,0,1.03,11.08,0,0,
+001Ak000000iGVW,1/2025,Question,0,1,0,0,,77.90,1,0,3.00
+001Ak000000ilPP,1/2025,Question,1,1,0,0,2.05,24.67,0,0,
+001Ak000000inT8,1/2025,Problem,1,1,0,0,10.10,24.95,0,0,
+001Ak000000ipWr,1/2025,Problem,2,1,1,0,6.53,12.28,0,0,5.00
+001Ak000000jMUT,1/2025,Problem,1,1,0,0,1.27,4.95,0,0,4.00
+001Ak000000jUjN,1/2025,Problem,1,1,0,0,2.25,14.85,0,0,4.00
+001Ak000000kSTQ,1/2025,Question,2,2,0,0,1.77,19.61,1,1,4.00
+001Ak000000lt3d,1/2025,Problem,1,0,1,0,1.55,,0,0,
+001Ak000000lt3d,1/2025,Question,1,1,0,1,0.77,11.33,0,0,2.00
+001Ak000000mBbA,1/2025,Problem,0,1,0,0,,15.87,0,0,
+001Ak000000mojx,1/2025,Problem,1,1,0,0,4.93,21.97,0,0,4.00
+001Ak000000nRsk,1/2025,Billing,1,1,0,0,3.52,7.15,0,0,
+001Ak000000nkQH,1/2025,Problem,1,0,1,1,2.93,,0,0,
+001Ak000000p4pJ,1/2025,Question,1,1,0,0,6.83,28.57,1,0,
+001Ak000000p6t2,1/2025,Problem,1,1,0,0,3.03,12.18,0,0,
+001Ak000000pZjC,1/2025,Feature Request,1,1,0,0,2.20,20.42,0,0,
+001Ak000000pZjC,1/2025,Problem,2,2,0,1,2.91,15.23,0,0,
+001Ak000000pZjC,1/2025,Question,1,1,0,0,8.62,12.70,0,0,
+001Ak000000pqD0,1/2025,Question,2,2,0,0,2.47,6.85,0,0,4.00
+001Ak000000psGj,1/2025,Problem,1,1,0,0,1.07,4.47,0,1,
+001Ak000000psGj,1/2025,Question,1,1,0,0,1.12,23.67,0,0,
+001Ak000000puKS,1/2025,Problem,1,1,0,0,1.52,23.13,0,0,
+001Ak000000puKS,1/2025,Question,1,1,0,0,2.87,23.78,0,0,
+001Ak000000qJ3A,1/2025,Problem,1,1,0,0,3.75,22.35,0,0,5.00
+001Ak000000qL6t,1/2025,Question,4,3,1,0,1.77,12.93,0,0,4.00
+001Ak000000qwBx,1/2025,Question,1,1,0,0,0.37,4.92,0,0,5.00
+001Ak000000qyFg,1/2025,Problem,2,2,0,0,3.09,10.62,0,0,4.50
+001Ak000000r0JP,1/2025,Billing,1,1,0,0,1.28,38.23,1,0,2.00
+001Ak000000rP27,1/2025,Problem,1,0,1,0,0.15,,0,0,
+001Ak000000rR5q,1/2025,Problem,2,2,0,0,3.77,19.94,0,0,4.00
+001Ak000000rR5q,1/2025,Question,1,1,0,0,0.93,14.05,0,0,
+001Ak000000rVDI,1/2025,Question,1,1,0,0,1.07,6.78,0,0,
+001Ak000000s07B,1/2025,Problem,0,0,0,0,,,0,0,3.00
+001Ak000000s4Ed,1/2025,Billing,1,1,0,0,3.85,9.33,0,0,3.00
+001Ak000000s4Ed,1/2025,Problem,0,1,0,0,,15.25,0,0,5.00
+001Ak000000s6IM,1/2025,Question,1,1,0,0,2.17,14.35,0,0,4.00
+001Ak000000sAPo,1/2025,Problem,0,1,0,0,,69.00,1,0,
+001Ak000000sAPo,1/2025,Question,1,1,0,0,1.22,44.55,1,1,
+001Ak000000stjm,1/2025,Billing,1,1,0,0,3.43,17.97,0,0,3.00
+001Ak000000szux,1/2025,Problem,1,1,0,0,3.48,23.40,0,0,
