Daily Papers

Enterprise agents increasingly operate inside workspaces: they read heterogeneous files, invoke tools, and deliver business artifacts. We introduce EnterpriseClawBench, an enterprise agent benchmark constructed from proprietary, real-world agent sessions. Starting from a large archive of workplace sessions, the EnterpriseClawBench produces 852 reproducible tasks, each paired with recovered fixtures, rewritten prompts, role classes, skill subclasses, hard rules, and semantic rubrics. Because the sessions contain internal enterprise content, we do not release the benchmark data; instead, our reusable contribution is the construction and evaluation protocol. On EnterpriseClawBench, the best configuration reaches only 0.663 (Codex with GPT-5.5). These results show that enterprise agent evaluation must report harness--model combinations, artifact delivery, visual quality, cost, runtime, and skill-transfer behavior, rather than collapsing performance into a single score. Code: https://github.com/FrontisAI/EnterpriseClawBench

World models enable agents to anticipate the effects of their actions by internalizing environment dynamics. In enterprise systems, however, these dynamics are often defined by tenant-specific business logic that varies across deployments and evolves over time, making models trained on historical transitions brittle under deployment shift. We ask a question the world-models literature has not addressed: when the rules can be read at inference time, does an agent still need to learn them? We argue, and demonstrate empirically, that in settings where transition dynamics are configurable and readable, runtime discovery complements offline training by grounding predictions in the active system instance. We propose enterprise discovery agents, which recover relevant transition dynamics at runtime by reading the system's configuration rather than relying solely on internalized representations. We introduce CascadeBench, a reasoning-focused benchmark for enterprise cascade prediction that adopts the evaluation methodology of World of Workflows on diverse synthetic environments, and use it together with deployment-shift evaluation to show that offline-trained world models can perform well in-distribution but degrade as dynamics change, whereas discovery-based agents are more robust under shift by grounding their predictions in the current instance. Our findings suggest that, in configurable enterprise environments, agents should not rely solely on fixed internalized dynamics, but should incorporate mechanisms for discovering relevant transition logic at runtime.

Enterprise customers are increasingly adopting Large Language Models (LLMs) for critical communication tasks, such as drafting emails, crafting sales pitches, and composing casual messages. Deploying such models across different regions requires them to understand diverse cultural and linguistic contexts and generate safe and respectful responses. For enterprise applications, it is crucial to mitigate reputational risks, maintain trust, and ensure compliance by effectively identifying and handling unsafe or offensive language. To address this, we introduce SweEval, a benchmark simulating real-world scenarios with variations in tone (positive or negative) and context (formal or informal). The prompts explicitly instruct the model to include specific swear words while completing the task. This benchmark evaluates whether LLMs comply with or resist such inappropriate instructions and assesses their alignment with ethical frameworks, cultural nuances, and language comprehension capabilities. In order to advance research in building ethically aligned AI systems for enterprise use and beyond, we release the dataset and code: https://github.com/amitbcp/multilingual_profanity.

Enterprise search systems often struggle to retrieve accurate, domain-specific information due to semantic mismatches and overlapping terminologies. These issues can degrade the performance of downstream applications such as knowledge management, customer support, and retrieval-augmented generation agents. To address this challenge, we propose a scalable hard-negative mining framework tailored specifically for domain-specific enterprise data. Our approach dynamically selects semantically challenging but contextually irrelevant documents to enhance deployed re-ranking models. Our method integrates diverse embedding models, performs dimensionality reduction, and uniquely selects hard negatives, ensuring computational efficiency and semantic precision. Evaluation on our proprietary enterprise corpus (cloud services domain) demonstrates substantial improvements of 15\% in MRR@3 and 19\% in MRR@10 compared to state-of-the-art baselines and other negative sampling techniques. Further validation on public domain-specific datasets (FiQA, Climate Fever, TechQA) confirms our method's generalizability and readiness for real-world applications.

Enterprise workflows increasingly rely on agents for schema-guided extraction: given a document and a user-defined schema, the agent faithfully follows the schema to produce the correct output with source evidence as grounding metadata. We present ExtractBench, a benchmark for schema-guided extraction and, to our knowledge, the first to score value accuracy, record completeness at scale, grounding, and measured cost together. The evaluation system contains 4,869 pages across 370 enterprise documents, 8 business domains, and 67 document types, with clear tags differentiating their challenge scenarios. The scalable schema and ground-truth curation pipeline combines independent-system agreement for real documents, known values for synthetic lists, and human verification for forms. We report order-insensitive value F1 for value accuracy, plus two grounding metrics for source traceability: word- and page-level F1. Commercial VLMs perform well on short documents but often truncate record lists on long ones, while coding agents retain higher accuracy at much higher cost. LlamaExtract Agentic Plus ranks first on all three metrics, with accuracy comparable to coding agents at a fraction of the cost. Dataset and evaluation code are available on https://huggingface.co/datasets/llamaindex/ExtractBench{HuggingFace} and https://github.com/run-llama/ExtractBench{GitHub}.

As information grows exponentially, enterprises face increasing pressure to transform unstructured data into coherent, actionable insights. While autonomous agents show promise, they often struggle with domain-specific nuances, intent alignment, and enterprise integration. We present Enterprise Deep Research (EDR), a multi-agent system that integrates (1) a Master Planning Agent for adaptive query decomposition, (2) four specialized search agents (General, Academic, GitHub, LinkedIn), (3) an extensible MCP-based tool ecosystem supporting NL2SQL, file analysis, and enterprise workflows, (4) a Visualization Agent for data-driven insights, and (5) a reflection mechanism that detects knowledge gaps and updates research direction with optional human-in-the-loop steering guidance. These components enable automated report generation, real-time streaming, and seamless enterprise deployment, as validated on internal datasets. On open-ended benchmarks including DeepResearch Bench and DeepConsult, EDR outperforms state-of-the-art agentic systems without any human steering. We release the EDR framework and benchmark trajectories to advance research on multi-agent reasoning applications. Code at https://github.com/SalesforceAIResearch/enterprise-deep-research and Dataset at https://huggingface.co/datasets/Salesforce/EDR-200

Enterprise question answering requires models to acquire proprietary knowledge without discarding general capabilities. We present Wnuan, a three-stage pipeline that constructs task-oriented supervision from documents, performs supervised fine-tuning with general-data replay, and applies reinforcement learning to residual errors. On the 707-question WnuanBench, the primary 32B route raises acceptable-answer rate (AAR) from 52.76% before adaptation to 80.06% after SFT and 91.51% after RL. Under a matched 100-update protocol, residual-error sampling outperforms full-pool and size-matched random sampling by 3.11 and 2.97 points, respectively. Source-cluster bootstrap intervals remain above zero for both contrasts, and a same-domain validation set preserves the ordering. The general-benchmark average decreases by 5.17 points across the route, concentrated in instruction following. The automatic evaluation ensemble agrees with an authoritative domain expert on 90.5% of a stratified Wnuan-Inst response sample. These results characterize both the gains and the general-capability cost of staged enterprise adaptation.

Enterprise LLM deployment faces a critical scalability challenge: organizations must optimize models systematically to scale AI initiatives within constrained compute budgets, yet the specialized expertise required for manual optimization remains a niche and scarce skillset. This challenge is particularly evident in managing GPU utilization across heterogeneous infrastructure while enabling teams with diverse workloads and limited LLM optimization experience to deploy models efficiently. We present OptiKIT, a distributed LLM optimization framework that democratizes model compression and tuning by automating complex optimization workflows for non-expert teams. OptiKIT provides dynamic resource allocation, staged pipeline execution with automatic cleanup, and seamless enterprise integration. In production, it delivers more than 2x GPU throughput improvement while empowering application teams to achieve consistent performance improvements without deep LLM optimization expertise. We share both the platform design and key engineering insights into resource allocation algorithms, pipeline orchestration, and integration patterns that enable large-scale, production-grade democratization of model optimization. Finally, we open-source the system to enable external contributions and broader reproducibility.

Enterprise applications of Large Language Models (LLMs) hold promise for question answering on enterprise SQL databases. However, the extent to which LLMs can accurately respond to enterprise questions in such databases remains unclear, given the absence of suitable Text-to-SQL benchmarks tailored to enterprise settings. Additionally, the potential of Knowledge Graphs (KGs) to enhance LLM-based question answering by providing business context is not well understood. This study aims to evaluate the accuracy of LLM-powered question answering systems in the context of enterprise questions and SQL databases, while also exploring the role of knowledge graphs in improving accuracy. To achieve this, we introduce a benchmark comprising an enterprise SQL schema in the insurance domain, a range of enterprise queries encompassing reporting to metrics, and a contextual layer incorporating an ontology and mappings that define a knowledge graph. Our primary finding reveals that question answering using GPT-4, with zero-shot prompts directly on SQL databases, achieves an accuracy of 16%. Notably, this accuracy increases to 54% when questions are posed over a Knowledge Graph representation of the enterprise SQL database. Therefore, investing in Knowledge Graph provides higher accuracy for LLM powered question answering systems.

Large language model (LLM) agents are increasingly expected to operate in enterprise environments, where work is distributed across specialized roles, permission-controlled systems, and cross-departmental procedures. However, existing enterprise benchmarks largely evaluate single agents with broad tool access, while existing multi-agent benchmarks rarely capture realistic enterprise constraints such as role specialization, access control, stateful business systems, and policy-based approvals. We introduce EntCollabBench, a benchmark for evaluating enterprise multi-agent collaboration. EntCollabBench simulates a permission-isolated organization with 11 role-specialized agents across six departments and contains two evaluation subsets: a Workflow subset, where agents collaboratively modify enterprise system states, and an Approval subset, where agents make policy-grounded decisions. Evaluation is based on execution traces, database state verification, and deterministic policy adjudication rather than natural-language response judging. Experiments with representative LLM agents show that current models still struggle with end-to-end enterprise collaboration, especially in delegation, context transfer, parameter grounding, workflow closure, and decision commitment. EntCollabBench provides a reproducible testbed for measuring and improving agent systems intended for realistic organizational environments.

The Model Context Protocol (MCP), introduced by Anthropic, provides a standardized framework for artificial intelligence (AI) systems to interact with external data sources and tools in real-time. While MCP offers significant advantages for AI integration and capability extension, it introduces novel security challenges that demand rigorous analysis and mitigation. This paper builds upon foundational research into MCP architecture and preliminary security assessments to deliver enterprise-grade mitigation frameworks and detailed technical implementation strategies. Through systematic threat modeling and analysis of MCP implementations and analysis of potential attack vectors, including sophisticated threats like tool poisoning, we present actionable security patterns tailored for MCP implementers and adopters. The primary contribution of this research lies in translating theoretical security concerns into a practical, implementable framework with actionable controls, thereby providing essential guidance for the secure enterprise adoption and governance of integrated AI systems.

