| { |
| "adapter": "checkpoints/fg270m_base_v6_r16_lr2e-04_seed42", |
| "arm": "sft_base_v6", |
| "creation_date": "2026-09-19", |
| "decoding": { |
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| "model": "google/functiongemma-270m-it", |
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| }, |
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| "COMPANY_SIZE": { |
| "n": 2, |
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| }, |
| "COMPANY_SUPPLY_CHAIN": { |
| "n": 2, |
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| }, |
| "COMPANY_SUSTAINABILITY": { |
| "n": 2, |
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| }, |
| "COMPANY_TECHNOLOGY": { |
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| }, |
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| }, |
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| "n": 1, |
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| }, |
| "CONFLICTING_INFO": { |
| "n": 2, |
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| }, |
| "CUSTOMS_DUTIES": { |
| "n": 1, |
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| }, |
| "DELIVERY_OPTIONS": { |
| "n": 1, |
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| }, |
| "GOODBYE": { |
| "n": 2, |
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| }, |
| "GREETING": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "GUIDE_CONDITIONS": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "GUIDE_DANGEROUS": { |
| "n": 4, |
| "success": 0.75 |
| }, |
| "GUIDE_DOCUMENTS": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "GUIDE_MISSING_TOPIC": { |
| "n": 2, |
| "success": 0.0 |
| }, |
| "GUIDE_OVERVIEW": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "GUIDE_PACKING": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "GUIDE_RESTRICTED": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "HELP_CAPABILITIES": { |
| "n": 10, |
| "success": 1.0 |
| }, |
| "HINGLISH": { |
| "n": 1, |
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| }, |
| "INSURANCE_COVERAGE": { |
| "n": 1, |
| "success": 1.0 |
| }, |
| "ITEM_ELIGIBILITY": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "LOCATION_BY_PIN": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "LOCATION_DIRECT": { |
| "n": 4, |
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| }, |
| "LOCATION_MISSING_PLACE": { |
| "n": 2, |
| "success": 0.5 |
| }, |
| "LOCATION_NOT_FOUND": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "LOCATION_SERVICE_FILTER": { |
| "n": 4, |
| "success": 0.5 |
| }, |
| "LOCATION_TIMEOUT": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "LOCATION_WRONG_PLACE_RECOVERY": { |
| "n": 8, |
| "success": 0.5 |
| }, |
| "MULTITURN_CORRECTION": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "MULTITURN_REFERENCE": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "MULTITURN_SLOT_FILL": { |
| "n": 6, |
| "success": 0.5 |
| }, |
| "MULTITURN_TOPIC_CHANGE": { |
| "n": 2, |
| "success": 0.5 |
| }, |
| "OUT_OF_SCOPE": { |
| "n": 5, |
| "success": 0.8 |
| }, |
| "PACKAGING_ADVICE": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "PICKUP_SCHEDULING": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "PRICING_POLICY": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "PROMPT_INJECTION": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "PROOF_OF_DELIVERY": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "QUOTE_DIRECT": { |
| "n": 4, |
| "success": 0.75 |
| }, |
| "QUOTE_INTERNATIONAL": { |
| "n": 4, |
| "success": 0.5 |
| }, |
| "QUOTE_INVALID_WEIGHT": { |
| "n": 2, |
| "success": 0.5 |
| }, |
| "QUOTE_MISSING_DESTINATION": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "QUOTE_MISSING_MULTIPLE": { |
| "n": 2, |
| "success": 0.5 |
| }, |
| "QUOTE_MISSING_ORIGIN": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "QUOTE_MISSING_WEIGHT": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "QUOTE_UNAVAILABLE": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "QUOTE_WRONG_WEIGHT_RECOVERY": { |
| "n": 6, |
| "success": 0.833 |
| }, |
| "REDELIVERY_ADDRESS_CHANGE": { |
| "n": 1, |
| "success": 1.0 |
| }, |
| "REQUEST_TO_FABRICATE": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "REQUEST_TO_GUESS": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "RETURNS_REVERSE": { |
| "n": 1, |
| "success": 1.0 |
| }, |
| "SERVICE_DETAIL": { |
| "n": 4, |
| "success": 0.5 |
| }, |
| "SERVICE_LIST": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "SERVICE_POINT_LOCKER": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "SMALLTALK": { |
| "n": 3, |
| "success": 1.0 |
| }, |
| "SUPPORT_CONTACT": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "SUPPORT_FAQ": { |
| "n": 4, |
| "success": 0.75 |
| }, |
| "SUPPORT_NEWS": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "THANKS": { |
| "n": 2, |
| "success": 1.0 |
| }, |
| "TOOL_INJECTION": { |
| "n": 2, |
| "success": 0.5 |
| }, |
| "TRACK_DIRECT": { |
| "n": 4, |
| "success": 0.75 |
| }, |
| "TRACK_INVALID_FORMAT": { |
| "n": 2, |
| "success": 0.5 |
| }, |
| "TRACK_MISSING_NUMBER": { |
| "n": 2, |
| "success": 0.5 |
| }, |
| "TRACK_MULTIPLE": { |
| "n": 4, |
| "success": 0.5 |
| }, |
| "TRACK_NOT_FOUND": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "TRACK_REFERENCE": { |
| "n": 4, |
| "success": 0.75 |
| }, |
| "TRACK_STATUS_CONTRADICTION": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "TRACK_TIMEOUT": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "TRACK_UNAVAILABLE": { |
| "n": 4, |
| "success": 1.0 |
| }, |
| "TRACK_WRONG_NUMBER_RECOVERY": { |
| "n": 8, |
| "success": 1.0 |
| }, |
| "TYPOS": { |
| "n": 1, |
| "success": 1.0 |
| } |
| }, |
| "predictions": [ |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL11111111" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL11111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Your shipment to Kota, Malaysia is currently blocked due to a delivery issue. Please provide the new waybill or reference number.", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "Your shipment to Kota, Malaysia is currently blocked due to a delivery issue. Please provide the new waybill or reference number.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "restricted" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>restricted<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Your shipment to Kochi is currently delayed and needs to be picked up." |
| }, |
| "raw": "Your shipment to Kochi is currently delayed and needs to be picked up.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL111111111" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL111111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Your shipment to Kochi is still delayed, so we need to investigate the issue." |
| }, |
| "raw": "Your shipment to Kochi is still delayed, so we need to investigate the issue.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you please provide the parcel weight in kilograms?", |
| "missing_fields": [ |
| "weight" |
| ] |
| }, |
| "raw": "Could you please provide the parcel weight in kilograms?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Chennai to New Delhi for 8.0 kg: Domestic Priority at \u20b91224, or Northline Surface for \u20b9666." |
| }, |
| "raw": "Chennai to New Delhi for 8.0 kg: Domestic Priority at \u20b91224, or Northline Surface for \u20b9666.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "Kolkata", |
| "mode": "domestic", |
| "to": "United States", |
