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| [ | |
| { | |
| "id": "faq_001", | |
| "category": "Refunds", | |
| "question": "What is the refund window for international transactions?", | |
| "answer": "International cross-border transactions can be refunded within 14 business days. However, a 2.5% currency conversion processing fee is non-refundable." | |
| }, | |
| { | |
| "id": "faq_002", | |
| "category": "Security", | |
| "question": "How do I reset my multi-factor authentication (MFA)?", | |
| "answer": "To reset your MFA, navigate to Settings > Security > Two-Factor Authentication. If you are locked out, contact compliance-ops@fintech.com with your Employee ID." | |
| }, | |
| { | |
| "id": "faq_003", | |
| "category": "Security", | |
| "question": "How do I reset my account password?", | |
| "answer": "To reset your account password, click 'Forgot Password' on the login page, enter your corporate email, and follow the secure verification link sent to your inbox." | |
| } | |
| ] |