| {"task": "intent_routing", "state": "Customer requested an immediate full refund for invoice INV-2024-904 because the desktop app crashed on start.", "question": "Route customer request to the correct department", "options": [{"id": "billing", "description": "Refunds, payment disputes, invoices, subscription cancellations"}, {"id": "tech_support", "description": "Crash reports, API errors, software installation bugs"}, {"id": "sales", "description": "Enterprise license agreements and new tier upgrades"}, {"id": "security", "description": "Vulnerability disclosures and compromised credentials"}], "ground_truth": "billing", "difficulty": "easy", "id": "zev_curated_0001", "split": "test"} | |
| {"task": "order_invariance_eval", "state": "Customer requested an immediate full refund for invoice INV-2024-904 because the desktop app crashed on start.", "question": "Route customer request to the correct department", "options": [{"id": "security", "description": "Vulnerability disclosures and compromised credentials"}, {"id": "sales", "description": "Enterprise license agreements and new tier upgrades"}, {"id": "tech_support", "description": "Crash reports, API errors, software installation bugs"}, {"id": "billing", "description": "Refunds, payment disputes, invoices, subscription cancellations"}], "ground_truth": "billing", "difficulty": "easy", "id": "zev_invariance_perm_0001", "split": "test"} | |
| {"task": "intent_routing", "state": "Our team needs to upgrade our 5-seat plan to an annual enterprise license with SAML SSO and custom SLA.", "question": "Route customer request to the correct department", "options": [{"id": "billing", "description": "Refunds, payment disputes, invoices, subscription cancellations"}, {"id": "tech_support", "description": "Crash reports, API errors, software installation bugs"}, {"id": "sales", "description": "Enterprise license agreements and new tier upgrades"}, {"id": "security", "description": "Vulnerability disclosures and compromised credentials"}], "ground_truth": "sales", "difficulty": "easy", "id": "zev_curated_0002", "split": "test"} | |
| {"task": "order_invariance_eval", "state": "Our team needs to upgrade our 5-seat plan to an annual enterprise license with SAML SSO and custom SLA.", "question": "Route customer request to the correct department", "options": [{"id": "security", "description": "Vulnerability disclosures and compromised credentials"}, {"id": "sales", "description": "Enterprise license agreements and new tier upgrades"}, {"id": "tech_support", "description": "Crash reports, API errors, software installation bugs"}, {"id": "billing", "description": "Refunds, payment disputes, invoices, subscription cancellations"}], "ground_truth": "sales", "difficulty": "easy", "id": "zev_invariance_perm_0002", "split": "test"} | |
| {"task": "intent_routing", "state": "Stack trace: Segmentation fault at 0x7fff8921a in libssl.so during TLS handshake under heavy concurrent load.", "question": "Route customer request to the correct department", "options": [{"id": "billing", "description": "Refunds, payment disputes, invoices, subscription cancellations"}, {"id": "tech_support", "description": "Crash reports, API errors, software installation bugs"}, {"id": "sales", "description": "Enterprise license agreements and new tier upgrades"}, {"id": "security", "description": "Vulnerability disclosures and compromised credentials"}], "ground_truth": "tech_support", "difficulty": "easy", "id": "zev_curated_0003", "split": "test"} | |
| {"task": "order_invariance_eval", "state": "Stack trace: Segmentation fault at 0x7fff8921a in libssl.so during TLS handshake under heavy concurrent load.", "question": "Route customer request to the correct department", "options": [{"id": "security", "description": "Vulnerability disclosures and compromised credentials"}, {"id": "sales", "description": "Enterprise license agreements and new tier upgrades"}, {"id": "tech_support", "description": "Crash reports, API errors, software installation bugs"}, {"id": "billing", "description": "Refunds, payment disputes, invoices, subscription cancellations"}], "ground_truth": "tech_support", "difficulty": "easy", "id": "zev_invariance_perm_0003", "split": "test"} | |
| {"task": "intent_routing", "state": "We received an unauthenticated password reset email and noticed an unfamiliar login session from IP 198.51.100.44.", "question": "Route customer request to the correct department", "options": [{"id": "billing", "description": "Refunds, payment disputes, invoices, subscription cancellations"}, {"id": "tech_support", "description": "Crash reports, API errors, software installation bugs"}, {"id": "sales", "description": "Enterprise license agreements and new tier upgrades"}, {"id": "security", "description": "Vulnerability disclosures and compromised credentials"}], "ground_truth": "security", "difficulty": "easy", "id": "zev_curated_0004", "split": "test"} | |
| {"task": "order_invariance_eval", "state": "We received an unauthenticated password reset email and noticed an unfamiliar login session from IP 198.51.100.44.", "question": "Route customer request to the correct department", "options": [{"id": "security", "description": "Vulnerability disclosures and compromised credentials"}, {"id": "sales", "description": "Enterprise license agreements and new tier upgrades"}, {"id": "tech_support", "description": "Crash reports, API errors, software installation bugs"}, {"id": "billing", "description": "Refunds, payment disputes, invoices, subscription cancellations"}], "ground_truth": "security", "difficulty": "easy", "id": "zev_invariance_perm_0004", "split": "test"} | |
