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Jul 29

Telecom Foundation Models: Applications, Challenges, and Future Trends

Telecom networks are becoming increasingly complex, with diversified deployment scenarios, multi-standards, and multi-vendor support. The intricate nature of the telecom network ecosystem presents challenges to effectively manage, operate, and optimize networks. To address these hurdles, Artificial Intelligence (AI) has been widely adopted to solve different tasks in telecom networks. However, these conventional AI models are often designed for specific tasks, rely on extensive and costly-to-collect labeled data that require specialized telecom expertise for development and maintenance. The AI models usually fail to generalize and support diverse deployment scenarios and applications. In contrast, Foundation Models (FMs) show effective generalization capabilities in various domains in language, vision, and decision-making tasks. FMs can be trained on multiple data modalities generated from the telecom ecosystem and leverage specialized domain knowledge. Moreover, FMs can be fine-tuned to solve numerous specialized tasks with minimal task-specific labeled data and, in some instances, are able to leverage context to solve previously unseen problems. At the dawn of 6G, this paper investigates the potential opportunities of using FMs to shape the future of telecom technologies and standards. In particular, the paper outlines a conceptual process for developing Telecom FMs (TFMs) and discusses emerging opportunities for orchestrating specialized TFMs for network configuration, operation, and maintenance. Finally, the paper discusses the limitations and challenges of developing and deploying TFMs.

  • 4 authors
·
Aug 2, 2024

Establishing Knowledge Preference in Language Models

Language models are known to encode a great amount of factual knowledge through pretraining. However, such knowledge might be insufficient to cater to user requests, requiring the model to integrate external knowledge sources and adhere to user-provided specifications. When answering questions about ongoing events, the model should use recent news articles to update its response; when asked to provide recommendations, the model should prioritize user specifications over retrieved product reviews; when some facts are edited in the model, the updated facts should override all prior knowledge learned by the model even if they are conflicting. In all of the cases above, the model faces a decision between its own parametric knowledge, (retrieved) contextual knowledge, and user instruction knowledge. In this paper, we (1) unify such settings into the problem of knowledge preference and define a three-level preference hierarchy over these knowledge sources; (2) compile a collection of existing datasets IfQA, MQuAKE, and MRQA covering a combination of settings (with/without user specifications, with/without context documents) to systematically evaluate how well models obey the intended knowledge preference; and (3) propose a dataset synthesis method that composes diverse question-answer pairs with user assumptions and related context to directly fine-tune LMs for instilling the hierarchy of knowledge. We demonstrate that a 7B model, fine-tuned on only a few thousand examples automatically generated by our proposed method, effectively achieves superior performance (more than 18% improvement across all evaluation benchmarks) in adhering to the desired knowledge preference hierarchy.

  • 6 authors
·
Jul 17, 2024

Toward Agentic AI: Generative Information Retrieval Inspired Intelligent Communications and Networking

The increasing complexity and scale of modern telecommunications networks demand intelligent automation to enhance efficiency, adaptability, and resilience. Agentic AI has emerged as a key paradigm for intelligent communications and networking, enabling AI-driven agents to perceive, reason, decide, and act within dynamic networking environments. However, effective decision-making in telecom applications, such as network planning, management, and resource allocation, requires integrating retrieval mechanisms that support multi-hop reasoning, historical cross-referencing, and compliance with evolving 3GPP standards. This article presents a forward-looking perspective on generative information retrieval-inspired intelligent communications and networking, emphasizing the role of knowledge acquisition, processing, and retrieval in agentic AI for telecom systems. We first provide a comprehensive review of generative information retrieval strategies, including traditional retrieval, hybrid retrieval, semantic retrieval, knowledge-based retrieval, and agentic contextual retrieval. We then analyze their advantages, limitations, and suitability for various networking scenarios. Next, we present a survey about their applications in communications and networking. Additionally, we introduce an agentic contextual retrieval framework to enhance telecom-specific planning by integrating multi-source retrieval, structured reasoning, and self-reflective validation. Experimental results demonstrate that our framework significantly improves answer accuracy, explanation consistency, and retrieval efficiency compared to traditional and semantic retrieval methods. Finally, we outline future research directions.

  • 8 authors
·
Feb 24, 2025

TeleTables: A Benchmark for Large Language Models in Telecom Table Interpretation

Language Models (LLMs) are increasingly explored in the telecom industry to support engineering tasks, accelerate troubleshooting, and assist in interpreting complex technical documents. However, recent studies show that LLMs perform poorly on telecom standards, particularly 3GPP specifications. We argue that a key reason is that these standards densely include tables to present essential information, yet the LLM knowledge and interpretation ability of such tables remains largely unexamined. To address this gap, we introduce TeleTables, a benchmark designed to evaluate both the implicit knowledge LLMs have about tables in technical specifications and their explicit ability to interpret them. TeleTables is built through a novel multi-stage data generation pipeline that extracts tables from 3GPP standards and uses multimodal and reasoning-oriented LLMs to generate and validate questions. The resulting dataset, which is publicly available, comprises 500 human-verified question-answer pairs, each associated with the corresponding table in multiple formats. Our evaluation shows that, smaller models (under 10B parameters) struggle both to recall 3GPP knowledge and to interpret tables, indicating the limited exposure to telecom standards in their pretraining and the insufficient inductive biases for navigating complex technical material. Larger models, on the other hand, show stronger reasoning on table interpretation. Overall, TeleTables highlights the need for domain-specialized fine-tuning to reliably interpret and reason over telecom standards.

