metadata
library_name: scikit-learn
tags:
- text-classification
- nlp
- customer-support
- tf-idf
Customer Support Intent Classifier
A small NLP model that classifies customer-support messages into nine intents using TF-IDF and Logistic Regression.
Intents
password_reset, login_issue, billing_issue, refund_request, performance_issue, subscription_cancel, plan_upgrade, service_outage, general_support
Intended use
Educational/portfolio demonstration of NLP and customer-support automation. The training data is synthetic and this model is not intended for production use without additional real-world training and evaluation.
Usage
import joblib
model = joblib.load("model.joblib")
print(model.predict(["I need to reset my password"]))
Author
Samuel V