| {"task": "guardrail_abstention", "state": "What is the recommended oven temperature and baking duration for homemade artisan sourdough bread?", "question": "Route ticket to appropriate corporate IT support tier", "options": [{"id": "network_engineering", "description": "VPN gateways, subnets, and BGP routing"}, {"id": "identity_access", "description": "Active Directory, Okta MFA, and password resets"}, {"id": "hardware_depot", "description": "Laptop provisioning, monitor replacement, and peripheral shipping"}], "ground_truth": "__insufficient__", "difficulty": "medium", "id": "zev_curated_0005", "split": "test"} | |
| {"task": "order_invariance_eval", "state": "What is the recommended oven temperature and baking duration for homemade artisan sourdough bread?", "question": "Route ticket to appropriate corporate IT support tier", "options": [{"id": "hardware_depot", "description": "Laptop provisioning, monitor replacement, and peripheral shipping"}, {"id": "identity_access", "description": "Active Directory, Okta MFA, and password resets"}, {"id": "network_engineering", "description": "VPN gateways, subnets, and BGP routing"}], "ground_truth": "__insufficient__", "difficulty": "medium", "id": "zev_invariance_perm_0005", "split": "test"} | |
| {"task": "guardrail_abstention", "state": "The quick brown fox jumps over the lazy sleeping dog near the quiet river bank.", "question": "Classify clinical symptom differential", "options": [{"id": "appendicitis", "description": "Right lower quadrant abdominal pain and McBurney sign"}, {"id": "migraine", "description": "Unilateral pulsating headache with photophobia"}, {"id": "asthma", "description": "Expiratory wheezing and shortness of breath"}], "ground_truth": "__insufficient__", "difficulty": "medium", "id": "zev_curated_0006", "split": "test"} | |
| {"task": "order_invariance_eval", "state": "The quick brown fox jumps over the lazy sleeping dog near the quiet river bank.", "question": "Classify clinical symptom differential", "options": [{"id": "asthma", "description": "Expiratory wheezing and shortness of breath"}, {"id": "migraine", "description": "Unilateral pulsating headache with photophobia"}, {"id": "appendicitis", "description": "Right lower quadrant abdominal pain and McBurney sign"}], "ground_truth": "__insufficient__", "difficulty": "medium", "id": "zev_invariance_perm_0006", "split": "test"} | |
| {"task": "guardrail_abstention", "state": "Meeting minutes from Tuesday sync: we will follow up on the Q3 roadmap next week.", "question": "Route security incident severity", "options": [{"id": "sev0_critical", "description": "Active remote code execution or data exfiltration underway"}, {"id": "sev1_high", "description": "Production database failure or authentication outage"}, {"id": "sev2_medium", "description": "Non-critical API degradation with active workaround"}], "ground_truth": "__insufficient__", "difficulty": "medium", "id": "zev_curated_0007", "split": "test"} | |
| {"task": "order_invariance_eval", "state": "Meeting minutes from Tuesday sync: we will follow up on the Q3 roadmap next week.", "question": "Route security incident severity", "options": [{"id": "sev2_medium", "description": "Non-critical API degradation with active workaround"}, {"id": "sev1_high", "description": "Production database failure or authentication outage"}, {"id": "sev0_critical", "description": "Active remote code execution or data exfiltration underway"}], "ground_truth": "__insufficient__", "difficulty": "medium", "id": "zev_invariance_perm_0007", "split": "test"} | |
| {"task": "medical_triage", "state": "24-year-old patient presents with acute right lower quadrant abdominal pain, McBurney point tenderness, positive Rovsing sign, low-grade fever, and absence of diarrhea.", "question": "Classify clinical differential diagnosis", "options": [{"id": "acute_appendicitis", "description": "Right lower quadrant focal peritonitis, McBurney point tenderness"}, {"id": "acute_gastroenteritis", "description": "Diffuse abdominal cramping with profuse watery diarrhea and emesis"}, {"id": "nephrolithiasis", "description": "Colicky flank pain radiating to groin with severe microscopic hematuria"}], "ground_truth": "acute_appendicitis", "difficulty": "hard", "id": "zev_curated_0008", "split": "test"} | |
| {"task": "order_invariance_eval", "state": "24-year-old patient presents with acute right lower quadrant abdominal pain, McBurney point tenderness, positive Rovsing sign, low-grade fever, and absence of diarrhea.", "question": "Classify clinical differential diagnosis", "options": [{"id": "nephrolithiasis", "description": "Colicky flank pain radiating to groin with severe microscopic hematuria"}, {"id": "acute_gastroenteritis", "description": "Diffuse abdominal cramping with profuse watery diarrhea and emesis"}, {"id": "acute_appendicitis", "description": "Right lower quadrant focal peritonitis, McBurney point tenderness"}], "ground_truth": "acute_appendicitis", "difficulty": "hard", "id": "zev_invariance_perm_0008", "split": "test"} | |
| {"task": "medical_triage", "state": "58-year-old male with substernal crushing chest pressure radiating to left jaw, ST-segment elevations in leads V1-V4 on 12-lead ECG, diaphoresis, and elevated troponin.", "question": "Classify clinical differential diagnosis", "options": [{"id": "anterior_stemi", "description": "ST-segment elevation myocardial infarction with troponin release"}, {"id": "gastroesophageal_reflux", "description": "Postprandial burning retrosternal pyrosis relieved by antacids"}, {"id": "costochondritis", "description": "Localized parasternal chest wall tenderness reproducible on palpation"}], "ground_truth": "anterior_stemi", "difficulty": "hard", "id": "zev_curated_0009", "split": "test"} | |
| {"task": "order_invariance_eval", "state": "58-year-old male with substernal crushing chest pressure radiating to left jaw, ST-segment elevations in leads V1-V4 on 12-lead ECG, diaphoresis, and elevated troponin.", "question": "Classify clinical differential diagnosis", "options": [{"id": "costochondritis", "description": "Localized parasternal chest wall tenderness reproducible on palpation"}, {"id": "gastroesophageal_reflux", "description": "Postprandial burning retrosternal pyrosis relieved by antacids"}, {"id": "anterior_stemi", "description": "ST-segment elevation myocardial infarction with troponin release"}], "ground_truth": "anterior_stemi", "difficulty": "hard", "id": "zev_invariance_perm_0009", "split": "test"} | |