| "weight": 2.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>Kolkata<escape>,mode:<escape>domestic<escape>,to:<escape>United States<escape>,weight:2.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "OrbitLink Worldwide delivers from Kolkata to the United States in 2\u20134 business days for \u20b92770, with the option of Express Easy for \u20b92180." |
| }, |
| "raw": "OrbitLink Worldwide delivers from Kolkata to the United States in 2\u20134 business days for \u20b92770, with the option of Express Easy for \u20b92180.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Kolkata" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Kolkata<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes, we have a centre in Kolkata on Jessore Road, at Airport Gate 1." |
| }, |
| "raw": "Yes, we have a centre in Kolkata on Jessore Road, at Airport Gate 1.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "700052" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>700052<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes, we cover the region of Kolkata on-site." |
| }, |
| "raw": "Yes, we cover the region of Kolkata on-site.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Kolkata" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Kolkata<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes, Kolkata has an International centre on Jessore Road, at Airport Gate 1." |
| }, |
| "raw": "Yes, Kolkata has an International centre on Jessore Road, at Airport Gate 1.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": {}, |
| "tool": "lookup_services" |
| }, |
| "raw": "<start_function_call>call:lookup_services{}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Our services include Domestic Priority, Air Express Package, Northline Surface, eCom Lite Surface, and airport-to-airport services." |
| }, |
| "raw": "Our services include Domestic Priority, Air Express Package, Northline Surface, eCom Lite Surface, and airport-to-airport services.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "restricted" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>restricted<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Our Smart Box offers a price quote, delivery details, and scheduling." |
| }, |
| "raw": "Our Smart Box offers a price quote, delivery details, and scheduling.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "documents" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>documents<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "For non-document shipments, you must provide a complete commercial invoice." |
| }, |
| "raw": "For non-document shipments, you must provide a complete commercial invoice.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "restricted" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>restricted<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Currency and negotiable instruments are among the banned and restricted commodities." |
| }, |
| "raw": "Currency and negotiable instruments are among the banned and restricted commodities.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "dangerous" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>dangerous<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "On hazardous materials \u2014 Dangerous goods are classified as such and require a Specialist permit before shipment can be carried." |
| }, |
| "raw": "On hazardous materials \u2014 Dangerous goods are classified as such and require a Specialist permit before shipment can be carried.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "packing" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>packing<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Use a rigid outer box that can support the shipment weight." |
| }, |
| "raw": "Use a rigid outer box that can support the shipment weight.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "conditions" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>conditions<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Every real shipment is governed by current Northline or OrbitLink conditions of carriage." |
| }, |
| "raw": "Every real shipment is governed by current Northline or OrbitLink conditions of carriage.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "overview" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>overview<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Prepare documents, check restricted items, and pack securely before tendering a shipment." |
| }, |
| "raw": "Prepare documents, check restricted items, and pack securely before tendering a shipment.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "includeNews": true |
| }, |
| "tool": "get_support_info" |
| }, |
| "raw": "<start_function_call>call:get_support_info{includeNews:true}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." |
| }, |
| "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "conditions" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>conditions<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." |
| }, |
| "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "includeNews": true |
| }, |
| "tool": "get_support_info" |
| }, |
| "raw": "<start_function_call>call:get_support_info{includeNews:true}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." |
| }, |
| "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "packing" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>packing<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Use a rigid outer box that can support the shipment weight." |
| }, |
| "raw": "Use a rigid outer box that can support the shipment weight.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "New Delhi" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>New Delhi<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes, we have a centre in New Delhi on Cargo Terminal 2, IGI Airport, New Delhi." |
| }, |
| "raw": "Yes, we have a centre in New Delhi on Cargo Terminal 2, IGI Airport, New Delhi.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Hyderabad" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Hyderabad<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes, Hyderabad is covered at Begumpet Main Road, Hyderabad." |
| }, |
| "raw": "Yes, Hyderabad is covered at Begumpet Main Road, Hyderabad.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL111111111" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL111111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Your shipment to Kochi is currently blocked due to a delivery issue, so we cannot proceed with the pickup. Please provide the new waybill or reference number.", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "Your shipment to Kochi is currently blocked due to a delivery issue, so we cannot proceed with the pickup. Please provide the new waybill or reference number.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "includeNews": true |
| }, |
| "tool": "get_support_info" |
| }, |
| "raw": "<start_function_call>call:get_support_info{includeNews:true}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you please provide the weight of your parcel in kilograms?", |
| "missing_fields": [ |
| "weight" |
| ] |
| }, |
| "raw": "Could you please provide the weight of your parcel in kilograms?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "What is the pickup location?", |
| "missing_fields": [ |
| "origin" |
| ] |
| }, |
| "raw": "What is the pickup location?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Where is it going?", |
| "missing_fields": [ |
| "destination" |
| ] |
| }, |
| "raw": "Where is it going?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you let me know the origin, destination and parcel weight in kg?", |