Enterprise agents often need to integrate heterogeneous knowledge sources: documents for narrative facts, tables for computation, and dependency graphs for file relationships. Existing benchmarks typically evaluate retrieval or tool use without distinguishing whether an agent first selects the appropriate knowledge sources. We introduce WorkSurface-Bench, a benchmark for evaluating this capability as surface routing. It contains 1,151 atomic tasks derived from persona-scoped Workspace-Bench-Lite workspaces, spanning document, table, graph, and cross-surface questions. Its reference answers are auditable: table answers are reproduced through executed DuckDB queries, document answers are grounded in verified text spans, and graph answers are traced to source dependency annotations. We evaluate four model backbones across six controlled agent settings, yielding 27,624 protocol-error-free trajectories. Under gold-constrained tool access, agents achieve 98.7-99.8 Route F1, while Answer remains only 56.1-75.3 percent, showing that correct surface selection is necessary but insufficient for task completion. Matched interventions further show that surface hints improve Answer for three of four models, whereas removing irrelevant tools primarily improves routing and efficiency. In an independent three-annotator audit, all 200 sampled tasks pass all six quality criteria by majority vote, with 192 receiving unanimous judgments on every criterion. We release the dataset, construction pipeline, scoring code, and agent harness at https://github.com/haolpku/WorkSurface-Bench.

Enterprise Resource Planning (ERP) systems record transactions reliably but still delegate almost all operational decision-making to human specialists, because classical rule-based automation cannot reason about exceptions and monolithic AI assistants degrade when asked to coordinate across functional boundaries. This paper presents Agentic ERP, an expert-system architecture that combines role-aligned large-language-model (LLM) agents with a risk-tiered human-in-the-loop harness and a graph-based orchestrator to execute end-to-end business workflows on a production ERP backend. First, autonomous ERP operation is formulated as a constrained sequential-decision problem over a structured enterprise state, with a decomposition argument linking role-aligned agents to a measurable reduction in per-step tool-selection complexity. Second, a graph-based Planner--Executor--Reflector--Responder orchestration decouples generation from evaluation through externalised grading criteria and sprint contracts, packaging recent harness-engineering principles as inspectable expert-system artefacts. Third, the system is evaluated at three levels: a scenario-based task suite, a comprehensive comparison of six orchestration paradigms on cross-functional crisis tasks, and a 365-day agent-in-the-loop simulation against rule-based RPA and no-intervention baselines. Across these levels the proposed multi-agent method is significantly better than the baseline, and the system sustains a simulated year of operation with zero stockouts while the rule-based baseline accumulates hundreds under the same demand stream. The work shows that role-aligned LLM agents under human oversight can move an ERP system from passively recording transactions to actively executing operational decisions, and it provides a reference architecture and an evaluation protocol for autonomous enterprise resource planning.

Enterprise large language model (LLM) applications often begin as prototypes whose behavior is carried by prompts and retrieval context. Productization adds requirements for source boundaries, entity routing, answer contracts, and reproducible traces. We present a harness-engineering approach that reconstructs this pattern into a traceable, auditable LLM-agent architecture: deterministic behavior moves into code, manifests, schemas, and validation artifacts around a replaceable composition boundary, while source-backed claims remain the authority for runtime answers. We instantiate it on a public-data slice of five Korean corporate groups (25 listed companies) and evaluate three research questions. (1) The harness preserves its source-grounding, entity-routing, trace, output-hygiene, and recommendation-language contracts across the fixed validation scenarios; a fault-injection control confirms the validators flag deliberately broken contracts. (2) The checks the harness enforces held under model substitution: across three hosted models, they passed on all 270 composition-boundary runs; failures were confined to the model-composed side and were caught and recorded. (3) The code-owned guarantees are load-bearing, not reproducible by prompting alone: holding the model fixed and varying only the enforcement layer, prompt instructions alone let recommendation-language and internal-trace-leakage violations reach the reader, which the harness blocks entirely. A bolt-on external guardrail prevents such violations too but over-refuses, dropping utility to 88/120 where the harness preserves full utility (120/120); in this ablation, only code-owned enforcement preserves both safety and utility. The result is a reusable engineering pattern for turning exploratory prototypes into auditable applications with versioned source, control, and validation artifacts.

Enterprise property graphs vary widely in schema structure, internal terminology, domain assumptions, governance constraints, and user interaction patterns. A deployment-relevant Text2Cypher benchmark therefore reflects the questions users and agents actually ask of that graph. Creating such a benchmark is difficult because schemas and values are unique, and graph structure changes over time. Each NL-query pair must also be executable, use real graph entities, preserve diversity, and remain balanced across query types and difficulty levels. We present PIPE-Cypher, a local benchmark-generation pipeline that turns a live property graph and optional seed queries from customer questions, analyst logs, or agent tool calls into balanced NL-to-Cypher benchmarks. PIPE-Cypher combines schema profiling, reverse-query grounding, constrained generation, deterministic Cypher governance, execution validation, redaction, diversity controls, and a calibrated local LLM judge. Using local Qwen3.5-9B generation and judging, PIPE-Cypher exports 3,000 accepted FinBench/SNB examples, completes three audited ablation suites, calibrates judge behavior with human labels, and evaluates 11 local downstream models. The resulting benchmark is deliberately discriminative: zero-shot transfer is weak, while a few-shot control shows that schema-specific example banks can help compatible model families. Together, PIPE-Cypher makes Text2Cypher benchmarking a repeatable process that evolves with the graph, its users, and its target workloads.

Enterprise ERP systems managing hundreds of thousands of employee records face critical data quality challenges when human resources departments perform decentralized manual entry across multiple languages. We present an end-to-end pipeline combining automated data cleaning with LLM-driven SQL query generation, deployed on a production system managing 240,000 employee records over six months. The system operates in two integrated stages: a multi-stage cleaning pipeline that performs translation normalization, spelling correction, and entity deduplication during periodic synchronization from Microsoft SQL Server to PostgreSQL; and a retrieval-augmented generation framework powered by GPT-4o that translates natural-language questions in Turkish, Russian, and English into validated SQL queries. The query engine employs LangChain orchestration, FAISS vector similarity search, and few-shot learning with 500+ validated examples. Our evaluation demonstrates 92.5% query validity, 95.1% schema compliance, and 90.7\% semantic accuracy on 2,847 production queries. The system reduces query turnaround time from 2.3 days to under 5 seconds while maintaining 99.2% uptime, with GPT-4o achieving 46% lower latency and 68% cost reduction versus GPT-3.5. This modular architecture provides a reproducible framework for AI-native enterprise data governance, demonstrating real-world viability at enterprise scale with 4.3/5.0 user satisfaction.

Enterprise systems are crucial for enhancing productivity and decision-making among employees and customers. Integrating LLM based systems into enterprise systems enables intelligent automation, personalized experiences, and efficient information retrieval, driving operational efficiency and strategic growth. However, developing and evaluating such systems is challenging due to the inherent complexity of enterprise environments, where data is fragmented across multiple sources and governed by sophisticated access controls. We present EnterpriseBench, a comprehensive benchmark that simulates enterprise settings, featuring 500 diverse tasks across software engineering, HR, finance, and administrative domains. Our benchmark uniquely captures key enterprise characteristics including data source fragmentation, access control hierarchies, and cross-functional workflows. Additionally, we provide a novel data generation pipeline that creates internally consistent enterprise tasks from organizational metadata. Experiments with state-of-the-art LLM agents demonstrate that even the most capable models achieve only 41.8% task completion, highlighting significant opportunities for improvement in enterprise-focused AI systems.

Large Language Models (LLMs) ) have demonstrated promise in boosting productivity across AI-powered tools, yet existing benchmarks like Massive Multitask Language Understanding (MMLU) inadequately assess enterprise-specific task complexities. We propose a 14-task framework grounded in Bloom's Taxonomy to holistically evaluate LLM capabilities in enterprise contexts. To address challenges of noisy data and costly annotation, we develop a scalable pipeline combining LLM-as-a-Labeler, LLM-as-a-Judge, and corrective retrieval-augmented generation (CRAG), curating a robust 9,700-sample benchmark. Evaluation of six leading models shows open-source contenders like DeepSeek R1 rival proprietary models in reasoning tasks but lag in judgment-based scenarios, likely due to overthinking. Our benchmark reveals critical enterprise performance gaps and offers actionable insights for model optimization. This work provides enterprises a blueprint for tailored evaluations and advances practical LLM deployment.

Enterprise Resource Planning (ERP) systems serve as the digital backbone of modern financial institutions, yet they continue to rely on static, rule-based workflows that limit adaptability, scalability, and intelligence. As business operations grow more complex and data-rich, conventional ERP platforms struggle to integrate structured and unstructured data in real time and to accommodate dynamic, cross-functional workflows. In this paper, we present the first AI-native, agent-based framework for ERP systems, introducing a novel architecture of Generative Business Process AI Agents (GBPAs) that bring autonomy, reasoning, and dynamic optimization to enterprise workflows. The proposed system integrates generative AI with business process modeling and multi-agent orchestration, enabling end-to-end automation of complex tasks such as budget planning, financial reporting, and wire transfer processing. Unlike traditional workflow engines, GBPAs interpret user intent, synthesize workflows in real time, and coordinate specialized sub-agents for modular task execution. We validate the framework through case studies in bank wire transfers and employee reimbursements, two representative financial workflows with distinct complexity and data modalities. Results show that GBPAs achieve up to 40% reduction in processing time, 94% drop in error rate, and improved regulatory compliance by enabling parallelism, risk control insertion, and semantic reasoning. These findings highlight the potential of GBPAs to bridge the gap between generative AI capabilities and enterprise-grade automation, laying the groundwork for the next generation of intelligent ERP systems.

Large language models are shifting from passive information providers to active agents intended for complex workflows. However, their deployment as reliable AI workers in enterprise is stalled by benchmarks that fail to capture the intricacies of professional environments, specifically, the need for long-horizon planning amidst persistent state changes and strict access protocols. In this work, we introduce EnterpriseOps-Gym, a benchmark designed to evaluate agentic planning in realistic enterprise settings. Specifically, EnterpriseOps-Gym features a containerized sandbox with 164 database tables and 512 functional tools to mimic real-world search friction. Within this environment, agents are evaluated on 1,150 expert-curated tasks across eight mission-critical verticals (including Customer Service, HR, and IT). Our evaluation of 14 frontier models reveals critical limitations in state-of-the-art models: the top-performing Claude Opus 4.5 achieves only 37.4% success. Further analysis shows that providing oracle human plans improves performance by 14-35 percentage points, pinpointing strategic reasoning as the primary bottleneck. Additionally, agents frequently fail to refuse infeasible tasks (best model achieves 53.9%), leading to unintended and potentially harmful side effects. Our findings underscore that current agents are not yet ready for autonomous enterprise deployment. More broadly, EnterpriseOps-Gym provides a concrete testbed to advance the robustness of agentic planning in professional workflows.

