data/processed/train.csv

message_id,message_text,category,urgency,channel,student_type,created_hour
MSG-00157,"Hi team, There is no hot water in my dorm and the work order is still pending. I already checked the student portal and could not find a clear answer.",housing,low,email,online,22
MSG-01287,I have a question about student services and could use guidance.,general,low,email,graduate,8
MSG-01560,"i need to request housing accommodation documentation review. also, the residence page is confusing. :/",housing,medium,chat,online,14
MSG-00010,I uploaded FAFSA documents but the portal still says incomplete,financial_aid,low,web_form,online,11
MSG-01760,"My schedule has the wrong lab section and I need it fixed Also, the hold page is confusing!!",registration,low,email,online,23
MSG-00433,Please let me know where this request should go.,general,low,chat,online,2
MSG-01269,I cannot register for HIST 305 because there is a hold on my account. just checking.,registration,low,email,online,19
MSG-01698,I have a question about student services and could use guidance.,general,low,chat,online,8
MSG-00183,"Hi team, I want to change majors and need to know the next step. Also, the advisor page is confusing. I am stuck. I already checked the student portal and could not find a clear answer.",academic_advising,medium,email,graduate,22
MSG-00152,"I need help setting up a payment plan before classes start. Also, the refund page is confsing. just checking.",financial_aid,low,chat,online,22
MSG-01739,"i uploaded fafsa documents but the portal still says incomplete. also, the bill page is confusing.",financial_aid,high,chat,graduate,5
MSG-00841,i am not sure which requirement math 220 satisfies for my major,academic_advising,low,web_form,international,9
MSG-00142,"hi, i am not sure who to contact about this question.!!",general,low,chat,international,13
MSG-01315,Can you point me to the right office for a campus policy issue?,general,medium,email,graduate,4
MSG-00945,"my aid package still has not posted and tuition is due in two days. also, the bill page is confusing.",financial_aid,medium,email,international,9
MSG-01613,"Hi team, The learning platform will not load my quiz and it is due this week. I already checked the student portal and could not find a clear answer.",technical_support,medium,web_form,international,21
MSG-01670,need help asap,health_wellness,medium,email,undergraduate,20
MSG-01223,"Please let me know where this request should go. Also, the information page is confusing.",general,high,web_form,online,11
MSG-00761,My campus login keeps failing even after I reset my password.,technical_support,medium,chat,online,8
MSG-00432,"Hi team, The waitlist says open but the system will not letme add the class. Also, the register page is confusing. I am stuck. I already checked the student portal and could not find a clear answer. pls",registration,medium,chat,undergraduate,2
MSG-00368,"I need help setting up a payment plan before classes start. Also, the refund page is confusing.",financial_aid,high,email,undergraduate,20
MSG-00077,I need an appointment because I have been feeling overwhelmed all week,health_wellness,low,chat,graduate,18
MSG-01125,I need an appointment because I have been feeling overwhelmed all week. :/,health_wellness,medium,email,international,14
MSG-00961,Can I move rooms because the noise is affecting my sleep?,housing,low,web_form,international,20
MSG-01456,There is no hot water in my dorm and the work order is still pending. when you have time.,housing,low,email,online,17
MSG-00229,"The portal shows an error code when I try to submit the form. Also, the password page is confusing.",technical_support,high,email,graduate,15
MSG-01308,I tested positive and need to know what to do about attendance,health_wellness,medium,chat,undergraduate,23
MSG-00924,"can i talk to someone today about anxiety and missing classes? also, the wellness page is confusing.",health_wellness,high,web_form,graduate,13
MSG-01426,My roommate assignment changed and I never received an explanation.,housing,low,web_form,international,22
MSG-01192,My roommate assignment changed and I never received an explanation.,housing,medium,web_form,graduate,5
MSG-01245,I need to drop a course before the deadline but the button is missing.,registration,low,email,international,6
MSG-01626,My roommate assignment changed and I never received an explanation. I am stuck.,housing,medium,chat,undergraduate,13
MSG-00353,I uploaded FAFSA documents but the portal still says incomplete.,financial_aid,high,email,international,15
MSG-00357,My schedule has the wrong lab section and I need it fixed.???,registration,high,web_form,undergraduate,11
MSG-01594,I uploaded FAFSA documents but teh portal still says incomplete. today if possible.,financial_aid,medium,web_form,graduate,2
MSG-01378,"Can I move rooms because the noise is affecting my sleep? Also, the move-in page is confusing.",housing,medium,web_form,graduate,6
MSG-01443,"I am worried about a student who said they might hurt themselves. Also, the anxiety page is confusing. pls",health_wellness,high,web_form,undergraduate,18
MSG-00415,Can someone explain why my scholarship disappeared from the bill?,financial_aid,low,email,undergraduate,20
MSG-00056,My campus login keeps failing even after I reset my password. before Friday.,technical_support,medium,web_form,undergraduate,8
MSG-00497,"hi team, confused about this i already checked the student portal nd could not find a clear answer.",registration,medium,email,international,9
MSG-00794,"Hi team, Can I move rooms because the noise is affecting my sleep? Also, the housing page is confusing. I am stuck. I already checked the student portal and could not find a clar answer.",housing,medium,email,undergraduate,23
MSG-01653,"I need help setting up a payment plan before classesstart. Also, the FAFSA page is confusing.",financial_aid,low,email,international,19
MSG-01680,i want to change majors and need to know the next step. next week is fine.,academic_advising,low,web_form,graduate,5
MSG-00362,"Hi team, I need to request housing accommodation documentation review. I already checked the student portal and could not find a clear answer.",housing,low,chat,international,2
MSG-01333,"My aid package still has not posted and tuition is due tonight. Also, the loan page is confusing.",financial_aid,medium,email,international,15
MSG-00559,I need to drop a course before the deadline but the button is missing. :/,registration,medium,web_form,graduate,3
MSG-01577,the portal shows an error code when i try to submit the form. pls,technical_support,high,web_form,international,9
MSG-00552,I am worried about a student who said they might hurt themselves. :/,health_wellness,medium,email,online,7
MSG-00366,my schedule has the wrong lab section and i need it fixed. pls,registration,medium,email,international,18
MSG-01734,"hi team, my aid package still has not posted and tuition is due in two days. i already checked the student portal and could not find a clear answer.",financial_aid,low,web_form,international,18
MSG-01303,"i need to drop a course before the deadline but the button is missing also, the waitlist page is confusing",registration,high,chat,graduate,17
MSG-00692,"The portal shows an error code when I try to submit the form. Also, the email page is confusing.",technical_support,high,email,graduate,9
MSG-00589,Can an adviso check whether I am on track to graduate?,academic_advising,high,email,graduate,14
MSG-00452,"The waitlist says open but the system will not let me add the class. Also, the drop page is confusing. pls",registration,medium,web_form,undergraduate,19
MSG-00423,"Hi team, My schedule has the wrong lab section and I need it fixed I already checked the student portal and could not find a clear answer",registration,medium,email,undergraduate,12
MSG-00322,Can someone explain why my scholarship disappeared from the bill? not urgent,financial_aid,low,email,undergraduate,0
MSG-00265,"I have a question about student services and could use guidance. Also, the services page is confusing.???",general,high,web_form,graduate,10
MSG-01667,Can I moe rooms because the noise is affecting my sleep? pls,housing,low,email,international,6
MSG-01047,"hi team, i tested positive and need to know what to do about attendance. also, the urgent care page is confusing. i already checked the student portal and could not find a clear answer.",health_wellness,medium,email,undergraduate,7
MSG-01140,"Please let me know where this request should go. Also, the services page is confusing. thx",general,medium,email,undergraduate,0
MSG-01585,need help asap,technical_support,low,web_form,international,15
MSG-01097,"My schedule has the wrong lab section and I need it fixed. Also, the register page is confusing.",registration,medium,email,international,6
MSG-00772,"Hi team, Can an advisor check whetehr I am on track to graduate? Also, teh degree audit page is confusing. I already checked teh student portal and could not find a clear answer.",academic_advising,low,web_form,graduate,1
MSG-01485,"i cannot access email from my phone after the security update. also, the portal page is confusing.",technical_support,high,web_form,international,21
MSG-01189,"Hi team, I need approval for an overload because this is my final semester. before Friday. I already checked the student portal and could not find a clear answer.",academic_advising,medium,web_form,graduate,8
MSG-00599,My roommate assignment changed and I never received an explanation. today if possible.,housing,medium,email,international,16
MSG-01117,"Hi team, My aid package still has not postedand tuition is due tonight. Also, the grant page is confusing. not urgent. I already checked the student portal and could not find a clear answer.",financial_aid,low,chat,undergraduate,3
MSG-00438,Can I move rooms because the noise is affecting my sleep?,housing,medium,chat,international,12
MSG-01385,Please let me know where this request should go.,general,low,chat,graduate,9
MSG-01164,Can you point me to the right office for a campus policy issue?,general,low,web_form,international,0
MSG-00611,i need to drop a course before the deadline but the button is missing.,registration,low,chat,undergraduate,5
MSG-00968,"hi team, can i talk to someone today about anxiety and missing classes? i already checked the student portal and could not find a clear answer.",health_wellness,high,chat,international,5
MSG-00250,need help asap,technical_support,medium,web_form,online,11
MSG-00406,"I cannot register for BIO 101 because there is a hold on my account. Also, the section page is confusing.",registration,low,web_form,graduate,2
MSG-01371,"I want to change majors and need to know teh next step. Also, teh credits page is confusing. emergency.",academic_advising,high,email,graduate,9
MSG-01243,I need to drop a course before the deadline but the button is missing.,registration,medium,email,international,12
MSG-01065,"I am worried about a student who said they might hurt themselves. Also, the anxiety page is confusing. deadline is tonight.",health_wellness,high,email,undergraduate,20
MSG-00378,I need to drop a course before the deadline but the button is missing.,registration,low,email,international,22
MSG-00477,need help asap,general,low,web_form,international,6
MSG-01373,"Hi team, Can I move rooms because the noise is affecting my sleep? I already checked the student portal and could not find a clear answer.",housing,high,chat,international,0
MSG-01701,"I am not sure which requirement CS 150 satisfies for my major Also, the degree audit page is confusing",academic_advising,high,chat,graduate,13
MSG-01215,"I am not sure which requirement CS 150 satisfies for my major. Also, the credits page is confusing.",academic_advising,low,chat,graduate,12
MSG-01044,"I need help setting up a payment plan before classes start. Also, the payment page is confusing.",financial_aid,low,web_form,international,8
MSG-00992,My schedule has the wrong lab section and I need it fixed,registration,medium,web_form,graduate,18
MSG-00016,The waitlist says open but the system will not let me add the class. please call me ASAP. thx,registration,high,email,undergraduate,10
MSG-00668,"Can you point me to the right office for a campus policy issue? Also, the information page is confusing.",general,low,chat,undergraduate,23
MSG-00720,"I want to change majors and need to know the next step. Also, the overload page is confusing when you have time.???",academic_advising,low,email,graduate,7
MSG-00545,"My campus login keeps failing even after I reset my password. Also, the password page is confusing.",technical_support,high,web_form,online,11
MSG-00013,"i cannot register for chem 10 because there is a hold on my account. also, the register page is confusing.???",registration,low,web_form,graduate,18
MSG-00870,"Hi team, Can you point me to teh right office for a campus policy issue? I already checked teh student portal and could not find a clear answer.",general,medium,email,graduate,5
MSG-01295,"I want to change majors and need to know the next step. Also, the overload page is confusing. when you have time.",academic_advising,low,email,undergraduate,3
MSG-01610,"hi team, i need to drop a course before the deadline but the button is missing. i already checked the student portal and could not find a clear answer.",registration,medium,chat,international,5
MSG-00464,Can someone explain why my scholarship disappeared from the bill?,financial_aid,high,email,graduate,10
MSG-00517,confused about this,general,medium,chat,undergraduate,6
MSG-01072,Please let me know where this request should go. when you have time.,general,low,chat,online,7
MSG-01200,"hi team, confused about this i already checked the student portal and could not find a clear answer.",academic_advising,low,chat,international,12
MSG-01415,I need approval for an overload because this is my final semester. :/,academic_advising,low,chat,international,10
MSG-01623,"hi team, can i talk to someone toda about anxiety and missing classes? i already checked the student portal and could not find a clear answer",health_wellness,medium,chat,international,8
MSG-01794,"I need approval for an overload because this is my final semester. Also, the major page is confusing.",academic_advising,medium,email,online,16
MSG-00674,i tested positive and need to know what to do about attendance. i might lose access.,health_wellness,high,email,international,15
MSG-00822,i cannot access email from my phone after the security update.,technical_support,medium,chat,online,3
MSG-01628,need help asap,technical_support,medium,web_form,online,13
MSG-01692,i am worried about a student who said they might hurt themselves.,health_wellness,high,web_form,online,6
MSG-00584,"hi team, my campus login keeps failing even after i reset my password. please call me asap. i already checked the student portal and could not find a clear answer.",technical_support,high,chat,online,4
MSG-01652,I am not sure which requirement ENG 201 satisfies for my major. today if possible.???,academic_advising,medium,chat,undergraduate,0
MSG-00673,"There is no hot water in my dorm and the work order is still pending. Also, the move-in page is confusing.",housing,high,chat,international,3
MSG-01677,"My roommate assignment changed and I never received an explanation. Also, the move-in page is confusing.",housing,medium,web_form,online,20
MSG-00314,The waitlist says open but the system will not let me add the class. soon.,registration,medium,chat,international,6
MSG-00222,"Can someone explain why my scholarship disappeared from teh bill? Also, teh loan page is confusing.",financial_aid,medium,email,graduate,13
MSG-01210,"My schedule has the wrong lab section and I need it fixed. Also, the waitlist page is confusing.",registration,medium,chat,undergraduate,18
MSG-01530,confused about this,technical_support,low,email,online,5
MSG-01351,Can an advisor check whether I am on track to graduate? next week is fine,academic_advising,low,chat,online,12
MSG-01754,"Hi team, I cannot register for BIO 101 because there is a hold on my account. when you have time. I already checked the student portal and could not find a clear answer.",registration,low,web_form,graduate,6
MSG-00788,"Hi team, My aid package still has not posted and tuition is due tonight. I already checked the student portal and could not find a clear answer.",financial_aid,low,chat,international,1
MSG-00098,"Can I talk to someone today about anxiety and missing classes? Also, the urgent care page is confusing.",health_wellness,high,email,graduate,7
MSG-01203,My schedule has the wrong lab section and I need it fixed. before Friday.,registration,medium,web_form,undergraduate,11
MSG-00096,"i need help setting up a payment plan before classes start. also, the refund page is confusing. soon.",financial_aid,medium,chat,international,19
MSG-00206,I cannot register for MATH 220 because there is a hold on my account.,registration,medium,email,graduate,0
MSG-01224,There is no hot water in my dorm and the work order is still pending.,housing,high,chat,graduate,7
MSG-00285,I want to change majors and need to know the next step thx,academic_advising,medium,chat,online,15
MSG-01136,"can someone explain why my scholarship disappeared from the bill? also, the payment page is confusing. i am stuck.",financial_aid,medium,web_form,international,23
MSG-00220,"I want to change majors and need to know teh next step. Also, teh advisor page is confusing.",academic_advising,low,web_form,undergraduate,2
MSG-01290,"I need to request housing accommodation documentation review. Also, the work order page is confusing.",housing,medium,chat,online,23
MSG-01669,"Hi team, I have a question about student services and could use guidance. I already checked the student portal and could not find a clear answer.",general,medium,chat,graduate,21
MSG-00665,I am worried about a student who said they might hurt themselves,health_wellness,low,email,undergraduate,18
MSG-00921,My roommate assignment changed and I never received an explanation,housing,low,web_form,undergraduate,15
MSG-00629,"Hi team, The learning platform will not load my quiz and it is due tonight. Also, the Canvas page is confusing. I already checked the student portal and could not find a clear answer.",technical_support,medium,web_form,online,15
MSG-01246,"I want to change majors and need to know the next step Also, the major page is confusing",academic_advising,medium,web_form,online,20
MSG-01543,"i want to change majors and need to know the next step. also, the overload page is confusing.???",academic_advising,medium,chat,international,8
MSG-01255,Can someon explain why my scholarship disappeared from the bill? just checking.???,financial_aid,low,web_form,international,9
MSG-00686,I have a question about student services and could use guidance. I am stuck.,general,medium,chat,graduate,21
MSG-01662,I want to change majors and need to know the next step.,academic_advising,low,chat,undergraduate,15
MSG-00812,I uploaded FAFSA documents but the portal still says incomplete. emergency. pls,financial_aid,high,email,international,12
MSG-00187,"I need an appointment because I have been feeling overwhelmed all week. Also, the sick page is confusing. when you have time. thx",health_wellness,low,web_form,online,10
MSG-00534,"I uploaded FAFSA documents but the portal still says incomplete. Also, the payment page is confusing.",financial_aid,low,email,international,9
MSG-00760,I am not sure which requirement CS 150 satisfies for my major.,academic_advising,low,web_form,graduate,5
MSG-00901,"I am not sure which requirement CS 150 satisfies for my major. Also, the major page is confusing. please call me ASAP.",academic_advising,high,web_form,online,8
MSG-00371,i cannot access email from my phone after the security update. pls,technical_support,low,web_form,online,9
MSG-00181,Can I move rooms because the noise is affecting y sleep?,housing,medium,email,graduate,6
MSG-00802,"Hi team, confused about this I already checked the student portal and could not find a clear answer.",housing,high,email,undergraduate,10
MSG-00404,"Hi team, My campus login keeps failing even after I reset my password. I already checked the student portal and could not find a clear answer.",technical_support,low,chat,online,11
MSG-01607,"I cannot register for CS 150 because there is a hold on my account. Also, the hold page is confusing.",registration,low,web_form,online,5
MSG-00574,"My campus login keeps failing even after I reset my password. Also, the portal page is confusing.",technical_support,low,email,graduate,13
MSG-01401,"Hi team, The portal shows an error code when I try to submit the form. I already checked the student portal and could not find a clear answer. thx",technical_support,low,web_form,international,10
MSG-00926,"i need help settng up a payment plan before classes start. also, the payment page is confusing.",financial_aid,low,chat,online,20
MSG-00630,"Hi team, I need approval for an overload because this is my final semester. I already checked the student portal and could not find a clear answer.!!",academic_advising,low,chat,graduate,7
MSG-00722,"I need to request housing accommodation documentation review. Also, the roommate page is confusing. just checking.",housing,low,chat,international,6
MSG-01143,I want to change majors and need to know the next step.,academic_advising,medium,email,online,12
MSG-00987,"Hi team, I need to request housing accommodation documentation review. Also, the residence page is confusing. I already checked the student portal and could not find a clear answer.",housing,high,chat,online,2
MSG-01416,I need to drop a course before the deadline but the button is missing,registration,medium,email,international,23
MSG-00178,"hi team, i cannot access email from my phone after the security update. i already checked the student portal and could not find a clear answer.",technical_support,medium,chat,international,21
MSG-01583,"I need approval for an overload because this is my final semester. Also, the major page is confusing. today if possible.",academic_advising,medium,email,graduate,23
