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29edd33 c35438f 29edd33 c35438f 29edd33 c35438f 29edd33 c35438f 29edd33 c35438f 29edd33 868368d c35438f | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 | from openenv.models import TicketScenario, Observation, GroundTruth
EASY_TASKS = [
TicketScenario(
ticket=Observation(
ticket_id="TKT-E001",
issue_type="unknown",
sentiment="neutral",
priority="low",
message="Hi, I just placed an order but I put the wrong shipping address. Can I change it?",
),
ground_truth=GroundTruth(
issue_type="shipping",
team="logistics_team",
action_type="respond",
response_keywords=["shipping address", "updated", "order"],
)
),
TicketScenario(
ticket=Observation(
ticket_id="TKT-E002",
issue_type="unknown",
sentiment="negative",
priority="medium",
message="My credit card was charged twice for the same purchase! Please help.",
),
ground_truth=GroundTruth(
issue_type="billing",
team="finance_team",
action_type="refund",
response_keywords=["double charge", "refund", "apologize"],
requires_refund=True,
)
),
TicketScenario(
ticket=Observation(
ticket_id="TKT-E003",
issue_type="unknown",
sentiment="positive",
priority="low",
message="I love your product, but I'm trying to figure out how to update my profile picture.",
),
ground_truth=GroundTruth(
issue_type="technical",
team="tech_support_team",
action_type="respond",
response_keywords=["profile", "settings", "update"],
)
),
TicketScenario(
ticket=Observation(
ticket_id="TKT-E004",
issue_type="unknown",
sentiment="angry",
priority="high",
message="This item arrived completely broken. I want to return it immediately.",
),
ground_truth=GroundTruth(
issue_type="returns",
team="orders_team",
action_type="refund",
response_keywords=["broken", "refund", "apologize", "return"],
requires_refund=True,
)
),
TicketScenario(
ticket=Observation(
ticket_id="TKT-E005",
issue_type="unknown",
sentiment="neutral",
priority="medium",
message="I need to cancel my subscription renewal before next month.",
),
ground_truth=GroundTruth(
issue_type="cancellation",
team="orders_team",
action_type="respond",
response_keywords=["subscription", "cancel", "renewal"],
)
),
TicketScenario(
ticket=Observation(
ticket_id="TKT-E006",
issue_type="unknown",
sentiment="negative",
priority="medium",
message="I ordered a blue laptop bag but received a black one instead. This is not what I paid for.",
),
ground_truth=GroundTruth(
issue_type="returns",
team="orders_team",
action_type="refund",
response_keywords=["wrong item", "refund", "apologize", "return"],
requires_refund=True,
)
),
TicketScenario(
ticket=Observation(
ticket_id="TKT-E007",
issue_type="unknown",
sentiment="negative",
priority="high",
message="I've been locked out of my account after enabling two-factor authentication. The codes aren't working.",
),
ground_truth=GroundTruth(
issue_type="technical",
team="tech_support_team",
action_type="respond",
response_keywords=["two-factor", "account", "locked", "access"],
)
),
TicketScenario(
ticket=Observation(
ticket_id="TKT-E008",
issue_type="unknown",
sentiment="positive",
priority="low",
message="I'm placing a gift order — is it possible to add a gift wrap and a personal message card?",
),
ground_truth=GroundTruth(
issue_type="orders",
team="orders_team",
action_type="respond",
response_keywords=["gift", "wrap", "message", "order"],
)
),
TicketScenario(
ticket=Observation(
ticket_id="TKT-E009",
issue_type="unknown",
sentiment="neutral",
priority="low",
message="I saw the same product at a competitor for $15 cheaper. Do you offer price matching?",
),
ground_truth=GroundTruth(
issue_type="billing",
team="finance_team",
action_type="respond",
response_keywords=["price match", "competitor", "policy"],
)
),
TicketScenario(
ticket=Observation(
ticket_id="TKT-E010",
issue_type="unknown",
sentiment="neutral",
priority="low",
message="I recently moved and need to update my billing address on file. How do I do that?",
),
ground_truth=GroundTruth(
issue_type="billing",
team="finance_team",
action_type="respond",
response_keywords=["billing address", "update", "account"],
)
),
] |