Large language models (LLMs) have enabled agentic systems that can reason, plan, and act across complex tasks, but it remains unclear whether they can allocate resources effectively under uncertainty. Unlike short-horizon reactive decisions, allocation requires committing scarce resources over time while balancing competing objectives and preserving flexibility for future needs. We introduce EnterpriseArena, the first benchmark for evaluating agents on long-horizon enterprise resource allocation. It instantiates CFO-style decision-making in a 132-month enterprise simulator combining firm-level financial data, anonymized business documents, macroeconomic and industry signals, and expert-validated operating rules. The environment is partially observable and reveals the state only through budgeted organizational tools, forcing agents to trade off information acquisition against conserving scarce resources. Experiments on eleven advanced LLMs show that this setting remains highly challenging: only 16% of runs survive the full horizon, and larger models do not reliably outperform smaller ones. These results identify long-horizon resource allocation under uncertainty as a distinct capability gap for current LLM agents.

Enterprises grapple with the significant challenge of managing proprietary unstructured data, hindering efficient information retrieval. This has led to the emergence of AI-driven information retrieval solutions, designed to adeptly extract relevant insights to address employee inquiries. These solutions often leverage pre-trained embedding models and generative models as foundational components. While pre-trained embeddings may exhibit proximity or disparity based on their original training objectives, they might not fully align with the unique characteristics of enterprise-specific data, leading to suboptimal alignment with the retrieval goals of enterprise environments. In this paper, we propose a methodology to fine-tune pre-trained embedding models specifically for enterprise environments. By adapting the embeddings to better suit the retrieval tasks prevalent in enterprises, we aim to enhance the performance of information retrieval solutions. We discuss the process of fine-tuning, its effect on retrieval accuracy, and the potential benefits for enterprise information management. Our findings demonstrate the efficacy of fine-tuned embedding models in improving the precision and relevance of search results in enterprise settings.

Retrieval-Augmented Generation (RAG) has become the standard approach for grounding large language models in information that was not available during training. While existing datasets and benchmarks focus on web or other public sources, there is still no widely adopted dataset that realistically reflects the nature of company-internal knowledge. Meanwhile, startups, enterprises, and researchers are increasingly developing AI Agents designed to operate over exactly this kind of proprietary data. To close this gap, we release a synthetic enterprise corpus, its generation framework, and a leaderboard. We present EnterpriseRAG-Bench, a dataset consisting of approximately 500,000 documents spanning nine enterprise source types (Slack, Gmail, Linear, Google Drive, HubSpot, Fireflies, GitHub, Jira, and Confluence) and 500 questions across ten categories that test distinct retrieval and reasoning capabilities. The corpus is generated with cross-document coherence (grounded in shared projects, people, and initiatives) and augmented with realistic noise such as misfiled documents, near-duplicates, and conflicting information. The question set ranges from simple single-document lookups to multi-document reasoning, constrained retrieval, conflict resolution, and recognizing when information is absent. The generation framework lets teams generate variants tailored to their own industry, scale, and source mix. The dataset, code, evaluation harness, and leaderboard are available at https://github.com/onyx-dot-app/EnterpriseRAG-Bench.

Deploying AI agents in enterprise environments requires balancing capability with data sovereignty and cost constraints. While small language models offer privacy-preserving alternatives to frontier models, their specialization is hindered by fragmented development pipelines that separate tool integration, data generation, and training. We introduce EnterpriseLab, a full-stack platform that unifies these stages into a closed-loop framework. EnterpriseLab provides (1) a modular environment exposing enterprise applications via Model Context Protocol, enabling seamless integration of proprietary and open-source tools; (2) automated trajectory synthesis that programmatically generates training data from environment schemas; and (3) integrated training pipelines with continuous evaluation. We validate the platform through EnterpriseArena, an instantiation with 15 applications and 140+ tools across IT, HR, sales, and engineering domains. Our results demonstrate that 8B-parameter models trained within EnterpriseLab match GPT-4o's performance on complex enterprise workflows while reducing inference costs by 8-10x, and remain robust across diverse enterprise benchmarks, including EnterpriseBench (+10%) and CRMArena (+10%). EnterpriseLab provides enterprises a practical path to deploying capable, privacy-preserving agents without compromising operational capability.

We show that training AI agents on high-fidelity reinforcement learning environments produces capabilities that generalize beyond the training distribution. We introduce CoreCraft, the first environment in EnterpriseBench, Surge AI's suite of agentic RL environments. CoreCraft is a fully operational enterprise simulation of a customer support organization, comprising over 2,500 entities across 14 entity types with 23 unique tools, designed to measure whether AI agents can perform the multi-step, domain-specific work that real jobs demand. Frontier models such as GPT-5.2 and Claude Opus 4.6 solve fewer than 30% of tasks when all expert-authored rubric criteria must be satisfied. Using this environment, we train GLM 4.6 with Group Relative Policy Optimization (GRPO) and adaptive clipping. After a single epoch of training, the model improves from 25.37% to 36.76% task pass rate on held-out evaluation tasks. More importantly, these gains transfer to out-of-distribution benchmarks: +4.5% on BFCL Parallel, +7.4% on Tau2-Bench Retail, and +6.8% on Tool Decathlon (Pass@1). We believe three environment properties are consistent with the observed transfer: task-centric world building that optimizes for diverse, challenging tasks; expert-authored rubrics enabling reliable reward computation; and enterprise workflows that reflect realistic professional patterns. Our results suggest that environment quality, diversity, and realism are key factors enabling generalizable agent capabilities.

There is a compelling necessity from enterprises for fine tuning LLMs (Large Language Models) o get them trained on proprietary domain knowledge. The challenge is to imbibe the LLMs with domain specific knowledge using the most optimial resource and cost and in the best possible time. Many enterprises rely on RAG (Retrieval Augmented Generation) which does not need LLMs to be ine-tuned but they are limited by the quality of vector databases and their retrieval capabilities rather than the intrinsic capabilities of the LLMs themselves. In our current work we focus on fine tuning LLaMA, an open source LLM using proprietary documents and code from an enterprise repository and use the fine tuned models to evaluate the quality of responses. As part of this work, we aim to guide beginners on how to start with fine tuning an LLM for documentation and code by making educated guesses on size of GPU required and options that are available for formatting the data. We also propose pre processing recipes for both documentation and code to prepare dataset in different formats. The proposed methods of data preparation for document datasets are forming paragraph chunks, forming question and answer pairs and forming keyword and paragraph chunk pairs. For code dataset we propose forming summary and function pairs. Further, we qualitatively evaluate the results of the models for domain specific queries. Finally, we also propose practical guidelines and recommendations for fine tuning LLMs.

This paper presents our ongoing work toward developing an enterprise-ready Computer Using Generalist Agent (CUGA) system. Our research highlights the evolutionary nature of building agentic systems suitable for enterprise environments. By integrating state-of-the-art agentic AI techniques with a systematic approach to iterative evaluation, analysis, and refinement, we have achieved rapid and cost-effective performance gains, notably reaching a new state-of-the-art performance on the WebArena benchmark. We detail our development roadmap, the methodology and tools that facilitated rapid learning from failures and continuous system refinement, and discuss key lessons learned and future challenges for enterprise adoption.

We present a technical tutorial for building enterprise-grade realtime voice agents from first principles. While end-to-end speech-to-speech models may ultimately provide the best latency for voice agents, fully self-hosted end-to-end solutions are not yet available. We evaluate the closest candidate, Qwen3-Omni, across three configurations: its cloud-only DashScope Realtime API achieves sim702ms audio-to-audio latency with streaming, but is not self-hostable; its local vLLM deployment supports only the Thinker (text generation from audio, 516ms), not the Talker (audio synthesis); and its local Transformers deployment runs the full pipeline but at sim146s -- far too slow for realtime. The cascaded streaming pipeline (STT rightarrow LLM rightarrow TTS) therefore remains the practical architecture for self-hosted realtime voice agents, and the focus of this tutorial. We build a complete voice agent using Deepgram (streaming STT), vLLM-served LLMs with function calling (streaming text generation), and ElevenLabs (streaming TTS), achieving a measured time-to-first-audio of 755ms (best case 729ms) with full function calling support. We release the full codebase as a 9-chapter progressive tutorial with working, tested code for every component.

We introduce Yuan3.0 Flash, an open-source Mixture-of-Experts (MoE) MultiModal Large Language Model featuring 3.7B activated parameters and 40B total parameters, specifically designed to enhance performance on enterprise-oriented tasks while maintaining competitive capabilities on general-purpose tasks. To address the overthinking phenomenon commonly observed in Large Reasoning Models (LRMs), we propose Reflection-aware Adaptive Policy Optimization (RAPO), a novel RL training algorithm that effectively regulates overthinking behaviors. In enterprise-oriented tasks such as retrieval-augmented generation (RAG), complex table understanding, and summarization, Yuan3.0 Flash consistently achieves superior performance. Moreover, it also demonstrates strong reasoning capabilities in domains such as mathematics, science, etc., attaining accuracy comparable to frontier model while requiring only approximately 1/4 to 1/2 of the average tokens. Yuan3.0 Flash has been fully open-sourced to facilitate further research and real-world deployment: https://github.com/Yuan-lab-LLM/Yuan3.0.

Automating enterprise workflows could unlock $4 trillion/year in productivity gains. Despite being of interest to the data management community for decades, the ultimate vision of end-to-end workflow automation has remained elusive. Current solutions rely on process mining and robotic process automation (RPA), in which a bot is hard-coded to follow a set of predefined rules for completing a workflow. Through case studies of a hospital and large B2B enterprise, we find that the adoption of RPA has been inhibited by high set-up costs (12-18 months), unreliable execution (60% initial accuracy), and burdensome maintenance (requiring multiple FTEs). Multimodal foundation models (FMs) such as GPT-4 offer a promising new approach for end-to-end workflow automation given their generalized reasoning and planning abilities. To study these capabilities we propose ECLAIR, a system to automate enterprise workflows with minimal human supervision. We conduct initial experiments showing that multimodal FMs can address the limitations of traditional RPA with (1) near-human-level understanding of workflows (93% accuracy on a workflow understanding task) and (2) instant set-up with minimal technical barrier (based solely on a natural language description of a workflow, ECLAIR achieves end-to-end completion rates of 40%). We identify human-AI collaboration, validation, and self-improvement as open challenges, and suggest ways they can be solved with data management techniques. Code is available at: https://github.com/HazyResearch/eclair-agents

In enterprise settings, efficiently retrieving relevant information from large and complex knowledge bases is essential for operational productivity and informed decision-making. This research presents a systematic framework for metadata enrichment using large language models (LLMs) to enhance document retrieval in Retrieval-Augmented Generation (RAG) systems. Our approach employs a comprehensive, structured pipeline that dynamically generates meaningful metadata for document segments, substantially improving their semantic representations and retrieval accuracy. Through extensive experiments, we compare three chunking strategies-semantic, recursive, and naive-and evaluate their effectiveness when combined with advanced embedding techniques. The results demonstrate that metadata-enriched approaches consistently outperform content-only baselines, with recursive chunking paired with TF-IDF weighted embeddings yielding an 82.5% precision rate compared to 73.3% for semantic content-only approaches. The naive chunking strategy with prefix-fusion achieved the highest Hit Rate@10 of 0.925. Our evaluation employs cross-encoder reranking for ground truth generation, enabling rigorous assessment via Hit Rate and Metadata Consistency metrics. These findings confirm that metadata enrichment enhances vector clustering quality while reducing retrieval latency, making it a key optimization for RAG systems across knowledge domains. This work offers practical insights for deploying high-performance, scalable document retrieval solutions in enterprise settings, demonstrating that metadata enrichment is a powerful approach for enhancing RAG effectiveness.

