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9c1645f | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 | name: supportops-arena
version: 1.0.0
description: >
Enterprise IT incident triage RL environment. An AI agent acts as a
Level-1/2 IT support operator, triaging incidents under partial
observability with risk-weighted actions and an adaptive adversary.
author: SupportOps Arena Team
license: Apache-2.0
tags:
- openenv
- rl-environment
- enterprise
- it-support
- partial-observability
- multi-task
tasks:
- id: easy
name: Wi-Fi Connectivity Failure
description: Triage a single Wi-Fi failure ticket. 6 possible root causes.
max_steps: 10
score_range: [0.0, 1.0]
grader: programmatic
difficulty: easy
- id: medium
name: VPN Access Failure
description: Multi-cause VPN failure with one misleading log entry.
max_steps: 16
score_range: [0.0, 1.0]
grader: programmatic+llm
difficulty: medium
- id: hard
name: Cross-System Access Failure
description: Two tickets share a hidden SSO infrastructure root cause.
max_steps: 24
score_range: [0.0, 1.0]
grader: programmatic+llm+adversarial
difficulty: hard
observation_type: structured_json
action_type: discrete_enum
action_count: 15
reward_type: dense_shaped
reward_range: [-0.40, 1.00]
grader: programmatic+llm+adversarial
deployment:
type: huggingface_spaces
space_sdk: docker
port: 7860
docker: true
baseline_agent: included
api_server:
type: fastapi
base_url: /
endpoints:
reset: POST /reset
step: POST /step
state: GET /state
health: GET /health
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