| { |
| "adapter": "checkpoints/fg270m_base_v5_r16_lr2e-04_seed42", |
| "arm": "sft_base_v5", |
| "creation_date": "2026-09-19", |
| "decoding": { |
| "do_sample": false, |
| "max_new_tokens": 128 |
| }, |
| "fingerprint": "e3490c071077", |
| "metrics": { |
| "action_accuracy": 0.8482, |
| "argument_exact_match": 0.7468, |
| "counts": { |
| "clarify_expected": 26, |
| "predicted_tool_calls": 97, |
| "text_expected": 178, |
| "tool_expected": 79 |
| }, |
| "fabricated_response_rate": 0.0, |
| "gates": { |
| "argument_exact_match": { |
| "pass": false, |
| "target": 0.98, |
| "value": 0.7468 |
| }, |
| "fabricated_response_rate": { |
| "pass": true, |
| "target": 0.01, |
| "value": 0.0 |
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| "invalid_tool_call_rate": { |
| "pass": true, |
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| "value": 0.0 |
| }, |
| "missing_field_exact_match": { |
| "pass": false, |
| "target": 0.9, |
| "value": 0.5 |
| }, |
| "response_coverage": { |
| "pass": false, |
| "target": 1.0, |
| "value": 0.8876 |
| }, |
| "task_success_rate": { |
| "pass": false, |
| "target": 0.95, |
| "value": 0.8327 |
| }, |
| "tool_selection_accuracy": { |
| "pass": false, |
| "target": 0.99, |
| "value": 0.8861 |
| } |
| }, |
| "invalid_tool_call_rate": 0.0, |
| "missing_field_exact_match": 0.5, |
| "n_records": 257, |
| "response_coverage": 0.8876, |
| "task_success_rate": 0.8327, |
| "tool_selection_accuracy": 0.8861 |
| }, |
| "model": "google/functiongemma-270m-it", |
| "n_records": 257, |
| "per_family": { |
| "ABBREVIATIONS": { |
| "n": 1, |
| "success": 1.0 |
| }, |
| "ACCOUNT_HELP": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "BILLING_INVOICE": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "CLAIM_DAMAGE": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "COMPANY_ABOUT": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "COMPANY_ALLIANCE": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "COMPANY_AVIATION": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "COMPANY_CAREERS": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "COMPANY_CERTIFICATIONS": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "COMPANY_ECOMMERCE": { |
| "n": 2, |
| "success": 0.5 |
| }, |
| "COMPANY_HEADQUARTERS": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "COMPANY_HISTORY": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "COMPANY_INDUSTRIES": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "COMPANY_INTERNATIONAL": { |
| "n": 2, |
| "success": 0.5 |
| }, |
| "COMPANY_LEADERSHIP": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "COMPANY_NETWORK": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "COMPANY_PERFORMANCE": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "COMPANY_REAL_OR_DEMO": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "COMPANY_SIZE": { |
| "n": 2, |
| "success": 0.5 |
| }, |
| "COMPANY_SUPPLY_CHAIN": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "COMPANY_SUSTAINABILITY": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "COMPANY_TECHNOLOGY": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "COMPANY_WAREHOUSING": { |
| "n": 2, |
| "success": 0.5 |
| }, |
| "COMPLAINT_DELIVERY_ISSUE": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "CONFLICTING_INFO": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "CUSTOMS_DUTIES": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "DELIVERY_OPTIONS": { |
| "n": 1, |
| "success": 1.0 |
| }, |
| "GOODBYE": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "GREETING": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "GUIDE_CONDITIONS": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "GUIDE_DANGEROUS": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "GUIDE_DOCUMENTS": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "GUIDE_MISSING_TOPIC": { |
| "n": 2, |
| "success": 0.0 |
| }, |
| "GUIDE_OVERVIEW": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "GUIDE_PACKING": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "GUIDE_RESTRICTED": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "HELP_CAPABILITIES": { |
| "n": 2, |
| "success": 0.5 |
| }, |
| "HINGLISH": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "INSURANCE_COVERAGE": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "ITEM_ELIGIBILITY": { |
| "n": 2, |
| "success": 0.5 |
| }, |
| "LOCATION_BY_PIN": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "LOCATION_DIRECT": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "LOCATION_MISSING_PLACE": { |
| "n": 2, |
| "success": 0.5 |
| }, |
| "LOCATION_NOT_FOUND": { |
| "n": 4, |
| "success": 0.75 |
| }, |
| "LOCATION_SERVICE_FILTER": { |
| "n": 4, |
| "success": 0.5 |
| }, |
| "LOCATION_TIMEOUT": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "LOCATION_WRONG_PLACE_RECOVERY": { |
| "n": 8, |
| "success": 0.75 |
| }, |
| "MULTITURN_CORRECTION": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "MULTITURN_REFERENCE": { |
| "n": 2, |
| "success": 0.5 |
| }, |
| "MULTITURN_SLOT_FILL": { |
| "n": 6, |
| "success": 0.833 |
| }, |
| "MULTITURN_TOPIC_CHANGE": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "OUT_OF_SCOPE": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "PACKAGING_ADVICE": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "PICKUP_SCHEDULING": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "PRICING_POLICY": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "PROMPT_INJECTION": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "PROOF_OF_DELIVERY": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "QUOTE_DIRECT": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "QUOTE_INTERNATIONAL": { |
| "n": 4, |
| "success": 0.5 |
| }, |
| "QUOTE_INVALID_WEIGHT": { |
| "n": 2, |
| "success": 0.0 |
| }, |
| "QUOTE_MISSING_DESTINATION": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "QUOTE_MISSING_MULTIPLE": { |
| "n": 2, |
| "success": 0.5 |
| }, |
| "QUOTE_MISSING_ORIGIN": { |
| "n": 2, |
| "success": 0.5 |
| }, |
| "QUOTE_MISSING_WEIGHT": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "QUOTE_UNAVAILABLE": { |
| "n": 4, |
| "success": 0.75 |
| }, |
| "QUOTE_WRONG_WEIGHT_RECOVERY": { |
| "n": 6, |
| "success": 0.333 |
| }, |
| "REDELIVERY_ADDRESS_CHANGE": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "REQUEST_TO_FABRICATE": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "REQUEST_TO_GUESS": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "RETURNS_REVERSE": { |
| "n": 2, |
| "success": 0.5 |
| }, |
| "SERVICE_DETAIL": { |
| "n": 4, |
| "success": 0.5 |
| }, |
| "SERVICE_LIST": { |
| "n": 4, |
| "success": 0.75 |
| }, |
| "SERVICE_POINT_LOCKER": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "SMALLTALK": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "SUPPORT_CONTACT": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "SUPPORT_FAQ": { |
| "n": 4, |
| "success": 0.5 |
| }, |
| "SUPPORT_NEWS": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "THANKS": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "TOOL_INJECTION": { |
| "n": 2, |
| "success": 0.5 |
| }, |
| "TRACK_DIRECT": { |
| "n": 4, |
| "success": 0.75 |
| }, |
| "TRACK_INVALID_FORMAT": { |
| "n": 2, |
| "success": 0.0 |
| }, |
| "TRACK_MISSING_NUMBER": { |
| "n": 2, |
| "success": 0.5 |
| }, |
| "TRACK_MULTIPLE": { |