| {"task": "medical_triage", "state": "Patient reports severe unilateral pulsating temporal headache lasting 8 hours, preceded by visual scintillating scotoma aura, accompanied by nausea and marked photophobia.", "question": "Classify clinical differential diagnosis", "options": [{"id": "migraine_with_aura", "description": "Unilateral pulsating headache with preceding visual aura and photophobia"}, {"id": "tension_headache", "description": "Bilateral band-like pressure headache without aura or photophobia"}, {"id": "cluster_headache", "description": "Strictly periorbital excruciating stabbing pain with ipsilateral lacrimation"}], "ground_truth": "migraine_with_aura", "difficulty": "hard", "id": "zev_curated_0010", "split": "test"} | |
| {"task": "order_invariance_eval", "state": "Patient reports severe unilateral pulsating temporal headache lasting 8 hours, preceded by visual scintillating scotoma aura, accompanied by nausea and marked photophobia.", "question": "Classify clinical differential diagnosis", "options": [{"id": "cluster_headache", "description": "Strictly periorbital excruciating stabbing pain with ipsilateral lacrimation"}, {"id": "tension_headache", "description": "Bilateral band-like pressure headache without aura or photophobia"}, {"id": "migraine_with_aura", "description": "Unilateral pulsating headache with preceding visual aura and photophobia"}], "ground_truth": "migraine_with_aura", "difficulty": "hard", "id": "zev_invariance_perm_0010", "split": "test"} | |
| {"task": "incident_response", "state": "CRITICAL ALERT: PostgreSQL primary cluster replication lag exceeded 180 seconds. Read replicas are returning stale data and connection pool is saturated at 100%.", "question": "Route infrastructure incident alert", "options": [{"id": "database_sre", "description": "PostgreSQL replication lag, connection pools, and database failover"}, {"id": "frontend_team", "description": "Browser JavaScript exceptions, CSS layout issues, hydration errors"}, {"id": "cdn_edge", "description": "Cloudflare cache hit ratios, TLS certificate expiry, and DNS resolution"}, {"id": "billing_ops", "description": "Stripe webhook timeouts and invoice reconciliation errors"}], "ground_truth": "database_sre", "difficulty": "medium", "id": "zev_curated_0011", "split": "test"} | |
| {"task": "order_invariance_eval", "state": "CRITICAL ALERT: PostgreSQL primary cluster replication lag exceeded 180 seconds. Read replicas are returning stale data and connection pool is saturated at 100%.", "question": "Route infrastructure incident alert", "options": [{"id": "billing_ops", "description": "Stripe webhook timeouts and invoice reconciliation errors"}, {"id": "cdn_edge", "description": "Cloudflare cache hit ratios, TLS certificate expiry, and DNS resolution"}, {"id": "frontend_team", "description": "Browser JavaScript exceptions, CSS layout issues, hydration errors"}, {"id": "database_sre", "description": "PostgreSQL replication lag, connection pools, and database failover"}], "ground_truth": "database_sre", "difficulty": "medium", "id": "zev_invariance_perm_0011", "split": "test"} | |
| {"task": "incident_response", "state": "Global edge point of presence returning 521 Origin Down across all European endpoints; origin TLS certificate validation failed.", "question": "Route infrastructure incident alert", "options": [{"id": "database_sre", "description": "PostgreSQL replication lag, connection pools, and database failover"}, {"id": "frontend_team", "description": "Browser JavaScript exceptions, CSS layout issues, hydration errors"}, {"id": "cdn_edge", "description": "Cloudflare cache hit ratios, TLS certificate expiry, and DNS resolution"}, {"id": "billing_ops", "description": "Stripe webhook timeouts and invoice reconciliation errors"}], "ground_truth": "cdn_edge", "difficulty": "medium", "id": "zev_curated_0012", "split": "test"} | |
| {"task": "order_invariance_eval", "state": "Global edge point of presence returning 521 Origin Down across all European endpoints; origin TLS certificate validation failed.", "question": "Route infrastructure incident alert", "options": [{"id": "billing_ops", "description": "Stripe webhook timeouts and invoice reconciliation errors"}, {"id": "cdn_edge", "description": "Cloudflare cache hit ratios, TLS certificate expiry, and DNS resolution"}, {"id": "frontend_team", "description": "Browser JavaScript exceptions, CSS layout issues, hydration errors"}, {"id": "database_sre", "description": "PostgreSQL replication lag, connection pools, and database failover"}], "ground_truth": "cdn_edge", "difficulty": "medium", "id": "zev_invariance_perm_0012", "split": "test"} | |
| {"task": "tev1_eval", "state": "Returns are eligible within 30 days of shipment delivery. Order #4810 was delivered 14 days ago. Item is unopened in original packaging.", "question": "Is the order eligible for standard return?", "options": [{"id": "A", "description": "Yes, order was delivered within the 30-day window"}, {"id": "B", "description": "No, delivery exceeded allowed timeframe"}, {"id": "C", "description": "Insufficient information provided"}], "ground_truth": "A", "difficulty": "medium", "id": "zev_curated_0013", "split": "test"} | |
| {"task": "order_invariance_eval", "state": "Returns are eligible within 30 days of shipment delivery. Order #4810 was delivered 14 days ago. Item is unopened in original packaging.", "question": "Is the order eligible for standard return?", "options": [{"id": "C", "description": "Insufficient information provided"}, {"id": "B", "description": "No, delivery exceeded allowed timeframe"}, {"id": "A", "description": "Yes, order was delivered within the 30-day window"}], "ground_truth": "A", "difficulty": "medium", "id": "zev_invariance_perm_0013", "split": "test"} | |