MSG-01114,can an advisor check whether i am on track to graduate? when you have time.,academic_advising,low,chat,online,20
MSG-00837,I cannot access email from my phone after the security update.,technical_support,high,web_form,graduate,18
MSG-00842,help,registration,low,chat,online,17
MSG-00984,"Can I move rooms because the noise is affecting my sleep? Also, the meal plan page is confusing.",housing,medium,web_form,online,10
MSG-00728,"My roommate assignment changed and I never received an explanation. Also, the residence page is confusing. just checking.",housing,low,chat,undergraduate,21
MSG-01707,confused about this,general,medium,email,international,5
MSG-01783,The learning platform will not load my quiz and it is due tomorrow.,technical_support,medium,web_form,international,4
MSG-01687,help,health_wellness,low,chat,international,15
MSG-00590,I am worried about a student who said they might hurt themselves.,health_wellness,low,web_form,international,18
MSG-00690,can you point me to the right office for a campus policy issue? next week is fine.,general,low,email,undergraduate,13
MSG-01118,I need approval for an overload because this is my final semester.,academic_advising,medium,email,international,7
MSG-00163,"My schedule has the wrong lab section and I need it fixed Also, the waitlist page is confusing",registration,medium,email,graduate,22
MSG-00354,"Hi team, Hi, I am not sure who to contact about this question. just checking. I already checked the student portal and could not find a clear answer.",general,low,chat,undergraduate,10
MSG-01733,"Hi, I am not sure who to contact about this question.",general,low,chat,undergraduate,8
MSG-01750,"I need help setting up a payment plan before classes start. Also, the FAFSA page is confusing.",financial_aid,medium,web_form,international,19
MSG-01730,"Hi team, I am worried about a student who said they might hurt themselves. I already checked the student portal and could not find a clear answer. thx",health_wellness,high,chat,online,8
MSG-00052,My schedule has the wrong lab section and I need it fixed. right now.,registration,high,chat,undergraduate,8
MSG-01145,my roommate assignment changed and i never received an explanation.,housing,low,email,graduate,15
MSG-01272,Can I move rooms because the noise is affecting my sleep? deadline is tonight.,housing,high,web_form,online,9
MSG-01450,I need approval for an overload because this is my final semester just checking,academic_advising,low,chat,graduate,9
MSG-01372,Can someone explain why my scholarship disappeared from the bill?,financial_aid,medium,chat,graduate,15
MSG-01163,Can an advisor check whether I am on track to graduate?,academic_advising,low,web_form,undergraduate,20
MSG-01278,need help asap,health_wellness,high,email,undergraduate,20
MSG-00474,"Can an advisor check whether I am on track to graduate? Also, the major page is confusing. before Friday.",academic_advising,medium,web_form,graduate,6
MSG-01012,"Hi team, Can an advisor check whether I am on track to graduate? Also, the overload page is confusing. I already checked the student portal and could not find a clear answer. pls",academic_advising,medium,chat,online,17
MSG-00443,my schedule has the wrong lab section and i need it fixed. when you have time.,registration,low,email,online,5
MSG-01762,"Hi team, Can you point me to the right office for a cmpus policy issue? I already checked the student portal and could not find a clear answer",general,medium,email,online,9
MSG-01473,My aid package still has not posted and tuition is due this week. just checking. pls,financial_aid,low,email,graduate,13
MSG-01128,I cannot register for CHEM 110 because there is a hold on my account.,registration,medium,email,undergraduate,2
MSG-00411,need help asap,health_wellness,medium,chat,international,13
MSG-00087,"my roommate assignment changed and i never received an explanation. also, the roommate page is confusing.",housing,high,chat,graduate,20
MSG-00974,"I need to request housing accommodation documentation review Also, the roommate page is confusing",housing,medium,chat,online,22
MSG-00082,I need to request housing accommodation documentation review. :/,housing,low,chat,undergraduate,4
MSG-01555,"Hi, I am not sure who to contact about this question",general,low,chat,undergraduate,5
MSG-00145,I cannot register for CS 150 because there is a hold on my account. just checking.,registration,low,web_form,international,12
MSG-00640,I uploaded FAFSA documents but the portal still says incomplete.!!,financial_aid,low,chat,international,14
MSG-00985,help,registration,low,chat,online,0
MSG-01726,"hi team, i need to drop a course before the deadline but the button is missing. i already checked the student portal and could not find a clear answer.",registration,medium,web_form,graduate,18
MSG-00538,"hi team, confused about this i already checked the student portal and could not find a clear answer. pls",academic_advising,low,web_form,graduate,2
MSG-01057,"Hi team, confused about this I already checked the student portal and could not find a clear answer. pls",technical_support,high,web_form,online,0
MSG-00236,"I am not sure which requirement BIO 101 satisfies for my major. Also, the major page is confusing.",academic_advising,low,web_form,online,13
MSG-00565,"Hi team, I need to request housing accommodation documentation review. not urgent. I already checked teh student portal and could not find a clear answer.",housing,low,web_form,graduate,1
MSG-01257,I need an appointment because I have been feeling overwhelmed all week. not urgent.,health_wellness,low,email,undergraduate,9
MSG-01474,I need an appointment because I have been feeling overwhelmed all week when you have time,health_wellness,low,chat,international,13
MSG-00377,The portal shows an error code when I try to submit the form. pls,technical_support,medium,chat,international,14
MSG-01017,help,housing,low,chat,graduate,13
MSG-01020,Can someone explain why my scholarship disappeared from the bill? not urgent.,financial_aid,low,email,online,10
MSG-01587,"I want to change majors and need to know the next step. Also, the overload page is confusing.",academic_advising,medium,email,online,14
MSG-00034,I cannot access email from my phone after the security update.,technical_support,medium,web_form,online,8
MSG-01248,"Hi team, Can an advisor check whether I am on track to graduate? I am stuck I already checked the student portal and could not find a clear answer",academic_advising,medium,email,undergraduate,15
MSG-01230,can someone explain why my scholarship disappeared from the bill?,financial_aid,medium,email,international,4
MSG-00117,I need approval for an overload because this is my final semester.,academic_advising,low,email,undergraduate,12
MSG-00460,"Can an advisor check whether I am on track to graduate? Also, the degree audit page is confusing.",academic_advising,low,chat,graduate,22
MSG-00210,"hi team, i need to drop a course before the deadline but the button is missing. also, the waitlist page is confusing. i already checked the student portal and could not find a clear answer.",registration,medium,web_form,online,20
MSG-00115,Can someone explain why my scholarship disappeared from teh bill?,financial_aid,medium,web_form,graduate,0
MSG-01348,"Hi team, The portal shows an error code when I try to submit the form. Also, the MFA page is confusing. I already checked the student portal and could not find a clear answer.???",technical_support,medium,web_form,international,2
MSG-00648,Can I talk to someone today about anxiety and missing classes? I might lose access.,health_wellness,high,email,undergraduate,15
MSG-00031,I am not sure which requirement ENG 201 satisfies for my major.,academic_advising,low,web_form,international,19
MSG-01106,Please let me know where this request should go. pls,general,low,email,international,0
MSG-01771,"Hi team, I cannot register for ENG 201 bc there is a hold on my account. Also, the schedule page is confusing. I already checked the student portal and could not find a clear answer.",registration,low,web_form,graduate,7
MSG-01056,My campus login keeps failing even after I reset my password.,technical_support,medium,chat,online,20
MSG-01467,My campus login keeps failing even after I reset my password.???,technical_support,low,web_form,graduate,1
MSG-00173,"i tested positive and need to know what to do about attendance. also, the health page is confusing.",health_wellness,medium,chat,online,16
MSG-01438,"Hi team, I cannot access email from my phone after the security update. I already checked the student portal and could not find a clear answer.",technical_support,low,web_form,international,2
MSG-01182,I cannot register for BIO 101 because there is a hold on my account.,registration,low,email,graduate,19
MSG-01160,"can someone explain why my scholarship disappeared from the bill? also, the fafsa page is confusing.!!",financial_aid,low,chat,international,1
MSG-01432,"I need to request housing accommodation documentation review. Also, the move-in page is confusing.",housing,medium,web_form,graduate,11
MSG-01682,The learning platform will not load my quiz and it is due tomorrow,technical_support,low,chat,international,7
MSG-00256,My campus login keeps failing even after I reset my password.,technical_support,medium,email,international,16
MSG-00401,"I am not sure which requirement CHEM 110 satisfies for my major. Also, the requirement page is confusing.",academic_advising,medium,chat,graduate,14
MSG-00792,"I need an appointment because I have been feeling overwhelmed all week. Also, teh counseling page is confusing. before Friday. :/",health_wellness,medium,chat,undergraduate,21
MSG-00292,"I need help setting up a payment plan before classes start. Also, the FAFSA page is confusing.",financial_aid,low,chat,online,11
MSG-01476,The portal shows an error code when I try to submit the form.,technical_support,medium,web_form,graduate,12
MSG-00073,There is no hot water in my dorm and the work order is still pending.,housing,low,chat,graduate,11
MSG-00277,Can an advisor check whether I am n track to graduate????,academic_advising,medium,chat,online,1
MSG-00838,"Can you point me to the right office for a campus policy issue? Also, the services page is confusing. before Friday.",general,medium,chat,online,21
MSG-01618,I need approval for an overload because this is my final semester.,academic_advising,low,email,online,23
MSG-01040,help,registration,medium,chat,online,23
MSG-00846,There is no hot water in my dorm and the work order is still pending. next week is fine.,housing,low,chat,online,18
MSG-01448,My aid package still has not posted and tuition is due tonight.,financial_aid,high,web_form,online,3
MSG-00602,"Hi team, I have a question about student services and could use guidance. Also, the campus page is confusing. I already checked the student portal and could not find a clear answer.",general,high,chat,international,22
MSG-00732,"Hi team, Can someone explain why my scholarship disappeared from teh bill? right now. I already checked teh student portal and could not find a clear answer.",financial_aid,high,web_form,international,15
MSG-00442,Can an advisor check whether I am on track to graduate?,academic_advising,high,email,international,4
MSG-01696,My campus login keeps failing even after I reset my password.,technical_support,low,web_form,graduate,5
MSG-01702,My aid package still has not posted and tuition is due in two days.,financial_aid,medium,email,online,3
MSG-00081,"Hi team, Please let me know where this requestshould go. I already checked the student portal and could not find a clear answer.",general,low,chat,graduate,22
MSG-01562,"Hi team, My roommate assignment changed and I never received an explanation. I already checked the student portal and could not find a clear answer.",housing,medium,chat,international,20
MSG-01504,"i need help setting up a payment plan before classes start. also, the fafsa page is confusing. soon.",financial_aid,medium,web_form,online,19
MSG-00127,My aid package still has not posted and tuition is due tonight deadline is tonight,financial_aid,high,chat,graduate,16
MSG-01167,i need to drop a course before the deadline but the button is missing. next week is fine.,registration,low,email,graduate,10
MSG-01225,"My schedule has the wrong lab section and I need it fixed. Also,the add page is confusing.",registration,low,chat,international,12
MSG-00325,I cannot register for HIST 305 because there is a hold on my account. thx,registration,low,email,undergraduate,23
MSG-01079,Can someone explain why my scholarship disappeared from the bill? not urgent,financial_aid,low,web_form,online,3
MSG-01484,i need to request housing accommodation documentation review. when you have time.,housing,low,chat,graduate,2
MSG-00935,"i cannot register for math 220 because there is a hold on my account. also, the hold page is confusing. when you have time.",registration,low,web_form,international,14
MSG-00372,i am not sure which requirement chem 110 satisfies for my major. also the graduation page is confusing.,academic_advising,medium,email,online,1
MSG-01399,I am not sure which requirement CHEM 110 satisfies for my major before Friday,academic_advising,medium,web_form,international,11
MSG-01761,Can an advisor check whether I am on track to graduate? not urgent.,academic_advising,low,web_form,undergraduate,6
MSG-01323,"hi team, please let me know where this request should go. also, the services page is confusing. soon. i already checked the student portal and could not find a clear answer.",general,medium,web_form,undergraduate,15
MSG-01066,"Hi team, There is no hot water in my dorm and the work order is still pending. I already checked the student portal and could not find a clear answer.",housing,low,chat,undergraduate,6
MSG-00759,My aid package still has not posted and tuition is due tomorrow.,financial_aid,high,chat,graduate,8
MSG-00166,"Please let me know where this request should go Also, the campus page is confusing when you have time",general,low,web_form,online,4
MSG-01111,My roommate assignment changed and I never received an explanation.,housing,high,email,online,6
MSG-00156,The waitlist says open but the system will not let me add the class. soon.,registration,medium,email,international,8
MSG-01435,"hi, i am not sure who to contact about this question. when you have time.",general,low,chat,graduate,21
MSG-01050,"I cannot register for HIST 305 bc there is a hold on my account. Also, the add page is confusing.",registration,medium,chat,graduate,18
MSG-00892,I am not sure which requirement CHEM 110 satisfies for my major. today if possible.,academic_advising,medium,web_form,international,14
MSG-01035,"Please let me know where this request should go. Also, the information page is confusing.",general,medium,web_form,international,5
MSG-00556,"hi team, can you point me to the right office for a campus policy issue? i already checked the student portal and could not find a clear answer. :/",general,low,chat,international,6
MSG-01310,"The waitlist says open but the system will not let me add the class. Also, the add page is confusing.",registration,medium,web_form,online,9
MSG-00182,"Can I move rooms because the noise is affecting my sleep? Also, the work order page is confusing.",housing,high,chat,undergraduate,4
MSG-00331,"Hi team, The portal shows an error code when I try to submit the form. Also, the login page is confusing. emergency. I already checked the student portal and could not find a clear answer.",technical_support,high,chat,undergraduate,11
MSG-01124,Can someone explain why my scholarship disappeared from the bill?,financial_aid,medium,email,undergraduate,9
MSG-01059,"I need help setting up a payment plan before classes start Also, the scholarship pae is confusing when you have time",financial_aid,low,web_form,graduate,4
MSG-01363,I need approval for an overload because this is my final semester.,academic_advising,medium,email,international,10
MSG-00440,"The portal shows an error code when I try to submit the form. Also, the Canvas page is confusing.",technical_support,medium,email,online,13
MSG-00670,"The learning platform will not load my quiz and it is due tomorrow. Also, the login page is confusing.",technical_support,medium,email,international,19
MSG-00037,I need to request housing accommodation documentation review.???,housing,high,email,undergraduate,13
MSG-00680,My aid package still has not posted and tuition is due tomorrow.,financial_aid,high,web_form,graduate,19
MSG-01468,"I uploaded FAFSA documents but the portal still says incomplete. Also, the refund page is confusing.",financial_aid,medium,web_form,undergraduate,10
MSG-00752,"Hi team, I need to request housing accommodation documentation review Also, the roommate page is confusing I already checked the student portal and could not find a clear answer???",housing,low,web_form,international,15
MSG-00276,There is no hot water in my dorm and the work order is still pending.,housing,low,chat,international,16
MSG-00014,"Hi team, I want to change majors and need to know the next step I already checked the student portal and could not find a clear answer",academic_advising,medium,web_form,undergraduate,2
MSG-01429,"I need to request housing accommodation documentation review. Also, the residence page is confusing. not urgent.",housing,low,web_form,online,20
MSG-00809,"I am not sure which requirement ENG 201 satisfies for my major. Also, the credits page is confusing. next week is fine.",academic_advising,low,web_form,online,2
MSG-01776,Can you point me to the right office for a campus policy issue? not urgent.,general,low,email,online,17
MSG-00110,the waitlist says open but the system will not let me add the class.,registration,low,chat,graduate,7
MSG-01557,"Hi team, I want to hange majors and need to know the next step. soon. I already checked the student portal and could not find a clear answer.???",academic_advising,medium,web_form,online,14
MSG-00172,"Hi team, Can I move rooms because the noise is affecting my sleep? Also, the residence page is confusing. I already checked the student portal and could not find a clear answer.",housing,low,chat,undergraduate,10
MSG-01084,I am worried about a student who said they might hurt themselves.,health_wellness,high,chat,online,2
MSG-00609,My campus login keeps failing even after I reset my password.,technical_support,medium,web_form,undergraduate,7
MSG-01444,my campus login keeps failing even after i reset my password.,technical_support,medium,email,graduate,12
MSG-00140,I need to drop a course before the deadline but the button is missing.,registration,high,email,graduate,15
MSG-01156,I need an appointment because I have been feeling overwhelmed all week.,health_wellness,medium,web_form,online,13
MSG-00198,Can you point me to the right office for a campus policy issue? next week is fine.,general,low,web_form,graduate,6
MSG-01389,the waitlist says open but teh system will not let me add teh class.,registration,high,email,undergraduate,23
MSG-00259,"Hi team, I need an appointment because I have been feeling overwhelmed all week. Also, the anxiety page is confusing. I already checked the student portal and could not find a clear answer.",health_wellness,medium,email,online,1
MSG-00569,I need to drop a course before the deadline but the button is missing,registration,high,web_form,undergraduate,11
MSG-01719,"My aid package still has not posted and tuition is due this week. Also, the loan page is confusing. deadline is tonight.",financial_aid,high,email,online,17
MSG-01488,"I want to change majors and need to know the next step Also, the requirement page is confusing",academic_advising,medium,chat,graduate,22
MSG-00185,"Hi team, need help asap I already checked the student portal and could not find a clear answer.",financial_aid,high,web_form,undergraduate,19
MSG-00049,I cannot register for CS 150 because there is a hold on my account.,registration,low,chat,undergraduate,7
MSG-00383,The portal shows an error code when I try to submit the form.,technical_support,low,web_form,undergraduate,2
MSG-01367,"Hi team, Can an advisor check whether I am on track to graduate? I already checked the student portal and ould not find a clear answer.",academic_advising,medium,web_form,international,4
MSG-00141,"i need help settin up a payment plan before classes start. also, the payment page is confusing.",financial_aid,medium,chat,graduate,20
MSG-00184,"Hi, I am not sure who to contact about this question.",general,low,chat,international,6
MSG-00835,"Hi team, Can I talk to someone today about anxiety and missing classes? I already checked the student portal and could not find a clear answer.",health_wellness,high,web_form,international,20
MSG-00355,help,academic_advising,low,web_form,online,9
MSG-00568,There is no hot water in my dorm and the work order is still pending.,housing,medium,web_form,online,10
MSG-00207,"My roommate assignment changed and I never received an explanation. Also, the work order page is confusing. not urgent.",housing,low,email,undergraduate,20
MSG-00197,There is no hot water in my dorm and the work order is still pending.,housing,medium,chat,international,16
MSG-00486,help :/,technical_support,medium,email,international,10
MSG-01282,Can you pointme to the right office for a campus policy issue?,general,low,web_form,online,0
MSG-00347,My schedule has the wrong lab section and I need it fixed.???,registration,medium,web_form,international,5
MSG-00950,"hi team, there is no hot water in my dorm and the work order is still pending also, the move-in page is confusing i already checked the student portal and could not find a clear answer",housing,low,chat,undergraduate,2
MSG-00317,My aid package still has not posted and tuition is ue in two days.,financial_aid,medium,email,undergraduate,0
MSG-01552,My aid package still has not posted and tuition is due tonight,financial_aid,medium,chat,international,11
MSG-01533,help :/,academic_advising,medium,web_form,international,17