| "n": 4, |
| "success": 0.75 |
| }, |
| "TRACK_NOT_FOUND": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "TRACK_REFERENCE": { |
| "n": 4, |
| "success": 0.5 |
| }, |
| "TRACK_STATUS_CONTRADICTION": { |
| "n": 4, |
| "success": 0.75 |
| }, |
| "TRACK_TIMEOUT": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "TRACK_UNAVAILABLE": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "TRACK_WRONG_NUMBER_RECOVERY": { |
| "n": 8, |
| "success": 0.875 |
| }, |
| "TYPOS": { |
| "n": 1, |
| "success": 1.0 |
| } |
| }, |
| "predictions": [ |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL11111111" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL11111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Your shipment to Kotaencoders and we\u2019ll follow the tracking link." |
| }, |
| "raw": "Your shipment to Kotaencoders and we\u2019ll follow the tracking link.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "documents" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>documents<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Your shipment to Akko is currently not picked up, and a delivery reference number needs to be generated." |
| }, |
| "raw": "Your shipment to Akko is currently not picked up, and a delivery reference number needs to be generated.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL111111111, NL344223198" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL111111111, NL344223198<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Your shipment to Kochi is currently delayed. Please provide an alternative way to the delivery address.", |
| "missing_fields": [ |
| "destination" |
| ] |
| }, |
| "raw": "Your shipment to Kochi is currently delayed. Please provide an alternative way to the delivery address.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "Chennai", |
| "mode": "domestic", |
| "to": "New Delhi", |
| "weight": 8.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>Chennai<escape>,mode:<escape>domestic<escape>,to:<escape>New Delhi<escape>,weight:8.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Domestic Priority is \u20b91224, while the Northline Surface is \u20b9666." |
| }, |
| "raw": "Domestic Priority is \u20b91224, while the Northline Surface is \u20b9666.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "Kolkata", |
| "mode": "domestic", |
| "to": "United States", |
| "weight": 2.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>Kolkata<escape>,mode:<escape>domestic<escape>,to:<escape>United States<escape>,weight:2.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "OrbitLink Worldwide will ship from Kolkata to the US for about \u20b92770, with a 2\u20134 business day delivery." |
| }, |
| "raw": "OrbitLink Worldwide will ship from Kolkata to the US for about \u20b92770, with a 2\u20134 business day delivery.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Kolkata" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Kolkata<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes, Kolkata is covered (Jessore Road, Airport Gate 1, Kolkata)." |
| }, |
| "raw": "Yes, Kolkata is covered (Jessore Road, Airport Gate 1, Kolkata).<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "700052" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>700052<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes, we cover Kolkata on-site at Jessore Road, Airport Gate 1." |
| }, |
| "raw": "Yes, we cover Kolkata on-site at Jessore Road, Airport Gate 1.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Kolkata" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Kolkata<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes, Kolkata is covered by the International Centre for Goods and Shipping." |
| }, |
| "raw": "Yes, Kolkata is covered by the International Centre for Goods and Shipping.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": {}, |
| "tool": "lookup_services" |
| }, |
| "raw": "<start_function_call>call:lookup_services{}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We provide Domestic Priority, Air Express Package, Northline Surface, and eCom Lite Surface. Let me know which you'd like to discuss." |
| }, |
| "raw": "We provide Domestic Priority, Air Express Package, Northline Surface, and eCom Lite Surface. Let me know which you'd like to discuss.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "smart box" |
| }, |
| "tool": "lookup_services" |
| }, |
| "raw": "<start_function_call>call:lookup_services{query:<escape>smart box<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Our Smart Box service is the answer to your shipping questions." |
| }, |
| "raw": "Our Smart Box service is the answer to your shipping questions.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "documents" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>documents<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "For non-document shipments, a complete commercial invoice is required." |
| }, |
| "raw": "For non-document shipments, a complete commercial invoice is required.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "restricted" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>restricted<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Currency and negotiable instruments are among the banned and restricted commodities." |
| }, |
| "raw": "Currency and negotiable instruments are among the banned and restricted commodities.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "dangerous" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>dangerous<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "On hazardous and corrosive substances \u2014 Special handling and distribution of explosives, gases, flammable liquids, and toxic substances and corrosives are regulated." |
| }, |
| "raw": "On hazardous and corrosive substances \u2014 Special handling and distribution of explosives, gases, flammable liquids, and toxic substances and corrosives are regulated.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "packing" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>packing<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Use a rigid outer box that can support the shipment weight." |
| }, |
| "raw": "Use a rigid outer box that can support the shipment weight.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "conditions" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>conditions<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "For every shipment, this website is a demonstration \u2014 quotes, tracking and forms are simulated." |
| }, |
| "raw": "For every shipment, this website is a demonstration \u2014 quotes, tracking and forms are simulated.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "overview" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>overview<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Shipping guide: Prepare documents, check restricted items, and pack securely before tendering a shipment." |
| }, |
| "raw": "Shipping guide: Prepare documents, check restricted items, and pack securely before tendering a shipment.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "includeNews": true |
| }, |
| "tool": "get_support_info" |
| }, |
| "raw": "<start_function_call>call:get_support_info{includeNews:true}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." |