| "missing_fields": [ |
| "weight", |
| "origin", |
| "destination" |
| ] |
| }, |
| "raw": "Could you let me know the origin, destination and parcel weight in kg?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you please provide your waybill or reference number?", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "Could you please provide your waybill or reference number?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "overview" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>overview<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL12" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL12<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL243296648" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL243296648<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "HANDOFF", |
| "content": "We couldn't find a shipment with that number, but our support team will investigate." |
| }, |
| "raw": "We couldn't find a shipment with that number, but our support team will investigate.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "Hyderabad", |
| "mode": "domestic", |
| "to": "Chennai", |
| "weight": 0.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>Hyderabad<escape>,mode:<escape>domestic<escape>,to:<escape>Chennai<escape>,weight:0.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Goa" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Goa<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "HANDOFF", |
| "content": "We don't have coverage for that area, but our support team can help." |
| }, |
| "raw": "We don't have coverage for that area, but our support team can help.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL0000000000" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL0000000000<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Our tracking system is currently unavailable; please try again shortly." |
| }, |
| "raw": "Our tracking system is currently unavailable; please try again shortly.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL9999999999" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL9999999999<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "The lookup timed out; please try again shortly." |
| }, |
| "raw": "The lookup timed out; please try again shortly.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "000000", |
| "mode": "domestic", |
| "to": "Mumbai", |
| "weight": 2.5 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>000000<escape>,mode:<escape>domestic<escape>,to:<escape>Mumbai<escape>,weight:2.5}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Our tracking system is currently unavailable; please try again shortly." |
| }, |
| "raw": "Our tracking system is currently unavailable; please try again shortly.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "999999" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>999999<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "The lookup timed out; please try again shortly." |
| }, |
| "raw": "The lookup timed out; please try again shortly.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL579398158" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL579398158<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "We couldn't find a shipment with that number, could you double-check the waybill or reference?", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "We couldn't find a shipment with that number, could you double-check the waybill or reference?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL111111111" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL111111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Your shipment to Kota, Malaysia is currently delayed and needs to be picked up." |
| }, |
| "raw": "Your shipment to Kota, Malaysia is currently delayed and needs to be picked up.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Sure \u2014 Mumbai is at the northern tip of India." |
| }, |
| "raw": "Sure \u2014 Mumbai is at the northern tip of India.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "HANDOFF", |
| "content": "We don't have coverage for that area, but our support team can help." |
| }, |
| "raw": "We don't have coverage for that area, but our support team can help.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Lucknow" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Lucknow<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes, we have a centre in Kolkata on Jessore Road, at Airport Gate 1." |
| }, |
| "raw": "Yes, we have a centre in Kolkata on Jessore Road, at Airport Gate 1.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "Mumbai", |
| "mode": "domestic", |
| "to": "Chennai", |
| "weight": 1.8 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>Mumbai<escape>,mode:<escape>domestic<escape>,to:<escape>Chennai<escape>,weight:1.8}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "Mumbai", |
| "mode": "domestic", |
| "to": "Chennai", |
| "weight": 8.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>Mumbai<escape>,mode:<escape>domestic<escape>,to:<escape>Chennai<escape>,weight:8.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Call to action: Get a quote for a shipment." |
| }, |
| "raw": "Call to action: Get a quote for a shipment.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL111111111" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL111111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Your shipment to Kochi is currently delayed and needs to be picked up." |
| }, |
| "raw": "Your shipment to Kochi is currently delayed and needs to be picked up.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Quick answer: Northline Express is an express air and integrated transportation company." |
| }, |
| "raw": "Quick answer: Northline Express is an express air and integrated transportation company.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "You\u2019re welcome, happy to help." |
| }, |
| "raw": "You\u2019re welcome, happy to help.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Thanks for choosing Northline Express, this is an express air and integrated transportation solution." |
| }, |
| "raw": "Thanks for choosing Northline Express, this is an express air and integrated transportation solution.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I\u2019m glad to hear you\u2019re doing well, let me know if there\u2019s anything I can do to assist with your shipping needs." |
| }, |
| "raw": "I\u2019m glad to hear you\u2019re doing well, let me know if there\u2019s anything I can do to assist with your shipping needs.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Thank you for choosing Northline Express, we wish you a pleasant day." |
| }, |
| "raw": "Thank you for choosing Northline Express, we wish you a pleasant day.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I can help with tracking, quotes, locations, and services." |
| }, |
| "raw": "I can help with tracking, quotes, locations, and services.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I can help with tracking, quotes, locations, and services." |
| }, |
| "raw": "I can help with tracking, quotes, locations, and services.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I can help with tracking, quotes, locations, and services." |
| }, |
| "raw": "I can help with tracking, quotes, locations, and services.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I can help with tracking, quotes, locations, and services." |
| }, |