  • 6 authors
·
Dec 5, 2025

CXMArena: Unified Dataset to benchmark performance in realistic CXM Scenarios

Large Language Models (LLMs) hold immense potential for revolutionizing Customer Experience Management (CXM), particularly in contact center operations. However, evaluating their practical utility in complex operational environments is hindered by data scarcity (due to privacy concerns) and the limitations of current benchmarks. Existing benchmarks often lack realism, failing to incorporate deep knowledge base (KB) integration, real-world noise, or critical operational tasks beyond conversational fluency. To bridge this gap, we introduce CXMArena, a novel, large-scale synthetic benchmark dataset specifically designed for evaluating AI in operational CXM contexts. Given the diversity in possible contact center features, we have developed a scalable LLM-powered pipeline that simulates the brand's CXM entities that form the foundation of our datasets-such as knowledge articles including product specifications, issue taxonomies, and contact center conversations. The entities closely represent real-world distribution because of controlled noise injection (informed by domain experts) and rigorous automated validation. Building on this, we release CXMArena, which provides dedicated benchmarks targeting five important operational tasks: Knowledge Base Refinement, Intent Prediction, Agent Quality Adherence, Article Search, and Multi-turn RAG with Integrated Tools. Our baseline experiments underscore the benchmark's difficulty: even state of the art embedding and generation models achieve only 68% accuracy on article search, while standard embedding methods yield a low F1 score of 0.3 for knowledge base refinement, highlighting significant challenges for current models necessitating complex pipelines and solutions over conventional techniques.

  • 3 authors
·
May 14, 2025

Learning to Detect Relevant Contexts and Knowledge for Response Selection in Retrieval-based Dialogue Systems

Recently, knowledge-grounded conversations in the open domain gain great attention from researchers. Existing works on retrieval-based dialogue systems have paid tremendous efforts to utilize neural networks to build a matching model, where all of the context and knowledge contents are used to match the response candidate with various representation methods. Actually, different parts of the context and knowledge are differentially important for recognizing the proper response candidate, as many utterances are useless due to the topic shift. Those excessive useless information in the context and knowledge can influence the matching process and leads to inferior performance. To address this problem, we propose a multi-turn Response Selection Model that can Detect the relevant parts of the Context and Knowledge collection (RSM-DCK). Our model first uses the recent context as a query to pre-select relevant parts of the context and knowledge collection at the word-level and utterance-level semantics. Further, the response candidate interacts with the selected context and knowledge collection respectively. In the end, The fused representation of the context and response candidate is utilized to post-select the relevant parts of the knowledge collection more confidently for matching. We test our proposed model on two benchmark datasets. Evaluation results indicate that our model achieves better performance than the existing methods, and can effectively detect the relevant context and knowledge for response selection.

  • 5 authors
·
Sep 26, 2025

A large collection of bioinformatics question-query pairs over federated knowledge graphs: methodology and applications

Background. In the last decades, several life science resources have structured data using the same framework and made these accessible using the same query language to facilitate interoperability. Knowledge graphs have seen increased adoption in bioinformatics due to their advantages for representing data in a generic graph format. For example, yummydata.org catalogs more than 60 knowledge graphs accessible through SPARQL, a technical query language. Although SPARQL allows powerful, expressive queries, even across physically distributed knowledge graphs, formulating such queries is a challenge for most users. Therefore, to guide users in retrieving the relevant data, many of these resources provide representative examples. These examples can also be an important source of information for machine learning, if a sufficiently large number of examples are provided and published in a common, machine-readable and standardized format across different resources. Findings. We introduce a large collection of human-written natural language questions and their corresponding SPARQL queries over federated bioinformatics knowledge graphs (KGs) collected for several years across different research groups at the SIB Swiss Institute of Bioinformatics. The collection comprises more than 1000 example questions and queries, including 65 federated queries. We propose a methodology to uniformly represent the examples with minimal metadata, based on existing standards. Furthermore, we introduce an extensive set of open-source applications, including query graph visualizations and smart query editors, easily reusable by KG maintainers who adopt the proposed methodology. Conclusions. We encourage the community to adopt and extend the proposed methodology, towards richer KG metadata and improved Semantic Web services.

  • 17 authors
·
Oct 8, 2024

Understanding Telecom Language Through Large Language Models

The recent progress of artificial intelligence (AI) opens up new frontiers in the possibility of automating many tasks involved in Telecom networks design, implementation, and deployment. This has been further pushed forward with the evolution of generative artificial intelligence (AI), including the emergence of large language models (LLMs), which is believed to be the cornerstone toward realizing self-governed, interactive AI agents. Motivated by this, in this paper, we aim to adapt the paradigm of LLMs to the Telecom domain. In particular, we fine-tune several LLMs including BERT, distilled BERT, RoBERTa and GPT-2, to the Telecom domain languages, and demonstrate a use case for identifying the 3rd Generation Partnership Project (3GPP) standard working groups. We consider training the selected models on 3GPP technical documents (Tdoc) pertinent to years 2009-2019 and predict the Tdoc categories in years 2020-2023. The results demonstrate that fine-tuning BERT and RoBERTa model achieves 84.6% accuracy, while GPT-2 model achieves 83% in identifying 3GPP working groups. The distilled BERT model with around 50% less parameters achieves similar performance as others. This corroborates that fine-tuning pretrained LLM can effectively identify the categories of Telecom language. The developed framework shows a stepping stone towards realizing intent-driven and self-evolving wireless networks from Telecom languages, and paves the way for the implementation of generative AI in the Telecom domain.

  • 6 authors
·
Jun 9, 2023

Joint Reasoning on Hybrid-knowledge sources for Task-Oriented Dialog

Traditional systems designed for task oriented dialog utilize knowledge present only in structured knowledge sources to generate responses. However, relevant information required to generate responses may also reside in unstructured sources, such as documents. Recent state of the art models such as HyKnow and SeKnow aimed at overcoming these challenges make limiting assumptions about the knowledge sources. For instance, these systems assume that certain types of information, such as a phone number, is always present in a structured knowledge base (KB) while information about aspects such as entrance ticket prices, would always be available in documents. In this paper, we create a modified version of the MutliWOZ-based dataset prepared by SeKnow to demonstrate how current methods have significant degradation in performance when strict assumptions about the source of information are removed. Then, in line with recent work exploiting pre-trained language models, we fine-tune a BART based model using prompts for the tasks of querying knowledge sources, as well as, for response generation, without making assumptions about the information present in each knowledge source. Through a series of experiments, we demonstrate that our model is robust to perturbations to knowledge modality (source of information), and that it can fuse information from structured as well as unstructured knowledge to generate responses.

