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HFfolder/policy/delivery.txt

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+Shipping & Pickup
+You can purchase your items online and pick them up at an Apple Store, or have them delivered directly to your door. Here you'll find everything you need to know about delivery, pickup, and managing your order
+
+Delivery Options
+Standard and Postal delivery is free for all online orders. Delivery options and timeframes available for the items in your order and for your location are presented during checkout.
+Once you have placed an order, you can visit Order Status to get an estimate of the shipment and delivery timing of each item. Items ship as they become available.
+
+Faster Delivery Options
+Learn more about our expedited delivery methods, including free next-day and scheduled delivery options for eligible items. Visit the Delivery & Pickup page for detailed information.
+
+Delivery Timeframes for Engraved and Customised Products
+Engraved products and Customised Mac computers require a bit more time to prepare. The delivery date is updated dynamically during configuration and will be reflected in your order confirmation email and in Order Status.
+
+Shipping cost
+The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Delivery costs for each available option are also shown in the Order Confirmation email and on the Order Status page.
+
+Notes about delivery
+Payment methods may affect the final shipment date to allow for processing.
+Apple uses the best carriers in the business to make sure your order gets to you on time.
+Apple does not deliver to PO box addresses.
+
+Apple Store Pickup
+If this is your first time selecting an Apple Store, our product pages will display Pickup: Check availability. Click this link, enter the postcode or the city where you’d like to pick up the item, and click Search Stores to check availability. If you’ve previously selected an Apple Store, our product pages will display your chosen location. You can click Check another store to check pickup availability at a different Apple Store.
+Once you’re ready to purchase, select I’ll pick it up at Checkout. If you would like to change the pickup location, select Change location, then Continue. Items marked Available Today will usually be ready for pickup within an hour. Certain items may also qualify for a Pickup Window that will allow your item(s) to be picked up during a specified time window. We’ll send you a pickup email and mobile notification when your order is ready to be picked up. Please wait for this notification before going to the store. IMPORTANT: The name of the order pickup contact must be the same as the name of the buyer, otherwise you will not be able to pick up your order.
+If you would like someone else to pick up your items, select Someone else will pick up these items. To pick up your items from an Apple Store, you will need to bring the order number and a valid photo ID. If you have designated an alternative pickup contact, they will need to bring the order number and a valid photo ID.
+
+What's Next?
+Once your order is placed, we send information about your order by email. The email you receive depends on whether you chose to have the items delivered or picked up. If you have multiple items on your order, you may receive additional emails for each item.
+
+Order Acknowledgement
+The order acknowledgement email provides a summary of the items on your order. If you chose to have an item delivered, the order acknowledgement will display the delivery address and a Delivers date. You can click this to view your order status in online Order Status. For pickup items on your order, the email will display your selected Apple Store location. If you have designated someone else to pick up the item for you, the email will also display your pickup contact.
+
+Shipment Notification
+If you chose to have an item delivered, we'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package on the carrier's website.
+
+If you purchase an Apple Store Gift Card by email, we'll send you an email notification once we send the gift card to the recipient.
+
+Pickup Notification
+Once your items are available at the Apple Store, we'll send a pickup notification email.
+
+Pickup Reminder
+We'll send a reminder email if your item is still waiting to be picked up.
+
+Text Notifications
+We send updates by text message, so you can stay updated on your delivery or pickup order. Just add your mobile number at checkout to receive these notifications. The number of messages you’ll receive will vary depending on the orders you placed.
+
+What to Expect
