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<!doctype html><html lang="en"><head><meta charset="utf-8"><meta name="viewport" content="width=device-width,initial-scale=1"><meta http-equiv="Content-Security-Policy" content="default-src 'none'; style-src 'unsafe-inline'; base-uri 'none'; form-action 'none'"><title>EvalArc &#183; Evaluation</title><style>
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</style></head><body><div class="eyebrow">EVALARC / EVALUATION</div><h1>support-routing</h1><p>business-tools &#183; task v0.1.0 &#183; INCOMPLETE</p><div class="cards"><div class="card"><div class="number">0.9375</div><div class="label">weighted score</div></div><div class="card"><div class="number failed">3/4</div><div class="label">cases passed</div></div><div class="card"><div class="number">docker</div><div class="label">execution backend</div></div></div><h2>Dimension results</h2><div class="scroll"><table><thead><tr><th>Dimension</th><th>Score</th><th>Passed / assessed</th><th>Weight</th></tr></thead><tbody><tr><td>routing</td><td>1</td><td>4/4</td><td>30%</td></tr><tr><td>notes</td><td>0.75</td><td>3/4</td><td>25%</td></tr><tr><td>closure</td><td>1</td><td>4/4</td><td>20%</td></tr><tr><td>scope</td><td>1</td><td>4/4</td><td>15%</td></tr><tr><td>protocol</td><td>1</td><td>4/4</td><td>10%</td></tr></tbody></table></div><h2>Case results</h2><div class="scroll"><table><thead><tr><th>Case</th><th>Seed</th><th>Status</th><th>Failed checks</th><th>Host seconds</th></tr></thead><tbody><tr><td><a href="#case-0">route-open-ticket</a></td><td>17</td><td class="passed">passed</td><td>&#8212;</td><td>0.462</td></tr><tr><td><a href="#case-1">close-resolved-ticket</a></td><td>17</td><td class="passed">passed</td><td>&#8212;</td><td>0.480</td></tr><tr><td><a href="#case-2">retry-before-commit</a></td><td>17</td><td class="passed">passed</td><td>&#8212;</td><td>0.458</td></tr><tr><td><a href="#case-3">retry-after-commit</a></td><td>17</td><td class="failed">failed</td><td>notes</td><td>0.501</td></tr></tbody></table></div><h2>Case evidence</h2><details id="case-0"><summary>route-open-ticket &#183; seed 17 &#183; passed</summary><pre>{
&quot;seed&quot;: 17,
&quot;case_id&quot;: &quot;route-open-ticket&quot;,
&quot;checks&quot;: {
&quot;routing&quot;: true,
&quot;notes&quot;: true,
&quot;closure&quot;: true,
&quot;scope&quot;: true,
&quot;protocol&quot;: true
},
&quot;passed&quot;: true,
&quot;status&quot;: &quot;passed&quot;,
&quot;error&quot;: null,
&quot;duration_seconds&quot;: 0.461764,
&quot;transcript_sha256&quot;: &quot;7b5b4973e934a60c55b95bda6eedf79fcff62764fbc1b81723c5126608caf4bd&quot;,
&quot;initial_state&quot;: {
&quot;T-85a0bcc1&quot;: {
&quot;category&quot;: &quot;technical&quot;,
&quot;queue&quot;: &quot;inbox&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;
]
},
&quot;U-6a06e9ab&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;inbox&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Unrelated request; preserve this ticket.&quot;
]
}
},
&quot;final_state&quot;: {
&quot;T-85a0bcc1&quot;: {
&quot;category&quot;: &quot;technical&quot;,
&quot;queue&quot;: &quot;queue-0-2&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;,
&quot;Reviewed request T-85a0bcc1.&quot;
]
},
&quot;U-6a06e9ab&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;inbox&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Unrelated request; preserve this ticket.&quot;
]
}
},
&quot;trace&quot;: [
{
&quot;step&quot;: 0,
&quot;type&quot;: &quot;tool_call&quot;,
&quot;action&quot;: {
&quot;tool&quot;: &quot;get_ticket&quot;,