| "raw": "I can help with tracking, quotes, locations, and services.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "I\u2019m not sure, could you give us a valid waybill or reference number?", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "I\u2019m not sure, could you give us a valid waybill or reference number?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Sure \u2014 let me get that quote." |
| }, |
| "raw": "Sure \u2014 let me get that quote.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Sure \u2014 let me get that quote." |
| }, |
| "raw": "Sure \u2014 let me get that quote.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I\u2019m not sure if I\u2019m up-to-date on the latest updates, but I\u2019m happy to help you with any shipping needs you have." |
| }, |
| "raw": "I\u2019m not sure if I\u2019m up-to-date on the latest updates, but I\u2019m happy to help you with any shipping needs you have.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I\u2019m sorry, I can\u2019t share that, but I can help you with any shipping needs you have." |
| }, |
| "raw": "I\u2019m sorry, I can\u2019t share that, but I can help you with any shipping needs you have.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I\u2019m sorry, I can\u2019t share that, but I can help you with any shipping needs you have." |
| }, |
| "raw": "I\u2019m sorry, I can\u2019t share that, but I can help you with any shipping needs you have.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "I\u2019m not sure, could you give us a valid waybill or reference number?", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "I\u2019m not sure, could you give us a valid waybill or reference number?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I\u2019m sorry, that request falls outside our shipping services, but I can help you with any shipping needs you have." |
| }, |
| "raw": "I\u2019m sorry, that request falls outside our shipping services, but I can help you with any shipping needs you have.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "Hyderabad", |
| "mode": "domestic", |
| "to": "New Zealand", |
| "weight": 10.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>Hyderabad<escape>,mode:<escape>domestic<escape>,to:<escape>New Zealand<escape>,weight:10.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "includeNews": true |
| }, |
| "tool": "get_support_info" |
| }, |
| "raw": "<start_function_call>call:get_support_info{includeNews:true}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Hyderabad is covered in Domestic Priority at \u20b91460, Northline Surface at \u20b9794, and Smart Box at \u20b9940." |
| }, |
| "raw": "Hyderabad is covered in Domestic Priority at \u20b91460, Northline Surface at \u20b9794, and Smart Box at \u20b9940.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "Mumbai", |
| "mode": "domestic", |
| "to": "Chennai", |
| "weight": 3.5 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>Mumbai<escape>,mode:<escape>domestic<escape>,to:<escape>Chennai<escape>,weight:3.5}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL111111111" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL111111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Hyderabad" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Hyderabad<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." |
| }, |
| "raw": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." |
| }, |
| "raw": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline is headquartered in Mumbai, at Northline House on Sahar Airport Road in Andheri East." |
| }, |
| "raw": "Northline is headquartered in Mumbai, at Northline House on Sahar Airport Road in Andheri East.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline began operations in 2001 and has grown from a regional air express start-up into a national network." |
| }, |
| "raw": "Northline began operations in 2001 and has grown from a regional air express start-up into a national network.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline Express Limited is an express air and integrated transportation and distribution company." |
| }, |
| "raw": "Northline Express Limited is an express air and integrated transportation and distribution company.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Sure \u2014 Northline reaches more than 220 countries and territories." |
| }, |
| "raw": "Sure \u2014 Northline reaches more than 220 countries and territories.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Sure \u2014 Northline serves over 26,600 locations across India." |
| }, |
| "raw": "Sure \u2014 Northline serves over 26,600 locations across India.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes \u2014 Northline Express is a learning organisation where most managers are homegrown." |
| }, |
| "raw": "Yes \u2014 Northline Express is a learning organisation where most managers are homegrown.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline Aviation is a learning organisation where most managers are new to aviation." |
| }, |
| "raw": "Northline Aviation is a learning organisation where most managers are new to aviation.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline has more than 56,000 people and serves over 26,000 locations across India." |
| }, |
| "raw": "Northline has more than 56,000 people and serves over 26,000 locations across India.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Sure \u2014 Northline offers integrated tracking for e-commerce." |
| }, |
| "raw": "Sure \u2014 Northline offers integrated tracking for e-commerce.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "In short \u2014 Northline aims to connect businesses across e-commerce and banking from India." |
| }, |
| "raw": "In short \u2014 Northline aims to connect businesses across e-commerce and banking from India.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Quick answer: Northline Express is a learning organisation." |
| }, |
| "raw": "Quick answer: Northline Express is a learning organisation.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Quick answer: demo quotes are estimates and not live tariffs." |
| }, |
| "raw": "Quick answer: demo quotes are estimates and not live tariffs.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." |
| }, |
| "raw": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline is led by a management team based in Mumbai, with more than 250 people in-house." |
| }, |
| "raw": "Northline is led by a management team based in Mumbai, with more than 250 people in-house.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "In short \u2014 Northline is an express air and integrated transportation and distribution company." |
| }, |
| "raw": "In short \u2014 Northline is an express air and integrated transportation and distribution company.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Our sustainability programs focus on climate protection, resource efficiency, and environmental protection." |
| }, |
| "raw": "Our sustainability programs focus on climate protection, resource efficiency, and environmental protection.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We deliver across India through more than 56,400 service locations, from metro cities to emerging towns." |
| }, |
| "raw": "We deliver across India through more than 56,400 service locations, from metro cities to emerging towns.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "includeNews": true |
| }, |
| "tool": "get_support_info" |
| }, |
