text large_stringlengths 9 323 | text_template large_stringlengths 9 318 | intent large_stringclasses 57
values | label int8 0 56 | has_pii bool 2
classes | pii_types listlengths 0 3 | noise_type large_stringclasses 3
values |
|---|---|---|---|---|---|---|
I'm having trouble with my virtual carrd being declined, any idea why | I'm having trouble with my virtual carrd being declined, any idea why | virtual_card_not_working | 52 | false | [] | perturbed |
why my disposable virtual card is not working? i try many times but no success Ref: REF1742X | why my disposable virtual card is not working? i try many times but no success Ref: {REF} | virtual_card_not_working | 52 | true | [
"reference"
] | clean |
My disposable virtual card ending in 7711 won't go through and I'm worried something's wrong. Can you check it, Scott Flores? | My disposable virtual card ending in {LAST4} won't go through and I'm worried something's wrong. Can you check it, {NAME}? | virtual_card_not_working | 52 | true | [
"card_digits",
"name"
] | clean |
I can't complete any transactions with my virtual card. It keeps failing. | I can't complete any transactions with my virtual card. It keeps failing. | virtual_card_not_working | 52 | false | [] | clean |
Tried use my virtual card at Best Buy today and it was declined, which mkes no sense to me. Please tell me why it's not working. | Tried use my virtual card at {MERCHANT} today and it was declined, which mkes no sense to me. Please tell me why it's not working. | virtual_card_not_working | 52 | true | [
"merchant"
] | perturbed |
why my virtual card is not working? i try to pay at IKEA but it say declined, my name is Joann Johnston | why my virtual card is not working? i try to pay at {MERCHANT} but it say declined, my name is {NAME} | virtual_card_not_working | 52 | true | [
"merchant",
"name"
] | perturbed |
Tried to pay for a hotel with my virtual card and the payment was rejected. What's gooing on? | Tried to pay for a hotel with my virtual card and the payment was rejected. What's gooing on? | virtual_card_not_working | 52 | false | [] | perturbed |
What would make a virtual card stop working for purchases? | What would make a virtual card stop working for purchases? | virtual_card_not_working | 52 | false | [] | clean |
why won't virtual card process | why won't virtual card process | virtual_card_not_working | 52 | false | [] | perturbed |
virtual card won't process anything | virtual card won't process anything | virtual_card_not_working | 52 | false | [] | clean |
My virtual card number is being declined everywhere. What's wrong? | My virtual card number is being declined everywhere. What's wrong? | virtual_card_not_working | 52 | false | [] | clean |
you give visa? or only the mastercard thing | you give visa? or only the mastercard thing | visa_or_mastercard | 53 | false | [] | llm_noisy |
so am I getting a visa or a mastercard come on | so am I getting a visa or a mastercard come on | visa_or_mastercard | 53 | false | [] | llm_noisy |
can i pick visa or mc? | can i pick visa or mc? | visa_or_mastercard | 53 | false | [] | llm_noisy |
my friend has a mastercard and my sister has a visa and i cant decide so can i just choose which one i get when i sign up or does the bank pick for me | my friend has a mastercard and my sister has a visa and i cant decide so can i just choose which one i get when i sign up or does the bank pick for me | visa_or_mastercard | 53 | false | [] | llm_noisy |
Hi, Stephanie speaking. i'd like more info on choosing between Visa and Mastercard because I genuinely can't tell which one would suit me better and I want to make the right call before I request a card | Hi, {NAME} speaking. i'd like more info on choosing between Visa and Mastercard because I genuinely can't tell which one would suit me better and I want to make the right call before I request a card | visa_or_mastercard | 53 | true | [
"name"
] | llm_noisy |
was talking to my brother about cards the other day and he said his bank card is a mastercard and i said mine might be a visa but then i realized i dont actually know what brand mine is so which is it do you give visa or mastercard | was talking to my brother about cards the other day and he said his bank card is a mastercard and i said mine might be a visa but then i realized i dont actually know what brand mine is so which is it do you give visa or mastercard | visa_or_mastercard | 53 | false | [] | llm_noisy |
waht card brand do i get visa or mastercard My ref is 53939155. | waht card brand do i get visa or mastercard My ref is {REF}. | visa_or_mastercard | 53 | true | [
"reference"
] | llm_noisy |
does Randy Castillo get a visa or does the bank only do mastercard | does {NAME} get a visa or does the bank only do mastercard | visa_or_mastercard | 53 | true | [
"name"
] | llm_noisy |
i want a mastercard how do i get one | i want a mastercard how do i get one | visa_or_mastercard | 53 | false | [] | llm_noisy |
wats the card brand visa er mastercrd i cant rember | wats the card brand visa er mastercrd i cant rember | visa_or_mastercard | 53 | false | [] | llm_noisy |