After a very long winter, the Artificial Intelligence (AI) spring is here. Or, so it seems over the last three years. AI has the potential to impact many areas of human life - personal, social, health, education, professional. In this paper, we take a closer look at the potential of AI for Enterprises, where decision-making plays a crucial and repeated role across functions, tasks, and operations. We consider Agents imbued with AI as means to increase decision-productivity of enterprises. We highlight six tenets for Agentic success in enterprises, by drawing attention to what the current, AI-Centric User paradigm misses, in the face of persistent needs of and usefulness for Enterprise Decision-Making. In underscoring a shift to User-Centric AI, we offer six tenets and promote market mechanisms for platforms, aligning the design of AI and its delivery by Agents to the cause of enterprise users.

The rapid advancement of Generative AI has catalyzed the emergence of autonomous AI agents, presenting unprecedented challenges for enterprise computing infrastructures. Current enterprise API architectures are predominantly designed for human-driven, predefined interaction patterns, rendering them ill-equipped to support intelligent agents' dynamic, goal-oriented behaviors. This research systematically examines the architectural adaptations for enterprise APIs to support AI agentic workflows effectively. Through a comprehensive analysis of existing API design paradigms, agent interaction models, and emerging technological constraints, the paper develops a strategic framework for API transformation. The study employs a mixed-method approach, combining theoretical modeling, comparative analysis, and exploratory design principles to address critical challenges in standardization, performance, and intelligent interaction. The proposed research contributes a conceptual model for next-generation enterprise APIs that can seamlessly integrate with autonomous AI agent ecosystems, offering significant implications for future enterprise computing architectures.

There has been growing interest in building agents that can interact with digital platforms to execute meaningful enterprise tasks autonomously. Among the approaches explored are tool-augmented agents built on abstractions such as Model Context Protocol (MCP) and web agents that operate through graphical interfaces. Yet, it remains unclear whether such complex agentic systems are necessary given their cost and operational overhead. We argue that a coding agent equipped only with a terminal and a filesystem can solve many enterprise tasks more effectively by interacting directly with platform APIs. We evaluate this hypothesis across diverse real-world systems and show that these low-level terminal agents match or outperform more complex agent architectures. Our findings suggest that simple programmatic interfaces, combined with strong foundation models, are sufficient for practical enterprise automation.

In this report we describe the development of Command A, a powerful large language model purpose-built to excel at real-world enterprise use cases. Command A is an agent-optimised and multilingual-capable model, with support for 23 languages of global business, and a novel hybrid architecture balancing efficiency with top of the range performance. It offers best-in-class Retrieval Augmented Generation (RAG) capabilities with grounding and tool use to automate sophisticated business processes. These abilities are achieved through a decentralised training approach, including self-refinement algorithms and model merging techniques. We also include results for Command R7B which shares capability and architectural similarities to Command A. Weights for both models have been released for research purposes. This technical report details our original training pipeline and presents an extensive evaluation of our models across a suite of enterprise-relevant tasks and public benchmarks, demonstrating excellent performance and efficiency.

Recently, large reasoning models have demonstrated strong mathematical and coding abilities, and deep search leverages their reasoning capabilities in challenging information retrieval tasks. Existing deep search works are generally limited to a single knowledge source, either local or the Web. However, enterprises often require private deep search systems that can leverage search tools over both local and the Web corpus. Simply training an agent equipped with multiple search tools using flat reinforcement learning (RL) is a straightforward idea, but it has problems such as low training data efficiency and poor mastery of complex tools. To address the above issue, we propose a hierarchical agentic deep search framework, HierSearch, trained with hierarchical RL. At the low level, a local deep search agent and a Web deep search agent are trained to retrieve evidence from their corresponding domains. At the high level, a planner agent coordinates low-level agents and provides the final answer. Moreover, to prevent direct answer copying and error propagation, we design a knowledge refiner that filters out hallucinations and irrelevant evidence returned by low-level agents. Experiments show that HierSearch achieves better performance compared to flat RL, and outperforms various deep search and multi-source retrieval-augmented generation baselines in six benchmarks across general, finance, and medical domains.

Real-time detection and mitigation of technical anomalies are critical for large-scale cloud-native services, where even minutes of downtime can result in massive financial losses and diminished user trust. While customer incidents serve as a vital signal for discovering risks missed by monitoring, extracting actionable intelligence from this data remains challenging due to extreme noise, high throughput, and semantic complexity of diverse business lines. In this paper, we present TingIS, an end-to-end system designed for enterprise-grade incident discovery. At the core of TingIS is a multi-stage event linking engine that synergizes efficient indexing techniques with Large Language Models (LLMs) to make informed decisions on event merging, enabling the stable extraction of actionable incidents from just a handful of diverse user descriptions. This engine is complemented by a cascaded routing mechanism for precise business attribution and a multi-dimensional noise reduction pipeline that integrates domain knowledge, statistical patterns, and behavioral filtering. Deployed in a production environment handling a peak throughput of over 2,000 messages per minute and 300,000 messages per day, TingIS achieves a P90 alert latency of 3.5 minutes and a 95\% discovery rate for high-priority incidents. Benchmarks constructed from real-world data demonstrate that TingIS significantly outperforms baseline methods in routing accuracy, clustering quality, and Signal-to-Noise Ratio.

Large language models (LLMs) are increasingly tasked with invoking enterprise APIs, yet they routinely falter when near-duplicate tools vie for the same user intent or when required arguments are left underspecified. We introduce DiaFORGE (Dialogue Framework for Organic Response Generation & Evaluation), a disambiguation-centric, three-stage pipeline that (i) synthesizes persona-driven, multi-turn dialogues in which the assistant must distinguish among highly similar tools, (ii) performs supervised fine-tuning of open-source models with reasoning traces across 3B - 70B parameters, and (iii) evaluates real-world readiness via a dynamic suite that redeploys each model in a live agentic loop and reports end-to-end goal completion alongside conventional static metrics. On our dynamic benchmark DiaBENCH, models trained with DiaFORGE raise tool-invocation success by 27 pp over GPT-4o and by 49 pp over Claude-3.5-Sonnet, both under optimized prompting. To spur further research, we release an open corpus of 5000 production-grade enterprise API specifications paired with rigorously validated, disambiguation-focused dialogues, offering a practical blueprint for building reliable, enterprise-ready tool-calling agents.

Parametric retrieval enables LLMs to retrieve tools implicitly by assigning each API a unique virtual token and training the model to generate it via constrained beam search. Toolsense shows that this regime has two critical drawbacks: it destroys parametric tool knowledge during training, and its beam-search decoding is too slow for real-time deployment. We introduce TRACE (Tool Retrieval via Augmented Chain-of-thought and Enterprise rules), a two-stage curriculum that resolves this dissociation. Stage 1 reuses the multi-format memorization SFT from ToolSense to seed tool knowledge with LoRA. Stage 2 is our core contribution: the model is trained to emit a thinking trace before producing a JSON list of tool tokens, using two data sources -- RRB pairs from ToolSense and queries synthesized to target business rules curated by domain experts -- both augmented with reasoning traces. This training objective preserves Stage 1 MCQ and QA probing accuracy while enabling single-beam greedy decoding at production latency. Evaluated on a combined enterprise catalog of 8,300+ tools across two enterprise product lines, TRACE training for Stage 2 not only preserves but improves tool understanding: MCQ accuracy gains +3.2 pp and QA probing gains +9 pp over Stage 1. On retrieval, TRACE achieves ~86% recall on Domain A and ~60% on Domain B -- compared to embedding baseline performance of ~27% & ~52% -- both with single-beam greedy decoding, making it directly deployable at production latency.

We introduce OfficeQA Pro, a benchmark for evaluating AI agents on grounded, multi-document reasoning over a large and heterogeneous document corpus. The corpus consists of U.S. Treasury Bulletins spanning nearly 100 years, comprising 89,000 pages and over 26 million numerical values. OfficeQA Pro consists of 133 questions that require precise document parsing, retrieval, and analytical reasoning across both unstructured text and tabular data. Frontier LLMs including Claude Opus 4.6, GPT-5.4, and Gemini 3.1 Pro Preview achieve less than 5% accuracy on OfficeQA Pro when relying on parametric knowledge, and less than 12% with additional access to the web. When provided directly with the document corpus, frontier agents still struggle on over half of questions, scoring 34.1% on average. We find that providing agents with a structured document representation produced by Databricks' ai_parse_document yields a 16.1% average relative performance gain across agents. We conduct additional ablations to study the effects of model selection, table representation, retrieval strategy, and test-time scaling on performance. Despite these improvements, significant headroom remains before agents can be considered reliable at enterprise-grade grounded reasoning.

Real-world enterprise text-to-SQL workflows often involve complex cloud or local data across various database systems, multiple SQL queries in various dialects, and diverse operations from data transformation to analytics. We introduce Spider 2.0, an evaluation framework comprising 632 real-world text-to-SQL workflow problems derived from enterprise-level database use cases. The databases in Spider 2.0 are sourced from real data applications, often containing over 1,000 columns and stored in local or cloud database systems such as BigQuery and Snowflake. We show that solving problems in Spider 2.0 frequently requires understanding and searching through database metadata, dialect documentation, and even project-level codebases. This challenge calls for models to interact with complex SQL workflow environments, process extremely long contexts, perform intricate reasoning, and generate multiple SQL queries with diverse operations, often exceeding 100 lines, which goes far beyond traditional text-to-SQL challenges. Our evaluations indicate that based on o1-preview, our code agent framework successfully solves only 17.0% of the tasks, compared with 91.2% on Spider 1.0 and 73.0% on BIRD. Our results on Spider 2.0 show that while language models have demonstrated remarkable performance in code generation -- especially in prior text-to-SQL benchmarks -- they require significant improvement in order to achieve adequate performance for real-world enterprise usage. Progress on Spider 2.0 represents crucial steps towards developing intelligent, autonomous, code agents for real-world enterprise settings. Our code, baseline models, and data are available at https://spider2-sql.github.io.

