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Jul 30

Beyond IVR: Benchmarking Customer Support LLM Agents for Business-Adherence

Traditional customer support systems, such as Interactive Voice Response (IVR), rely on rigid scripts and lack the flexibility required for handling complex, policy-driven tasks. While large language model (LLM) agents offer a promising alternative, evaluating their ability to act in accordance with business rules and real-world support workflows remains an open challenge. Existing benchmarks primarily focus on tool usage or task completion, overlooking an agent's capacity to adhere to multi-step policies, navigate task dependencies, and remain robust to unpredictable user or environment behavior. In this work, we introduce JourneyBench, a benchmark designed to assess policy-aware agents in customer support. JourneyBench leverages graph representations to generate diverse, realistic support scenarios and proposes the User Journey Coverage Score, a novel metric to measure policy adherence. We evaluate multiple state-of-the-art LLMs using two agent designs: a Static-Prompt Agent (SPA) and a Dynamic-Prompt Agent (DPA) that explicitly models policy control. Across 703 conversations in three domains, we show that DPA significantly boosts policy adherence, even allowing smaller models like GPT-4o-mini to outperform more capable ones like GPT-4o. Our findings demonstrate the importance of structured orchestration and establish JourneyBench as a critical resource to advance AI-driven customer support beyond IVR-era limitations.

  • 4 authors
·
Jan 1

CharacterChat: Learning towards Conversational AI with Personalized Social Support

In our modern, fast-paced, and interconnected world, the importance of mental well-being has grown into a matter of great urgency. However, traditional methods such as Emotional Support Conversations (ESC) face challenges in effectively addressing a diverse range of individual personalities. In response, we introduce the Social Support Conversation (S2Conv) framework. It comprises a series of support agents and the interpersonal matching mechanism, linking individuals with persona-compatible virtual supporters. Utilizing persona decomposition based on the MBTI (Myers-Briggs Type Indicator), we have created the MBTI-1024 Bank, a group that of virtual characters with distinct profiles. Through improved role-playing prompts with behavior preset and dynamic memory, we facilitate the development of the MBTI-S2Conv dataset, which contains conversations between the characters in the MBTI-1024 Bank. Building upon these foundations, we present CharacterChat, a comprehensive S2Conv system, which includes a conversational model driven by personas and memories, along with an interpersonal matching plugin model that dispatches the optimal supporters from the MBTI-1024 Bank for individuals with specific personas. Empirical results indicate the remarkable efficacy of CharacterChat in providing personalized social support and highlight the substantial advantages derived from interpersonal matching. The source code is available in https://github.com/morecry/CharacterChat.

  • 8 authors
·
Aug 20, 2023

Counsel: A Meta-Evaluation Dataset for Agentic Tasks

As agentic systems tackle increasingly complex multi-step tasks, evaluating their trajectories presents a major bottleneck - human annotation of a single trajectory on popular agentic benchmarks can take hours, making it difficult to scale evaluations for measuring performance or curating training data. This has driven widespread reliance on automated approaches such as LLM-as-a-judge (LLMJ) to critique agents at the process and outcome-levels at scale, however, the soundness of LLMJ critiques often goes unmeasured. Here, we introduce Counsel, the first public dataset of meta-evaluations for agentic tasks. Counsel consists of process-level critiques from open-weight LLMJs on two agent benchmarks: tau-bench (customer support agents) and DA-Code (coding agents), and human meta-evaluations of these critiques. Human annotators label critiques on each flagged error as "spot on", "correct location but poor reasoning", or "should not have flagged", achieving reliable inter-annotator agreement (Krippendorff's alpha of 0.78). The resulting dataset stratifies LLMJ critiques by human alignment across both error location within a trajectory and reasoning quality, serving as valuable data to calibrate, improve, or train LLMJs for agents. Comparing open-weight judges, we find that more capable judge models and more reasoning effort both enabled improved human agreement, with the strongest judge reaching ~88% agreement on location and ~65% on reasoning. Counsel is generated using open-weight models and is permissively licensed for broad community use, which we hope will enable rigorous study and improved alignment of LLM-based evaluators for agentic systems.

AtlaAI Atla
·
Jun 18 1

Polaris: A Safety-focused LLM Constellation Architecture for Healthcare

We develop Polaris, the first safety-focused LLM constellation for real-time patient-AI healthcare conversations. Unlike prior LLM works in healthcare focusing on tasks like question answering, our work specifically focuses on long multi-turn voice conversations. Our one-trillion parameter constellation system is composed of several multibillion parameter LLMs as co-operative agents: a stateful primary agent that focuses on driving an engaging conversation and several specialist support agents focused on healthcare tasks performed by nurses to increase safety and reduce hallucinations. We develop a sophisticated training protocol for iterative co-training of the agents that optimize for diverse objectives. We train our models on proprietary data, clinical care plans, healthcare regulatory documents, medical manuals, and other medical reasoning documents. We align our models to speak like medical professionals, using organic healthcare conversations and simulated ones between patient actors and experienced nurses. This allows our system to express unique capabilities such as rapport building, trust building, empathy and bedside manner. Finally, we present the first comprehensive clinician evaluation of an LLM system for healthcare. We recruited over 1100 U.S. licensed nurses and over 130 U.S. licensed physicians to perform end-to-end conversational evaluations of our system by posing as patients and rating the system on several measures. We demonstrate Polaris performs on par with human nurses on aggregate across dimensions such as medical safety, clinical readiness, conversational quality, and bedside manner. Additionally, we conduct a challenging task-based evaluation of the individual specialist support agents, where we demonstrate our LLM agents significantly outperform a much larger general-purpose LLM (GPT-4) as well as from its own medium-size class (LLaMA-2 70B).

  • 26 authors
·
Mar 20, 2024

Who Writes the Docs in SE 3.0? Agent vs. Human Documentation Pull Requests

As software engineering moves toward SE3.0, AI agents are increasingly used to carry out development tasks and contribute changes to software projects. It is therefore important to understand the extent of these contributions and how human developers review and intervene, since these factors shape the risks of delegating work to AI agents. While recent studies have examined how AI agents support software development tasks (e.g., code generation, issue resolution, and PR automation), their role in documentation tasks remains underexplored-even though documentation is widely consumed and shapes how developers understand and use software. Using the AIDev, we analyze 1,997 documentation-related pull requests (PRs) authored by AI agents and human developers, where documentation PRs are those that create or modify project documentation artifacts. We find that AI agents submit substantially more documentation-related PRs than humans in the studied repositories. We further observe that agent-authored documentation edits are typically integrated with little follow-up modification from humans, raising concerns about review practices and the reliability of agent-generated documentation. Overall, while AI agents already contribute substantially to documentation workflows, our results suggest concerns for emerging challenges for documentation quality assurance and human-AI collaboration in SE3.0.

  • 6 authors
·
Jan 27

Hindsight is 20/20: Building Agent Memory that Retains, Recalls, and Reflects

Agent memory has been touted as a dimension of growth for LLM-based applications, enabling agents that can accumulate experience, adapt across sessions, and move beyond single-shot question answering. The current generation of agent memory systems treats memory as an external layer that extracts salient snippets from conversations, stores them in vector or graph-based stores, and retrieves top-k items into the prompt of an otherwise stateless model. While these systems improve personalization and context carry-over, they still blur the line between evidence and inference, struggle to organize information over long horizons, and offer limited support for agents that must explain their reasoning. We present Hindsight, a memory architecture that treats agent memory as a structured, first-class substrate for reasoning by organizing it into four logical networks that distinguish world facts, agent experiences, synthesized entity summaries, and evolving beliefs. This framework supports three core operations -- retain, recall, and reflect -- that govern how information is added, accessed, and updated. Under this abstraction, a temporal, entity aware memory layer incrementally turns conversational streams into a structured, queryable memory bank, while a reflection layer reasons over this bank to produce answers and to update information in a traceable way. On key long-horizon conversational memory benchmarks like LongMemEval and LoCoMo, Hindsight with an open-source 20B model lifts overall accuracy from 39% to 83.6% over a full-context baseline with the same backbone and outperforms full context GPT-4o. Scaling the backbone further pushes Hindsight to 91.4% on LongMemEval and up to 89.61% on LoCoMo (vs. 75.78% for the strongest prior open system), consistently outperforming existing memory architectures on multi-session and open-domain questions.

  • 7 authors
·
Dec 14, 2025

Agentic AI Ecosystems in Higher Education: A Perspective on AI Agents to Emerging Inclusive, Agentic Multi-Agent AI Framework for Learning, Teaching and Institutional Intelligence

Integration of artificial intelligent (AI) agents in higher education is transforming teaching, learning and administrative processes. Although existing AI agents effectively support individual tasks, their implementation remains fragmented and inefficient for handling the complexity of educational institutions. This highlights a significant research gap: the lack of integrated eco-system-level agentic multi-agent AI platform capable of coordinated planning, reasoning, and adaptive decision-making across multiple educational functions. This paper presents a forward-looking perspective on agentic multi-agent AI platform in higher education, consisting interconnected autonomous, goal driven agents that support learning, teaching, and institutional operations. It addresses timely and critical questions: Can agentic AI represent the next generation of intelligent systems in tertiary education? Can they collectively support seamless coordinated operations across teaching, learning and administrative support? To what extent can such systems foster inclusive and equitable learning for diverse learners with special educational needs? To ground this perspective, a thematic analysis of existing literature identifies four dominant themes: task-specific fragmented AI tools, the transition from single-agent to multi-agent systems, limited cross-functional integration, and insufficient focus on inclusivity and accessibility. Findings reveal a clear gap between current AI implementations and the needs of holistic, learner-centered educational ecosystem. The paper synthesizes challenges and outlines future research directions for scalable human-aligned, and inclusive agentic AI platform. The significant contribution is the incorporation of inclusive learning perspectives, highlighting how coordinated agentic multi-agent platform can support diverse learners through adaptive, multimodal interventions.

  • 5 authors
·
May 13

AgentSociety: Large-Scale Simulation of LLM-Driven Generative Agents Advances Understanding of Human Behaviors and Society

Understanding human behavior and society is a central focus in social sciences, with the rise of generative social science marking a significant paradigmatic shift. By leveraging bottom-up simulations, it replaces costly and logistically challenging traditional experiments with scalable, replicable, and systematic computational approaches for studying complex social dynamics. Recent advances in large language models (LLMs) have further transformed this research paradigm, enabling the creation of human-like generative social agents and realistic simulacra of society. In this paper, we propose AgentSociety, a large-scale social simulator that integrates LLM-driven agents, a realistic societal environment, and a powerful large-scale simulation engine. Based on the proposed simulator, we generate social lives for over 10k agents, simulating their 5 million interactions both among agents and between agents and their environment. Furthermore, we explore the potential of AgentSociety as a testbed for computational social experiments, focusing on four key social issues: polarization, the spread of inflammatory messages, the effects of universal basic income policies, and the impact of external shocks such as hurricanes. These four issues serve as valuable cases for assessing AgentSociety's support for typical research methods -- such as surveys, interviews, and interventions -- as well as for investigating the patterns, causes, and underlying mechanisms of social issues. The alignment between AgentSociety's outcomes and real-world experimental results not only demonstrates its ability to capture human behaviors and their underlying mechanisms, but also underscores its potential as an important platform for social scientists and policymakers.

