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<s>[INST] What services does LG's Pro:Cloud portal offer? [/INST] LG's Pro:Cloud portal provides an enterprise-class platform for Pro:Centric Cloud, SuperSign Cloud, and SuperSign AD site, user, and content management. </s>
<s>[INST] What is the purpose of the Pro:Centric Cloud, and for whom is its graphical user interface (GUI) designed? [/INST] Pro:Centric Cloud enables users to create and remotely manage Pro:Centric Direct HTML application content for LG webOS 5.0 and later TVs/STBs on a Unicast IP network. Its GUI is provided for syst...
<s>[INST] What are the key capabilities of SuperSign Cloud in terms of remote management? [/INST] SuperSign Cloud enables remote management of schedule-based content distribution and device control functions for LG webOS 6.0 and later signage monitors, utilizing a Unicast IP network. </s>
<s>[INST] What functions does SuperSign AD provide in terms of managing digital kiosk and outdoor advertising content? [/INST] SuperSign AD enables users to create and remotely manage digital kiosk and outdoor advertising content over a Unicast IP network. Additionally, a graphical user interface (GUI) assists system i...
<s>[INST] What functionality does the Pro:Cloud portal offer for webOS Partners? [/INST] The Pro:Cloud portal provides a platform where webOS Partners can register their webOS Partner apps. </s>
<s>[INST] Which web browsers are compatible with the Pro:Cloud portal, and what is the minimum recommended display resolution? [/INST] The Pro:Cloud portal is accessible using Google Chrome 51 or later and Mozilla Firefox® 47 or later. The minimum recommended display resolution is 1920 x 1080. </s>
<s>[INST] What functionalities and access points are provided by the menu options on the left and the main area of the Pro: Cloud / LG Solutions home page? [/INST] On the Pro: Cloud / LG Solutions home page, the menu options on the left allow access to site management, account management, licensing, license management,...
<s>[INST] What functionalities does the "Site Management" feature offer, and how does user access vary based on privileges? [/INST] "Site Management" allows administrators to access business and property management facilities. Depending on their privileges, users may also have the capability to add or modify businesses...
<s>[INST] What capabilities does the "Account Management" feature offer to administrators regarding user roles? [/INST] "Account Management" enables administrators to add and modify user role assignments at a privilege level equal to or below their own. </s>
<s>[INST] What is the purpose of the "Licensing" feature and who specifically can utilize it? [/INST] The "Licensing" feature enables users with the "License Requester" roles to request and/or issue new or additional business licenses. </s>
<s>[INST] What functions are administrators able to perform under the "License Management" feature? [/INST] Under the "License Management" feature, administrators can add and modify both (business) licenses and (property) license assignments. </s>
<s>[INST] What is the main role of the "Partner Center" within the Pro: Cloud portal? [/INST] The "Partner Center" enables administrators to install partner services, including apps that are designed in-house, for each property. </s>
<s>[INST] What is the main functionality of the "Support" feature for users? [/INST] The "Support" feature enables users to post and/or review notices and questions. </s>
<s>[INST] How can I navigate from the LG Solutions home page to access various functions, return to the main page, or launch specific cloud portals? [/INST] From the LG Solutions home page, users can click on any of the menu options to access the respective functions. To return to the LG Solutions page, one can click t...
<s>[INST] How can one access and log in to the Pro:Cloud portal, and what steps should be taken if a user needs to create an account or view their account information? [/INST] To access the Pro:Cloud portal, launch a web browser and type the URL https://lgprocloud.com into the address bar and press Enter. Optionally, u...
<s>[INST] What determines the display of the home page once logged into the Pro:Cloud portal, how can one exit the portal, and what happens after 60 minutes of inactivity? [/INST] Once logged into the Pro:Cloud portal, the home page display is determined by the user"s role. For instance, a platform administrator would ...
<s>[INST] How can I create an account on the Pro:Cloud portal, and what steps should be followed after confirming the email address? [/INST] To register on the Pro:Cloud portal, start with the "Access / Sign In to the Portal" procedure. Once at the account creation step, agree to the terms and conditions. Provide your ...
