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Whisper Intent Classifier (small)

Whisper small encoder + linear classification head, fine-tuned on call-transcript audio for 20-way intent classification.

Files

  • pytorch_model.bin - state dict for WhisperIntentClassification
  • config.json - model_type, n_class, and the intent_to_idx / idx_to_intent label mapping

Usage

See infer.py in the training repo for a ready-to-use inference script.

Intents

  • CALL_OPENING_OR_PROMPT
  • COMMUNICATION_ISSUE
  • CUSTOMER_ENDING_CALL
  • DO_NOT_CALL
  • EXPRESS_PROBLEM_OR_FRUSTRATION
  • GENERAL_AFFIRMATIVE_ACKNOWLEDGEMENT
  • GENERAL_NEGATIVE_ACKNOWLEDGEMENT
  • IDENTITY_CONFIRMED
  • IDENTITY_MISMATCH_OR_DOUBT
  • IDENTITY_THIRD_PARTY
  • OBJECTION_ON_CHARGE
  • PAY_AGREE_LATER
  • PAY_AGREE_NOW
  • PAY_ALREADY_MADE
  • PAY_HOW_TO
  • QUERY
  • REASON_FOR_NONPAYMENT
  • REFUSE_TO_PAY
  • REQUEST_DEFER
  • UNCLEAR_INPUT
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