| {"task": "tev1_eval", "state": "Warranty policy requires annual maintenance inspections. The customer purchased the HVAC unit 4 years ago and has never had an inspection performed.", "question": "Is the warranty claim currently active and valid?", "options": [{"id": "A", "description": "Yes, unit is within standard warranty period"}, {"id": "B", "description": "No, warranty is voided due to lack of required annual maintenance"}, {"id": "C", "description": "Insufficient information to evaluate claim"}], "ground_truth": "B", "difficulty": "medium", "id": "zev_curated_0014", "split": "test"} | |
| {"task": "order_invariance_eval", "state": "Warranty policy requires annual maintenance inspections. The customer purchased the HVAC unit 4 years ago and has never had an inspection performed.", "question": "Is the warranty claim currently active and valid?", "options": [{"id": "C", "description": "Insufficient information to evaluate claim"}, {"id": "B", "description": "No, warranty is voided due to lack of required annual maintenance"}, {"id": "A", "description": "Yes, unit is within standard warranty period"}], "ground_truth": "B", "difficulty": "medium", "id": "zev_invariance_perm_0014", "split": "test"} | |
| {"task": "negation_scope", "state": "Patient reports severe chest pain and palpitations, but denies fever, denies cough, and has no history of shortness of breath.", "question": "Identify presenting symptom pattern", "options": [{"id": "cardiac_presentation", "description": "Chest pain, angina, and palpitations"}, {"id": "respiratory_infection", "description": "Fever, productive cough, and shortness of breath"}, {"id": "gastrointestinal", "description": "Abdominal cramping, vomiting, and diarrhea"}], "ground_truth": "cardiac_presentation", "difficulty": "hard", "id": "zev_curated_0015", "split": "test"} | |
| {"task": "order_invariance_eval", "state": "Patient reports severe chest pain and palpitations, but denies fever, denies cough, and has no history of shortness of breath.", "question": "Identify presenting symptom pattern", "options": [{"id": "gastrointestinal", "description": "Abdominal cramping, vomiting, and diarrhea"}, {"id": "respiratory_infection", "description": "Fever, productive cough, and shortness of breath"}, {"id": "cardiac_presentation", "description": "Chest pain, angina, and palpitations"}], "ground_truth": "cardiac_presentation", "difficulty": "hard", "id": "zev_invariance_perm_0015", "split": "test"} | |
| {"task": "negation_scope", "state": "Database service was experiencing high connection errors earlier today, but we rolled back migration #42, restarted pgbouncer, and confirmed all services are now fully resolved and operating normally.", "question": "Classify incident status", "options": [{"id": "active_outage", "description": "Ongoing service outage and active connection errors"}, {"id": "incident_resolved", "description": "Outage has been mitigated, rolled back, and verified resolved"}, {"id": "scheduled_maintenance", "description": "Planned maintenance window announced in advance"}], "ground_truth": "incident_resolved", "difficulty": "hard", "id": "zev_curated_0016", "split": "test"} | |
| {"task": "order_invariance_eval", "state": "Database service was experiencing high connection errors earlier today, but we rolled back migration #42, restarted pgbouncer, and confirmed all services are now fully resolved and operating normally.", "question": "Classify incident status", "options": [{"id": "scheduled_maintenance", "description": "Planned maintenance window announced in advance"}, {"id": "incident_resolved", "description": "Outage has been mitigated, rolled back, and verified resolved"}, {"id": "active_outage", "description": "Ongoing service outage and active connection errors"}], "ground_truth": "incident_resolved", "difficulty": "hard", "id": "zev_invariance_perm_0016", "split": "test"} | |
| {"id": "zev_scaled_0033", "task": "fintech_routing", "state": "User reached out with a critical question regarding chargeback for account #1032.", "question": "Route request to the fintech sub-team", "options": [{"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}], "ground_truth": "chargeback", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0037", "task": "ecommerce_routing", "state": "Automated notification: order tracking action failed validation threshold on transaction reference 97597.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}], "ground_truth": "order_tracking", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0041", "task": "ecommerce_routing", "state": "User reached out with a critical question regarding order tracking for account #1040.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}], "ground_truth": "order_tracking", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0045", "task": "ecommerce_routing", "state": "Automated notification: product defect action failed validation threshold on transaction reference 25762.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}], "ground_truth": "product_defect", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0049", "task": "fintech_routing", "state": "User reached out with a critical question regarding kyc verification for account #1048.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0053", "task": "healthcare_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our scheduling setup'.", "question": "Route request to the healthcare sub-team", "options": [{"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}], "ground_truth": "scheduling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0057", "task": "ecommerce_routing", "state": "Automated notification: address change action failed validation threshold on transaction reference 41628.