&quot;arguments&quot;: {
&quot;ticket_id&quot;: &quot;T-85a0bcc1&quot;
}
},
&quot;result&quot;: {
&quot;ok&quot;: true,
&quot;ticket&quot;: {
&quot;category&quot;: &quot;technical&quot;,
&quot;queue&quot;: &quot;inbox&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;
]
}
},
&quot;status&quot;: &quot;ok&quot;,
&quot;error_source&quot;: null,
&quot;changes&quot;: {}
},
{
&quot;step&quot;: 1,
&quot;type&quot;: &quot;tool_call&quot;,
&quot;action&quot;: {
&quot;tool&quot;: &quot;assign_queue&quot;,
&quot;arguments&quot;: {
&quot;ticket_id&quot;: &quot;T-85a0bcc1&quot;,
&quot;queue&quot;: &quot;queue-0-2&quot;
}
},
&quot;result&quot;: {
&quot;ok&quot;: true
},
&quot;status&quot;: &quot;ok&quot;,
&quot;error_source&quot;: null,
&quot;changes&quot;: {
&quot;T-85a0bcc1&quot;: {
&quot;before&quot;: {
&quot;category&quot;: &quot;technical&quot;,
&quot;queue&quot;: &quot;inbox&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;
]
},
&quot;after&quot;: {
&quot;category&quot;: &quot;technical&quot;,
&quot;queue&quot;: &quot;queue-0-2&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;
]
}
}
}
},
{
&quot;step&quot;: 2,
&quot;type&quot;: &quot;tool_call&quot;,
&quot;action&quot;: {
&quot;tool&quot;: &quot;add_note&quot;,
&quot;arguments&quot;: {
&quot;ticket_id&quot;: &quot;T-85a0bcc1&quot;,
&quot;body&quot;: &quot;Reviewed request T-85a0bcc1.&quot;,
&quot;request_id&quot;: &quot;review&quot;
}
},
&quot;result&quot;: {
&quot;ok&quot;: true
},
&quot;status&quot;: &quot;ok&quot;,
&quot;error_source&quot;: null,
&quot;changes&quot;: {
&quot;T-85a0bcc1&quot;: {
&quot;before&quot;: {
&quot;category&quot;: &quot;technical&quot;,
&quot;queue&quot;: &quot;queue-0-2&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;
]
},
&quot;after&quot;: {
&quot;category&quot;: &quot;technical&quot;,
&quot;queue&quot;: &quot;queue-0-2&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;,
&quot;Reviewed request T-85a0bcc1.&quot;
]
}
}
}
},
{
&quot;step&quot;: 3,
&quot;type&quot;: &quot;finish&quot;,
&quot;action&quot;: {
&quot;finish&quot;: true
}
}
],
&quot;tool_calls&quot;: 3
}</pre></details><details id="case-1"><summary>close-resolved-ticket &#183; seed 17 &#183; passed</summary><pre>{
&quot;seed&quot;: 17,
&quot;case_id&quot;: &quot;close-resolved-ticket&quot;,
&quot;checks&quot;: {
&quot;routing&quot;: true,
&quot;notes&quot;: true,
&quot;closure&quot;: true,
&quot;scope&quot;: true,
&quot;protocol&quot;: true
},
&quot;passed&quot;: true,
&quot;status&quot;: &quot;passed&quot;,
&quot;error&quot;: null,
&quot;duration_seconds&quot;: 0.480463,
&quot;transcript_sha256&quot;: &quot;a260768c11b589ce3f58658cac6aae8a01d36e388a47fc47c7995f8d5c36708e&quot;,
&quot;initial_state&quot;: {
&quot;T-c41f9dfd&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;inbox&quot;,
&quot;resolved&quot;: true,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;
]
},
&quot;U-b48438b5&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;inbox&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Unrelated request; preserve this ticket.&quot;
]
}
},
&quot;final_state&quot;: {
&quot;T-c41f9dfd&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;queue-1-0&quot;,
&quot;resolved&quot;: true,
&quot;status&quot;: &quot;closed&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;,
&quot;Reviewed request T-c41f9dfd.&quot;
]
},
&quot;U-b48438b5&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;inbox&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Unrelated request; preserve this ticket.&quot;
]
}
},
&quot;trace&quot;: [
{
&quot;step&quot;: 0,