| }, |
| "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "conditions" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>conditions<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." |
| }, |
| "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "includeNews": true |
| }, |
| "tool": "get_support_info" |
| }, |
| "raw": "<start_function_call>call:get_support_info{includeNews:true}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." |
| }, |
| "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "packing" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>packing<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Use a rigid outer box that can support the shipment weight." |
| }, |
| "raw": "Use a rigid outer box that can support the shipment weight.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "New Delhi" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>New Delhi<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes, we have a centre in New Delhi at Cargo Terminal 2, IGI Airport, New Delhi." |
| }, |
| "raw": "Yes, we have a centre in New Delhi at Cargo Terminal 2, IGI Airport, New Delhi.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Hyderabad" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Hyderabad<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes, Hyderabad is covered at Begumpet Main Road, Hyderabad." |
| }, |
| "raw": "Yes, Hyderabad is covered at Begumpet Main Road, Hyderabad.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL111111111" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL111111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Your shipment to Kotaencoders and we\u2019ll follow the tracking link." |
| }, |
| "raw": "Your shipment to Kotaencoders and we\u2019ll follow the tracking link.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Mera aur Sahar Airport" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Mera aur Sahar Airport<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you share the parcel weight in kilograms?", |
| "missing_fields": [ |
| "weight" |
| ] |
| }, |
| "raw": "Could you share the parcel weight in kilograms?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "What is the pickup location?", |
| "missing_fields": [ |
| "origin" |
| ] |
| }, |
| "raw": "What is the pickup location?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "What is the delivery address?", |
| "missing_fields": [ |
| "destination" |
| ] |
| }, |
| "raw": "What is the delivery address?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you share the origin, destination and weight in kilograms?", |
| "missing_fields": [ |
| "weight", |
| "origin", |
| "destination" |
| ] |
| }, |
| "raw": "Could you share the origin, destination and weight in kilograms?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you share the waybill or reference number?", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "Could you share the waybill or reference number?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "overview" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>overview<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL12" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL12<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL243296648" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL243296648<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "We couldn't find a waybill with the number NL243296648, could you double-check?", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "We couldn't find a waybill with the number NL243296648, could you double-check?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "Hyderabad", |
| "mode": "domestic", |
| "to": "Chennai", |
| "weight": 0.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>Hyderabad<escape>,mode:<escape>domestic<escape>,to:<escape>Chennai<escape>,weight:0.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Goa", |
| "service": "Service" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Goa<escape>,service:<escape>Service<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "We don't have a demo centre in that city, could you let us know the answer?", |
| "missing_fields": [ |
| "place" |
| ] |
| }, |
| "raw": "We don't have a demo centre in that city, could you let us know the answer?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL0000000000" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL0000000000<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "The tracking system is currently unavailable; please try again shortly." |
| }, |
| "raw": "The tracking system is currently unavailable; please try again shortly.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL9999999999" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL9999999999<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "The lookup timed out. Please try again shortly." |
| }, |
| "raw": "The lookup timed out. Please try again shortly.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "000000", |
| "mode": "domestic", |
| "to": "Mumbai", |
| "weight": 2.5 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>000000<escape>,mode:<escape>domestic<escape>,to:<escape>Mumbai<escape>,weight:2.5}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Our tracking system is currently unavailable; please try again shortly." |
| }, |
| "raw": "Our tracking system is currently unavailable; please try again shortly.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "999999" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>999999<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "The lookup timed out; please try again shortly." |
| }, |
| "raw": "The lookup timed out; please try again shortly.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL579398158" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL579398158<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "We couldn't find a shipment with that number; could you double-check the waybill or reference?", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "We couldn't find a shipment with that number; could you double-check the waybill or reference?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "includeNews": true |
| }, |
| "tool": "get_support_info" |
| }, |
| "raw": "<start_function_call>call:get_support_info{includeNews:true}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Your shipment to Kotaencoders." |
| }, |
| "raw": "Your shipment to Kotaencoders.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Sure \u2014 Mumbai is a major international hub." |
| }, |
| "raw": "Sure \u2014 Mumbai is a major international hub.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "We don't have a demo centre in that city, could you let us know if you're looking for something else?", |
| "missing_fields": [ |
| "place" |
| ] |
| }, |
| "raw": "We don't have a demo centre in that city, could you let us know if you're looking for something else?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Lucknow" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Lucknow<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes, we have a centre in Kolkata at Jessore Road, Airport Gate 1." |
| }, |