Java remains central to enterprise software, and many applications outlive their original architecture. Migrating them across frameworks is a behavior-preserving refactoring spanning build configuration, dependency injection, persistence, request handling, and deployment. Existing software-engineering benchmarks cover bug fixing, feature implementation, and language or version modernization, but leave cross-framework refactoring largely unmeasured. We introduce ScarfBench, a benchmark for behavior-preserving cross-framework refactoring of enterprise Java applications. It is built from expert-written implementation triples across Spring, Jakarta EE, and Quarkus: 34 applications (29 focused single-layer, 5 whole) yielding 102 variants (~151K lines across 1946 source and test files) and 204 directed refactoring tasks. Each task gives an agent a working source application and a target framework; the agent must synthesize a target implementation preserving the source behavior. Correctness is evaluated by an application-specific executable oracle: the candidate must compile, deploy in a containerized target runtime, and pass behavioral tests over the application's observable interface. We evaluate five state-of-the-art coding agents on ScarfBench. The strongest achieves only 15.3% aggregate test pass on focused-layer migrations and 12.2% on whole applications, and only one of the 204 tasks yields a fully behaviorally equivalent target. Difficulty is asymmetric across framework directions and architectural layers: Spring<->Quarkus is the most tractable pair, and Jakarta-targeted migrations are hardest. From LLM-as-a-judge and expert adjudication of failed-task traces, we derive a taxonomy of recurring failure categories spanning build, deploy, and test stages. We release the benchmark, harness, and agent traces at https://scarfbench.info.

Organizations increasingly rely on proprietary enterprise data, including HR records, structured reports, and tabular documents, for critical decision-making. While Large Language Models (LLMs) have strong generative capabilities, they are limited by static pretraining, short context windows, and challenges in processing heterogeneous data formats. Conventional Retrieval-Augmented Generation (RAG) frameworks address some of these gaps but often struggle with structured and semi-structured data. This work proposes an advanced RAG framework that combines hybrid retrieval strategies using dense embeddings (all-mpnet-base-v2) and BM25, enhanced by metadata-aware filtering with SpaCy NER and cross-encoder reranking. The framework applies semantic chunking to maintain textual coherence and retains tabular data structures to preserve row-column integrity. Quantized indexing optimizes retrieval efficiency, while human-in-the-loop feedback and conversation memory improve adaptability. Experiments on enterprise datasets show notable improvements: Precision@5 increased by 15 percent (90 versus 75), Recall@5 by 13 percent (87 versus 74), and Mean Reciprocal Rank by 16 percent (0.85 versus 0.69). Qualitative evaluations show higher scores in Faithfulness (4.6 versus 3.0), Completeness (4.2 versus 2.5), and Relevance (4.5 versus 3.2) on a 5-point Likert scale. These results demonstrate the framework's effectiveness in delivering accurate, comprehensive, and contextually relevant responses for enterprise tasks. Future work includes extending to multimodal data and integrating agent-based retrieval. The source code will be released at https://github.com/CheerlaChandana/Enterprise-Chatbot

Existing text-to-SQL benchmarks have largely been constructed from web tables with human-generated question-SQL pairs. LLMs typically show strong results on these benchmarks, leading to a belief that LLMs are effective at text-to-SQL tasks. However, how these results transfer to enterprise settings is unclear because tables in enterprise databases might differ substantially from web tables in structure and content. To contend with this problem, we introduce a new dataset BEAVER, the first enterprise text-to-SQL benchmark sourced from real private enterprise data warehouses. This dataset includes natural language queries and their correct SQL statements, which we collected from actual query logs. We then benchmark off-the-shelf LLMs on this dataset. LLMs perform poorly, even when augmented with standard prompt engineering and RAG techniques. We identify three main reasons for the poor performance: (1) schemas of enterprise tables are more complex than the schemas in public data, resulting in SQL-generation tasks intrinsically harder; (2) business-oriented questions are often more complex, requiring joins over multiple tables, aggregations, and nested queries; (3) public LLMs cannot train on private enterprise data warehouses that are not publicly accessible, and therefore it is difficult for the model to learn to solve (1) and (2). We believe BEAVER will facilitate future research in building text-to-SQL systems that perform better in enterprise settings.

Multi-step enterprise agent tasks fail in a characteristic way: single-pass inference has no checkpoint between deciding an answer and committing to it. We study one production system (Leni) whose architecture installs such checkpoints: verification loops (execute, observe, compare, correct) staffed by lightweight task-specialized post-trained models. We evaluate the unmodified production configuration on three public benchmarks stressing distinct failure modes: SpreadsheetBench Verified (silent computation error), BullshitBench v2 (premise confabulation), and the GAIA validation split (cascade error over long tool chains). The full system improves over its frontier base model by +11.0 percentage points on SpreadsheetBench (91.25% vs 80.25%, n=400, p<0.001), +7 to +10 percentage points on BullshitBench (98% vs 91%, n=100), and roughly +15 points on GAIA validation (75.2% pass@1, n=165; 83.0% best-of-k). Our central contribution is a decomposition of that uplift: most of it comes from scaffolding, routing, and specialist models rather than from the verification step itself, whose isolated contribution is small (+1.5 points) but concentrated at the top of the score distribution, where it converts otherwise-failing tasks. We instrument the loop end-to-end, yielding an empirical verifier confusion matrix (catch rate about 0.20, fix rate 0.75, no false-alarm regressions) that grounds a compounding-reliability model. Specialist-swap ablations suggest that the loop's value depends on who observes it: replacing the small trained verifier with the generating frontier model eliminates most rescues. A valid-premise control shows zero over-rejections in 100 expert-level questions.

Large language model (LLM) contexts are typically constructed using retrieval-augmented generation (RAG), which involves ranking and selecting the top-k passages. The approach causes fragmentation in information graphs in document structures, over-retrieval, and duplication of content alongside insufficient query context, including 2nd and 3rd order facets. In this paper, a structure-informed and diversity-constrained context bubble construction framework is proposed that assembles coherent, citable bundles of spans under a strict token budget. The method preserves and exploits inherent document structure by organising multi-granular spans (e.g., sections and rows) and using task-conditioned structural priors to guide retrieval. Starting from high-relevance anchor spans, a context bubble is constructed through constrained selection that balances query relevance, marginal coverage, and redundancy penalties. It will explicitly constrain diversity and budget, producing compact and informative context sets, unlike top-k retrieval. Moreover, a full retrieval is emitted that traces the scoring and selection choices of the records, thus providing auditability and deterministic tuning. Experiments on enterprise documents demonstrate the efficiency of context bubble as it significantly reduces redundant context, is better able to cover secondary facets and has a better answer quality and citation faithfulness within a limited context window. Ablation studies demonstrate that both structural priors as well as diversity constraint selection are necessary; removing either component results in a decline in coverage and an increase in redundant or incomplete context.

While current Computer Use Agent (CUA) benchmarks measure task completion effectively, they provide limited assessment of enterprise deployment readiness, emphasizing functional correctness over the operational reliability required for production systems. We present UI-CUBE (UiPath Computer Use BEnchmark), a systematic benchmark comprising 226 tasks across two difficulty tiers designed to expose fundamental architectural limitations in current CUAs. Our evaluation covers simple UI interactions (136 tasks) and complex workflows including copy-paste tasks (50 tasks) and enterprise application scenarios (40 tasks), with systematic interface variation coverage, multi-resolution testing and automated validation of task success through the application state. Evaluation of five state-of-the-art models reveals a sharp capability cliff rather than gradual performance degradation. Simple UI interactions achieve 67-85% success rates (compared to 97.9% human performance), but complex workflows drop precipitously to 9-19%. Human evaluators with no prior application experience achieve only 61.2% on complex tasks despite near-perfect performance on simple tasks, establishing realistic performance ceilings. This discontinuous performance pattern -- where agents achieve 68-87% of human performance on simple tasks but only 15-32% on complex workflows -- indicates fundamental architectural limitations in memory management, hierarchical planning, and state coordination rather than incremental capability gaps addressable through better training or prompting. UI-CUBE functions as an enterprise-readiness diagnostic, revealing that while current CUAs can manipulate individual interface elements, they cannot yet function as reliable workflow automation tools. These findings provide architectural insights essential for developing production-ready CUAs capable of managing complex, multi-step enterprise processes.

Large Language Models (LLMs) achieve remarkable reasoning capabilities through transformer architectures with attention mechanisms. However, transformers suffer from quadratic time and memory complexity in the attention module (MHA) and require caching key-value states during inference, which severely limits throughput and scalability. High inference throughput is critical for agentic tasks, long-context reasoning, efficient deployment under high request loads, and more efficient test-time compute scaling. State Space Models (SSMs) such as Mamba offer a promising alternative with linear inference complexity and a constant memory footprint via recurrent computation with fixed-size hidden states. In this technical report we introduce the Apriel-H1 family of hybrid LLMs that combine transformer attention and SSM sequence mixers for efficient reasoning at 15B model size. These models are obtained through incremental distillation from a pretrained reasoning transformer, Apriel-Nemotron-15B-Thinker, progressively replacing less critical attention layers with linear Mamba blocks. We release multiple post-distillation variants of Apriel-H1-15B-Thinker with different SSM-to-MHA ratios and analyse how reasoning performance degrades as more Mamba layers replace MHA. Additionally, we release a 30/50 hybrid variant of Apriel-H1, further fine-tuned on a supervised dataset of reasoning traces, achieving over 2x higher inference throughput when deployed in the production-ready vLLM environment, with minimal degradation in reasoning performance. This shows that distilled hybrid SSM-Transformer architectures can deliver substantial efficiency gains over the pretrained transformer equivalent without substantially compromising the reasoning quality.

We explore the feasibility and effectiveness of using LLM-driven autonomous systems for Assumed Breach penetration testing in enterprise networks. We introduce a novel prototype that, driven by Large Language Models (LLMs), can compromise accounts within a real-life Active Directory testbed. Our research provides a comprehensive evaluation of the prototype's capabilities, and highlights both strengths and limitations while executing attack. The evaluation uses a realistic simulation environment (Game of Active Directory, GOAD) to capture intricate interactions, stochastic outcomes, and timing dependencies that characterize live network scenarios. The study concludes that autonomous LLMs are able to conduct Assumed Breach simulations, potentially democratizing access to penetration testing for organizations facing budgetary constraints. The prototype's source code, traces, and analyzed logs are released as open-source to enhance collective cybersecurity and facilitate future research in LLM-driven cybersecurity automation.

Retrieval-Augmented Generation (RAG) improves the accuracy and relevance of large language model outputs by incorporating knowledge retrieval. However, implementing RAG in enterprises poses challenges around data security, accuracy, scalability, and integration. This paper explores the unique requirements for enterprise RAG, surveys current approaches and limitations, and discusses potential advances in semantic search, hybrid queries, and optimized retrieval. It proposes an evaluation framework to validate enterprise RAG solutions, including quantitative testing, qualitative analysis, ablation studies, and industry case studies. This framework aims to help demonstrate the ability of purpose-built RAG architectures to deliver accuracy and relevance improvements with enterprise-grade security, compliance and integration. The paper concludes with implications for enterprise deployments, limitations, and future research directions. Close collaboration between researchers and industry partners may accelerate progress in developing and deploying retrieval-augmented generation technology.