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}], "ground_truth": "address_change", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0061", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding storage snapshot for account #1060.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0065", "task": "fintech_routing", "state": "User reached out with a critical question regarding kyc verification for account #1064.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0069", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our kyc verification setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0073", "task": "cloud_infra_routing", "state": "Automated notification: iam permissions action failed validation threshold on transaction reference 25020.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}], "ground_truth": "iam_permissions", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0077", "task": "ecommerce_routing", "state": "Automated notification: product defect action failed validation threshold on transaction reference 24071.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}], "ground_truth": "product_defect", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0081", "task": "fintech_routing", "state": "User reached out with a critical question regarding wire transfer for account #1080.", "question": "Route request to the fintech sub-team", "options": [{"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}], "ground_truth": "wire_transfer", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0085", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our storage snapshot setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0089", "task": "cloud_infra_routing", "state": "Automated notification: network vpc action failed validation threshold on transaction reference 16742.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}], "ground_truth": "network_vpc", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0093", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our wire transfer setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}], "ground_truth": "wire_transfer", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0097", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our compute scaling setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "compute_scaling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0101", "task": "ecommerce_routing", "state": "User reached out with a critical question regarding order tracking for account #10100.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}], "ground_truth": "order_tracking", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0105", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding storage snapshot for account #10104.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0109", "task": "cloud_infra_routing", "state": "Automated notification: storage snapshot action failed validation threshold on transaction reference 45565.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0113", "task": "ecommerce_routing", "state": "User reached out with a critical question regarding order tracking for account #10112.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}], "ground_truth": "order_tracking", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0117", "task": "ecommerce_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our order tracking setup'.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}], "ground_truth": "order_tracking", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0121", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding iam permissions for account #10120.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}], "ground_truth": "iam_permissions", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0125", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding compute scaling for account #10124.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}], "ground_truth": "compute_scaling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0129", "task": "healthcare_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our prescription refill setup'.", "question": "Route request to the healthcare sub-team", "options": [{"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}], "ground_truth": "prescription_refill", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0133", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding storage snapshot for account #10132.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0137", "task": "healthcare_routing", "state": "User reached out with a critical question regarding prescription refill for account #10136.", "question": "Route request to the healthcare sub-team", "options": [{"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}], "ground_truth": "prescription_refill", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0141", "task": "ecommerce_routing", "state": "Automated notification: product defect action failed validation threshold on transaction reference 35395.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}], "ground_truth": "product_defect", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0145", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our compute scaling setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}], "ground_truth": "compute_scaling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0149", "task": "ecommerce_routing", "state": "User reached out with a critical question regarding promo code for account #10148.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}], "ground_truth": "promo_code", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0153", "task": "ecommerce_routing", "state": "Automated notification: product defect action failed validation threshold on transaction reference 87166.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}], "ground_truth": "product_defect", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0157", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding network vpc for account #10156.