text large_stringlengths 9 323 | text_template large_stringlengths 9 318 | intent large_stringclasses 57
values | label int8 0 56 | has_pii bool 2
classes | pii_types listlengths 0 3 | noise_type large_stringclasses 3
values |
|---|---|---|---|---|---|---|
Hi, I'm Angela. is there a reason i have to confirm my identity | Hi, I'm {NAME}. is there a reason i have to confirm my identity | why_verify_identity | 54 | true | [
"name"
] | clean |
Why do I have to verify my identity to use my account? I don't remember agreeing to this when I signed up. Can you clarify the reason? Ref: REF6619X | Why do I have to verify my identity to use my account? I don't remember agreeing to this when I signed up. Can you clarify the reason? Ref: {REF} | why_verify_identity | 54 | true | [
"reference"
] | clean |
why is id verification necessary? | why is id verification necessary? | why_verify_identity | 54 | false | [] | perturbed |
Is it really required I confirm my identity before using the account? | Is it really required I confirm my identity before using the account? | why_verify_identity | 54 | false | [] | perturbed |
Why ask for identity details? | Why ask for identity details? | why_verify_identity | 54 | false | [] | clean |
Why does opening an account require me to confirm my identity? | Why does opening an account require me to confirm my identity? | why_verify_identity | 54 | false | [] | clean |
What's the reasoning behind this identity confirmation requirement you've set up? | What's the reasoning behind this identity confirmation requirement you've set up? | why_verify_identity | 54 | false | [] | clean |
You keep asking me for identity documents and I don't understand the reason. Is this because of some new rule? | You keep asking me for identity documents and I don't understand the reason. Is this because of some new rule? | why_verify_identity | 54 | false | [] | clean |
why is there a identity check at all | why is there a identity check at all | why_verify_identity | 54 | false | [] | clean |
whats the point of an id check anyway ref REF5641X | whats the point of an id check anyway ref {REF} | why_verify_identity | 54 | true | [
"reference"
] | clean |
Can you tell me why verifying identity is a mandatory part of this? ref TXN-985314 | Can you tell me why verifying identity is a mandatory part of this? ref {REF} | why_verify_identity | 54 | true | [
"reference"
] | clean |
why is it mandattory that i verify my identity? ref REF7756X | why is it mandattory that i verify my identity? ref {REF} | why_verify_identity | 54 | true | [
"reference"
] | perturbed |
Monique here. this identity verification requirement is driving me crazy. why can't i jsut use my acconut without proving who am | {NAME} here. this identity verification requirement is driving me crazy. why can't i jsut use my acconut without proving who am | why_verify_identity | 54 | true | [
"name"
] | perturbed |
Monica here. I'm frustrated with the identity verification requirement. Why is it necessary for me to prove my identity to you? | {NAME} here. I'm frustrated with the identity verification requirement. Why is it necessary for me to prove my identity to you? | why_verify_identity | 54 | true | [
"name"
] | clean |
I'd rather not share my identity documents at all, so why is it being demanded of me? Explain why I can't just use the account as normal. | I'd rather not share my identity documents at all, so why is it being demanded of me? Explain why I can't just use the account as normal. | why_verify_identity | 54 | false | [] | clean |
Is there any way around this identity check? I'm frustrated that I have to prove who I am when I've been a customer for years. My ref is TXN-768569. | Is there any way around this identity check? I'm frustrated that I have to prove who I am when I've been a customer for years. My ref is {REF}. | why_verify_identity | 54 | true | [
"reference"
] | clean |
Why do I need to prove my identity now when I've never had to before? It feels like you don't trust your own customers. | Why do I need to prove my identity now when I've never had to before? It feels like you don't trust your own customers. | why_verify_identity | 54 | false | [] | clean |
atm shorted me money My ref is REF9256X. | atm shorted me money My ref is {REF}. | wrong_amount_of_cash_received | 55 | true | [
"reference"
] | llm_noisy |
machine short changed me. asked 80, got 50. not happy | machine short changed me. asked 80, got 50. not happy | wrong_amount_of_cash_received | 55 | false | [] | llm_noisy |
the cash out was not the same what i ask. i press 531.57 but machine only give small. app show the big number. what now | the cash out was not the same what i ask. i press {AMOUNT} but machine only give small. app show the big number. what now | wrong_amount_of_cash_received | 55 | true | [
"amount"
] | llm_noisy |