<s>[INST] How can I view my account information and change the date/time format on the Pro:Cloud portal? [/INST] After logging in to the Pro:Cloud portal, click the icon at the top right to open the Account pop-up. Select "My Information" to see an overview of your assigned user roles. The number of roles and their typ...
<s>[INST] How can I access and navigate the Site Management page on the portal to view and manage businesses and properties? [/INST] To access the Site Management page, click the Site Management EI menu icon on the left of the portal screen. Businesses are listed on the left, and by clicking on a business, its properti...
<s>[INST] How can I add a new business on the Site Management page? [/INST] To add a new business on the Site Management page, click the + Add Business button, enter the business name in the provided field, and then click Add. A confirmation window will pop up, and by clicking OK, the business is added. You can search ...
<s>[INST] How can I modify a business name on the Site Management page? [/INST] On the Site Management page, click the button at the right of the business you want to modify. In the Edit Business pop-up, edit the business name. Once ready, click Done, and then OK in the confirmation window. If you change your mind, cli...
<s>[INST] How can I delete a business on the Site Management page that doesn"t have any properties or assigned users? [/INST] On the Site Management page, click the button at the right of the business you wish to delete. When prompted for confirmation, click Delete to proceed. A confirmation window will appear, and you...
<s>[INST] How can I add a new property in the Site Management page? [/INST] On the Site Management page, select the business where you want to add the property and click the Add Property button. In the Add Property pop-up, provide the Property Name (up to 26 characters), and optionally, the Address and Phone Number. Ch...
<s>[INST] How can I modify the details of a property in the Site Management page? [/INST] First, go to the Site Management page, select the business to which the property is assigned, and click the button on the right of the property you want to modify. In the Edit Property pop-up window, update the necessary property ...
<s>[INST] How can I delete a single or multiple properties from the Site Management page, and what should I be aware of before doing so? [/INST] In the Site Management page, select the business associated with the property or properties you wish to delete. For a single property, either tick the checkbox beside the desi...
<s>[INST] How can I reassign an existing property from one business to another on the Site Management page, and what happens to the current license of the property? [/INST] On the Site Management page, select the business containing the properties you intend to reassign. Either check the box next to each property you w...
<s>[INST] How can I access and navigate the Account Management page to view user account details and roles on the portal? [/INST] To access the Account Management page, click on the Account Management menu icon on the left side of the portal screen. Once there, you can click on a business or property on the left side t...
<s>[INST] Can you explain the different user roles and their respective permissions available on the Pro:Cloud portal? [/INST] On the Pro:Cloud portal, there"s a hierarchy of user roles. Platform Administrators have overarching access to configurations and manage businesses. Region Administrators focus on regional busi...
<s>[INST] How do I assign a user role on the Account Management page if the user doesn"t have an account yet? [/INST] Open the Account Management page and click the Assign Role button. In the pop-up, enter the user"s email. If they don"t have an account, an error will show, and they should create an account first. Next...
<s>[INST] How can I modify a user"s role assignment on the Account Management page? [/INST] Go to the Account Management page and select the user type (Platform User, License Requester, or webOS Partner). Choose the business or property with the user role you want to modify. Click the Edit button next to the user"s nam...
<s>[INST] How can I delete a Platform Administrator user assignment from the Account Management page? [/INST] Go to the Account Management page and select "Platform User". Find the user with the Platform Administrator role you want to delete and click the "Delete" button next to their name. Confirm the deletion when pr...
<s>[INST] How can I delete a License Requester or webOS Partner user assignment from the Account Management page, either individually or in bulk? [/INST] On the Account Management page, select "License Requester" or "webOS Partner" as needed. For a single deletion, you can either check the box next to the desired user ...
<s>[INST] How do I delete individual or multiple business or property user assignments from the Account Management page? [/INST] On the Account Management page, select the relevant business or property to view the user assignments. For a single deletion, either check the box next to the user role and click "Delete" abo...
<s>[INST] How can I access the Licensing page and what features are available based on my role? [/INST] You can access the Licensing page by clicking on the "Licensing Ei" menu icon on the portal"s left side. Users who can request licenses can view "New Business License", "Additional Business License" options, and also...