MSG-00526,My schedule has the wrong lab section and I need it fixed. before Friday.,registration,medium,web_form,graduate,18
MSG-01758,"Please let me know where this request should go. Also, the help page is confusing. soon.",general,medium,email,international,15
MSG-00268,"Hi team, I need help setting up a payment plan before classes start. I already checked the student portal and could not find a clear answer.",financial_aid,low,chat,graduate,13
MSG-00381,"Hi team, I need help setting up a payment plan before classes start. I already checked teh student portal and could not find a clear answer. pls",financial_aid,high,web_form,online,23
MSG-01714,I am not sure which requirementHIST 305 satisfies for my major.,academic_advising,medium,web_form,graduate,11
MSG-00038,need help asap,housing,medium,web_form,graduate,20
MSG-01216,I tested positive and need to know what to do about attendance.,health_wellness,low,web_form,undergraduate,20
MSG-01099,My aid package still has not posted and tuition is due in two days.,financial_aid,medium,email,international,17
MSG-00120,My campus login keeps failing even after I reset my password. pls,technical_support,low,chat,online,7
MSG-00978,"hi team, i uploaded fafsa documents but the portal still says incomplete. i already checked the student portal and could not find a clear answer.",financial_aid,medium,chat,graduate,11
MSG-00483,Can I talk to someone today about anxiety and missin classes?,health_wellness,high,web_form,graduate,14
MSG-00402,i uploaded fafsa documents but the portal still says incomplete.,financial_aid,medium,web_form,graduate,0
MSG-01523,confused about this,technical_support,low,chat,online,15
MSG-00136,Can an advisor check whether I am on track to graduate?,academic_advising,low,web_form,undergraduate,4
MSG-01204,I uploaded FAFSA documents but the portal still says incomplete.???,financial_aid,medium,chat,online,0
MSG-01519,i need help setting up a payment plan before classes start.,financial_aid,medium,email,undergraduate,13
MSG-00428,my roommate assignment changed and i never received an explanation.???,housing,low,web_form,online,15
MSG-01791,I need approval for an overload because this is my final semester.,academic_advising,low,web_form,undergraduate,15
MSG-00271,"The learning platform will not load my quiz an it is due in two days. Also, the MFA page is confusing.",technical_support,low,web_form,undergraduate,2
MSG-01437,The learning platform will not load my quiz and it is due tomorrow.,technical_support,low,chat,online,8
MSG-00739,"I want to change majors and need to know the next step. Also, the advisor page is confusing. just checking.",academic_advising,low,email,graduate,4
MSG-00962,Can an advisor check whether I am on track to graduate?,academic_advising,low,web_form,online,8
MSG-00632,My campus login keeps failing even after I reset my password. right now.,technical_support,high,email,international,17
MSG-01238,My campus login keeps failing even after I reset my password???,technical_support,medium,web_form,online,10
MSG-01115,There is no hot water in my dorm and teh work order is still pending next week is fine,housing,low,web_form,online,11
MSG-00151,"Can someone explain why my scholarship disappeared from the bill? Also, the loan page is confusing.",financial_aid,medium,email,international,2
MSG-01503,"Hi team, My aid package still has not posted and tuition is due tonight. I already checked the stdent portal and could not find a clear answer.",financial_aid,high,email,online,14
MSG-01034,"Can someone explain why my scholarship disappeared from the bill? Also, the grant page is confusing.",financial_aid,high,email,online,7
MSG-00679,I uploaded FAFSA documents but the portal still says incomplete. emergency.,financial_aid,high,web_form,graduate,16
MSG-00698,"Hi team, I have a question about student services and could use guidance. Also, the campus page is confusing. I already checked the student portal and could not find a clear answer. :/",general,low,web_form,international,22
MSG-00465,"Hi team, I have a question about student services and could use guidance. Also, the policy page is confusing. just checking. I already checked the student portal and could not find a clear answer.",general,low,chat,graduate,21
MSG-01110,"Hi team, I am not sure which requirement ENG 201 satisfies for my major. just checking. I already checked the student portal and could not find a clear answer.",academic_advising,low,email,graduate,23
MSG-01579,"I need approval for an overload because this is my final semester. Also, the advisor page is confusing. just checking.",academic_advising,low,web_form,online,2
MSG-00449,I want to change majors and need to know the next step. whenyou have time. pls,academic_advising,low,chat,graduate,23
MSG-01501,confused about this,housing,medium,email,graduate,23
MSG-01759,"There is no hot water in my dorm and the work order is still pending. Also, the housing page is confusing. soon.",housing,medium,web_form,international,6
MSG-00638,"My schedule has the wrong lab section and I need it fixed. Also, the hold page is confusing.",registration,high,chat,international,20
MSG-01142,"Hi team, I need help setting up a payment plan before classes start. I already checked the student portal and could not find a clear answer.",financial_aid,medium,web_form,international,2
MSG-01181,I need help setting up a payment plan before classes start,financial_aid,medium,chat,international,22
MSG-00716,need help asap,general,low,chat,international,6
MSG-00493,"Can I talk to someone today about anxiety and missing classes? Also, the urgent cre page is confusing. pls",health_wellness,low,email,undergraduate,0
MSG-00332,"Hi team, I need approval for an overload because this is my final semester. I already checked the student portal and could not find a clear answer. pls",academic_advising,medium,email,graduate,20
MSG-01685,Can you point me to the right office for a campus policy issue?,general,low,chat,international,18
MSG-01753,"The portal shows an error code when I try to submit the form. Also, the Canvas page is confusing.",technical_support,low,chat,online,3
MSG-01113,"The waitlist says open but the system will not let me add the class. Also, the add page is confusing.",registration,medium,web_form,graduate,23
MSG-00496,"Hi team, I cannot register for HIST 305 because there is a hold on my account. I already checked the student portal and could not find a clear answer. pls",registration,medium,chat,undergraduate,7
MSG-00459,I am not sure which requirement MATH 220 satisfies for my major. before Friday. pls,academic_advising,medium,email,undergraduate,3
MSG-01430,"The portal shows an error code when I try to submit the form. Also, the portal page is confusing.",technical_support,low,email,online,0
MSG-01621,I tested positive and need to know what to do about attendance.,health_wellness,high,web_form,graduate,20
MSG-01630,confused about this,financial_aid,high,email,undergraduate,6
MSG-00911,"Can an advisor check whether I am on track to graduate? Also, the major page is confusing. please call me ASAP.",academic_advising,high,email,undergraduate,21
MSG-00824,"There is no hot water in my dorm and the work order is still pending. Also, the housing page is confusing. today if possible.",housing,medium,email,graduate,13
MSG-01725,"Hi team, My schedule has the wrong lab section and I need it fixed. I already checked the student portal and could not find a clear answer.",registration,medium,web_form,online,13
MSG-00927,can an advisor check whether i am on track to graduate? today if possible.,academic_advising,medium,chat,undergraduate,14
MSG-01060,The portal shows an error code when I try to submit the form. before Friday.,technical_support,medium,email,international,0
MSG-01704,"Hi team, My roommate assignment changed and I never received an explanation. I already checked the student portal and could not find a clear answer.",housing,medium,web_form,international,14
MSG-01132,"hi, i am not sure who to contact about this question also, the help page is confusing",general,medium,chat,graduate,7
MSG-00403,my schedule has the wrong lab section and i need it fixed.!!,registration,high,web_form,graduate,16
MSG-01510,I uploaded FAFSA documents but the portal still says incomplete.,financial_aid,high,web_form,international,11
MSG-01387,"Hi team, Please let me know where this request should go Also, the question page is confusing I already checked the student portal and could not find a clear answer",general,low,web_form,undergraduate,1
MSG-01442,"I want to change majors and need to know the next step Also, the major page is confusing.",academic_advising,medium,web_form,graduate,12
MSG-00876,"hi team, i cannot register for chem 110 because there is a hold on my account. i already checked the student portal and could not find a clear answer.",registration,low,chat,international,23
MSG-00108,Can I move rooms because the noise is affecting my sleep? :/,housing,low,web_form,undergraduate,7
MSG-00482,"Hi team, The learning platform will not load my quiz and it is due tomorrow. Also, the email page is confusing. I already checked the student portal and could not find a clear answer.",technical_support,low,chat,undergraduate,20
MSG-00854,"can you point me to the right office for a campus policy issue? also,the policy page is confusing.",general,low,email,online,16
MSG-00323,I have a question about student services and could use guidance.,general,low,chat,international,9
MSG-01659,Can an advisor check whether I am on track to graduate?!!,academic_advising,medium,web_form,international,19
MSG-01522,I need an appointment because I have been feeling overwhelmed all week. please call me ASAP.,health_wellness,high,chat,international,9
MSG-00954,need help asap,general,low,web_form,graduate,1
MSG-01420,My campus login keeps failing even after I reset my password.,technical_support,medium,web_form,graduate,16
MSG-00074,The portal shows an error code whenI try to submit the form.,technical_support,medium,web_form,undergraduate,9
MSG-01045,I have a question about student services and could use guidance.,general,medium,web_form,undergraduate,2
MSG-01092,i want to change majors and need to know the next step. next week is fine.,academic_advising,low,web_form,online,16
MSG-00581,"Can someone explain why my scholarship disappered from the bill? Also, the refund page is confusing.",financial_aid,medium,chat,online,12
MSG-00414,I need to drop a course before the deadline but the button is missing.,registration,low,web_form,online,22
MSG-01462,i am worried about a student who said they might hurt themselves. before friday.,health_wellness,medium,web_form,online,9
MSG-00588,I need help setting up a payment plan before classes start.,financial_aid,medium,web_form,online,17
MSG-00661,"The portal shows an error code when I try to submit the form. Also, the error page is confusing. thx",technical_support,low,web_form,graduate,6
MSG-01453,I need to request housing accommodation documentation review. I am stuck.,housing,medium,email,online,4
MSG-01285,I need help setting up a payment plan before classes start,financial_aid,medium,chat,graduate,16
MSG-01710,"The waitlist says open but the systm will not let me add the class. Also, the add page is confusing. pls",registration,medium,chat,online,6
MSG-00983,"hi team, my schedule has the wrong lab section and i need it fixed. i already checked the student portal and could not find a clear answer.",registration,medium,email,online,20
MSG-00847,"Hi team, Can someone explain why my scholarship disappeared from the bill? I already checked the student portal and could not find a clear answer.",financial_aid,low,chat,undergraduate,5
MSG-01153,"The learning platform will not load my quiz and it is due tonight. Also, the portal page is confusing.",technical_support,medium,email,undergraduate,5
MSG-00304,"Hi team, I cannot register for CHEM 110 because there is a hold on my account. I already checked the student portal and could not find a clear answer.",registration,medium,web_form,international,10
MSG-01780,"The waitlist says open but the system will not let me add the class. Also, the hold page is confusing. thx",registration,medium,web_form,international,3
MSG-00167,"Hi team, My aid package still has not posted and tuition is due in two days. Also, the FAFSA page is confusing. not urgent. I already checked the student portal and could not find a clear answer.",financial_aid,low,email,online,5
MSG-00614,i want to change majors and need to know the next step when you have time,academic_advising,low,chat,international,20
MSG-01657,"Hi team, I need help setting up a payment plan before classes start. I might lose access. I already checked the student portal and could not find a clear answer.",financial_aid,high,web_form,graduate,23
MSG-00429,"Hi team, Can an advisor check whether I am on track to graduate? I already checked the student portal and could not find a clear answer.",academic_advising,low,email,international,4
MSG-01568,need help asap,health_wellness,low,web_form,graduate,14
MSG-00035,"Hi team, I cannot access email from my phone after teh security update. I already checked teh student portal and could not find a clear answer. thx",technical_support,high,email,international,15
MSG-00146,help,academic_advising,medium,email,online,11
MSG-00150,"I need an appointment because I have been feeling overwhelmed all week. Also, the anxiety page is confusing.",health_wellness,medium,web_form,graduate,4
MSG-00018,I cannot access email from my phone after the security update.,technical_support,medium,email,international,5
MSG-01116,My campus login keeps failing even after I reset my password.,technical_support,high,chat,graduate,19
MSG-00446,I want to change majors and need to know the next step. thx,academic_advising,low,email,undergraduate,19
MSG-00505,"I need help stting up a payment plan before classes start. Also, the bill page is confusing. I am stuck. thx",financial_aid,medium,web_form,graduate,21
MSG-01013,i am not sure which requirement bio 101 satisfies for y major. next week is fine.,academic_advising,low,chat,online,20
MSG-00858,"i am not sure which requirement chem 110 satisfies for my major. also, the advisor page is confusing. just checking. pls",academic_advising,low,chat,online,1
MSG-01440,can you point me to teh right office for a campus policy issu? when you have time.,general,low,email,undergraduate,16
MSG-01656,"Hi team, There is no hot water in my dorm and the work order is still pending. Also, the work order page is confusing. I already checked the student portal and could not find a clear answer.",housing,low,email,online,21
MSG-00121,"Hi team, Can I move rooms because the noise is affecting my sleep? I already checked the student portal and could not find a clear answer.!!",housing,high,chat,international,8
MSG-00369,"I cannot register for CHEM 110 because there is a hold on my account. Also, the drop page is confusing. soon.",registration,medium,web_form,graduate,3
MSG-01152,My campus login keeps failing even fter I reset my password :/,technical_support,medium,email,undergraduate,7
MSG-00789,I tested positive and need to know what to do about attendance. next week is fine.,health_wellness,low,email,international,10
MSG-01666,help???,technical_support,low,chat,graduate,6
MSG-01458,"Can an advisor check whether I am on track to graduate? Also, the credits page is confusing. I might lose access. :/",academic_advising,high,chat,undergraduate,1
MSG-00360,can you point me to the right office for a campus poicy issue? before friday,general,medium,web_form,online,14
MSG-00309,"The learning platform will not load my quiz and it is due tonight Also, the Canvas page is confusing when you have time",technical_support,low,email,online,5
MSG-00062,"I need an appointment because I have been feeling overwhelmed all week Also, the health page is confusing!!",health_wellness,high,web_form,graduate,12
MSG-01311,The learning platform will not load my quiz and it is due tonight.,technical_support,low,web_form,graduate,23
MSG-00890,The learning platform will not load my quiz and it is due tonight.,technical_support,high,web_form,international,3
MSG-01471,"The portal shows an error code when I try to submit the form. Also, the portal page is confusing.",technical_support,medium,chat,international,15
MSG-00258,"Hi team, I cannot access email from my phone after the security update. I already checked the student portal and could not find a clear answer.",technical_support,medium,email,undergraduate,8
MSG-00244,Please let me know where this request should go.,general,medium,email,undergraduate,8
MSG-01723,need help asap,technical_support,low,web_form,graduate,16
MSG-00740,my campus login keeps failing even after i reset my password. dealine is tonight.,technical_support,high,email,undergraduate,2
MSG-00956,the waitlist says open but the system will not let me add the class.,registration,low,email,online,10
MSG-01266,my roommate assignment changed and i never received an explanation.,housing,medium,email,online,9
MSG-01419,"i am worried about a student who said they might hurt themselves. also, the anxiety page is confusing. soon.",health_wellness,medium,chat,online,20
MSG-00762,I want to change majors and need to know the next step.,academic_advising,low,email,graduate,13
MSG-00367,"Hi team, confused about this I already checked the student portal and could not find a clear answer.",general,medium,chat,graduate,0
MSG-00340,I need to drop a course before the deadline but the button is missing,registration,medium,web_form,online,21
MSG-01229,I want to change majors and need to know the next step.,academic_advising,low,email,graduate,4
MSG-00448,I am not sure which requirement ENG 201 satisfies for my major.,academic_advising,low,web_form,undergraduate,4
MSG-00337,can i talk to someone today about anxiety and missing classes? emergency.,health_wellness,high,email,undergraduate,3
MSG-01193,help,health_wellness,medium,email,international,1
MSG-00644,"I am not sure which requirement CHEM 110 satisfies for my major. Also, the credits page is confusing. thx",academic_advising,medium,chat,online,23
MSG-00283,"i need approval for an overload because this is my final semester. also, the degree audit page is confusing. :/",academic_advising,low,email,graduate,17
MSG-00296,"Hi team, My campus login keeps failing even after I reset my password. Also, the portal page is confusing. I already checked the student portal and could not find a clear answer.",technical_support,low,email,international,22
MSG-01693,Please let me know where this request should go.,general,low,web_form,online,11
MSG-01567,My schedule has the wrong lab section and I need it fixed.,registration,high,chat,international,8
MSG-00583,"I uploaded FAFSA documents but the portal still says incomplete. Also, the scholarship page is confusing.",financial_aid,medium,chat,graduate,17
MSG-00923,"I tested positive and need to know what to do about attendance. Also, the safety page is confusing. I am stuck.!!",health_wellness,medium,chat,international,9
MSG-01089,I need an appointment because I have been feeling overwhelmed all week.,health_wellness,low,email,undergraduate,6
MSG-00939,"Hi team, help I already checked the student portal and could not find a clear answer.",general,low,email,graduate,20
MSG-01639,i cannot register for math 220 because there is a hold on my account,registration,medium,chat,undergraduate,12
MSG-01001,The learning platform will not load my quiz and it is due tomorrow.,technical_support,high,chat,online,10
MSG-00006,"the learning platform will not load my quiz and it is due tonight. also, the canvas page is confusing.",technical_support,high,web_form,international,20
MSG-01347,My roommate assignment changed and I never received an explanation. not urgent.!!,housing,low,email,international,22
MSG-01619,"Hi, I am not sure who to contact about this question. Also, the campus page is confusing. thx",general,medium,web_form,graduate,5
MSG-01603,"My aid package still has not posted and tuition is due tonight Also, the payment page is confusing",financial_aid,high,web_form,online,12
MSG-00253,"I have a question about student services and could use guidance Also, the policy page is confusing",general,low,email,international,19
MSG-00435,"The portal shows an error code when I try to sumit the form Also, the portal page is confusing",technical_support,low,web_form,graduate,21
MSG-00550,"I am not sure which requirement CS 150 satisfies for my major. Also, the major page is confusing.",academic_advising,low,email,graduate,13
MSG-01130,"hi team, hi, i am not sure who to contact about this question. also, the office page is confusing. i already checked the student portal and could not find a clear answer.",general,medium,email,international,6
MSG-01292,"There is no hot water in my dorm and the work order is still pending. Also, the meal plan page is confusing.",housing,medium,web_form,online,6
MSG-00937,can an advisor check whether i am on track to graduate?,academic_advising,low,web_form,undergraduate,12
MSG-01570,confused about this,academic_advising,medium,web_form,online,6
MSG-00713,confused about this,financial_aid,low,chat,international,17
MSG-01700,Can someone explain why my scholarship disappeared from the bill?,financial_aid,low,web_form,online,6
MSG-00786,can someone explain why my scholarship disappeared from the bill?,financial_aid,high,web_form,undergraduate,23
MSG-01658,"hi team, my aid package still has not posted and tuition is due this week. also, the bill page is confusing. i already checked the student portal and could not find a clear answer.!!",financial_aid,low,email,graduate,21
MSG-01633,"Hi team, Can I move rooms because the noise is affecting my sleep? emergency. I already checked the student portal and could not find a clear answer.",housing,high,email,online,4
MSG-01227,"Hi team, I need approval for an overload because this is my final semester. Also, the overload page is confusing. I already checked the student portal and could not find a clear answer.",academic_advising,low,email,graduate,18