so i went to the atm bc i needed cash for Shell and punched in €436.55 and i swear on everything i only got like half of it back and now im short for what i needed it for so yeah whats the deal | so i went to the atm bc i needed cash for {MERCHANT} and punched in {AMOUNT} and i swear on everything i only got like half of it back and now im short for what i needed it for so yeah whats the deal | wrong_amount_of_cash_received | 55 | true | [
"amount",
"merchant"
] | llm_noisy |
made a withdrawal at Nike atm asked 33 only got maybe half. app says full $348 gone from 5660. not happy need resolution | made a withdrawal at {MERCHANT} atm asked {AMOUNT} only got maybe half. app says full {AMOUNT} gone from {LAST4}. not happy need resolution | wrong_amount_of_cash_received | 55 | true | [
"amount",
"card_digits",
"merchant"
] | llm_noisy |
atm dispensed less cash than requested!!! app still shows full amount taken out!! someone fix this | atm dispensed less cash than requested!!! app still shows full amount taken out!! someone fix this | wrong_amount_of_cash_received | 55 | false | [] | llm_noisy |
asked for $327 got less | asked for {AMOUNT} got less | wrong_amount_of_cash_received | 55 | true | [
"amount"
] | llm_noisy |
machine gave me less cash than i requested at Booking.com atm | machine gave me less cash than i requested at {MERCHANT} atm | wrong_amount_of_cash_received | 55 | true | [
"merchant"
] | llm_noisy |
yo your atm robbed me, said 100 but gave 20, sort it out pls | yo your atm robbed me, said 100 but gave 20, sort it out pls | wrong_amount_of_cash_received | 55 | false | [] | llm_noisy |
ATM gave wrong amount. receipt says $719.24 but only got £92 | ATM gave wrong amount. receipt says {AMOUNT} but only got {AMOUNT} | wrong_amount_of_cash_received | 55 | true | [
"amount"
] | llm_noisy |
Hi, Samantha speaking. short on my withdrawal | Hi, {NAME} speaking. short on my withdrawal | wrong_amount_of_cash_received | 55 | true | [
"name"
] | llm_noisy |
ATM only gave partial cash!! requested £630.64 but only 79 came out, missing the rest | ATM only gave partial cash!! requested {AMOUNT} but only {AMOUNT} came out, missing the rest | wrong_amount_of_cash_received | 55 | true | [
"amount"
] | llm_noisy |
the atm didnt dispense the amount i typed in, it was lower, need to fix this | the atm didnt dispense the amount i typed in, it was lower, need to fix this | wrong_amount_of_cash_received | 55 | false | [] | llm_noisy |
got 20 out but app says 40 | got 20 out but app says 40 | wrong_amount_of_cash_received | 55 | false | [] | llm_noisy |
I requested $200 and only received $100 this is unacceptable please explain immediately (account holder Kimberly Durham) | I requested $200 and only received $100 this is unacceptable please explain immediately (account holder {NAME}) | wrong_amount_of_cash_received | 55 | true | [
"name"
] | llm_noisy |
atm dispense incorrect notes. i requested one amount, received another smaller. app record is for the larger. please advise remedy | atm dispense incorrect notes. i requested one amount, received another smaller. app record is for the larger. please advise remedy | wrong_amount_of_cash_received | 55 | false | [] | llm_noisy |
the cash i received from your atm is not in agreement with the amount in app. i am short. what do i do to get difference | the cash i received from your atm is not in agreement with the amount in app. i am short. what do i do to get difference | wrong_amount_of_cash_received | 55 | false | [] | llm_noisy |
atm shortchanged me!! i asked for 60 and got 40 | atm shortchanged me!! i asked for 60 and got 40 | wrong_amount_of_cash_received | 55 | false | [] | llm_noisy |
atm machine problem. i take out money but cash is not what i asked. app say correct amount. i lose money pls help | atm machine problem. i take out money but cash is not what i asked. app say correct amount. i lose money pls help | wrong_amount_of_cash_received | 55 | false | [] | llm_noisy |
requested 80 pounds got 50. pls help | requested 80 pounds got 50. pls help | wrong_amount_of_cash_received | 55 | false | [] | llm_noisy |
i tried to tak out $88 at the ATM and it only gave me part of it. my account was charged full amount. pls help | i tried to tak out {AMOUNT} at the ATM and it only gave me part of it. my account was charged full amount. pls help | wrong_amount_of_cash_received | 55 | true | [
"amount"
] | llm_noisy |
I withdrew cash but the amount dispensed was not what I requested. It's short by €869. | I withdrew cash but the amount dispensed was not what I requested. It's short by {AMOUNT}. | wrong_amount_of_cash_received | 55 | true | [
"amount"
] | clean |
ATM dispensed the wrong amount, I need help fixing this. | ATM dispensed the wrong amount, I need help fixing this. | wrong_amount_of_cash_received | 55 | false | [] | clean |
I'm very frustrated because the ATM at Christopherberg gave me less cash than I requested. I typed in 200 but only 150 came out, and the receipt confirms 200 was withdrawn from my account. What steps do I take to recover the missing money? | I'm very frustrated because the ATM at {CITY} gave me less cash than I requested. I typed in 200 but only 150 came out, and the receipt confirms 200 was withdrawn from my account. What steps do I take to recover the missing money? | wrong_amount_of_cash_received | 55 | true | [