| "raw": "Yes, we have a centre in Kolkata at Jessore Road, Airport Gate 1.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "Mumbai", |
| "mode": "domestic", |
| "to": "Chennai", |
| "weight": 7.8 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>Mumbai<escape>,mode:<escape>domestic<escape>,to:<escape>Chennai<escape>,weight:7.8}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "Mumbai", |
| "mode": "domestic", |
| "to": "Chennai", |
| "weight": 8.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>Mumbai<escape>,mode:<escape>domestic<escape>,to:<escape>Chennai<escape>,weight:8.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "Mumbai", |
| "mode": "domestic", |
| "to": "Chennai", |
| "weight": 8.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "\n<start_function_call>call:get_quote{from:<escape>Mumbai<escape>,mode:<escape>domestic<escape>,to:<escape>Chennai<escape>,weight:8.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL111111111" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL111111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Your shipment to Kotaencoders and we\u2019ll follow the tracking number." |
| }, |
| "raw": "Your shipment to Kotaencoders and we\u2019ll follow the tracking number.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." |
| }, |
| "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "You\u2019re welcome, happy to help." |
| }, |
| "raw": "You\u2019re welcome, happy to help.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Thanks for reaching out, have a great day!" |
| }, |
| "raw": "Thanks for reaching out, have a great day!<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I\u2019m glad to hear you\u2019re doing well, let me know if you need any help with a shipment." |
| }, |
| "raw": "I\u2019m glad to hear you\u2019re doing well, let me know if you need any help with a shipment.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "includeNews": true |
| }, |
| "tool": "get_support_info" |
| }, |
| "raw": "<start_function_call>call:get_support_info{includeNews:true}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I\u2019m sorry, that\u2019s outside the scope of our shipping services, but I can help you find another option." |
| }, |
| "raw": "I\u2019m sorry, that\u2019s outside the scope of our shipping services, but I can help you find another option.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "I\u2019m not sure if that item can be shipped, could you please provide the correct weight in kilograms?", |
| "missing_fields": [ |
| "weight" |
| ] |
| }, |
| "raw": "I\u2019m not sure if that item can be shipped, could you please provide the correct weight in kilograms?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL000000001" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL000000001<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I\u2019m sorry, that\u2019s outside the scope of our shipping services, but I can help you with tracking." |
| }, |
| "raw": "I\u2019m sorry, that\u2019s outside the scope of our shipping services, but I can help you with tracking.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I\u2019m not able to guess a numerical number, but I can help you with any shipping needs you have." |
| }, |
| "raw": "I\u2019m not able to guess a numerical number, but I can help you with any shipping needs you have.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you please provide the waybill or reference number you\u2019d like me to look up?", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "Could you please provide the waybill or reference number you\u2019d like me to look up?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "What is the delivery address?", |
| "missing_fields": [ |
| "destination" |
| ] |
| }, |
| "raw": "What is the delivery address?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "Mumbai", |
| "mode": "domestic", |
| "to": "Kolkata", |
| "weight": 3.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>Mumbai<escape>,mode:<escape>domestic<escape>,to:<escape>Kolkata<escape>,weight:3.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "For a domestic shipment to Kolkata, the fastest option costs \u20b9634, and the most economical is the Northline Surface at \u20b9346." |
| }, |
| "raw": "For a domestic shipment to Kolkata, the fastest option costs \u20b9634, and the most economical is the Northline Surface at \u20b9346.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "New Delhi", |
| "mode": "domestic", |
| "to": "Chennai", |
| "weight": 6.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>New Delhi<escape>,mode:<escape>domestic<escape>,to:<escape>Chennai<escape>,weight:6.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL111111111" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL111111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "New Delhi" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>New Delhi<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline is a learning organisation that develops supply-chain and fulfilment solutions." |
| }, |
| "raw": "Northline is a learning organisation that develops supply-chain and fulfilment solutions.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." |
| }, |
| "raw": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline is headquartered in Mumbai, at Northline House on Sahar Airport Road in Andheri East." |
| }, |
| "raw": "Northline is headquartered in Mumbai, at Northline House on Sahar Airport Road in Andheri East.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline began operations in 2001 and has grown from a regional air express start-up into a national network." |
| }, |
| "raw": "Northline began operations in 2001 and has grown from a regional air express start-up into a national network.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Northline" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Northline<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Demo locations are based in Mumbai, Kolkata and Nashik." |
| }, |
| "raw": "Demo locations are based in Mumbai, Kolkata and Nashik.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes \u2014 we provide integrated warehousing and distribution." |
| }, |
| "raw": "Yes \u2014 we provide integrated warehousing and distribution.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline is part of the OrbitLink global logistics alliance, which powers our international reach." |
| }, |
| "raw": "Northline is part of the OrbitLink global logistics alliance, which powers our international reach.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes \u2014 Northline Aviation operates 8 dedicated freighters with bonded warehousing and ground handling." |
| }, |
| "raw": "Yes \u2014 Northline Aviation operates 8 dedicated freighters with bonded warehousing and ground handling.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "dangerous" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>dangerous<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." |
| }, |
| "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics." |
| }, |
| "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "In short \u2014 delivery issues are reported through customer service." |
| }, |