| "raw": "<start_function_call>call:get_support_info{includeNews:true}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "In short \u2014 Northline Express is an express air and integrated transportation company." |
| }, |
| "raw": "In short \u2014 Northline Express is an express air and integrated transportation company.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "In short \u2014 Northline offers shipping services from 85 locations." |
| }, |
| "raw": "In short \u2014 Northline offers shipping services from 85 locations.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Sure \u2014 Northline offers integrated reverse logistics for e-commerce." |
| }, |
| "raw": "Sure \u2014 Northline offers integrated reverse logistics for e-commerce.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I\u2019m sorry, I can\u2019t share that, but I can help you with any shipping needs you have." |
| }, |
| "raw": "I\u2019m sorry, I can\u2019t share that, but I can help you with any shipping needs you have.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "HANDOFF", |
| "content": "Delivery instructions and rescheduling depend on the shipment, so customer support handles those changes." |
| }, |
| "raw": "Delivery instructions and rescheduling depend on the shipment, so customer support handles those changes.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "In short \u2014 Northline provides reverse logistics for e-commerce." |
| }, |
| "raw": "In short \u2014 Northline provides reverse logistics for e-commerce.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you please provide the waybill or reference number so I can look it up?", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "Could you please provide the waybill or reference number so I can look it up?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "In short \u2014 Northline is a learning organisation where most managers are new to e-commerce." |
| }, |
| "raw": "In short \u2014 Northline is a learning organisation where most managers are new to e-commerce.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "In short \u2014 delivery instructions and conditions are part of your return policy." |
| }, |
| "raw": "In short \u2014 delivery instructions and conditions are part of your return policy.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I\u2019m not able to share that information, but I can help you with any shipping needs you have." |
| }, |
| "raw": "I\u2019m not able to share that information, but I can help you with any shipping needs you have.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Delivery confirmations are live in real-time, set up from the account page.", |
| "missing_fields": [ |
| "origin" |
| ] |
| }, |
| "raw": "Delivery confirmations are live in real-time, set up from the account page.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Sure \u2014 Northline provides reverse logistics for e-commerce." |
| }, |
| "raw": "Sure \u2014 Northline provides reverse logistics for e-commerce.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "dangerous" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>dangerous<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Dangerous goods: Explosives, gases, flammable liquids, toxic substances and corrosives generally cannot travel on standard express products." |
| }, |
| "raw": "Dangerous goods: Explosives, gases, flammable liquids, toxic substances and corrosives generally cannot travel on standard express products.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL111111111" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL111111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Your shipment to Kota is currently delayed and needs to be picked up." |
| }, |
| "raw": "Your shipment to Kota is currently delayed and needs to be picked up.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "reference", |
| "query": "DOC-4177" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>reference<escape>,query:<escape>DOC-4177<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Your shipment to Kochi is currently blocked due to a delivery issue, so we cannot proceed with the pickup. Please provide an alternative delivery address.", |
| "missing_fields": [ |
| "destination" |
| ] |
| }, |
| "raw": "Your shipment to Kochi is currently blocked due to a delivery issue, so we cannot proceed with the pickup. Please provide an alternative delivery address.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL111111111" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL111111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Your shipment to Kochi is still delayed, so we need to investigate the issue." |
| }, |
| "raw": "Your shipment to Kochi is still delayed, so we need to investigate the issue.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "New Delhi", |
| "mode": "domestic", |
| "to": "Bengaluru", |
| "weight": 3.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>New Delhi<escape>,mode:<escape>domestic<escape>,to:<escape>Bengaluru<escape>,weight:3.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Latest quote is Domestic Priority, at \u20b9634, with delivery within the next business day." |
| }, |
| "raw": "Latest quote is Domestic Priority, at \u20b9634, with delivery within the next business day.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you let me know the delivery address?", |
| "missing_fields": [ |
| "destination" |
| ] |
| }, |
| "raw": "Could you let me know the delivery address?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "OrbitLink Worldwide delivers from Mumbai to the United Kingdom in the interim, at an estimated cost of \u20b92515." |
| }, |
| "raw": "OrbitLink Worldwide delivers from Mumbai to the United Kingdom in the interim, at an estimated cost of \u20b92515.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Bengaluru" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Bengaluru<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes, we have a centre in Bengaluru at HAL Airport Road, Kodihalli." |
| }, |
| "raw": "Yes, we have a centre in Bengaluru at HAL Airport Road, Kodihalli.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "700052" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>700052<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes, we have a centre in Kolkata on Jessore Road, at Airport Gate 1." |
| }, |
| "raw": "Yes, we have a centre in Kolkata on Jessore Road, at Airport Gate 1.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Kolkata" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Kolkata<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "HANDOFF", |
| "content": "We don't have a centre in that city, but our support team can assist you with shipping." |
| }, |
| "raw": "We don't have a centre in that city, but our support team can assist you with shipping.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": {}, |
| "tool": "lookup_services" |
| }, |
| "raw": "<start_function_call>call:lookup_services{}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Our services include Domestic Priority, Air Express Package, Northline Surface, eCom Lite Surface, and airport-to-airport services." |
| }, |
| "raw": "Our services include Domestic Priority, Air Express Package, Northline Surface, eCom Lite Surface, and airport-to-airport services.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": {}, |
| "tool": "lookup_services" |
| }, |
| "raw": "<start_function_call>call:lookup_services{}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We offer the Air Express Package. Let me know if you have any questions." |
