Update src/api/agent.py

src/api/agent.py

@@ -1218,8 +1218,14 @@ async def _rag_answer(question: str, rag_results: List[dict], history: List[Chat
         "You are LibBee, the Khalifa University Library AI Assistant. "
         "Answer the user's question using ONLY the context provided below. "
         "Be concise, friendly, and use HTML <br> for line breaks where needed. "
-        f"If the context does not contain enough information, say so and suggest Ask a Librarian at {ASK_LIBRARIAN_URL}. "
-        "Never invent facts or URLs.\n\n"
+        "IMPORTANT — LINKS: When the context contains a URL (starting with https:// or http://), "
+        "include it as a clickable HTML link using <a href=\"URL\" target=\"_blank\">link text</a>. "
+        "For example, if context mentions 'library.ku.ac.ae/ill/' include it as a link. "
+        "NEVER invent or guess URLs that do not appear in the context. "
+        "Only link to URLs that are explicitly present in the context below. "
+        f"If the context does not contain enough information, say so and suggest Ask a Librarian at "
+        f'<a href="{ASK_LIBRARIAN_URL}" target="_blank">Ask a Librarian</a> or '
+        f'<a href="mailto:libse@ku.ac.ae">libse@ku.ac.ae</a>.\n\n'
         f"CONTEXT:\n{context}\n\n"
         + _GUARDRAIL
     )
@@ -1253,6 +1259,16 @@ async def _llm_general_answer(question: str, history: List[ChatMessage], model:
         "You are LibBee, the Khalifa University Library AI Assistant (Abu Dhabi, UAE). "
         "Answer factually and concisely in 3-5 sentences. Use HTML <br> for line breaks. "
         "KU means Khalifa University. If the topic is academic, briefly offer to help find library resources. "
+        "When referencing KU Library services, include these verified links where relevant: "
+        "Library homepage: https://library.ku.ac.ae | "
+        "Ask a Librarian: https://library.ku.ac.ae/AskUs | "
+        "Library hours: https://library.ku.ac.ae/hours | "
+        "ILL requests: https://library.ku.ac.ae/ill/ | "
+        "Study rooms: https://library.ku.ac.ae/rooms/ | "
+        "E-resources: https://library.ku.ac.ae/eresources | "
+        "Khazna repository: https://khazna.ku.ac.ae | "
+        "PRIMO discovery: https://khalifa.primo.exlibrisgroup.com/discovery/search?vid=971KUOSTAR_INST:KU. "
+        "Only use these exact URLs — never invent others. "
         + _GUARDRAIL
     )
     _cfg = _get_runtime_config()
@@ -2380,9 +2396,25 @@ def _find_staff_by_token(token: str) -> Optional[dict]:
 
 def _contact_footer_for_query(question: str, context: Optional[SearchContextPayload]) -> str:
     q = (question or "").lower()
-    # FIX: removed broken default to _find_staff_by_token("muna") — Muna is not in STAFF_DIRECTORY
     specialist: Optional[dict] = None
-    if any(t in q for t in ["database access", "proxy", "full text", "eresource", "e-resource", "remote access", "access problem"]):
+
+    # ILL — always Suaad Al Jneibi, not Jason
+    if any(t in q for t in ["interlibrary", "ill request", "ill form", "borrow from another",
+                              "request article", "request a book", "not available at ku",
+                              "not in ku library", "inter library", "inter-library"]):
+        # Use hardcoded ILL contact since Suaad may not be in staff directory
+        footer = (
+            "<br><br><strong>Library contact points</strong><br>"
+            f'General help: <a href="{ASK_LIBRARIAN_URL}" target="_blank">Ask a Librarian</a> · '
+            '<a href="mailto:libse@ku.ac.ae">libse@ku.ac.ae</a><br>'
+            'ILL requests: <a href="mailto:ill@ku.ac.ae">ill@ku.ac.ae</a> · '
+            '<strong>Suaad Al Jneibi</strong> · '
+            '<a href="mailto:suaad.aljneibi@ku.ac.ae">suaad.aljneibi@ku.ac.ae</a> · '
+            '<a href="tel:+97123124278">+971 2 312 4278</a>'
+        )
+        return footer
+    elif any(t in q for t in ["database access", "proxy", "full text", "eresource",
+                               "e-resource", "remote access", "access problem", "off campus"]):
         specialist = _find_staff_by_token("rani")
     elif any(t in q for t in ["website", "system", "technical", "login issue", "page not loading"]):
         specialist = _find_staff_by_token("walter")