| "raw": "In short \u2014 delivery issues are reported through customer service.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Quick answer: Northline provides integrated warehousing and distribution." |
| }, |
| "raw": "Quick answer: Northline provides integrated warehousing and distribution.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "My Northline keeps invoices and reports together, and GST details are part of your shipping documentation." |
| }, |
| "raw": "My Northline keeps invoices and reports together, and GST details are part of your shipping documentation.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline is part of the OrbitLink global logistics alliance, which powers our international reach." |
| }, |
| "raw": "Northline is part of the OrbitLink global logistics alliance, which powers our international reach.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Sure \u2014 Northline provides integrated warehousing and distribution." |
| }, |
| "raw": "Sure \u2014 Northline provides integrated warehousing and distribution.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline reports 98.4% of shipments delivered on time, with visibility at every scan." |
| }, |
| "raw": "Northline reports 98.4% of shipments delivered on time, with visibility at every scan.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "HANDOFF", |
| "content": "Northline reports 98.4% on-time delivery and proactive customer support." |
| }, |
| "raw": "Northline reports 98.4% on-time delivery and proactive customer support.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." |
| }, |
| "raw": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "My Northline keeps invoices and reports together, and GST details are part of your shipping documentation." |
| }, |
| "raw": "My Northline keeps invoices and reports together, and GST details are part of your shipping documentation.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "HANDOFF", |
| "content": "Demo prices are estimates and not live tariffs, so customer support needs to provide the correct information." |
| }, |
| "raw": "Demo prices are estimates and not live tariffs, so customer support needs to provide the correct information.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I\u2019m sorry, that\u2019s outside our shipping policies, but we can help you with any other shipping needs." |
| }, |
| "raw": "I\u2019m sorry, that\u2019s outside our shipping policies, but we can help you with any other shipping needs.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." |
| }, |
| "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." |
| }, |
| "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Delivery issues are reported through customer service, not through the claims system." |
| }, |
| "raw": "Delivery issues are reported through customer service, not through the claims system.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "HANDOFF", |
| "content": "Sure \u2014 address changes are handled by customer support." |
| }, |
| "raw": "Sure \u2014 address changes are handled by customer support.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "In short \u2014 delivery issues are reported through customer service." |
| }, |
| "raw": "In short \u2014 delivery issues are reported through customer service.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "packing" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>packing<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you let me know the waybill or reference number you\u2019d like me to look up?", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "Could you let me know the waybill or reference number you\u2019d like me to look up?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "Mumbai", |
| "mode": "domestic", |
| "to": "New Delhi", |
| "weight": 8.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>Mumbai<escape>,mode:<escape>domestic<escape>,to:<escape>New Delhi<escape>,weight:8.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Domestic Priority is \u20b91224, while the Northline Surface is \u20b9666." |
| }, |
| "raw": "Domestic Priority is \u20b91224, while the Northline Surface is \u20b9666.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Sure \u2014 Northline has more than 11." |
| }, |
| "raw": "Sure \u2014 Northline has more than 11.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "HANDOFF", |
| "content": "Our support team will get back to you by email with a confirmation number." |
| }, |
| "raw": "Our support team will get back to you by email with a confirmation number.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL111111111" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL111111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Your shipment to Kotaencoders and we\u2019ll follow the tracking link." |
| }, |
| "raw": "Your shipment to Kotaencoders and we\u2019ll follow the tracking link.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "DOC-4177" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>DOC-4177<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Your shipment to Kotaencoders and we\u2019ll follow the tracking link." |
| }, |
| "raw": "Your shipment to Kotaencoders and we\u2019ll follow the tracking link.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL111111111" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL111111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Your shipment to Kochi is currently delayed. Please provide an alternative way to the delivery address.", |
| "missing_fields": [ |
| "destination" |
| ] |
| }, |
| "raw": "Your shipment to Kochi is currently delayed. Please provide an alternative way to the delivery address.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "Chennai", |
| "mode": "domestic", |
| "to": "Mumbai", |
| "weight": 0.5 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>Chennai<escape>,mode:<escape>domestic<escape>,to:<escape>Mumbai<escape>,weight:0.5}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "For Chennai to Mumbai domestic flights are conducted on the Delhi-Mumbai route, with a real-time tracking system and proof of delivery available." |
| }, |
| "raw": "For Chennai to Mumbai domestic flights are conducted on the Delhi-Mumbai route, with a real-time tracking system and proof of delivery available.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "New Delhi", |
| "mode": "domestic", |
| "to": "Germany", |
| "weight": 2.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>New Delhi<escape>,mode:<escape>domestic<escape>,to:<escape>Germany<escape>,weight:2.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "OrbitLink Worldwide will ship from New Delhi to Germany for you, with a 2\u20134 business day delivery quote." |
| }, |
| "raw": "OrbitLink Worldwide will ship from New Delhi to Germany for you, with a 2\u20134 business day delivery quote.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Hyderabad" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Hyderabad<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes, we have a centre in Hyderabad at Begumpet Main Road, Hyderabad." |
| }, |
| "raw": "Yes, we have a centre in Hyderabad at Begumpet Main Road, Hyderabad.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "700052" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>700052<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes, we have a centre in Kolkata at Jessore Road, Airport Gate 1." |