| }, |
| "raw": "We offer the Air Express Package. Let me know if you have any questions.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "documents" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>documents<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "For non-document shipments, you must provide a complete commercial invoice." |
| }, |
| "raw": "For non-document shipments, you must provide a complete commercial invoice.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "restricted" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>restricted<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Currency and negotiable instruments are supported." |
| }, |
| "raw": "Currency and negotiable instruments are supported.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I\u2019m sorry, that request falls outside our shipping services, but I can help you find another shipping solution." |
| }, |
| "raw": "I\u2019m sorry, that request falls outside our shipping services, but I can help you find another shipping solution.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Explosives, gases, flammable liquids, toxic substances and corrosives generally cannot travel on standard express products." |
| }, |
| "raw": "Explosives, gases, flammable liquids, toxic substances and corrosives generally cannot travel on standard express products.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "packing" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>packing<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Use a rigid outer box that can support the shipment weight." |
| }, |
| "raw": "Use a rigid outer box that can support the shipment weight.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "conditions" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>conditions<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "On our demonstration \u2014 Conditions of carriage" |
| }, |
| "raw": "On our demonstration \u2014 Conditions of carriage<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "overview" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>overview<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Prepare documents, check restricted items, and pack securely before tendering a shipment." |
| }, |
| "raw": "Prepare documents, check restricted items, and pack securely before tendering a shipment.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "includeNews": true |
| }, |
| "tool": "get_support_info" |
| }, |
| "raw": "<start_function_call>call:get_support_info{includeNews:true}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." |
| }, |
| "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "includeNews": true |
| }, |
| "tool": "get_support_info" |
| }, |
| "raw": "<start_function_call>call:get_support_info{includeNews:true}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." |
| }, |
| "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "includeNews": true |
| }, |
| "tool": "get_support_info" |
| }, |
| "raw": "<start_function_call>call:get_support_info{includeNews:true}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Latest update: A flagship green integrated ground hub opens in Pataudi." |
| }, |
| "raw": "Latest update: A flagship green integrated ground hub opens in Pataudi.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "packing" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>packing<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Use a rigid outer box that can support the shipment weight." |
| }, |
| "raw": "Use a rigid outer box that can support the shipment weight.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Kolkata" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Kolkata<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We have a centre in Kolkata on Jessore Road, at Airport Gate 1." |
| }, |
| "raw": "We have a centre in Kolkata on Jessore Road, at Airport Gate 1.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "New Delhi" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>New Delhi<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes, we have a centre in New Delhi on Cargo Terminal 2, IGI Airport, New Delhi." |
| }, |
| "raw": "Yes, we have a centre in New Delhi on Cargo Terminal 2, IGI Airport, New Delhi.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL111111111" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL111111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Your shipment to Kota, Malaysia is currently delayed and needs to be picked up." |
| }, |
| "raw": "Your shipment to Kota, Malaysia is currently delayed and needs to be picked up.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you please provide the waybill or reference number so I can look up the tracking details?", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "Could you please provide the waybill or reference number so I can look up the tracking details?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you please provide the weight of your parcel in kilograms?", |
| "missing_fields": [ |
| "weight" |
| ] |
| }, |
| "raw": "Could you please provide the weight of your parcel in kilograms?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "What's the pickup location?", |
| "missing_fields": [ |
| "origin" |
| ] |
| }, |
| "raw": "What's the pickup location?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Where is it going?", |
| "missing_fields": [ |
| "destination" |
| ] |
| }, |
| "raw": "Where is it going?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Sure \u2014 demo prices are estimates and not live tariffs." |
| }, |
| "raw": "Sure \u2014 demo prices are estimates and not live tariffs.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you let me know the city or PIN code you would like me to check?", |
| "missing_fields": [ |
| "place" |
| ] |
| }, |
| "raw": "Could you let me know the city or PIN code you would like me to check?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "overview" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>overview<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you please provide the waybill or reference number so I can look up the shipment details?", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "Could you please provide the waybill or reference number so I can look up the shipment details?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL550298859" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL550298859<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "We couldn't find a shipment with that number, could you double-check the waybill or reference?", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "We couldn't find a shipment with that number, could you double-check the waybill or reference?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you let me know the parcel weight in kilograms?", |
| "missing_fields": [ |
| "weight" |
| ] |
| }, |
| "raw": "Could you let me know the parcel weight in kilograms?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Goa" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Goa<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "We don't have a demo centre in that city, but we can help you find a centre if you provide us with the waybill.", |
| "missing_fields": [ |
| "query", |
| "place" |
| ] |
| }, |
| "raw": "We don't have a demo centre in that city, but we can help you find a centre if you provide us with the waybill.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL0000000000" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL0000000000<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Our tracking system is currently unavailable; please try again shortly." |