We introduce a finance & accounting benchmark (Finch) for evaluating AI agents on real-world, enterprise-grade professional workflows -- interleaving data entry, structuring, formatting, web search, cross-file retrieval, calculation, modeling, validation, translation, visualization, and reporting. Finch is sourced from authentic enterprise workspaces at Enron (15,000 spreadsheets and 500,000 emails from 150 employees) and other financial institutions, preserving in-the-wild messiness across multimodal artifacts (text, tables, formulas, charts, code, and images) and spanning diverse domains such as budgeting, trading, and asset management. We propose a workflow construction process that combines LLM-assisted discovery with expert annotation: (1) LLM-assisted, expert-verified derivation of workflows from real-world email threads and version histories of spreadsheet files, and (2) meticulous expert annotation for workflows, requiring over 700 hours of domain-expert effort. This yields 172 composite workflows with 384 tasks, involving 1,710 spreadsheets with 27 million cells, along with PDFs and other artifacts, capturing the intrinsically messy, long-horizon, knowledge-intensive, and collaborative nature of real-world enterprise work. We conduct both human and automated evaluations of frontier AI systems including GPT 5.1, Claude Sonnet 4.5, Gemini 3 Pro, Grok 4, and Qwen 3 Max, and GPT 5.1 Pro spends 16.8 minutes per workflow yet passes only 38.4% of workflows, while Claude Sonnet 4.5 passes just 25.0%. Comprehensive case studies further surface the challenges that real-world enterprise workflows pose for AI agents.

Large language models (LLMs) remain unreliable for global enterprise applications due to substantial performance gaps between high-resource and mid/low-resource languages, driven by English-centric pretraining and internal reasoning biases. This inconsistency undermines customer experience and operational reliability in multilingual settings such as customer support, content moderation, and information retrieval. Even with advanced Retrieval-Augmented Generation (RAG) systems, we observe up to an 29% accuracy drop in non-English languages compared to English. We propose a practical, batch-wise alignment strategy for fine-tuning LLMs, leveraging semantically equivalent multilingual data in each training batch to directly align model outputs across languages. This approach improves non-English accuracy by up to 23.9\% without compromising English performance, model reasoning, or retrieval quality. Our method is simple to implement, scalable, and integrates seamlessly with existing LLM training \& deployment pipelines, enabling more robust and equitable multilingual AI solutions in industry.

KV cache has traditionally been stored in GPU memory to accelerate the decoding phase of large language model (LLM) inference. However, it is increasingly necessary to move KV caches outside GPU devices, to enable cache reuse across different queries and inference engines. Our real-world usage statistics confirm this trend: over time, the total KV cache stored by users has grown rapidly, far exceeding the capacity of GPU memory. Despite this need, there lacks an efficient solution for offloading and transferring KV caches. We present LMCACHE, the first and so far the most efficient open-source KV caching solution, which extracts and stores KV caches generated by modern LLM engines (vLLM and SGLang) out of the GPU memory and shares them across engines and queries. LMCACHE supports both cache offloading (prefix reuse across queries) and prefill-decode (PD) disaggregation (cross-engine/GPU cache transfer). LMCACHE's high performance and wide adoption stem from the following contributions: (1) highly optimized KV cache data movement powered by batched data movement operations, compute and I/O pipelining; (2) a modular KV cache connector component, decoupling LMCACHE from the rapid evolution of inference engines; (3) a first-class control API for flexible cache orchestration across GPU, CPU, storage, and network layers. Our evaluation shows that combining LMCACHE with vLLM achieves up to 15x improvement in throughput across workloads such as multi-round question answering and document analysis. Large-scale adoption of LMCACHE in enterprise settings provides us valuable insights, for example, fetching KV cache from remote storage has unsurprisingly benefits to prefill delay, and that context truncation, which is a widely applied technique in industry, can greatly reduce prefix cache hit ratio by half. The source code of LMCACHE is at: https://github.com/LMCache/LMCache.

We introduce DRBench, a benchmark for evaluating AI agents on complex, open-ended deep research tasks in enterprise settings. Unlike prior benchmarks that focus on simple questions or web-only queries, DRBench evaluates agents on multi-step queries (for example, ``What changes should we make to our product roadmap to ensure compliance with this standard?") that require identifying supporting facts from both the public web and private company knowledge base. Each task is grounded in realistic user personas and enterprise context, spanning a heterogeneous search space that includes productivity software, cloud file systems, emails, chat conversations, and the open web. Tasks are generated through a carefully designed synthesis pipeline with human-in-the-loop verification, and agents are evaluated on their ability to recall relevant insights, maintain factual accuracy, and produce coherent, well-structured reports. We release 15 deep research tasks across 10 domains, such as Sales, Cybersecurity, and Compliance. We demonstrate the effectiveness of DRBench by evaluating diverse DR agents across open- and closed-source models (such as GPT, Llama, and Qwen) and DR strategies, highlighting their strengths, weaknesses, and the critical path for advancing enterprise deep research. Code is available at https://github.com/ServiceNow/drbench.

We introduce Shakti VLM, a family of vision-language models in the capacity of 1B and 4B parameters designed to address data efficiency challenges in multimodal learning. While recent VLMs achieve strong performance through extensive training data, Shakti models leverage architectural innovations to attain competitive results with fewer tokens. Key advancements include QK-Normalization for attention stability, hybrid normalization techniques, and enhanced positional encoding. A three-stage training strategy further optimizes learning efficiency. Evaluations show that Shakti-Shakti-VLM-1B and Shakti-VLM-4B excel in document understanding, Visual Reasoning, OCR extraction, and general multimodal reasoning. Our results highlight that high performance can be achieved through model design and training strategy rather than sheer data volume, making Shakti an efficient solution for enterprise-scale multimodal tasks.

The deployment of agent systems in an enterprise environment is often hindered by several challenges: common models lack domain-specific process knowledge, leading to disorganized plans, missing key tools, and poor execution stability. To address this, this paper introduces Routine, a multi-step agent planning framework designed with a clear structure, explicit instructions, and seamless parameter passing to guide the agent's execution module in performing multi-step tool-calling tasks with high stability. In evaluations conducted within a real-world enterprise scenario, Routine significantly increases the execution accuracy in model tool calls, increasing the performance of GPT-4o from 41.1% to 96.3%, and Qwen3-14B from 32.6% to 83.3%. We further constructed a Routine-following training dataset and fine-tuned Qwen3-14B, resulting in an accuracy increase to 88.2% on scenario-specific evaluations, indicating improved adherence to execution plans. In addition, we employed Routine-based distillation to create a scenario-specific, multi-step tool-calling dataset. Fine-tuning on this distilled dataset raised the model's accuracy to 95.5%, approaching GPT-4o's performance. These results highlight Routine's effectiveness in distilling domain-specific tool-usage patterns and enhancing model adaptability to new scenarios. Our experimental results demonstrate that Routine provides a practical and accessible approach to building stable agent workflows, accelerating the deployment and adoption of agent systems in enterprise environments, and advancing the technical vision of AI for Process.

Multi-agent systems (MAS) powered by LLMs promise adaptive, reasoning-driven enterprise workflows, yet granting agents autonomous control over tools, memory, and communication introduces attack surfaces absent from deterministic pipelines. While current research largely addresses prompt-level exploits and narrow individual vectors, it lacks a holistic architectural model for enterprise-grade security. We introduce AgenticCyOps (Securing Multi-Agentic AI Integration in Enterprise Cyber Operations), a framework built on a systematic decomposition of attack surfaces across component, coordination, and protocol layers, revealing that documented vectors consistently trace back to two integration surfaces: tool orchestration and memory management. Building on this observation, we formalize these integration surfaces as primary trust boundaries and define five defensive principles: authorized interfaces, capability scoping, verified execution, memory integrity & synchronization, and access-controlled data isolation; each aligned with established compliance standards (NIST, ISO 27001, GDPR, EU AI Act). We apply the framework to a Security Operations Center (SOC) workflow, adopting the Model Context Protocol (MCP) as the structural basis, with phase-scoped agents, consensus validation loops, and per-organization memory boundaries. Coverage analysis, attack path tracing, and trust boundary assessment confirm that the design addresses the documented attack vectors with defense-in-depth, intercepts three of four representative attack chains within the first two steps, and reduces exploitable trust boundaries by a minimum of 72% compared to a flat MAS, positioning AgenticCyOps as a foundation for securing enterprise-grade integration.

Agent memory is a systems problem for long-horizon agents. Practical deployments require retention of task state across extended conversations, recovery of user-specific facts and preferences across sessions, and accumulation of procedural knowledge from prior outcomes. These requirements extend beyond document retrieval: a memory layer must determine which interactions become durable state, how that state is scoped, how it is retrieved under latency constraints, and how it is revised or removed over time. This report studies Oracle Agent Memory as a database-native memory substrate built on Oracle Database. Three themes organize the discussion: memory as a lifecycle spanning ingestion, extraction, consolidation, retrieval, summarization, and revision or removal; a layered architecture that separates an active memory core from a passive memory-store interface with explicit scope control across users, agents, and threads; and evaluation methodology in which downstream task accuracy is complemented by memory-centric measures such as evidence retrieval, recall, latency, and estimated token use. The report summarizes LongMemEval results, reaching 93.8% accuracy, compares Oracle Agent Memory against flat-history baselines, using about 10.7x fewer tokens, and published or reported external baselines where available, and closes with implementation-oriented appendix material covering setup, thread lifecycle, and search semantics.

We present Agent-Diff, a novel benchmarking framework for evaluating agentic Large Language Models (LLMs) on real-world tasks that execute code via external APIs. Agentic LLM performance varies due to differences in models, external tool access, prompt structures, and agentic frameworks. Benchmarks must make fundamental trade-offs between a sandboxed approach that controls for variation in software environments and more ecologically valid approaches employing real services. Agent-Diff attempts to capture the desirable features of both of these approaches by including access to the real API interfaces for software services while sandboxing the environment in which calls are made, processed, and evaluated. This approach relies on two key innovations. The first is a novel state-diff contract, which separates process from outcome - rather than fuzzy trace or parameter matching, we define task success as whether the expected change in environment state was achieved. The second is a novel sandbox that provides a standardized scripting layer that all models use to execute code against external APIs (Slack, Box, Linear, Google Calendar). Thus, we can evaluate different agentic LLMs against a standardized set of contracts using a unified sandbox while still evaluating their performance on real-world service interfaces. Using the Agent-Diff framework, we provide benchmarks for nine LLMs across 224 tasks utilizing enterprise software workflows. In addition, we evaluate the robustness of the framework with ablation experiments to assess the contribution of access to API documentation on benchmark performance. Code and data: https://github.com/agent-diff-bench/agent-diff.