| }, |
| "raw": "Yes, we have a centre in Kolkata at Jessore Road, Airport Gate 1.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "New Delhi" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>New Delhi<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes, we have a centre in New Delhi." |
| }, |
| "raw": "Yes, we have a centre in New Delhi.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "overview" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>overview<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We offer Domestic Priority, Air Express Package, Northline Surface, and eCom Lite Surface. Let me know which you'd like to discuss." |
| }, |
| "raw": "We offer Domestic Priority, Air Express Package, Northline Surface, and eCom Lite Surface. Let me know which you'd like to discuss.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Airport-to-Airport" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Airport-to-Airport<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We offer the Aviation service." |
| }, |
| "raw": "We offer the Aviation service.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "documents" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>documents<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Documentation: Non-document shipments need a complete commercial invoice." |
| }, |
| "raw": "Documentation: Non-document shipments need a complete commercial invoice.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "restricted" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>restricted<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Currency and negotiable instruments are among the banned and restricted commodities." |
| }, |
| "raw": "Currency and negotiable instruments are among the banned and restricted commodities.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "dangerous" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>dangerous<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "On hazardous and corrosive substances \u2014 Explosives, gases, flammable liquids, toxic substances and corrosives generally cannot travel on standard express products." |
| }, |
| "raw": "On hazardous and corrosive substances \u2014 Explosives, gases, flammable liquids, toxic substances and corrosives generally cannot travel on standard express products.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "packing" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>packing<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Use a rigid outer box that can support the shipment weight." |
| }, |
| "raw": "Use a rigid outer box that can support the shipment weight.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "conditions" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>conditions<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "For every shipment, this website is a demonstration \u2014 quotes, tracking and forms are simulated." |
| }, |
| "raw": "For every shipment, this website is a demonstration \u2014 quotes, tracking and forms are simulated.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "overview" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>overview<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Shipping guide: Prepare documents, check restricted items, and pack securely before tendering a shipment." |
| }, |
| "raw": "Shipping guide: Prepare documents, check restricted items, and pack securely before tendering a shipment.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "includeNews": true |
| }, |
| "tool": "get_support_info" |
| }, |
| "raw": "<start_function_call>call:get_support_info{includeNews:true}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." |
| }, |
| "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "Your shipment is not there yet?" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>Your shipment is not there yet?<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." |
| }, |
| "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "includeNews": true |
| }, |
| "tool": "get_support_info" |
| }, |
| "raw": "<start_function_call>call:get_support_info{includeNews:true}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." |
| }, |
| "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "packing" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>packing<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Use a rigid outer box that can support the shipment weight." |
| }, |
| "raw": "Use a rigid outer box that can support the shipment weight.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Hyderabad" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Hyderabad<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We have a centre in Hyderabad at Begumpet Main Road, Hyderabad." |
| }, |
| "raw": "We have a centre in Hyderabad at Begumpet Main Road, Hyderabad.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Kolkata" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Kolkata<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes, we have a centre in Kolkata at Jessore Road, Airport Gate 1." |
| }, |
| "raw": "Yes, we have a centre in Kolkata at Jessore Road, Airport Gate 1.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL111111111" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL111111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Your shipment to Kotaencoders and we\u2019ll follow the tracking number to your clipboard." |
| }, |
| "raw": "Your shipment to Kotaencoders and we\u2019ll follow the tracking number to your clipboard.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you share the waybill or reference number?", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "Could you share the waybill or reference number?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "What is the weight of your parcel in kilograms?", |
| "missing_fields": [ |
| "weight" |
| ] |
| }, |
| "raw": "What is the weight of your parcel in kilograms?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Where is it going?", |
| "missing_fields": [ |
| "destination" |
| ] |
| }, |
| "raw": "Where is it going?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Where is it going?", |
| "missing_fields": [ |
| "destination" |
| ] |
| }, |
| "raw": "Where is it going?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "documents" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>documents<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you share the city or PIN code you\u2019d like to check?", |
| "missing_fields": [ |
| "place" |
| ] |
| }, |
| "raw": "Could you share the city or PIN code you\u2019d like to check?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "overview" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>overview<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL 123 456" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL 123 456<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL381313534" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL381313534<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "We couldn't find a waybill with the number NL381313534, could you double-check?", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "We couldn't find a waybill with the number NL381313534, could you double-check?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "Mumbai", |
