input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
Where is the top-up verification code located? | verify top up |
I'm interested in using fiat currencies, which do you support? | fiat currency support |
Do you know when the withdrawal will show? | pending cash withdrawal |
Why am I unable to withdrawal cash? | declined cash withdrawal |
Am I able to get a refund for something I bought? | request refund |
Why was I not allowed to do a transfer to a beneficiary? | beneficiary not allowed |
How do I fix my card if it is broken? | card not working |
Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account? | declined cash withdrawal |
Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out. | wrong amount of cash received |
I'd like to know what the foreign exchange rate will be. | exchange rate |
Do you charge extra for topping up with a debit or credit card? | top up by card charge |
Please verify my source of funds. | verify source of funds |
how do I ask for a physical card? | order physical card |
Is there a reason why my virtual card won't work? | virtual card not working |
There are incorrect charges on my account, there was a WD that was made by someone else. I still have my card though. | cash withdrawal not recognised |
While abroad I got cash, and a wrong exchange rate was applied. | wrong exchange rate for cash withdrawal |
Please, tell me why I can't have the funds I deposited a week ago? I need the money now. | balance not updated after cheque or cash deposit |
Who charged me a fee for paying by card? | card payment fee charged |
My cash transaction isn't showing on my account | transfer not received by recipient |
Can my 8 year old grandson open an account at the bank? | age limit |
Would reinstalling the app solve the problem? | contactless not working |
I made a cash withdrawal earlier and it's showing as pending. What does that mean? | pending cash withdrawal |
Why is the transaction not posting? | pending transfer |
How can I receive money from someone? | receiving money |
When I tried to top up using my card, all of the money disappeared. | topping up by card |
Are you Visa or Mastercard? | visa or mastercard |
I can get my identification verified. | unable to verify identity |
I withdrew cash and I think the exchange rate is wrong. | wrong exchange rate for cash withdrawal |
I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong? | declined transfer |
I had trouble with an incorrect rate being applied when using the ATM with foreign currency. | wrong exchange rate for cash withdrawal |
When will it get delivered? | card delivery estimate |
How can I information on my limit for top-ups? | top up limits |
Why is there an additional fee showing on the statement I received? | extra charge on statement |
What do you think of the exchange rate? | exchange rate |
How long does it take for a top up to go through | pending top up |
How long does it take for a cheque to post to your account? | balance not updated after cheque or cash deposit |
Do you do business in the EU? | country support |
Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message. | beneficiary not allowed |
Can you explain to me the way to verify my top up has gone through? | verify top up |
I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes? | pending transfer |
Google Pay won't let me top up. | apple pay or google pay |
Can you help me? I have a duplicate transaction on my account and I don't understand why. | transaction charged twice |
I need my payment in another currency | receiving money |
The app is not able to realize that it is me. | unable to verify identity |
My app is displaying a payment I didn't make | card payment not recognised |
I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate? | card payment wrong exchange rate |
What is identity check? | why verify identity |
Why is my payment in pending status? | pending card payment |
Where do I go to edit my personal details on my account? | edit personal details |
Can I be charged for exchanging foreign currency? | exchange charge |
Can my PIN changed remotely without visiting a bank? | change pin |
For some reason my card payment hasn't worked. what can I do to look into that? | declined card payment |
Can I choose from either Visa or Mastercard? | visa or mastercard |
Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined? | transaction charged twice |
In my statement, there was an extra €1 fee | extra charge on statement |
How many different cards can I have for my account? | getting spare card |
I want to shut down my account as soon as possible. | terminate account |
I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working. | declined transfer |
Can I use my American Express card to add money into my account? | supported cards and currencies |
My card has been stolen what do I do? | lost or stolen card |
I made a transfer and was charged an extra fee! | transfer fee charged |
I am still waiting on my bank transfer | balance not updated after bank transfer |
I tried to make a transfer and it didn't work. | failed transfer |
How long will my top-up stay pending? | pending top up |
Please explain why my top-up didn't go through. | top up failed |
I've been trying to transfer funds to top-up my card, but the transaction is not going through. Is there something I'm doing wrong? | top up failed |
Can I have more physical cards? | getting spare card |
I can't verify my ID. Why? | unable to verify identity |
My payment has an incorrect exchange rate. | card payment wrong exchange rate |
Can I get an account for my son? | age limit |
I tried withdrawing money in another country and the exchange rate was wrong. | wrong exchange rate for cash withdrawal |
Why are you charging me fees for using my card? | card payment fee charged |
I received my American Express in Apple Pay, is there a reason why top up is not functioning properly? | apple pay or google pay |
Can you help me activate my card | activate my card |
I need someone to assist me with explaining how much I can top-up. | top up limits |
Why have I received a rebate for my payment after a week? | reverted card payment? |
Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined? | transaction charged twice |
How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer. | balance not updated after bank transfer |
Explain the activation method for this card | activate my card |
Why is there an identify check? | why verify identity |
Why can't my beneficiary access my account? | beneficiary not allowed |
Why was I denied the option to transfer money to a selected beneficiary? | beneficiary not allowed |
What should I do about a direct debit that I did not set up? | direct debit payment not recognised |
I need to know what charges I will incur for using a European card for top up. | top up by card charge |
Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet. Can you check to see if everything okay. Please. | balance not updated after bank transfer |
Please tell me where I can update my details since I moved. | edit personal details |
Can you explain your exchange rates basis? | exchange rate |
I would like to move money from one account to another to top off my account. Can you explain how I can do that? | transfer into account |
Can you let me know why my cash withdrawal is still pending? | pending cash withdrawal |
What kinds of cards can I use to top up? | supported cards and currencies |
How do you top-up using cash? | top up by cash or cheque |
I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it. | declined cash withdrawal |
Am I able to use my American Express to add money to my account balance? | supported cards and currencies |
Why can't I use this beneficiary? | beneficiary not allowed |
My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through. | pending card payment |
I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent. | cash withdrawal not recognised |
What fee will be charged for exchanges? | exchange charge |
How do I change the details in my account? | edit personal details |
I am not satisfied with your service. Close my account. | terminate account |
Why was my account assessed a fee? | extra charge on statement |
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