  • 16 authors
·
Feb 12, 2025

Chatbots for Mental Health Support: Exploring the Impact of Emohaa on Reducing Mental Distress in China

The growing demand for mental health support has highlighted the importance of conversational agents as human supporters worldwide and in China. These agents could increase availability and reduce the relative costs of mental health support. The provided support can be divided into two main types: cognitive and emotional support. Existing work on this topic mainly focuses on constructing agents that adopt Cognitive Behavioral Therapy (CBT) principles. Such agents operate based on pre-defined templates and exercises to provide cognitive support. However, research on emotional support using such agents is limited. In addition, most of the constructed agents operate in English, highlighting the importance of conducting such studies in China. In this study, we analyze the effectiveness of Emohaa in reducing symptoms of mental distress. Emohaa is a conversational agent that provides cognitive support through CBT-based exercises and guided conversations. It also emotionally supports users by enabling them to vent their desired emotional problems. The study included 134 participants, split into three groups: Emohaa (CBT-based), Emohaa (Full), and control. Experimental results demonstrated that compared to the control group, participants who used Emohaa experienced considerably more significant improvements in symptoms of mental distress. We also found that adding the emotional support agent had a complementary effect on such improvements, mainly depression and insomnia. Based on the obtained results and participants' satisfaction with the platform, we concluded that Emohaa is a practical and effective tool for reducing mental distress.

  • 8 authors
·
Sep 21, 2022

Egocentric Co-Pilot: Web-Native Smart-Glasses Agents for Assistive Egocentric AI

What if accessing the web did not require a screen, a stable desk, or even free hands? For people navigating crowded cities, living with low vision, or experiencing cognitive overload, smart glasses coupled with AI agents could turn the web into an always-on assistive layer over daily life. We present Egocentric Co-Pilot, a web-native neuro-symbolic framework that runs on smart glasses and uses a Large Language Model (LLM) to orchestrate a toolbox of perception, reasoning, and web tools. An egocentric reasoning core combines Temporal Chain-of-Thought with Hierarchical Context Compression to support long-horizon question answering and decision support over continuous first-person video, far beyond a single model's context window. Additionally, a lightweight multimodal intent layer maps noisy speech and gaze into structured commands. We further implement and evaluate a cloud-native WebRTC pipeline integrating streaming speech, video, and control messages into a unified channel for smart glasses and browsers. In parallel, we deploy an on-premise WebSocket baseline, exposing concrete trade-offs between local inference and cloud offloading in terms of latency, mobility, and resource use. Experiments on Egolife and HD-EPIC demonstrate competitive or state-of-the-art egocentric QA performance, and a human-in-the-loop study on smart glasses shows higher task completion and user satisfaction than leading commercial baselines. Taken together, these results indicate that web-connected egocentric co-pilots can be a practical path toward more accessible, context-aware assistance in everyday life. By grounding operation in web-native communication primitives and modular, auditable tool use, Egocentric Co-Pilot offers a concrete blueprint for assistive, always-on web agents that support education, accessibility, and social inclusion for people who may benefit most from contextual, egocentric AI.

  • 11 authors
·
Mar 1

USTBench: Benchmarking and Dissecting Spatiotemporal Reasoning of LLMs as Urban Agents

Large language models (LLMs) have shown emerging potential in spatiotemporal reasoning, making them promising candidates for building urban agents that support diverse urban downstream applications. Despite these benefits, existing studies primarily focus on evaluating urban LLM agent on outcome-level metrics (e.g., prediction accuracy, traffic efficiency), offering limited insight into their underlying reasoning processes. As a result, the strengths and limitations of urban LLM agents in spatiotemporal reasoning remain poorly understood. To this end, we introduce USTBench, the first benchmark to evaluate LLMs' spatiotemporal reasoning abilities as urban agents across four decomposed dimensions: spatiotemporal understanding, forecasting, planning, and reflection with feedback. Specifically, USTBench supports five diverse urban decision-making and four spatiotemporal prediction tasks, all running within our constructed interactive city environment UAgentEnv. The benchmark includes 62,466 structured QA pairs for process-level evaluation and standardized end-to-end task assessments, enabling fine-grained diagnostics and broad task-level comparison across diverse urban scenarios. Through extensive evaluation of thirteen leading LLMs, we reveal that although LLMs show promising potential across various urban downstream tasks, they still struggle in long-horizon planning and reflective adaptation in dynamic urban contexts. Notably, recent advanced reasoning models (e.g., DeepSeek-R1) trained on general logic or mathematical problems do not consistently outperform non-reasoning LLMs. This discrepancy highlights the need for domain-specialized adaptation methods to enhance urban spatiotemporal reasoning. Overall, USTBench provides a foundation to build more adaptive and effective LLM-based urban agents and broad smart city applications.

  • 5 authors
·
May 23, 2025

VLNVerse: A Benchmark for Vision-Language Navigation with Versatile, Embodied, Realistic Simulation and Evaluation

Despite remarkable progress in Vision-Language Navigation (VLN), existing benchmarks remain confined to fixed, small-scale datasets with naive physical simulation. These shortcomings limit the insight that the benchmarks provide into sim-to-real generalization, and create a significant research gap. Furthermore, task fragmentation prevents unified/shared progress in the area, while limited data scales fail to meet the demands of modern LLM-based pretraining. To overcome these limitations, we introduce VLNVerse: a new large-scale, extensible benchmark designed for Versatile, Embodied, Realistic Simulation, and Evaluation. VLNVerse redefines VLN as a scalable, full-stack embodied AI problem. Its Versatile nature unifies previously fragmented tasks into a single framework and provides an extensible toolkit for researchers. Its Embodied design moves beyond intangible and teleporting "ghost" agents that support full-kinematics in a Realistic Simulation powered by a robust physics engine. We leverage the scale and diversity of VLNVerse to conduct a comprehensive Evaluation of existing methods, from classic models to MLLM-based agents. We also propose a novel unified multi-task model capable of addressing all tasks within the benchmark. VLNVerse aims to narrow the gap between simulated navigation and real-world generalization, providing the community with a vital tool to boost research towards scalable, general-purpose embodied locomotion agents.

  • 13 authors
·
Dec 21, 2025

AOHP: An Open-Source OS-Level Agent Harness for Personalized, Efficient and Secure Interaction

AI agents are driving a new software paradigm, with the ability to autonomously call tools, extract information, manage memory, and complete tasks that span applications and data sources. Most existing end-user operating systems, however, are designed for application-centric workflows and offer little native support for AI agents. This mismatch limits the wider adoption of agents and leads to execution overhead and safety risks when running agents on conventional systems. While the concept of agent-native operating systems is emerging, the research community lacks an open testbed to explore the architectural primitives desired for agent-mediated interaction. We present AOHP (Android Open Harness Project), an OS-level agent harness built on the Android Open Source Project (AOSP). The core design principle of AOHP is to treat agents as first-class OS actors, enabling adaptive user interfaces and agent-friendly runtime environments. AOHP preserves the mature Android software and hardware ecosystem while introducing three agent-oriented system mechanisms: personalized service composition, efficient agent interfaces, and secure information flow. Based on preliminary experiments on challenging tasks covering key capabilities of OS agents, AOHP shows clear advantages in task completion (+21.12% completion rate), execution cost (-51.55% token cost), and security-policy compliance.

ES-MemEval: Benchmarking Conversational Agents on Personalized Long-Term Emotional Support

Large Language Models (LLMs) have shown strong potential as conversational agents. Yet, their effectiveness remains limited by deficiencies in robust long-term memory, particularly in complex, long-term web-based services such as online emotional support. However, existing long-term dialogue benchmarks primarily focus on static and explicit fact retrieval, failing to evaluate agents in critical scenarios where user information is dispersed, implicit, and continuously evolving. To address this gap, we introduce ES-MemEval, a comprehensive benchmark that systematically evaluates five core memory capabilities: information extraction, temporal reasoning, conflict detection, abstention, and user modeling, in long-term emotional support settings, covering question answering, summarization, and dialogue generation tasks. To support the benchmark, we also propose EvoEmo, a multi-session dataset for personalized long-term emotional support that captures fragmented, implicit user disclosures and evolving user states. Extensive experiments on open-source long-context, commercial, and retrieval-augmented (RAG) LLMs show that explicit long-term memory is essential for reducing hallucinations and enabling effective personalization. At the same time, RAG improves factual consistency but struggles with temporal dynamics and evolving user states. These findings highlight both the potential and limitations of current paradigms and motivate more robust integration of memory and retrieval for long-term personalized dialogue systems.

  • 4 authors
·
Feb 1

LiveMCPBench: Can Agents Navigate an Ocean of MCP Tools?

With the rapid development of Model Context Protocol (MCP), the number of MCP servers has surpassed 10,000. However, existing MCP benchmarks are limited to single-server settings with only a few tools, hindering effective evaluation of agent capabilities in large-scale, real-world scenarios. To address this limitation, we present LiveMCPBench, the first comprehensive benchmark comprising 95 real-world tasks grounded in the MCP ecosystem, designed to evaluate LLM agents at scale across diverse servers. To support a scalable and reproducible evaluation pipeline in large-scale MCP environments, we curate LiveMCPTool, a diverse and readily deployable collection of 70 MCP servers and 527 tools. Furthermore, we introduce LiveMCPEval, an LLM-as-a-Judge framework that enables automated and adaptive evaluation in dynamic, time-varying task environments, achieving 81% agreement with human reviewers. Finally, we propose the MCP Copilot Agent, a multi-step agent that routes tools for dynamic planning and executes tools for API interaction across the entire LiveMCPTool suite. Our evaluation covers 10 leading models, with the best-performing model (Claude-Sonnet-4) reaching a 78.95% success rate. However, we observe large performance variance across models, and several widely-used models perform poorly in LiveMCPBench's complex, tool-rich environments. Overall, LiveMCPBench offers the first unified framework for benchmarking LLM agents in realistic, tool-rich, and dynamic MCP environments, laying a solid foundation for scalable and reproducible research on agent capabilities. Our code and data will be publicly available at https://icip-cas.github.io/LiveMCPBench.

  • 9 authors
·
Aug 3, 2025 5

CoVe: Training Interactive Tool-Use Agents via Constraint-Guided Verification

Developing multi-turn interactive tool-use agents is challenging because real-world user needs are often complex and ambiguous, yet agents must execute deterministic actions to satisfy them. To address this gap, we introduce CoVe (Constraint-Verification), a post-training data synthesis framework designed for training interactive tool-use agents while ensuring both data complexity and correctness. CoVe begins by defining explicit task constraints, which serve a dual role: they guide the generation of complex trajectories and act as deterministic verifiers for assessing trajectory quality. This enables the creation of high-quality training trajectories for supervised fine-tuning (SFT) and the derivation of accurate reward signals for reinforcement learning (RL). Our evaluation on the challenging τ^2-bench benchmark demonstrates the effectiveness of the framework. Notably, our compact CoVe-4B model achieves success rates of 43.0\% and 59.4\% in the Airline and Retail domains, respectively; its overall performance significantly outperforms strong baselines of similar scale and remains competitive with models up to 17times its size. These results indicate that CoVe provides an effective and efficient pathway for synthesizing training data for state-of-the-art interactive tool-use agents. To support future research, we open-source our code, trained model, and the full set of 12K high-quality trajectories used for training.