  • 3 authors
·
Oct 13, 2022 2

A Retrieve-and-Read Framework for Knowledge Graph Link Prediction

Knowledge graph (KG) link prediction aims to infer new facts based on existing facts in the KG. Recent studies have shown that using the graph neighborhood of a node via graph neural networks (GNNs) provides more useful information compared to just using the query information. Conventional GNNs for KG link prediction follow the standard message-passing paradigm on the entire KG, which leads to superfluous computation, over-smoothing of node representations, and also limits their expressive power. On a large scale, it becomes computationally expensive to aggregate useful information from the entire KG for inference. To address the limitations of existing KG link prediction frameworks, we propose a novel retrieve-and-read framework, which first retrieves a relevant subgraph context for the query and then jointly reasons over the context and the query with a high-capacity reader. As part of our exemplar instantiation for the new framework, we propose a novel Transformer-based GNN as the reader, which incorporates graph-based attention structure and cross-attention between query and context for deep fusion. This simple yet effective design enables the model to focus on salient context information relevant to the query. Empirical results on two standard KG link prediction datasets demonstrate the competitive performance of the proposed method. Furthermore, our analysis yields valuable insights for designing improved retrievers within the framework.

  • 5 authors
·
Dec 19, 2022

Attacks Against Security Context in 5G Network

The security context used in 5G authentication is generated during the Authentication and Key Agreement (AKA) procedure and stored in both the user equipment (UE) and the network sides for the subsequent fast registration procedure. Given its importance, it is imperative to formally analyze the security mechanism of the security context. The security context in the UE can be stored in the Universal Subscriber Identity Module (USIM) card or in the baseband chip. In this work, we present a comprehensive and formal verification of the fast registration procedure based on the security context under the two scenarios in ProVerif. Our analysis identifies two vulnerabilities, including one that has not been reported before. Specifically, the security context stored in the USIM card can be read illegally, and the validity checking mechanism of the security context in the baseband chip can be bypassed. Moreover, these vulnerabilities also apply to 4G networks. As a consequence, an attacker can exploit these vulnerabilities to register to the network with the victim's identity and then launch other attacks, including one-tap authentication bypass leading to privacy disclosure, location spoofing, etc. To ensure that these attacks are indeed realizable in practice, we have responsibly confirmed them through experimentation in three operators. Our analysis reveals that these vulnerabilities stem from design flaws of the standard and unsafe practices by operators. We finally propose several potential countermeasures to prevent these attacks. We have reported our findings to the GSMA and received a coordinated vulnerability disclosure (CVD) number CVD-2022-0057.

  • 6 authors
·
Mar 20, 2023

SPEC5G: A Dataset for 5G Cellular Network Protocol Analysis

5G is the 5th generation cellular network protocol. It is the state-of-the-art global wireless standard that enables an advanced kind of network designed to connect virtually everyone and everything with increased speed and reduced latency. Therefore, its development, analysis, and security are critical. However, all approaches to the 5G protocol development and security analysis, e.g., property extraction, protocol summarization, and semantic analysis of the protocol specifications and implementations are completely manual. To reduce such manual effort, in this paper, we curate SPEC5G the first-ever public 5G dataset for NLP research. The dataset contains 3,547,586 sentences with 134M words, from 13094 cellular network specifications and 13 online websites. By leveraging large-scale pre-trained language models that have achieved state-of-the-art results on NLP tasks, we use this dataset for security-related text classification and summarization. Security-related text classification can be used to extract relevant security-related properties for protocol testing. On the other hand, summarization can help developers and practitioners understand the high level of the protocol, which is itself a daunting task. Our results show the value of our 5G-centric dataset in 5G protocol analysis automation. We believe that SPEC5G will enable a new research direction into automatic analyses for the 5G cellular network protocol and numerous related downstream tasks. Our data and code are publicly available.

  • 4 authors
·
Jan 22, 2023

Is It Really Long Context if All You Need Is Retrieval? Towards Genuinely Difficult Long Context NLP

Improvements in language models' capabilities have pushed their applications towards longer contexts, making long-context evaluation and development an active research area. However, many disparate use-cases are grouped together under the umbrella term of "long-context", defined simply by the total length of the model's input, including - for example - Needle-in-a-Haystack tasks, book summarization, and information aggregation. Given their varied difficulty, in this position paper we argue that conflating different tasks by their context length is unproductive. As a community, we require a more precise vocabulary to understand what makes long-context tasks similar or different. We propose to unpack the taxonomy of long-context based on the properties that make them more difficult with longer contexts. We propose two orthogonal axes of difficulty: (I) Diffusion: How hard is it to find the necessary information in the context? (II) Scope: How much necessary information is there to find? We survey the literature on long-context, provide justification for this taxonomy as an informative descriptor, and situate the literature with respect to it. We conclude that the most difficult and interesting settings, whose necessary information is very long and highly diffused within the input, is severely under-explored. By using a descriptive vocabulary and discussing the relevant properties of difficulty in long-context, we can implement more informed research in this area. We call for a careful design of tasks and benchmarks with distinctly long context, taking into account the characteristics that make it qualitatively different from shorter context.

  • 6 authors
·
Jun 29, 2024 1

Device to Device Pairs Sharding based on Distance

In the conventional cellular system, devices are not allowed to communicate directly with each other in the licensed cellular bandwidth and all communications take place through the base stations. The users requirements has led the technology to become fast and faster. Multimedia rich data exchange, fast service, high quality voice calls, newer and more demanding applications, information at fingertips, everything requires technology and communication between devices. A constant need to increase network capacity for meeting the users growing demands has led to the growth of cellular communication networks from the first generation(1G) to the fifth generation(5G). There will be crores of connected devices in the coming future . A large number of connections are going to be heterogeneous, demanding lesser delays, higher data rates, superior throughput and enhanced system capacity. The available spectrum resources are limited and has to be flexibly used by mobile network operators to cope with the rising demands. An emerging facilitator of the upcoming high data rate demanding next-generation networks are device-to-device(D2D) communication. This paper has developed a model that establishes Device-to-Device (D2D) communication between two end-users without involving the eNB (evolved Node B). We have sharded the UEs and CUs based on the criteria of DISTANCE. To do so, we used the K-means clustering method.