| "mode": "international", |
| "to": "New Delhi", |
| "weight": 0.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>Mumbai<escape>,mode:<escape>international<escape>,to:<escape>New Delhi<escape>,weight:0.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Jaipur" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Jaipur<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "We don't have a demo location in that city, could you let us know the city you are interested in?", |
| "missing_fields": [ |
| "place" |
| ] |
| }, |
| "raw": "We don't have a demo location in that city, could you let us know the city you are interested in?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL0000000000" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL0000000000<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "The tracking system is currently unavailable; please try again shortly." |
| }, |
| "raw": "The tracking system is currently unavailable; please try again shortly.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL9999999999" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL9999999999<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "The lookup timed out. Please try again shortly." |
| }, |
| "raw": "The lookup timed out. Please try again shortly.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "What is the delivery address?", |
| "missing_fields": [ |
| "destination" |
| ] |
| }, |
| "raw": "What is the delivery address?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Our tracking system is currently unavailable; please try again shortly." |
| }, |
| "raw": "Our tracking system is currently unavailable; please try again shortly.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "999999" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>999999<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "The lookup timed out; please try again shortly." |
| }, |
| "raw": "The lookup timed out; please try again shortly.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL108659158" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL108659158<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "We couldn't find a match, could you please double-check the waybill number?", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "We couldn't find a match, could you please double-check the waybill number?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL111111111" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL111111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "\u22a0\u0101na m\u0101\u02bb\u016bwili \u2014 m\u0101\u02bb\u016bwili aina\u02bba koe hokea i t\u016ba koe hoke\u02bba." |
| }, |
| "raw": "\u22a0\u0101na m\u0101\u02bb\u016bwili \u2014 m\u0101\u02bb\u016bwili aina\u02bba koe hokea i t\u016ba koe hoke\u02bba.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Jaipur" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Jaipur<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "We don't have a demo location in that area, could you let us know if you have a different city or PIN code?", |
| "missing_fields": [ |
| "place" |
| ] |
| }, |
| "raw": "We don't have a demo location in that area, could you let us know if you have a different city or PIN code?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Kolkata" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Kolkata<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes, we have a centre in Kolkata at Jessore Road, Airport Gate 1." |
| }, |
| "raw": "Yes, we have a centre in Kolkata at Jessore Road, Airport Gate 1.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "New Delhi", |
| "mode": "domestic", |
| "to": "New Delhi", |
| "weight": 1.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>New Delhi<escape>,mode:<escape>domestic<escape>,to:<escape>New Delhi<escape>,weight:1.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "New Delhi", |
| "mode": "domestic", |
| "to": "New Delhi", |
| "weight": 0.5 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>New Delhi<escape>,mode:<escape>domestic<escape>,to:<escape>New Delhi<escape>,weight:0.5}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "For a domestic shipment to New Delhi, the fastest option costs \u20b9339." |
| }, |
| "raw": "For a domestic shipment to New Delhi, the fastest option costs \u20b9339.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL11111111" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL11111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Your shipment to Kotaencoders and we\u2019ll follow the tracking link." |
| }, |
| "raw": "Your shipment to Kotaencoders and we\u2019ll follow the tracking link.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Hey there, how can I help you with tracking, pricing, or arranging a pickup?" |
| }, |
| "raw": "Hey there, how can I help you with tracking, pricing, or arranging a pickup?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We wish you a pleasant day and a speedy delivery." |
| }, |
| "raw": "We wish you a pleasant day and a speedy delivery.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Thanks for reaching out, have a great day." |
| }, |
| "raw": "Thanks for reaching out, have a great day.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Sure \u2014 Northline is a learning organisation." |
| }, |
| "raw": "Sure \u2014 Northline is a learning organisation.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Hey there, how can I help you with tracking, pricing, or arranging a pickup?" |
| }, |
| "raw": "Hey there, how can I help you with tracking, pricing, or arranging a pickup?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I\u2019m sorry, that\u2019s outside the scope of our shipping services, but I can help you find another option." |
| }, |
| "raw": "I\u2019m sorry, that\u2019s outside the scope of our shipping services, but I can help you find another option.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes \u2014 Northline Express is a learning organisation where most managers are homegrown." |
| }, |
| "raw": "Yes \u2014 Northline Express is a learning organisation where most managers are homegrown.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I\u2019m sorry, that\u2019s outside our shipping services, but I can help you with tracking and arranging a pickup." |
| }, |
| "raw": "I\u2019m sorry, that\u2019s outside our shipping services, but I can help you with tracking and arranging a pickup.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you share the waybill or reference number?", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "Could you share the waybill or reference number?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I\u2019m not able to guess a numerical number, but I can help you with any shipping needs you have." |
| }, |
| "raw": "I\u2019m not able to guess a numerical number, but I can help you with any shipping needs you have.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you please provide the waybill or reference number you\u2019d like me to look up?", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "Could you please provide the waybill or reference number you\u2019d like me to look up?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "New Delhi", |