  • 12 authors
·
Mar 2 2

AI Agents vs. Agentic AI: A Conceptual Taxonomy, Applications and Challenge

This study critically distinguishes between AI Agents and Agentic AI, offering a structured conceptual taxonomy, application mapping, and challenge analysis to clarify their divergent design philosophies and capabilities. We begin by outlining the search strategy and foundational definitions, characterizing AI Agents as modular systems driven by Large Language Models (LLMs) and Large Image Models (LIMs) for narrow, task-specific automation. Generative AI is positioned as a precursor, with AI Agents advancing through tool integration, prompt engineering, and reasoning enhancements. In contrast, Agentic AI systems represent a paradigmatic shift marked by multi-agent collaboration, dynamic task decomposition, persistent memory, and orchestrated autonomy. Through a sequential evaluation of architectural evolution, operational mechanisms, interaction styles, and autonomy levels, we present a comparative analysis across both paradigms. Application domains such as customer support, scheduling, and data summarization are contrasted with Agentic AI deployments in research automation, robotic coordination, and medical decision support. We further examine unique challenges in each paradigm including hallucination, brittleness, emergent behavior, and coordination failure and propose targeted solutions such as ReAct loops, RAG, orchestration layers, and causal modeling. This work aims to provide a definitive roadmap for developing robust, scalable, and explainable AI agent and Agentic AI-driven systems. >AI Agents, Agent-driven, Vision-Language-Models, Agentic AI Decision Support System, Agentic-AI Applications

  • 3 authors
·
May 15, 2025 2

Compositional Skill Routing for LLM Agents: Decompose, Retrieve, and Compose

LLM agents increasingly rely on external skills -- reusable tool specifications -- but real-world tasks often require composing multiple skills, not just selecting one. We formalize this as the Compositional Skill Routing problem: given a complex user query and a large skill library, decompose the query into atomic sub-tasks, retrieve the appropriate skill for each sub-task, and compose an executable plan. We present SkillWeaver, a decompose-retrieve-compose framework combining an LLM task decomposer, a bi-encoder skill retriever with FAISS indexing, and a dependency-aware DAG planner. To support evaluation, we introduce CompSkillBench, a benchmark of 300 compositional queries over 2,209 real MCP server skills spanning 24 functional categories, sourced from the public MCP ecosystem. Our experiments reveal that task decomposition quality is the primary bottleneck: standard LLM decomposition reaches only 34.2% category recall at the step level. To address this, we propose Iterative Skill-Aware Decomposition (SAD), a retrieval-augmented feedback loop that iteratively aligns decomposition with available skills. SAD improves decomposition accuracy from 51.0% to 67.7% (+32.7%, Wilcoxon p < 10^-6) in a single iteration; DA-conditioned analysis confirms that correct granularity is the prerequisite for effective retrieval (CatR@1 rises from 34% to 41% when DA=1). SkillWeaver reduces context window consumption by over 99%, and transfer experiments confirm generalization (+35.6% relative DA gain even when target categories are absent from the retrieval pool).

  • 1 authors
·
Jun 15

OSExpert: Computer-Use Agents Learning Professional Skills via Exploration

General-purpose computer-use agents have shown impressive performance across diverse digital environments. However, our new benchmark, OSExpert-Eval, indicates they remain far less helpful than human experts. Although inference-time scaling enables adaptation, these agents complete complex tasks inefficiently with degraded performance, transfer poorly to unseen UIs, and struggle with fine-grained action sequences. To solve the problem, we introduce a GUI-based depth-first search (GUI-DFS) exploration algorithm to comprehensively explore and verify an environment's unit functions. The agent then exploits compositionality between unit skills to self-construct a curriculum for composite tasks. To support fine-grained actions, we curate a database of action primitives for agents to discover during exploration; these are saved as a skill set once the exploration is complete. We use the learned skills to improve the agent's performance and efficiency by (1) enriching agents with ready-to-use procedural knowledge, allowing them to plan only once for long trajectories and generate accurate actions, and (2) enabling them to end inference-time scaling earlier by realizing their boundary of capabilities. Extensive experiments show that our environment-learned agent takes a meaningful step toward expert-level computer use, achieving a around 20 percent performance gain on OSExpert-Eval and closing the efficiency gap to humans by around 80 percent

  • 9 authors
·
Mar 8

Securing AI Agents: Implementing Role-Based Access Control for Industrial Applications

The emergence of Large Language Models (LLMs) has significantly advanced solutions across various domains, from political science to software development. However, these models are constrained by their training data, which is static and limited to information available up to a specific date. Additionally, their generalized nature often necessitates fine-tuning -- whether for classification or instructional purposes -- to effectively perform specific downstream tasks. AI agents, leveraging LLMs as their core, mitigate some of these limitations by accessing external tools and real-time data, enabling applications such as live weather reporting and data analysis. In industrial settings, AI agents are transforming operations by enhancing decision-making, predictive maintenance, and process optimization. For example, in manufacturing, AI agents enable near-autonomous systems that boost productivity and support real-time decision-making. Despite these advancements, AI agents remain vulnerable to security threats, including prompt injection attacks, which pose significant risks to their integrity and reliability. To address these challenges, this paper proposes a framework for integrating Role-Based Access Control (RBAC) into AI agents, providing a robust security guardrail. This framework aims to support the effective and scalable deployment of AI agents, with a focus on on-premises implementations.

  • 1 authors
·
Sep 14, 2025

DataEnvGym: Data Generation Agents in Teacher Environments with Student Feedback

The process of creating training data to teach models is currently driven by humans, who manually analyze model weaknesses and plan how to create data that improves a student model. Recent approaches using LLMs as annotators reduce human effort, but still require humans to interpret feedback from evaluations and control the LLM to produce data the student needs. Automating this labor-intensive process by creating autonomous data generation agents - or teachers - is desirable, but requires environments that can simulate the feedback-driven, iterative, closed loop of data creation. To enable rapid and scalable testing for such agents and their modules, we introduce DataEnvGym, a testbed of teacher environments for data generation agents. DataEnvGym frames data generation as a sequential decision-making task, involving an agent consisting of a data generation policy (which generates a plan for creating training data) and a data generation engine (which transforms the plan into data), inside an environment that provides student feedback. The agent's goal is to improve student performance. Students are iteratively trained and evaluated on generated data, with their feedback (in the form of errors or weak skills) being reported to the agent after each iteration. DataEnvGym includes multiple teacher environment instantiations across 3 levels of structure in the state representation and action space. More structured environments are based on inferred skills and offer more interpretability and curriculum control. We support 3 diverse tasks (math, code, and VQA) and test multiple students and teachers. Example agents in our teaching environments can iteratively improve students across tasks and settings. Moreover, we show that environments teach different skill levels and test variants of key modules, pointing to future work in improving data generation agents, engines, and feedback mechanisms.

  • 4 authors
·
Oct 8, 2024

Memory in the Age of AI Agents

Memory has emerged, and will continue to remain, a core capability of foundation model-based agents. As research on agent memory rapidly expands and attracts unprecedented attention, the field has also become increasingly fragmented. Existing works that fall under the umbrella of agent memory often differ substantially in their motivations, implementations, and evaluation protocols, while the proliferation of loosely defined memory terminologies has further obscured conceptual clarity. Traditional taxonomies such as long/short-term memory have proven insufficient to capture the diversity of contemporary agent memory systems. This work aims to provide an up-to-date landscape of current agent memory research. We begin by clearly delineating the scope of agent memory and distinguishing it from related concepts such as LLM memory, retrieval augmented generation (RAG), and context engineering. We then examine agent memory through the unified lenses of forms, functions, and dynamics. From the perspective of forms, we identify three dominant realizations of agent memory, namely token-level, parametric, and latent memory. From the perspective of functions, we propose a finer-grained taxonomy that distinguishes factual, experiential, and working memory. From the perspective of dynamics, we analyze how memory is formed, evolved, and retrieved over time. To support practical development, we compile a comprehensive summary of memory benchmarks and open-source frameworks. Beyond consolidation, we articulate a forward-looking perspective on emerging research frontiers, including memory automation, reinforcement learning integration, multimodal memory, multi-agent memory, and trustworthiness issues. We hope this survey serves not only as a reference for existing work, but also as a conceptual foundation for rethinking memory as a first-class primitive in the design of future agentic intelligence.

  • 47 authors
·
Dec 15, 2025 5

HaluMem: Evaluating Hallucinations in Memory Systems of Agents

Memory systems are key components that enable AI systems such as LLMs and AI agents to achieve long-term learning and sustained interaction. However, during memory storage and retrieval, these systems frequently exhibit memory hallucinations, including fabrication, errors, conflicts, and omissions. Existing evaluations of memory hallucinations are primarily end-to-end question answering, which makes it difficult to localize the operational stage within the memory system where hallucinations arise. To address this, we introduce the Hallucination in Memory Benchmark (HaluMem), the first operation level hallucination evaluation benchmark tailored to memory systems. HaluMem defines three evaluation tasks (memory extraction, memory updating, and memory question answering) to comprehensively reveal hallucination behaviors across different operational stages of interaction. To support evaluation, we construct user-centric, multi-turn human-AI interaction datasets, HaluMem-Medium and HaluMem-Long. Both include about 15k memory points and 3.5k multi-type questions. The average dialogue length per user reaches 1.5k and 2.6k turns, with context lengths exceeding 1M tokens, enabling evaluation of hallucinations across different context scales and task complexities. Empirical studies based on HaluMem show that existing memory systems tend to generate and accumulate hallucinations during the extraction and updating stages, which subsequently propagate errors to the question answering stage. Future research should focus on developing interpretable and constrained memory operation mechanisms that systematically suppress hallucinations and improve memory reliability.

MemTensor MemTensor
·
Nov 5, 2025 3

SimpleMem: Efficient Lifelong Memory for LLM Agents

To support reliable long-term interaction in complex environments, LLM agents require memory systems that efficiently manage historical experiences. Existing approaches either retain full interaction histories via passive context extension, leading to substantial redundancy, or rely on iterative reasoning to filter noise, incurring high token costs. To address this challenge, we introduce SimpleMem, an efficient memory framework based on semantic lossless compression. We propose a three-stage pipeline designed to maximize information density and token utilization: (1) Semantic Structured Compression, which applies entropy-aware filtering to distill unstructured interactions into compact, multi-view indexed memory units; (2) Recursive Memory Consolidation, an asynchronous process that integrates related units into higher-level abstract representations to reduce redundancy; and (3) Adaptive Query-Aware Retrieval, which dynamically adjusts retrieval scope based on query complexity to construct precise context efficiently. Experiments on benchmark datasets show that our method consistently outperforms baseline approaches in accuracy, retrieval efficiency, and inference cost, achieving an average F1 improvement of 26.4% while reducing inference-time token consumption by up to 30-fold, demonstrating a superior balance between performance and efficiency. Code is available at https://github.com/aiming-lab/SimpleMem.