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}], "ground_truth": "network_vpc", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0161", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our wire transfer setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}], "ground_truth": "wire_transfer", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0165", "task": "fintech_routing", "state": "Automated notification: kyc verification action failed validation threshold on transaction reference 37893.", "question": "Route request to the fintech sub-team", "options": [{"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0169", "task": "cloud_infra_routing", "state": "Automated notification: iam permissions action failed validation threshold on transaction reference 67941.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}], "ground_truth": "iam_permissions", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0173", "task": "fintech_routing", "state": "User reached out with a critical question regarding card fraud for account #10172.", "question": "Route request to the fintech sub-team", "options": [{"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}], "ground_truth": "card_fraud", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0177", "task": "healthcare_routing", "state": "Automated notification: lab results action failed validation threshold on transaction reference 24126.", "question": "Route request to the healthcare sub-team", "options": [{"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0181", "task": "cloud_infra_routing", "state": "Automated notification: iam permissions action failed validation threshold on transaction reference 49526.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}], "ground_truth": "iam_permissions", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0185", "task": "healthcare_routing", "state": "Automated notification: scheduling action failed validation threshold on transaction reference 54592.", "question": "Route request to the healthcare sub-team", "options": [{"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}], "ground_truth": "scheduling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0189", "task": "healthcare_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our prescription refill setup'.", "question": "Route request to the healthcare sub-team", "options": [{"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}], "ground_truth": "prescription_refill", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0193", "task": "ecommerce_routing", "state": "Automated notification: promo code action failed validation threshold on transaction reference 36462.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}], "ground_truth": "promo_code", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0197", "task": "cloud_infra_routing", "state": "Automated notification: network vpc action failed validation threshold on transaction reference 69544.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}], "ground_truth": "network_vpc", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0201", "task": "ecommerce_routing", "state": "User reached out with a critical question regarding promo code for account #10200.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}], "ground_truth": "promo_code", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0205", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding network vpc for account #10204.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "network_vpc", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0209", "task": "ecommerce_routing", "state": "User reached out with a critical question regarding order tracking for account #10208.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}], "ground_truth": "order_tracking", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0213", "task": "fintech_routing", "state": "User reached out with a critical question regarding kyc verification for account #10212.", "question": "Route request to the fintech sub-team", "options": [{"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0217", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding iam permissions for account #10216.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}], "ground_truth": "iam_permissions", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0221", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our wire transfer setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}], "ground_truth": "wire_transfer", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0225", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding storage snapshot for account #10224.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0229", "task": "healthcare_routing", "state": "Automated notification: prescription refill action failed validation threshold on transaction reference 33139.", "question": "Route request to the healthcare sub-team", "options": [{"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}], "ground_truth": "prescription_refill", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0233", "task": "ecommerce_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our product defect setup'.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}], "ground_truth": "product_defect", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0237", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding compute scaling for account #10236.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}], "ground_truth": "compute_scaling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0241", "task": "healthcare_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our lab results setup'.", "question": "Route request to the healthcare sub-team", "options": [{"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0245", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our kyc verification setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0249", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding iam permissions for account #10248.