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Create playbook.json
Browse files- playbook.json +173 -0
playbook.json
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| 1 |
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[
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| 2 |
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{
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| 3 |
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"id": "ot_001",
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| 4 |
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"intent": "老板让我加班我不想",
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| 5 |
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"triggers": ["老板", "上司", "领导", "加班", "熬夜", "临时任务"],
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| 6 |
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"chapter": "作战篇",
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| 7 |
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"quote": "夫兵久而国利者,未之有也。",
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| 8 |
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"idea": "长期消耗无赢家,用效率逻辑代替情绪对抗。",
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| 9 |
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"methods": [
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| 10 |
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"先肯定任务重要,表示理解老板压力;",
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| 11 |
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"转入“效率逻辑”:熬夜出错率更高,会拖慢整体;",
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| 12 |
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"给替代方案:明早早到/优先完成关键件/提前整理交接。"
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| 13 |
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],
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| 14 |
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"speech": "老板,我理解这次项目节奏很紧。只是这几天连续加班状态有点下滑,怕今晚赶出来质量不稳。不如我明早早点来,保证交付完整又准确?这样整体推进会更稳。"
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| 15 |
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},
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| 16 |
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{
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| 17 |
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"id": "ot_002",
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| 18 |
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"intent": "老板让我加班我不想",
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| 19 |
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"triggers": ["老板", "上司", "领导", "加班", "熬夜", "临时任务"],
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| 20 |
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"chapter": "虚实篇",
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| 21 |
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"quote": "避实而击虚。",
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| 22 |
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"idea": "不顶加班命令,转移到“结果优先”的虚点上。",
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| 23 |
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"methods": [
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| 24 |
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"承诺结果:“我保证明早前完成”;",
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| 25 |
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"给两个选项:今晚初稿 vs 明早最终版;",
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| 26 |
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"让老板自己选你希望的那个方案。"
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| 27 |
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],
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| 28 |
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"speech": "老板,我可以今晚赶出一版,也可以明早7点半来整理出完整版本。前者可能比较急,质量不一定稳;后者结果更稳。您希望我选哪种?"
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| 29 |
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},
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| 30 |
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{
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| 31 |
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"id": "ot_003",
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| 32 |
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"intent": "老板让我加班我不想",
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| 33 |
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"triggers": ["老板", "上司", "领导", "加班", "熬夜", "临时任务"],
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| 34 |
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"chapter": "军形篇",
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| 35 |
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"quote": "胜可为,而不可为。",
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| 36 |
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"idea": "懂节奏控风险,不是拒命令,而是守住质量线。",
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| 37 |
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"methods": [
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| 38 |
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"用专业口气说明盲目加班可能导致问题;",
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| 39 |
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"强调“我对这块质量特别在意”;",
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| 40 |
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"展现你在为项目成功负责,而非只顾休息。"
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| 41 |
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],
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| 42 |
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"speech": "老板,这部分我想再仔细检查下逻辑,怕今晚赶太快出错。我建议明早整理完再提交,这样质量更稳,对整体项目也更安全。"
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| 43 |
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},
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| 44 |
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| 45 |
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{
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"id": "debt_001",
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| 47 |
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"intent": "朋友借钱不还",
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| 48 |
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"triggers": ["借钱", "不还", "欠款", "还钱", "拖欠", "朋友"],
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| 49 |
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"chapter": "始计篇",
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| 50 |
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"quote": "兵者,诡道也。",
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| 51 |
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"idea": "智取不硬要,放低对抗,促其主动还款。",
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| 52 |
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"methods": [
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| 53 |
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"先“示之以情”——轻描淡写提起那段经历;",
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| 54 |
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"再“动之以理”——说明你最近有急用;",
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| 55 |
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"留退路——提出分期、先还一半等方案。"
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| 56 |
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],
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| 57 |
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"speech": "哥,前阵子帮你的那笔钱你还记得吧?我最近这边正好有点急用,想着这两天能不能先结一部分?你看怎么方便我都行,真不想让这事影响咱们交情。"
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},
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{
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| 60 |
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"id": "debt_002",
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| 61 |
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"intent": "朋友借钱不还",
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| 62 |
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"triggers": ["借钱", "不还", "欠款", "还钱", "拖欠", "朋友"],
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| 63 |
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"chapter": "虚实篇",
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| 64 |
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"quote": "攻其所必救。",
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| 65 |
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"idea": "抓对方在意的“面子/信任/名誉”,柔中带锋。",
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| 66 |
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"methods": [
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| 67 |
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"若重面子:暗示信用与人品;",
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| 68 |
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"若重朋友:强调信任,不想误会;",
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| 69 |
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"若重名誉:间接提到“做人守信”。"
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| 70 |
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],
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| 71 |
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"speech": "其实我知道你不是那种不讲信用的人,我当时借你也是因为信得过你。最近确实有点急,我想你肯定也希望我不为难。要不你看能不能先转一部分?"