+001Ak000000t42P,1/2025,Billing,1,1,0,0,0.78,6.33,0,0,5.00
+001Ak000000t42P,1/2025,Problem,1,1,0,1,1.83,5.83,0,0,
+001Ak000000tpQ6,1/2025,Question,0,1,0,0,2.70,12.52,0,0,5.00
+001Ak000000ttXY,1/2025,Problem,1,0,1,0,0.72,,0,0,
+001Ak000000tvbH,1/2025,Problem,1,2,0,0,0.92,13.86,0,0,5.00
+001Ak000000utLK,1/2025,Billing,1,1,0,0,2.50,4.37,0,0,2.00
+001Ak000000utLK,1/2025,Problem,1,1,0,1,1.22,6.63,0,0,4.00
+001Ak000000vMBU,1/2025,Billing,1,1,0,1,11.38,13.53,0,0,4.00
+001Ak000000vYXq,1/2025,Feature Request,1,1,0,0,2.32,22.22,0,0,
+001Ak000000wsws,1/2025,Problem,1,1,0,0,3.40,7.73,0,0,
+001Ak000000yDLu,1/2025,Problem,1,1,0,0,2.05,14.20,0,0,5.00
+001Ak000000zbsO,1/2025,Billing,1,1,0,1,0.62,14.77,0,0,4.00
+001Ak00000104iY,1/2025,Feature Request,1,1,0,0,3.18,22.83,0,0,5.00
+001Ak0000010VUz,1/2025,Feature Request,1,1,0,0,3.25,18.33,0,0,5.00
+001Ak0000012T2o,1/2025,Feature Request,0,1,0,0,,22.02,0,0,
+001Ak0000012laL,1/2025,Question,0,1,0,0,,12.68,0,0,
+001Ak0000013UuJ,1/2025,Billing,1,1,0,0,1.52,5.70,0,0,
+001Ak0000013xkT,1/2025,Feature Request,1,0,1,1,0.90,,0,0,
+001Ak0000014SeM,1/2025,Problem,1,1,0,1,1.38,9.33,0,0,
+001Ak0000015kzf,1/2025,Billing,1,1,0,1,0.35,2.00,0,0,
+001Ak0000015tEZ,1/2025,Question,1,0,1,0,,,0,0,
+001Ak0000016UJd,1/2025,Billing,1,1,0,0,0.12,25.23,0,0,5.00
+001Ak0000016UJd,1/2025,Question,0,1,0,0,,22.87,0,0,
+001Ak0000016ecG,1/2025,Problem,0,0,0,0,,,0,0,4.00
+001Ak0000016out,1/2025,Feature Request,1,1,0,0,0.67,14.42,0,0,
+001Ak0000016x9n,1/2025,Problem,0,1,0,0,,13.98,0,0,
+001Ak0000017Pzx,1/2025,Feature Request,1,1,0,0,3.92,7.93,0,0,5.00
+001Ak0000017Pzx,1/2025,Problem,1,2,0,0,1.13,20.22,0,0,5.00
+001Ak0000017Pzx,1/2025,Question,1,1,0,0,0.73,8.87,0,0,
+001Ak0000017oif,1/2025,Question,0,1,0,0,,20.13,0,0,5.00
+001Ak00000189Jv,1/2025,Feature Request,1,1,0,1,2.32,7.92,0,0,
+001Ak000001AHAN,1/2025,Feature Request,2,1,1,0,1.13,2.08,0,0,
+001Ak000001AHAN,1/2025,Question,4,4,0,1,2.80,11.05,0,1,4.00

by_table/support_report_cases_by_account_month/support_report_cases_by_account_month_2025-02-28.csv

@@ -0,0 +1,162 @@
+Account ID,Month,Case Type,Cases Opened,Cases Closed,Open at Month End,High Priority,Average First Response (Hours),Average Resolution (Hours),SLA Breaches,Escalations,Average CSAT
+001Ak00000043nI,2/2025,Question,1,1,0,0,3.35,7.83,0,0,5.00