<s>[INST] How do I request a new business license on the Pro:Cloud portal? [/INST] To request a new business license on the Pro:Cloud portal, access the Licensing page and select the default "Request" option. Then, click on the Request button next to the "New Business License". In the first pop-up, provide customer det...
<s>[INST] How do I request an additional business license for an existing business or property on the Pro:Cloud portal? [/INST] To request an additional license for an existing business on the Pro:Cloud portal, navigate to the Licensing page and select the "Request" option. Click on the Request button next to the "Addi...
<s>[INST] How can I view the history and details of licenses on the Pro:Cloud portal? [/INST] On the Licensing page, select the History option on the left side to view licenses in a table format. This table shows the current status of each license, such as approved, unapproved, or rejected. By clicking on a data column...
<s>[INST] How can platform and region administrators approve or reject a license request on the Pro:Cloud portal? [/INST] On the Licensing page, select the Approval option to view licenses in a table format. Click the "View Request" button next to the desired license entry to see its details. To approve a license, clic...
<s>[INST] How can I access the License Management page and what functionalities does it offer? [/INST] The License Management page is accessed by clicking on the License Management menu icon on the left side of the portal screen. This page allows users to view license information for businesses and properties. Platform...
<s>[INST] How can I view and manage license information for a business or property on the License Management page? [/INST] On the License Management page, you can click on a business or property on the left side to see its license details in the main area. The page will display information like the total active license...
<s>[INST] How can I add a license for a business on the License Management page as a platform administrator? [/INST] On the License Management page, select the business for which you want to add the license and click on the "Add License" button. In the pop-up window, fill in the required fields such as License Issue Da...
<s>[INST] How do I modify an existing license for a business on the License Management page as a platform administrator? [/INST] On the License Management page, select the business whose license you want to modify, and then click the "Edit" button corresponding to that license. In the "Edit" pop-up window, make the nec...
<s>[INST] How can I delete a license for a business on the License Management page as a platform administrator? [/INST] On the License Management page, select the business whose license you want to delete, and then click the "Delete" button corresponding to that license. If prompted for confirmation, click "Delete" to ...
<s>[INST] How can I assign a license to a business"s property? [/INST] Once a license has been added to a business, it can be assigned to the business"s properties. Both platform and region administrators can perform this assignment. </s>
<s>[INST] How can I assign a license to a property? [/INST] On the License Management page, select the property you want to assign a license to and click the "Assign License" button. In the pop-up, select the service (Pro:Centric Cloud, SuperSign Cloud, or SuperSign AD) which will filter the licenses available. Then, c...
<s>[INST] How can I modify a license assignment? [/INST] On the License Management page, select the property with the license assignment you want to modify and click the "Edit" button next to it. In the pop-up, adjust the number of licensed devices as needed. To finalize the changes, click "Done" and confirm in the sub...
<s>[INST] How can I delete a license assignment? [/INST] On the License Management page, select the property with the license assignment you want to delete and click the "Delete" button next to it. When prompted, confirm by clicking "Delete" again and then "OK" in the confirmation window. If you change your mind, click...
<s>[INST] How can I access the Partner Center page to manage partner services? [/INST] You can access the Partner Center page by clicking on the "Partner Center" menu icon located on the left side of the portal screen. This page allows users to review, install, and manage partner services based on their user role, and ...
<s>[INST] How is the Partner Center page organized and how can I navigate through the available services? [/INST] he Partner Center page displays available services grouped into four categories: Service, Interface, Design, and Digital Art(s). You can search for a particular service using the Search field, filter servic...
<s>[INST] How do I install a partner service for specific properties from the Partner Center page? [/INST] To install a partner service, click the "Install" button for the desired service. If the service is already installed for all or some properties, you"ll see "All Sites Installed" or "Partially Installed" messages....
<s>[INST] How do I uninstall a partner service from specific properties in the Partner Center page? [/INST] To uninstall a partner service, click the "Uninstall" button for the service you want to remove. In the resulting window, select the properties you want to remove the service from. You can search for and select m...
<s>[INST] How can I view and manage the status of my registered apps in the "Created Apps" section? [/INST] In the "Created Apps" section, you can view the status of your apps, including those awaiting approval, approved, rejected, or canceled. You can cancel approval requests, view where approved apps are installed, a...