| }, |
| "raw": "Our tracking system is currently unavailable; please try again shortly.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL9999999999" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL9999999999<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "The system timed out; please try again shortly." |
| }, |
| "raw": "The system timed out; please try again shortly.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "000000", |
| "mode": "domestic", |
| "to": "New Delhi", |
| "weight": 10.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>000000<escape>,mode:<escape>domestic<escape>,to:<escape>New Delhi<escape>,weight:10.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Our tracking system is currently unavailable; please try again shortly." |
| }, |
| "raw": "Our tracking system is currently unavailable; please try again shortly.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "999999" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>999999<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "The lookup timed out; please try again shortly." |
| }, |
| "raw": "The lookup timed out; please try again shortly.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL888888888" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL888888888<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "We couldn't find a shipment with that number, could you double-check the waybill or reference?", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "We couldn't find a shipment with that number, could you double-check the waybill or reference?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL111111111" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL111111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Your shipment to Kota, Malaysia is currently delayed and needs to be picked up." |
| }, |
| "raw": "Your shipment to Kota, Malaysia is currently delayed and needs to be picked up.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Goa" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Goa<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We don't have a centre in that city, but we can help you find a nearby option." |
| }, |
| "raw": "We don't have a centre in that city, but we can help you find a nearby option.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "query": "Kolkata" |
| }, |
| "tool": "find_locations" |
| }, |
| "raw": "<start_function_call>call:find_locations{query:<escape>Kolkata<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "We have a centre in Kolkata on Jessore Road, at Airport Gate 1." |
| }, |
| "raw": "We have a centre in Kolkata on Jessore Road, at Airport Gate 1.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you please provide the parcel weight in kilograms?", |
| "missing_fields": [ |
| "weight" |
| ] |
| }, |
| "raw": "Could you please provide the parcel weight in kilograms?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "Chennai", |
| "mode": "domestic", |
| "to": "New Delhi", |
| "weight": 10.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>Chennai<escape>,mode:<escape>domestic<escape>,to:<escape>New Delhi<escape>,weight:10.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Chennai to New Delhi on Domestic Priority will take about 2\u20133 business days, with the fastest option at \u20b91460." |
| }, |
| "raw": "Chennai to New Delhi on Domestic Priority will take about 2\u20133 business days, with the fastest option at \u20b91460.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL111111111" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL111111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Your shipment to Kota is currently delayed and needs to be picked up." |
| }, |
| "raw": "Your shipment to Kota is currently delayed and needs to be picked up.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Hi there, I\u2019m here to help with tracking, pricing or scheduling a pickup." |
| }, |
| "raw": "Hi there, I\u2019m here to help with tracking, pricing or scheduling a pickup.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Thank you for choosing Northline Express, we wish you a pleasant day." |
| }, |
| "raw": "Thank you for choosing Northline Express, we wish you a pleasant day.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Thanks for choosing Northline Express, this is an express air and integrated transportation solution." |
| }, |
| "raw": "Thanks for choosing Northline Express, this is an express air and integrated transportation solution.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I\u2019m glad to hear you\u2019re doing well, let me know if there\u2019s anything I can do to help with the shipment." |
| }, |
| "raw": "I\u2019m glad to hear you\u2019re doing well, let me know if there\u2019s anything I can do to help with the shipment.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I can help with tracking, quotes, locations, and services." |
| }, |
| "raw": "I can help with tracking, quotes, locations, and services.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I can help with tracking, quotes, locations, and services." |
| }, |
| "raw": "I can help with tracking, quotes, locations, and services.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I can help with tracking, quotes, locations, and services." |
| }, |
| "raw": "I can help with tracking, quotes, locations, and services.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I can help with tracking, quotes, locations, and services." |
| }, |
| "raw": "I can help with tracking, quotes, locations, and services.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I can help with tracking, quotes, locations, and services." |
| }, |
| "raw": "I can help with tracking, quotes, locations, and services.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "includeNews": true |
| }, |
| "tool": "get_support_info" |
| }, |
| "raw": "<start_function_call>call:get_support_info{includeNews:true}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Sure \u2014 let me get that quote." |
| }, |
| "raw": "Sure \u2014 let me get that quote.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Sure \u2014 let me get that quote." |
| }, |
| "raw": "Sure \u2014 let me get that quote.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I can't share that, but I can help you with any shipping needs you have." |
| }, |
| "raw": "I can't share that, but I can help you with any shipping needs you have.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL000000001" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL000000001<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "Could you please provide the waybill or reference number so I can look up the tracking details?", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "Could you please provide the waybill or reference number so I can look up the tracking details?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I can help with tracking, quotes, locations, and services." |
| }, |
| "raw": "I can help with tracking, quotes, locations, and services.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I\u2019m sorry, that request falls outside our shipping services, but I can help you with any shipping needs you have." |
| }, |
| "raw": "I\u2019m sorry, that request falls outside our shipping services, but I can help you with any shipping needs you have.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "Mumbai", |
