query_theme_distribution.csv

query_theme_code,query_theme_label,description,count,pct
T4,NOC status → offer-letter issuance/delay,"Student reports submitting their NOC and asks about, or complains about the delay of, the resulting offer letter.",962,23.5
T3,Phase/program eligibility & NOC-field/info,"General eligibility questions, what to fill in NOC fields, or program-structure questions, asked before any submission-status complaint exists.",584,14.3
T16,No actionable content,"Blank, a test string (""Test""), or a pure statement with no actual question or request.",365,8.9
T7,Portal/interview-status technical bugs,"Portal technical bugs unrelated to dashboard sync -- broken buttons, redirects, or incorrect interview-status display.",359,8.8
T10,Phase/course content & scheduling,"Questions about what a phase/course covers, or its scheduling.",345,8.4
T5,Dashboard/progress-tracker sync bugs,"The dashboard or progress tracker does not reflect the student’s real, already-correct status.",331,8.1
T6,Off-campus forms/onboarding/confirmation-email requests,"Off-campus onboarding paperwork, confirmation-email requests, or HOD-facing forms.",246,6.0
T1,NOC template/college eligibility,"Which NOC template/format to use, or which institution’s NOC is acceptable.",211,5.2
T9,SP/points mechanics,Complaints or questions about motivational/SP points calculation.,191,4.7
T2,Exam-date conflicts/timing,The student’s exam schedule conflicts with program dates.,171,4.2
T11,AI agent/chatbot broken,The AI chatbot agent itself is malfunctioning.,123,3.0
T14,Team formation,Questions or complaints about team size or team formation.,81,2.0
T13,Breakout rooms/cohort logistics,Breakout-room or batch/cohort logistics questions.,60,1.5
T15,Record/data correction,"Request to correct a name or other data field on an official record (e.g. offer letter, certificate).",37,0.9
T8,WhatsApp group access,Questions about joining or the legitimacy of a WhatsApp group.,22,0.5
T12,Phase/course+offer-letter status (blended),"Genuinely mixes course-content (T10-type) and offer-letter-status (T4-type) content in one query, where the two cannot be cleanly separated.",5,0.1