+Once your order is shipped or available for pickup, we’ll send you a text message. This will include your order number and a link to the tracking or pickup store information. We will also send you texts on the day of delivery or after your item has been delivered, depending on the selected delivery method, country and carrier. You may receive between 1–4 text messages per item on your order.
+
+Changing Text Message Preferences
+You can edit your mobile phone number at any time by signing in to your account and editing the delivery or pickup notification preferences for your order.
+
+Your privacy is important to Apple. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer and store your information. Visit apple.com/sg/privacy. You can also review our Terms of Use at apple.com.sg/shop/help/policies
+
+What time will my order be delivered?
+For orders shipped to a residential address, standard deliveries are normally made between 9:00 am and 10:00 pm Monday to Saturday.
+
+For orders shipped to an office address, deliveries are normally made between 9:00 am and 6:00 pm Monday to Friday.
+
+Postal deliveries to a residential address’s letterbox are normally made between 9:00 am to 10:00 pm Monday to Saturday.
+
+For orders that are shipped for a pre-selected time that is convenient for you, you can expect your delivery to be shipped by Apple’s appointed carrier at the time specified in one of the time windows as follows:
+
+9:00 am — 1:00 pm
+1:00 pm — 6:00 pm
+6:00 pm — 9:00 pm
+You can check the estimated delivery date and carrier by visiting our online Self Service for the latest status of your order. Apple and its carriers are unable to provide an exact time of delivery. Our carriers cannot make a call prior to delivery.
+
+Can I have my order delivered to an address other than my home?
+For your convenience, you may prefer to have your order delivered to an alternative address such as your office address. If you choose to deliver to your office, please include the business name in the shipping address. Please note, if you choose this option, goods may be left with reception.
+
+Delivery to a PO Box is not permitted for security reasons.
+
+Signature on delivery
+Most of our shipments contain valuable computer equipment. If you will not be home to accept delivery of your product that requires a signature, consider shipping your product where someone you trust will be able to sign for your package. For your convenience, you may prefer to have your order delivered to your office address. If you choose this option, please include the name of your business in the address. Please note, if you choose this option, goods may be left with reception or the mail room. Delivery to a PO Box is not permitted for security reasons.
+
+Some shipments may be made through Postal delivery to the letterbox. Signature on delivery is not required for Postal deliveries.
+
+Change your default shipping address
+
+How much am I charged for shipping?
+It won't cost you anything - Apple Store pays for standard and postal delivery.
+
+I need to change my shipping address.
+If you have not yet received your shipment notification you can amend your details online via our Self Service website. If you are unable to modify your shipping details here, please contact the Apple Store Customer Service.
+
+If your order is already in transit, please call the Apple Store Customer Service.
+
+I will not be home on the scheduled delivery date.
+As our carriers may require a signature on a delivery, the carrier will leave a calling card if you are not at home. Apple will also send you an email advising that our carrier was unable to deliver your order. You can then contact the carrier directly to schedule a new delivery appointment or alternatively amend your delivery address.
+
+Shipments made through Postal delivery to the letterbox will not require a signature.
+
+What happens if my delivery goes missing or is damaged?
+In case of any problems with your delivery, Apple will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have already received your order and find that it is damaged, please call the Apple Store Customer Service.
+
+Shipping restrictions
+Shopping in Singapore
+The Apple Online Store Singapore sells and ships items only within Singapore. You may not export any products purchased at the online Apple Store. The Apple Store sells and ships products to end user customers only. Notwithstanding order confirmation Apple may cancel any order where it has reasonable grounds to believe the product is not being purchased for end use.
+
+For additional shopping options, visit the "Other Ways to Shop" section of the Shopping Experience online Help page.
+
+Shopping outside Singapore
+If you would like to purchase Apple products from outside Singapore, please see our International Store Directory to find out if an Apple Online Store serves your country or region.