  • 8 authors
·
Jan 5 3

VitaBench 2.0: Evaluating Personalized and Proactive Agents in Long-Term User Interactions

Large language models (LLMs) have evolved into interactive agents that collaborate with users in real-world tasks. Effective collaboration in such settings increasingly depends on understanding the user beyond what is explicitly stated, as user intent is often reflected in fragmented daily interactions and requires both personalized modeling and proactive interaction. However, existing agent benchmarks primarily evaluate reasoning and tool use, largely overlooking the challenges of inferring and leveraging user preferences in realistic scenarios. To address this gap, we introduce VitaBench 2.0, a benchmark for evaluating personalized and proactive agent behavior in long-term user interactions. In VitaBench 2.0, tasks are organized as temporally ordered sequences for individual users, where preferences are embedded in fragmented and heterogeneous interactions. Successful completion of tasks requires the agent to continuously extract, utilize, and update user preferences from these interactions. We further evaluate proactiveness through tasks that require agents to recognize missing information and actively acquire it from users or environments before making decisions. To support systematic analysis, we provide an extensible memory interface that enables controlled comparison across different memory architectures. We benchmark a diverse set of frontier proprietary and open-source LLMs. Results show that real-world personalization remains highly challenging even for state-of-the-art models, revealing a substantial gap between current capabilities and practical requirements. Extensive analysis further reveals the failure modes and capability bottlenecks of current agents in real-world personalized decision-making, providing insights for future model improvements.

meituan-longcat LongCat
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May 25 2

Context as a Tool: Context Management for Long-Horizon SWE-Agents

Agents based on large language models have recently shown strong potential on real-world software engineering (SWE) tasks that require long-horizon interaction with repository-scale codebases. However, most existing agents rely on append-only context maintenance or passively triggered compression heuristics, which often lead to context explosion, semantic drift, and degraded reasoning in long-running interactions. We propose CAT, a new context management paradigm that elevates context maintenance to a callable tool integrated into the decision-making process of agents. CAT formalizes a structured context workspace consisting of stable task semantics, condensed long-term memory, and high-fidelity short-term interactions, and enables agents to proactively compress historical trajectories into actionable summaries at appropriate milestones. To support context management for SWE-agents, we propose a trajectory-level supervision framework, CAT-GENERATOR, based on an offline data construction pipeline that injects context-management actions into complete interaction trajectories. Using this framework, we train a context-aware model, SWE-Compressor. Experiments on SWE-Bench-Verified demonstrate that SWE-Compressor reaches a 57.6% solved rate and significantly outperforms ReAct-based agents and static compression baselines, while maintaining stable and scalable long-horizon reasoning under a bounded context budget.

  • 7 authors
·
Dec 26, 2025

VESTA: Visual Exploration with Statistical Tool Agents

Fitting quantitative models to data is a central step in scientific workflows, yet it remains one of the least automated. Recent agent-based systems leverage language and vision-language models (VLMs) to iteratively propose and refine statistical models, but these systems struggle on more challenging modeling tasks. To address these limitations, we introduce VESTA: Visual Exploration with Statistical Tool Agents, a framework that equips VLMs with a dynamically growing exploration toolkit to guide model refinement through data transformations, hypothesis-driven visualizations, and robust statistical tests. Unlike prior systems that rely on iterative critique alone, VESTA actively explores data before and during refinement by selecting or creating diagnostic tools, which accumulate in the model's context and can be reused later. We evaluate VESTA against established baselines in three toolkit configurations: no tools, static expert-written tools, and dynamic model-written tools. To support this evaluation, we introduce DAWN (Dataset for Automated Workflows and Numerical Modeling), a benchmark targeting distribution fitting and time series modeling with varying difficulty tiers, and culminating in real-world astronomy tasks including modeling initial mass functions and gravitational-wave chirp signals. We find that VESTA's dynamic tool creation outperforms prior agentic pipelines, with the largest gains on complex and domain-specific tasks. We further show that dynamically generated tools are substantially more sophisticated than those produced by existing visual tool-creation systems, covering more diagnostic categories per function and strongly preferring visual outputs that the VLM critic can reason over directly.

  • 9 authors
·
May 28

AI Planning Framework for LLM-Based Web Agents

Developing autonomous agents for web-based tasks is a core challenge in AI. While Large Language Model (LLM) agents can interpret complex user requests, they often operate as black boxes, making it difficult to diagnose why they fail or how they plan. This paper addresses this gap by formally treating web tasks as sequential decision-making processes. We introduce a taxonomy that maps modern agent architectures to traditional planning paradigms: Step-by-Step agents to Breadth-First Search (BFS), Tree Search agents to Best-First Tree Search, and Full-Plan-in-Advance agents to Depth-First Search (DFS). This framework allows for a principled diagnosis of system failures like context drift and incoherent task decomposition. To evaluate these behaviors, we propose five novel evaluation metrics that assess trajectory quality beyond simple success rates. We support this analysis with a new dataset of 794 human-labeled trajectories from the WebArena benchmark. Finally, we validate our evaluation framework by comparing a baseline Step-by-Step agent against a novel Full-Plan-in-Advance implementation. Our results reveal that while the Step-by-Step agent aligns more closely with human gold trajectories (38% overall success), the Full-Plan-in-Advance agent excels in technical measures such as element accuracy (89%), demonstrating the necessity of our proposed metrics for selecting appropriate agent architectures based on specific application constraints.

  • 2 authors
·
Mar 12

Generalization in Online Reinforcement Learning for Mobile Agents

Graphical user interface (GUI)-based mobile agents automate digital tasks on mobile devices by interpreting natural-language instructions and interacting with the screen. While recent methods apply reinforcement learning (RL) to train vision-language-model(VLM) agents in interactive environments with a primary focus on performance, generalization remains underexplored due to the lack of standardized benchmarks and open-source RL systems. In this work, we formalize the problem as a Contextual Markov Decision Process (CMDP) and introduce AndroidWorld-Generalization, a benchmark with three increasingly challenging regimes for evaluating zero-shot generalization to unseen task instances, templates, and applications. We further propose an RL training system that integrates Group Relative Policy Optimization (GRPO) with a scalable rollout collection system, consisting of containerized infrastructure and asynchronous execution % , and error recovery to support reliable and efficient training. Experiments on AndroidWorld-Generalization show that RL enables a 7B-parameter VLM agent to surpass supervised fine-tuning baselines, yielding a 26.1\% improvement on unseen instances but only limited gains on unseen templates (15.7\%) and apps (8.3\%), underscoring the challenges of generalization. As a preliminary step, we demonstrate that few-shot adaptation at test-time improves performance on unseen apps, motivating future research in this direction. To support reproducibility and fair comparison, we open-source the full RL training system, including the environment, task suite, models, prompt configurations, and the underlying infrastructure https://github.com/zihuanjiang/AndroidWorld-Generalization.

  • 8 authors
·
Mar 7

Towards Scalable Multi-domain Conversational Agents: The Schema-Guided Dialogue Dataset

Virtual assistants such as Google Assistant, Alexa and Siri provide a conversational interface to a large number of services and APIs spanning multiple domains. Such systems need to support an ever-increasing number of services with possibly overlapping functionality. Furthermore, some of these services have little to no training data available. Existing public datasets for task-oriented dialogue do not sufficiently capture these challenges since they cover few domains and assume a single static ontology per domain. In this work, we introduce the the Schema-Guided Dialogue (SGD) dataset, containing over 16k multi-domain conversations spanning 16 domains. Our dataset exceeds the existing task-oriented dialogue corpora in scale, while also highlighting the challenges associated with building large-scale virtual assistants. It provides a challenging testbed for a number of tasks including language understanding, slot filling, dialogue state tracking and response generation. Along the same lines, we present a schema-guided paradigm for task-oriented dialogue, in which predictions are made over a dynamic set of intents and slots, provided as input, using their natural language descriptions. This allows a single dialogue system to easily support a large number of services and facilitates simple integration of new services without requiring additional training data. Building upon the proposed paradigm, we release a model for dialogue state tracking capable of zero-shot generalization to new APIs, while remaining competitive in the regular setting.

  • 5 authors
·
Sep 12, 2019

AgentScope 1.0: A Developer-Centric Framework for Building Agentic Applications

Driven by rapid advancements of Large Language Models (LLMs), agents are empowered to combine intrinsic knowledge with dynamic tool use, greatly enhancing their capacity to address real-world tasks. In line with such an evolution, AgentScope introduces major improvements in a new version (1.0), towards comprehensively supporting flexible and efficient tool-based agent-environment interactions for building agentic applications. Specifically, we abstract foundational components essential for agentic applications and provide unified interfaces and extensible modules, enabling developers to easily leverage the latest progress, such as new models and MCPs. Furthermore, we ground agent behaviors in the ReAct paradigm and offer advanced agent-level infrastructure based on a systematic asynchronous design, which enriches both human-agent and agent-agent interaction patterns while improving execution efficiency. Building on this foundation, we integrate several built-in agents tailored to specific practical scenarios. AgentScope also includes robust engineering support for developer-friendly experiences. We provide a scalable evaluation module with a visual studio interface, making the development of long-trajectory agentic applications more manageable and easier to trace. In addition, AgentScope offers a runtime sandbox to ensure safe agent execution and facilitates rapid deployment in production environments. With these enhancements, AgentScope provides a practical foundation for building scalable, adaptive, and effective agentic applications.

  • 23 authors
·
Aug 22, 2025 4

HY-Embodied-0.5: Embodied Foundation Models for Real-World Agents

We introduce HY-Embodied-0.5, a family of foundation models specifically designed for real-world embodied agents. To bridge the gap between general Vision-Language Models (VLMs) and the demands of embodied agents, our models are developed to enhance the core capabilities required by embodied intelligence: spatial and temporal visual perception, alongside advanced embodied reasoning for prediction, interaction, and planning. The HY-Embodied-0.5 suite comprises two primary variants: an efficient model with 2B activated parameters designed for edge deployment, and a powerful model with 32B activated parameters targeted for complex reasoning. To support the fine-grained visual perception essential for embodied tasks, we adopt a Mixture-of-Transformers (MoT) architecture to enable modality-specific computing. By incorporating latent tokens, this design effectively enhances the perceptual representation of the models. To improve reasoning capabilities, we introduce an iterative, self-evolving post-training paradigm. Furthermore, we employ on-policy distillation to transfer the advanced capabilities of the large model to the smaller variant, thereby maximizing the performance potential of the compact model. Extensive evaluations across 22 benchmarks, spanning visual perception, spatial reasoning, and embodied understanding, demonstrate the effectiveness of our approach. Our MoT-2B model outperforms similarly sized state-of-the-art models on 16 benchmarks, while the 32B variant achieves performance comparable to frontier models such as Gemini 3.0 Pro. In downstream robot control experiments, we leverage our robust VLM foundation to train an effective Vision-Language-Action (VLA) model, achieving compelling results in real-world physical evaluations. Code and models are open-sourced at https://github.com/Tencent-Hunyuan/HY-Embodied.

Octo-planner: On-device Language Model for Planner-Action Agents

AI agents have become increasingly significant in various domains, enabling autonomous decision-making and problem-solving. To function effectively, these agents require a planning process that determines the best course of action and then executes the planned actions. In this paper, we present an efficient on-device Planner-Action framework that separates planning and action execution into two distinct components: a planner agent based on Phi-3 Mini, a 3.8 billion parameter LLM optimized for edge devices, and an action agent using the Octopus model for function execution. The planner agent first responds to user queries by decomposing tasks into a sequence of sub-steps, which are then executed by the action agent. To optimize performance on resource-constrained devices, we employ model fine-tuning instead of in-context learning, reducing computational costs and energy consumption while improving response times. Our approach involves using GPT-4 to generate diverse planning queries and responses based on available functions, with subsequent validations to ensure data quality. We fine-tune the Phi-3 Mini model on this curated dataset, achieving a 97\% success rate in our in-domain test environment. To address multi-domain planning challenges, we developed a multi-LoRA training method that merges weights from LoRAs trained on distinct function subsets. This approach enables flexible handling of complex, multi-domain queries while maintaining computational efficiency on resource-constrained devices. To support further research, we have open-sourced our model weights at https://huggingface.co/NexaAIDev/octopus-planning. For the demo, please refer to https://www.nexa4ai.com/octo-planner.