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}], "ground_truth": "iam_permissions", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0253", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our network vpc setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "network_vpc", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0257", "task": "healthcare_routing", "state": "User reached out with a critical question regarding lab results for account #10256.", "question": "Route request to the healthcare sub-team", "options": [{"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0261", "task": "ecommerce_routing", "state": "Automated notification: address change action failed validation threshold on transaction reference 73449.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}], "ground_truth": "address_change", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0265", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our storage snapshot setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0269", "task": "ecommerce_routing", "state": "User reached out with a critical question regarding product defect for account #10268.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}], "ground_truth": "product_defect", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0273", "task": "healthcare_routing", "state": "User reached out with a critical question regarding prescription refill for account #10272.", "question": "Route request to the healthcare sub-team", "options": [{"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}], "ground_truth": "prescription_refill", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0277", "task": "cloud_infra_routing", "state": "Automated notification: compute scaling action failed validation threshold on transaction reference 78092.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}], "ground_truth": "compute_scaling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0281", "task": "fintech_routing", "state": "User reached out with a critical question regarding wire transfer for account #10280.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}], "ground_truth": "wire_transfer", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0285", "task": "healthcare_routing", "state": "Automated notification: lab results action failed validation threshold on transaction reference 94777.", "question": "Route request to the healthcare sub-team", "options": [{"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0289", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our network vpc setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "network_vpc", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0293", "task": "cloud_infra_routing", "state": "Automated notification: network vpc action failed validation threshold on transaction reference 21638.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "network_vpc", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0297", "task": "healthcare_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our lab results setup'.", "question": "Route request to the healthcare sub-team", "options": [{"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0301", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our chargeback setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}], "ground_truth": "chargeback", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0305", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding iam permissions for account #10304.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}], "ground_truth": "iam_permissions", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0309", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding network vpc for account #10308.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}], "ground_truth": "network_vpc", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0313", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our iam permissions setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}], "ground_truth": "iam_permissions", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0317", "task": "cloud_infra_routing", "state": "Automated notification: iam permissions action failed validation threshold on transaction reference 65615.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "iam_permissions", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0321", "task": "ecommerce_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our promo code setup'.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}], "ground_truth": "promo_code", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0325", "task": "fintech_routing", "state": "User reached out with a critical question regarding kyc verification for account #10324.", "question": "Route request to the fintech sub-team", "options": [{"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0329", "task": "fintech_routing", "state": "User reached out with a critical question regarding wire transfer for account #10328.", "question": "Route request to the fintech sub-team", "options": [{"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}], "ground_truth": "wire_transfer", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0333", "task": "healthcare_routing", "state": "User reached out with a critical question regarding billing insurance for account #10332.", "question": "Route request to the healthcare sub-team", "options": [{"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}], "ground_truth": "billing_insurance", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0337", "task": "fintech_routing", "state": "Automated notification: wire transfer action failed validation threshold on transaction reference 88295.", "question": "Route request to the fintech sub-team", "options": [{"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "wire_transfer", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0341", "task": "fintech_routing", "state": "User reached out with a critical question regarding chargeback for account #10340.", "question": "Route request to the fintech sub-team", "options": [{"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "chargeback", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0345", "task": "fintech_routing", "state": "User reached out with a critical question regarding kyc verification for account #10344.