HFfolder/policy/returns & refund.txt

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+Returns & Refunds
+Apple wants you to be thrilled with your new purchase. If you are not satisfied with an item and need to return it, we're here to help.
+
+Return items:
+If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund. There are a few important things to keep in mind when returning a product (not purchased in volume) you purchased online from Apple.
+
+To return an item, please visit online [Self Service](https://secure.store.apple.com/sg/shop/order/list) for assistance 24 hours a day, or call 1800-692-7753, Monday - Friday 9am to 9pm, Saturday - Sunday 10am to 9pm.
+
+Returns policy
+Returns are subject to the Apple Online Store Terms and Conditions. For iPhone/iPad returns, please refer to the iPhone/iPad Return Policy section below. For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return.
+
+iPhone/iPad return policy
+If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit). A 15% restocking fee will be assessed on closed box returns (per unit). Please visit online Order Status or call 1800-MY-APPLE to request a return. The iPhone/iPad must be returned in the original packaging, including any accessories, manuals, and documentation.
+
+How to Return An Item
+Ship your item back to Apple
+
+To return an item to Apple, sign in to online [Order Status](https://secure.store.apple.com/sg/shop/order/list) with your Apple Account and password.
+
+After you sign in, you will see the items on your most recent order. Locate the item you want to return and click the Return Items link. On the next page, select the item you would like to return and click the Continue button. Note: If you need assistance or do not have an Apple Account, please call
+1800-692-7753.
+
+Items in your order will be divided into two groups - items that are eligible to be returned online and items you cannot return. For each item that you can return online, you will need to select the item, a reason for return, and whether you've opened the box.
+
+Next, verify the return item and the return address on your pre-paid return label. Once you have verified your return details, click the Print Now button to print your pre-paid label and packing slip. Affix the pre-paid label to the outside of your return box. If you have multiple items to return, you may pack them in a single box with the packing slip. Once you've submitted your return request, you'll receive an email confirmation with your return details. Our carrier will contact you within two (2) business days to arrange collection. We recommend using the original packaging if you are returning a computer.
+
+Bring your item to an Apple Store
+
+You can always return the item to Apple Retail Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time.
+
+Refunds:
+Your refund will be issued after we receive your item(s) at the Apple returns centre. The way your refund is processed depends on your original payment method.
+
+Credit card refunds will be sent to the card-issuing bank within three (3) business days of receipt of the returned package.
+Credit Card Instalment refunds will be sent to the card-issuing bank within five (5) business days of receipt of the returned package.
+For bank transfer or Cheque payments, you will need to provide us with the following bank details:
+
+Order Number:
+Account Holder Name:
+Bank Name:
+Bank Account Number:
+Bank Code:
+Branch Code:
+Email Address:
+
+Please note that refunds can only be remitted to a local bank account where the Bank Account Holder name is the same as the Billing Contact filled in when placing the order. Please allow up to five (5) business days for Apple to post the refund to your bank after we receive these information.
+
+If you purchased your item from Apple, you can take it to any Apple Store in the same country or region for an exchange. Item exchanges are, of course, subject to in-store product availability. It’s a good idea to check if a product is in stock by visiting apple.com and then seeing if it’s available for pickup at a store nearby. The only exchange exceptions are personalised items (such as engraved iPad devices or AirPods) and Mac computers that have been custom-configured. These items cannot be exchanged in store; they can only be returned and your refund will be issued to the payment method you used on your order (per the guidelines in our Standard Return Policy).
+
+Items ordered on the Apple Online Store that arrived damaged or are incorrect can be returned to any Apple Retail Store in the same country or region, or by contacting Customer Service.
+Return status
+Visit online [Self Service](https://secure.store.apple.com/sg/shop/order/list) to view your up-to-date return and refund information.
+
+Incorrect or damaged items
+If you received the wrong product or it was damaged during shipping, please contact Apple Store Customer Service at 1800-692-7753 during our hours of operation, Mon-Fri 9am to 9pm.
+
+Problems with your product
+If you're having trouble with your new Apple product, please visit online Product Support or contact Apple technical support. If you're having trouble with a non-Apple product, please contact the manufacturer directly for information regarding the manufacturer's warranty.
+
+iPhone and iPad returns — mobile service cancellation
+Mobile providers have different service cancellation policies. Returning your iPhone or iPad may not automatically cancel or reset your mobile account; you are responsible for your mobile service agreement and for any applicable fees associated with your mobile account. Please contact your provider for more information.
+
+

HFfolder/policy/warranty.txt

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+Warranty
+Limited Warranty: All Apple products come with a one-year limited warranty against manufacturing defects.
+
+AppleCare: Customers can purchase AppleCare or AppleCare+ for extended coverage and technical support beyond the standard one-year warranty.