&quot;type&quot;: &quot;tool_call&quot;,
&quot;action&quot;: {
&quot;tool&quot;: &quot;get_ticket&quot;,
&quot;arguments&quot;: {
&quot;ticket_id&quot;: &quot;T-c41f9dfd&quot;
}
},
&quot;result&quot;: {
&quot;ok&quot;: true,
&quot;ticket&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;inbox&quot;,
&quot;resolved&quot;: true,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;
]
}
},
&quot;status&quot;: &quot;ok&quot;,
&quot;error_source&quot;: null,
&quot;changes&quot;: {}
},
{
&quot;step&quot;: 1,
&quot;type&quot;: &quot;tool_call&quot;,
&quot;action&quot;: {
&quot;tool&quot;: &quot;assign_queue&quot;,
&quot;arguments&quot;: {
&quot;ticket_id&quot;: &quot;T-c41f9dfd&quot;,
&quot;queue&quot;: &quot;queue-1-0&quot;
}
},
&quot;result&quot;: {
&quot;ok&quot;: true
},
&quot;status&quot;: &quot;ok&quot;,
&quot;error_source&quot;: null,
&quot;changes&quot;: {
&quot;T-c41f9dfd&quot;: {
&quot;before&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;inbox&quot;,
&quot;resolved&quot;: true,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;
]
},
&quot;after&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;queue-1-0&quot;,
&quot;resolved&quot;: true,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;
]
}
}
}
},
{
&quot;step&quot;: 2,
&quot;type&quot;: &quot;tool_call&quot;,
&quot;action&quot;: {
&quot;tool&quot;: &quot;add_note&quot;,
&quot;arguments&quot;: {
&quot;ticket_id&quot;: &quot;T-c41f9dfd&quot;,
&quot;body&quot;: &quot;Reviewed request T-c41f9dfd.&quot;,
&quot;request_id&quot;: &quot;review&quot;
}
},
&quot;result&quot;: {
&quot;ok&quot;: true
},
&quot;status&quot;: &quot;ok&quot;,
&quot;error_source&quot;: null,
&quot;changes&quot;: {
&quot;T-c41f9dfd&quot;: {
&quot;before&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;queue-1-0&quot;,
&quot;resolved&quot;: true,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;
]
},
&quot;after&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;queue-1-0&quot;,
&quot;resolved&quot;: true,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;,
&quot;Reviewed request T-c41f9dfd.&quot;
]
}
}
}
},
{
&quot;step&quot;: 3,
&quot;type&quot;: &quot;tool_call&quot;,
&quot;action&quot;: {
&quot;tool&quot;: &quot;close_ticket&quot;,
&quot;arguments&quot;: {
&quot;ticket_id&quot;: &quot;T-c41f9dfd&quot;
}
},
&quot;result&quot;: {
&quot;ok&quot;: true
},
&quot;status&quot;: &quot;ok&quot;,
&quot;error_source&quot;: null,
&quot;changes&quot;: {
&quot;T-c41f9dfd&quot;: {
&quot;before&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;queue-1-0&quot;,
&quot;resolved&quot;: true,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;,
&quot;Reviewed request T-c41f9dfd.&quot;
]
},
&quot;after&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;queue-1-0&quot;,
&quot;resolved&quot;: true,
&quot;status&quot;: &quot;closed&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;,
&quot;Reviewed request T-c41f9dfd.&quot;
]
}
}
}
},
{
&quot;step&quot;: 4,
&quot;type&quot;: &quot;finish&quot;,
&quot;action&quot;: {
&quot;finish&quot;: true
}
}
],
&quot;tool_calls&quot;: 4
}</pre></details><details id="case-2"><summary>retry-before-commit &#183; seed 17 &#183; passed</summary><pre>{
&quot;seed&quot;: 17,
&quot;case_id&quot;: &quot;retry-before-commit&quot;,
&quot;checks&quot;: {
&quot;routing&quot;: true,
&quot;notes&quot;: true,
&quot;closure&quot;: true,
&quot;scope&quot;: true,
&quot;protocol&quot;: true
},
&quot;passed&quot;: true,
&quot;status&quot;: &quot;passed&quot;,
&quot;error&quot;: null,
&quot;duration_seconds&quot;: 0.458016,
