| [ |
| { |
| "question": "How do I register for an event?", |
| "answer": "Visit the Events section, select your event, and click 'Register.' Complete the required details to finish registration." |
| }, |
| { |
| "question": "I can't log in. What should I do?", |
| "answer": "Check your university email, then try Google sign-in again. If it still fails, clear cache or contact Support." |
| }, |
| { |
| "question": "Why is my university email not accepted?", |
| "answer": "Your domain may not be verified yet. Contact Support and request domain verification for your institution." |
| }, |
| { |
| "question": "How do I become a host?", |
| "answer": "Open Host Registration from your dashboard, complete the form, and wait for verification approval." |
| }, |
| { |
| "question": "My host request is pending. How long does it take?", |
| "answer": "Host verification typically takes 2–5 business days. You’ll get a notification once approved." |
| }, |
| { |
| "question": "Why was my event rejected?", |
| "answer": "Events may be rejected for missing details or policy issues. Check remarks in your Host Dashboard and resubmit." |
| }, |
| { |
| "question": "How do I resubmit a rejected event?", |
| "answer": "Open Host Dashboard → Manage Events, edit the event, and submit it again for verification." |
| }, |
| { |
| "question": "How do I edit or delete an event?", |
| "answer": "Go to Host Dashboard → Manage Events, select the event, and choose Edit or Delete." |
| }, |
| { |
| "question": "Where can I see my badges and achievements?", |
| "answer": "Open Dashboard → Badges to view earned badges and achievements." |
| }, |
| { |
| "question": "How do I earn badges?", |
| "answer": "Badges are earned by attending events, completing activities, and contributing to the community." |
| }, |
| { |
| "question": "How do I update my profile photo?", |
| "answer": "Go to Settings → Profile and upload a new photo." |
| }, |
| { |
| "question": "How do I change my notification settings?", |
| "answer": "Open Settings → Notifications and toggle email or in-app alerts." |
| }, |
| { |
| "question": "How do I delete my account?", |
| "answer": "Go to Settings → Account and use the Delete Account option, or contact Support for assistance." |
| }, |
| { |
| "question": "How do I view verifier queues?", |
| "answer": "Open Verifier Dashboard to access Event Queue and Certificate Review sections." |
| }, |
| { |
| "question": "How do institution admins approve requests?", |
| "answer": "Admins can review and approve institution and event requests from the Admin Dashboard." |
| }, |
| { |
| "question": "How do I check certificate verification?", |
| "answer": "Use the verification link or QR code on the certificate to validate it." |
| }, |
| { |
| "question": "Why is my event not visible in Discover?", |
| "answer": "Only approved events appear in Discover. Check verification status in your Host Dashboard." |
| }, |
| { |
| "question": "Can I invite participants directly?", |
| "answer": "Yes, share the event link or invite participants from your Host Dashboard if available." |
| }, |
| { |
| "question": "What is the difference between 'Public' and 'Institution' events?", |
| "answer": "Public events are open to all verified users; Institution events are limited to a specific campus." |
| }, |
| { |
| "question": "How do I use the chatbot?", |
| "answer": "Ask questions in simple language like 'How do I register?' or 'Where is my certificate?'." |
| }, |
| { |
| "question": "Do I need to pay to join events?", |
| "answer": "Most events are free. Paid ticketing is under development and not active yet." |
| }, |
| { |
| "question": "How do I contact Support?", |
| "answer": "Use the Support tab in your dashboard or ask the chatbot for help." |
| }, |
| { |
| "question": "How do I sign in with Google?", |
| "answer": "On the landing page, click Login or Sign Up and choose Google. Use your official university email to complete OAuth." |
| }, |
| { |
| "question": "Why is Google sign-in restricted to university emails?", |
| "answer": "CampVerse limits access to verified university domains to keep the community safe and authentic." |
| }, |
| { |
| "question": "How do I complete my onboarding?", |
| "answer": "After login, fill in your profile details and add interest tags. This powers personalized recommendations." |
| }, |
| { |
| "question": "How does the waitlist work?", |
| "answer": "If an event is full, you can join the waitlist. You’ll be notified if a spot opens." |
| }, |
| { |
| "question": "Where is my QR code for attendance?", |
| "answer": "Open your Dashboard → My Events and select the event to view your QR code." |
| }, |
| { |
| "question": "Why can’t I download my certificate yet?", |
| "answer": "Certificates appear only after attendance is marked by the host. Check your Past Events section later." |
| }, |
| { |
| "question": "How do I verify a certificate?", |
| "answer": "Scan the QR code on the certificate or use the certificate verification page to confirm authenticity." |
| }, |
| { |
| "question": "How do I create an event as a host?", |
| "answer": "Go to Host Dashboard → Create Event, fill details (title, date, location), and submit for verification." |
| }, |
| { |
| "question": "How does event verification work?", |
| "answer": "Submitted events are reviewed by verifiers or institution admins. Once approved, they go live." |
| }, |
| { |
| "question": "How do I add a co-host?", |