<s>[INST] How can I register an app for approval in the system? [/INST] To register an app, click the "Register Created App" button. Define the app by filling in fields such as App Name, Creator, Category, Type, Scope, Version, and Description. Once done, click "Next" and complete any category-specific fields. Optional...
<s>[INST] How do I manage webOS Partner Apps on the platform? [/INST] Click "webOS Partner Apps" on the left to access the app data. If you"re a platform administrator, you"ll see all apps, but webOS Partner users will only see their registered apps. To view app details, click "View" next to the app. To delete an app (...
<s>[INST] How do I register a webOS Partner app for approval? [/INST] To register a webOS Partner app, click the "Register webOS Partner App" button at the top left. Fill in the partner information such as Partner Name, upload the logo, and add a description. Click "Next" to proceed. In the next window, provide app det...
<s>[INST] How can I access and review the latest app data for unapproved apps? [/INST] Click on "Approval" on the left side of the screen. The number next to "Approval" shows how many apps are unapproved. You can then click on "Created Apps" to see registered apps waiting for approval, or "webOS Partner Apps" to view a...
<s>[INST] How do I approve or reject a Created app? [/INST] On the "Approve / Created Apps" screen, locate the desired app. To approve, click the "Approve" button, review the app information in the pop-up, and then click "Approve" again. For rejection, click the "Reject" button, provide comments explaining the reason i...
<s>[INST] How do I pre-install a Created app for testing purposes? [/INST] On the "Approve / Created Apps" screen, locate the desired app. You can use the Search or Filter functions to assist in finding the app. Click the "Pre-Install" button for the app, then in the "Install" pop-up, select the properties where you wa...
<s>[INST] How do I approve or reject a webOS Partner App? [/INST] On the "Approve / webOS Partner Apps" screen, click "View" next to the desired app to see its details. To approve, click the "Approve" button and confirm by clicking "Approve" again. A confirmation will pop up, which you can close by clicking "OK". If yo...
<s>[INST] How can I access and navigate the Support page on the portal? [/INST] To access the Support page, click on the "Support" menu icon on the left side of the portal screen. By default, the "Notice Board" is displayed. You can switch between the "Notice Board" and "Question Board" by clicking on their respective ...
<s>[INST] How can I view a notice on the Notice Board? [/INST] To view a notice, click the "View" button located at the right of the desired notice. The notice will open in a new window. Once you"re done reading, click the icon in the top left corner to return to the Notice Board. </s>
<s>[INST] How do I register a new notice on the Notice Board? [/INST] Click the "Register Notice" button at the top left of the screen. In the pop-up window, fill in the "Title" with a brief description and type the notice text in the "Content" field. Once done, click "Register" to submit the notice. After confirmation...
<s>[INST] How do I edit a notice on the Notice Board? [/INST] Click the "Edit" button next to the notice you want to edit. In the pop-up window, modify the title and/or content as needed. Once done, click "Done" to save your changes. After confirmation, the edited notice will be updated on the Notice Board. If you deci...
<s>[INST] How can I delete a notice from the platform? [/INST] Only a platform administrator can delete a notice. To do so, click the "Delete" button next to the notice. When prompted, click "Delete" again and then click "OK" to confirm. If you change your mind, click "Cancel" to return to the Notice Board without maki...
<s>[INST] What does the Question Board do and how can I filter questions? [/INST] The Question Board lets users post questions and allows others to respond. You can filter questions by comments or question type using the "Filter" button at the top right of the screen. </s>
<s>[INST] How can I view a question and its details, answer it, or return to the Question Board? [/INST] To view a question, click the "View" button next to it; the details will appear in a new window, including any attachments. To answer or comment, click the "Write a Comment" button, type in your response, and click ...
<s>[INST] How do I register a new question and decide who can see it? [/INST] Click the "Register Question" button at the top left. In the pop-up window, select a question type, type a title, and enter the question content. You can attach up to five files with a maximum of 20 MB per file. Choose the audience for the qu...
<s>[INST] How do I register a new question and decide who can see it? [/INST] Click the "Register Question" button at the top left. In the pop-up window, select a question type, type a title, and enter the question content. You can attach up to five files with a maximum of 20 MB per file. Choose the audience for the qu...
