Update main.py

main.py

@@ -301,10 +301,12 @@ async def chat_with_ai(input_data: ChatInput):
     """
     Policy:
     A) If 'resolved/working' detected → auto-create tracking incident, auto-mark Resolved, and ask if further help needed.
-    B) If user intent is 'create ticket' → offer incident form (Yes/No).
+    B) If user intent is 'create incident/ticket' → SHOW INCIDENT FORM (ask Short & Long description). No Yes/No confirmation here.
     C) Ticket status intent → if number missing, ask for it; else return status from ServiceNow.
-    D) Feedback-only → ask details (or offer incident on second try) without KB search.
+    D) Feedback-only → first ask clarifying details; after user shares details, try KB again.
+       If still no context after clarification → suggest incident ONCE (Yes/No).
     E) Otherwise, use HYBRID search; rewrite answer from KB only; ask resolved if 'OK', or refine if 'PARTIAL'.
+
     """
     try:
         msg_norm = (input_data.user_message or "").lower().strip()
@@ -364,7 +366,7 @@ async def chat_with_ai(input_data: ChatInput):
                 else:
                     err = (result or {}).get("error", "Unknown error")
                     return {
-                        "bot_response": f"⚠️ I couldn’t create the tracking incident automatically ({err}). Would you like me to try again?",
+                        "bot_response": f"⚠️ I couldn’t create the tracking incident automatically ({err}).",
                         "status": "PARTIAL",
                         "context_found": False,
                         "ask_resolved": False,
@@ -390,12 +392,16 @@ async def chat_with_ai(input_data: ChatInput):
         # --- (B) Incident intent
         if _is_incident_intent(msg_norm):
             return {
-                "bot_response": "Okay. Shall I create a ServiceNow incident now?",
+                "bot_response":(
+                    "Okay, let’s create a ServiceNow incident.\n\n"
+                    "Please provide:\n• Short Description (one line)\n• Detailed Description (steps, error text, IDs, site, environment)"
+                ),
                 "status": (input_data.prev_status or "PARTIAL"),
                 "context_found": False,
                 "ask_resolved": False,
-                "suggest_incident": True,
-                "followup": "Shall I create a ticket now?",
+                "suggest_incident": False,
+                "show_incident_form": True, 
+                "followup": None,
                 "top_hits": [],
                 "sources": [],
                 "debug": {"intent": "create_ticket"},
@@ -466,7 +472,7 @@ async def chat_with_ai(input_data: ChatInput):
                     "• Site & environment (prod/test)\n"
                     "• When it started and how many users are impacted"
                     if not second_try else
-                    "It still looks unresolved after clarification.\n\nWould you like me to raise a ServiceNow incident?"
+                    "It still looks unresolved after clarification."
                 ),
                 "status": "NO_KB_MATCH",
                 "context_found": False,
@@ -500,8 +506,7 @@ async def chat_with_ai(input_data: ChatInput):
             clarify_text = (
                 _build_clarifying_message()
                 if not second_try
-                else "I still don’t find a relevant KB match for this scenario even after clarification.\n\n"
-                "Would you like me to raise a ServiceNow incident?"
+                else "I still don’t find a relevant KB match for this scenario even after clarification."
             )
             return {
                 "bot_response": clarify_text,