| "answer": "While creating or editing an event, add co-hosts by email. They’ll receive an invitation to join." |
| }, |
| { |
| "question": "How do I scan attendance as a host?", |
| "answer": "Open Host Dashboard → Scanner to scan participant QR codes in real time." |
| }, |
| { |
| "question": "Where can verifiers review events and certificates?", |
| "answer": "Go to Verifier Dashboard for queues and review actions for events and certificates." |
| }, |
| { |
| "question": "What can institution admins manage?", |
| "answer": "Admins can verify institutions, audit events, manage support tickets, and view analytics." |
| }, |
| { |
| "question": "How do I raise a support ticket?", |
| "answer": "Open Support from the dashboard, describe the issue, and submit a ticket." |
| }, |
| { |
| "question": "How do notifications work?", |
| "answer": "In-app notifications appear in the bell icon. Email notifications can be managed in Settings." |
| }, |
| { |
| "question": "Why do I see a maintenance notice for payments?", |
| "answer": "Payments are currently in development mode, so paid transactions are not enabled yet." |
| }, |
| { |
| "question": "How do I sign up for CampVerse?", |
| "answer": "Click the 'Register' button on the homepage and complete the form. Use your official university email for access." |
| }, |
| { |
| "question": "Is CampVerse free to use?", |
| "answer": "Yes. CampVerse is free for students and most events are free to join. Paid ticketing is under development." |
| }, |
| { |
| "question": "Can I get help if I'm stuck?", |
| "answer": "Yes. Use the Support tab in your dashboard to raise a ticket or ask here." |
| }, |
| { |
| "question": "What should I do if I can't find my certificate?", |
| "answer": "Certificates appear after attendance is marked. Check Past Events or contact support if it’s missing." |
| }, |
| { |
| "question": "How do I change or reset my password?", |
| "answer": "Use Settings → Change Password, or click 'Forgot Password' on the login page." |
| }, |
| { |
| "question": "What happens after I register for an event?", |
| "answer": "You’ll get a confirmation and the event will show in your dashboard. You’ll also receive reminders." |
| }, |
| { |
| "question": "How do I browse and filter events?", |
| "answer": "Go to Discover Events and filter by tags, date, or category." |
| }, |
| { |
| "question": "How do I join a team for an event?", |
| "answer": "During registration you can create a team or join an existing one if the event supports teams." |
| }, |
| { |
| "question": "How do I update my profile and interests?", |
| "answer": "Go to Settings and update your profile details and interest tags." |
| }, |
| { |
| "question": "Where can I see my upcoming and past events?", |
| "answer": "Open Dashboard → My Events to view upcoming, past, and saved events." |
| }, |
| { |
| "question": "How do notifications work?", |
| "answer": "Check the bell icon for in-app notifications and manage email alerts in Settings." |
| }, |
| { |
| "question": "How do I access support tickets?", |
| "answer": "Open Support in your dashboard to view or create tickets." |
| }, |
| { |
| "question": "How do I create an event as a host?", |
| "answer": "Go to Host Dashboard → Create Event, fill the details, and submit for verification." |
| }, |
| { |
| "question": "How does event verification work?", |
| "answer": "Verifiers or admins review events. Approved events go live and appear in Discover." |
| }, |
| { |
| "question": "How do I add a co-host?", |
| "answer": "Add co-host emails in the event editor. They’ll receive an invitation to join." |
| }, |
| { |
| "question": "How do I mark attendance as a host?", |
| "answer": "Use the QR Scanner in the Host Dashboard to mark attendance in real time." |
| }, |
| { |
| "question": "Where can verifiers review requests?", |
| "answer": "Open Verifier Dashboard to review event, certificate, and institution requests." |
| }, |
| { |
| "question": "What can institution admins manage?", |
| "answer": "Admins can approve institutions, review events, handle support tickets, and view analytics." |
| }, |
| { |
| "question": "Why is payment marked as maintenance?", |
| "answer": "Payments are currently in development mode and are not active yet." |
| }, |
| { |
| "question": "Why should a university use CampVerse?", |
| "answer": "CampVerse provides verified certificates, AI-driven event discovery, academic email security, and centralized analytics for campus engagement." |
| }, |
| { |
| "question": "How does CampVerse prevent certificate fraud?", |
| "answer": "Certificates include unique verification links and QR codes, making them tamper-proof and easy to verify." |
| }, |
| { |
| "question": "How does AI personalization help students?", |
| "answer": "The recommendation engine suggests events based on student interests and participation trends, improving engagement." |
| }, |
| { |
| "question": "What makes CampVerse different from generic platforms?", |
| "answer": "CampVerse enforces academic verification, offers auto-certificates, provides admin audit trails, and supports campus-specific analytics." |
| }, |
| { |
| "question": "What is the CampVerse pitch for HOD/Dean?", |
| "answer": "We centralize campus life, secure institutional reputation with verified certificates, and use data to improve student success." |
| }, |
| { |
| "question": "How do I check system status?", |
| "answer": "System status is available in the admin dashboard and notifications." |
| }, |
| { |
| "question": "How do I contact support?", |
