| { | |
| "id": "request-routing", | |
| "state": "A customer wants to freeze a lost card and replace it. They do not want to close the bank account.", | |
| "question": "Which actions are supported by the customer's request?", | |
| "kind": "multi_choice", | |
| "options": {"freeze": "Freeze the missing card", "replace": "Request a replacement card", "close": "Close the bank account"} | |
| } | |