Update app.py

app.py

@@ -335,12 +335,20 @@ def handle_event(event_data):
 
     # ── Step 2: Create a ticket if LLM decided escalation is needed ──────────
     if should_create_ticket:
-        description = build_ticket_description(channel)
+        # Fetch requester info BEFORE creating the ticket so it appears inside CW
+        name, email = get_slack_user_info(user_id)
+
+        requester_header = (
+            f"--- Submitted via Slack Bot ---\n"
+            f"Name:     {name}\n"
+            f"Email:    {email}\n"
+            f"Slack ID: {user_id}\n"
+            f"--------------------------------\n\n"
+        )
+        description = requester_header + build_ticket_description(channel)
         ticket_id, board_used = create_ticket(description)
 
         if ticket_id:
-            # Fetch requester info and store it so the close-webhook can use it
-            name, email = get_slack_user_info(user_id)
             register_ticket(ticket_id, user_id, name, email, channel)
 
             send_slack(