HFfolder/product/product.txt

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+Apple Product Catalog — Apple Singapore (as of August 22, 2025)
+================================================================
+
+iPhone — Models, Specifications, Prices & Links
+------------------------------------------------
+
+1. iPhone 16 Pro / Pro Max
+- Starting Price: From S$1,599
+- Key Specs:
+  * A18 Pro chip with 6-core GPU
+  * Pro camera system: 48MP Fusion main, Ultra Wide, Telephoto
+  * Titanium frame, Action Button, Apple Intelligence
+- Link: https://www.apple.com/sg/iphone-16-pro/
+
+2. iPhone 16 / 16 Plus
+- Starting Price: From S$1,299
+- Key Specs:
+  * A18 chip with 5-core GPU
+  * Dual-camera: 48MP + 12MP Ultra Wide
+  * Aluminium frame, Action Button, Apple Intelligence
+- Link: https://www.apple.com/sg/shop/buy-iphone/iphone-16
+
+3. iPhone 16e
+- Starting Price: From S$949
+- Key Specs:
+  * 6.1" Super Retina XDR OLED
+  * Compact design, Apple Intelligence
+- Link: https://www.apple.com/sg/shop/buy-iphone/iphone-16e
+
+4. iPhone 15 / 15 Plus
+- Starting Price: From ~S$1,099
+- Key Specs:
+  * A16 Bionic chip, Dynamic Island
+  * 48MP Main Camera
+- Link: https://www.apple.com/sg/shop/buy-iphone/iphone-15
+
+
+iPad — Models, Specifications, Prices & Links
+---------------------------------------------
+
+5. iPad Pro (11" & 13", M4)
+- Starting Price: From S$1,499
+- Key Specs:
+  * M4 chip with up to 10-core CPU & GPU
+  * Ultra Retina XDR OLED display, ProMotion
+  * Pro cameras, Pencil Pro & Magic Keyboard support
+- Link: https://www.apple.com/sg/shop/buy-ipad/ipad-pro
+
+6. iPad Air (11" & 13", M3)
+- Starting Price: From S$899
+- Key Specs:
+  * M3 chip, 8-core CPU, 9-core GPU
+  * Liquid Retina display with P3 color, 600 nits brightness
+  * Pencil Pro & Magic Keyboard support
+- Link: https://www.apple.com/sg/shop/buy-ipad/ipad-air
+
+7. iPad (11", A16)
+- Starting Price: From S$499
+- Key Specs:
+  * A16 chip
+  * All-screen Liquid Retina display
+  * Supports Pencil & Magic Keyboard Folio
+- Link: https://www.apple.com/sg/ipad-11/
+
+
+Mac — Models, Specifications, Prices & Links
+--------------------------------------------
+
+8. MacBook Air (13" & 15", M4)
+- Starting Price: From S$1,499
+- Key Specs:
+  * M4 chip, 10-core CPU & GPU, 16-core Neural Engine
+  * 13.6" Liquid Retina, 18h battery
+  * MagSafe 3, Thunderbolt 4 ports, Apple Intelligence
+- Link: https://www.apple.com/sg/macbook-air/
+
+9. MacBook Pro (14" & 16", M4 family)
+- Starting Price: From S$2,199
+- Key Specs:
+  * M4 Pro or M4 Max chips
+  * Liquid Retina XDR display, nano-texture option
+  * Up to 24h battery life, Thunderbolt 5, Apple Intelligence
+- Link: https://www.apple.com/sg/mac/
+
+10. Other Macs:
+- iMac (24", M4)
+- Mac mini (M4 / M4 Pro)
+- Mac Studio (M4 Max / M3 Ultra)
+- Mac Pro (M2 Ultra)
+- Studio Display monitor
+- Link: https://www.apple.com/sg/mac/
+
+
+Apple Watch — Models, Specifications, Prices & Links
+----------------------------------------------------
+
+11. Apple Watch Series 10
+- Starting Price: From S$599
+- Key Specs:
+  * 42mm and 46mm sizes, Aluminum & Titanium options
+  * ECG, fitness sensors, water-resistant
+  * Largest display, thinnest design
+- Link: https://www.apple.com/sg/apple-watch-series-10/
+
+12. Apple Watch Ultra 2
+- Starting Price: From S$1,060
+- Key Specs:
+  * Rugged Titanium case, black or natural
+  * Dual-frequency GPS, scuba up to 40m
+  * Advanced sports and health features
+- Link: https://www.apple.com/sg/apple-watch-ultra-2/
+
+13. Apple Watch SE (2nd Gen)
+- Starting Price: From S$349
+- Key Specs:
+  * 40mm and 44mm Aluminum case
+  * Retina display, S-series chip
+  * Core fitness and safety features
+- Link: https://www.apple.com/sg/apple-watch-se/