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| 72 |
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},
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| 73 |
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{
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| 74 |
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"id": "debt_003",
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| 75 |
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"intent": "朋友借钱不还",
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| 76 |
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"triggers": ["借钱", "不还", "欠款", "还钱", "拖欠", "朋友"],
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| 77 |
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"chapter": "军争篇",
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| 78 |
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"quote": "以迂为直,以患为利。",
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| 79 |
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"idea": "曲线出击,创造“他自然还钱”的情境。",
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| 80 |
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"methods": [
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| 81 |
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"提出“急用/投资结账”作合理理由;",
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| 82 |
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"先说“我最近在清账”,自然提到他;",
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| 83 |
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"顺势收尾:“那我把你那笔也一块结了吧”。"
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| 84 |
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],
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| 85 |
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"speech": "我这两天在理财账,发现几笔借出的钱要清一下。你那次那笔我就顺便结下吧~方便的时候转我一下?"
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| 86 |
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},
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| 87 |
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| 88 |
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{
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| 89 |
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"id": "noise_001",
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| 90 |
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"intent": "邻居太吵",
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| 91 |
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"triggers": ["邻居", "噪音", "吵", "装修", "聚会", "宠物", "楼上", "楼下"],
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| 92 |
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"chapter": "始计篇",
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| 93 |
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"quote": "知彼知己,百战不殆。",
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| 94 |
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"idea": "先搞清来源与规律,选非对抗时机沟通。",
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| 95 |
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"methods": [
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| 96 |
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"确认声音来源,避免找错人;",
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| 97 |
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"选择非冲突时间沟通;",
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| 98 |
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"用“我受影响”为主语,避免“你太吵”的责怪。"
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| 99 |
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],
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| 100 |
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"speech": "您好,我最近晚上经常听到那边有点声音,不知道是不是您家在装修?可能您也没注意到,我这边早起上班,能不能帮忙稍微注意一下?"
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| 101 |
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},
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| 102 |
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{
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| 103 |
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"id": "noise_002",
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| 104 |
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"intent": "邻居太吵",
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| 105 |
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"triggers": ["邻居", "噪音", "吵", "装修", "聚会", "宠物", "楼上", "楼下"],
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| 106 |
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"chapter": "谋攻篇",
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| 107 |
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"quote": "不战而屈人之兵,善之善者也。",
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| 108 |
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"idea": "体谅先行,面子里子一起给,对方更愿配合。",
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| 109 |
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"methods": [
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| 110 |
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"先称赞或表示理解(“最近家里挺热闹”);",
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| 111 |
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"再轻提困扰(“晚上声音有点明显”);",
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| 112 |
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"共赢收尾(“大家都休息好”)。"
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| 113 |
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],
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| 114 |
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"speech": "哥哥,最近家里挺热闹的哈~我完全理解放松一下。就是晚上声音稍微有点明显,我怕楼上楼下都能听到。咱都忙一天,晚上都想休息好,谢谢你多体谅下!"
