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{
"state": "Channel: #inbox. After the upgrade I was billed for both the old and the new plan.",
"question": "Which team should handle this customer request?",
"candidates": [
"Engineering support",
"CS team",
"Billing team",
"InfoSec",
"Sales team",
"Counsel"
],
"correct": "Billing team",
"use_case": "support_routing"
},
{
"state": "Update: After the upgrade I was billed for both the old and the new plan.",
"question": "Route this message to the right department.",
"candidates": [
"Security team",
"Legal department",
"Finance",
"CS team"
],
"correct": "Finance",
"use_case": "support_routing"
},
{
"state": "The main API has returned 5xx for 20 minutes and our largest customers are escalating.",
"question": "What is the severity of this incident?",
"candidates": [
"Medium",
"SEV1",
"SEV4",
"SEV2"
],
"correct": "SEV1",
"use_case": "incident_severity"
},
{
"state": "Channel: #inbox. The main API has returned 5xx for 20 minutes and our largest customers are escalating.",
"question": "What is the severity of this incident?",
"candidates": [
"P3",
"P4",
"P1",
"P2"
],
"correct": "P1",
"use_case": "incident_severity"
},
{
"state": "New message: Not perfect, but easily the best option I have tried so far. Sent from my phone.",
"question": "What is the sentiment of this message?",
"candidates": [
"neutral",
"negative",
"positive"
],
"correct": "positive",
"use_case": "sentiment"
},
{
"state": "Update: Not perfect, but easily the best option I have tried so far.",
"question": "How does the author feel?",
"candidates": [
"negative",
"neutral",
"positive"
],
"correct": "positive",
"use_case": "sentiment"
},
{
"state": "Forwarded: The customer was billed twice for the same order. Policy: duplicate charges are always refunded. Sent from my phone.",
"question": "Does this refund request satisfy the policy?",
"candidates": [
"approve",
"deny"
],
"correct": "approve",
"use_case": "refund_policy"
},
{
"state": "Update: The customer was billed twice for the same order. Policy: duplicate charges are always refunded.",
"question": "Should this refund be approved?",
"candidates": [
"yes",
"Send to a manager"
],
"correct": "yes",
"use_case": "refund_policy"
},
{
"state": "New message: A teammate is blocked and asks which of two API designs to use. Thanks.",
"question": "What should I do with this email?",
"candidates": [
"schedule a meeting",
"forward to a colleague",
"reply now"
],
"correct": "reply now",
"use_case": "email_action"
},
{
"state": "Context: A teammate is blocked and asks which of two API designs to use. (please advise)",
"question": "Choose the next action for this message.",
"candidates": [
"Set up a call",
"no action needed",
"respond today",
"Forward it"
],
"correct": "respond today",
"use_case": "email_action"
},
{
"state": "When will my parcel reach me?",
"question": "What does the customer want to do?",
"candidates": [
"cancel order",
"change address",
"track order",
"return item"
],
"correct": "track order",
"use_case": "order_intent"
},
{
"state": "New message: When will my parcel reach me? Thanks.",
"question": "Identify the intent of this chat message.",
"candidates": [
"change address",
"track order",
"talk to a human",
"return item",
"cancel order"
],
"correct": "track order",
"use_case": "order_intent"
},
{
"state": "The referee was awful yesterday; that was never a penalty. Thanks.",
"question": "Does this content violate the community guidelines?",
"candidates": [
"Approve",
"needs review"
],
"correct": "Approve",
"use_case": "content_moderation"
},
{
"state": "The referee was awful yesterday; that was never a penalty. Sent from my phone.",
"question": "What should moderation do with this post?",
"candidates": [
"allow",
"remove",
"flag for review"
],
"correct": "allow",
"use_case": "content_moderation"
},
{
"state": "Car rental for the on-site installation in Turin.",
"question": "Where should this expense be booked?",
"candidates": [
"Training",
"Meals",
"Travel",
"Office supplies"
],
"correct": "Travel",
"use_case": "expense_category"
},
{
"state": "Car rental for the on-site installation in Turin.",
"question": "Where should this expense be booked?",
"candidates": [
"Training",
"Travel",
"Meals",
"Office supplies"
],
"correct": "Travel",