"location"
] | clean |
atm gvie me only $20 but i ask for $100 | atm gvie me only $20 but i ask for $100 | wrong_amount_of_cash_received | 55 | false | [] | perturbed |
i wthdrew 40 but only 20 came out | i wthdrew 40 but only 20 came out | wrong_amount_of_cash_received | 55 | false | [] | clean |
I took out cash at Shell and got the wrong amount. Less than I asked. | I took out cash at {MERCHANT} and got the wrong amount. Less than I asked. | wrong_amount_of_cash_received | 55 | true | [
"merchant"
] | clean |
This is the second time this month an ATM has shorted me. I requested 80 pounds and the machine handed over 50, yet the full 80 was debited. I need someone to look into the machine and refund the difference. | This is the second time this month an ATM has shorted me. I requested 80 pounds and the machine handed over 50, yet the full 80 was debited. I need someone to look into the machine and refund the difference. | wrong_amount_of_cash_received | 55 | false | [] | clean |
I went to ATM and asked for cash, but it gave me wrong amount, smaller. Where is rest of my cash? | I went to ATM and asked for cash, but it gave me wrong amount, smaller. Where is rest of my cash? | wrong_amount_of_cash_received | 55 | false | [] | clean |
atm gave me diffrent amount tan i requested | atm gave me diffrent amount tan i requested | wrong_amount_of_cash_received | 55 | false | [] | perturbed |
I tried to withdraw $60 but olny got $20. This is frustrating. | I tried to withdraw $60 but olny got $20. This is frustrating. | wrong_amount_of_cash_received | 55 | false | [] | perturbed |
I only received part of my withdrawal. This is very frustrating. This was on 2 October. | I only received part of my withdrawal. This is very frustrating. This was on {DATE}. | wrong_amount_of_cash_received | 55 | true | [
"date"
] | clean |
I withdrew cash but the machine handed me fewer bills than I requested. | I withdrew cash but the machine handed me fewer bills than I requested. | wrong_amount_of_cash_received | 55 | false | [] | clean |
only got 20 out but i requested 100 | only got 20 out but i requested 100 | wrong_amount_of_cash_received | 55 | false | [] | perturbed |
Only part of my cash came out. | Only part of my cash came out. | wrong_amount_of_cash_received | 55 | false | [] | clean |
Something wrong with ATM machine, it give me less money than I requested | Something wrong with ATM machine, it give me less money than I requested | wrong_amount_of_cash_received | 55 | false | [] | clean |
I requested $300 but the ATM gave me $100. Where is the rest? I'm in Robertborough at the moment. | I requested $300 but the ATM gave me $100. Where is the rest? I'm in {CITY} at the moment. | wrong_amount_of_cash_received | 55 | true | [
"location"
] | clean |
I need help with an ATM that short-changed me. I asked for 802 but the machine dispensed a smaller amount, and the full £72 was deducted from my account. This needs to be fixed as soon as possible. | I need help with an ATM that short-changed me. I asked for {AMOUNT} but the machine dispensed a smaller amount, and the full {AMOUNT} was deducted from my account. This needs to be fixed as soon as possible. | wrong_amount_of_cash_received | 55 | true | [
"amount"
] | perturbed |
atm gave me the wrong amount of money back, what do I do | atm gave me the wrong amount of money back, what do I do | wrong_amount_of_cash_received | 55 | false | [] | clean |
The ATM gave me less cash than I asked for. I requested $100 but only got $60. What should I do? | The ATM gave me less cash than I asked for. I requested $100 but only got $60. What should I do? | wrong_amount_of_cash_received | 55 | false | [] | clean |
I requested £18 from the ATM but only got €15. Please advise. | I requested {AMOUNT} from the ATM but only got {AMOUNT}. Please advise. | wrong_amount_of_cash_received | 55 | true | [
"amount"
] | clean |
ATM dispensed wrong bills | ATM dispensed wrong bills | wrong_amount_of_cash_received | 55 | false | [] | clean |
I wanted $150 but got $50. What's going on? | I wanted $150 but got $50. What's going on? | wrong_amount_of_cash_received | 55 | false | [] | clean |
At the ATM, I asked for £100 but received £50. Please explain why. | At the ATM, I asked for £100 but received £50. Please explain why. | wrong_amount_of_cash_received | 55 | false | [] | clean |
When I withdrew money this afternoon the ATM gave me the incorrect amount. I asked for 60 but received 30, and my balance was reduced by the full 60. How can I get the shortfall reimbursed? | When I withdrew money this afternoon the ATM gave me the incorrect amount. I asked for 60 but received 30, and my balance was reduced by the full 60. How can I get the shortfall reimbursed? | wrong_amount_of_cash_received | 55 | false | [] | clean |