<s>[INST] How can I delete a question from the Question Board? [/INST] Only an administrator can delete a question. Click the "Delete" button next to the question. When prompted, click "Delete" and then "OK" to confirm. If you decide not to delete, click "Cancel" to return to the Question Board without making changes. ...
<s>[INST] What is the purpose and functionality of LG’s Pro:Centric Cloud application and how does it relate to the Pro:Cloud portal? [/INST] LG’s Pro:Centric Cloud application is a site management tool that lets you create and manage Pro:Centric HTML application content for LG webOS 5.0 and later TVs/STBs on a Unicast...
<s>[INST] Which web browsers and display resolution are recommended for accessing the Pro:Centric Cloud portal? [/INST] Use Google Chrome 51 or later or Mozilla Firefox® 47 or later. The minimum recommended display resolution is 1920 x 1080. </s>
<s>[INST] What features and functionalities does the Site Management page offer in the Pro:Centric Cloud network? [/INST] The Site Management page provides an overview of property information like license and network data. It allows access to property and partner service administration, configuration facilities based o...
<s>[INST] What can administrative users do with the "Partners" feature in the system? [/INST] The "Partners" feature allows administrative users to turn partner services on or off and set property-specific configuration details. These services encompass external services like EPG and Weather, interface servers like the...
<s>[INST] What is the purpose of the Room Manager feature? [/INST] The Room Manager allows administrative users to monitor and configure settings for room services related to the Pro:Centric mobile Guest and Keeper apps. These apps work together with PMS and QMS partner services. </s>
<s>[INST] How can I navigate to the Partner Center page from the Site Management or home page? [/INST] From the Site Management or home page, click on the "Partners" icon on the menu displayed at the left of the portal screen. This will bring up the Partner Center options in the main area of the screen. </s>
<s>[INST] How do I access and launch the Pro:Centric Cloud portal from the Pro:Cloud portal? [/INST] First, ensure you have a Pro:Cloud portal user account with the correct role assignment. Open a web browser and go to the Pro:Cloud portal URL, https://lgprocloud.com. Log in using your user account ID and password. Onc...
<s>[INST] How do I exit the Pro:Cloud or Pro:Centric Cloud portal, and what happens if there"s no activity for 60 minutes? [/INST] To exit, either close your browser or click the icon in the top right of the screen and select "Sign Out". If there"s no activity in the portal for 60 minutes, your session will expire and ...
<s>[INST] How can I access and use the features of the Site Management page in the Pro:Centric Cloud portal, and what if some options are not visible to me? [/INST] On the Site Management page, you can view dashboard information for properties linked to your account. Access a site list by clicking the property identifi...
<s>[INST] How can I navigate and access the different features provided on the Dashboard screen of the Pro:Centric Cloud portal? [/INST] The Dashboard shows details of a selected property. Click the property identifier button to see and select from all assigned properties. The dashboard has modules for property details...
<s>[INST] How do I generate and use a property-specific installation code for TVs/STBs on the Pro:Centric Cloud network? [/INST] To generate the installation code, select the property from the site list and click the Installation Code button at the top right. The code displayed in a pop-up window is valid for 24 hours,...
<s>[INST] How do I navigate and use the Partners page in the Pro:Cloud portal? [/INST] The Partners page, accessible by clicking on the Partners icon, displays installed partner services for a selected property, categorized as Service apps, Interface apps, and Design apps. To select a property, click the property ident...
<s>[INST] How can I view or modify the configuration details for a partner service in the Pro:Cloud portal? [/INST] On the Partners page, select the desired property by clicking the property identifier button. Then, click the Detail Settings or Detail View button for the respective partner service. For Service or Inter...
<s>[INST] How can I uninstall a partner service from the Pro:Cloud portal? [/INST] On the Partners page, select the desired property by clicking the property identifier button. Then, click the Uninstall button for the service you want to remove. When prompted, click Uninstall to remove the service or Cancel to keep the...
<s>[INST] How do I access and use the Room Manager page in the Pro:Cloud portal? [/INST] To access the Room Manager page, click on the Room Manager icon on the left side of the portal. This page allows users to monitor and adjust settings for room services related to the Pro:Centric mobile apps, in conjunction with PMS...
