sample_chats.csv

conversation_id,speaker,text
1,user,"Hi, my name is Sarah Johnson and my order #4521 never arrived. This is unacceptable!"
1,agent,"I'm very sorry about that Sarah. Can you confirm your email so I can look into it?"
1,user,"Sure, it's sarah.johnson@example.com and my phone is +1 202 555 0143"
2,user,"The new app update is fantastic, everything works so smoothly now. Great job!"
3,user,"I want to cancel my subscription. I've been charged twice this month."
3,agent,"I understand, let me check the billing for your account."
4,user,"Can you tell me if the Pro plan supports more than 5 users?"
5,user,"My internet keeps disconnecting every few minutes since yesterday."
6,user,"Thank you so much for the quick refund, Michael was very helpful."
7,user,"Where is my package? It was supposed to arrive in London three days ago."