+001Ak0000005eg8,2/2025,Question,1,1,0,0,2.90,17.40,0,0,5.00
+001Ak0000008Rj6,2/2025,Problem,1,0,1,0,1.42,,0,0,
+001Ak000000A6jO,2/2025,Feature Request,1,1,0,0,0.22,4.32,0,0,4.00
+001Ak000000A6jO,2/2025,Problem,1,1,0,0,4.88,14.27,0,0,
+001Ak000000Afkj,2/2025,Billing,0,0,0,0,,,0,0,4.00
+001Ak000000Afkj,2/2025,Problem,1,1,0,0,0.72,21.42,0,0,
+001Ak000000Afkj,2/2025,Question,2,2,0,0,3.09,16.95,0,0,4.50
+001Ak000000Anzd,2/2025,Feature Request,1,1,0,1,3.30,5.78,0,0,4.00
+001Ak000000Anzd,2/2025,Problem,1,1,0,0,0.18,3.40,0,0,5.00
+001Ak000000Aq3M,2/2025,Problem,2,2,0,0,1.93,9.23,0,0,4.50
+001Ak000000B8at,2/2025,Billing,1,1,0,0,0.88,2.35,0,0,4.00
+001Ak000000B8at,2/2025,Problem,3,3,0,0,2.15,5.74,0,0,
+001Ak000000B8at,2/2025,Question,1,1,0,1,0.18,5.20,0,0,
+001Ak000000CCW7,2/2025,Question,0,1,0,0,,15.88,0,0,
+001Ak000000CEZq,2/2025,Feature Request,1,1,0,0,0.35,17.43,0,0,
+001Ak000000CEZq,2/2025,Problem,1,1,0,0,2.20,23.30,0,0,
+001Ak000000CEZq,2/2025,Question,2,1,1,0,2.52,25.85,0,0,5.00
+001Ak000000CfMH,2/2025,Question,1,1,0,1,2.87,6.80,0,0,
+001Ak000000D21G,2/2025,Problem,2,2,0,0,1.59,16.24,0,0,5.00
+001Ak000000DUrQ,2/2025,Question,1,1,0,0,3.58,5.77,0,0,
+001Ak000000Dxha,2/2025,Question,1,0,1,0,2.52,,0,0,3.00
+001Ak000000E80D,2/2025,Billing,1,0,1,0,3.32,,0,0,
+001Ak000000E80D,2/2025,Problem,2,2,0,1,2.53,11.47,0,0,5.00
+001Ak000000E80D,2/2025,Question,2,2,0,0,1.53,18.34,0,0,
+001Ak000000EGF7,2/2025,Problem,2,2,0,1,0.92,28.50,1,0,3.00
+001Ak000000IqXH,2/2025,Problem,1,1,0,0,3.65,4.12,0,0,
+001Ak000000IwiS,2/2025,Billing,1,1,0,0,1.58,4.38,0,0,4.00
+001Ak000000KLEw,2/2025,Question,1,0,1,0,1.80,,0,0,
+001Ak000000Kbik,2/2025,Question,1,1,0,0,4.88,12.13,0,0,
+001Ak000000L4Yu,2/2025,Problem,1,1,0,0,2.50,59.52,1,1,4.00
+001Ak000000L6cd,2/2025,Problem,2,2,0,0,3.30,15.93,0,0,4.00
+001Ak000000LN6R,2/2025,Problem,1,1,0,0,1.22,7.77,0,0,
+001Ak000000M8U8,2/2025,Problem,1,1,0,0,2.20,25.40,0,0,
+001Ak000000M8U8,2/2025,Question,1,0,1,0,4.18,,0,0,
+001Ak000000MvvY,2/2025,Problem,1,1,0,0,3.58,20.53,0,0,4.00
+001Ak000000OIOJ,2/2025,Question,1,1,0,0,1.87,21.42,0,0,4.00
+001Ak000000P3m0,2/2025,Billing,1,1,0,0,11.63,12.12,0,0,
+001Ak000000P9xB,2/2025,Problem,0,1,0,0,1.57,4.23,0,0,4.00
+001Ak000000P9xB,2/2025,Question,1,1,0,0,6.73,24.35,0,0,
+001Ak000000Qeeq,2/2025,Billing,1,1,0,1,8.20,9.60,0,0,
