| { |
| "model": "support-intents", |
| "state": { |
| "service": "Customer support chat of an online shop", |
| "message": "hi, I sent back the jacket two weeks ago and still haven't seen the money. where is it?" |
| }, |
| "questions": { |
| "intent": { |
| "type": "choice", |
| "instructions": "What does the customer want? Choose the request that best matches what the customer is asking for in their message.", |
| "criteria": { |
| "track_refund": "Check the status of a refund they are expecting.", |
| "get_refund": "Get their money back for a purchase.", |
| "check_refund_policy": "Learn the refund policy and whether they qualify for a refund.", |
| "track_order": "Find out where their order is or its current status.", |
| "cancel_order": "Cancel an order they placed.", |
| "change_order": "Change an existing order (for example add, remove or swap items).", |
| "payment_issue": "Report or solve a problem with a payment.", |
| "complaint": "Make a complaint about the product, service or company.", |
| "contact_human_agent": "Talk to a human agent instead of an automated assistant.", |
| "delivery_period": "Find out when an order will arrive or how long delivery takes." |
| } |
| } |
| } |
| } |
|
|