I requested €33 but the ATM dispensed a smaller amount, and my account was still debited the full sum. Please don't tell me I'm stuck with this | I requested {AMOUNT} but the ATM dispensed a smaller amount, and my account was still debited the full sum. Please don't tell me I'm stuck with this | wrong_amount_of_cash_received | 55 | true | [
"amount"
] | perturbed |
My withdrawal was for $80 but the ATM gave me $40. What can I do? | My withdrawal was for $80 but the ATM gave me $40. What can I do? | wrong_amount_of_cash_received | 55 | false | [] | clean |
I made a withdrawal but the cash I got was not what I asked for. I requested $80 and received $40. | I made a withdrawal but the cash I got was not what I asked for. I requested $80 and received $40. | wrong_amount_of_cash_received | 55 | false | [] | clean |
asked for 118.47 at the atm and it gave me way less | asked for {AMOUNT} at the atm and it gave me way less | wrong_amount_of_cash_received | 55 | true | [
"amount"
] | clean |
withdrew money and got short changed by the atm | withdrew money and got short changed by the atm | wrong_amount_of_cash_received | 55 | false | [] | clean |
I asked for $100 but the machine only gave me $60. What's going on? | I asked for $100 but the machine only gave me $60. What's going on? | wrong_amount_of_cash_received | 55 | false | [] | clean |
the machine shortchanged me at the atm | the machine shortchanged me at the atm | wrong_amount_of_cash_received | 55 | false | [] | perturbed |
I keyed in a withdrawal and the machine gave me a different total in notes. I'm very concerned and need help getting the difference back | I keyed in a withdrawal and the machine gave me a different total in notes. I'm very concerned and need help getting the difference back | wrong_amount_of_cash_received | 55 | false | [] | perturbed |
why is the exchange rate so bad on my withdrawal??? its not the real rate!! | why is the exchange rate so bad on my withdrawal??? its not the real rate!! | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | llm_noisy |
rate on my cash withdrawl was incorrect i think, the converion was off | rate on my cash withdrawl was incorrect i think, the converion was off | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | llm_noisy |
withdrew cash overseas n the rate was wrong, got less then i should hav based on the real rate | withdrew cash overseas n the rate was wrong, got less then i should hav based on the real rate | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | llm_noisy |
i got cash out in New Lisa and the exchange rate applied was wrong | i got cash out in {CITY} and the exchange rate applied was wrong | wrong_exchange_rate_for_cash_withdrawal | 56 | true | [
"location"
] | llm_noisy |
i withdrew $781 from an atm in South Shannonfort on the 23th and the exchange rate applied was wrong it definitely wasn't the rate that was showing on the screens or online so i need someone to check what rate was used bc it looks incorrect to me | i withdrew {AMOUNT} from an atm in {CITY} on {DATE} and the exchange rate applied was wrong it definitely wasn't the rate that was showing on the screens or online so i need someone to check what rate was used bc it looks incorrect to me | wrong_exchange_rate_for_cash_withdrawal | 56 | true | [
"amount",
"date",
"location"
] | llm_noisy |
the exchange rate on my cash withdrawal was totally WRONG!!! i checked the rate and it doesnt match at all | the exchange rate on my cash withdrawal was totally WRONG!!! i checked the rate and it doesnt match at all | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | llm_noisy |
i withdrew cash in Caldwellborough and the rate they gave me looks off | i withdrew cash in {CITY} and the rate they gave me looks off | wrong_exchange_rate_for_cash_withdrawal | 56 | true | [
"location"
] | llm_noisy |
atm abroad gave me wrong rate for withdrawal | atm abroad gave me wrong rate for withdrawal | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | llm_noisy |
wrong currency rate on atm cash | wrong currency rate on atm cash | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | llm_noisy |
i think the exchange rate used for my cash withdrawal was incorrect bc it was different from what i expected and i want to dispute it bc i think i was charged the wrong conversion rate for the cash i took out | i think the exchange rate used for my cash withdrawal was incorrect bc it was different from what i expected and i want to dispute it bc i think i was charged the wrong conversion rate for the cash i took out | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | llm_noisy |
hey the rate on my cash withdrawal from the atm is wrong can u look | hey the rate on my cash withdrawal from the atm is wrong can u look | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | llm_noisy |
I think the exchange rate for the cash withdrawal I did with card ending 5790 is wrong because the rate applied is different from the rate that was shown for that day | I think the exchange rate for the cash withdrawal I did with card ending {LAST4} is wrong because the rate applied is different from the rate that was shown for that day | wrong_exchange_rate_for_cash_withdrawal | 56 | true | [