+001Ak000000Qeeq,2/2025,Problem,2,2,0,0,3.61,12.28,0,0,
+001Ak000000Qv8e,2/2025,Problem,1,1,0,0,0.82,9.97,0,0,4.00
+001Ak000000R5RH,2/2025,Problem,1,1,0,0,4.77,25.18,0,0,
+001Ak000000R5RH,2/2025,Question,1,1,0,1,0.70,2.93,0,0,2.00
+001Ak000000RNyo,2/2025,Problem,1,1,0,0,0.98,3.40,0,0,5.00
+001Ak000000SRu2,2/2025,Billing,1,1,0,0,2.12,20.90,0,0,
+001Ak000000SRu2,2/2025,Problem,1,1,0,0,9.88,13.90,0,0,4.00
+001Ak000000Sa8w,2/2025,Question,1,1,0,0,0.70,3.92,0,0,
+001Ak000000TDHj,2/2025,Problem,1,1,0,0,0.60,25.72,0,0,
+001Ak000000Te4A,2/2025,Problem,1,1,0,1,3.03,8.48,0,0,
+001Ak000000Tg7t,2/2025,Problem,1,1,0,0,0.78,21.53,0,0,
+001Ak000000Tg7t,2/2025,Question,2,1,1,0,1.72,11.67,0,0,5.00
+001Ak000000TiBc,2/2025,Problem,2,1,1,0,4.95,4.32,0,0,4.00
+001Ak000000TiBc,2/2025,Question,2,2,0,0,1.88,6.56,0,0,
+001Ak000000U6uK,2/2025,Problem,1,1,0,0,1.12,2.70,0,0,4.00
+001Ak000000UB1m,2/2025,Problem,1,1,0,0,10.17,11.95,0,0,
+001Ak000000UZkU,2/2025,Billing,1,1,0,0,1.52,17.73,0,0,4.00
+001Ak000000UZkU,2/2025,Problem,2,2,0,0,1.23,20.22,0,0,4.00
+001Ak000000UboD,2/2025,Problem,1,1,0,0,1.33,5.85,0,0,5.00
+001Ak000000VApY,2/2025,Feature Request,1,1,0,0,3.13,7.07,0,0,4.00
+001Ak000000VApY,2/2025,Problem,1,1,0,0,0.70,26.10,0,0,5.00
+001Ak000000VApY,2/2025,Question,2,2,0,0,5.19,11.87,0,1,
+001Ak000000VCtH,2/2025,Question,1,1,0,0,3.72,4.43,0,0,
+001Ak000000VEx0,2/2025,Billing,1,1,0,0,1.40,10.72,0,0,
+001Ak000000VEx0,2/2025,Problem,1,1,0,0,3.27,11.85,0,0,4.00
+001Ak000000VH0j,2/2025,Question,1,1,0,0,0.23,26.47,0,0,5.00
+001Ak000000VwDF,2/2025,Problem,2,2,0,0,2.23,46.39,1,1,
+001Ak000000W2OQ,2/2025,Problem,1,1,0,1,3.55,6.77,0,0,
+001Ak000000Wnm7,2/2025,Question,1,1,0,0,3.35,23.15,0,0,
+001Ak000000XOrB,2/2025,Billing,1,1,0,0,2.87,36.02,1,1,2.00
+001Ak000000XOrB,2/2025,Feature Request,1,1,0,0,1.50,25.67,0,0,5.00
+001Ak000000YWtr,2/2025,Problem,1,1,0,0,3.22,7.23,0,0,3.00
+001Ak000000ZKLH,2/2025,Question,1,1,0,0,2.25,15.83,0,0,
+001Ak000000aOGV,2/2025,Problem,1,1,0,0,1.28,41.57,1,0,4.00
+001Ak000000cwtO,2/2025,Problem,0,0,0,0,,,0,0,5.00
+001Ak000000cyx7,2/2025,Problem,1,1,0,0,3.87,13.48,0,0,
+001Ak000000eNTb,2/2025,Problem,1,1,0,0,2.82,24.17,0,0,
+001Ak000000f8rI,2/2025,Question,1,1,0,0,3.75,4.25,0,0,
+001Ak000000fF2T,2/2025,Question,1,1,0,0,3.18,9.60,0,0,
+001Ak000000fo3o,2/2025,Problem,1,1,0,0,3.02,18.00,0,0,
