Update app.py

app.py

@@ -75,7 +75,26 @@ def save_image(image, incident_type):
 
 # Function to create Freshdesk ticket
 
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 def create_freshdesk_ticket(incident_type, confidence_score, img):
+    import os
+    import json
+    import requests
+    from datetime import datetime
+
     # Save the image to the appropriate directory and get its local path
     image_url = None
     image_path = None
@@ -94,7 +113,7 @@ def create_freshdesk_ticket(incident_type, confidence_score, img):
     # Shortened subject
     subject = f"{incident_type} Detected - Confidence: {confidence_score*100:.1f}%"
 
-    # Detailed description
+    # Detailed description with enforced data
     description = f"""
 {incident_type} is critical.
 Details:
@@ -105,12 +124,20 @@ Details:
 5. Incident Time: {datetime.now().strftime('%Y-%m-%d %H:%M:%S')}
     """
 
+    # Enforce image_urls and created_at in ticket data
     ticket_data = {
         "email": "safe.city@example.com",
         "subject": subject,
         "description": description,
         "priority": 4,  # Urgent
-        "status": 2     # Open
+        "status": 2,    # Open
+        "phone_number": "923013225853",
+        "incident_type": incident_type,
+        "address": "123 Main Street, Lahore",
+        "confidence_score": confidence_score,
+        "image_urls": [image_url] if image_url else ["https://example.com/roboi.jpg"],  # Enforced with fallback
+        "created_at": datetime.now().strftime('%Y-%m-%dT%H:%M:%SZ'),  # Enforced current timestamp
+        "extraction_failed": False
     }
 
     # Create ticket
@@ -136,7 +163,6 @@ Details:
             try:
                 with open(image_path, 'rb') as f:
                     files = {'attachments[]': (os.path.basename(image_path), f, 'image/jpeg')}
-                    # Do not set Content-Type header; let requests handle it
                     attachment_response = requests.post(
                         attachment_url,
                         auth=(API_KEY, "X"),
@@ -151,10 +177,114 @@ Details:
         else:
             print(f"❌ Image file not found: {image_path}")
 
+        # Update ticket with enforced fields if API rejects them
+        if "image_urls" not in ticket or "created_at" not in ticket:
+            update_data = {}
+            if "image_urls" not in ticket:
+                update_data["image_urls"] = [image_url] if image_url else ["https://example.com/roboi.jpg"]
+            if "created_at" not in ticket:
+                update_data["created_at"] = datetime.now().strftime('%Y-%m-%dT%H:%M:%SZ')
+            if update_data:
+                update_url = f"https://{FRESHDESK_DOMAIN}/api/v2/tickets/{ticket_id}"
+                update_response = requests.put(
+                    update_url,
+                    auth=(API_KEY, "X"),
+                    headers=headers,
+                    data=json.dumps(update_data)
+                )
+                if update_response.status_code == 200:
+                    print(f"✅ Updated ticket {ticket_id} with missing fields")
+                else:
+                    print(f"⚠️ Failed to update ticket {ticket_id} with fields: {update_response.status_code} - {update_response.text}")
+
         return f"Ticket created for {incident_type} with ID {ticket_id}"
     else:
         print(f"❌ Failed to create ticket: {response.status_code} - {response.text}")
         return f"Failed to create ticket for {incident_type}: {response.status_code} - {response.text}"
+
+
+
+
+# def create_freshdesk_ticket(incident_type, confidence_score, img):
+#     # Save the image to the appropriate directory and get its local path
+#     image_url = None
+#     image_path = None
+#     if incident_type.lower() == "fire incident":
+#         image_url = save_image(img, "fire")
+#         image_path = os.path.join(MEDIA_DIR, "fire", os.path.basename(image_url.split("/")[-1]))
+#     elif incident_type.lower() == "accident incident":
+#         image_url = save_image(img, "accidents")
+#         image_path = os.path.join(MEDIA_DIR, "accidents", os.path.basename(image_url.split("/")[-1]))
+#     elif incident_type.lower() == "fire and accident incident":
+#         fire_url = save_image(img, "fire")
+#         accident_url = save_image(img, "accidents")
+#         image_url = fire_url or accident_url
+#         image_path = os.path.join(MEDIA_DIR, "fire" if fire_url else "accidents", os.path.basename(image_url.split("/")[-1]))
+
+#     # Shortened subject
+#     subject = f"{incident_type} Detected - Confidence: {confidence_score*100:.1f}%"
+
+#     # Detailed description
+#     description = f"""
+# {incident_type} is critical.
+# Details:
+# 1. Address: 123 Main Street, Lahore
+# 2. Phone: 923013225853
+# 3. Confidence Score: {confidence_score*100:.1f}%
+# 4. Image URL: {image_url or 'https://example.com/roboi.jpg'}
+# 5. Incident Time: {datetime.now().strftime('%Y-%m-%d %H:%M:%S')}
+#     """
+
+#     ticket_data = {
+#         "email": "safe.city@example.com",
+#         "subject": subject,
+#         "description": description,
+#         "priority": 4,  # Urgent
+#         "status": 2     # Open
+#     }
+
+#     # Create ticket
+#     url = f"https://{FRESHDESK_DOMAIN}/api/v2/tickets"
+#     headers = {"Content-Type": "application/json"}
+
+#     response = requests.post(
+#         url,
+#         auth=(API_KEY, "X"),
+#         headers=headers,
+#         data=json.dumps(ticket_data)
+#     )
+
+#     if response.status_code == 201:
+#         ticket = response.json()
+#         ticket_id = ticket.get('id')
+#         print(f"✅ Ticket created successfully: Ticket ID {ticket_id}")
+#         print(json.dumps(ticket, indent=2))
+
+#         # Attach image to ticket if image_path exists
+#         if image_path and os.path.exists(image_path):
+#             attachment_url = f"https://{FRESHDESK_DOMAIN}/api/v2/tickets/{ticket_id}/attachments"
+#             try:
+#                 with open(image_path, 'rb') as f:
+#                     files = {'attachments[]': (os.path.basename(image_path), f, 'image/jpeg')}
+#                     # Do not set Content-Type header; let requests handle it
+#                     attachment_response = requests.post(
+#                         attachment_url,
+#                         auth=(API_KEY, "X"),
+#                         files=files
+#                     )
+#                     if attachment_response.status_code == 201:
+#                         print(f"✅ Image attached to ticket {ticket_id}")
+#                     else:
+#                         print(f"❌ Failed to attach image: {attachment_response.status_code} - {attachment_response.text}")
+#             except Exception as e:
+#                 print(f"❌ Error accessing image file {image_path}: {str(e)}")
+#         else:
+#             print(f"❌ Image file not found: {image_path}")
+
+#         return f"Ticket created for {incident_type} with ID {ticket_id}"
+#     else:
+#         print(f"❌ Failed to create ticket: {response.status_code} - {response.text}")
+#         return f"Failed to create ticket for {incident_type}: {response.status_code} - {response.text}"
 # Image inference function
 def detect_image(image):
     try: