decider-0.8b LiteRT-LM: fp16 (exact) + dynamic int8, reference readout, fixtures and oracle
8a443c6 verified | { | |
| "state": { | |
| "ticket": "I was charged twice for order ZVX-104. Please refund the duplicate payment. The first payment was correct.", | |
| "customer_tier": "basic", | |
| "history": [ | |
| { | |
| "step": 1, | |
| "event": "Request received" | |
| }, | |
| { | |
| "step": 2, | |
| "event": "No prior complaint" | |
| } | |
| ] | |
| }, | |
| "questions": { | |
| "team": { | |
| "type": "choice", | |
| "instructions": "Which team should handle this ticket?", | |
| "criteria": { | |
| "billing": "Charges, invoices, payments, refunds", | |
| "technical": "Software errors, outages, broken features", | |
| "accounts": "Login, passwords, account access", | |
| "other": null | |
| } | |
| }, | |
| "refund_requested": { | |
| "type": "noul", | |
| "instructions": "Does the customer ask for a refund?" | |
| }, | |
| "frustration": { | |
| "type": "score", | |
| "instructions": "How frustrated is the customer?", | |
| "criteria": [ | |
| "calm", | |
| "frustrated", | |
| "very frustrated" | |
| ] | |
| } | |
| } | |
| } | |