+001Ak000000iAKL,2/2025,Feature Request,0,1,0,0,9.48,18.22,0,0,5.00
+001Ak000000ijLg,2/2025,Problem,1,1,0,0,2.22,13.53,0,0,
+001Ak000000inT8,2/2025,Billing,1,0,1,0,1.12,,0,1,
+001Ak000000ipWr,2/2025,Problem,0,1,0,0,,24.25,0,0,
+001Ak000000jMUT,2/2025,Feature Request,1,1,0,0,1.93,25.42,0,0,4.00
+001Ak000000jOYC,2/2025,Problem,1,1,0,1,2.70,11.67,0,0,
+001Ak000000kOLy,2/2025,Problem,1,1,0,0,5.32,13.65,0,0,
+001Ak000000kOLy,2/2025,Question,1,1,0,0,0.53,21.52,0,0,
+001Ak000000kQPh,2/2025,Problem,1,1,0,0,2.35,24.18,0,0,
+001Ak000000lt3d,2/2025,Problem,0,1,0,0,,22.60,0,0,
+001Ak000000mgV3,2/2025,Question,2,2,0,0,0.80,13.90,0,0,
+001Ak000000nBOw,2/2025,Billing,1,1,0,0,2.33,19.00,0,0,
+001Ak000000nTwT,2/2025,Problem,1,1,0,0,1.62,22.15,0,0,3.00
+001Ak000000nkQH,2/2025,Problem,0,1,0,0,,14.60,0,0,
+001Ak000000oe2s,2/2025,Problem,1,1,0,0,0.47,76.87,1,0,
+001Ak000000oe2s,2/2025,Question,1,1,0,0,3.22,10.65,0,0,
+001Ak000000og6b,2/2025,Problem,1,1,0,0,0.55,16.42,0,0,5.00
+001Ak000000owaP,2/2025,Feature Request,2,2,0,0,1.55,13.14,0,0,5.00
+001Ak000000p6t2,2/2025,Question,1,1,0,1,1.82,8.68,0,0,
+001Ak000000pZjC,2/2025,Problem,0,0,0,0,,,0,0,4.00
+001Ak000000pZjC,2/2025,Question,0,0,0,0,,,0,0,5.00
+001Ak000000pqD0,2/2025,Feature Request,1,1,0,0,1.58,12.27,0,0,
+001Ak000000pqD0,2/2025,Question,1,1,0,0,2.42,6.03,0,0,4.00
+001Ak000000psGj,2/2025,Billing,1,1,0,0,3.02,12.07,0,0,3.00
+001Ak000000psGj,2/2025,Problem,1,1,0,0,3.70,26.20,0,0,3.00
+001Ak000000psGj,2/2025,Question,1,1,0,0,1.28,3.33,0,0,5.00
+001Ak000000puKS,2/2025,Question,2,1,1,0,1.72,18.00,0,0,
+001Ak000000qL6t,2/2025,Question,0,1,0,0,,63.12,1,0,
+001Ak000000qyFg,2/2025,Problem,1,1,0,1,9.58,12.48,0,0,3.00
+001Ak000000qyFg,2/2025,Question,1,1,0,1,0.72,6.40,0,0,
+001Ak000000rP27,2/2025,Problem,1,2,0,0,2.35,41.42,1,0,3.00
+001Ak000000rR5q,2/2025,Problem,3,3,0,0,7.62,10.45,0,0,4.50
+001Ak000000rR5q,2/2025,Question,1,1,0,0,2.70,17.95,0,0,
+001Ak000000rT9Z,2/2025,Problem,1,1,0,0,0.67,18.13,0,0,
+001Ak000000rVDI,2/2025,Billing,1,1,0,0,1.78,13.58,0,0,
+001Ak000000s07B,2/2025,Problem,1,1,0,1,1.78,37.30,1,0,2.00
+001Ak000000s07B,2/2025,Question,1,1,0,0,1.18,16.00,0,0,
+001Ak000000s2Au,2/2025,Problem,1,1,0,1,3.45,10.67,0,0,
+001Ak000000s2Au,2/2025,Question,1,1,0,0,2.05,2.98,0,0,
+001Ak000000sAPo,2/2025,Billing,1,1,0,1,2.08,13.10,0,0,5.00