  • 4 authors
·
Jun 26, 2024 5

DaMo: Data Mixing Optimizer in Fine-tuning Multimodal LLMs for Mobile Phone Agents

Mobile Phone Agents (MPAs) have emerged as a promising research direction due to their broad applicability across diverse scenarios. While Multimodal Large Language Models (MLLMs) serve as the foundation for MPAs, their effectiveness in handling multiple mobile phone tasks simultaneously remains limited. Although multitask supervised fine-tuning (SFT) is widely adopted for multitask learning, existing approaches struggle to determine optimal training data compositions for peak performance. To address this challenge, we propose DaMo (Data Mixture Optimizer) - a novel solution employing a trainable network that predicts optimal data mixtures by forecasting downstream task performance for any given dataset ratio. To support comprehensive evaluation, we introduce PhoneAgentBench, the first specialized benchmark to evaluate MLLMs on multimodal mobile phone tasks, comprising 1235 QA pairs spanning diverse real-world industrial mobile application scenarios. Demonstrating strong predictive capability (R^2=0.81) in small-scale pilot experiments, DaMo efficiently extrapolates optimal data mixing configurations. Our results show DaMo achieves a 3.38% performance improvement on PhoneAgentBench compared to alternative methods. Furthermore, extensive experiments across established benchmarks including BFCL-v3, MME-Reasoning, MME-Perception, and OCRBench reveal DaMo's superior generalization, outperforming other approaches by 2.57% in terms of average score. When used solely for MLLM optimization on the BFCL-v3 task, DaMo improves the metrics by 12.47% than other methods. Notably, DaMo maintains robust scalability, preserving its effectiveness when applied to other model architectures. The code and dataset are available at https://github.com/OPPO-Mente-Lab/DaMo.git

OPPOer OPPO
·
Oct 22, 2025 2

Orak: A Foundational Benchmark for Training and Evaluating LLM Agents on Diverse Video Games

Large Language Model (LLM) agents are reshaping the game industry, particularly with more intelligent and human-preferable game characters. However, existing game benchmarks fall short of practical needs: they lack evaluations of diverse LLM capabilities across various game genres, studies of agentic modules crucial for complex gameplay, and fine-tuning datasets for aligning pre-trained LLMs into gaming agents. To fill these gaps, we present \benchname{}, a foundational benchmark designed to train and evaluate LLM agents across diverse real-world video games. Unlike existing benchmarks, Orak includes 12 popular video games spanning all major genres, enabling comprehensive studies of LLM capabilities and agentic modules essential for intricate game scenarios. To support consistent evaluation of LLMs, we introduce a plug-and-play interface based on Model Context Protocol (MCP) that enables LLMs to seamlessly connect with games and manipulate agentic modules. Additionally, we propose a fine-tuning dataset, consisting of LLM gameplay trajectories across diverse game genres. Orak offers a comprehensive evaluation framework, encompassing general game score leaderboards, LLM battle arenas, and in-depth analyses of visual input state, agentic strategies, and fine-tuning effects, establishing a foundation towards building generic gaming agents. Code is available at https://github.com/krafton-ai/Orak.

  • 16 authors
·
Jun 4, 2025 2

Multimodal Policy Internalization for Conversational Agents

Modern conversational agents like ChatGPT and Alexa+ rely on predefined policies specifying metadata, response styles, and tool-usage rules. As these LLM-based systems expand to support diverse business and user queries, such policies, often implemented as in-context prompts, are becoming increasingly complex and lengthy, making faithful adherence difficult and imposing large fixed computational costs. With the rise of multimodal agents, policies that govern visual and multimodal behaviors are critical but remain understudied. Prior prompt-compression work mainly shortens task templates and demonstrations, while existing policy-alignment studies focus only on text-based safety rules. We introduce Multimodal Policy Internalization (MPI), a new task that internalizes reasoning-intensive multimodal policies into model parameters, enabling stronger policy-following without including the policy during inference. MPI poses unique data and algorithmic challenges. We build two datasets spanning synthetic and real-world decision-making and tool-using tasks and propose TriMPI, a three-stage training framework. TriMPI first injects policy knowledge via continual pretraining, then performs supervised finetuning, and finally applies PolicyRollout, a GRPO-style reinforcement learning extension that augments rollouts with policy-aware responses for grounded exploration. TriMPI achieves notable gains in end-to-end accuracy, generalization, and robustness to forgetting. As the first work on multimodal policy internalization, we provide datasets, training recipes, and comprehensive evaluations to foster future research. Project page: https://mikewangwzhl.github.io/TriMPI.

amazon Amazon
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Oct 10, 2025 2

How Much Static Structure Do Code Agents Need? A Study of Deterministic Anchoring

LLM-based code agents navigate repositories through keyword search but miss the structural relationships, such as call graphs, inheritance hierarchies, and configuration dependencies, that define how software actually works. This makes agent navigation stochastic and difficult to reproduce across runs. We investigate whether lightweight static analysis can provide deterministic anchors for these agents: stable structural facts injected as plain-text comments that constrain probabilistic exploration and make navigation more predictable. Starting from a strong baseline, Codex from OpenAI, we systematically inject varying granularities of structural annotations and measure their effects on localization, trajectory behavior, and run-to-run stability. Our study identifies what we call the deterministic anchoring effect: static structure helps less by making agents "smarter" and more by making their navigation disciplined and reproducible. Three observations support this finding: (1) Anchoring works: lightweight call/inheritance topology improves function-level localization (+2.2pp Func@5) and shortens trajectories (-1.6 interaction rounds); (2) Anchoring is scale-sensitive: the optimal granularity and directionality depend on repository characteristics, where denser semantics show diminishing returns and hub-heavy projects benefit from inverse-only links that expose "who-calls-me" without forward edges; (3) Anchoring stabilizes: tags raise link-following rate from 0.15-0.18 to 0.21-0.24, roughly halve run-to-run variance, and improve single-run reliability (Pass@1 +3.4 pp) on medium-scale repositories, at the cost of roughly 10% more input tokens. These observations suggest practical guidelines: default to lightweight topology on medium projects, prune forward edges in large repositories, and reserve dense tags for implicit-dependency cases.

VideoFDB: Evaluating Full-Duplex Vision-Speech Capabilities in Conversational Agents

Natural human conversation is full-duplex and audio-visual: people simultaneously speak and listen while continuously interpreting and producing nonverbal cues, such as nods, smiles, and gestures. To support successful human-agent interaction, agents must model full-duplex audiovisual conversation; however, existing full-duplex benchmarks evaluate only speech. In this work, we present VideoFDB, the first benchmark to evaluate full-duplex audio-visual-to-audio-visual (AV2AV) conversational agents. VideoFDB contributes (i) 237 dyadic clips spanning 11 nonverbal conversational dynamics from real-world video calls, (ii) a taxonomy separating perception from generation behaviors, and (iii) a rubric-based LM-as-judge evaluation framework with interpretable axes for assessing conversational quality with respect to nonverbal conversational dynamics. Across open- and closed-source vision-speech agents, we find systematic failure modes: captioning collapse and visual-stream ignorance, and we show that current systems exploit vision for explicit visual question answering but not for the streaming joint audiovisual grounding required in natural conversation. We further evaluate cascaded speech-to-avatar systems and find that their architecture fundamentally precludes the production of full-duplex nonverbal cues. As the first benchmark for full-duplex AV2AV interaction, VideoFDB establishes a foundation for systematic evaluation and, we hope, will accelerate the advancement and development of next-generation multimodal conversational agents.

  • 9 authors
·
May 27

MEM1: Learning to Synergize Memory and Reasoning for Efficient Long-Horizon Agents

Modern language agents must operate over long-horizon, multi-turn interactions, where they retrieve external information, adapt to observations, and answer interdependent queries. Yet, most LLM systems rely on full-context prompting, appending all past turns regardless of their relevance. This leads to unbounded memory growth, increased computational costs, and degraded reasoning performance on out-of-distribution input lengths. We introduce MEM1, an end-to-end reinforcement learning framework that enables agents to operate with constant memory across long multi-turn tasks. At each turn, MEM1 updates a compact shared internal state that jointly supports memory consolidation and reasoning. This state integrates prior memory with new observations from the environment while strategically discarding irrelevant or redundant information. To support training in more realistic and compositional settings, we propose a simple yet effective and scalable approach to constructing multi-turn environments by composing existing datasets into arbitrarily complex task sequences. Experiments across three domains, including internal retrieval QA, open-domain web QA, and multi-turn web shopping, show that MEM1-7B improves performance by 3.5x while reducing memory usage by 3.7x compared to Qwen2.5-14B-Instruct on a 16-objective multi-hop QA task, and generalizes beyond the training horizon. Our results demonstrate the promise of reasoning-driven memory consolidation as a scalable alternative to existing solutions for training long-horizon interactive agents, where both efficiency and performance are optimized.

  • 9 authors
·
Jun 18, 2025

Interactive Agents: Simulating Counselor-Client Psychological Counseling via Role-Playing LLM-to-LLM Interactions

Virtual counselors powered by large language models (LLMs) aim to create interactive support systems that effectively assist clients struggling with mental health challenges. To replicate counselor-client conversations, researchers have built an online mental health platform that allows professional counselors to provide clients with text-based counseling services for about an hour per session. Notwithstanding its effectiveness, challenges exist as human annotation is time-consuming, cost-intensive, privacy-protected, and not scalable. To address this issue and investigate the applicability of LLMs in psychological counseling conversation simulation, we propose a framework that employs two LLMs via role-playing for simulating counselor-client interactions. Our framework involves two LLMs, one acting as a client equipped with a specific and real-life user profile and the other playing the role of an experienced counselor, generating professional responses using integrative therapy techniques. We implement both the counselor and the client by zero-shot prompting the GPT-4 model. In order to assess the effectiveness of LLMs in simulating counselor-client interactions and understand the disparities between LLM- and human-generated conversations, we evaluate the synthetic data from various perspectives. We begin by assessing the client's performance through automatic evaluations. Next, we analyze and compare the disparities between dialogues generated by the LLM and those generated by professional counselors. Furthermore, we conduct extensive experiments to thoroughly examine the performance of our LLM-based counselor trained with synthetic interactive dialogues by benchmarking against state-of-the-art models for mental health.