| "mode": "domestic", |
| "to": "New Delhi", |
| "weight": 1.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>New Delhi<escape>,mode:<escape>domestic<escape>,to:<escape>New Delhi<escape>,weight:1.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "New Delhi", |
| "mode": "domestic", |
| "to": "Chennai", |
| "weight": 1.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>New Delhi<escape>,mode:<escape>domestic<escape>,to:<escape>Chennai<escape>,weight:1.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "For New Delhi to Chennai, the Domestic Priority service costs you Next Business Day, while the Northline Surface service is delivered 3\u20135 business days away." |
| }, |
| "raw": "For New Delhi to Chennai, the Domestic Priority service costs you Next Business Day, while the Northline Surface service is delivered 3\u20135 business days away.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "Chennai", |
| "mode": "domestic", |
| "to": "Kolkata", |
| "weight": 11.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>Chennai<escape>,mode:<escape>domestic<escape>,to:<escape>Kolkata<escape>,weight:11.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "NL111111111" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>NL111111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Mumbai" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Mumbai<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." |
| }, |
| "raw": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." |
| }, |
| "raw": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline is headquartered in Mumbai, at Northline House on Sahar Airport Road in Andheri East." |
| }, |
| "raw": "Northline is headquartered in Mumbai, at Northline House on Sahar Airport Road in Andheri East.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline was founded in 1981 and was launched in 1984." |
| }, |
| "raw": "Northline was founded in 1981 and was launched in 1984.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline has more than 11,000 people and serves over 56,400 locations across India." |
| }, |
| "raw": "Northline has more than 11,000 people and serves over 56,400 locations across India.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Our supply-chain solution covers integrated warehousing and distribution from 85 locations." |
| }, |
| "raw": "Our supply-chain solution covers integrated warehousing and distribution from 85 locations.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "India" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>India<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." |
| }, |
| "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes \u2014 Northline Aviation operates 8 dedicated freighters with bonded warehousing and ground handling." |
| }, |
| "raw": "Yes \u2014 Northline Aviation operates 8 dedicated freighters with bonded warehousing and ground handling.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline runs 85 warehousing and distribution locations that support supply-chain and fulfilment needs." |
| }, |
| "raw": "Northline runs 85 warehousing and distribution locations that support supply-chain and fulfilment needs.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." |
| }, |
| "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "In short \u2014 Northline provides integrated warehousing and distribution." |
| }, |
| "raw": "In short \u2014 Northline provides integrated warehousing and distribution.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "documents" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>documents<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." |
| }, |
| "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." |
| }, |
| "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline is led by a management team that champions sustainability and operational excellence." |
| }, |
| "raw": "Northline is led by a management team that champions sustainability and operational excellence.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline is part of the IATA member express air and integrated transportation organization, which powers our supply-chain and distribution needs." |
| }, |
| "raw": "Northline is part of the IATA member express air and integrated transportation organization, which powers our supply-chain and distribution needs.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Our programmes focus on climate protection, disaster response, health, livelihoods and education." |
| }, |
| "raw": "Our programmes focus on climate protection, disaster response, health, livelihoods and education.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline reports 98.4% of shipments delivered on time, with visibility at every scan." |
| }, |
| "raw": "Northline reports 98.4% of shipments delivered on time, with visibility at every scan.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "In short \u2014 Northline provides integrated warehousing and distribution." |
| }, |
| "raw": "In short \u2014 Northline provides integrated warehousing and distribution.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "In short \u2014 Northline provides integrated warehousing and distribution." |
| }, |
| "raw": "In short \u2014 Northline provides integrated warehousing and distribution.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." |
| }, |
| "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "bans" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>bans<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Delivery issues are reported through customer service, not through our systems." |
| }, |
| "raw": "Delivery issues are reported through customer service, not through our systems.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "HANDOFF", |
| "content": "We apologize for the delivery issue, but our systems are unable to process your request and our support team will follow up with you via email." |
| }, |
| "raw": "We apologize for the delivery issue, but our systems are unable to process your request and our support team will follow up with you via email.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "In short \u2014 Northline provides integrated warehousing and distribution." |
| }, |
| "raw": "In short \u2014 Northline provides integrated warehousing and distribution.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Delivery issues are reported through customer service, not through our systems." |
| }, |
| "raw": "Delivery issues are reported through customer service, not through our systems.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others." |
| }, |
| "raw": "We work across e-commerce, pharmaceuticals, automotive, banking and electronics, among others.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We support returns and reverse logistics for e-commerce as part of our business solutions." |
| }, |
| "raw": "We support returns and reverse logistics for e-commerce as part of our business solutions.<end_of_turn>" |
| } |
| ], |
| "revision": "39eccb091651513a5dfb56892d3714c1b5b8276c" |
| } |
