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hiver-support-agent — models & reply index
Pretrained engines + retrieval index for the AmazonHelp support agent (examples: out-of-delivery, order status, appreciation).
Contents
tfidf_vectorizer.joblib,tfidf_classifier.joblib,label_encoder_tfidf.joblib— default engine, deterministic.word2vec.model,intent_classifier.joblib,label_encoder.joblib— legacy engine (not bit-reproducible across retrains).amazon_replies.csv,author_history.csv— retrieval evidence store.
Use
pip install hiver-support-agent # or: pip install -e . ; hiver
python agent.py "my order never arrived" --author-id 172791877
| Engine | Intent acc (auto-gold) | Intent acc (hand-gold) |
|---|---|---|
| TF-IDF | 0.930 | 0.625 |
| w2v | 0.775 | 0.583 |
Run eval.py --judge-n 30 to reproduce the numbers.
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