  • 5 authors
·
Oct 29, 2025

E-Semiotics

E-Semiotics is a conceptual and practical framework for designing, developing, and managing digital information and knowledge products. It applies semiotic principles to digital environments, focusing on the structural, contextual, and narrative organization of information. Central to E-Semiotics is the concept of ''scenario building,'' which acts as a template or guide for creating and maintaining digital products and services, ensuring usability, adaptability, and efficiency.This approach distinguishes itself from traditional semiotics by addressing the unique features of digital media, such as interactivity, hypertextuality, and modularity. It requires a dual competency in semiotics and technology, making it particularly relevant for developing interactive digital products like e-learning systems, digital libraries, and web portals. E-Semiotics also integrates seamlessly with knowledge management, offering conceptual models and technological tools to optimize the storage, retrieval, and dissemination of information.The methodology includes both a semiotic approach, which focuses on understanding the structural and contextual dimensions of information, and a technological approach, which ensures interoperability, reusability, and scalability of digital tools. It has broad applications in areas such as multi-support publishing, semantic web development, and the creation of dynamic websites and web services. These applications empower organizations, particularly small and medium-sized ones, to leverage digital technologies without extensive technical expertise.E-Semiotics faces challenges like conceptual complexity and economic barriers, but its potential lies in democratizing access to digital tools and fostering innovation. It bridges the gap between theory and practice, offering scalable solutions that respond to evolving user needs. This framework is poised to play a critical role in the digital transformation of communication and knowledge systems, supporting organizations in adapting to the demands of a rapidly changing digital landscape.

  • 1 authors
·
Jan 10, 2025

Context is Key: A Benchmark for Forecasting with Essential Textual Information

Forecasting is a critical task in decision-making across numerous domains. While historical numerical data provide a start, they fail to convey the complete context for reliable and accurate predictions. Human forecasters frequently rely on additional information, such as background knowledge and constraints, which can efficiently be communicated through natural language. However, in spite of recent progress with LLM-based forecasters, their ability to effectively integrate this textual information remains an open question. To address this, we introduce "Context is Key" (CiK), a time-series forecasting benchmark that pairs numerical data with diverse types of carefully crafted textual context, requiring models to integrate both modalities; crucially, every task in CiK requires understanding textual context to be solved successfully. We evaluate a range of approaches, including statistical models, time series foundation models, and LLM-based forecasters, and propose a simple yet effective LLM prompting method that outperforms all other tested methods on our benchmark. Our experiments highlight the importance of incorporating contextual information, demonstrate surprising performance when using LLM-based forecasting models, and also reveal some of their critical shortcomings. This benchmark aims to advance multimodal forecasting by promoting models that are both accurate and accessible to decision-makers with varied technical expertise. The benchmark can be visualized at https://servicenow.github.io/context-is-key-forecasting/v0/.

  • 11 authors
·
Oct 24, 2024

T-VEC: A Telecom-Specific Vectorization Model with Enhanced Semantic Understanding via Deep Triplet Loss Fine-Tuning

The specialized vocabulary and complex concepts of the telecommunications industry present significant challenges for standard Natural Language Processing models. Generic text embeddings often fail to capture telecom-specific semantics, hindering downstream task performance. We introduce T-VEC (Telecom Vectorization Model), a novel embedding model tailored for the telecom domain through deep fine-tuning. Developed by NetoAI, T-VEC is created by adapting the state-of-the-art gte-Qwen2-1.5B-instruct model using a triplet loss objective on a meticulously curated, large-scale dataset of telecom-specific data. Crucially, this process involved substantial modification of weights across 338 layers of the base model, ensuring deep integration of domain knowledge, far exceeding superficial adaptation techniques. We quantify this deep change via weight difference analysis. A key contribution is the development and open-sourcing (MIT License) of the first dedicated telecom-specific tokenizer, enhancing the handling of industry jargon. T-VEC achieves a leading average MTEB score (0.825) compared to established models and demonstrates vastly superior performance (0.9380 vs. less than 0.07) on our internal telecom-specific triplet evaluation benchmark, indicating an exceptional grasp of domain-specific nuances, visually confirmed by improved embedding separation. This work positions NetoAI at the forefront of telecom AI innovation, providing the community with a powerful, deeply adapted, open-source tool.

  • 3 authors
·
Apr 23, 2025

Physics of Language Models: Part 3.3, Knowledge Capacity Scaling Laws

Scaling laws describe the relationship between the size of language models and their capabilities. Unlike prior studies that evaluate a model's capability via loss or benchmarks, we estimate the number of knowledge bits a model stores. We focus on factual knowledge represented as tuples, such as (USA, capital, Washington D.C.) from a Wikipedia page. Through multiple controlled datasets, we establish that language models can and only can store 2 bits of knowledge per parameter, even when quantized to int8, and such knowledge can be flexibly extracted for downstream applications. Consequently, a 7B model can store 14B bits of knowledge, surpassing the English Wikipedia and textbooks combined based on our estimation. More broadly, we present 12 results on how (1) training duration, (2) model architecture, (3) quantization, (4) sparsity constraints such as MoE, and (5) data signal-to-noise ratio affect a model's knowledge storage capacity. Notable insights include: * The GPT-2 architecture, with rotary embedding, matches or even surpasses LLaMA/Mistral architectures in knowledge storage, particularly over shorter training durations. This arises because LLaMA/Mistral uses GatedMLP, which is less stable and harder to train. * Prepending training data with domain names (e.g., wikipedia.org) significantly increases a model's knowledge capacity. Language models can autonomously identify and prioritize domains rich in knowledge, optimizing their storage capacity.