I was talking to Roy Henry about this and they said you can request either a visa or a mastercard when you open the account, is that true, and if so how do I tell you which one I want | I was talking to {NAME} about this and they said you can request either a visa or a mastercard when you open the account, is that true, and if so how do I tell you which one I want | visa_or_mastercard | 53 | true | [
"name"
] | llm_noisy |
so heres the thing, my old card was a visa and it worked everywhere fine but my new partner swears by mastercard and now im second guessing so basically my question is can i pick mastercard when i order my card from you | so heres the thing, my old card was a visa and it worked everywhere fine but my new partner swears by mastercard and now im second guessing so basically my question is can i pick mastercard when i order my card from you | visa_or_mastercard | 53 | false | [] | llm_noisy |
i opened acct last the 7th still waitin is it gonna be visa or mastercard | i opened acct last {DATE} still waitin is it gonna be visa or mastercard | visa_or_mastercard | 53 | true | [
"date"
] | llm_noisy |
Frustrating. Is the card a Visa?? or Mastercard?? pick one! Ref: REF8158X | Frustrating. Is the card a Visa?? or Mastercard?? pick one! Ref: {REF} | visa_or_mastercard | 53 | true | [
"reference"
] | llm_noisy |
does this come as Visa or Mastercard bc I keep getting different answers!!! | does this come as Visa or Mastercard bc I keep getting different answers!!! | visa_or_mastercard | 53 | false | [] | llm_noisy |
visa option available? | visa option available? | visa_or_mastercard | 53 | false | [] | llm_noisy |
wen my card arrives is it gona say visa on it or mastercard bc idk | wen my card arrives is it gona say visa on it or mastercard bc idk | visa_or_mastercard | 53 | false | [] | llm_noisy |
prefer mastercard company, want that card | prefer mastercard company, want that card | visa_or_mastercard | 53 | false | [] | llm_noisy |
i dont have a card yet and im wondering if theres a choice between visa and mastercard or if you just give me one without asking | i dont have a card yet and im wondering if theres a choice between visa and mastercard or if you just give me one without asking | visa_or_mastercard | 53 | false | [] | llm_noisy |
can i get a visa card pls | can i get a visa card pls | visa_or_mastercard | 53 | false | [] | llm_noisy |
hey so i've been a customer for a while Laura and my card 1029 is about to expire and when the new one comes i was wondering is it gonna be a visa or a mastercard bc i honestly forgot which one you gave me last time | hey so i've been a customer for a while {NAME} and my card {LAST4} is about to expire and when the new one comes i was wondering is it gonna be a visa or a mastercard bc i honestly forgot which one you gave me last time | visa_or_mastercard | 53 | true | [
"card_digits",
"name"
] | llm_noisy |
need a visa card from u | need a visa card from u | visa_or_mastercard | 53 | false | [] | llm_noisy |
Please advise whether your credit cards are issued under Visa or Mastercard. | Please advise whether your credit cards are issued under Visa or Mastercard. | visa_or_mastercard | 53 | false | [] | clean |
Cynthia here. i want visa card. | {NAME} here. i want visa card. | visa_or_mastercard | 53 | true | [
"name"
] | clean |
My friend said she was able to choose her card network when she signed up with her bank. I wanted to check whether you offer the same flexibility between Visa and Mastercard, since I'm about to open an account. | My friend said she was able to choose her card network when she signed up with her bank. I wanted to check whether you offer the same flexibility between Visa and Mastercard, since I'm about to open an account. | visa_or_mastercard | 53 | false | [] | clean |
i'd like to aply for a mastercard | i'd like to aply for a mastercard | visa_or_mastercard | 53 | false | [] | clean |
Need a Mastercard. | Need a Mastercard. | visa_or_mastercard | 53 | false | [] | clean |
I'm helping my Laurie set up their first account and they asked me which network you use. Are your cadrs Visa or Mastercard | I'm helping my {NAME} set up their first account and they asked me which network you use. Are your cadrs Visa or Mastercard | visa_or_mastercard | 53 | true | [
"name"
] | perturbed |
I want a Visa. | I want a Visa. | visa_or_mastercard | 53 | false | [] | clean |
Before I finalize my application I want to understand how you assign card networks. Do customers get any say in whether they receive a Visa or a Mastercard, or does the bank decide for them? | Before I finalize my application I want to understand how you assign card networks. Do customers get any say in whether they receive a Visa or a Mastercard, or does the bank decide for them? | visa_or_mastercard | 53 | false | [] | clean |
Visa or MC, my choice? | Visa or MC, my choice? | visa_or_mastercard | 53 | false | [] | clean |