MSG-00164,My aid package still has not posted and tuition is due tomorrow.,financial_aid,low,web_form,graduate,5
MSG-01590,"hi team, can someone explain why my scholarship disappeared from the bill? i already checked the student portal and could not find a clear answer.",financial_aid,high,email,undergraduate,4
MSG-00093,"Hi team, help I already checked the student portal and could not find a clear answer.",general,low,chat,international,5
MSG-00756,"My campus login keeps failing even after I reset my password. Also, the MFA page is confusing.",technical_support,medium,email,graduate,7
MSG-01755,There is no hot water in my dorm and the work order is still pending.,housing,medium,chat,graduate,13
MSG-00758,Please let me know where this request should go.,general,low,chat,graduate,7
MSG-00417,please let me know where this request should go.,general,low,email,graduate,2
MSG-01122,need help asap!!,housing,medium,web_form,undergraduate,2
MSG-00852,Can someone explain why my scholarship disappeared from the bill? today if possible.,financial_aid,medium,web_form,graduate,20
MSG-00825,"Hi team, The waitlist says open but the system will not let me add the class. I already checked the student portal and could not find a clear answer.",registration,high,chat,undergraduate,11
MSG-01121,confused about this,registration,medium,web_form,online,8
MSG-00310,My aid package still has not posted and tuition is due tonight.,financial_aid,medium,chat,graduate,5
MSG-00316,"There is no hot water in my dorm and the work order is still pending. Also, the meal plan page is confusing.",housing,low,email,online,1
MSG-01634,need help asap :/,general,medium,chat,graduate,20
MSG-00370,"I need to drop a course before the deadline but the button is missing. Also, the schedule page is confusing. thx",registration,high,web_form,graduate,13
MSG-01573,"Hi team, Please let me know where this request should go. I already checked the student portal and could not find a clear answer.",general,low,chat,undergraduate,22
MSG-00975,"Hi team, The learning platform will not load my quiz and it is due tonight. emergency. I already checked the student portal and could not find a clear answer.",technical_support,high,chat,online,3
MSG-00785,My campus login keeps failing even after I reset my password. next week is fine.,technical_support,low,email,graduate,10
MSG-00301,Can you point me to the right office for a campus policy issue? soon.,general,medium,chat,undergraduate,20
MSG-01572,"I need approval for an overload because this is my final semester. Also, the advisor page is confusing.",academic_advising,medium,web_form,undergraduate,1
MSG-01048,help,general,low,chat,international,1
MSG-01460,"Hi, I am not sure who to contact about this question.",general,low,chat,online,0
MSG-00652,"I cannot access email from my phone after the securit update. Also, the error page is confusing. right now.",technical_support,high,email,undergraduate,11
MSG-01648,"I want to change majors and need to know the next step. Also, the graduation page is confusing.???",academic_advising,medium,email,graduate,7
MSG-01335,"Hi team, Can I talk to someone today about anxiety and missing classes? I already checked the student portal and could not find a clear answer.???",health_wellness,medium,web_form,international,15
MSG-01383,Please let me know where this request should go. plz call me ASAP.,general,high,web_form,international,12
MSG-01697,the portal shows an error code when i try to submit the form.,technical_support,low,chat,undergraduate,23
MSG-00597,"i cannot register for math 220 because there is a hold on my account. also, the add page is confusing.",registration,medium,web_form,online,12
MSG-01727,"Hi team, I am not sure which requirement ENG 201 satisfies for my major. Also, the graduation page is confusing. just checking. I already checked the student portal and could not find a clear answer. :/",academic_advising,low,chat,international,18
MSG-00286,I need to drp a course before the deadline but the button is missing.,registration,low,chat,graduate,16
MSG-01174,My aid package still has not posted and tuition s due tomorrow. thx,financial_aid,high,email,international,17
MSG-01792,Please let me know where this request should go. before Friday. :/,general,medium,email,online,23
MSG-00546,"Hi team, My campus login keeps failing even after I reset my password Also, the password page is confusing I already checked the student portal and could not find a clear answer",technical_support,medium,chat,graduate,14
MSG-00998,need help asap,financial_aid,high,web_form,undergraduate,21
MSG-00318,I want to change majors and need to know the next step,academic_advising,low,web_form,international,16
MSG-01146,I uploaded FAFSA documents but the portal still says incomplete,financial_aid,low,web_form,graduate,2
MSG-01298,The portal shows an error code whe I try to submit the form.,technical_support,low,web_form,graduate,15
MSG-01581,The portal shows an error code when I try to submit the form.,technical_support,low,web_form,undergraduate,5
MSG-01601,"Hi team, There is no hot water in my dorm and the work order is still pending. I already checked the student portal and could not find a clear answer.",housing,medium,email,online,4
MSG-01498,can you point me to the right office for a campus policy issue?,general,medium,chat,online,20
MSG-00376,My schedule has the wrong lab section and I need it fixed.,registration,high,chat,online,7
MSG-01332,"Can someone explain why my scholarship disappeared from the bill? Also, the scholarship page is confusing.",financial_aid,low,web_form,undergraduate,3
MSG-00160,"Hi team, Please let me know where this request should go. Also, the help page is confusing. before Friday. I already checked the student portal and could not find a clear answer.",general,medium,email,international,1
MSG-00391,"I have a question about student services and could use guidance. Also, the question page is confusing.",general,low,web_form,graduate,4
MSG-00234,"I want to change majors and need to know the net step. Also, the graduation page is confusing. soon.",academic_advising,medium,chat,international,0
MSG-00763,"I am worried about a student who said they might hurt themselves. Also, the sick page is confusing. deadline is tonight.",health_wellness,high,chat,undergraduate,7
MSG-00730,I tested positive and need to know what to do about attendance.,health_wellness,medium,chat,online,11
MSG-00365,"Hi team, I need approval for an overload because this is my final semester Also, the major page is confusing I already checked the student portal and could not find a clear answer???",academic_advising,medium,email,undergraduate,15
MSG-00877,help,housing,medium,web_form,international,12
MSG-01220,I need to request housing accommodation documentation review,housing,low,chat,graduate,3
MSG-01209,help,housing,low,chat,undergraduate,21
MSG-01105,need help asap,housing,low,chat,graduate,6
MSG-00090,"Hi team, Please let me know where this request should go. Also, the campus page is confusing. when you have time. I already checked the student portal and could not find a clear answer.",general,low,chat,international,6
MSG-00862,I cannot access email from my phone after the security update.,technical_support,medium,chat,international,20
MSG-01541,Please let me know where this request should go.,general,low,web_form,undergraduate,23
MSG-00779,I need to request housing accommodation documentation review.,housing,medium,web_form,graduate,13
MSG-00561,"Hi team, Can I move rooms because the noise is affecting my sleep? Also, the move-in page is confusing. I already checked the student portal and could not find a clear answer.",housing,low,web_form,graduate,0
MSG-00299,I have a question about student services and could use guidance. :/,general,low,web_form,graduate,23
MSG-00341,My aid package still has not posted and tuition is due tonight.,financial_aid,medium,email,graduate,13
MSG-00201,Can I talk to someone today about anxiety and missing classes?,health_wellness,low,web_form,undergraduate,0
MSG-01134,My schedule has the wrong lab section and I need it fixed.,registration,low,chat,online,2
MSG-00839,"hi team, my aid package still has not posted and tuition is due tomorrow i already checked the student portal and could not find a clear answer.",financial_aid,low,chat,undergraduate,6
MSG-01157,can someone explain why my scholarship disappeared from the bill?,financial_aid,low,chat,graduate,4
MSG-01538,I tested positive and need to know what to do about attendance.,health_wellness,medium,web_form,online,14
MSG-00328,"I uploaded FAFSA documents but the portal still says incomplete. Also, the loan page is confusing.",financial_aid,high,email,online,23
MSG-01781,"Hi, I am not sure who to contact about this question. Also, the campus page is confusing.",general,medium,chat,undergraduate,8
MSG-00634,"Can an advisor check whether I am on track to graduate? Also, the credits page is confusing.",academic_advising,low,email,international,13
MSG-00682,"I need help setting up a payment plan before classes start. Also, the loan page is confusing.",financial_aid,medium,chat,online,9
MSG-00684,need help asap,housing,low,email,undergraduate,12
MSG-00356,"My campus login keeps failing even after I reset my password. Also, the MFA page is confusing.",technical_support,medium,email,online,20
MSG-00875,"The portal shows an error code when I try to submit the form. Also, the login page is confusing. before Friday.",technical_support,medium,email,graduate,9
MSG-01793,"I uploaded FAFSA documents but the portal still says incomplete. Also, the scholarship page is confusing. before Friday.",financial_aid,medium,email,undergraduate,23
MSG-01732,"I need to drop a course before the deadline but the button is missing. Also, the hold page is confusing.",registration,medium,email,graduate,10
MSG-00245,I need pproval for an overload because this is my final semester.,academic_advising,low,email,international,2
MSG-01104,"Hi, I am not sure who to contact about this question. Also, the services page is confusing. just checking.",general,low,email,international,1
MSG-00537,I need to drop a course before the deadline but the button is missing.,registration,medium,chat,graduate,9
MSG-00202,the portal shows an error code when i try to submit the form. not urgent. pls,technical_support,low,email,graduate,18
MSG-00979,the learning platform will not loadmy quiz and it is due in two days. emergency.,technical_support,high,web_form,international,3
MSG-00101,"Hi team, I need to drop a course before the deadline but the button is missing. I already checked the student portal and could not find a clear answer. pls",registration,medium,web_form,graduate,5
MSG-01366,please let me know where this request should go.,general,low,chat,undergraduate,22
MSG-01407,"I have a question about student services and could use guidance. Also, the information page is confusing. thx",general,low,chat,online,4
MSG-00999,i have a question about student services and could use guidance.,general,medium,email,graduate,7
MSG-00893,need help asap!!,general,low,web_form,online,21
MSG-00855,"Hi team, I need to drop a course before the deadline but the button is missing. I already checked the student portal and could not find  clear answer.!!",registration,medium,web_form,online,5
MSG-00612,"hi team, my schedule has the wrong lab section and i need it fixed. i already checked the student portal and could not find a clear answer.",registration,medium,web_form,international,15
MSG-00080,"I have a question about student services and could use guidance. Also, the campus page is confusing.",general,low,chat,online,10
MSG-01678,My aid package still has not posted and tuition is due in two days.,financial_aid,medium,email,graduate,15
MSG-00683,I need approval for an overload because this is my final semester,academic_advising,medium,chat,online,6
MSG-00204,I cannot register for CHEM 110 because there is a hold on my account. just checking.,registration,low,web_form,undergraduate,3
MSG-00512,need help asap,registration,high,web_form,online,7
MSG-00988,"i uploaded fafsa documents but the portal still says incomplete. also, te loan page is confusing.",financial_aid,medium,chat,graduate,2
MSG-00659,"The learning platform will not load my quiz and it is due tomorrow. Also, the Canvas page is confusing.",technical_support,medium,web_form,graduate,17
MSG-00427,need help asap,academic_advising,low,web_form,international,13
MSG-01187,I cannot register for CHEM 110 because there is a hold on my account.,registration,low,email,online,15
MSG-01014,I need approval for an overload because this is my final semester.,academic_advising,low,email,graduate,22
MSG-01400,"I cannot reister for ENG 201 because there is a hold on my account. Also, the waitlist page is confusing.",registration,low,web_form,international,21
MSG-00807,Can someone explain why my scholarship disappeared from the bill?,financial_aid,high,web_form,online,2
MSG-00494,can an advisor check whether i am on track to graduate?!!,academic_advising,medium,email,graduate,16
MSG-00516,"Hi team, Can I talk to someone today about anxiety and missing classes? Also, the safety page is confusing. I might lose access. I already checked the student portal and could not find a clear answer.",health_wellness,high,email,international,0
MSG-00573,"Hi team, I am worried about a student who said they might hurt themselves. I already checked the student portal and could not find a clear answer.",health_wellness,medium,chat,graduate,16
MSG-01294,"Hi team, The learning platform will not load my quiz and it is due in two days. I am stuck. I already checked the student portal and could not find a clear answer.",technical_support,medium,web_form,graduate,0
MSG-00321,My roommate assignment changed and I never received an explanation. thx,housing,low,chat,undergraduate,3
MSG-01358,"I tested positive and need to know what to do about attendance. Also, the sick page is confusing. right now.",health_wellness,high,email,online,19
MSG-01168,"Hi, I am not sure who to contact about this question Also, the campus page is confusing",general,high,web_form,graduate,21
MSG-00065,"I need approval for an overload because this is my final semester. Also, the graduation page is confusing.!!",academic_advising,low,email,online,22
MSG-00594,"Please let me know where this request should go Also, the information page is confusing soon",general,medium,web_form,online,13
MSG-01602,"Hi team, My schedule has the wrong lab section and I need it fixed. I already checked the student portal and could not find a clear answer.",registration,medium,web_form,online,9
MSG-00352,"Hi team, I need to drop a course before the deadline but the button is missing. just checking. I already checked the student portal and could not find a clear answer.",registration,low,web_form,online,0
MSG-01030,the waitlist says open but teh system will not let me add teh class.,registration,medium,email,undergraduate,20
MSG-01482,"i cannot register for chem 110 because there is a hold on my account. also, the hold page is confusing.",registration,high,chat,undergraduate,4
MSG-00874,"hi team, my schedule has the wrong lab section and  need it fixed also, the register page is confusing i already checked the student portal and could not find a clear answer",registration,low,email,international,21
MSG-00188,I cannot register for BIO 101 because there is a hold on my account not urgent,registration,low,email,undergraduate,9
MSG-01765,need help asap,technical_support,medium,email,online,10
MSG-00765,need help asap,housing,low,chat,international,11
MSG-01195,The portal shows an error code when I try to submit the form.,technical_support,high,web_form,international,20
MSG-01447,confused about this,health_wellness,high,email,undergraduate,9
MSG-01250,I uploaded FAFSA documents but the portal still says incomplete.,financial_aid,low,chat,online,6
MSG-01782,can someone explain why my scholarship disappeared from the bill?,financial_aid,low,web_form,graduate,6
MSG-01127,I tested positive and need to know what to do about attendance. not urgent. :/,health_wellness,low,web_form,graduate,5
MSG-00960,"My campus login keeps failing even after I reset my password Also, the portal page is confusing.",technical_support,high,email,graduate,18
MSG-01423,I uploaded FAFSA documents but the portal still says incomplete.,financial_aid,medium,web_form,international,21
MSG-01679,"Hi, I am not sure who to contact about this question. Also, th office page is confusing. soon. pls",general,medium,web_form,graduate,12
MSG-00154,I tested positive and need to know what to o about attendance not urgent,health_wellness,low,chat,online,17
MSG-00718,My aid package still has not posted and tuition is due tomorrow. next week is fine.,financial_aid,low,email,international,10
MSG-01321,I uploaded FAFSA documents but the portal still says icomplete.,financial_aid,high,web_form,undergraduate,4
MSG-00776,"Hi, I am not sure who to contact about this question. Also, the policy page is confusing.",general,low,chat,undergraduate,11
MSG-01170,i have a question about student services nd could use guidance. next week is fine.,general,low,email,international,10
MSG-00990,Can an advisor check whether I am on track to grduate?,academic_advising,low,email,undergraduate,18
MSG-01325,I am worried about a student who said they might hurt themselves.,health_wellness,high,web_form,international,9
MSG-00913,"Hi, I am not sure who to contact about this question. Also, the information age is confusing.",general,medium,chat,international,22
MSG-01487,"hi team, the portal shows an error code when i try to submit the form. also, the login page is confusing. i already checked the student portal and could not find a clear answer.",technical_support,medium,web_form,international,2
MSG-00689,"My campus login keeps failing even after I reset my password. Also, the email page is confusing.",technical_support,medium,chat,online,4
MSG-00580,"The portal shows an error code when I try to submit the form. Also, the portal page is confusing. I am stuck.",technical_support,medium,chat,international,21
MSG-01212,"The learning platform will not load my quiz and it is due tonight. Also, the portal page is confusing. thx",technical_support,medium,chat,international,13
MSG-00275,the learning platform will not load my quiz and it is due this week.,technical_support,medium,chat,international,16
MSG-00057,need help asap,health_wellness,low,chat,online,11
MSG-00851,"Hi team, I have a question about student services and could use guidance. Also, the services pageis confusing. I already checked the student portal and could not find a clear answer.",general,low,chat,online,18
MSG-00660,Can you point me to the right office for a campus policy issue? :/,general,medium,email,undergraduate,1
MSG-01022,I am worried about a student who said they might hurt themselves.,health_wellness,high,web_form,undergraduate,22
MSG-00601,"Hi team, I need to drop a course before the deadline but the button is missing. Also, the register page is confusing. I am stuck. I already checked the student portal and could not find a clear answer.",registration,medium,chat,online,2
MSG-01078,"Hi, I am not sure who to contact about this question. Also, the help page is confusing.",general,low,email,international,14
MSG-01009,"Hi team, Can an advisor check whether I am on track to graduate? Also, the graduation page is confuing. I already checked the student portal and could not find a clear answer.",academic_advising,medium,chat,undergraduate,2
MSG-00746,I need approval for an overload because this is my final semester.,academic_advising,medium,web_form,graduate,15
MSG-00147,i need approval for an overload because this is my final semester. before friday.,academic_advising,medium,email,online,14
MSG-00964,I need approval for an overload because this is my final semester.,academic_advising,low,chat,international,6
MSG-00859,Please let me know where this request should go. today if possible.,general,medium,chat,international,10
MSG-01232,Can an advisor check whether I am on track to graduate?,academic_advising,low,chat,online,12
MSG-01486,help,technical_support,medium,web_form,undergraduate,1
MSG-00524,i need to request housing accommodation documentation review.,housing,medium,email,undergraduate,10
MSG-01265,i cannot register for hem 110 because there is a hold on my account.,registration,low,chat,undergraduate,7
MSG-00527,need help asap,academic_advising,low,email,graduate,14
MSG-01365,My campus login keeps failing ven after I reset my password.???,technical_support,high,web_form,online,6
MSG-00922,The waitlist says open but the system will not let me add the class.,registration,medium,email,undergraduate,11
MSG-01349,"Hi team, My campus login keeps failing even after I reset my password. Also, the portal page is confusing. I already checked the student portal and could not find a clear answer.",technical_support,high,chat,undergraduate,7
MSG-00863,"there is no hot water in my dorm and the work order is still pending. also, the meal plan page is confusing.!!",housing,medium,web_form,graduate,20
MSG-01377,help,technical_support,high,chat,undergraduate,10
MSG-00104,"hi team, i need approval for an overload because this is my final semester also, the overload page is confusing i already checked the student portal and could not find a clear answer",academic_advising,low,web_form,graduate,18
MSG-01595,My roommate assignment changed and I never received an eplanation.,housing,low,web_form,international,14
MSG-00523,my aid package still has not posted and tuition is due this week.not urgent.,financial_aid,low,chat,international,11
MSG-00248,I need approval for an overload because this is my final semester,academic_advising,low,web_form,online,6
MSG-00042,"Hi team, I need an appointment because I have been feeling overwhelmed all week. I am stuck. I already checked the student portal and could not find a clear answer. :/",health_wellness,medium,web_form,graduate,9