  • 2 authors
·
Apr 8, 2024

Knowledge-Centric Information Systems

For decades, data engineering has developed mature architectural principles for integrating, governing, validating, cataloging, and serving organizational data. The rise of large language models does not eliminate these concerns; it exposes a broader version of them. Organizational knowledge is becoming executable infrastructure: systems increasingly retrieve it, assemble it, reason over it, and act on it. This paper argues that enterprise artificial intelligence (AI) systems suggest a transition toward an architectural discipline for representing, maintaining, governing, and operationally delivering organizational knowledge. We refer to this discipline as knowledge architecture. We offer a conceptual model and taxonomy showing how classical data-engineering guarantees must be redefined when the managed unit shifts from records to knowledge artifacts: extract, transform, and load (ETL) becomes knowledge ingestion, change-data capture (CDC) becomes knowledge change detection, lineage becomes provenance, catalogs become knowledge catalogs, materialized views become knowledge views, and medallion architectures become raw--curated--operational knowledge layers. Emerging formats such as large language model (LLM) Wiki and the Open Knowledge Format (OKF) are treated as early evidence of this transition, not as its endpoint. The central claim is that knowledge architecture becomes useful when organizational knowledge ceases to be a passive information resource and becomes an operational asset used by humans, agents, workflows, and models to execute work.

  • 1 authors
·
Jun 30

Knowledge Activation: AI Skills as the Institutional Knowledge Primitive for Agentic Software Development

Enterprise software organizations accumulate critical institutional knowledge - architectural decisions, deployment procedures, compliance policies, incident playbooks - yet this knowledge remains trapped in formats designed for human interpretation. The bottleneck to effective agentic software development is not model capability but knowledge architecture. When any knowledge consumer - an autonomous AI agent, a newly onboarded engineer, or a senior developer - encounters an enterprise task without institutional context, the result is guesswork, correction cascades, and a disproportionate tax on senior engineers who must manually supply what others cannot infer. This paper introduces Knowledge Activation, a framework that specializes AI Skills - the open standard for agent-consumable knowledge - into structured, governance-aware Atomic Knowledge Units (AKUs) for institutional knowledge delivery. Rather than retrieving documents for interpretation, AKUs deliver action - ready specifications encoding what to do, which tools to use, what constraints to respect, and where to go next - so that agents act correctly and engineers receive institutionally grounded guidance without reconstructing organizational context from scratch. AKUs form a composable knowledge graph that agents traverse at runtime - compressing onboarding, reducing cross - team friction, and eliminating correction cascades. The paper formalizes the resource constraints that make this architecture necessary, specifies the AKU schema and deployment architecture, and grounds long - term maintenance in knowledge commons practice. Organizations that architect their institutional knowledge for the agentic era will outperform those that invest solely in model capability.

  • 1 authors
·
Mar 15

Progressive Training for Explainable Citation-Grounded Dialogue: Reducing Hallucination to Zero in English-Hindi LLMs

Knowledge-grounded dialogue systems aim to generate informative, contextually relevant responses by conditioning on external knowledge sources. However, most existing approaches focus exclusively on English, lack explicit citation mechanisms for verifying factual claims, and offer limited transparency into model decision-making. We present XKD-Dial, a progressive four-stage training pipeline for explainable, knowledge-grounded dialogue generation in a bilingual (English-Hindi) setting, comprising: (1) multilingual adaptation, (2) English dialogue SFT with citation grounding, (3) bilingual dialogue SFT, and (4) GRPO alignment with citation-aware rewards. We evaluate six models spanning encoder-decoder (250M-3B) and decoder-only (1B-7B) architectures at every pipeline stage. Our key contributions are: (i) three post-hoc explainability analyses - cross-attention alignment, Integrated Gradients attribution, and occlusion-based causal grounding - applied systematically across the training trajectory to reveal how citation behaviour is learned, not only whether it is learned; (ii) citation-grounded SFT reduces hallucination to 0.0% for encoder-decoder models from Stage 2 onward; (iii) the progressive pipeline prevents catastrophic forgetting while improving Hindi capabilities; (iv) smaller models match larger models on English after SFT; and (v) GRPO provides marginal improvement over well-designed SFT for structured citation tasks. We evaluate across six automatic metrics (BLEU, ROUGE, BERTScore, FactScore, Citation-F1, and hallucination rate).

  • 1 authors
·
Mar 19 2

FinReflectKG -- MultiHop: Financial QA Benchmark for Reasoning with Knowledge Graph Evidence

Multi-hop reasoning over financial disclosures is often a retrieval problem before it becomes a reasoning or generation problem: relevant facts are dispersed across sections, filings, companies, and years, and LLMs often expend excessive tokens navigating noisy context. Without precise Knowledge Graph (KG)-guided selection of relevant context, even strong reasoning models either fail to answer or consume excessive tokens, whereas KG-linked evidence enables models to focus their reasoning on composing already retrieved facts. We present FinReflectKG - MultiHop, a benchmark built on FinReflectKG, a temporally indexed financial KG that links audited triples to source chunks from S&P 100 filings (2022-2024). Mining frequent 2-3 hop subgraph patterns across sectors (via GICS taxonomy), we generate financial analyst style questions with exact supporting evidence from the KG. A two-phase pipeline first creates QA pairs via pattern-specific prompts, followed by a multi-criteria quality control evaluation to ensure QA validity. We then evaluate three controlled retrieval scenarios: (S1) precise KG-linked paths; (S2) text-only page windows centered on relevant text spans; and (S3) relevant page windows with randomizations and distractors. Across both reasoning and non-reasoning models, KG-guided precise retrieval yields substantial gains on the FinReflectKG - MultiHop QA benchmark dataset, boosting correctness scores by approximately 24 percent while reducing token utilization by approximately 84.5 percent compared to the page window setting, which reflects the traditional vector retrieval paradigm. Spanning intra-document, inter-year, and cross-company scopes, our work underscores the pivotal role of knowledge graphs in efficiently connecting evidence for multi-hop financial QA. We also release a curated subset of the benchmark (555 QA Pairs) to catalyze further research.