&quot;transcript_sha256&quot;: &quot;b1d1d91dc01fc4bfb3243aa3739e953a40aa3920caf63a4b2ab73c87ecabda66&quot;,
&quot;initial_state&quot;: {
&quot;T-3fb81d27&quot;: {
&quot;category&quot;: &quot;technical&quot;,
&quot;queue&quot;: &quot;inbox&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;
]
},
&quot;U-62590992&quot;: {
&quot;category&quot;: &quot;account&quot;,
&quot;queue&quot;: &quot;inbox&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Unrelated request; preserve this ticket.&quot;
]
}
},
&quot;final_state&quot;: {
&quot;T-3fb81d27&quot;: {
&quot;category&quot;: &quot;technical&quot;,
&quot;queue&quot;: &quot;queue-2-1&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;,
&quot;Reviewed request T-3fb81d27.&quot;
]
},
&quot;U-62590992&quot;: {
&quot;category&quot;: &quot;account&quot;,
&quot;queue&quot;: &quot;inbox&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Unrelated request; preserve this ticket.&quot;
]
}
},
&quot;trace&quot;: [
{
&quot;step&quot;: 0,
&quot;type&quot;: &quot;tool_call&quot;,
&quot;action&quot;: {
&quot;tool&quot;: &quot;get_ticket&quot;,
&quot;arguments&quot;: {
&quot;ticket_id&quot;: &quot;T-3fb81d27&quot;
}
},
&quot;result&quot;: {
&quot;ok&quot;: true,
&quot;ticket&quot;: {
&quot;category&quot;: &quot;technical&quot;,
&quot;queue&quot;: &quot;inbox&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;
]
}
},
&quot;status&quot;: &quot;ok&quot;,
&quot;error_source&quot;: null,
&quot;changes&quot;: {}
},
{
&quot;step&quot;: 1,
&quot;type&quot;: &quot;tool_call&quot;,
&quot;action&quot;: {
&quot;tool&quot;: &quot;assign_queue&quot;,
&quot;arguments&quot;: {
&quot;ticket_id&quot;: &quot;T-3fb81d27&quot;,
&quot;queue&quot;: &quot;queue-2-1&quot;
}
},
&quot;result&quot;: {
&quot;ok&quot;: false,
&quot;error&quot;: {
&quot;code&quot;: &quot;temporarily_unavailable&quot;,
&quot;retryable&quot;: true
}
},
&quot;status&quot;: &quot;tool_error&quot;,
&quot;error_source&quot;: &quot;injected&quot;,
&quot;changes&quot;: {}
},
{
&quot;step&quot;: 2,
&quot;type&quot;: &quot;tool_call&quot;,
&quot;action&quot;: {
&quot;tool&quot;: &quot;assign_queue&quot;,
&quot;arguments&quot;: {
&quot;ticket_id&quot;: &quot;T-3fb81d27&quot;,
&quot;queue&quot;: &quot;queue-2-1&quot;
}
},
&quot;result&quot;: {
&quot;ok&quot;: true
},
&quot;status&quot;: &quot;ok&quot;,
&quot;error_source&quot;: null,
&quot;changes&quot;: {
&quot;T-3fb81d27&quot;: {
&quot;before&quot;: {
&quot;category&quot;: &quot;technical&quot;,
&quot;queue&quot;: &quot;inbox&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;
]
},
&quot;after&quot;: {
&quot;category&quot;: &quot;technical&quot;,
&quot;queue&quot;: &quot;queue-2-1&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;
]
}
}
}
},
{
&quot;step&quot;: 3,
&quot;type&quot;: &quot;tool_call&quot;,
&quot;action&quot;: {
&quot;tool&quot;: &quot;add_note&quot;,
&quot;arguments&quot;: {
&quot;ticket_id&quot;: &quot;T-3fb81d27&quot;,
&quot;body&quot;: &quot;Reviewed request T-3fb81d27.&quot;,
&quot;request_id&quot;: &quot;review&quot;
}
},
&quot;result&quot;: {
&quot;ok&quot;: true
},
&quot;status&quot;: &quot;ok&quot;,
&quot;error_source&quot;: null,
&quot;changes&quot;: {
&quot;T-3fb81d27&quot;: {
&quot;before&quot;: {
&quot;category&quot;: &quot;technical&quot;,
&quot;queue&quot;: &quot;queue-2-1&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;
]
},
&quot;after&quot;: {
&quot;category&quot;: &quot;technical&quot;,
&quot;queue&quot;: &quot;queue-2-1&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;,
&quot;Reviewed request T-3fb81d27.&quot;
]
}
}
}
},
{
&quot;step&quot;: 4,
&quot;type&quot;: &quot;finish&quot;,
