Update main.py

main.py

@@ -964,6 +964,35 @@ async def chat_with_ai(input_data: ChatInput):
                 context_found = True
 
         elif best_doc and detected_intent == "errors":
+            
+    # --- NEW: detect explicit "not resolved" phrases ---
+           said_not_resolved = (
+               _has_negation_resolved(msg_norm) or
+               bool(re.search(
+                  r"\b(issue not resolved|still not working|doesn't work|didn't work|no change|not fixed|failed|broken)\b",
+                  msg_norm
+        ))
+    )
+
+           if said_not_resolved:
+        # Suppress the long error bullets reply; let the frontend card handle this flow.
+             return {
+                 "bot_response": "",            # no text (UI will show the card)
+                 "status": "OK",
+                 "context_found": False,
+                 "ask_resolved": False,
+                 "suggest_incident": False,     # we avoid backend-driven prompt here
+                 "show_incident_form": False,
+                 "show_status_form": False,
+                 "followup": None,
+                 "top_hits": [],
+                 "sources": [],
+                 "debug": {
+                    "intent": "errors_not_resolved",
+                    "best_doc": best_doc,
+            },
+        }
+
             full_errors = get_best_errors_section_text(best_doc)
             if full_errors:
                 ctx_err = _extract_errors_only(full_errors, max_lines=30)