"use_case": "expense_category"
},
{
"state": "New message: Dark mode shows white text on a white card in the settings modal. Sent from my phone.",
"question": "Which component owns this bug?",
"candidates": [
"client side",
"mobile apps",
"cloud infra",
"data layer",
"server side"
],
"correct": "client side",
"use_case": "bug_component"
},
{
"state": "New message: Dark mode shows white text on a white card in the settings modal. Thanks.",
"question": "Where does this bug belong?",
"candidates": [
"backend",
"infrastructure",
"frontend"
],
"correct": "frontend",
"use_case": "bug_component"
},
{
"state": "New message: An engineer from a mid-size firm asks how the API compares with a competitor. Thanks.",
"question": "How qualified is this lead?",
"candidates": [
"cold",
"warm",
"hot"
],
"correct": "warm",
"use_case": "lead_quality"
},
{
"state": "Channel: #inbox. An engineer from a mid-size firm asks how the API compares with a competitor.",
"question": "Rate this sales lead.",
"candidates": [
"warm",
"hot",
"cold"
],
"correct": "warm",
"use_case": "lead_quality"
},
{
"state": "New message: Signed by the authorised representatives on the date written above. Thanks.",
"question": "Which folder does this file belong in?",
"candidates": [
"invoice",
"resume",
"contract",
"receipt",
"report"
],
"correct": "contract",
"use_case": "document_type"
},
{
"state": "New message: Signed by the authorised representatives on the date written above. Thanks.",
"question": "Classify this document.",
"candidates": [
"Receipt",
"Report",
"Contract"
],
"correct": "Contract",
"use_case": "document_type"
},
{
"state": "Channel: #inbox. A card used for 6 small online purchases in 15 minutes at new merchants.",
"question": "Choose the fraud decision for this payment.",
"candidates": [
"hold for analyst",
"Block"
],
"correct": "hold for analyst",
"use_case": "transaction_risk"
},
{
"state": "Forwarded: A card used for 6 small online purchases in 15 minutes at new merchants.",
"question": "Is this payment safe to process?",
"candidates": [
"hold for analyst",
"Approve"
],
"correct": "hold for analyst",
"use_case": "transaction_risk"
},
{
"state": "The keyboard has three dead keys after a coffee spill. (please advise)",
"question": "Which queue should this IT ticket go to?",
"candidates": [
"hardware",
"access request"
],
"correct": "hardware",
"use_case": "it_helpdesk"
},
{
"state": "The keyboard has three dead keys after a coffee spill. Sent from my phone.",
"question": "Which queue should this IT ticket go to?",
"candidates": [
"Credentials",
"Hardware issue",
"Install software",
"Permissions",
"Network problem"
],
"correct": "Hardware issue",
"use_case": "it_helpdesk"
},
{
"state": "Context: The user asks to book a meeting room and the calendar tool can do it. (please advise)",
"question": "Pick the next step for the agent.",
"candidates": [
"answer directly",
"refuse",
"ask for clarification",
"call a tool"
],
"correct": "call a tool",
"use_case": "agent_next_step"
},
{
"state": "Forwarded: The user asks to book a meeting room and the calendar tool can do it. (please advise)",
"question": "What should the assistant do next?",
"candidates": [
"Ask a follow-up question",
"call the API"
],
"correct": "call the API",
"use_case": "agent_next_step"
},
{
"state": "L'esportazione dalla dashboard produce un file corrotto.",
"question": "A chi va assegnato questo ticket?",
"candidates": [
"Legal",
"Sales",
"Technical Support",
"Billing"
],
"correct": "Technical Support",
"use_case": "support_routing_it"
},
{
"state": "L'esportazione dalla dashboard produce un file corrotto.",
"question": "Quale team deve gestire questa richiesta?",
"candidates": [
"Technical Support",
"Sales",
"Billing"
],
"correct": "Technical Support",
"use_case": "support_routing_it"
},
{
"state": "Il supporto non mi ha aiutato e ho perso un'ora.",
"question": "Com'è il tono dell'autore?",
"candidates": [
"neutral",
"negative",
"positive"
],
"correct": "negative",
"use_case": "sentiment_it"
},
{
"state": "Il supporto non mi ha aiutato e ho perso un'ora.",
"question": "Com'è il tono dell'autore?",
"candidates": [
"negative",
"positive"
],
"correct": "negative",
"use_case": "sentiment_it"
},
{
"state": "The review call ended with three decisions that the team needs in writing.",
"question": "Which follow-up action fits this meeting note?",
"candidates": [
"create task",
"escalate",
"schedule follow-up",
"send notes"
],
"correct": "send notes",
"use_case": "meeting_action"
},
{
"state": "The review call ended with three decisions that the team needs in writing.",
"question": "Pick the next step for the meeting owner.",
"candidates": [
"send notes",
"create task",
"escalate",
"schedule follow-up"
],
"correct": "send notes",
"use_case": "meeting_action"
},
{
"state": "New message: The utility invoice follows the fixed monthly rate in the agreement. Thanks.",
"question": "What is the next step for this invoice?",
"candidates": [
"Escalate to finance lead",
"Approve payment",
"Hold for review",
"Ask the vendor"
],
"correct": "Approve payment",
"use_case": "invoice_discrepancy"
},
{
"state": "New message: The utility invoice follows the fixed monthly rate in the agreement.",
"question": "What is the next step for this invoice?",
"candidates": [
"Escalate to finance lead",
"Hold for review",
"Ask the vendor",
"No discrepancy"
],
"correct": "No discrepancy",
"use_case": "invoice_discrepancy"
},
{
"state": "Received via web form. The user wants to know what profiling data is stored. (please advise)",
"question": "Which response fits this data-rights request?",
"candidates": [
"Fix the record",
"Export the data",
"Erase the data",
"Decline the request"
],
"correct": "Export the data",
"use_case": "data_privacy_request"
},
{
"state": "The user wants to know what profiling data is stored. (please advise)",
"question": "Which response fits this data-rights request?",
"candidates": [
"reject",
"correct",
"access"
],
"correct": "access",
"use_case": "data_privacy_request"
},
{
"state": "New message: All critical risks have owners and mitigation dates.",
"question": "Choose the project health label.",
"candidates": [
"Stopped",
"Closed",
"Needs attention",
"Healthy"
],
"correct": "Healthy",
"use_case": "project_status"
},
{
"state": "Received via web form. All critical risks have owners and mitigation dates.",
"question": "Choose the project health label.",
"candidates": [
"done",
"at risk",
"on track"
],
"correct": "on track",
"use_case": "project_status"
},
{
"state": "The candidate has the required certification and clear motivation. (please advise)",
"question": "Decide the next recruiting step.",
"candidates": [
"request more information",
"hold",
"reject",
"advance"
],
"correct": "advance",
"use_case": "candidate_screening"
},
{
"state": "The candidate has the required certification and clear motivation.",
"question": "Decide the next recruiting step.",
"candidates": [
"Move to interview",
"Decline"
],
"correct": "Move to interview",
"use_case": "candidate_screening"
},
{
"state": "Il messaggio contiene un errore di pagamento da correggere subito.",
"question": "Cosa si deve fare con questa email?",
"candidates": [
"reply now",
"schedule meeting"
],
"correct": "reply now",
"use_case": "azione_email_it"
},
{
"state": "Il messaggio contiene un errore di pagamento da correggere subito.",
"question": "Quale azione è più adatta per questo messaggio?",
"candidates": [
"Archivia",
"Rispondi subito"
],
"correct": "Rispondi subito",
"use_case": "azione_email_it"
},
{
"state": "L'integrazione con il CRM restituisce un errore.",
"question": "In quale coda deve finire questo ticket?",
"candidates": [
"Supporto tecnico",
"Ufficio vendite",
"Pratiche amministrative",
"Gestione reclami"
],
"correct": "Supporto tecnico",
"use_case": "richiesta_assistenza_it"
},
{
"state": "L'integrazione con il CRM restituisce un errore.",
"question": "In quale coda deve finire questo ticket?",
"candidates": [
"commerciale",
"amministrativo",
"tecnico"
],
"correct": "tecnico",
"use_case": "richiesta_assistenza_it"
},
{
"state": "L'API critica restituisce errori da mezz'ora.",
"question": "Assegna il livello di urgenza.",
"candidates": [
"P3",
"P4",
"P1",
"P2"
],
"correct": "P1",
"use_case": "urgenza_ticket_it"
},
{
"state": "L'API critica restituisce errori da mezz'ora.",
"question": "Quale priorità ha questo ticket?",
"candidates": [
"Basso",
"Medio",
"Critico"
],
"correct": "Critico",
"use_case": "urgenza_ticket_it"
}
]
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