MSG-00764,"Hi, I am not sure who to contact about this question.",general,medium,chat,undergraduate,11
MSG-01218,Can someone explain why my scholarship disappeared from the bill? I am stuck.,financial_aid,medium,email,graduate,22
MSG-01198,"I uploaded FAFSA dcuments but the portal still says incomplete. Also, the FAFSA page is confusing.",financial_aid,medium,email,international,0
MSG-00240,"Can an advisor check whether I am on track to graduate? Also, the credits page is confusing.",academic_advising,medium,email,online,17
MSG-00941,"My aid package still has not posted and tuition is due this week. Also, the loan page is confusing.",financial_aid,medium,web_form,international,1
MSG-00044,Can you point me to the right office for a campus policy issue?,general,low,web_form,online,11
MSG-00515,my schedule has the wrong lab section and i need it fixed. pls,registration,high,email,undergraduate,15
MSG-01427,"I need approval for an overload because this is my final semester. Also, the graduation page is confusing. next week is fine.",academic_advising,low,chat,graduate,19
MSG-01038,the waitlist says open but the system will not let me add the class. emergency.,registration,high,web_form,graduate,13
MSG-00420,My campus login keeps failing even after I reset my password.,technical_support,high,web_form,graduate,15
MSG-00509,My aid package sill has not posted and tuition is due in two days.,financial_aid,high,email,online,12
MSG-00485,"The waitlist says open but the system will not let me add the class. Also, the waitlist page is confusing. when you have time.!!",registration,low,email,undergraduate,0
MSG-01228,i am worried about a student who said they might hurt themselves.,health_wellness,high,web_form,graduate,3
MSG-00780,"My campus login keeps failing even after I reset my password. Also, the login page is confusing. I am stuck.",technical_support,medium,chat,graduate,14
MSG-00241,Can I move rooms because the noise is affecting my sleep? next week is fine.,housing,low,chat,graduate,2
MSG-01309,"The portal shows an error code when I try to submit the form. Also, the login page is confusing. just checking.",technical_support,low,web_form,graduate,7
MSG-01270,I need approval for an overload because this is my final semester.,academic_advising,low,web_form,online,18
MSG-00272,i uploaded fafsa documents but the portal still says incomplete. before friday.!!,financial_aid,medium,chat,online,9
MSG-01293,"Hi team, Can someone explain why my scholarship disappeared from the bill? I already checked the student portal and could not find a clear answer.",financial_aid,low,email,online,14
MSG-00079,"I cannot access email from my phone after the security update Also, the Canvas page is confusing thx",technical_support,medium,email,undergraduate,6
MSG-01631,"I uploaded FAFSA documents but the portal still says incomplete. Also, the bill page is confusing. today if possible.",financial_aid,medium,web_form,online,7
MSG-01614,"Hi team, My roommate assignment changed and I never received an explanation. I already checked the student portal and could not find a clear answer.",housing,low,chat,graduate,22
MSG-01055,need help asap thx,registration,medium,chat,graduate,0
MSG-00476,"can i moverooms because the noise is affecting my sleep? also, the dorm page is confusing.",housing,low,chat,online,8
MSG-00050,I need to request housing accommodation documentation review. when yu have time.,housing,low,email,international,7
MSG-01644,My schedule has teh wrong lab section and I need it fixed.,registration,high,email,online,6
MSG-00817,My scheule has the wrong lab section and I need it fixed.,registration,low,chat,graduate,11
MSG-01637,I cannot access email from my phone after the security update.,technical_support,low,web_form,online,6
MSG-01291,Can an advisor check whether I amon track to graduate?,academic_advising,medium,email,graduate,6
MSG-01093,"The portal shows an error code when I try to submit the form. Also, the MFA page is confusing.",technical_support,medium,email,online,8
MSG-00605,there is no hot water in my dorm and the work order is still pending. deadline is tonight.,housing,high,web_form,online,23
MSG-00662,"I need to request housing accommodation documentation review Also, the housing page is confusing",housing,medium,web_form,international,8
MSG-01053,I have a queston about student services and could use guidance. soon.,general,medium,web_form,undergraduate,8
MSG-00333,The waitlist says open but the system will not let me add the class.???,registration,low,chat,online,13
MSG-00397,"Hi team, The learning platform will not load my quiz and it is due in two days. I already checked the student portal and could not find a clear answer.",technical_support,medium,web_form,online,1
MSG-00257,Can someone explain why my scholrship disappeared from the bill?,financial_aid,medium,email,online,18
MSG-01508,"Hi team, I need to request housing accommodation documentation review. Also, the residence page is confusing. I already checked the student portal and could not find a clear answer.",housing,medium,chat,online,7
MSG-01532,Can you point me to the right office for a campus policy issue?,general,low,chat,online,17
MSG-01641,"Hi team, I am not sure which requirement MATH 220 satisfies for my major. Also, the degree audit page is confusing. I already checked the student portal and could not find a clear answer.",academic_advising,medium,web_form,online,7
MSG-01360,"Hi team, My campus login keeps failing even after I reset my password. Also, the MFA page is confusing. I already checked the student portal and could not find a clear answer.",technical_support,medium,email,undergraduate,15
MSG-01355,"hi team, i am not sure which requirement eng 201 satisfies for my major just checking i already checked the student portal and could not find a clear answer",academic_advising,low,email,online,22
MSG-01213,"hi team, my campus login keeps failing even after i reset my password. before friday. i already checked the student portal and could not find a clear answer.???",technical_support,medium,web_form,undergraduate,1
MSG-00249,"Hi team, Can an advisor check whether I am on track to graduate? next week is fine. I already checked the student portal and could not find a clear answer.",academic_advising,low,email,undergraduate,18
MSG-01395,"hi team, i cannot register for chem 110 because there is a hold on my account i already checked the student portal and could not find a clear answer",registration,medium,chat,international,6
MSG-01728,My roommate assignment changed and I never received an explanation. not urgent.,housing,low,email,graduate,14
MSG-01386,Can I talk to someone today about anxiety and missing classes?,health_wellness,high,chat,undergraduate,8
MSG-01280,"i uploaded fafsa documents but the portal still says incomplete. also, the refund page is confusing.",financial_aid,medium,web_form,international,7
MSG-01451,"Hi team, need help asap I already checked the student portal and could not find a clear answer.",registration,high,chat,international,10
MSG-01391,I need to request housing accommodation documentation review.,housing,low,chat,graduate,22
MSG-01063,My schedule has the wrong lab section and I need it fixed. next week is fine.,registration,low,email,undergraduate,6
MSG-01711,Please let me know where this request should go.,general,low,email,graduate,15
MSG-00179,I need help setting up a payment plan before classes start. just checking.,financial_aid,low,web_form,international,16
MSG-00711,I uploaded FAFSA documents but the portal still says incomplete.,financial_aid,medium,email,online,21
MSG-00348,I want to change majors and need to know the next step. when you have time.,academic_advising,low,web_form,undergraduate,18
MSG-01778,"Can someone explain why my scholarship disappeared from the bill? Also, the loan page is confusing.",financial_aid,low,chat,international,21
MSG-01777,The portal shows an error code when I try to submit he form. today if possible.!!,technical_support,medium,web_form,graduate,21
MSG-00882,need help asap,registration,high,email,undergraduate,23
MSG-00519,I need to drop a course before the deadline but the button is missing.,registration,high,web_form,undergraduate,19
MSG-01179,My roommate assignment changed and I never received an explanation.???,housing,low,web_form,undergraduate,5
MSG-00200,"i need an appointment because i have been feeling overwhelmed all week. also, the urgent care page is confusing. soon.",health_wellness,medium,web_form,undergraduate,11
MSG-01412,"hi team, i need approval for an overload because this is my final semester i already checked the student portal and could not find a clear answer",academic_advising,medium,email,graduate,4
MSG-00461,Can someone explain why my scholarship disappeared from the bill? emergency.,financial_aid,high,chat,online,20
MSG-00997,"Can I talk to someone today about anxiety and missing classes? Also, the health page is confusing.",health_wellness,low,email,graduate,6
MSG-01077,my roommate assignment changed and i never recieved an explanation.,housing,medium,chat,undergraduate,4
MSG-00636,Please let me know where this request should go.,general,low,email,international,16
MSG-00359,"I cannot access email from my phone after the security update. Also, the portal page is confusing.",technical_support,medium,email,undergraduate,0
MSG-00444,"Can an advisor check whether I am on track to graduate? Also, the requirement page is confusing.",academic_advising,low,chat,undergraduate,12
MSG-00744,I cannot access email from my phone after the security update. I am stuck.,technical_support,medium,email,graduate,15
MSG-00456,"Hi team, I am worried about a student who said they might hurt themselves. I already checked the student portal and could not find a clear answer. thx",health_wellness,high,email,graduate,12
MSG-01525,"Hi team, help I already checked the student portal and could not find a clear answer.",financial_aid,low,email,online,18
MSG-00521,help,housing,low,chat,graduate,16
MSG-01643,My aid package still has not posted and tuition is due tonight.,financial_aid,low,email,graduate,23
MSG-01751,My roommate assignment changed and I never received an explanation.,housing,medium,web_form,online,9
MSG-00094,confused about this,housing,medium,email,online,8
MSG-01169,"Hi team, I uploaded FAFSA documents but the portal still says incomplete Also, the bill page is confusing today if possible I already checked the student portal and could not find a clear answer",financial_aid,medium,web_form,undergraduate,10
MSG-01665,"Please let me know where thisrequest should go. Also, the question page is confusing.",general,low,chat,online,15
MSG-01326,I need to request housing accommodation documentation review.,housing,medium,chat,online,20
MSG-00388,"the waitlist says open but the system will not let me add the class. also, the register page is confusing.???",registration,medium,chat,undergraduate,11
MSG-00888,Can an advisor check whether I am on track to graduate?,academic_advising,low,email,online,9
MSG-00671,need help asap,academic_advising,low,email,international,7
MSG-00819,I need an appointment because I have been feeling overwhelmed all week,health_wellness,medium,web_form,international,1
MSG-01018,I need an appointment because I have been feeling overwhelmed all week. I might lose access.,health_wellness,high,web_form,online,21
MSG-01177,I cannot access email from my phone after the security update.,technical_support,high,email,international,7
MSG-00940,I uploaded FAFSA documents but the portal still says incomplete.,financial_aid,medium,chat,undergraduate,0
MSG-00528,I need an appointment because I have been feeling overwhelmed all week.,health_wellness,low,web_form,graduate,12
MSG-00898,help,financial_aid,low,web_form,graduate,6
MSG-01074,My campus login keeps failing even after I reset my password,technical_support,low,web_form,international,21
MSG-00067,Can someone explain why my scholarship disappeared from the bill?,financial_aid,low,chat,international,4
MSG-00595,My campus login keeps failing even after I reset my password.,technical_support,low,chat,graduate,13
MSG-00155,"Hi team, The portal shows an error code when I try to submit the form. Also, the login page is confusing. I already checked the student portal and could not find a clear answer. :/",technical_support,low,email,undergraduate,2
MSG-00798,please let me know where this request should go.,general,low,chat,undergraduate,8
MSG-01535,"My campus login keeps failing even after I reset my password. Also, the portal page is confusing. today if possible.",technical_support,medium,chat,online,20
MSG-00869,"hi team, i want to change majors and need to know the next step. i already checked the student portal and could not find a clear answer.",academic_advising,high,web_form,online,16
MSG-00551,"Can I talk to someone today about anxiety and missing classes? Also, the health page is confusing. right now.",health_wellness,high,web_form,online,6
MSG-00251,"Hi team, I tested positive and need to know what to do about attendance. Also, the safety page is confusing. I already checked the student portal and could not find a clear answer.",health_wellness,low,web_form,graduate,17
MSG-01049,Please let me know where this request should go.,general,low,web_form,online,18
MSG-00963,The waitlist says open but the system will not let me add the class???,registration,medium,web_form,international,21
MSG-01439,"The waitlist says open but the system will not let me add the class. Also, the waitlist page is confusing.",registration,high,email,international,15
MSG-00503,"I need an appointment because I have been feeling overwhelmed all week. Also, the sick page is confusing.",health_wellness,high,email,undergraduate,5
MSG-01650,"i need help setting up a payment plan before classes start. also, the grant page is confusing.",financial_aid,low,chat,online,13
MSG-00382,"Hi team, I have a question about student services and could use guidance. Also, the information page is confusing. I already checked the student portal and could not find a clear answer.",general,low,web_form,online,11
MSG-00180,The waitlist says open but the system will not let me add the class.,registration,low,chat,online,10
MSG-01506,need help asap,registration,medium,chat,online,12
MSG-00002,"Hi team, My roommate assignment changed and I never received an explanation. Also, the meal plan page is confusing. I already checked the student portal and could not find a clear answer.",housing,low,chat,undergraduate,17
MSG-01183,I need an appointment because I have been feeling overwhelmed all week.,health_wellness,medium,chat,online,20
MSG-00213,I am not sure which requirement ENG 201 satisfies for my major.,academic_advising,low,email,undergraduate,17
MSG-01141,"I need an appointment because I have been feeling overwhelmed all week. Also, teh counseling page is confusing. I am stuck.",health_wellness,medium,web_form,graduate,6
MSG-01625,"My schedule has the wrong lab section and I need it fixed. Also, the register page is confusing. :/",registration,medium,web_form,graduate,5
MSG-01247,"The learning platform will not load my quiz and it is due tonight. Also, the portal page is confusing.",technical_support,medium,web_form,graduate,9
MSG-01713,can you point me to the right office for a campus policy issue?,general,medium,web_form,international,16
MSG-01492,The learning platform will not load my quiz and it is due tomorrow.,technical_support,low,web_form,graduate,3
MSG-00666,Can someone explain why my scholarship disappeared from the bill?,financial_aid,high,chat,undergraduate,6
MSG-00704,"Hi team, I need an appointment because I have been feeling overwhelmed all week Also, teh anxiety page is confusing I already checked teh student portal and could not find a clear answer",health_wellness,high,web_form,online,20
MSG-00801,there is no ho water in my dorm and the work order is still pending. today if possible.,housing,medium,email,graduate,14
MSG-00426,i am not sure which requirement eng 201 satisfies for my major.,academic_advising,low,chat,graduate,22
MSG-00952,confused about this,financial_aid,low,web_form,undergraduate,22
MSG-01684,I am not sure which requirement ENG 201 satisfies for my major.,academic_advising,low,web_form,international,18
MSG-00177,"I tested positive and need to know what to do about attendance. Also, he sick page is confusing.",health_wellness,medium,web_form,international,9
MSG-01790,I need to request housing accommodation documentation review. I am stuck.,housing,medium,email,international,16
MSG-01477,The waitlist says open but the system will not let me add the class. when you have time.,registration,low,web_form,international,10
MSG-01660,confused about this???,housing,medium,email,undergraduate,12
MSG-01512,I need help setting up a payment plan before classes start. before Friday.,financial_aid,medium,email,international,16
MSG-00455,"I cannot register for HIST 305 because there is a hold on my account. Also, the schedule page is confusing. I am stuck.",registration,medium,web_form,undergraduate,21
MSG-01151,"Hi team, Can I move rooms because the noise is affecting my sleep? Also, the work order page is confusing. I already checked the student portal and could not find a clear answer.",housing,low,web_form,graduate,20
MSG-01592,"hi team, i cannot access email from my phone after the security update i might lose access i already checked the student portal and could not find a clear answer",technical_support,high,chat,online,11
MSG-00920,"Hi team, Can I talk to someone today about anxiety and missing classes? I already checked the student portal and could not find a clear answer.",health_wellness,low,web_form,online,22
MSG-01528,can you point me to the right office for a campus policy issue?,general,medium,chat,international,17
MSG-01526,My schedue has the wrong lab section and I need it fixed.,registration,high,chat,undergraduate,6
MSG-01548,need help asap,academic_advising,low,web_form,graduate,7
MSG-00908,"Hi team, The learning platform will not load my quiz and it is due tomorrow. Also, the login page is confusing. just checking. I already checked the student portal and could not find a clear answer.",technical_support,low,web_form,online,1
MSG-00783,There is no hot water in my dorm and the work order is still pending.,housing,low,chat,international,17
MSG-01743,I cannot access email from my phone after the security update???,technical_support,medium,chat,undergraduate,23
MSG-01161,"hi team, the portal shows an error code when i try to submit the form also, the error page is confusing i already checked the student portal and could not find a clear answer",technical_support,medium,web_form,online,10
MSG-01286,"Hi team, I uploaded FAFSA documents but the portal still says incomplete I already checked the student portal and could not find a clear answer",financial_aid,low,email,online,5
MSG-00664,I want to change majors and need to know the next step.,academic_advising,medium,email,undergraduate,22
MSG-00745,help,academic_advising,medium,chat,online,8
MSG-00129,confused about this,academic_advising,low,email,international,17
MSG-01495,help,housing,low,web_form,international,3
MSG-00009,Can yo point me to the right office for a campus policy issue?,general,low,email,undergraduate,7
MSG-00190,"Hi team, I need help setting up a payment plan before classes start. I already checked the student portal and could not find a clear answer. :/",financial_aid,medium,web_form,online,5
MSG-00955,confused about this,registration,low,email,undergraduate,20
MSG-01102,"Can I talk to someone today about anxiety and missing classes? Also, the health page is confusing",health_wellness,medium,email,online,3
MSG-01205,"i need approval for an overload because this is my final semester. also, the graduation page is confusing. when you have time.",academic_advising,low,email,graduate,1
MSG-00600,"Hi team, I need help setting up a payment plan before classes start. I already checked the student portal and could not find a clear answer.",financial_aid,medium,web_form,undergraduate,9
MSG-00647,"i need approval for an overload because this is my final semester. also, the major page is confusing.",academic_advising,high,chat,undergraduate,14
MSG-01635,"I cannot register for MATH 220 because there is a hold on my account. Also, the hold page is confusing. right now.",registration,high,chat,undergraduate,4
MSG-01529,Can I move rooms because the noise is affecting my sleep? when you have time.,housing,low,web_form,online,6
MSG-00622,i cannot access email from my phone after the security update.,technical_support,medium,web_form,graduate,21
MSG-01139,I uploaded FAFSA documents but the portal still says incomplete.,financial_aid,low,chat,graduate,21
MSG-01798,Can I talk to someone today about anxiety and missing classes?,health_wellness,low,web_form,undergraduate,8
MSG-00766,my aid package still has not posted and tuition is due in two days.,financial_aid,medium,web_form,online,23
MSG-01654,"Can an advisor check whether I am on track to graduate? Also, the degree audit page is confusing",academic_advising,medium,chat,online,2
MSG-00119,"i uploaded fafsa documents but the portal still says incomplete. also, the payment page is confusing.",financial_aid,low,chat,international,12
MSG-01086,"My schedule has the wrong lab section and I need it fixed. Also, the waitlist page is confusing.",registration,medium,chat,international,9
MSG-01397,"hi team, i am not sure which requirement math 220 satisfies for my major. i already checked the student portal and could not find a clear answer.",academic_advising,medium,email,graduate,9
MSG-00566,"Hi team, I have a question about student services and could use guidance. Also, the services page is confusing. plz call me ASAP. I already checked the student portal and could not find a clear answer.",general,high,web_form,online,9
MSG-00818,"I have a question about student services and could use guidance. Also, the information page is confusing.!!",general,low,chat,online,8