| "mode": "domestic", |
| "to": "Kolkata", |
| "weight": 8.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>Mumbai<escape>,mode:<escape>domestic<escape>,to:<escape>Kolkata<escape>,weight:8.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "Mumbai", |
| "mode": "domestic", |
| "to": "Hyderabad", |
| "weight": 8.0 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>Mumbai<escape>,mode:<escape>domestic<escape>,to:<escape>Hyderabad<escape>,weight:8.0}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Mumbai is covered by Domestic Priority at \u20b91224, Northline Surface at \u20b9666, and Smart Box at \u20b9856." |
| }, |
| "raw": "Mumbai is covered by Domestic Priority at \u20b91224, Northline Surface at \u20b9666, and Smart Box at \u20b9856.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "from": "Hyderabad", |
| "mode": "domestic", |
| "to": "Bengaluru", |
| "weight": 1.5 |
| }, |
| "tool": "get_quote" |
| }, |
| "raw": "<start_function_call>call:get_quote{from:<escape>Hyderabad<escape>,mode:<escape>domestic<escape>,to:<escape>Bengaluru<escape>,weight:1.5}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "mode": "waybill", |
| "query": "NL111111111" |
| }, |
| "tool": "track_shipment" |
| }, |
| "raw": "<start_function_call>call:track_shipment{mode:<escape>waybill<escape>,query:<escape>NL111111111<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "By the odds, I can\u2019t share that, but I\u2019m happy to help you find a shipping solution." |
| }, |
| "raw": "By the odds, I can\u2019t share that, but I\u2019m happy to help you find a shipping solution.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline is a learning organisation that develops climate protection solutions." |
| }, |
| "raw": "Northline is a learning organisation that develops climate protection solutions.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes \u2014 Northline Express Limited is an express air and integrated transportation and distribution company." |
| }, |
| "raw": "Yes \u2014 Northline Express Limited is an express air and integrated transportation and distribution company.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline is headquartered in Mumbai, at Northline House on Sahar Airport Road in Andheri East." |
| }, |
| "raw": "Northline is headquartered in Mumbai, at Northline House on Sahar Airport Road in Andheri East.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline began operations in 2001 and has grown from a regional air express start-up into a national network." |
| }, |
| "raw": "Northline began operations in 2001 and has grown from a regional air express start-up into a national network.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Our supply-chain and customer service teams work across e-commerce, pharmaceuticals, automotive and banking." |
| }, |
| "raw": "Our supply-chain and customer service teams work across e-commerce, pharmaceuticals, automotive and banking.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline runs 85 warehousing and distribution locations that support supply-chain and fulfilment needs." |
| }, |
| "raw": "Northline runs 85 warehousing and distribution locations that support supply-chain and fulfilment needs.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes \u2014 we reach more than 220 countries and territories through more than 25,000 service locations." |
| }, |
| "raw": "Yes \u2014 we reach more than 220 countries and territories through more than 25,000 service locations.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes \u2014 OrbitLink provides integrated tracking for e-commerce." |
| }, |
| "raw": "Yes \u2014 OrbitLink provides integrated tracking for e-commerce.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Yes \u2014 through the OrbitLink alliance we reach more than 220 countries and territories." |
| }, |
| "raw": "Yes \u2014 through the OrbitLink alliance we reach more than 220 countries and territories.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline has more than 11,000 people and serves over 56,400 locations across India." |
| }, |
| "raw": "Northline has more than 11,000 people and serves over 56,400 locations across India.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." |
| }, |
| "raw": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "TOOL_CALL", |
| "arguments": { |
| "topic": "restricted" |
| }, |
| "tool": "get_shipping_guide" |
| }, |
| "raw": "<start_function_call>call:get_shipping_guide{topic:<escape>restricted<escape>}<end_function_call><start_function_response>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "In short \u2014 Northline Express is an express air and integrated transportation and distribution company." |
| }, |
| "raw": "In short \u2014 Northline Express is an express air and integrated transportation and distribution company.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "CLARIFY", |
| "content": "I\u2019m not sure if that item can be shipped, could you give us a valid waybill or reference number?", |
| "missing_fields": [ |
| "query" |
| ] |
| }, |
| "raw": "I\u2019m not sure if that item can be shipped, could you give us a valid waybill or reference number?<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings." |
| }, |
| "raw": "Northline is a learning organisation where most managers are homegrown \u2014 see the careers page for openings.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Northline is led by a management team based in Mumbai, with more than 220 people in-house." |
| }, |
| "raw": "Northline is led by a management team based in Mumbai, with more than 220 people in-house.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Our traceability system can track shipments from origin to delivery, batch, predict demand and issue alerts." |
| }, |
| "raw": "Our traceability system can track shipments from origin to delivery, batch, predict demand and issue alerts.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "In short \u2014 carbon emissions are greenhouse gases released into the atmosphere, warming the planet and climate change." |
| }, |
| "raw": "In short \u2014 carbon emissions are greenhouse gases released into the atmosphere, warming the planet and climate change.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Our programmes focus on climate protection, disaster response, health, livelihoods and education." |
| }, |
| "raw": "Our programmes focus on climate protection, disaster response, health, livelihoods and education.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "I\u2019m sorry, that request falls outside our shipping services, but I can help you with any shipping needs you have." |
| }, |
| "raw": "I\u2019m sorry, that request falls outside our shipping services, but I can help you with any shipping needs you have.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "Quick answer: demo prices are estimates and not live tariffs." |
| }, |
| "raw": "Quick answer: demo prices are estimates and not live tariffs.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "In short \u2014 demo prices are estimates and not live tariffs." |
| }, |
| "raw": "In short \u2014 demo prices are estimates and not live tariffs.<end_of_turn>" |
| }, |
| { |
| "parsed": { |
| "action": "RESPOND", |
| "content": "In short \u2014 bans unwanted or prohibited items." |
| }, |
| "raw": "In short \u2014 bans unwanted or prohibited items.<end_of_turn>" |
| } |
| ], |
| "revision": "39eccb091651513a5dfb56892d3714c1b5b8276c" |
| } |