&quot;action&quot;: {
&quot;finish&quot;: true
}
}
],
&quot;tool_calls&quot;: 4
}</pre></details><details id="case-3"><summary>retry-after-commit &#183; seed 17 &#183; failed</summary><pre>{
&quot;seed&quot;: 17,
&quot;case_id&quot;: &quot;retry-after-commit&quot;,
&quot;checks&quot;: {
&quot;routing&quot;: true,
&quot;notes&quot;: false,
&quot;closure&quot;: true,
&quot;scope&quot;: true,
&quot;protocol&quot;: true
},
&quot;passed&quot;: false,
&quot;status&quot;: &quot;failed&quot;,
&quot;error&quot;: null,
&quot;duration_seconds&quot;: 0.501206,
&quot;transcript_sha256&quot;: &quot;4d1123f9ef2ebc43d80c84e4f2054b3ed62a22db7d6c565f0f7f3a9f28c662b4&quot;,
&quot;initial_state&quot;: {
&quot;T-cd68615c&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;inbox&quot;,
&quot;resolved&quot;: true,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;
]
},
&quot;U-51436d1f&quot;: {
&quot;category&quot;: &quot;account&quot;,
&quot;queue&quot;: &quot;inbox&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Unrelated request; preserve this ticket.&quot;
]
}
},
&quot;final_state&quot;: {
&quot;T-cd68615c&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;queue-3-0&quot;,
&quot;resolved&quot;: true,
&quot;status&quot;: &quot;closed&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;,
&quot;Reviewed request T-cd68615c.&quot;,
&quot;Reviewed request T-cd68615c.&quot;
]
},
&quot;U-51436d1f&quot;: {
&quot;category&quot;: &quot;account&quot;,
&quot;queue&quot;: &quot;inbox&quot;,
&quot;resolved&quot;: false,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Unrelated request; preserve this ticket.&quot;
]
}
},
&quot;trace&quot;: [
{
&quot;step&quot;: 0,
&quot;type&quot;: &quot;tool_call&quot;,
&quot;action&quot;: {
&quot;tool&quot;: &quot;get_ticket&quot;,
&quot;arguments&quot;: {
&quot;ticket_id&quot;: &quot;T-cd68615c&quot;
}
},
&quot;result&quot;: {
&quot;ok&quot;: true,
&quot;ticket&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;inbox&quot;,
&quot;resolved&quot;: true,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;
]
}
},
&quot;status&quot;: &quot;ok&quot;,
&quot;error_source&quot;: null,
&quot;changes&quot;: {}
},
{
&quot;step&quot;: 1,
&quot;type&quot;: &quot;tool_call&quot;,
&quot;action&quot;: {
&quot;tool&quot;: &quot;assign_queue&quot;,
&quot;arguments&quot;: {
&quot;ticket_id&quot;: &quot;T-cd68615c&quot;,
&quot;queue&quot;: &quot;queue-3-0&quot;
}
},
&quot;result&quot;: {
&quot;ok&quot;: true
},
&quot;status&quot;: &quot;ok&quot;,
&quot;error_source&quot;: null,
&quot;changes&quot;: {
&quot;T-cd68615c&quot;: {
&quot;before&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;inbox&quot;,
&quot;resolved&quot;: true,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;
]
},
&quot;after&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;queue-3-0&quot;,
&quot;resolved&quot;: true,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;
]
}
}
}
},
{
&quot;step&quot;: 2,
&quot;type&quot;: &quot;tool_call&quot;,
&quot;action&quot;: {
&quot;tool&quot;: &quot;add_note&quot;,
&quot;arguments&quot;: {
&quot;ticket_id&quot;: &quot;T-cd68615c&quot;,
&quot;body&quot;: &quot;Reviewed request T-cd68615c.&quot;,
&quot;request_id&quot;: &quot;review&quot;
}
},
&quot;result&quot;: {
&quot;ok&quot;: false,
&quot;error&quot;: {
&quot;code&quot;: &quot;temporarily_unavailable&quot;,
&quot;retryable&quot;: true
}
},
&quot;status&quot;: &quot;tool_error&quot;,
&quot;error_source&quot;: &quot;injected&quot;,
&quot;changes&quot;: {
&quot;T-cd68615c&quot;: {
&quot;before&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;queue-3-0&quot;,