Which card barnd do you isseu? | Which card barnd do you isseu? | visa_or_mastercard | 53 | false | [] | perturbed |
Beefore I fill out the application, I wanna confirm something. Do you offer both Visa and Mastercard options, or only one of them? | Beefore I fill out the application, I wanna confirm something. Do you offer both Visa and Mastercard options, or only one of them? | visa_or_mastercard | 53 | false | [] | perturbed |
i'm stressed about picking the right card and i need calrity. what card types are available to choose from when i apply | i'm stressed about picking the right card and i need calrity. what card types are available to choose from when i apply | visa_or_mastercard | 53 | false | [] | perturbed |
i'm redoing my financse and wanna standardize on a single network. do you issue mastercard, visa, or booth so i know what i'm working with? | i'm redoing my financse and wanna standardize on a single network. do you issue mastercard, visa, or booth so i know what i'm working with? | visa_or_mastercard | 53 | false | [] | perturbed |
im interseted in a Mastercard froom your bank. | im interseted in a Mastercard froom your bank. | visa_or_mastercard | 53 | false | [] | perturbed |
Please don't make me guess. I need to know if my card will be Visa or Mastercard before I continue. | Please don't make me guess. I need to know if my card will be Visa or Mastercard before I continue. | visa_or_mastercard | 53 | false | [] | clean |
hi its Calvin Huerta, I'm helping my mother set up her first account and she has a strong preference for Mastercard. Can she request that network specifically, or will it just be whatever the bank sends out? | hi its {NAME}, I'm helping my mother set up her first account and she has a strong preference for Mastercard. Can she request that network specifically, or will it just be whatever the bank sends out? | visa_or_mastercard | 53 | true | [
"name"
] | clean |
Prefer mastercard over visa. | Prefer mastercard over visa. | visa_or_mastercard | 53 | false | [] | clean |
Which do I get visa? | Which do I get visa? | visa_or_mastercard | 53 | false | [] | clean |
Which do you issue, Visa? | Which do you issue, Visa? | visa_or_mastercard | 53 | false | [] | clean |
I'm applying for a new card next week and honestly I don't fully understand how the Visa versus Mastercard thing works at banks. Is it something I get to choose during the application, or is it purely the bank's decision? | I'm applying for a new card next week and honestly I don't fully understand how the Visa versus Mastercard thing works at banks. Is it something I get to choose during the application, or is it purely the bank's decision? | visa_or_mastercard | 53 | false | [] | clean |
I was wondering whether I might receive both a Visa and a Mastercard from you. | I was wondering whether I might receive both a Visa and a Mastercard from you. | visa_or_mastercard | 53 | false | [] | clean |
I'm opening an account this week and wanna make sure I pick the right card. Can you tell me whether you issue Via, Mastercard, or both? | I'm opening an account this week and wanna make sure I pick the right card. Can you tell me whether you issue Via, Mastercard, or both? | visa_or_mastercard | 53 | false | [] | perturbed |
I'd like to open an account for my son and he's set on getting a Visa like his friends have. Is there a way to specify that network when we order his card, or does it not work that way? | I'd like to open an account for my son and he's set on getting a Visa like his friends have. Is there a way to specify that network when we order his card, or does it not work that way? | visa_or_mastercard | 53 | false | [] | clean |
can ive both a visa and a mastercard | can ive both a visa and a mastercard | visa_or_mastercard | 53 | false | [] | perturbed |
I noticed my current card is a Visa but I'd rather have a Mastercard for personal reasons. Is there any way to request that change wheen I open a new account with you? | I noticed my current card is a Visa but I'd rather have a Mastercard for personal reasons. Is there any way to request that change wheen I open a new account with you? | visa_or_mastercard | 53 | false | [] | perturbed |
Carol here. I'm planning to travel soon and want a card that's widely accepted. Which network do your cards use, Visa or Mastercard? | {NAME} here. I'm planning to travel soon and want a card that's widely accepted. Which network do your cards use, Visa or Mastercard? | visa_or_mastercard | 53 | true | [
"name"
] | clean |
Could you please advise whether I would be issued a Mastercard or a Visa? | Could you please advise whether I would be issued a Mastercard or a Visa? | visa_or_mastercard | 53 | false | [] | clean |
Why is it so hard to find out what card types you actually offer? I want a straight answer on whether Visa and Mastercard are both available to request. | Why is it so hard to find out what card types you actually offer? I want a straight answer on whether Visa and Mastercard are both available to request. | visa_or_mastercard | 53 | false | [] | clean |