HFfolder/tech/tech_support.txt

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+# 🛠️ Apple Technical Support & Repair Knowledge Base
+
+This document provides comprehensive technical procedures for troubleshooting, repairing, and configuring Apple hardware, specifically focusing on the Self Service Repair program and advanced hardware recovery.
+
+## 1. The Self Service Repair Program
+
+Self Service Repair is designed for individuals with the knowledge and experience to repair electronic devices. It provides access to the same genuine Apple parts, tools, and repair manuals used at Apple Stores and Authorized Service Providers.
+
+### 📋 The 4-Step Technical Workflow
+
+1.  **Manual Consultation:** Read the model-specific repair manual to identify required parts, tools, and safety materials. Note the **Manual ID** in the introduction; it is mandatory for ordering genuine parts.
+2.  **Part & Tool Acquisition:** Purchase genuine parts and rent/buy professional-grade tools (e.g., heated display removal fixtures, battery presses) from the authorized Self Service Repair Store.
+3.  **Hardware Execution:** Follow the step-by-step technical instructions in the manual.
+4.  **Software Configuration:** Perform post-repair calibration using **Repair Assistant** or **System Configuration** to ensure full device functionality.
+
+## 2. Post-Repair Software Tools
+
+Hardware replacement is often only half the process. Modern Apple devices require software "pairing" to calibrate new sensors and verify security.
+
+### 🔧 Repair Assistant
+
+* **Purpose:** A built-in utility that installs calibration data and retrieves performance profiles from Apple servers.
+* **Requirements:** Internet connection (Wi-Fi), >20% battery, and the latest OS version.
+* **Procedure:**
+    1.  Navigate to `Settings` > `General` > `About`.
+    2.  Locate `Parts & Service History`.
+    3.  Tap `Restart & Finish Repair` to launch the utility.
+* **Critical Dependencies:** Calibration is required for Face ID, Touch ID, True Tone, and battery health reporting.
+
+### ⚙️ System Configuration
+
+Used primarily for Mac and iPhone component authentication. It establishes a secure link between biometric sensors and the **Secure Enclave** on the logic board, ensuring privacy and security standards are met.
+
+## 3. iPhone & iPad Recovery Procedures
+
+When an iPhone or iPad cannot be updated or restored normally, it must be placed into **Recovery Mode**. This allows the device to communicate with a computer (Mac or PC) for a firmware reinstall.
+
+### 🌀 Recovery Mode Sequences
+
+| Device Model | Key Sequence |
+| :--- | :--- |
+| **iPhone 8 or later** (incl. Face ID models) | Press and release **Vol Up**, then **Vol Down**. Press and hold the **Side button** until the recovery mode screen (computer icon) appears. |
+| **iPhone 7 / 7 Plus** | Press and hold the **Top (or Side)** and **Vol Down** buttons simultaneously. Keep holding until the recovery mode screen appears. |
+| **iPhone 6s or earlier** (incl. SE 1st gen) | Press and hold both the **Home** and **Top (or Side)** buttons simultaneously. Keep holding until the recovery mode screen appears. |
+| **iPad (No Home button)** | Press and release **Vol Up**, then **Vol Down**. Press and hold the **Top button** until the recovery mode screen appears. |
+| **iPad (With Home button)** | Press and hold both the **Home** and **Top (or Side)** buttons simultaneously. Keep holding until the recovery mode screen appears. |
+
+*Note: If you see the Apple logo, do not release the buttons. Continue holding until the recovery mode screen appears.*
+
+### 💻 DFU (Device Firmware Update) Mode
+
+The deepest restore possible. The screen remains **black** during DFU mode.
+
+* **Sequence:** Connect to computer > Vol Up > Vol Down > Hold Side (10s) > While holding Side, hold Vol Down (5s) > Release Side but keep holding Vol Down.
+
+## 4. Mac Technical Startup & Recovery
+
+macOS Recovery is a built-in system that helps you repair internal disks, reinstall macOS, or restore from a Time Machine backup.
+
+### 🧪 Entering macOS Recovery
+
+* **Apple Silicon (M-series):**
+    1.  Shut down the Mac.
+    2.  Press and hold the **Power button** until "Loading startup options" appears.
+    3.  Click **Options**, then click **Continue**.
+    4.  Select a user and enter their administrator password.
+* **Intel-based Mac:**
+    1.  Turn on the Mac and immediately press and hold **Command (⌘)-R** until you see an Apple logo or other image.
+    2.  Enter the administrator password if prompted.
+
+### 🛠️ Recovery Utilities
+
+Once in Recovery, the following tools are available:
+
+* **Reinstall macOS:** Downloads and reinstalls a fresh copy of the operating system.
+* **Disk Utility:** Used to repair or erase the internal startup disk.
+* **Restore from Time Machine:** Reverts the system to a previous state using an external backup.
+* **Terminal/Startup Security Utility:** Found in the Utilities menu for advanced configurations.
+
+### 🛡️ Safe Mode (Apple Silicon)
+
+* **Purpose:** Performs a directory check and prevents unnecessary startup items.
+* **Procedure:** Shut down > Hold Power button > Select disk > Hold **Shift** and click "Continue in Safe Mode."
+
+## 5. Official Documentation Directory
+
+* **Support Portal:** [support.apple.com/en-sg](https://support.apple.com/en-sg)
+* **iPhone Recovery Mode Detail:** [support.apple.com/en-us/101965](https://support.apple.com/en-us/101965)
+* **macOS Reinstallation Detail:** [support.apple.com/en-us/102488](https://support.apple.com/en-us/102488)
+* **Manuals & Tech Specs:** [support.apple.com/en-sg/docs](https://support.apple.com/en-sg/docs)