update ticket saving

app_web.py

@@ -265,11 +265,6 @@ def process_contact_request(original_query:str, qcat_result:Dict, uploaded_files
         "status":"open",
         "chat_history":st.session_state.messages,
         } 
-    
-
-    #save ticket
-    with open(f"{DATA_DIR}/tickets/{ticket}/contact_data.json", "w", encoding="utf-8") as f:
-        json.dump(contact_data, f, indent=4)
 
     if qcat_result.get("action") == "contact":
         
@@ -292,6 +287,10 @@ def process_contact_request(original_query:str, qcat_result:Dict, uploaded_files
             please contact the WEAI Helpdesk at IFPRI-WEAI@cgiar.org.\n\n
             Please let me know if there's anything else I can assist you with today.""".format(ticket_id=ticket))
 
+    #save ticket
+    with open(f"{DATA_DIR}/tickets/{ticket}/contact_data.json", "w", encoding="utf-8") as f:
+        json.dump(contact_data, f, indent=4)
+        
     if qcat_result.get("action") == "upload":
         if uploaded_files:
             # Specify the path where the zip file will be saved