  • 4 authors
·
Oct 3, 2025

Robust and Scalable Model Editing for Large Language Models

Large language models (LLMs) can make predictions using parametric knowledge--knowledge encoded in the model weights--or contextual knowledge--knowledge presented in the context. In many scenarios, a desirable behavior is that LLMs give precedence to contextual knowledge when it conflicts with the parametric knowledge, and fall back to using their parametric knowledge when the context is irrelevant. This enables updating and correcting the model's knowledge by in-context editing instead of retraining. Previous works have shown that LLMs are inclined to ignore contextual knowledge and fail to reliably fall back to parametric knowledge when presented with irrelevant context. In this work, we discover that, with proper prompting methods, instruction-finetuned LLMs can be highly controllable by contextual knowledge and robust to irrelevant context. Utilizing this feature, we propose EREN (Edit models by REading Notes) to improve the scalability and robustness of LLM editing. To better evaluate the robustness of model editors, we collect a new dataset, that contains irrelevant questions that are more challenging than the ones in existing datasets. Empirical results show that our method outperforms current state-of-the-art methods by a large margin. Unlike existing techniques, it can integrate knowledge from multiple edits, and correctly respond to syntactically similar but semantically unrelated inputs (and vice versa). The source code can be found at https://github.com/thunlp/EREN.

  • 9 authors
·
Mar 26, 2024

Context Matters: Pushing the Boundaries of Open-Ended Answer Generation with Graph-Structured Knowledge Context

In the continuously advancing AI landscape, crafting context-rich and meaningful responses via Large Language Models (LLMs) is essential. Researchers are becoming more aware of the challenges that LLMs with fewer parameters encounter when trying to provide suitable answers to open-ended questions. To address these hurdles, the integration of cutting-edge strategies, augmentation of rich external domain knowledge to LLMs, offers significant improvements. This paper introduces a novel framework that combines graph-driven context retrieval in conjunction to knowledge graphs based enhancement, honing the proficiency of LLMs, especially in domain specific community question answering platforms like AskUbuntu, Unix, and ServerFault. We conduct experiments on various LLMs with different parameter sizes to evaluate their ability to ground knowledge and determine factual accuracy in answers to open-ended questions. Our methodology GraphContextGen consistently outperforms dominant text-based retrieval systems, demonstrating its robustness and adaptability to a larger number of use cases. This advancement highlights the importance of pairing context rich data retrieval with LLMs, offering a renewed approach to knowledge sourcing and generation in AI systems. We also show that, due to rich contextual data retrieval, the crucial entities, along with the generated answer, remain factually coherent with the gold answer.

  • 6 authors
·
Jan 23, 2024

Knowledge-Augmented Large Language Models for Personalized Contextual Query Suggestion

Large Language Models (LLMs) excel at tackling various natural language tasks. However, due to the significant costs involved in re-training or fine-tuning them, they remain largely static and difficult to personalize. Nevertheless, a variety of applications could benefit from generations that are tailored to users' preferences, goals, and knowledge. Among them is web search, where knowing what a user is trying to accomplish, what they care about, and what they know can lead to improved search experiences. In this work, we propose a novel and general approach that augments an LLM with relevant context from users' interaction histories with a search engine in order to personalize its outputs. Specifically, we construct an entity-centric knowledge store for each user based on their search and browsing activities on the web, which is then leveraged to provide contextually relevant LLM prompt augmentations. This knowledge store is light-weight, since it only produces user-specific aggregate projections of interests and knowledge onto public knowledge graphs, and leverages existing search log infrastructure, thereby mitigating the privacy, compliance, and scalability concerns associated with building deep user profiles for personalization. We then validate our approach on the task of contextual query suggestion, which requires understanding not only the user's current search context but also what they historically know and care about. Through a number of experiments based on human evaluation, we show that our approach is significantly better than several other LLM-powered baselines, generating query suggestions that are contextually more relevant, personalized, and useful.

  • 5 authors
·
Nov 9, 2023

Benchmarking Knowledge-driven Zero-shot Learning

External knowledge (a.k.a. side information) plays a critical role in zero-shot learning (ZSL) which aims to predict with unseen classes that have never appeared in training data. Several kinds of external knowledge, such as text and attribute, have been widely investigated, but they alone are limited with incomplete semantics. Some very recent studies thus propose to use Knowledge Graph (KG) due to its high expressivity and compatibility for representing kinds of knowledge. However, the ZSL community is still in short of standard benchmarks for studying and comparing different external knowledge settings and different KG-based ZSL methods. In this paper, we proposed six resources covering three tasks, i.e., zero-shot image classification (ZS-IMGC), zero-shot relation extraction (ZS-RE), and zero-shot KG completion (ZS-KGC). Each resource has a normal ZSL benchmark and a KG containing semantics ranging from text to attribute, from relational knowledge to logical expressions. We have clearly presented these resources including their construction, statistics, data formats and usage cases w.r.t. different ZSL methods. More importantly, we have conducted a comprehensive benchmarking study, with two general and state-of-the-art methods, two setting-specific methods and one interpretable method. We discussed and compared different ZSL paradigms w.r.t. different external knowledge settings, and found that our resources have great potential for developing more advanced ZSL methods and more solutions for applying KGs for augmenting machine learning. All the resources are available at https://github.com/China-UK-ZSL/Resources_for_KZSL.

  • 8 authors
·
Jun 28, 2021

A Change Language for Ontologies and Knowledge Graphs

Ontologies and knowledge graphs (KGs) are general-purpose computable representations of some domain, such as human anatomy, and are frequently a crucial part of modern information systems. Most of these structures change over time, incorporating new knowledge or information that was previously missing. Managing these changes is a challenge, both in terms of communicating changes to users, and providing mechanisms to make it easier for multiple stakeholders to contribute. To fill that need, we have created KGCL, the Knowledge Graph Change Language, a standard data model for describing changes to KGs and ontologies at a high level, and an accompanying human-readable controlled natural language. This language serves two purposes: a curator can use it to request desired changes, and it can also be used to describe changes that have already happened, corresponding to the concepts of "apply patch" and "diff" commonly used for managing changes in text documents and computer programs. Another key feature of KGCL is that descriptions are at a high enough level to be useful and understood by a variety of stakeholders--for example, ontology edits can be specified by commands like "add synonym 'arm' to 'forelimb'" or "move 'Parkinson disease' under 'neurodegenerative disease'". We have also built a suite of tools for managing ontology changes. These include an automated agent that integrates with and monitors GitHub ontology repositories and applies any requested changes, and a new component in the BioPortal ontology resource that allows users to make change requests directly from within the BioPortal user interface. Overall, the KGCL data model, its controlled natural language, and associated tooling allow for easier management and processing of changes associated with the development of ontologies and KGs.