| "answer": "Open the Support tab in your dashboard to submit a ticket." |
| }, |
| { |
| "question": "Is CampVerse mobile-friendly?", |
| "answer": "Yes, the platform works on modern browsers across phones, tablets, and desktops." |
| }, |
| { |
| "question": "How do I verify my participation?", |
| "answer": "Participation is verified after QR attendance is marked by the host and shown in your dashboard." |
| }, |
| { |
| "question": "How do I download certificates?", |
| "answer": "Go to Dashboard → Certificates after event completion and download your certificate." |
| }, |
| { |
| "question": "How do I manage notification preferences?", |
| "answer": "Go to Settings → Notifications to enable or disable email and in-app alerts." |
| }, |
| { |
| "question": "How do I edit event details as a host?", |
| "answer": "Open Host Dashboard → Manage Events and select the event to edit details." |
| }, |
| { |
| "question": "How do I see analytics?", |
| "answer": "Hosts and admins can view analytics from their dashboard analytics section." |
| }, |
| { |
| "question": "Can I participate in multiple events?", |
| "answer": "Yes, you can register for multiple events if they fit your schedule and eligibility." |
| }, |
| { |
| "question": "What if my university email is not accepted?", |
| "answer": "Contact support and request domain verification for your institution." |
| }, |
| { |
| "question": "How do I get started quickly?", |
| "answer": "Sign up with your university email, complete onboarding, and explore Discover Events." |
| }, |
| { |
| "question": "How do I leave event feedback?", |
| "answer": "After attending, open the event page or dashboard and submit feedback." |
| }, |
| { |
| "question": "How do I access the chatbot?", |
| "answer": "Use the chatbot in the Help/Support area to ask questions about CampVerse." |
| }, |
| { |
| "question": "How do I contact a team member?", |
| "answer": "Use your dashboard to message or coordinate with team members for events." |
| }, |
| { |
| "question": "What are the benefits of being a verified host?", |
| "answer": "Verified hosts can manage events, access advanced analytics, and gain more visibility." |
| }, |
| { |
| "question": "What if my QR code doesn't scan at the event?", |
| "answer": "Ensure your screen brightness is high. If it still fails, the host can manually mark your attendance using your registered email in their dashboard." |
| }, |
| { |
| "question": "I attended the event but the certificate is missing. Why?", |
| "answer": "This usually happens if the host hasn't marked your attendance yet. Please wait 24 hours or contact the event host directly." |
| }, |
| { |
| "question": "Can I cancel my RSVP for an event?", |
| "answer": "Yes, go to Dashboard → My Events, select the event, and click 'Cancel Registration.' This helps people on the waitlist get a spot." |
| }, |
| { |
| "question": "How do I know if I've been promoted from the waitlist?", |
| "answer": "You will receive an in-app notification and an email once a spot becomes available and you are added to the participant list." |
| }, |
| { |
| "question": "What is the difference between an Event Host and a Verifier?", |
| "answer": "A Host creates and manages events. A Verifier is an official from the institution who audits event details and certificates for quality and security." |
| }, |
| { |
| "question": "Can I change my institution after signing up?", |
| "answer": "Institution changes are restricted for security. Please contact Support with proof of your new academic credentials to update your profile." |
| }, |
| { |
| "question": "Is my phone number visible to other students?", |
| "answer": "No, your contact details are only visible to event hosts if you register for their event, and to system administrators for support purposes." |
| }, |
| { |
| "question": "How do I report an inappropriate event?", |
| "answer": "On the event details page, use the 'Report' button or raise a support ticket with the event link and your concerns." |
| }, |
| { |
| "question": "What browsers are recommended for CampVerse?", |
| "answer": "CampVerse works best on the latest versions of Chrome, Safari, and Firefox. Ensure JavaScript is enabled for the best experience." |
| }, |
| { |
| "question": "Can I host an event for multiple institutions?", |
| "answer": "Yes, you can set the audience type to 'Public' and add co-hosts from other institutions to manage it jointly." |
| }, |
| { |
| "question": "How do I accept a co-host invitation?", |
| "answer": "Click the link in the invitation email or go to your Notifications in the dashboard to accept or decline the request." |
| }, |
| { |
| "question": "What happens if an event I registered for is cancelled?", |
| "answer": "You will receive an immediate notification, and the event will be moved to your 'Cancelled' list in the dashboard." |
| }, |
| { |
| "question": "How do I add a signature to my certificates as a host?", |
| "answer": "In the Event Creation form, go to 'Certificate Settings' to upload your signature and organization logo." |
| }, |
| { |
| "question": "Is there a limit to how many events I can host?", |
| "answer": "There is no strict limit, but each event must pass the verification process by your institution's admin." |
| }, |
| { |
| "question": "Can I export my participant list as a host?", |
| "answer": "Yes, the Host Dashboard allows you to download event analytics and participant lists in CSV format." |
| } |
| ] |
|
|