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| 115 |
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},
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| 116 |
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{
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| 117 |
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"id": "noise_003",
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| 118 |
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"intent": "邻居太吵",
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| 119 |
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"triggers": ["邻居", "噪音", "吵", "装修", "聚会", "宠物", "楼上", "楼下"],
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| 120 |
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"chapter": "虚实篇",
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| 121 |
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"quote": "能而示之不能,用而示之不用。",
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| 122 |
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"idea": "表面退让,实则进攻;必要时引入第三方协调。",
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| 123 |
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"methods": [
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| 124 |
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"再次温和沟通并留记录;",
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| 125 |
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"无效则找物业/社区“协助沟通”;",
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| 126 |
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"始终保持礼貌,站在道义高地。"
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| 127 |
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],
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| 128 |
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"speech": "我知道你们也不是故意的,我也不想多麻烦大家。我这边实在有点被影响到,所以我跟物业也反馈了一下,他们会帮忙一起协调。"
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| 129 |
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},
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| 130 |
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| 131 |
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{
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| 132 |
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"id": "ar_001",
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| 133 |
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"intent": "甲方拖款",
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| 134 |
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"triggers": ["甲方", "拖款", "尾款", "回款", "付款", "发票", "结算", "审计", "账期"],
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| 135 |
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"chapter": "始计篇",
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| 136 |
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"quote": "先计而后战。",
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| 137 |
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"idea": "先摸清流程与状态,再出手更稳。",
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| 138 |
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"methods": [
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| 139 |
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"核对合同节点、付款条款、发票状态、财务流程;",
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| 140 |
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"挑对时机沟通:月底/财务集中付款日前后;",
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| 141 |
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"用中性词:确认/沟通/配合,避免“催”的对抗感。"
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| 142 |
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],
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| 143 |
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"speech": "你好,我们之前的项目在[日期]已交付完毕,我想确认下贵方的付款流程现在走到哪一步?是否需要我补充材料或发票?希望能配合贵方加快结算,谢谢~"
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| 144 |
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},
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| 145 |
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{
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| 146 |
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"id": "ar_002",
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| 147 |
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"intent": "甲方拖款",
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| 148 |
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"triggers": ["甲方", "拖款", "尾款", "回款", "付款", "发票", "结算", "审计", "账期"],
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| 149 |
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"chapter": "谋攻篇",
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| 150 |
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"quote": "不战而屈人之兵,善之善者也。",
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| 151 |
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"idea": "以理服人、以势相逼,但给台阶下。",
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| 152 |
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"methods": [
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| 153 |
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"示“理”:重申交付、合规、合作愉快;",
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| 154 |
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"示“势”:提及我方年底做账/核对,暗示正规化;",
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| 155 |
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"给台阶:若有付款计划,我们可配合调整。"
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| 156 |
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],
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| 157 |
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"speech": "老师您好,我们这边年底财务在做项目核账,发现[项目名称]这笔尾款还未到账。可能是贵方流程还没走完?您看我们这周能否协助加快下?若有具体付款计划,我这边也可以配合排期。"
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| 158 |
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},
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| 159 |
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{
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| 160 |
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"id": "ar_003",
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| 161 |
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"intent": "甲方拖款",
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| 162 |
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"triggers": ["甲方", "拖款", "尾款", "回款", "付款", "发票", "结算", "审计", "账期"],
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| 163 |
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"chapter": "虚实篇",
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| 164 |
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"quote": "攻其所必救。",
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| 165 |
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"idea": "抓住其“不能拖”的要害:流程/口碑/后续项目。",
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| 166 |
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"methods": [
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| 167 |
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"暗示我方有记录并需对财务负责;",
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| 168 |
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"提及后续项目也需清账,制造关联压力;",
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| 169 |
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"无动静则升级为正式函件。"
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| 170 |
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],
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| 171 |
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"speech": "你好,我们这边财务在做年终结算,需要确认所有合作项目的款项情况。[项目名称]这笔尾款还未到账,请帮忙确认下付款时间。我们这边也要把结算清单递交审计,所以希望尽快完成这步。谢谢配合。"
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| 172 |
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}
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| 173 |
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]
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