<s>[INST] How can I view and filter room information on the Room Monitoring screen in the Room Manager page? [/INST] The Room Monitoring screen displays a snapshot of room statuses, service requests, and guest app codes. You can refresh the data, search for specific rooms, filter rooms by status or request type, select...
<s>[INST] How can I view detailed room information, reset the Guest app access code, and switch between rooms on the Room Manager page? [/INST] Click on the room"s thumbnail or the "Details" button to see room information. From there, you can reset the Guest app access code by clicking the "Reset" button and confirm. T...
<s>[INST] How can I update room requests and navigate between rooms on the Room Manager page? [/INST] When viewing room information and status, click on "Room Request" to see current requests. You can cancel a request by clicking "Cancel Request" or mark it as "Complete" by clicking the "Complete" button. To view a dif...
<s>[INST] How can I access the Operation Settings for Keeper app users and room service requests? [/INST] On the Room Manager page, click the "Operation Settings" option on the left. This will give you access to the Operator List, Operator Assignment, and Request tabs which overview operator staff, service assignments,...
<s>[INST] What administrative options are available for operators in the Operator List tab of the Operation Settings? [/INST] In the Operator List tab, you can view operator details by clicking "Details", review room assignments with the "Assignment" button, reset room assignments with the "Reset" button, change the op...
<s>[INST] How do I create a new operator account in the Operator List tab? [/INST] To create a new operator account, click the "Create" button at the top left of the Operator List tab. In the pop-up window, input an ID for the operator, set the "Operator Type" (default is “House Keeper”), and type in a password and con...
<s>[INST] How do I send a Keeper app access link to a new user from the Operator List tab? [/INST] Click the "Send Access Link" button at the top left of the Operator List tab. In the pop-up, type the email address in the "E-mail" field and click "Send". The operator will then receive an email containing app download l...
<s>[INST] How do I edit operator assignments for rooms in the Operation Settings / Operator Assignment tab? [/INST] Select a group of rooms using the "Group" field, click the "Edit" button at the top left, select up to five operators per room in the Edit pop-up, and then click "Done" to save the assignments. </s>
<s>[INST] How do I set or edit the delay time for a room service request in the Request Settings? [/INST] Click the "Edit" button at the top left of the Request Settings section, adjust the delay time for the desired request in the Edit Request Settings pop-up window, and then click "Done" to save the updates. </s>
<s>[INST] How do I toggle the availability of an existing amenity in the Amenity settings? [/INST] Click the ON/OFF “Whether to Use” toggle button at the right of the applicable amenity. </s>
<s>[INST] How do I add a new amenity in the Amenity Settings? [/INST] Click the Add button at the top left of the Amenity Settings section, specify details in the Add Amenity pop-up window such as a descriptive ID, maximum quantity, room availability, and toggle the "Whether to Use" status. Finally, click Add to save t...
<s>[INST] How do I edit the parameters of an existing amenity? [/INST] Click the Edit button next to the amenity, make changes in the Edit Amenity pop-up window (like the amenity item ID, maximum quantity, room availability, and "Whether to Use" status), and then click Done to save the updates. </s>
<s>[INST] How do I delete an amenity? [/INST] Click the Delete button next to the amenity and confirm the deletion when prompted. </s>
<s>[INST] What is LG's Mobile App Creator and how does it function? [/INST] LG’s Mobile App Creator, accessible from the Pro:Centric Cloud portal, lets you create and manage a mobile Guest app that interacts with partner services on the Pro:Centric server. Guests use this app to access information and request services,...
<s>[INST] How can I access the Pro:Centric Cloud portal and what are the recommended settings? [/INST] You can access the Pro:Centric Cloud portal using Google Chrome 51 or later or Mozilla Firefox 47 or later. The suggested display resolution is 1920 x 1080. The Mobile App Creator pages adapt with zoom levels up to 40...
<s>[INST] How do I access and use the Mobile App Creator on the Pro:Centric Cloud portal? [/INST] To use the Mobile App Creator on the Pro:Centric Cloud portal, ensure you have a Pro:Cloud portal user account with the right user role. If not, contact your regional representative or platform administrator for role assig...
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