  • 2 authors
·
Aug 28, 2024

AutoAgent: Evolving Cognition and Elastic Memory Orchestration for Adaptive Agents

Autonomous agent frameworks still struggle to reconcile long-term experiential learning with real-time, context-sensitive decision-making. In practice, this gap appears as static cognition, rigid workflow dependence, and inefficient context usage, which jointly limit adaptability in open-ended and non-stationary environments. To address these limitations, we present AutoAgent, a self-evolving multi-agent framework built on three tightly coupled components: evolving cognition, on-the-fly contextual decision-making, and elastic memory orchestration. At the core of AutoAgent, each agent maintains structured prompt-level cognition over tools, self-capabilities, peer expertise, and task knowledge. During execution, this cognition is combined with live task context to select actions from a unified space that includes tool calls, LLM-based generation, and inter-agent requests. To support efficient long-horizon reasoning, an Elastic Memory Orchestrator dynamically organizes interaction history by preserving raw records, compressing redundant trajectories, and constructing reusable episodic abstractions, thereby reducing token overhead while retaining decision-critical evidence. These components are integrated through a closed-loop cognitive evolution process that aligns intended actions with observed outcomes to continuously update cognition and expand reusable skills, without external retraining. Empirical results across retrieval-augmented reasoning, tool-augmented agent benchmarks, and embodied task environments show that AutoAgent consistently improves task success, tool-use efficiency, and collaborative robustness over static and memory-augmented baselines. Overall, AutoAgent provides a unified and practical foundation for adaptive autonomous agents that must learn from experience while making reliable context-aware decisions in dynamic environments.

  • 5 authors
·
Mar 10

Ares: Adaptive Reasoning Effort Selection for Efficient LLM Agents

Modern agents powered by thinking LLMs achieve high accuracy through long chain-of-thought reasoning but incur substantial inference costs. While many LLMs now support configurable reasoning levels (e.g., high/medium/low), static strategies are often ineffective: using low-effort modes at every step leads to significant performance degradation, while random selection fails to preserve accuracy or provide meaningful cost reduction. However, agents should reserve high reasoning effort for difficult steps like navigating complex website structures, while using lower-effort modes for simpler steps like opening a target URL. In this paper, we propose Ares, a framework for per-step dynamic reasoning effort selection tailored for multi-step agent tasks. Ares employs a lightweight router to predict the lowest appropriate reasoning level for each step based on the interaction history. To train this router, we develop a data generation pipeline that identifies the minimum reasoning effort required for successful step completion. We then fine-tune the router to predict these levels, enabling plug-and-play integration for any LLM agents. We evaluate Ares on a diverse set of agent tasks, including TAU-Bench for tool use agents, BrowseComp-Plus for deep-research agents, and WebArena for web agents. Experimental results show that Ares reduces reasoning token usage by up to 52.7% compared to fixed high-effort reasoning, while introducing minimal degradation in task success rates.

  • 5 authors
·
Mar 8

Adaptive Memory Admission Control for LLM Agents

LLM-based agents increasingly rely on long-term memory to support multi-session reasoning and interaction, yet current systems provide little control over what information is retained. In practice, agents either accumulate large volumes of conversational content, including hallucinated or obsolete facts, or depend on opaque, fully LLM-driven memory policies that are costly and difficult to audit. As a result, memory admission remains a poorly specified and weakly controlled component in agent architectures. To address this gap, we propose Adaptive Memory Admission Control (A-MAC), a framework that treats memory admission as a structured decision problem. A-MAC decomposes memory value into five complementary and interpretable factors: future utility, factual confidence, semantic novelty, temporal recency, and content type prior. The framework combines lightweight rule-based feature extraction with a single LLM-assisted utility assessment, and learns domain-adaptive admission policies through cross-validated optimization. This design enables transparent and efficient control over long-term memory. Experiments on the LoCoMo benchmark show that A-MAC achieves a superior precision-recall tradeoff, improving F1 to 0.583 while reducing latency by 31% compared to state-of-the-art LLM-native memory systems. Ablation results identify content type prior as the most influential factor for reliable memory admission. These findings demonstrate that explicit and interpretable admission control is a critical design principle for scalable and reliable memory in LLM-based agents.

  • 8 authors
·
Mar 3

WebArbiter: A Principle-Guided Reasoning Process Reward Model for Web Agents

Web agents hold great potential for automating complex computer tasks, yet their interactions involve long-horizon, sequential decision-making with irreversible actions. In such settings, outcome-based supervision is sparse and delayed, often rewarding incorrect trajectories and failing to support inference-time scaling. This motivates the use of Process Reward Models (WebPRMs) for web navigation, but existing approaches remain limited: scalar WebPRMs collapse progress into coarse, weakly grounded signals, while checklist-based WebPRMs rely on brittle template matching that fails under layout or semantic changes and often mislabels superficially correct actions as successful, providing little insight or interpretability. To address these challenges, we introduce WebArbiter, a reasoning-first, principle-inducing WebPRM that formulates reward modeling as text generation, producing structured justifications that conclude with a preference verdict and identify the action most conducive to task completion under the current context. Training follows a two-stage pipeline: reasoning distillation equips the model with coherent principle-guided reasoning, and reinforcement learning corrects teacher biases by directly aligning verdicts with correctness, enabling stronger generalization. To support systematic evaluation, we release WebPRMBench, a comprehensive benchmark spanning four diverse web environments with rich tasks and high-quality preference annotations. On WebPRMBench, WebArbiter-7B outperforms the strongest baseline, GPT-5, by 9.1 points. In reward-guided trajectory search on WebArena-Lite, it surpasses the best prior WebPRM by up to 7.2 points, underscoring its robustness and practical value in real-world complex web tasks.

AtomicCommitBench: Can Coding Agents Reconstruct Commit Histories from Squashed Patches?

Coding agents often finish a session by returning one squashed patch that mixes feature implementation, bug fixes, refactorings, tests, and configuration edits. While the final code may be correct, collapsing unrelated edits into one patch removes the history structure needed for review, selective revert, and later maintenance. We study retrospective commit-history reconstruction: given a completed squashed change, an agent groups its hunks into commits and materializes a replayable commit sequence. We formalize the task as hunk-to-commit partitioning with a replay requirement and build AtomicCommitBench, containing 800 real consecutive-commit episodes from 10 Python projects. Because multiple decompositions may be reasonable, we evaluate outputs using complementary metrics: PPAR for replay validity, ARI for reference-based grouping quality, and TCR for failure containment on scoreable modified-test episodes. Natural retrospective reconstruction proves substantially harder than replay checking or synthetic tangling. Although nearly all non-random methods achieve replay validity (PPAR >= 0.988), grouping quality ranges from 0.03 to 0.46 ARI. Matched synthetic composites are much easier than real same-author squashed diffs (+0.333 ARI). In our evaluation, the GPT-5.4 setup driven by Codex CLI (0.46 ARI) and the GLM-5 setup driven by Claude Code (0.43 ARI) outperform MiniMax (0.31) and Kimi (0.29). Qualitative analysis identifies same-file lumping and support-hunk drift as recurring failure modes. Dependency-Aware Commit Evidence (DACE) improves the lower-scoring setups by 0.05 to 0.08 ARI, indicating that dependency cues and hunk-role information help agents avoid locality-driven grouping errors. AtomicCommitBench enables evaluation of the commit histories produced by coding agents alongside the final code.

  • 3 authors
·
Jul 2

Springdrift: An Auditable Persistent Runtime for LLM Agents with Case-Based Memory, Normative Safety, and Ambient Self-Perception

We present Springdrift, a persistent runtime for long-lived LLM agents. The system integrates an auditable execution substrate (append-only memory, supervised processes, git-backed recovery), a case-based reasoning memory layer with hybrid retrieval (evaluated against a dense cosine baseline), a deterministic normative calculus for safety gating with auditable axiom trails, and continuous ambient self-perception via a structured self-state representation (the sensorium) injected each cycle without tool calls. These properties support behaviours difficult to achieve in session-bounded systems: cross-session task continuity, cross-channel context maintenance, end-to-end forensic reconstruction of decisions, and self-diagnostic behaviour. We report on a single-instance deployment over 23 days (19 operating days), during which the agent diagnosed its own infrastructure bugs, classified failure modes, identified an architectural vulnerability, and maintained context across email and web channels -- without explicit instruction. We introduce the term Artificial Retainer for this category: a non-human system with persistent memory, defined authority, domain-specific autonomy, and forensic accountability in an ongoing relationship with a specific principal -- distinguished from software assistants and autonomous agents, drawing on professional retainer relationships and the bounded autonomy of trained working animals. This is a technical report on a systems design and deployment case study, not a benchmark-driven evaluation. Evidence is from a single instance with a single operator, presented as illustration of what these architectural properties can support in practice. Implemented in approximately Gleam on Erlang/OTP. Code, artefacts, and redacted operational logs will be available at https://github.com/seamus-brady/springdrift upon publication.

  • 1 authors
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Apr 5

MagicGUI-RMS: A Multi-Agent Reward Model System for Self-Evolving GUI Agents via Automated Feedback Reflux

Graphical user interface (GUI) agents are rapidly progressing toward autonomous interaction and reliable task execution across diverse applications. However, two central challenges remain unresolved: automating the evaluation of agent trajectories and generating high-quality training data at scale to enable continual improvement. Existing approaches often depend on manual annotation or static rule-based verification, which restricts scalability and limits adaptability in dynamic environments. We present MagicGUI-RMS, a multi-agent reward model system that delivers adaptive trajectory evaluation, corrective feedback, and self-evolving learning capabilities. MagicGUI-RMS integrates a Domain-Specific Reward Model (DS-RM) with a General-Purpose Reward Model (GP-RM), enabling fine-grained action assessment and robust generalization across heterogeneous GUI tasks. To support reward learning at scale, we design a structured data construction pipeline that automatically produces balanced and diverse reward datasets, effectively reducing annotation costs while maintaining sample fidelity. During execution, the reward model system identifies erroneous actions, proposes refined alternatives, and continuously enhances agent behavior through an automated data-reflux mechanism. Extensive experiments demonstrate that MagicGUI-RMS yields substantial gains in task accuracy, behavioral robustness. These results establish MagicGUI-RMS as a principled and effective foundation for building self-improving GUI agents driven by reward-based adaptation.

  • 20 authors
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Jan 19

RefactorBench: Evaluating Stateful Reasoning in Language Agents Through Code

Recent advances in language model (LM) agents and function calling have enabled autonomous, feedback-driven systems to solve problems across various digital domains. To better understand the unique limitations of LM agents, we introduce RefactorBench, a benchmark consisting of 100 large handcrafted multi-file refactoring tasks in popular open-source repositories. Solving tasks within RefactorBench requires thorough exploration of dependencies across multiple files and strong adherence to relevant instructions. Every task is defined by 3 natural language instructions of varying specificity and is mutually exclusive, allowing for the creation of longer combined tasks on the same repository. Baselines on RefactorBench reveal that current LM agents struggle with simple compositional tasks, solving only 22% of tasks with base instructions, in contrast to a human developer with short time constraints solving 87%. Through trajectory analysis, we identify various unique failure modes of LM agents, and further explore the failure mode of tracking past actions. By adapting a baseline agent to condition on representations of state, we achieve a 43.9% improvement in solving RefactorBench tasks. We further extend our state-aware approach to encompass entire digital environments and outline potential directions for future research. RefactorBench aims to support the study of LM agents by providing a set of real-world, multi-hop tasks within the realm of code.

