Retry transient Groq generation faults; nudge PII collection

tools.py

@@ -321,11 +321,26 @@ def _handle_record_pii(inp: dict, state: SOPState, _fixtures: dict) -> str:
     field_name = inp["field_name"]
     value = inp["value"]
     state.collected_pii[field_name] = value
+    count = len(state.collected_pii)
+
+    # Smaller models record one field then stop, even when the caller supplied
+    # several at once. Restating the next action in the tool result — which the
+    # model reads immediately after each call — keeps it moving.
+    if count < 3:
+        next_step = (
+            f"Recorded. {3 - count} more matching field(s) needed. If the caller "
+            "mentioned ANY other identifying details in their message, call "
+            "record_pii for each of those now, before you reply to them."
+        )
+    else:
+        next_step = "Enough fields collected. Call verify_identity now."
+
     return json.dumps({
         "status": "recorded",
         "field": field_name,
-        "total_fields": len(state.collected_pii),
+        "total_fields": count,
         "fields_so_far": list(state.collected_pii.keys()),
+        "next_step": next_step,
     })