  • 12 authors
·
Sep 20, 2024

Tele-LLMs: A Series of Specialized Large Language Models for Telecommunications

The emergence of large language models (LLMs) has significantly impacted various fields, from natural language processing to sectors like medicine and finance. However, despite their rapid proliferation, the applications of LLMs in telecommunications remain limited, often relying on general-purpose models that lack domain-specific specialization. This lack of specialization results in underperformance, particularly when dealing with telecommunications-specific technical terminology and their associated mathematical representations. This paper addresses this gap by first creating and disseminating Tele-Data, a comprehensive dataset of telecommunications material curated from relevant sources, and Tele-Eval, a large-scale question-and-answer dataset tailored to the domain. Through extensive experiments, we explore the most effective training techniques for adapting LLMs to the telecommunications domain, ranging from examining the division of expertise across various telecommunications aspects to employing parameter-efficient techniques. We also investigate how models of different sizes behave during adaptation and analyze the impact of their training data on this behavior. Leveraging these findings, we develop and open-source Tele-LLMs, the first series of language models ranging from 1B to 8B parameters, specifically tailored for telecommunications. Our evaluations demonstrate that these models outperform their general-purpose counterparts on Tele-Eval while retaining their previously acquired capabilities, thus avoiding the catastrophic forgetting phenomenon.

  • 4 authors
·
Sep 8, 2024

JD Oxygen AI Item Center (Oxygen AIIC) V1: An Industrial-Scale LLM/VLM-Centric Solution for Item Understanding, Management, and Applications

JD.com, one of the world's largest e-commerce platforms, serves over 700 million active users and millions of merchants, with a catalog of tens of billions of SKUs. At this scale, high-quality, structured item knowledge underpins a better consumer experience, lower management costs, and higher operational efficiency-yet producing and serving it poses three industrial-scale challenges: fast-emerging concepts, high-quality knowledge production for massive SKUs, and diverse downstream requirements. To address these challenges, we present the JD Oxygen AI Item Center (Oxygen AIIC), an industrial-scale platform built on LLMs/VLMs for item-knowledge production and service. Oxygen AIIC is built around four core pillars: (i) ontology engineering driven by efficient human-AI collaboration, which supports the dynamic evolution and agile expansion of an ontology with millions of entries; (ii) a "Semantic Search then Discrimination"(S2D) knowledge identification architecture that, combined with throughput improvement strategies, enables scalable, extensible, and high-throughput AI Item Library production for tens of billions of SKUs; (iii) self-evolving item-understanding LLMs/VLMs that improve in a stable and controllable manner, enabling knowledge production with 94.2% precision and 82.8% recall; and (iv) a unified item tunnel that serves as the data and service hub. Oxygen AIIC now covers tens of thousands of JD categories and processes hundreds of millions of item updates per day on Huawei Ascend NPUs. It has accumulated hundreds of billions of item-knowledge assets. Deployed across core business scenarios-including search, recommendation, operations, category planning-Oxygen AIIC has delivered measurable gains at scale. Search-traffic coverage reaches 80.4%, item-information quality issues drop by 37%, the automated fill rate of core attributes during item listing exceeds 80%.

  • 55 authors
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Jun 28 2

From Internal Conflict to Contextual Adaptation of Language Models

Knowledge-intensive language understanding tasks require Language Models (LMs) to integrate relevant context, mitigating their inherent weaknesses, such as incomplete or outdated knowledge. Nevertheless, studies indicate that LMs often ignore the provided context as it can conflict with the pre-existing LM's memory learned during pre-training. Moreover, conflicting knowledge can already be present in the LM's parameters, termed intra-memory conflict. Existing works have studied the two types of knowledge conflicts only in isolation. We conjecture that the (degree of) intra-memory conflicts can in turn affect LM's handling of context-memory conflicts. To study this, we introduce the DYNAMICQA dataset, which includes facts with a temporal dynamic nature where a fact can change with a varying time frequency and disputable dynamic facts, which can change depending on the viewpoint. DYNAMICQA is the first to include real-world knowledge conflicts and provide context to study the link between the different types of knowledge conflicts. With the proposed dataset, we assess the use of uncertainty for measuring the intra-memory conflict and introduce a novel Coherent Persuasion (CP) score to evaluate the context's ability to sway LM's semantic output. Our extensive experiments reveal that static facts, which are unlikely to change, are more easily updated with additional context, relative to temporal and disputable facts.

  • 6 authors
·
Jul 24, 2024

MSLE: An ontology for Materials Science Laboratory Equipment. Large-Scale Devices for Materials Characterization

This paper introduces a new ontology for Materials Science Laboratory Equipment, termed MSLE. A fundamental issue with materials science laboratory (hereafter lab) equipment in the real world is that scientists work with various types of equipment with multiple specifications. For example, there are many electron microscopes with different parameters in chemical and physical labs. A critical development to unify the description is to build an equipment domain ontology as basic semantic knowledge and to guide the user to work with the equipment appropriately. Here, we propose to develop a consistent ontology for equipment, the MSLE ontology. In the MSLE, two main existing ontologies, the Semantic Sensor Network (SSN) and the Material Vocabulary (MatVoc), have been integrated into the MSLE core to build a coherent ontology. Since various acronyms and terms have been used for equipment, this paper proposes an approach to use a Simple Knowledge Organization System (SKOS) to represent the hierarchical structure of equipment terms. Equipment terms were collected in various languages and abbreviations and coded into the MSLE using the SKOS model. The ontology development was conducted in close collaboration with domain experts and focused on the large-scale devices for materials characterization available in our research group. Competency questions are expected to be addressed through the MSLE ontology. Constraints are modeled in the Shapes Query Language (SHACL); a prototype is shown and validated to show the value of the modeling constraints.