  • 5 authors
·
Mar 10, 2025

ESC-Eval: Evaluating Emotion Support Conversations in Large Language Models

Emotion Support Conversation (ESC) is a crucial application, which aims to reduce human stress, offer emotional guidance, and ultimately enhance human mental and physical well-being. With the advancement of Large Language Models (LLMs), many researchers have employed LLMs as the ESC models. However, the evaluation of these LLM-based ESCs remains uncertain. Inspired by the awesome development of role-playing agents, we propose an ESC Evaluation framework (ESC-Eval), which uses a role-playing agent to interact with ESC models, followed by a manual evaluation of the interactive dialogues. In detail, we first re-organize 2,801 role-playing cards from seven existing datasets to define the roles of the role-playing agent. Second, we train a specific role-playing model called ESC-Role which behaves more like a confused person than GPT-4. Third, through ESC-Role and organized role cards, we systematically conduct experiments using 14 LLMs as the ESC models, including general AI-assistant LLMs (ChatGPT) and ESC-oriented LLMs (ExTES-Llama). We conduct comprehensive human annotations on interactive multi-turn dialogues of different ESC models. The results show that ESC-oriented LLMs exhibit superior ESC abilities compared to general AI-assistant LLMs, but there is still a gap behind human performance. Moreover, to automate the scoring process for future ESC models, we developed ESC-RANK, which trained on the annotated data, achieving a scoring performance surpassing 35 points of GPT-4. Our data and code are available at https://github.com/haidequanbu/ESC-Eval.

  • 13 authors
·
Jun 21, 2024

StockBench: Can LLM Agents Trade Stocks Profitably In Real-world Markets?

Large language models (LLMs) have recently demonstrated strong capabilities as autonomous agents, showing promise in reasoning, tool use, and sequential decision-making. While prior benchmarks have evaluated LLM agents in domains such as software engineering and scientific discovery, the finance domain remains underexplored, despite its direct relevance to economic value and high-stakes decision-making. Existing financial benchmarks primarily test static knowledge through question answering, but they fall short of capturing the dynamic and iterative nature of trading. To address this gap, we introduce StockBench, a contamination-free benchmark designed to evaluate LLM agents in realistic, multi-month stock trading environments. Agents receive daily market signals -- including prices, fundamentals, and news -- and must make sequential buy, sell, or hold decisions. Performance is assessed using financial metrics such as cumulative return, maximum drawdown, and the Sortino ratio. Our evaluation of state-of-the-art proprietary (e.g., GPT-5, Claude-4) and open-weight (e.g., Qwen3, Kimi-K2, GLM-4.5) models shows that while most LLM agents struggle to outperform the simple buy-and-hold baseline, several models demonstrate the potential to deliver higher returns and manage risk more effectively. These findings highlight both the challenges and opportunities in developing LLM-powered financial agents, showing that excelling at static financial knowledge tasks does not necessarily translate into successful trading strategies. We release StockBench as an open-source resource to support reproducibility and advance future research in this domain.

  • 7 authors
·
Oct 2, 2025 4

Navigating the Digital World as Humans Do: Universal Visual Grounding for GUI Agents

Multimodal large language models (MLLMs) are transforming the capabilities of graphical user interface (GUI) agents, facilitating their transition from controlled simulations to complex, real-world applications across various platforms. However, the effectiveness of these agents hinges on the robustness of their grounding capability. Current GUI agents predominantly utilize text-based representations such as HTML or accessibility trees, which, despite their utility, often introduce noise, incompleteness, and increased computational overhead. In this paper, we advocate a human-like embodiment for GUI agents that perceive the environment entirely visually and directly take pixel-level operations on the GUI. The key is visual grounding models that can accurately map diverse referring expressions of GUI elements to their coordinates on the GUI across different platforms. We show that a simple recipe, which includes web-based synthetic data and slight adaptation of the LLaVA architecture, is surprisingly effective for training such visual grounding models. We collect the largest dataset for GUI visual grounding so far, containing 10M GUI elements and their referring expressions over 1.3M screenshots, and use it to train UGround, a strong universal visual grounding model for GUI agents. Empirical results on six benchmarks spanning three categories (grounding, offline agent, and online agent) show that 1) UGround substantially outperforms existing visual grounding models for GUI agents, by up to 20% absolute, and 2) agents with UGround outperform state-of-the-art agents, despite the fact that existing agents use additional text-based input while ours only uses visual perception. These results provide strong support for the feasibility and promises of GUI agents that navigate the digital world as humans do.

  • 8 authors
·
Oct 7, 2024 2

AdaMem: Adaptive User-Centric Memory for Long-Horizon Dialogue Agents

Large language model (LLM) agents increasingly rely on external memory to support long-horizon interaction, personalized assistance, and multi-step reasoning. However, existing memory systems still face three core challenges: they often rely too heavily on semantic similarity, which can miss evidence crucial for user-centric understanding; they frequently store related experiences as isolated fragments, weakening temporal and causal coherence; and they typically use static memory granularities that do not adapt well to the requirements of different questions. We propose AdaMem, an adaptive user-centric memory framework for long-horizon dialogue agents. AdaMem organizes dialogue history into working, episodic, persona, and graph memories, enabling the system to preserve recent context, structured long-term experiences, stable user traits, and relation-aware connections within a unified framework. At inference time, AdaMem first resolves the target participant, then builds a question-conditioned retrieval route that combines semantic retrieval with relation-aware graph expansion only when needed, and finally produces the answer through a role-specialized pipeline for evidence synthesis and response generation. We evaluate AdaMem on the LoCoMo and PERSONAMEM benchmarks for long-horizon reasoning and user modeling. Experimental results show that AdaMem achieves state-of-the-art performance on both benchmarks. The code will be released upon acceptance.

  • 9 authors
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Mar 17 3

RealICU: Do LLM Agents Understand Long-Context ICU Data? A Benchmark Beyond Behavior Imitation

Intensive care units (ICU) generate long, dense and evolving streams of clinical information, where physicians must repeatedly reassess patient states under time pressure, underscoring a clear need for reliable AI decision support. Existing ICU benchmarks typically treat historical clinician actions as ground truth. However, these actions are made under incomplete information and limited temporal context of the underlying patient state, and may therefore be suboptimal, making it difficult to assess the true reasoning capabilities of AI systems. We introduce RealICU, a hindsight-annotated benchmark for evaluating large language models (LLMs) under realistic ICU conditions, where labels are created after senior physicians review the full patient trajectory. We formulate four physician-motivated tasks: assess Patient Status, Acute Problems, Recommended Actions, and Red Flag actions that risk unsafe outcomes. We partition each trajectory with 30-min windows and release two datasets: RealICU-Gold with 930-window annotations from 94 MIMIC-IV patients, and RealICU-Scale with 11,862 windows extended by Oracle, a physician-validated LLM hindsight labeler. Existing LLMs including memory-augmented ones performed poorly on RealICU, exposing two failure modes: a recall-safety tradeoff for clinical recommendations, and an anchoring bias to early interpretations of the patient. We further introduce ICU-Evo to study structured-memory agents that improves long-horizon reasoning but does not fully eliminate safety failures. Together, RealICU provides a clinically grounded testbed for measuring and improving AI sequential decision-support in high-stakes care. Project page: https://chengzhi-leo.github.io/RealICU-Bench/

$τ^2$-Bench: Evaluating Conversational Agents in a Dual-Control Environment

Existing benchmarks for conversational AI agents simulate single-control environments, where only the AI agent can use tools to interact with the world, while the user remains a passive information provider. This differs from real-world scenarios like technical support, where users need to actively participate in modifying the state of the (shared) world. In order to address this gap, we introduce tau^2-bench, with four key contributions: 1) A novel Telecom dual-control domain modeled as a Dec-POMDP, where both agent and user make use of tools to act in a shared, dynamic environment that tests both agent coordination and communication, 2) A compositional task generator that programmatically creates diverse, verifiable tasks from atomic components, ensuring domain coverage and controlled complexity, 3) A reliable user simulator tightly coupled with the environment, whose behavior is constrained by tools and observable states, improving simulation fidelity, 4) Fine-grained analysis of agent performance through multiple ablations including separating errors arising from reasoning vs communication/coordination. In particular, our experiments show significant performance drops when agents shift from no-user to dual-control, highlighting the challenges of guiding users. Overall, tau^2-bench provides a controlled testbed for agents that must both reason effectively and guide user actions.

  • 5 authors
·
Jun 9, 2025 2

Absorbing Complexity: An Interaction-Native Knowledge Harness for Financial LLM Agents

Financial AI agents often fail for a simple reason: they make users carry the complexity. A user must repeatedly restate goals, risk preferences, portfolio context, past judgments, and shifting market assumptions, while the agent answers, retrieves, acts, and forgets. In finance, this is not just inconvenient. In tasks such as market analysis, copy-trading review, and trade preparation, forgotten context and stale memory can create latency, repeated errors, weak auditability, and unsafe decisions. We propose the interaction-native knowledge harness (InKH), an architecture for financial LLM agents that absorbs complexity into the system. InKH converts user, market, portfolio, and tool events into structured operational knowledge. It uses passive knowledge injection to assemble a bounded working context buffer before the main model step, temporal graph memory for low-latency retrieval, a wiki audit surface for human-readable governance, and background extraction with maturity, decay, and write-time invalidation. We evaluate InKH on a reproducible controlled synthetic benchmark with 24 random seeds, 4 rounds, 80 episodes per round, and 6 baselines, producing 46,080 baseline-conditioned evaluations. InKH achieves mean task quality of 0.815 at 900 ms latency. Compared with agent-driven wiki-walk memory, it reduces latency by 82.95 percent, token cost by 82.29 percent, and stale-knowledge usage by 96.58 percent, while improving quality by 0.108 and traceability by 0.461. Compared with a temporal-graph system without invalidation, it improves quality by 0.050 and reduces stale-memory usage by 96.58 percent with comparable serving cost. The results support a design thesis for financial AI: adoption happens when complexity is absorbed by the system rather than transferred to the user. The benchmark validates architecture-level behavior, not live trading performance.

inc4-net INC4
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May 31 3

DashboardQA: Benchmarking Multimodal Agents for Question Answering on Interactive Dashboards

Dashboards are powerful visualization tools for data-driven decision-making, integrating multiple interactive views that allow users to explore, filter, and navigate data. Unlike static charts, dashboards support rich interactivity, which is essential for uncovering insights in real-world analytical workflows. However, existing question-answering benchmarks for data visualizations largely overlook this interactivity, focusing instead on static charts. This limitation severely constrains their ability to evaluate the capabilities of modern multimodal agents designed for GUI-based reasoning. To address this gap, we introduce DashboardQA, the first benchmark explicitly designed to assess how vision-language GUI agents comprehend and interact with real-world dashboards. The benchmark includes 112 interactive dashboards from Tableau Public and 405 question-answer pairs with interactive dashboards spanning five categories: multiple-choice, factoid, hypothetical, multi-dashboard, and conversational. By assessing a variety of leading closed- and open-source GUI agents, our analysis reveals their key limitations, particularly in grounding dashboard elements, planning interaction trajectories, and performing reasoning. Our findings indicate that interactive dashboard reasoning is a challenging task overall for all the VLMs evaluated. Even the top-performing agents struggle; for instance, the best agent based on Gemini-Pro-2.5 achieves only 38.69% accuracy, while the OpenAI CUA agent reaches just 22.69%, demonstrating the benchmark's significant difficulty. We release DashboardQA at https://github.com/vis-nlp/DashboardQA

  • 11 authors
·
Aug 24, 2025

ProofAgent Harness: Open Infrastructure for Adversarial Evaluation of AI Agents

AI agents are entering high-risk production settings, where they use tools, retain context, follow policies, handle private data, and interact with users over multiple turns. Yet many evaluation methods still judge isolated outputs or static tasks, missing failures that emerge through trajectory, pressure, and adversarial interaction. We introduce ProofAgent Harness, open infrastructure for scalable, auditable, and adversarial AI agent evaluation. The harness provides evaluation infrastructure around an agent: it curates evaluation intelligence, runs adversarial multi-turn trials, captures behavioral traces, applies post-hoc multi-juror scoring, resolves disagreement, and produces evidence-linked reports. Its open design allows developers and researchers to extend domains, traps, metrics, juror personas, scoring rules, and reporting formats. At its core is Adversarial Multi-Juror Scoring with Turn-Level Audit, which evaluates completed agent behavior under pressure using calibrated juror personas, consensus checks, and turn-level evidence. Experiments across customer support, medical triage, privacy and security, and code generation agents show that strong agents fail selectively through weak metrics, fragile turns, unsafe reframing, and manipulation paths. We also find that a small quantized local Harness LLM can challenge production agents powered by best-in-class large LLMs, suggesting that evaluation capability emerges from the full harness pipeline rather than model scale alone. ProofAgent Harness turns AI agent evaluation from a static score into scalable adversarial evaluation infrastructure: repeatable, evidence-backed, extensible, and actionable before deployment.