+001Ak000000sAPo,2/2025,Problem,1,1,0,0,0.87,8.48,0,0,5.00
+001Ak000000sAPo,2/2025,Question,2,2,0,2,2.13,7.82,0,0,4.00
+001Ak000000stjm,2/2025,Problem,2,2,0,0,1.50,2.62,0,0,4.00
+001Ak000000sxrE,2/2025,Question,1,1,0,0,3.32,11.38,0,1,
+001Ak000000szux,2/2025,Question,1,1,0,0,1.68,20.40,0,0,5.00
+001Ak000000t1yg,2/2025,Problem,1,1,0,0,1.08,14.57,0,0,
+001Ak000000t1yg,2/2025,Question,4,4,0,1,4.66,12.19,0,0,3.75
+001Ak000000t42P,2/2025,Question,1,1,0,0,3.85,11.23,0,0,
+001Ak000000tpQ6,2/2025,Feature Request,1,0,1,0,2.08,,0,1,
+001Ak000000ttXY,2/2025,Billing,1,1,0,0,1.88,24.98,0,1,
+001Ak000000ttXY,2/2025,Problem,0,1,0,0,,79.47,1,0,
+001Ak000000tvbH,2/2025,Problem,2,2,0,0,3.08,21.26,0,0,
+001Ak000000txf0,2/2025,Problem,2,2,0,1,3.53,11.91,0,0,
+001Ak000000uann,2/2025,Problem,2,2,0,0,1.48,12.22,0,0,
+001Ak000000ucrW,2/2025,Problem,1,1,0,0,0.43,14.43,0,0,
+001Ak000000y0zY,2/2025,Billing,1,1,0,0,2.02,28.88,1,0,
+001Ak00000100b6,2/2025,Question,1,1,0,0,1.05,22.83,0,0,
+001Ak00000110Os,2/2025,Problem,1,1,0,0,5.33,9.10,0,0,
+001Ak0000011lmZ,2/2025,Problem,1,1,0,1,1.47,7.92,0,0,
+001Ak0000011w5C,2/2025,Billing,1,1,0,0,2.20,3.23,0,0,
+001Ak0000012AVH,2/2025,Problem,1,1,0,0,6.08,12.62,0,0,
+001Ak0000012CZ0,2/2025,Question,1,1,0,0,1.02,1.97,0,0,4.00
+001Ak0000013UuJ,2/2025,Problem,1,1,0,0,1.82,2.60,0,0,
+001Ak0000013xkT,2/2025,Feature Request,0,1,0,0,,75.53,1,0,2.00
+001Ak0000015MGx,2/2025,Problem,1,1,0,0,0.72,16.55,0,0,5.00
+001Ak0000015kzf,2/2025,Problem,1,0,1,0,3.05,,0,0,
+001Ak0000015tEZ,2/2025,Question,0,1,0,0,2.70,13.10,0,0,5.00
+001Ak00000161TT,2/2025,Problem,1,1,0,0,0.72,17.65,0,0,
+001Ak0000016UJd,2/2025,Billing,1,1,0,1,2.30,5.10,0,0,3.00
+001Ak0000016out,2/2025,Feature Request,1,1,0,0,1.05,22.20,0,0,4.00
+001Ak0000016out,2/2025,Problem,2,2,0,1,1.05,7.14,0,0,5.00
+001Ak0000017FhK,2/2025,Problem,1,1,0,0,5.67,12.95,0,0,
+001Ak0000017NwE,2/2025,Question,1,1,0,0,3.08,7.42,0,0,3.00
+001Ak00000189Jv,2/2025,Question,2,2,0,1,2.77,7.49,0,0,
+001Ak0000018a6M,2/2025,Billing,1,1,0,0,2.05,11.65,0,0,
+001Ak0000018a6M,2/2025,Question,1,1,0,0,0.25,8.93,0,0,3.00
+001Ak000001997h,2/2025,Problem,1,1,0,0,3.15,21.43,0,0,4.00
+001Ak000001AHAN,2/2025,Feature Request,1,2,0,0,2.55,12.43,0,0,5.00
+001Ak000001AHAN,2/2025,Problem,4,4,0,0,1.48,8.78,0,0,
+001Ak000001AHAN,2/2025,Question,2,2,0,1,1.64,11.88,0,0,5.00