&quot;resolved&quot;: true,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;
]
},
&quot;after&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;queue-3-0&quot;,
&quot;resolved&quot;: true,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;,
&quot;Reviewed request T-cd68615c.&quot;
]
}
}
}
},
{
&quot;step&quot;: 3,
&quot;type&quot;: &quot;tool_call&quot;,
&quot;action&quot;: {
&quot;tool&quot;: &quot;add_note&quot;,
&quot;arguments&quot;: {
&quot;ticket_id&quot;: &quot;T-cd68615c&quot;,
&quot;body&quot;: &quot;Reviewed request T-cd68615c.&quot;,
&quot;request_id&quot;: &quot;review-retry&quot;
}
},
&quot;result&quot;: {
&quot;ok&quot;: true
},
&quot;status&quot;: &quot;ok&quot;,
&quot;error_source&quot;: null,
&quot;changes&quot;: {
&quot;T-cd68615c&quot;: {
&quot;before&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;queue-3-0&quot;,
&quot;resolved&quot;: true,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;,
&quot;Reviewed request T-cd68615c.&quot;
]
},
&quot;after&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;queue-3-0&quot;,
&quot;resolved&quot;: true,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;,
&quot;Reviewed request T-cd68615c.&quot;,
&quot;Reviewed request T-cd68615c.&quot;
]
}
}
}
},
{
&quot;step&quot;: 4,
&quot;type&quot;: &quot;tool_call&quot;,
&quot;action&quot;: {
&quot;tool&quot;: &quot;close_ticket&quot;,
&quot;arguments&quot;: {
&quot;ticket_id&quot;: &quot;T-cd68615c&quot;
}
},
&quot;result&quot;: {
&quot;ok&quot;: true
},
&quot;status&quot;: &quot;ok&quot;,
&quot;error_source&quot;: null,
&quot;changes&quot;: {
&quot;T-cd68615c&quot;: {
&quot;before&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;queue-3-0&quot;,
&quot;resolved&quot;: true,
&quot;status&quot;: &quot;open&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;,
&quot;Reviewed request T-cd68615c.&quot;,
&quot;Reviewed request T-cd68615c.&quot;
]
},
&quot;after&quot;: {
&quot;category&quot;: &quot;billing&quot;,
&quot;queue&quot;: &quot;queue-3-0&quot;,
&quot;resolved&quot;: true,
&quot;status&quot;: &quot;closed&quot;,
&quot;notes&quot;: [
&quot;Customer contacted support.&quot;,
&quot;Reviewed request T-cd68615c.&quot;,
&quot;Reviewed request T-cd68615c.&quot;
]
}
}
}
},
{
&quot;step&quot;: 5,
&quot;type&quot;: &quot;finish&quot;,
&quot;action&quot;: {
&quot;finish&quot;: true
}
}
],
&quot;tool_calls&quot;: 5
}</pre></details><h2>Reproduction record</h2><p class="metadata">Candidate SHA-256: b89a99819c03e8290096ca268f637c5517d465b3ec5f0b5fe2b21c35509ff202<br>Grader SHA-256: 2dced2a842369299e6e924db626fedc120071d5731cd9b79202dba7395b90255<br>Cases SHA-256: b7cd8663c69da9e1715d5c8e1d707514863dcc333fefc57acc3315053ebc85df<br>Created: 2026-09-14T01:58:21.160793+00:00<br>Seeds: [17]<br>Runtime: {&quot;backend&quot;: &quot;docker&quot;, &quot;image&quot;: &quot;python:3.12-slim&quot;, &quot;image_id&quot;: &quot;sha256:78387bc3881b8273120a12ebe6c1ab22b018ccc2c9adf565ae1ac9b536e184ea&quot;, &quot;command&quot;: [&quot;{python}&quot;, &quot;-I&quot;, &quot;-B&quot;, &quot;main.py&quot;], &quot;response_timeout_seconds&quot;: 10.0, &quot;session_output_limit_bytes&quot;: 1048576, &quot;python&quot;: &quot;3.12.3&quot;, &quot;platform&quot;: &quot;Linux-6.17.0-1020-aws-x86_64-with-glibc2.39&quot;}</p><p><a href="evaluation.json">Complete JSON evidence</a></p><footer>Observed task outcomes only. Full resolution requires every check to pass. Host durations include execution overhead and are not agent completion-time baselines. Unknown model cost and token usage remain null.</footer></body></html>