Current agentic AI benchmarks predominantly evaluate task completion accuracy, while overlooking critical enterprise requirements such as cost-efficiency, reliability, and operational stability. Through systematic analysis of 12 main benchmarks and empirical evaluation of state-of-the-art agents, we identify three fundamental limitations: (1) absence of cost-controlled evaluation leading to 50x cost variations for similar precision, (2) inadequate reliability assessment where agent performance drops from 60\% (single run) to 25\% (8-run consistency), and (3) missing multidimensional metrics for security, latency, and policy compliance. We propose CLEAR (Cost, Latency, Efficacy, Assurance, Reliability), a holistic evaluation framework specifically designed for enterprise deployment. Evaluation of six leading agents on 300 enterprise tasks demonstrates that optimizing for accuracy alone yields agents 4.4-10.8x more expensive than cost-aware alternatives with comparable performance. Expert evaluation (N=15) confirms that CLEAR better predicts production success (correlation ρ=0.83) compared to accuracy-only evaluation (ρ=0.41).

The increasing deployment of Large Language Models (LLMs) across enterprise and mission-critical domains has underscored the urgent need for robust guardrailing systems that ensure safety, reliability, and compliance. Existing solutions often struggle with real-time oversight, multi-modal data handling, and explainability -- limitations that hinder their adoption in regulated environments. Existing guardrails largely operate in isolation, focused on text alone making them inadequate for multi-modal, production-scale environments. We introduce Protect, natively multi-modal guardrailing model designed to operate seamlessly across text, image, and audio inputs, designed for enterprise-grade deployment. Protect integrates fine-tuned, category-specific adapters trained via Low-Rank Adaptation (LoRA) on an extensive, multi-modal dataset covering four safety dimensions: toxicity, sexism, data privacy, and prompt injection. Our teacher-assisted annotation pipeline leverages reasoning and explanation traces to generate high-fidelity, context-aware labels across modalities. Experimental results demonstrate state-of-the-art performance across all safety dimensions, surpassing existing open and proprietary models such as WildGuard, LlamaGuard-4, and GPT-4.1. Protect establishes a strong foundation for trustworthy, auditable, and production-ready safety systems capable of operating across text, image, and audio modalities.

Information extraction from copy-heavy documents, characterized by massive volumes of structurally similar content, represents a critical yet understudied challenge in enterprise document processing. We present a systematic framework that strategically combines OCR engines with Large Language Models (LLMs) to optimize the accuracy-efficiency trade-off inherent in repetitive document extraction tasks. Unlike existing approaches that pursue universal solutions, our method exploits document-specific characteristics through intelligent strategy selection. We implement and evaluate 25 configurations across three extraction paradigms (direct, replacement, and table-based) on identity documents spanning four formats (PNG, DOCX, XLSX, PDF). Through table-based extraction methods, our adaptive framework delivers outstanding results: F1=1.0 accuracy with 0.97s latency for structured documents, and F1=0.997 accuracy with 0.6 s for challenging image inputs when integrated with PaddleOCR, all while maintaining sub-second processing speeds. The 54 times performance improvement compared with multimodal methods over naive approaches, coupled with format-aware routing, enables processing of heterogeneous document streams at production scale. Beyond the specific application to identity extraction, this work establishes a general principle: the repetitive nature of copy-heavy tasks can be transformed from a computational burden into an optimization opportunity through structure-aware method selection.

We present a new benchmark for evaluating Deep Search--a realistic and complex form of retrieval-augmented generation (RAG) that requires source-aware, multi-hop reasoning over diverse, sparsed, but related sources. These include documents, meeting transcripts, Slack messages, GitHub, and URLs, which vary in structure and often contain human-to-human interactions. We build it using a synthetic data pipeline that simulates business workflows across product planning, development, and support stages, generating interconnected content with realistic noise and multi-hop questions with guaranteed ground-truth answers. We release our benchmark with both answerable and unanswerable queries, and retrieval pool of 39,190 enterprise artifacts, enabling fine-grained evaluation of long-context LLM and RAG systems. Our experiments reveal that even the best-performing agentic RAG methods achieve an average performance score of 32.96 on our benchmark. With further analysis, we highlight retrieval as the main bottleneck: existing methods struggle to conduct deep searches and retrieve all necessary evidence. Consequently, they often reason over partial context, leading to significant performance degradation.

Business process automation (BPA) that leverages Large Language Models (LLMs) to convert natural language (NL) instructions into structured business process artifacts is becoming a hot research topic. This paper makes two technical contributions -- (i) FLOW-BENCH, a high quality dataset of paired natural language instructions and structured business process definitions to evaluate NL-based BPA tools, and support bourgeoning research in this area, and (ii) FLOW-GEN, our approach to utilize LLMs to translate natural language into an intermediate representation with Python syntax that facilitates final conversion into widely adopted business process definition languages, such as BPMN and DMN. We bootstrap FLOW-BENCH by demonstrating how it can be used to evaluate the components of FLOW-GEN across eight LLMs of varying sizes. We hope that FLOW-GEN and FLOW-BENCH catalyze further research in BPA making it more accessible to novice and expert users.

Retrieval-Augmented Generation (RAG) is a cornerstone of modern question answering (QA) systems, enabling grounded answers based on external knowledge. Although recent progress has been driven by open-domain datasets, enterprise QA systems need datasets that mirror the concrete, domain-specific issues users raise in day-to-day support scenarios. Critically, evaluating end-to-end RAG systems requires benchmarks comprising not only question--answer pairs but also the specific knowledge base (KB) snapshot from which answers were derived. To address this need, we introduce WixQA, a benchmark suite featuring QA datasets precisely grounded in the released KB corpus, enabling holistic evaluation of retrieval and generation components. WixQA includes three distinct QA datasets derived from Wix.com customer support interactions and grounded in a snapshot of the public Wix Help Center KB: (i) WixQA-ExpertWritten, 200 real user queries with expert-authored, multi-step answers; (ii) WixQA-Simulated, 200 expert-validated QA pairs distilled from user dialogues; and (iii) WixQA-Synthetic, 6,222 LLM-generated QA pairs, with one pair systematically derived from each article in the knowledge base. We release the KB snapshot alongside the datasets under MIT license and provide comprehensive baseline results, forming a unique benchmark for evaluating enterprise RAG systems in realistic enterprise environments.

Despite advancements in causal inference and prescriptive AI, its adoption in enterprise settings remains hindered primarily due to its technical complexity. Many users lack the necessary knowledge and appropriate tools to effectively leverage these technologies. This work at the MIT-IBM Watson AI Lab focuses on developing the proof-of-concept agent, PrecAIse, a domain-adaptable conversational agent equipped with a suite of causal and prescriptive tools to help enterprise users make better business decisions. The objective is to make advanced, novel causal inference and prescriptive tools widely accessible through natural language interactions. The presented Natural Language User Interface (NLUI) enables users with limited expertise in machine learning and data science to harness prescriptive analytics in their decision-making processes without requiring intensive computing resources. We present an agent capable of function calling, maintaining faithful, interactive, and dynamic conversations, and supporting new domains.

We introduce RealKIE, a benchmark of five challenging datasets aimed at advancing key information extraction methods, with an emphasis on enterprise applications. The datasets include a diverse range of documents including SEC S1 Filings, US Non-disclosure Agreements, UK Charity Reports, FCC Invoices, and Resource Contracts. Each presents unique challenges: poor text serialization, sparse annotations in long documents, and complex tabular layouts. These datasets provide a realistic testing ground for key information extraction tasks like investment analysis and legal data processing. In addition to presenting these datasets, we offer an in-depth description of the annotation process, document processing techniques, and baseline modeling approaches. This contribution facilitates the development of NLP models capable of handling practical challenges and supports further research into information extraction technologies applicable to industry-specific problems. The annotated data and OCR outputs are available to download at https://indicodatasolutions.github.io/RealKIE/ code to reproduce the baselines will be available shortly.

This paper introduces the Multi-Step Action Model (MSAM), a closed-source AI model designed by Empsing to address challenges hindering AI adoption in enterprises. Through a holistic examination, this paper explores MSAM's foundational principles, design architecture, and future trajectory. It evaluates MSAM's performance via rigorous testing methodologies and envisions its potential impact on advancing AI adoption within organizations.

Natural Language Search (NLS) extends the capabilities of search engines that perform keyword search allowing users to issue queries in a more "natural" language. The engine tries to understand the meaning of the queries and to map the query words to the symbols it supports like Persons, Organizations, Time Expressions etc.. It, then, retrieves the information that satisfies the user's need in different forms like an answer, a record or a list of records. We present an NLS system we implemented as part of the Search service of a major CRM platform. The system is currently in production serving thousands of customers. Our user studies showed that creating dynamic reports with NLS saved more than 50% of our user's time compared to achieving the same result with navigational search. We describe the architecture of the system, the particularities of the CRM domain as well as how they have influenced our design decisions. Among several submodules of the system we detail the role of a Deep Learning Named Entity Recognizer. The paper concludes with discussion over the lessons learned while developing this product.

The reliability of Multimodal Large Language Models (MLLMs) in real-world settings is often undermined by sensitivity to irrelevant or distracting visual context, an aspect not captured by existing evaluation metrics. We introduce the Patch Context Robustness Index (PCRI), the first systematic and interpretable score for quantifying MLLM robustness to variations in visual context granularity, measuring performance changes between localized image patches and full-image input. Applying PCRI to 19 state-of-the-art MLLMs across 15 vision-language benchmarks, we find that most leading models remain brittle to background noise, with only a few, such as InternVL2-26B and Qwen2VL-72B, demonstrating consistent robustness across tasks. PCRI analysis also highlights how different model architectures handle and integrate visual context, offering actionable diagnostic insight for both researchers and practitioners. PCRI enables rigorous comparison of context robustness, supporting principled model selection and guiding the development of future architectures and training strategies for robust, real-world deployment.

As autonomous coding agents become capable of handling increasingly long-horizon tasks, they have gradually demonstrated the potential to complete end-to-end software development. Although existing benchmarks have recently evolved from localized code editing to from-scratch project generation, they remain confined to structurally simplified, single-stack applications. Consequently, they fail to capture the heterogeneous environments, full-stack orchestration, and system-level complexity of real enterprise Software as a Service (SaaS) systems, leaving a critical gap in assessing agents under realistic engineering constraints. To fill this gap, we introduce SaaSBench, the first benchmark designed to explore the boundaries of AI agents in enterprise SaaS engineering. Spanning 30 complex tasks across 6 SaaS domains with 5,370 validation nodes, it incorporates 8 programming languages, 6 databases, and 13 frameworks to meticulously mirror real-world software heterogeneity. Furthermore, we design a dependency-aware hybrid evaluation paradigm tailored for complex systems with long horizons and multi-component coupling, enabling fine-grained, reproducible assessment. Crucially, our extensive experiments reveal a striking insight: the primary bottleneck for state-of-the-art agents is not generating isolated code logic, but successfully configuring and integrating a multi-component system. Over 95\% of task failures occur before agents even reach deep business logic, with models often falling victim to overconfidence and prematurely halting during foundational system setup, or getting trapped in ineffective debugging loops. We hope SaaSBench serves as a practical and challenging testbed to drive the evolution of reliable, system-level coding agents. The code is available at https://github.com/ShadeCloak/SaaSbench.

Retrieval-Augmented Generation (RAG) grounds LLM responses in external evidence but treats the model as a passive consumer of search results: it never sees how the corpus is organized or what it has not yet retrieved, limiting its ability to backtrack or combine scattered evidence. We present Corpus2Skill, which distills a document corpus into a hierarchical skill directory offline and lets an LLM agent navigate it at serve time. The compilation pipeline iteratively clusters documents, generates LLM-written summaries at each level, and materializes the result as a tree of navigable skill files. At serve time, the agent receives a bird's-eye view of the corpus, drills into topic branches via progressively finer summaries, and retrieves full documents by ID. Because the hierarchy is explicitly visible, the agent can reason about where to look, backtrack from unproductive paths, and combine evidence across branches. On WixQA, an enterprise customer-support benchmark for RAG, Corpus2Skill outperforms dense retrieval, RAPTOR, and agentic RAG baselines across all quality metrics.

Agents are rapidly advancing in automating digital work, but enterprises face a harder challenge: moving beyond prototypes to deployed systems that deliver measurable business value. This path is complicated by fragmented frameworks, slow development, and the absence of standardized evaluation practices. Generalist agents have emerged as a promising direction, excelling on academic benchmarks and offering flexibility across task types, applications, and modalities. Yet, evidence of their use in production enterprise settings remains limited. This paper reports IBM's experience developing and piloting the Computer Using Generalist Agent (CUGA), which has been open-sourced for the community (https://github.com/cuga-project/cuga-agent). CUGA adopts a hierarchical planner--executor architecture with strong analytical foundations, achieving state-of-the-art performance on AppWorld and WebArena. Beyond benchmarks, it was evaluated in a pilot within the Business-Process-Outsourcing talent acquisition domain, addressing enterprise requirements for scalability, auditability, safety, and governance. To support assessment, we introduce BPO-TA, a 26-task benchmark spanning 13 analytics endpoints. In preliminary evaluations, CUGA approached the accuracy of specialized agents while indicating potential for reducing development time and cost. Our contribution is twofold: presenting early evidence of generalist agents operating at enterprise scale, and distilling technical and organizational lessons from this initial pilot. We outline requirements and next steps for advancing research-grade architectures like CUGA into robust, enterprise-ready systems.

Persistent memory is a central capability for AI agents, yet the mathematical foundations of memory retrieval, lifecycle management, and consistency remain unexplored. Current systems employ cosine similarity for retrieval, heuristic decay for salience, and provide no formal contradiction detection. We establish information-geometric foundations through three contributions. First, a retrieval metric derived from the Fisher information structure of diagonal Gaussian families, satisfying Riemannian metric axioms, invariant under sufficient statistics, and computable in O(d) time. Second, memory lifecycle formulated as Riemannian Langevin dynamics with proven existence and uniqueness of the stationary distribution via the Fokker-Planck equation, replacing hand-tuned decay with principled convergence guarantees. Third, a cellular sheaf model where non-trivial first cohomology classes correspond precisely to irreconcilable contradictions across memory contexts. On the LoCoMo benchmark, the mathematical layers yield +12.7 percentage points over engineering baselines across six conversations, reaching +19.9 pp on the most challenging dialogues. A four-channel retrieval architecture achieves 75% accuracy without cloud dependency. Cloud-augmented results reach 87.7%. A zero-LLM configuration satisfies EU AI Act data sovereignty requirements by architectural design. To our knowledge, this is the first work establishing information-geometric, sheaf-theoretic, and stochastic-dynamical foundations for AI agent memory systems.

Agentic AI development today runs on token maxing: buying capability with tokens -- longer reasoning traces, more turns, wider tool payloads, bigger replayed contexts -- so tokens per task grow faster than task value. Falling per-token prices mask the pattern; total spend rises anyway. We argue the decisive lever against token maxing is the harness: the orchestration layer that assembles context, exposes tools, sequences turns, delegates work, and carries enterprise observability and governance. We isolate it with a controlled swap: 22 locked evaluation tasks, six foundation models (Claude Sonnet 4.6, Gemini 3.1, Gemini Flash 3.5, Qwen 3.6, GLM 5.1, Palmyra X6), changing only the orchestration layer -- a frozen conventional production loop versus the Writer Agent Harness. Holding models constant, the harness cuts blended cost per task 41% (0.21->0.12), median wall-clock 44% (48s->27s), and tokens per task 38% (14.2k->8.8k), with task-completion quality at parity (0.78->0.81, directional at this sample size). Efficiency is model-invariant -- every model gets cheaper (33-61%) -- while quality gains are capability-dependent: a model's gain correlates almost perfectly with its baseline strength (r=0.99, n=6), a phenomenon we term harness leverage. Quality per dollar rises 82%; task-completions per million tokens rise from 54.9 to 92.0. On this workload the orchestration layer moved cost per task more than the full spread of the model menu did. We formalize token economics at the orchestration layer (including effective input price under prompt caching), detail the six mechanism families behind the effect -- cache-shape discipline to failure-spend governance -- compare six widely used agent systems on the same axes, and argue the harness is the one component whose efficiency multiplies across every model an organization runs -- present and future.

We present a deployed system that automates end-to-end customer support workflows inside an enterprise Business Process Management (BPM) platform. The approach is scalable in production and reaches selective automation within two weeks for a new process, leveraging supervision already generated at scale: structured per-case UI interaction traces and low-overhead copilot feedback, where operators either accept a suggestion or provide a correction. A staged deployment pipeline trains a next UI action policy, learns a critic from copilot feedback to calibrate abstention, and executes only high-confidence steps in the background while deferring uncertain decisions to operators and resuming from the updated UI state. This setup lets one operator supervise multiple concurrent sessions and be interrupted only when the system is uncertain. The system operates on a schema-driven view of the BPM interface and includes monitoring and safe fallbacks for production. In production, it automated 45% of sessions and reduced average handling time by 39% without degrading support quality level.

Building high-quality large language models (LLMs) for enterprise Arabic applications remains challenging due to the limited availability of digitized Arabic data. In this work, we present a data synthesis and refinement strategy to help address this problem, namely, by leveraging synthetic data generation and human-in-the-loop annotation to expand our Arabic training corpus. We further present our iterative post training recipe that is essential to achieving state-of-the-art performance in aligning the model with human preferences, a critical aspect to enterprise use cases. The culmination of this effort is the release of a small, 7B, open-weight model that outperforms similarly sized peers in head-to-head comparisons and on Arabic-focused benchmarks covering cultural knowledge, instruction following, RAG, and contextual faithfulness.

Large language models excel on objectively verifiable tasks such as math and programming, where evaluation reduces to unit tests or a single correct answer. In contrast, real-world enterprise work is often subjective and context-dependent: success hinges on organizational goals, user intent, and the quality of intermediate artifacts produced across long, multi-tool workflows. We introduce LH-Bench, a three-pillar evaluation design that moves beyond binary correctness to score autonomous, long-horizon execution on subjective enterprise tasks. The pillars are: (i) expert-grounded rubrics that give LLM judges the domain context needed to score subjective work, (ii) curated ground-truth artifacts that enable stepwise reward signals (e.g., chapter-level annotation for content tasks), and (iii) pairwise human preference evaluation for convergent validation. We show that domain-authored rubrics provide substantially more reliable evaluation signals than LLM-authored rubrics (kappa = 0.60 vs. 0.46), and that human preference judgments confirm the same top-tier separation (p < 0.05), evidence that expert-grounded evaluation can scale without sacrificing reliability. We release public datasets and report results on two environments: Figma-to-code (33 real .fig tasks against the Figma API via MCP) and Programmatic content (41 courses comprising 183 individually-evaluated chapters on a course platform serving 30+ daily users).

Large Language Models can break through knowledge and timeliness limitations by invoking external tools within the Model Context Protocol framework to achieve automated execution of complex tasks. However, with the rapid growth of enterprise-scale MCP services, efficiently and accurately matching target functionalities among thousands of heterogeneous tools has become a core challenge restricting system practicality. Existing approaches generally rely on full-prompt injection or static semantic retrieval, facing issues including semantic disconnection between user queries and tool descriptions, context inflation in LLM input, and high inference latency. To address these challenges, this paper proposes Z-Space, a data-generation-oriented multi-agent collaborative tool invocation framework Z-Space. The Z-Space framework establishes a multi-agent collaborative architecture and tool filtering algorithm: (1) A structured semantic understanding of user queries is achieved through an intent parsing model; (2) A tool filtering module (FSWW) based on fused subspace weighted algorithm realizes fine-grained semantic alignment between intents and tools without parameter tuning; (3) An inference execution agent is constructed to support dynamic planning and fault-tolerant execution for multi-step tasks. This framework has been deployed in the Eleme platform's technical division, serving large-scale test data generation scenarios across multiple business units including Taotian, Gaode, and Hema. Production data demonstrates that the system reduces average token consumption in tool inference by 96.26\% while achieving a 92\% tool invocation accuracy rate, significantly enhancing the efficiency and reliability of intelligent test data generation systems.

Intrusion detection system (IDS) is an important part of enterprise security system architecture. In particular, anomaly-based IDS has been widely applied to detect abnormal process behaviors that deviate from the majority. However, such abnormal behavior usually consists of a series of low-level heterogeneous events. The gap between the low-level events and the high-level abnormal behaviors makes it hard to infer which single events are related to the real abnormal activities, especially considering that there are massive "noisy" low-level events happening in between. Hence, the existing work that focus on detecting single entities/events can hardly achieve high detection accuracy. Different from previous work, we design and implement GID, an efficient graph-based intrusion detection technique that can identify abnormal event sequences from a massive heterogeneous process traces with high accuracy. GID first builds a compact graph structure to capture the interactions between different system entities. The suspiciousness or anomaly score of process paths is then measured by leveraging random walk technique to the constructed acyclic directed graph. To eliminate the score bias from the path length, the Box-Cox power transformation based approach is introduced to normalize the anomaly scores so that the scores of paths of different lengths have the same distribution. The efficiency of suspicious path discovery is further improved by the proposed optimization scheme. We fully implement our GID algorithm and deploy it into a real enterprise security system, and it greatly helps detect the advanced threats, and optimize the incident response. Executing GID on system monitoring datasets showing that GID is efficient (about 2 million records per minute) and accurate (higher than 80% in terms of detection rate).