MSG-01046,need help asap thx,academic_advising,medium,web_form,graduate,7
MSG-00991,"Hi team, My schedule has the wrong lab section and I need it fixed. Also, the register page is confusing. today if possible. I lready checked the student portal and could not find a clear answer.",registration,medium,web_form,international,6
MSG-00536,The portal shows an error code when I try to submit the form.,technical_support,low,chat,international,9
MSG-01253,I am not sure which requirement MATH 220 satisfies for my major. before Friday.,academic_advising,medium,chat,undergraduate,18
MSG-01133,"Hi team, The learning platform will not load my quiz and it is due tomorrow. I already checked the student portal and could not find a clear answer. pls",technical_support,low,chat,undergraduate,23
MSG-00677,My aid package still has not posted and tuition is due tomorrow. pls,financial_aid,high,chat,international,15
MSG-00405,"Hi team, Can an advisor check whether I am on track to graduat? just checking I already checked the student portal and could not find a clear answer",academic_advising,low,email,graduate,5
MSG-00012,"Hi team, My campus login keeps failing even after I reset my password. before Friday. I already checked the student portal and could not find a clear answer.",technical_support,medium,chat,online,4
MSG-01085,the learning platform will not load my quiz and it is due tomorrow. soon.,technical_support,medium,email,international,1
MSG-00980,confused about this,technical_support,low,web_form,international,15
MSG-00724,I cannot access email from my phone after the security update.,technical_support,high,chat,online,23
MSG-00726,There is no hot water in my dorm and the work order is still pending.!!,housing,medium,chat,online,6
MSG-00571,can you point me to teh right office for a campus policy issue?,general,low,web_form,online,13
MSG-00637,my schedule has the wrong lab section and i need it fixed.,registration,medium,web_form,online,23
MSG-01775,The portal shows an error code when I try to submit the form.,technical_support,high,email,graduate,15
MSG-01233,I need an appointment because I have been feeling overwhelmed all week.???,health_wellness,medium,chat,international,21
MSG-00195,confused about this,academic_advising,medium,email,online,4
MSG-01520,"My schedule has the wrong lab section and I need it fixed. Also, the drop page is confusing.",registration,low,email,online,16
MSG-01107,"There is no hot water in my dorm and the work order is still pending. Also, the move-in page is confusing.",housing,low,chat,online,1
MSG-00889,"I have a question about student services and could use guidance. Also, the information page is confusing. not urgent.",general,low,chat,undergraduate,2
MSG-01769,"i need approval for an overload bc this is my final semester. also, the major page is confusing. today if possible.",academic_advising,medium,chat,international,13
MSG-00008,i need to drop a course before the deadline but the button is missing.,registration,low,email,international,16
MSG-01150,"Can an advisor check whetehr I am on track to graduate? Also, teh graduation page is confusing.",academic_advising,low,email,online,5
MSG-00330,Can an advisor check whether I am on track to graduate?,academic_advising,high,chat,online,3
MSG-01062,The learning platform will not load my quiz and it is due tomorrow,technical_support,low,chat,online,19
MSG-01748,"Hi team, help I already checked the student portal and could not find a clear answer.",financial_aid,low,email,international,18
MSG-00592,"I am not sure which requirement ENG 201 satisfies for my major. Also, the requirement page is confusing.???",academic_advising,high,chat,international,11
MSG-01431,I cannot register for BIO 101 because there is a hold n my account. I might lose access.,registration,high,email,online,17
MSG-00577,"Hi team, Hi, I am not sure who to contact about this question. I already checked the student portal and could not find a clear answer.",general,low,web_form,international,1
MSG-01799,"Hi team, I need an appointment because I have been feeling overwhelmed all week I already checked the student portal and could not find a clear answer",health_wellness,low,web_form,online,9
MSG-00320,I cannot access email from my phone after the security update.,technical_support,low,chat,undergraduate,2
MSG-01465,"My schedule has the wrong lab section and I need it fixed. Also, the section page is confusing.",registration,medium,email,undergraduate,18
MSG-00312,"I tested positive and need to know what to do aboutattendance. Also, teh safety page is confusing.",health_wellness,high,chat,undergraduate,3
MSG-01632,I need to request housing accommodation documentation review,housing,low,web_form,international,6
MSG-00281,"Hi team, I need help setting up a payment plan before classes start I am stuck I already checked the student portal and could not find a clear answer",financial_aid,medium,chat,graduate,6
MSG-01499,"I want to change majors and need to know the next step. Also, the degree audit page is confusing.???",academic_advising,medium,chat,graduate,8
MSG-01565,"Please le me know where this request should go Also, the services page is confusing",general,medium,web_form,online,1
MSG-01244,"Can I talk to someone today about anxiety and missing classes? Also, the safety page is confusing.",health_wellness,low,web_form,online,13
MSG-00731,"Hi team, I have a question about student services and could use guidance. I already checked the student portal and could not find a clear answer. pls",general,low,web_form,graduate,18
MSG-00820,i need to drop a course before the deadline but the button is missing.,registration,medium,email,undergraduate,3
MSG-00346,need help asap pls,academic_advising,medium,email,undergraduate,17
MSG-01709,need help asap,academic_advising,medium,email,international,4
MSG-01242,"The portal shows an error code when I try to submit the form. Also, the password page is confusing. next week is fine.",technical_support,low,chat,online,6
MSG-01312,I am not sure which requirement BIO 101 satisfies for my major.,academic_advising,low,email,online,3
MSG-01745,Can an advisor check whether I am on track to graduate?,academic_advising,low,email,undergraduate,15
MSG-00343,"My aid package still has not posted and tuition is due in two days. Also, the grant page is confusing.",financial_aid,low,web_form,international,17
MSG-00416,I am worried about a student who said they might hurt themselves. I might lose access.,health_wellness,high,chat,online,22
MSG-01199,I need help setting up a payment plan before classes start.,financial_aid,low,web_form,online,23
MSG-01740,Can you point me to the right office for a campus policy issue?,general,low,email,online,18
MSG-00153,"Hi team, help I already checked the student portal and could not find a clear answer.",health_wellness,medium,chat,online,8
MSG-00736,Can I move rooms because the noise is affecting my sleep?,housing,low,chat,undergraduate,2
MSG-00849,I need help setting up a payment plan before classes start. when you have time.,financial_aid,low,chat,international,12
MSG-00767,The learning platform will not load my quiz and it is due tomorrow. just checking.,technical_support,low,web_form,international,6
MSG-01547,"Hi team, Can someone explain why my scholarship disappeared from the bill? I already checked the student portal and could not find a clear answer.",financial_aid,high,email,online,16
MSG-01563,Can someone explain why my scholarship disappeared from the bill? :/,financial_aid,medium,web_form,international,17
MSG-00621,"Hi team, Can I move rooms because the noise is affecting my sleep? Also, the residence page is confusing. I already checked the student portal and could not find a clear answer.",housing,low,chat,international,11
MSG-00380,i need an appointment because i have been feeling overwhelmed all week. i might lose access.,health_wellness,high,email,undergraduate,22
MSG-00522,i cannot register for chem 110 because there is a hold on my account. i am stuck.,registration,medium,chat,graduate,18
MSG-00254,I uploaded FAFSA documents but the portal still says incomplete. not urgent.,financial_aid,low,email,online,11
MSG-01344,"Hi team, I am worried about a student who said they might hurt themselves. I already checked the student portal and could not find a clear answer.!!",health_wellness,low,web_form,graduate,8
MSG-00815,There is no hot water in my dorm and the work order is still pending.,housing,high,web_form,international,20
MSG-01469,"Hi team, I need approval for an overload because this is my final semester. I already checked the student portal and could not find a clear answer.",academic_advising,high,chat,international,22
MSG-01037,"i need to drop a course before the deadline but the button is mising. also, the section page is confusing.",registration,medium,web_form,online,6
MSG-00410,i need help setting up a payment plan before classes start.,financial_aid,low,email,graduate,16
MSG-00542,I cannot access email rom my phone after the security update.,technical_support,high,email,international,18
MSG-01764,My campus login keeps failing even after I reset my password. I am stuck.,technical_support,medium,web_form,undergraduate,23
MSG-01517,"i am worried about a student who said they might hurt themselves also, the wellness page is confusing before friday",health_wellness,medium,web_form,graduate,20
MSG-01138,"hi team, my campus login keeps failing even after i reset my password i already checked the student portal and could not find a clear answer",technical_support,low,chat,online,23
MSG-00681,"Please let me know where this request should go. Also, the question page is confusing.",general,high,web_form,undergraduate,16
MSG-01369,"I have a question about student services and could use guidance. Also, the campus page is confusing. pls",general,low,web_form,undergraduate,16
MSG-01100,"My aid package still has not posted and tuition is due this week. Also, the bill page is confusing.",financial_aid,low,chat,international,23
MSG-01598,i need help setting up a payment plan befor classes start.,financial_aid,high,chat,graduate,8
MSG-00507,Can an advisor check whether I am on track to graduate? pls,academic_advising,medium,web_form,online,8
MSG-00439,I need approval for an overload because this is my final semester. not urgent.,academic_advising,low,chat,online,9
MSG-01361,I need approval for an overload because this is my final semester.,academic_advising,low,chat,online,7
MSG-00816,confused about this,registration,high,web_form,international,13
MSG-00541,help,academic_advising,medium,web_form,international,4
MSG-01561,Can I move rooms because the noise is affecting my sleep? I am stuck. thx,housing,medium,chat,undergraduate,0
MSG-01261,My roommate assignment changed and I never received an explanation,housing,low,email,international,13
MSG-00691,"Can an advisor check whether I am on track to graduate? Also, the advisor page is confusing. next week is fine.???",academic_advising,low,email,undergraduate,0
MSG-00293,I cannot register for CHEM 110 because there is a hold on my account. thx,registration,medium,email,graduate,23
MSG-00953,I uploaded FAFSA documents but the portal still says incomplete.,financial_aid,high,web_form,international,10
MSG-00046,I have a question about student servics and could use guidance. when you have time.,general,low,chat,online,10
MSG-00111,my schedule has the wrong lab section and i need it fixed.,registration,medium,chat,online,21
MSG-01304,I am worried about a student who said they might hurt themselves. I might lose access.,health_wellness,high,email,undergraduate,0
MSG-00833,I cannot access email from my phone after the security update.,technical_support,medium,email,online,10
MSG-00714,There is no hot water in my dorm and the work order is still pending. efore Friday.,housing,medium,chat,undergraduate,16
MSG-01208,"I have a question about student services and could use guidance. Also, the services page is confsing.",general,low,email,graduate,2
MSG-01306,the portal shows an error code when i try to submit the form.,technical_support,high,web_form,graduate,6
MSG-00003,I need to drop a course before the deadline but the button is missing.,registration,medium,chat,graduate,21
MSG-01313,My roommate assignment changed and I never received an explanation!!,housing,medium,email,undergraduate,16
MSG-01091,My campus login keeps failing even after I reset my password. I am stuck.,technical_support,medium,email,international,3
MSG-01154,need help asap,financial_aid,medium,chat,undergraduate,7
MSG-00450,I cannot register for HIST305 because there is a hold on my account.,registration,medium,chat,online,7
MSG-00871,I need help setting up a payment plan before classes start.,financial_aid,low,email,graduate,0
MSG-01720,Can you point me to the right office or a campus policy issue?,general,medium,email,online,2
MSG-01042,I uploaded FAFSA documents but teh portal still says incomplete.,financial_aid,low,email,international,12
MSG-01599,I am worried about a student who said they might hurt themselves.,health_wellness,high,email,undergraduate,4
MSG-01251,"Hi, I am not sure who to contact about this question. Also, teh question page is confusing.",general,low,web_form,online,2
MSG-00694,"Can I move rooms because the noise is affecting my sleep? Also, the meal plan page is confusing.",housing,low,web_form,international,14
MSG-00642,I am not sure which requirement MATH 220 satisfies for my major.,academic_advising,low,chat,international,19
MSG-01331,"My campus login keeps failing even after I reset my password. Also, the MFA page is confusing.",technical_support,high,web_form,graduate,17
MSG-01374,My roommate assignment changed and I never received an explanation.,housing,low,email,graduate,18
MSG-01502,The waitlit says open but the system will not let me add the class.!!,registration,high,web_form,undergraduate,9
MSG-00041,My roommate assignment changed and I never received an explanation.,housing,low,web_form,undergraduate,21
MSG-00219,My campus login keeps failing even after I reset my password. please call me ASAP.,technical_support,high,web_form,international,14
MSG-00803,"Hi, I am not sure who to contact about this question.",general,medium,email,graduate,18
MSG-00836,can you point me to the right office for a campus policy issue?,general,medium,email,undergraduate,2
MSG-00834,"Can someone explain why my scholarship disappeared from the bill? Also, the refund page is confusing.",financial_aid,high,chat,undergraduate,21
MSG-00059,I cannot access email from my phone after the security update. I am stuck.,technical_support,medium,email,online,10
MSG-00753,"Hi team, I need help setting up a payment plan before classes start. Also, the scholarship page is confusing. just checking. I already checked the student portal and could not find a clear answer.",financial_aid,low,email,graduate,3
MSG-00126,"I am worried about a student who said they might hurt themselves. Also, the urgent care page is confusing. not urgent.",health_wellness,low,web_form,online,17
MSG-00897,I uploaded FAFSA documents but the portal still says incomplete. I might lose access.,financial_aid,high,web_form,undergraduate,13
MSG-00719,need help asap,academic_advising,medium,email,online,12
MSG-01346,Can someone explain why my scholarship disappeared from the bill? thx,financial_aid,medium,web_form,online,7
MSG-00453,"Hi team, confused about this I already checked the student portal and could not find a clear answer.",registration,medium,email,online,23
MSG-00948,"my campus login keeps failing even after i reset my password. also, the portal page is confusing.",technical_support,low,chat,online,14
MSG-01483,"I cannot register for CS 150 because there is a hold on my account. Also, the section page is confusing.",registration,medium,email,online,3
MSG-01712,"Hi team, Can someone explain why my scholarship disappeared from the bill? I already checked the student portal and could not find a clear answer.",financial_aid,medium,web_form,undergraduate,10
MSG-01756,I cannot access email from my phone after the security update. next week is fine.,technical_support,low,web_form,graduate,4
MSG-01459,"Hi team, I tested positive and need to know what to do about attendance. I already checked the student portal and could not find a clear answer.",health_wellness,high,chat,international,9
MSG-00603,I need to request housing accommodation documentation review.,housing,low,chat,international,6
MSG-00217,"Hi team, Can you point me to the right office for a campus policy issue? I already checked the student portal and could not find a clear answer.",general,low,email,online,21
MSG-01461,The learning platform will not load my quiz and it is due tomorrow. not urgent.,technical_support,low,web_form,graduate,17
MSG-00288,"Hi team, My campus login keeps filing even after I reset my password. I already checked the student portal and could not find a clear answer.",technical_support,low,chat,online,20
MSG-01357,My aid package still has not posted and tuiton is due tomorrow.!!,financial_aid,high,chat,graduate,20
MSG-00733,i uploaded fafsa documents but the portal still says incomplete.,financial_aid,medium,web_form,undergraduate,16
MSG-01019,"Can I talk to someone today about anxiety and missing classes? Also, the wellness page is confusing. right now.",health_wellness,high,chat,international,3
MSG-00196,"i am worried about a student who said they might hurt themselves. also, the health page is confusing.",health_wellness,high,web_form,undergraduate,14
MSG-00089,"Hi team, I cannot access email from my phone after the security update. I already checked the student portal and could not find a clear answer.",technical_support,medium,web_form,international,23
MSG-01409,Can you point me to the right office for a campus policy issue?,general,medium,chat,undergraduate,23
MSG-01779,I want to change majors and need to know the next step.,academic_advising,medium,web_form,international,17
MSG-00475,"Can you poit me to the right office for a campus policy issue? Also, the help page is confusing.",general,medium,email,graduate,10
MSG-01088,"hi team, i need help setting up a payment plan before classes start. also, teh bill page is confusing. i already checked teh student portal and could not find a clear answer.",financial_aid,medium,web_form,international,2
MSG-00576,Can someone explain why my scholarship disappeared from the bill? thx,financial_aid,medium,email,undergraduate,14
MSG-01382,I need to request housing accommodation documentation review.,housing,low,chat,international,4
MSG-00693,"The portal shows an error code when I try to submit the form. Also, the email page is confusing.",technical_support,low,chat,graduate,12
MSG-01112,I need to request housing accommodation documentation review. soon.,housing,medium,chat,graduate,18
MSG-00398,I uploaded FAFSA documents but the portal still says incomplete.,financial_aid,medium,email,graduate,23
MSG-00036,"i am not sure which requirement eng 201 satisfies for my major. also, the overload page is confusing.",academic_advising,low,chat,graduate,16
MSG-01159,Can an advisor check whether I am on track to graduate?,academic_advising,medium,chat,undergraduate,9
MSG-01514,My roommate assignment changed and I never received an explanation. next week is fine.,housing,low,chat,international,12
MSG-01586,confused about this???,registration,high,email,graduate,5
MSG-00973,"My campus login keeps failing even after I reset my password. Also, the password page is confusing.???",technical_support,medium,web_form,online,7
MSG-01070,"Can someone explain why my scholarship disappeared from the bill? Also, the FAFSA page is confusing.",financial_aid,low,web_form,graduate,6
MSG-01796,"my schedule has the wrong lab section and i need it fixed. also, the hold page is confusing.",registration,low,email,online,4
MSG-00205,The learning platform will not load my quiz and it is due this week.,technical_support,medium,email,international,20
MSG-00695,"I want to change majors and need to know the next step. Also, the graduation page is confusing. before Friday.???",academic_advising,medium,email,online,16
MSG-00303,confused about this,academic_advising,low,chat,graduate,22
MSG-00263,Can you point me to the right office for a campus policy issue? next week is fine.,general,low,web_form,international,12
MSG-00771,"Can an advisor check whether I am on track to graduate? Also, the overload page is confusing.",academic_advising,low,chat,online,12
MSG-00501,I need to request housing accommodation documentation review. next week is fine.,housing,low,email,undergraduate,18
MSG-01324,"I cannot register for CS 10 because there is a hold on my account. Also, the waitlist page is confusing. thx",registration,medium,email,graduate,8
MSG-01175,"I cannot register for ENG 201 because there is a hold on my account. Also, the waitlist page is confusing. just checking.",registration,low,chat,graduate,19
MSG-01302,"Can I talk to someone today about anxiety and missing classes? Also, the health page is confusing",health_wellness,low,chat,undergraduate,5
MSG-00015,"Can an advisor check whether I am on track to graduate? Also, the degree audit page is confusing.",academic_advising,low,web_form,undergraduate,4
MSG-00139,"Hi team, I need to drop a course before the dadline but the button is missing. I already checked the student portal and could not find a clear answer. thx",registration,high,web_form,graduate,20
MSG-00981,confused about this,financial_aid,low,email,international,14
MSG-00910,confused about this,financial_aid,medium,chat,undergraduate,14
MSG-01120,Can you point me to the right office for a campus policy issue?,general,medium,chat,undergraduate,18
MSG-01206,confused about this,health_wellness,medium,web_form,online,4
MSG-01096,Can I move rooms because the noise is affecting my sleep?,housing,low,web_form,graduate,2
MSG-00688,"Hi team, The learning platform will not load my quiz and it is due in two days. before Friday. I already checked the student portal and could not find a clear answer.",technical_support,medium,web_form,international,14
