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Objective:
Verified signatureDevelop a desktop application that ingests an Excel file containing closed tickets and their timing details, processes the data, and generates interactive, insightful reports for analysis. 1. Project Overview The application will help stakeholders visualize ticket performance, response times, resolution times, and trends over time. It will support multiple reporting views, filters, and export options for decision-making and operational insights. 2. Functional Requirements Excel Data Import Ability to upload an Excel file (.xlsx, .xls) containing ticket data. Validate file structure (mandatory columns: Ticket ID, Open Date/Time, Close Date/Time, Assigned User/Team, Status, Priority). Handle missing or malformed data gracefully with error notifications. Data Processing Calculate ticket resolution time. Aggregate metrics (average resolution time, tickets closed per day/week/month, tickets per user/team). Identify SLA breaches if applicable. Reporting & Visualization Generate …c1ef35c -
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