Case Tracking

Track Your Report

Enter your Case Reference Number to view the real-time status of your pothole report and repair progress.

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No Case Loaded

Enter your Case Reference Number above to view the report status and timeline.

Repair Process

What happens to your report?

Submitted

Your photo and GPS coordinates are securely saved and timestamped in our system.

Processing

AI verifies the image and location. Staff may review the report for accuracy.

Engineer Review

A district engineer approves the case. High-severity cases are escalated for immediate dispatch.

Repair & Close

A repair crew is dispatched. Before & after photos are documented and the case is officially closed.