MSG-01763,Can I talk to someone today about anxiety and missing classes?,health_wellness,high,chat,graduate,4
MSG-00189,Can I move rooms bc the noise is affecting my sleep? soon.,housing,medium,chat,international,5
MSG-00969,"I uploaded FAFSA documents but the portal still says incomplete. Also, the scholarship page is confusing. when you have time.",financial_aid,low,chat,international,21
MSG-00092,"Can someone explain why my scholarship disappeared from the bill? Also, the loan page is confusing. just checking.",financial_aid,low,web_form,undergraduate,4
MSG-00107,Can I move rooms because the noise is affecting my sleep?!!,housing,high,chat,online,17
MSG-00445,help,financial_aid,low,web_form,international,15
MSG-00886,"Hi team, I need an appointment because I have been feeling overwhelmed all week. Also, teh sick page is confusing. I already checked teh student portal andcould not find a clear answer.",health_wellness,low,email,undergraduate,23
MSG-01738,"There is no hot water in my dorm and the work order is still pending. Also, the meal plan page is confusing.",housing,low,web_form,international,3
MSG-01390,i need to drop a course before the deadline but the button is missing. pls,registration,low,web_form,online,8
MSG-01249,i am worried about a student who said they might hurt themselves. before friday.,health_wellness,medium,chat,graduate,3
MSG-00554,"Hi team, The portal shows an error code when I try to submit the form. when you have time. I already checked the student portal and could not find a clear answer.",technical_support,low,email,graduate,15
MSG-01305,"My roommate assignment changed and I never received an explanation. Also, the roommate page is confusing.",housing,low,chat,online,3
MSG-01239,confused about this pls,general,medium,web_form,graduate,0
MSG-01330,"Hi team, I am not sure which requirement BIO 101 satisfies for my major. Also, the degree audit page is confusing. I already checked the student portal and could not find a clear answer.",academic_advising,medium,web_form,international,8
MSG-01408,my schedule has the wrong lab section and i need it fixed.,registration,medium,email,undergraduate,2
MSG-01004,"My aid package still has not posted and tuition is due in two days. Also, the FAFSA page is confusing.",financial_aid,high,chat,undergraduate,15
MSG-00773,Can someon explain why my scholarship disappeared from the bill? next week is fine.,financial_aid,low,email,online,15
MSG-00264,"Hi, I am not sure who to contact about this question. Also, the office page is confusing.",general,medium,web_form,graduate,13
MSG-00242,help,registration,low,email,graduate,0
MSG-00230,The learning platform will not load my quiz and it is due tonight.,technical_support,low,web_form,undergraduate,15
MSG-00392,I want to change majors and need to know the next step. not urgent. thx,academic_advising,low,web_form,undergraduate,5
MSG-00030,"i am not sure which requirement math 220 satisfies for my major. also, the credits page is confusing.",academic_advising,high,email,international,21
MSG-00055,I need approval for an overload because this is my final semester. emergency. pls,academic_advising,high,email,online,2
MSG-01553,I need to drop a course before the deadline but the button is missing.,registration,high,email,online,13
MSG-01582,The learning platform will not load my quiz and it is due tonight.,technical_support,medium,web_form,international,5
MSG-00165,My roommate assignment changed and I never received an explanation. today if possible. :/,housing,medium,chat,undergraduate,13
MSG-00857,confused about this pls,academic_advising,low,chat,undergraduate,22
MSG-01511,help,general,low,email,online,22
MSG-00124,"I need to drop a course before the deadline but the button is missing. Also, the drop page is confusing.",registration,high,chat,international,9
MSG-01184,"hi team, i need help setting up a payment plan before classes start. before friday. i already checked the student portal and could not find a clear answer.",financial_aid,medium,web_form,undergraduate,13
MSG-00570,"The portal shows an error code when I try to submit the form. Also, the Canvas page is confusing. thx",technical_support,medium,email,online,20
MSG-00618,"Hi team, I need help setting up a payment plan before classes start. I already checked the student portal and could not find a clear answer.",financial_aid,low,web_form,online,18
MSG-01575,"I need help setting up a payment plan before classes start. Also, the scholarship page is confusing. today if possible.",financial_aid,medium,web_form,online,18
MSG-00395,I need to drop a course before the deadline but the button is missing. when you have time.,registration,low,email,undergraduate,6
MSG-00535,the portal shows an error code when i try to submit the form. please call me asap.,technical_support,high,chat,international,6
MSG-01194,"Hi team, I need to drop a course before the deadline but the button is missing I already checked the student portal and could not find a clear answer",registration,medium,chat,international,0
MSG-01509,"Hi team, I cannot access email from my phone after the security update. not urgent. I already checked the student portal and could not find a clear answer.",technical_support,low,email,international,19
MSG-00706,"Hi team, The learning platform will not load my quz and it is due in two days. Also, the MFA page is confusing. I already checked the student portal and could not find a clear answer.",technical_support,low,web_form,graduate,22
MSG-00307,My aid package still has not posted and tuition is due tomorrow.???,financial_aid,medium,email,online,19
MSG-00099,"Hi team, need help asap I already checked the student portal and could not find a clear answer.",financial_aid,high,chat,graduate,9
MSG-00651,"I need approval for an overload because this is my final semester Also, the graduation page is confusing???",academic_advising,low,email,international,12
MSG-01219,"I need to drop a course before the deadline but the button is missing. Also, the waitlist page is confusing.",registration,medium,email,international,10
MSG-00109,The learning platform will not load my quiz and it is due tonight.,technical_support,medium,email,graduate,13
MSG-01527,"I cannt access email from my phone after the security update. Also, the login page is confusing.",technical_support,medium,email,graduate,18
MSG-00400,"Hi team, I need to drop a course before the deadline but the button is missing. Also, the hold page is confusing. I already checked the student portal and could not find a clear answer.",registration,high,web_form,online,12
MSG-01277,"hi team, the portal shows an error code when i try to submitthe form. i am stuck. i already checked the student portal and could not find a clear answer.",technical_support,medium,email,international,17
MSG-00045,"Can I move rooms because the noise is affecting my sleep? Also, the move-in page is confusing.",housing,medium,web_form,graduate,15
MSG-00133,Can someone explain why my scholarship disappeared from the bill? when you have time.,financial_aid,low,chat,online,5
MSG-01274,"The portal shows an error code when I try to submit the form. Also, the Canvas page is confusing.",technical_support,low,email,international,14
MSG-01222,I need help setting up a payment plan before classes start. soon.,financial_aid,medium,web_form,international,0
MSG-00742,"Hi team, Please let me know where this request should go. Also, teh offic page is confusing. before Friday. I already checked teh student portal and could not find a clear answer.???",general,medium,email,online,6
MSG-00958,"hi team, i need help setting up a payment plan before classes start. i already checked the student portal and could not find a clear answer.",financial_aid,medium,web_form,international,2
MSG-01472,i uploaded fafsa documents but the portal till says incomplete. emergency.,financial_aid,high,email,undergraduate,23
MSG-01190,"Hi team, Can someone explain hy my scholarship disappeared from the bill? I already checked the student portal and could not find a clear answer",financial_aid,medium,web_form,graduate,7
MSG-01642,I need approval for an overload because this is my final semester.,academic_advising,low,web_form,online,6
MSG-00942,confused about this,housing,low,email,undergraduate,0
MSG-01322,confused about this,academic_advising,high,web_form,graduate,16
MSG-00872,My schedule has the wrong lab section and I need it fixed.???,registration,low,email,international,21
MSG-00821,need help asap,technical_support,medium,email,undergraduate,19
MSG-01082,My schedule has the wrong lab section and I need it fixed. next week is fine.,registration,low,chat,online,4
MSG-01673,Can someone explain why my scholarship disappeared from the bill?,financial_aid,low,email,graduate,17
MSG-00511,The waitlist says open but the system will not let me add the class.,registration,medium,chat,graduate,16
MSG-00702,"Hi team, My schedule has the wrong lab section and I need it fixed. Also, the add page is confusing. I already checked the student portal and could not find a clear answer.",registration,high,web_form,international,22
MSG-01452,I uploaded FAFSA documents but the portal still says incomplete.,financial_aid,low,email,online,1
MSG-00721,confused about this :/,general,high,email,online,0
MSG-00654,The portal shows an error code when I try to submit the form.,technical_support,low,chat,graduate,23
MSG-00932,I need approval for an overload because this is my final emester.,academic_advising,low,web_form,undergraduate,23
MSG-01087,"Hi team, My campus login keeps failing even after I reset my password. I already checked the student portal and could not find a clear answer.",technical_support,low,web_form,graduate,23
MSG-01384,Can an advisor check whetehr I am on track to graduate? soon. thx,academic_advising,medium,chat,online,14
MSG-00116,confused about this,registration,medium,email,undergraduate,3
MSG-01773,"Hi team, I am not sure which requirement CS 150 satisfies for my major. Also, the advisor page is confusing. just checking. I already checked the student portal and could not find a clear answer.",academic_advising,low,web_form,online,22
MSG-01339,I tested positive and need to know what to do about attendance before Friday,health_wellness,medium,web_form,international,9
MSG-01025,I am not sure which requirement CHEM 110 satisfies for my major.,academic_advising,low,web_form,international,3
MSG-00737,I cannot register for CS 150 because there is a hold on my account.???,registration,high,web_form,undergraduate,16
MSG-00294,"I cannot access email from my phone after the security update. Also, the Canvas page is confusing. pls",technical_support,high,email,online,14
MSG-01694,i need approval for an overload because this is my final semester.,academic_advising,medium,web_form,graduate,8
MSG-00311,Can an advisor check whether I am on track to graduate?,academic_advising,low,web_form,graduate,14
MSG-01606,"The learning platform will not load my quiz and it is due tonight. Also, teh login page is confusing. just checking.!!",technical_support,low,email,graduate,5
MSG-00982,"Hi team, Can an advisor check whether I am on track to graduate? Also, the overload page is confusing. when you have time. I already checked the student portal and could not find a clear answer.!!",academic_advising,low,email,graduate,18
MSG-01008,I cannot access email from my phone after the security update.,technical_support,low,email,online,15
MSG-00861,The witlist says open but the system will not let me add the class.,registration,medium,web_form,online,17
MSG-01186,I need help setting up a payment plan before classes start.,financial_aid,high,chat,online,18
MSG-00946,"Hi team, I need approval for an overload because this is my final semester I already checked the student portal and could not find a clear answer",academic_advising,high,email,online,10
MSG-01144,"I uploaded FAFSA documents but the portal still says incomplete. Also, the grant page is confusing. please call me ASAP. thx",financial_aid,high,chat,undergraduate,13
MSG-00586,I need to drop a course before the deadline but the button is missing. just checking.,registration,low,web_form,online,11
MSG-00027,i need to request housing accommodation documentation review.,housing,low,chat,graduate,14
MSG-00895,I tested positive and need to know what to do about attendance. I am stuck.,health_wellness,medium,chat,online,5
MSG-00252,"hi team, my campus login keeps failing even after i reset my password. i already checked the student portal and could not find a clear answer.",technical_support,medium,chat,international,17
MSG-00339,I am worried about a student who said they might hurt themselves,health_wellness,high,chat,undergraduate,12
MSG-01708,"Hi team, I cannot register for MATH 220 because there is a hold on my account Also, the waitlist page is confusing I already checked the student portal and could not find a clear answer",registration,high,email,undergraduate,14
MSG-00850,I need an appointment because I have been feeling overwhelmed all week.???,health_wellness,high,web_form,graduate,15
MSG-01231,The portal shows an error code when I try to submit the form. next week is fine.,technical_support,low,chat,undergraduate,3
MSG-00909,My aid package still has not posted and tition is due in two days.,financial_aid,high,email,international,14
MSG-01211,There is no hot water in my dorm and the work order is still pending.,housing,low,email,online,6
MSG-01578,"hi team, i need approval for an overload because this is my final semester. i already checked the student portal and could not find a clear answer.",academic_advising,low,web_form,online,10
MSG-00827,need help asap,housing,medium,chat,undergraduate,15
MSG-00925,There is no hot water in my dorm and the work order is still pending. :/,housing,low,web_form,online,19
MSG-00128,The learning platform will not load my quiz and it is due this week.???,technical_support,medium,chat,online,6
MSG-00043,I am not sure which requirement MATH 220 satisfies for my major. I am stuck.,academic_advising,medium,email,online,6
MSG-00279,"I am worried about a student who said they might hurt themselves. Also, the sick page is confusing. :/",health_wellness,high,web_form,international,17
MSG-00308,Can someone explain why my scholarship disapeared from teh bill? soon.,financial_aid,medium,chat,international,23
MSG-00122,"I need help setting up a payment plan before classes star. Also, the FAFSA page is confusing. :/",financial_aid,low,email,graduate,21
MSG-01770,"I want to change majors and need to know the next step. Also, the credits page is confusing.",academic_advising,low,web_form,undergraduate,13
MSG-00235,"There is no hot water in my dorm and the work order is still pending. Also, the meal plan page is confusing.???",housing,low,chat,online,20
MSG-00553,My aid package still has not posted and tuition is due this week. today if possible.,financial_aid,medium,web_form,undergraduate,17
MSG-00407,confused about this,health_wellness,high,web_form,online,2
MSG-00467,"Hi team, My aid package still has not posted and tuition is due tomorrow. Also, the refund page is confusing. I already checked the student portal and could not find a clear answer. thx",financial_aid,medium,web_form,undergraduate,12
MSG-01337,"Hi team, I am not sure which requirement MATH 220 satisfies for my major. I already checked the student portal and could not find a clear answer.???",academic_advising,low,web_form,online,14
MSG-01296,"hi, i am not sure who to contact about this question when you have time",general,low,chat,undergraduate,8
MSG-01663,I need to drop a course before the deadline but the button is missing. before Friday.,registration,medium,web_form,international,14
MSG-01664,"my roommate assignment changed and i never received an explanation. also, the dorm page is confusing.",housing,low,chat,international,18
MSG-01505,I need to drop a course before the deadline but the button is missing.,registration,low,web_form,undergraduate,22
MSG-01729,I need to drop a course before the deadline but the button is missing. pls,registration,medium,chat,online,21
MSG-00209,i cannot access email from my phone afte the security update. :/,technical_support,medium,web_form,undergraduate,9
MSG-00701,"Hi team, Please let me know where this request should go. I already checked the student portal and could not find a clear answer.",general,low,chat,international,1
MSG-01254,confused about this,academic_advising,medium,web_form,undergraduate,0
MSG-00063,help,housing,low,email,international,13
MSG-01015,"can you point me to the right office for a campus policy issue? also, the question page is confusing. before friday.",general,medium,web_form,undergraduate,2
MSG-01428,The learning platform will not load my quiz and it is due this week.,technical_support,low,web_form,undergraduate,20
MSG-01622,My schedule has the wrong lab section and I need it fixed.,registration,low,web_form,online,3
MSG-00437,"I uploaded FAFSA documents but the portal still says incomplete. Also, the bill page is confusing. before Friday. pls",financial_aid,medium,email,online,14
MSG-00454,There is no hot water in my dorm and the work order is still pending.,housing,high,chat,undergraduate,4
MSG-01024,"Hi team, My schedule has the wrong lab section and I need it fixed. Also, the schedule page is confusing. just checking. I already checked the student portal and could not find a clear answer.",registration,low,chat,undergraduate,14
MSG-01299,My campus login keeps failing even after I reset my password.,technical_support,medium,email,online,2
MSG-01267,"I uploaded FAFSA documents but the portalstill says incomplete. Also, the scholarship page is confusing. I am stuck.",financial_aid,medium,chat,undergraduate,19
MSG-01736,"I need approval for an overload because this is my final semester. Also, the graduation page is confusing.",academic_advising,medium,chat,undergraduate,9
MSG-00564,i need to drop a course before the deadline but the button is missing.,registration,medium,web_form,international,2
MSG-01071,"Hi team, need help asap I already checked the student portal and could not find a clear answer.",health_wellness,high,email,graduate,2
MSG-00070,"I have a question about student services and could use guidance. Also, the question page is confusing.!!",general,low,email,international,9
MSG-00532,"I need to drop a course before the deadline but the button is missing. Also, the schedule page is confusing. today if possible.",registration,medium,email,graduate,10
MSG-01717,"Hi, I am not sure who to contact about this question.",general,high,chat,online,14
MSG-01155,I want to change majors and need to know the next step. today if possible.,academic_advising,medium,web_form,online,11
MSG-01591,"Hi team, Can you point me to the right office for a campus policy issue? I already checked the student portal and could not find a clear answer. :/",general,low,email,undergraduate,17
MSG-00262,I need to request housing accommodation documentation review,housing,low,email,online,17
MSG-01081,I need to request housing accommodation documentation review.,housing,low,email,international,20
MSG-00884,I cannot register for HIST 305 because there is a hold on my account soon,registration,medium,email,undergraduate,10
MSG-00026,I cannot register for MATH 220 because there is a hold on y account.,registration,low,web_form,undergraduate,18
MSG-00708,My campus login keeps failing even after I reset my password.,technical_support,low,chat,undergraduate,18
MSG-01300,"i need approval for an overload because this is my final semester. also, the degree audit page is confusing.",academic_advising,low,email,graduate,18
MSG-01043,I need to drop a course before the deadline but the button is missing.,registration,high,web_form,undergraduate,18
MSG-00717,i need help setting up a payment plan before classes start. just checking.,financial_aid,low,web_form,online,9
MSG-00782,"Hi team, I need approval for an overload because this is my final semester. Also, the credits page is confusing. I already checked the student portal and could not find a clear answer.",academic_advising,high,email,undergraduate,21
MSG-00643,"Hi team, My campus login keeps failing even after I reset my password. I already checked the student portal and could not find a clear answer.",technical_support,low,chat,online,9
MSG-01774,"hi team, my roommate assignment changed and i never received an explanation. also, the work order page is confusing. just checking. i already checked the student portal and could not find a clear answer.",housing,low,chat,undergraduate,0
MSG-01345,help pls,housing,medium,email,international,12
MSG-01165,need help asap thx,registration,medium,web_form,graduate,2
MSG-01201,I need to drop a course before the deadline but the button is missing.,registration,medium,chat,graduate,6
MSG-01789,"My schedule has the wrong lab section and I need it fixed. Also, the schedule page is confusing.",registration,high,web_form,online,15
MSG-00025,I want to change majors and need to know the next step.,academic_advising,medium,web_form,international,7
MSG-00530,"Can I move rooms because the noise is affecting my sleep? Also, the residence page is confusing. when you have time.",housing,low,chat,online,3
MSG-00697,"i cannot register for hist 305 bc there is a hold on my account. also, the register page is confusing.",registration,high,chat,international,18
MSG-00280,I need approval for an overload because this is my final semester.,academic_advising,low,web_form,international,22
MSG-00495,"Hi team, I need help setting up a payment plan before classes start. I already checked the student portal and could not find a clear answer.???",financial_aid,medium,email,graduate,12
MSG-01178,"hi team, please let me know where this request should go i already checked the student portal and could not find a clear answer",general,low,email,undergraduate,12
MSG-00887,"Hi team, need help asap I already checked the student portal and could not find a clear answer.",technical_support,medium,chat,online,19
MSG-00409,need help asap,general,medium,email,graduate,1
