Upload kb_09_faq_short_routing.txt

data/knowledge/kb_09_faq_short_routing.txt

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-SOURCE: https://library.ku.ac.ae
-TITLE: Khalifa University Library FAQ — Short Routing Layer for LibBee
+SOURCE: Curated from Khalifa University Library public pages
+TITLE: Khalifa University Library — Short FAQ and Routing Prompts for LibBee
 LAST_REVIEWED: 2026-04-10
 AUTHORITY_LEVEL: faq
-TOPICS: faq, quick answers, routing, common phrasings
+TOPICS: faq, routing, search, primo, guides, events, appointments, account, databases, rooms, research help
 
-Q: Where is the library?
-A: Khalifa University Library has a Main Campus Library in E Building and Habshan Library at Sas Al Nakhl Campus. For full branch details, see the library overview.
+Q: What can I search from the Library Home page?
+A: You can start with All Resources, Articles, E-books, Print Books, Khazna, DOI Lookup, and Medical Resources. For advanced options, use Advanced Search or Publication Finder.
 
-Q: What are the library opening hours?
-A: Check the official hours page at https://library.ku.ac.ae/hours because hours may change during exams, holidays, and Ramadan.
+Q: What is PRIMO AI Research Assistant?
+A: PRIMO AI is the library's AI-powered discovery assistant inside PRIMO. It answers natural-language queries using trusted library content and requires KU SSO login.
+
+Q: How do I find articles only?
+A: Use the Articles search on the Library Home page or search PRIMO and limit your results to articles.
+
+Q: How do I find e-books or print books?
+A: Use the E-books or Print Books search options from Library Home, or search PRIMO and filter by resource type.
+
+Q: How do I search by DOI?
+A: Use the DOI Lookup option from Library Home if you already know the article's DOI.
+
+Q: How do I search KU theses and dissertations?
+A: Search Khazna, the Khalifa University institutional repository, from the Khazna search option or the Khazna link on Library Home.
+
+Q: Where can I search medical resources?
+A: Use the Medical Resources search on Library Home, or go to the Medical Library databases page for health sciences resources.
+
+Q: Where can I find the library hours?
+A: Use the Hours link from Library Home or ask LibBee for the current library hours.
 
 Q: How do I contact the library?
-A: Use Ask a Librarian at https://library.ku.ac.ae/AskUs or email libse@ku.ac.ae.
+A: Use Ask, Email or Chat from Library Home, or Ask a Librarian for live help.
 
-Q: Who do I contact for medical library questions?
-A: Jason Fetty, Medical Librarian.
+Q: Where can I manage my loans and renewals?
+A: Use Library Account from Library Home to view loans, due dates, renewals, requests, fines, and fees.
 
-Q: Who do I contact about database access problems?
-A: Rani Anand, E-Resources Librarian.
+Q: Where can I reserve a study room?
+A: Use the Reserve Room service link.
 
-Q: Who do I contact about Open Access, ORCID, Khazna, or research support?
-A: Nikesh Narayanan, Research and Access Services Librarian.
+Q: How do I search library databases by subject?
+A: Use Lib Guides / Subject Guides to browse guides, databases, and blog posts by subject area.
 
-Q: How do I search for books, articles, and journals?
-A: Use PRIMO Library Discovery at https://khalifa.primo.exlibrisgroup.com/discovery/search?vid=971KUOSTAR_INST:KU.
+Q: What are LibGuides used for?
+A: LibGuides help you find subject guides, recommended databases, blog posts, and research help by discipline or topic.
 
-Q: How do I access databases from off campus?
-A: Use KU database links and sign in with your KU credentials. No VPN is required.
+Q: Can I search across the guides site?
+A: Yes. The guides site has its own search that can search guide pages and filter results by subject.
 
-Q: How do I reserve a study room?
-A: Use https://library.ku.ac.ae/rooms/.
+Q: What is Research Essentials?
+A: Research Essentials is a guide hub that organizes recommended guides, databases, and blog posts by subject.
 
-Q: How do I request a book or article not held by KU?
-A: Use Interlibrary Loan at https://library.ku.ac.ae/ill/.
+Q: What is Skills and Tools?
+A: Skills and Tools is a guide hub for research skills support, tools, and learning resources.
 
-Q: How do I renew a book?
-A: Renew through My Library Account: https://khalifa.primo.exlibrisgroup.com/discovery/account?vid=971KUOSTAR_INST:KU.
+Q: Can I book a research appointment?
+A: Yes. The guides/help area points users to book a research appointment for one-on-one support.
 
-Q: Which databases should I use for engineering, medicine, chemistry, or business?
-A: See the discovery and databases knowledge file or the subject guides at https://library.ku.ac.ae/gds/.
+Q: Can I register for library events?
+A: Yes. The guides/help area includes options to register for events, and Library Home also links to Library Events.
 
-Q: What is Khazna?
-A: Khazna is the KU institutional repository for theses, dissertations, and research outputs.
+Q: What is Bookends?
+A: Bookends is one of the quick links on Library Home for library updates and news.
 
-Q: Can visitors and alumni use the library?
-A: Yes, but access levels may differ. See visitor and alumni service pages for current details.
+Q: What should LibBee do with research-heavy questions?
+A: For quick help, LibBee should provide a short research snapshot, show KU Library discovery starting points, and then direct users to tools such as PRIMO AI, Scopus AI, LeapSpace, or Consensus when deeper exploration is needed.