  • 4 authors
·
Aug 7, 2023

End-to-end Conversation Modeling Track in DSTC6

End-to-end training of neural networks is a promising approach to automatic construction of dialog systems using a human-to-human dialog corpus. Recently, Vinyals et al. tested neural conversation models using OpenSubtitles. Lowe et al. released the Ubuntu Dialogue Corpus for researching unstructured multi-turn dialogue systems. Furthermore, the approach has been extended to accomplish task oriented dialogs to provide information properly with natural conversation. For example, Ghazvininejad et al. proposed a knowledge grounded neural conversation model [3], where the research is aiming at combining conversational dialogs with task-oriented knowledge using unstructured data such as Twitter data for conversation and Foursquare data for external knowledge.However, the task is still limited to a restaurant information service, and has not yet been tested with a wide variety of dialog tasks. In addition, it is still unclear how to create intelligent dialog systems that can respond like a human agent. In consideration of these problems, we proposed a challenge track to the 6th dialog system technology challenges (DSTC6) using human-to-human dialog data to mimic human dialog behaviors. The focus of the challenge track is to train end-to-end conversation models from human-to-human conversation and accomplish end-to-end dialog tasks in various situations assuming a customer service, in which a system plays a role of human agent and generates natural and informative sentences in response to user's questions or comments given dialog context.

  • 2 authors
·
Jun 22, 2017

MARK: Memory Augmented Refinement of Knowledge

Large Language Models (LLMs) assist in specialized tasks but struggle to align with evolving domain knowledge without costly fine-tuning. Domain knowledge consists of: Knowledge: Immutable facts (e.g., 'A stone is solid') and generally accepted principles (e.g., ethical standards); Refined Memory: Evolving insights shaped by business needs and real-world changes. However, a significant gap often exists between a domain expert's deep, nuanced understanding and the system's domain knowledge, which can hinder accurate information retrieval and application. Our Memory-Augmented Refinement of Knowledge (MARK) framework enables LLMs to continuously learn without retraining by leveraging structured refined memory, inspired by the Society of Mind. MARK operates through specialized agents, each serving a distinct role: Residual Refined Memory Agent: Stores and retrieves domain-specific insights to maintain context over time; User Question Refined Memory Agent: Captures user-provided facts, abbreviations, and terminology for better comprehension; LLM Response Refined Memory Agent: Extracts key elements from responses for refinement and personalization. These agents analyse stored refined memory, detect patterns, resolve contradictions, and improve response accuracy. Temporal factors like recency and frequency prioritize relevant information while discarding outdated insights. MARK enhances LLMs in multiple ways: Ground Truth Strategy: Reduces hallucinations by establishing a structured reference; Domain-Specific Adaptation: Essential for fields like healthcare, law, and manufacturing, where proprietary insights are absent from public datasets; Personalized AI Assistants: Improves virtual assistants by remembering user preferences, ensuring coherent responses over time.

  • 3 authors
·
May 8, 2025

ChatGPT is a Knowledgeable but Inexperienced Solver: An Investigation of Commonsense Problem in Large Language Models

Large language models (LLMs) such as ChatGPT and GPT-4 have made significant progress in NLP. However, their ability to memorize, represent, and leverage commonsense knowledge has been a well-known pain point for LLMs. It remains unclear that: (1) Can GPTs effectively answer commonsense questions? (2) Are GPTs knowledgeable in commonsense? (3) Are GPTs aware of the underlying commonsense knowledge for answering a specific question? (4) Can GPTs effectively leverage commonsense for answering questions? To evaluate the above commonsense problems, we conduct a series of experiments to evaluate ChatGPT's commonsense abilities, and the experimental results show that: (1) GPTs can achieve good QA accuracy in commonsense tasks, while they still struggle with certain types of knowledge. (2) ChatGPT is knowledgeable, and can accurately generate most of the commonsense knowledge using knowledge prompts. (3) Despite its knowledge, ChatGPT is an inexperienced commonsense problem solver, which cannot precisely identify the needed commonsense knowledge for answering a specific question, i.e., ChatGPT does not precisely know what commonsense knowledge is required to answer a question. The above findings raise the need to investigate better mechanisms for utilizing commonsense knowledge in LLMs, such as instruction following, better commonsense guidance, etc.

  • 6 authors
·
Mar 28, 2023

Can Open-Source LLMs Compete with Commercial Models? Exploring the Few-Shot Performance of Current GPT Models in Biomedical Tasks

Commercial large language models (LLMs), like OpenAI's GPT-4 powering ChatGPT and Anthropic's Claude 3 Opus, have dominated natural language processing (NLP) benchmarks across different domains. New competing Open-Source alternatives like Mixtral 8x7B or Llama 3 have emerged and seem to be closing the gap while often offering higher throughput and being less costly to use. Open-Source LLMs can also be self-hosted, which makes them interesting for enterprise and clinical use cases where sensitive data should not be processed by third parties. We participated in the 12th BioASQ challenge, which is a retrieval augmented generation (RAG) setting, and explored the performance of current GPT models Claude 3 Opus, GPT-3.5-turbo and Mixtral 8x7b with in-context learning (zero-shot, few-shot) and QLoRa fine-tuning. We also explored how additional relevant knowledge from Wikipedia added to the context-window of the LLM might improve their performance. Mixtral 8x7b was competitive in the 10-shot setting, both with and without fine-tuning, but failed to produce usable results in the zero-shot setting. QLoRa fine-tuning and Wikipedia context did not lead to measurable performance gains. Our results indicate that the performance gap between commercial and open-source models in RAG setups exists mainly in the zero-shot setting and can be closed by simply collecting few-shot examples for domain-specific use cases. The code needed to rerun these experiments is available through GitHub.

  • 2 authors
·
Jul 18, 2024