MSG-00480,Can you point me to the right office for a campus policy issue?,general,low,email,graduate,18
MSG-00805,My schedule has the wrong lab section and I need it fixed.,registration,low,email,online,12
MSG-01197,confused about this,academic_advising,low,chat,international,6
MSG-01724,my schedule has the wrong lab section and i need it fixed.,registration,high,email,graduate,9
MSG-00749,The learning platform will not load my quiz and it is due this week,technical_support,high,email,online,17
MSG-01307,I cannot register for CHEM 110 because there is a hold on my account.,registration,low,web_form,graduate,4
MSG-01449,"I want to change majors and need to know the next step Also, the advisor page is confusing",academic_advising,low,email,online,8
MSG-01381,My schedule has the wrong lab section and I need it fixed.,registration,medium,chat,undergraduate,21
MSG-01370,"hi team, hi, i am not sure who to contact about this question. also, the services page is confusing. i already checked the student portal and could not find a clear answer.",general,low,chat,online,13
MSG-00914,"Hi team, My aid package still has not posted and tuition is due in two days. Also, the payment page is confusing. I already checked the student portal and could not find a clear answer.",financial_aid,medium,email,international,19
MSG-01334,"I need to drop a course before the deadline but the button is missing Also, the register page is confusing",registration,low,web_form,international,11
MSG-00011,"Hi team, need help asap I already checked the student portal and could not find a clear answer.",housing,low,chat,undergraduate,1
MSG-01202,confused about this,housing,low,web_form,online,10
MSG-01556,"Hi team, Can someone explain why my scholarship disappared from the bill? I already checked the student portal and could not find a clear answer.",financial_aid,low,web_form,undergraduate,23
MSG-01566,"I tested positive and need to know what to do about attendance. Also, the anxiety page is confusing.",health_wellness,medium,email,undergraduate,21
MSG-00557,"there is no hot water in my dorm and the work order is still pending. also, the dorm page is confusing.",housing,high,email,undergraduate,4
MSG-01103,"i need help setting up a payment plan before classes start. also, the payment page is confusing. pls",financial_aid,low,email,undergraduate,5
MSG-00212,"I need approval for an overload because this is my final semester. Also, the advisor page is confusing.",academic_advising,medium,chat,international,9
MSG-00663,"i have a question about student services and could use guidance. also, the policy page is confusing.",general,low,chat,graduate,21
MSG-00171,"i am not sure which requirement hist 305 satisfies for my major. also, teh graduation page is confusing.",academic_advising,high,chat,online,8
MSG-01000,"Hi team, I cannot access email from my phone after the security update. Also, the login page is confusing. I already checked the student portal and could not find a clear answer.",technical_support,medium,email,undergraduate,14
MSG-00709,"My schedule has the wrong lab section and I need it fixed. Also, the drop page is confusing.",registration,high,chat,online,14
MSG-00064,confused about this thx,financial_aid,medium,email,graduate,12
MSG-01083,"My schedule has the wrong lab section and I need it fixed Also, the add page is confusing",registration,low,chat,online,22
MSG-01033,"I have a question about student services and could use guidance. Also, the help page is confusing.",general,medium,email,graduate,10
MSG-00216,I need to drop a course before the deadline but the button is missing.,registration,medium,chat,online,15
MSG-01425,I am not sure which requirement ENG 201 satisfies for my major.,academic_advising,medium,email,international,6
MSG-00054,"My roommate assignment changed and I never received an explanation. Also, the dorm page is confusing.",housing,low,chat,undergraduate,15
MSG-00653,"Hi, I am not sure who to contact about this question.",general,low,web_form,international,19
MSG-01226,I need to drop a course before the deadline but the button is missing.,registration,low,email,undergraduate,12
MSG-00829,I uploaded FAFSA documents but the portal still says incomplete. pls,financial_aid,low,email,undergraduate,22
MSG-01148,the waitlist says open but the system will not let me add the class.,registration,medium,chat,undergraduate,12
MSG-01651,"My campus login keeps failing even after I reset my password. Also, the password page is confusing.",technical_support,medium,chat,undergraduate,20
MSG-01524,I uploaded FAFSA documents but the portal still says incomplete. pls,financial_aid,low,email,online,5
MSG-00488,"Hi, I am not sure who to contact about this question. Also, teh office page is confusing.",general,medium,web_form,graduate,21
MSG-00787,"Hi team, My schedule has the wrong lab section and I need it fixed. I am stuck. I already checked th student portal and could not find a clear answer.",registration,medium,chat,online,2
MSG-01196,I am worried about a student who said they might hurt themselves. right now.,health_wellness,high,web_form,online,23
MSG-00631,My aid package still has not posted and tuition is due tonight.,financial_aid,medium,web_form,undergraduate,12
MSG-01039,"Can you point me to the right office for a campus policy issue? Also, the information page is confusing.",general,low,web_form,international,13
MSG-01273,"My schedule has the wrong lab section and I need it fixed. Also, the add page is confusing. soon.",registration,medium,email,international,3
MSG-00799,I tested positive and need to know what to do about attendance.,health_wellness,medium,web_form,graduate,20
MSG-00598,i uploaded fafsa documents but the portal still says incomplete.???,financial_aid,medium,email,graduate,2
MSG-01320,"Hi team, I cannot register for CS 150 because there is a hold on my account. Also, the add page is confusing. I already checked the student portal and could not find a clear answer.",registration,high,chat,online,9
MSG-00329,"hi, i am not sure who to contact about this question.",general,low,email,online,22
MSG-00273,"Hi team, The learning platform will not load my quiz and it is due tomorrow. I already checked the student portal and could not find a clear answer.",technical_support,low,email,undergraduate,7
MSG-01551,need help asap,registration,high,email,online,10
MSG-00549,Can someone explain why my scholarship disappeared from the bill?,financial_aid,medium,chat,undergraduate,1
MSG-00097,I need approval for an overload because this is my final semester.,academic_advising,high,web_form,online,12
MSG-00473,The portal shows an error ode when I try to submit the form,technical_support,low,chat,international,9
MSG-01101,"The learning platform will not load my quiz and it is due tomorrow. Also, the MFA page is confusing. I might lose access.",technical_support,high,web_form,undergraduate,21
MSG-00993,I uploaded FAFSA documents but the portal still says incomplete.,financial_aid,low,chat,undergraduate,17
MSG-00585,"Hi team, need help asap I already checked the student portal and could not find a clear answer.",health_wellness,high,chat,undergraduate,9
MSG-00959,The learning platform will not load my quiz and it is due tomorrow. before Friday.,technical_support,medium,email,online,7
MSG-00138,"I need approval for an overload because this is my final semester. Also, the credits page is confusing. :/",academic_advising,low,chat,graduate,15
MSG-00828,The learning platform will not load my quiz and it is due tonight. today if possible.,technical_support,medium,web_form,graduate,13
MSG-00233,"Can I talk to someone today about anxiety and missing classes? Also, the safety page is confusing. before Friday.!!",health_wellness,medium,chat,graduate,20
MSG-00700,"I have a question about student services and could use guidance. Also, the question page is confusing.",general,high,email,international,19
MSG-01457,"Can you point me to the right office for a campus policy issue? Also, the office page is confusing",general,medium,chat,undergraduate,12
MSG-00885,the waitlist says open but the system will not let me add the class,registration,medium,email,graduate,22
MSG-00558,"Hi team, I need to request housing accommodation documentation review. I already checked the student portal and could not find a clear answer.",housing,low,email,online,22
MSG-01343,"Can I move rooms because the noise is afecting my sleep? Also, the move-in page is confusing???",housing,medium,web_form,online,23
MSG-00797,"The learning platform will not load my quiz and it is due tomorow. Also, the password page is confusing. today if possible.",technical_support,medium,web_form,international,15
MSG-00102,I want to change majors and need to know the next step. soon.,academic_advising,medium,chat,undergraduate,8
MSG-01490,"hi team, i need approval for an overload because this is my final semester. deadline is tonight. i already checked the student portal and could not find a clear answer.",academic_advising,high,web_form,online,14
MSG-01620,"Can I move rooms because the noise is affecting my sleep? Also, the dorm page is confusing. right now.",housing,high,web_form,graduate,1
MSG-01454,confused about this thx,financial_aid,medium,web_form,graduate,20
MSG-00575,"I need approval for an overload because this is my final semester. Also, the major page is confusing. today if possible.",academic_advising,medium,web_form,international,4
MSG-00266,"My aid package still has not posted and tuition is due this week. Also, the refund page is confusing.",financial_aid,medium,email,graduate,3
MSG-01516,can you point me to teh right office for a camps policy issue?,general,medium,web_form,undergraduate,2
MSG-00499,My aid package still has not posted and tuition is due tonight. before Friday.,financial_aid,medium,chat,graduate,10
MSG-01271,"I cannot access email from my phone after the security update Also, the MFA page is confusing soon",technical_support,medium,chat,graduate,14
MSG-01350,"Hi team, My roommate assignment changed and I never received an explanation. I already checked the student portal and could not find a clear answer.",housing,medium,email,international,11
MSG-00853,I have a question about student services and could use guidance.,general,medium,web_form,online,5
MSG-01616,"My aid package still has not posted and tuition is due this week. Also, the scholarship page is confusing. soon.",financial_aid,medium,web_form,international,17
MSG-01424,"I want to change majors and need to know the next step. Also, the overload page is confusing.",academic_advising,low,chat,graduate,13
MSG-00408,My aid package still has not posted and tuition is due in two days.,financial_aid,low,email,international,20
MSG-00125,"Hi team, The learning platform will not load my quiz and it is due in two days. I already checked the student portal and could not find a clear answer. thx",technical_support,medium,email,online,9
MSG-00091,"The portal shows an error code when I tryto submit the form. Also, the login page is confusing.",technical_support,medium,chat,international,17
MSG-01126,The portal shows an error code when I try to submit the form.,technical_support,medium,chat,graduate,12
MSG-01646,The portal shows an error code when I try to submit the form.,technical_support,medium,web_form,international,8
MSG-00578,"I need to request housing accommodation documentation review. Also, the roommate page is confusing.",housing,high,email,undergraduate,16
MSG-00929,i am not sure which requirement hist 305 satisfies for my major. next week is fine.,academic_advising,low,email,graduate,4
MSG-00806,"Hi team, Can someone explain why my scholarship disappeared from the bill? soon. I already checked the student portal and could not find a clear answer.",financial_aid,medium,web_form,international,14
MSG-00335,My aid package still has not posted and tuition is due this week.!!,financial_aid,low,web_form,graduate,22
MSG-00492,"my aid package still has not posted and tuition is due in two days. also, the fafsa page is confusing.",financial_aid,high,chat,graduate,6
MSG-00880,My campus login keeps failing even after I reset my password.,technical_support,high,email,international,14
MSG-00539,"The learning platform will not load my quiz and it is due tomorrow. Also, the password page is confusing.",technical_support,low,web_form,international,5
MSG-01609,can i talk to someone today about anxiety and missing classes?,health_wellness,high,chat,graduate,13
MSG-00972,My campus login keeps failing even after I reset my password. before Friday.!!,technical_support,medium,email,undergraduate,6
MSG-00072,There is no hot water in my dorm and the work order is still pending. not urgent.,housing,low,web_form,graduate,19
MSG-01352,"Hi team, confused about this I already checked the student portal and could not find a clear answer.",registration,medium,web_form,online,6
MSG-01674,I need approval for an overload because this is my final semester. when you have time.,academic_advising,low,email,undergraduate,11
MSG-01284,"I have a question about student services and could use guidance. Also, the question page is confusing.",general,low,email,undergraduate,6
MSG-00646,i need to drop a course before the deadline but the button is missing.,registration,low,web_form,undergraduate,4
MSG-01690,"can someone explain why my scholarship disappeared from the bill? also, the loan page is confusing. just checking.",financial_aid,low,chat,undergraduate,21
MSG-01235,I need approval for an overload because this is my final semster.,academic_advising,low,chat,graduate,14
MSG-00840,I cannot register for MATH 220 because there is a hold on my account. today if possible.,registration,medium,email,undergraduate,2
MSG-00544,"My campus login keeps failing even after I reset my password. Also, teh password page is confusing.",technical_support,low,web_form,international,19
MSG-00088,The waitlist says open but teh system will notlet me add teh class.,registration,medium,web_form,online,19
MSG-00529,help,registration,low,web_form,undergraduate,11
MSG-00053,I need approval for an overload because this is my final semester.,academic_advising,low,web_form,international,20
MSG-01576,Please let meknow where this request should go.,general,low,email,online,0
MSG-01340,"I need approval for an overload because this is my final semester. Also, the requirement page is confusing.",academic_advising,medium,web_form,online,15
MSG-01636,"my roommate assignment changed and i never received an explanation. also, the residence page is confusing.",housing,low,chat,undergraduate,20
MSG-01413,my schedule has the wrong lab section and i need it fixed.,registration,low,web_form,graduate,15
MSG-00804,I need to drop a course before the deadline but the button is missing.???,registration,medium,email,graduate,4
MSG-01317,help,health_wellness,low,web_form,undergraduate,23
MSG-00582,my schedule has the wrong lab section and i need it fixed.,registration,low,email,undergraduate,23
MSG-01546,I am worried about a student who said they might hurt themselves.,health_wellness,high,email,international,21
MSG-01258,need help asap,financial_aid,low,web_form,undergraduate,7
MSG-01109,"the learning platform will not load my quiz and it is due tonight. also, the login page is confusing. just checking.",technical_support,low,email,international,5
MSG-00741,"Hi team, I need to drop a course before the deadline but the button is missing. I already checked the student portal and could not find a clear answer.",registration,high,chat,online,2
MSG-01011,"The portal shows an error code when I try to submit the form. Also, the email page is confusing.",technical_support,low,email,international,18
MSG-00572,There is no hot water in my dorm and the work order s still pending.,housing,low,web_form,online,23
MSG-01094,Can an advisor check whether I am on track to graduate?,academic_advising,medium,chat,online,16
MSG-01166,"Hi team, I am not sure which requirement MATH 220 satisfies for my major I already checked the student portal and could not find a clear answer",academic_advising,high,email,online,6
MSG-01649,"I need help setting up a payment plan before classes start. Also, the refund page is confusing.",financial_aid,high,email,international,12
MSG-00393,I cannot access email from my phone after the security update. :/,technical_support,medium,email,international,6
MSG-01611,confused about this,academic_advising,low,chat,undergraduate,2
MSG-01493,"hi team, can i move rooms bc the noise is affecting my sleep? i already checked the student portal and could not find a clear answer.",housing,medium,chat,international,0
MSG-00754,I am worried about a student who said they might hurt themselves.,health_wellness,medium,chat,online,14
MSG-00751,My aid package still has not posted and tuition is due tomorrow today if possible,financial_aid,medium,chat,international,9
MSG-00084,I cannot register for ENG 201 because tehre is a hold on my account,registration,medium,web_form,international,21
MSG-00658,I cannot access email from my phone after the security update. just checking.,technical_support,low,email,undergraduate,6
MSG-00710,Can I talk to someone today about anxiety and missing casses?,health_wellness,medium,email,graduate,3
MSG-00269,Can I move ooms because the noise is affecting my sleep?,housing,low,email,online,23
MSG-01158,The learning platform will not load my quiz and it is due in two days.,technical_support,high,email,international,12
MSG-00058,can an advisor check whether i am on track to graduate? next eek is fine. :/,academic_advising,low,email,international,19
MSG-01095,"Hi team, I uploaded FAFSA documents but the portal still says incomplete. not urgent. I already checked the student portal and could not find a clear answer.",financial_aid,low,web_form,online,17
MSG-01481,"Hi team, I have a question about student services and could use guidance. Also, the question page is confusing. I already checked the student portal and could not find a clear answer.",general,low,email,international,11
MSG-00703,can i move rooms because the noise is affecting my sleep?,housing,low,web_form,undergraduate,0
MSG-01297,"My schedule has the wrong lab section and I need it fixed. Also, the schedule page is confusing.",registration,low,email,graduate,1
MSG-01615,I need help setting up a payment plan before classes start.,financial_aid,high,web_form,graduate,8
MSG-00810,"Hi team, My roommate assignment changed and I never received an explanation. I already checked teh student portal and could not find a clear answer.",housing,medium,email,international,5
MSG-01289,The portal shows an error code when I try to submit the form.,technical_support,medium,email,undergraduate,9
MSG-00001,"I cannot access email from my phone after teh security update. Also, teh email page is confusing.???",technical_support,low,web_form,online,7
MSG-01617,My schedule has the wrong lab section and I need it fixed.,registration,high,chat,international,9
MSG-00175,can i move rooms because the noise is affecting my sleep?,housing,low,web_form,undergraduate,9
MSG-00868,"Can you point me to the right office for a campus policy issue? Also, the help page is confusing",general,medium,chat,international,8
MSG-00040,need help asap,technical_support,medium,chat,undergraduate,15
MSG-01240,"Hi team, I need help setting up a payment plan before classes start. Also, the grant page is confusing. I already checked the student portal and could not find a clear answer.",financial_aid,high,chat,online,4
MSG-00481,"Hi team, The portal shows an error code when I try to submit the form. Also, the error page is confusing. I already checked the student portal and could not find a clear answer.",technical_support,high,email,international,1
MSG-00620,"Hi team, I am not sure which requirement MATH 220 satisfies for my major. I already checked the student portal and could not find a clear answer.",academic_advising,high,chat,online,7
MSG-00747,"I need to request housing accommodation documentation review. Also, the move-in page is confusing. today if possible.",housing,medium,chat,graduate,10
MSG-01262,"Hi team, Can I move rooms because the noise s affecting my sleep? I already checked the student portal and could not find a clear answer. pls",housing,high,email,international,12
MSG-00336,"Hi team, The waitlist says open but the system will not let me add the class Also, the register page is confusing I already checked the student portal and could not find a clear answer",registration,low,chat,undergraduate,3
MSG-01051,"I need approval for an overload because this is my final semester Also, the degree audit page is confusing",academic_advising,low,email,online,20
MSG-01329,help,academic_advising,medium,email,international,12
MSG-01241,"Hi team, My campus login keeps failing even after I reset my password. not urgent. I already checked the student portal and could not find a clear answer.",technical_support,low,email,graduate,7
MSG-00790,"The waitlist says open but the system will not let me add the class. Also, the register page is confusing. next week is fine.",registration,low,web_form,undergraduate,22
MSG-01624,My roommate assignment changed and I never received an explanation.,housing,medium,web_form,international,22
MSG-00193,"Can someone explain why my scholarship disappeared from the bill? Also, the scholarship page is confusing.",financial_aid,medium,email,online,23
MSG-01695,"Hi team, I tested positive and need to know what to do about attendance. Also, the anxiety page is confusing. I already checked the student portal and could not find a clear answer.",health_wellness,high,chat,international,7
MSG-00005,I need to drop a course before the deadline but the button is missing. just checking.,registration,low,email,online,2
MSG-00239,There is no hot water in my dorm and the work order is still pending.,housing,high,chat,undergraduate,0
MSG-00770,"hi, i am not sure who to contact about this question. :/",general,high,chat,online,13
MSG-00215,confused about this,financial_aid,low,email,undergraduate,20