may i apply for a via card through your institution | may i apply for a via card through your institution | visa_or_mastercard | 53 | false | [] | perturbed |
Need a Visa, no Mastercard. | Need a Visa, no Mastercard. | visa_or_mastercard | 53 | false | [] | clean |
Do you happen to offer the ability to choose between a Visa and a Mastercard card when you issue one? | Do you happen to offer the ability to choose between a Visa and a Mastercard card when you issue one? | visa_or_mastercard | 53 | false | [] | clean |
why verify me | why verify me | why_verify_identity | 54 | false | [] | llm_noisy |
y verify identity | y verify identity | why_verify_identity | 54 | false | [] | llm_noisy |
why u need this | why u need this | why_verify_identity | 54 | false | [] | llm_noisy |
can i just skip the identity part... why is it even there | can i just skip the identity part... why is it even there | why_verify_identity | 54 | false | [] | llm_noisy |
i was trying to move money to Port Megan for my sister and it wouldnt let me and said i need to verify my identity and i just want to understand why this is necessary and what triggers it bc i never had this issue before | i was trying to move money to {CITY} for my sister and it wouldnt let me and said i need to verify my identity and i just want to understand why this is necessary and what triggers it bc i never had this issue before | why_verify_identity | 54 | true | [
"location"
] | llm_noisy |
i get that you have to follow rules and all that but seriously what is the reason you need to verify my identity because i've been banking online for years and nobody ever asked me to do this before so i'm just wondering why now and what's the point | i get that you have to follow rules and all that but seriously what is the reason you need to verify my identity because i've been banking online for years and nobody ever asked me to do this before so i'm just wondering why now and what's the point | why_verify_identity | 54 | false | [] | llm_noisy |
Hi, Lindsey speaking. wondering why the id verification is mandatory... what happens if i dont | Hi, {NAME} speaking. wondering why the id verification is mandatory... what happens if i dont | why_verify_identity | 54 | true | [
"name"
] | llm_noisy |
so here's the thing i opened this account a while back and never had to do this before but now i'm being told i need to verify my identity and i'm just wondering why is that a requirement is it mandatory or can i skip it | so here's the thing i opened this account a while back and never had to do this before but now i'm being told i need to verify my identity and i'm just wondering why is that a requirement is it mandatory or can i skip it | why_verify_identity | 54 | false | [] | llm_noisy |
do i have to verify who i am though like is there a way around it | do i have to verify who i am though like is there a way around it | why_verify_identity | 54 | false | [] | llm_noisy |
my Todd Johnson DVM and everything... why do you need that much | my {NAME} and everything... why do you need that much | why_verify_identity | 54 | true | [
"name"
] | llm_noisy |
why verify identity at all | why verify identity at all | why_verify_identity | 54 | false | [] | llm_noisy |
is the verification needed just to use the app... why | is the verification needed just to use the app... why | why_verify_identity | 54 | false | [] | llm_noisy |
why identity check tho | why identity check tho | why_verify_identity | 54 | false | [] | llm_noisy |
whats the purpose of the id check | whats the purpose of the id check | why_verify_identity | 54 | false | [] | llm_noisy |
no verification why not | no verification why not | why_verify_identity | 54 | false | [] | llm_noisy |
why identity needed | why identity needed | why_verify_identity | 54 | false | [] | llm_noisy |
why do you need so much personal info from me just to verify who i am like what is the actual purpose of this whole identity verification thing because it's making me uncomfortable and i want to know why it's required | why do you need so much personal info from me just to verify who i am like what is the actual purpose of this whole identity verification thing because it's making me uncomfortable and i want to know why it's required | why_verify_identity | 54 | false | [] | llm_noisy |
why must i verify | why must i verify | why_verify_identity | 54 | false | [] | llm_noisy |
Scott Garcia here. why is my account asking me to verify identity?? i just want to know the reason behind it before i do anything | {NAME} here. why is my account asking me to verify identity?? i just want to know the reason behind it before i do anything | why_verify_identity | 54 | true | [
"name"
] | llm_noisy |
why ask for id | why ask for id | why_verify_identity | 54 | false | [] | llm_noisy |
why the id check... | why the id check... | why_verify_identity | 54 | false | [] | llm_noisy |