"card_digits"
] | llm_noisy |
ATM abroad screwd me on the conversion rate, the exchang rate was just wrong | ATM abroad screwd me on the conversion rate, the exchang rate was just wrong | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | llm_noisy |
somethings off with the foriegn exchange rate on my atm withdrawl, the rate wasnt wut it should be | somethings off with the foriegn exchange rate on my atm withdrawl, the rate wasnt wut it should be | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | llm_noisy |
why did the exchange rate change on my cash withdrawal Ref: 25449601 | why did the exchange rate change on my cash withdrawal Ref: {REF} | wrong_exchange_rate_for_cash_withdrawal | 56 | true | [
"reference"
] | llm_noisy |
the exchange rate on my atm withdrawal was wrong can u check | the exchange rate on my atm withdrawal was wrong can u check | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | llm_noisy |
So here is the whole thing, I was abroad for two weeks, used ATMs a few times, and on one of the cash withdrawals the exchange rate is just wrong, like not even close to the daily rate, and I want it looked at | So here is the whole thing, I was abroad for two weeks, used ATMs a few times, and on one of the cash withdrawals the exchange rate is just wrong, like not even close to the daily rate, and I want it looked at | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | llm_noisy |
wrong fx rate at atm Rodriguezbury | wrong fx rate at atm {CITY} | wrong_exchange_rate_for_cash_withdrawal | 56 | true | [
"location"
] | llm_noisy |
the rate for my atm withdrawal abroad was wrong, the exchange rate i mean, not the amount of cash, the rate itself was off | the rate for my atm withdrawal abroad was wrong, the exchange rate i mean, not the amount of cash, the rate itself was off | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | llm_noisy |
ok so long story short I was on holiday and took out cash at an atm and the rate you guys gave me was totally wrong compared to the one on the screen at the time and I dont understand how the exchange rate got messed up like that | ok so long story short I was on holiday and took out cash at an atm and the rate you guys gave me was totally wrong compared to the one on the screen at the time and I dont understand how the exchange rate got messed up like that | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | llm_noisy |
why is the rate wrong when i take out cash abroad | why is the rate wrong when i take out cash abroad | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | clean |
Why was the exchange rate for my cash withdrawal so unfavorable? It seems incorrect. | Why was the exchange rate for my cash withdrawal so unfavorable? It seems incorrect. | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | clean |
Why was the exchange rate applied to my cash withdrawal not the one advertised? | Why was the exchange rate applied to my cash withdrawal not the one advertised? | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | clean |
I received less cash than expected from my withdrawal because the exchange rate was wrong. Please help. | I received less cash than expected from my withdrawal because the exchange rate was wrong. Please help. | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | clean |
how come the rate for cash is diffrent than it should be | how come the rate for cash is diffrent than it should be | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | clean |
The rate applied when I took cash out in a foreign currency was completely incorrect and I want an explanation. This wrong exchange rate has caused me real problems. | The rate applied when I took cash out in a foreign currency was completely incorrect and I want an explanation. This wrong exchange rate has caused me real problems. | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | clean |
i was charged the wrong rate when i withdrew cash overseas | i was charged the wrong rate when i withdrew cash overseas | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | clean |
ATM gave me a bad exchange rate on my withdrawal in Lake Brandonchester last week. | ATM gave me a bad exchange rate on my withdrawal in {CITY} last week. | wrong_exchange_rate_for_cash_withdrawal | 56 | true | [
"location"
] | clean |
I noticed the rate applied to my ATM withdrawal during my trip was way off from the actual rate. This is upsetting and I want it fixed. | I noticed the rate applied to my ATM withdrawal during my trip was way off from the actual rate. This is upsetting and I want it fixed. | wrong_exchange_rate_for_cash_withdrawal | 56 | false | [] | clean |
ATM withdrawal in another currency was converted at a rate that seems incorrect. ref 14446816 | ATM withdrawal in another currency was converted at a rate that seems incorrect. ref {REF} | wrong_exchange_rate_for_cash_withdrawal | 56 | true | [
"reference"
] | clean |
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