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data/knowledge/kb_15_access_troubleshooting.txt
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SOURCE: https://library.ku.ac.ae/eresources
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TITLE: Troubleshooting Access to KU Electronic Resources
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LAST_UPDATED: 2026-11-03
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ACCESS TROUBLESHOOTING FOR DATABASES AND E-JOURNALS
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If you cannot access a KU database, e-journal, or e-book, or a publisher website asks you to pay or log in, you are usually not signed in through Khalifa University.
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1. Start from the KU E-Resources page: https://library.ku.ac.ae/eresources . Open the database from its link on that page, not from Google, an old bookmark, or a link in an email. The E-Resources links route you through KU sign-in (OpenAthens or KU single sign-on).
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2. Sign in with your KU username and password when prompted. No VPN is required, on or off campus.
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3. If a publisher page still asks you to pay, look for "Sign in via your institution", "Access through your institution", or "OpenAthens" on that page and choose Khalifa University.
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4. If sign-in loops or shows an error, open a private or incognito browser window, or clear cookies for the publisher site, then start again from the E-Resources page. If it continues, try a different browser.
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5. If an article link from PRIMO failed, open the publisher platform from the E-Resources page and search for the article there.
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6. Some resources cover only certain years or titles. If KU does not subscribe to the content you need, request it through Interlibrary Loan: https://library.ku.ac.ae/ill/
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REPORTING AN ACCESS PROBLEM
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If access still fails, report it through Ask a Librarian: https://library.ku.ac.ae/AskUs or email libse@ku.ac.ae. Include the resource name, the link you used, whether you were on or off campus, and a screenshot of the error message.
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