Spaces:
Sleeping
Sleeping
| LABELS = ["api", "billing", "cancellation", "complaint", "technical", "upgrade"] | |
| ROUTING_MAP = { | |
| "billing": "Finance & Billing Team", | |
| "technical": "L1 Technical Support", | |
| "cancellation": "Customer Retention Team", | |
| "upgrade": "Sales / Account Manager", | |
| "complaint": "Customer Experience Team", | |
| "api": "Developer Support" | |
| } | |
| ACTION_MAP = { | |
| "billing": "Auto-generate invoice correction ticket", | |
| "technical": "Open bug report & assign engineer", | |
| "cancellation": "Trigger retention offer workflow", | |
| "upgrade": "Send pricing comparison + book demo", | |
| "complaint": "Priority queue + manager escalation", | |
| "api": "Link to docs + assign DevRel" | |
| } |