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{
 "schema": {
  "agent_trace_observability": {
   "action": [
    "continue",
    "human_review",
    "observe",
    "stop"
   ],
   "needs_review": [
    "false",
    "true"
   ],
   "outcome": [
    "failure",
    "harmful",
    "partial",
    "success"
   ],
   "risk": [
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    "1",
    "2",
    "3"
   ],
   "urgency": [
    "0",
    "1",
    "2",
    "3"
   ]
  },
  "customer_service": {
   "action": [
    "answer_directly",
    "close_no_action",
    "escalate_to_human",
    "execute_refund",
    "request_information"
   ],
   "category": [
    "account",
    "billing",
    "delivery",
    "refund",
    "technical"
   ],
   "churn_risk": [
    "0",
    "1",
    "2",
    "3"
   ],
   "needs_human": [
    "false",
    "true"
   ],
   "urgency": [
    "0",
    "1",
    "2",
    "3"
   ]
  },
  "invoice_processing": {
   "discrepancy_severity": [
    "0",
    "1",
    "2",
    "3"
   ],
   "disposition": [
    "approve",
    "hold",
    "manual_review",
    "reject"
   ],
   "duplicate": [
    "false",
    "true"
   ],
   "matches_order": [
    "false",
    "true"
   ],
   "urgency": [
    "0",
    "1",
    "2",
    "3"
   ]
  },
  "security_incidents": {
   "credential_compromise": [
    "false",
    "true"
   ],
   "disposition": [
    "close_benign",
    "contain",
    "investigate",
    "monitor"
   ],
   "severity": [
    "0",
    "1",
    "2",
    "3",
    "4"
   ],
   "true_positive": [
    "false",
    "true"
   ],
   "urgency": [
    "0",
    "1",
    "2",
    "3"
   ]
  }
 },
 "max_len": 1024
}