ok so long story short i've been a customer for years and never had to verify my identity before but now all of a sudden you're asking for my passport and a utility bill and i'm like why do you need all this info about who i am is it really necessary for me to use my account or what | ok so long story short i've been a customer for years and never had to verify my identity before but now all of a sudden you're asking for my passport and a utility bill and i'm like why do you need all this info about who i am is it really necessary for me to use my account or what | why_verify_identity | 54 | false | [] | llm_noisy |
so i was trying to log in and it says i need to verify my identity but i don't understand why i have to do that like is it mandatory for me to keep my account open and use it normally bc i've never had to do this before and it's kinda weirding me out | so i was trying to log in and it says i need to verify my identity but i don't understand why i have to do that like is it mandatory for me to keep my account open and use it normally bc i've never had to do this before and it's kinda weirding me out | why_verify_identity | 54 | false | [] | llm_noisy |
ok here's the thing i've been trying to figure out why you keep asking me to prove who i am and i don't mean the how i mean the why like what is the purpose of verifying my identity in the first place because it feels like a lot of hassle for no reason and i want to understand My ref is 42265727. | ok here's the thing i've been trying to figure out why you keep asking me to prove who i am and i don't mean the how i mean the why like what is the purpose of verifying my identity in the first place because it feels like a lot of hassle for no reason and i want to understand My ref is {REF}. | why_verify_identity | 54 | true | [
"reference"
] | llm_noisy |
Hi, I'm Jacob. i'm worried that you're asking for my identity verification. Why is this necessary and what do you need it for? | Hi, I'm {NAME}. i'm worried that you're asking for my identity verification. Why is this necessary and what do you need it for? | why_verify_identity | 54 | true | [
"name"
] | clean |
Why is it that I need to verify who I am to use this service? | Why is it that I need to verify who I am to use this service? | why_verify_identity | 54 | false | [] | clean |
do i have to do the identity verification thing Ref: REF4236X | do i have to do the identity verification thing Ref: {REF} | why_verify_identity | 54 | true | [
"reference"
] | clean |
I'm really worried about this identity check nonsense. Why do you people need to verify who I am before I can even use my own money? | I'm really worried about this identity check nonsense. Why do you people need to verify who I am before I can even use my own money? | why_verify_identity | 54 | false | [] | clean |
Can you explain why identity checks are required at all? ref 34826016 | Can you explain why identity checks are required at all? ref {REF} | why_verify_identity | 54 | true | [
"reference"
] | clean |
Hi, I'm Tony Watson. i feel uneasy about handing over so many identity details. Why is verifying my identity required before I can do anything on my account? | Hi, I'm {NAME}. i feel uneasy about handing over so many identity details. Why is verifying my identity required before I can do anything on my account? | why_verify_identity | 54 | true | [
"name"
] | clean |
I was told to verify my identity, but I'm not sure why. Is this a new requirement? I'd like to know what it's for before I provide any documents. | I was told to verify my identity, but I'm not sure why. Is this a new requirement? I'd like to know what it's for before I provide any documents. | why_verify_identity | 54 | false | [] | clean |
What makes identity verifiction necessary in the first place? | What makes identity verifiction necessary in the first place? | why_verify_identity | 54 | false | [] | perturbed |
Alicia here. do I seriously hvae send in my ID before I can use my own mney? I just want to know why this step is even necessary in the first place. | {NAME} here. do I seriously hvae send in my ID before I can use my own mney? I just want to know why this step is even necessary in the first place. | why_verify_identity | 54 | true | [
"name"
] | perturbed |
Is there a specific reason you're asking me to verify my identity? My ref is 38092637. | Is there a specific reason you're asking me to verify my identity? My ref is {REF}. | why_verify_identity | 54 | true | [
"reference"
] | clean |
Before I can move money around, the app keeps asking me to verify my identity. I'd like to understand the purpose of that requirement before I hand anything over. (account holder Brian Peters) | Before I can move money around, the app keeps asking me to verify my identity. I'd like to understand the purpose of that requirement before I hand anything over. (account holder {NAME}) | why_verify_identity | 54 | true | [
"name"
] | clean |
I'm curious why I'm asked to verify my identity at this stage. | I'm curious why I'm asked to verify my identity at this stage. | why_verify_identity | 54 | false | [] | perturbed |
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