Gold-label process compliance for contact-center models. Engines first. Weights only after a forbidden-hit gate.
Immortalis, LLC
classroom
AI & ML interests
Generative AI across all modalities
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Immortalis
Generative AI for contact-center process control, local Apple Silicon agents, and under-served speech.
Org: Immortalis
People: Chad Hendren (chendren)
License default: Apache-2.0 unless a repo says otherwise
What we publish
Gold labels and graders first. Weights only when a held-out gate is green.
- Process compliance, not reply SFT. A model that ends the call correctly and skips PCI pause, distress handoff, or disclosure is a false-pass.
- Engines are the answer key. TypeScript functions label
route,comply,disclose, andacw. No teacher model writes those labels. - Forbidden-hit count is the promotion test. Train loss is not.
Collections
Flagship
| Artifact | Role |
|---|---|
| Immortalis/cx-comply | Gold-label dataset and written rules |
| Immortalis/cx-comply-process-vs-outcome | Gold vs sloppy-actor pairs |
| Immortalis/cx-comply-eval | Score model JSON for forbidden hits and false-passes |
| chendren/voxtral-creole-lora-v3 | Haitian Creole ASR adapter (WER 9.7 on CMU held-out) |
Not for
- Production policy engines for a real bank, carrier, insurer, clinic, utility, or benefits agency
- Clinical diagnosis or SNAP eligibility decisions
- Publishing adapters that fail PCI, TCPA, or distress gates
Contact: chad@acmeclaw.ai