  • 1 authors
·
May 21

SkillForge: Forging Domain-Specific, Self-Evolving Agent Skills in Cloud Technical Support

Deploying LLM-powered agents in enterprise scenarios such as cloud technical support demands high-quality, domain-specific skills. However, existing skill creators lack domain grounding, producing skills poorly aligned with real-world task requirements. Moreover, once deployed, there is no systematic mechanism to trace execution failures back to skill deficiencies and drive targeted refinements, leaving skill quality stagnant despite accumulating operational evidence. We introduce SkillForge, a self-evolving framework that closes an end-to-end creation-evaluation-refinement loop. To produce well-aligned initial skills, a Domain-Contextualized Skill Creator grounds skill synthesis in knowledge bases and historical support tickets. To enable continuous self-optimization, a three-stage pipeline -- Failure Analyzer, Skill Diagnostician, and Skill Optimizer -- automatically diagnoses execution failures in batch, pinpoints the underlying skill deficiencies, and rewrites the skill to eliminate them. This cycle runs iteratively, allowing skills to self-improve with every round of deployment feedback. Evaluated on five real-world cloud support scenarios spanning 1,883 tickets and 3,737 tasks, experiments show that: (1) the Domain-Contextualized Skill Creator produces substantially better initial skills than the generic skill creator, as measured by consistency with expert-authored reference responses from historical tickets; and (2) the self-evolution loop progressively improves skill quality from diverse starting points (including expert-authored, domain-created, and generic skills) across successive rounds, demonstrating that automated evolution can surpass manually curated expert knowledge.

  • 6 authors
·
Apr 8

A Behavioural and Representational Evaluation of Goal-Directedness in Language Model Agents

Understanding an agent's goals helps explain and predict its behaviour, yet there is no established methodology for reliably attributing goals to agentic systems. We propose a framework for evaluating goal-directedness that integrates behavioural evaluation with interpretability-based analyses of models' internal representations. As a case study, we examine an LLM agent navigating a 2D grid world toward a goal state. Behaviourally, we evaluate the agent against an optimal policy across varying grid sizes, obstacle densities, and goal structures, finding that performance scales with task difficulty while remaining robust to difficulty-preserving transformations and complex goal structures. We then use probing methods to decode the agent's internal representations of the environment state and its multi-step action plans. We find that the LLM agent non-linearly encodes a coarse spatial map of the environment, preserving approximate task-relevant cues about its position and the goal location; that its actions are broadly consistent with these internal representations; and that reasoning reorganises them, shifting from broader environment structural cues toward information supporting immediate action selection. Our findings support the view that introspective examination is required beyond behavioural evaluations to characterise how agents represent and pursue their objectives.

  • 9 authors
·
Feb 9

RedTeamCUA: Realistic Adversarial Testing of Computer-Use Agents in Hybrid Web-OS Environments

Computer-use agents (CUAs) promise to automate complex tasks across operating systems (OS) and the web, but remain vulnerable to indirect prompt injection. Current evaluations of this threat either lack support realistic but controlled environments or ignore hybrid web-OS attack scenarios involving both interfaces. To address this, we propose RedTeamCUA, an adversarial testing framework featuring a novel hybrid sandbox that integrates a VM-based OS environment with Docker-based web platforms. Our sandbox supports key features tailored for red teaming, such as flexible adversarial scenario configuration, and a setting that decouples adversarial evaluation from navigational limitations of CUAs by initializing tests directly at the point of an adversarial injection. Using RedTeamCUA, we develop RTC-Bench, a comprehensive benchmark with 864 examples that investigate realistic, hybrid web-OS attack scenarios and fundamental security vulnerabilities. Benchmarking current frontier CUAs identifies significant vulnerabilities: Claude 3.7 Sonnet | CUA demonstrates an ASR of 42.9%, while Operator, the most secure CUA evaluated, still exhibits an ASR of 7.6%. Notably, CUAs often attempt to execute adversarial tasks with an Attempt Rate as high as 92.5%, although failing to complete them due to capability limitations. Nevertheless, we observe concerning ASRs of up to 50% in realistic end-to-end settings, with the recently released frontier Claude 4 Opus | CUA showing an alarming ASR of 48%, demonstrating that indirect prompt injection presents tangible risks for even advanced CUAs despite their capabilities and safeguards. Overall, RedTeamCUA provides an essential framework for advancing realistic, controlled, and systematic analysis of CUA vulnerabilities, highlighting the urgent need for robust defenses to indirect prompt injection prior to real-world deployment.

  • 7 authors
·
May 27, 2025

EnterpriseBench Corecraft: Training Generalizable Agents on High-Fidelity RL Environments

We show that training AI agents on high-fidelity reinforcement learning environments produces capabilities that generalize beyond the training distribution. We introduce CoreCraft, the first environment in EnterpriseBench, Surge AI's suite of agentic RL environments. CoreCraft is a fully operational enterprise simulation of a customer support organization, comprising over 2,500 entities across 14 entity types with 23 unique tools, designed to measure whether AI agents can perform the multi-step, domain-specific work that real jobs demand. Frontier models such as GPT-5.2 and Claude Opus 4.6 solve fewer than 30% of tasks when all expert-authored rubric criteria must be satisfied. Using this environment, we train GLM 4.6 with Group Relative Policy Optimization (GRPO) and adaptive clipping. After a single epoch of training, the model improves from 25.37% to 36.76% task pass rate on held-out evaluation tasks. More importantly, these gains transfer to out-of-distribution benchmarks: +4.5% on BFCL Parallel, +7.4% on Tau2-Bench Retail, and +6.8% on Tool Decathlon (Pass@1). We believe three environment properties are consistent with the observed transfer: task-centric world building that optimizes for diverse, challenging tasks; expert-authored rubrics enabling reliable reward computation; and enterprise workflows that reflect realistic professional patterns. Our results suggest that environment quality, diversity, and realism are key factors enabling generalizable agent capabilities.

  • 6 authors
·
Feb 17

Why do AI agents communicate in human language?

Large Language Models (LLMs) have become foundational to modern AI agent systems, enabling autonomous agents to reason and plan. In most existing systems, inter-agent communication relies primarily on natural language. While this design supports interpretability and human oversight, we argue that it introduces fundamental limitations in agent-to-agent coordination. The semantic space of natural language is structurally misaligned with the high-dimensional vector spaces in which LLMs operate, resulting in information loss and behavioral drift. Beyond surface-level inefficiencies, we highlight a deeper architectural limitation: current LLMs were not trained with the objective of supporting agentic behavior. As such, they lack mechanisms for modeling role continuity, task boundaries, and multi-agent dependencies. The standard next-token prediction paradigm fails to support the structural alignment required for robust, scalable agent coordination. Based on this, we argue that two core questions deserve careful examination: first, given that AI agents fundamentally operate in high-dimensional vector spaces, should they rely on a language system originally designed for human cognition as their communication medium? Second, should we consider developing a new model construction paradigm that builds models from the ground up to natively support structured communication, shared intentionality, and task alignment in multi-role, multi-agent environments? This paper calls for a reconsideration not only of how agents should communicate, but also of what it fundamentally means to train a model that natively supports multi-agent coordination and communication.

  • 4 authors
·
Jun 3, 2025

LVAgent: Long Video Understanding by Multi-Round Dynamical Collaboration of MLLM Agents

Existing Multimodal Large Language Models (MLLMs) encounter significant challenges in modeling the temporal context within long videos. Currently, mainstream Agent-based methods use external tools (e.g., search engine, memory banks, OCR, retrieval models) to assist a single MLLM in answering long video questions. Despite such tool-based support, a solitary MLLM still offers only a partial understanding of long videos, resulting in limited performance. In order to better address long video tasks, we introduce LVAgent, the first framework enabling multi-round dynamic collaboration of MLLM agents in long video understanding. Our methodology consists of four key steps: 1. Selection: We pre-select appropriate agents from the model library to form optimal agent teams based on different tasks. 2. Perception: We design an effective retrieval scheme for long videos, improving the coverage of critical temporal segments while maintaining computational efficiency. 3. Action: Agents answer long video-related questions and exchange reasons. 4. Reflection: We evaluate the performance of each agent in each round of discussion and optimize the agent team for dynamic collaboration. The agents iteratively refine their answers by multi-round dynamical collaboration of MLLM agents. LVAgent is the first agent system method that outperforms all closed-source models (including GPT-4o) and open-source models (including InternVL-2.5 and Qwen2-VL) in the long video understanding tasks. Our LVAgent achieves an accuracy of 80% on four mainstream long video understanding tasks. Notably, on the LongVideoBench dataset, LVAgent improves accuracy by up to 13.3% compared with SOTA.

  • 7 authors
·
Mar 13, 2025

ArgMed-Agents: Explainable Clinical Decision Reasoning with LLM Disscusion via Argumentation Schemes

There are two main barriers to using large language models (LLMs) in clinical reasoning. Firstly, while LLMs exhibit significant promise in Natural Language Processing (NLP) tasks, their performance in complex reasoning and planning falls short of expectations. Secondly, LLMs use uninterpretable methods to make clinical decisions that are fundamentally different from the clinician's cognitive processes. This leads to user distrust. In this paper, we present a multi-agent framework called ArgMed-Agents, which aims to enable LLM-based agents to make explainable clinical decision reasoning through interaction. ArgMed-Agents performs self-argumentation iterations via Argumentation Scheme for Clinical Discussion (a reasoning mechanism for modeling cognitive processes in clinical reasoning), and then constructs the argumentation process as a directed graph representing conflicting relationships. Ultimately, use symbolic solver to identify a series of rational and coherent arguments to support decision. We construct a formal model of ArgMed-Agents and present conjectures for theoretical guarantees. ArgMed-Agents enables LLMs to mimic the process of clinical argumentative reasoning by generating explanations of reasoning in a self-directed manner. The setup experiments show that ArgMed-Agents not only improves accuracy in complex clinical decision reasoning problems compared to other prompt methods, but more importantly, it provides users with decision explanations that increase their confidence.

  • 4 authors
·
Mar 10, 2024