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0349", "task": "healthcare_routing", "state": "Automated notification: billing insurance action failed validation threshold on transaction reference 71915.", "question": "Route request to the healthcare sub-team", "options": [{"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}], "ground_truth": "billing_insurance", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0353", "task": "fintech_routing", "state": "User reached out with a critical question regarding card fraud for account #10352.", "question": "Route request to the fintech sub-team", "options": [{"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}], "ground_truth": "card_fraud", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0357", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding iam permissions for account #10356.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}], "ground_truth": "iam_permissions", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0361", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our storage snapshot setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0365", "task": "fintech_routing", "state": "User reached out with a critical question regarding card fraud for account #10364.", "question": "Route request to the fintech sub-team", "options": [{"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}], "ground_truth": "card_fraud", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0369", "task": "healthcare_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our billing insurance setup'.", "question": "Route request to the healthcare sub-team", "options": [{"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}], "ground_truth": "billing_insurance", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0373", "task": "fintech_routing", "state": "User reached out with a critical question regarding chargeback for account #10372.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "chargeback", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0377", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding storage snapshot for account #10376.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0381", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding compute scaling for account #10380.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}], "ground_truth": "compute_scaling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0385", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our compute scaling setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "compute_scaling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0389", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our network vpc setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "network_vpc", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0393", "task": "cloud_infra_routing", "state": "Automated notification: iam permissions action failed validation threshold on transaction reference 42614.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}], "ground_truth": "iam_permissions", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0397", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our storage snapshot setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0401", "task": "ecommerce_routing", "state": "Automated notification: product defect action failed validation threshold on transaction reference 51384.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}], "ground_truth": "product_defect", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0405", "task": "cloud_infra_routing", "state": "Automated notification: compute scaling action failed validation threshold on transaction reference 11812.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "compute_scaling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0409", "task": "fintech_routing", "state": "Automated notification: kyc verification action failed validation threshold on transaction reference 24829.", "question": "Route request to the fintech sub-team", "options": [{"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0413", "task": "healthcare_routing", "state": "Automated notification: scheduling action failed validation threshold on transaction reference 11949.", "question": "Route request to the healthcare sub-team", "options": [{"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}], "ground_truth": "scheduling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0417", "task": "ecommerce_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our order tracking setup'.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}], "ground_truth": "order_tracking", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0421", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our chargeback setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}], "ground_truth": "chargeback", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0425", "task": "healthcare_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our lab results setup'.", "question": "Route request to the healthcare sub-team", "options": [{"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0429", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our storage snapshot setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0433", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our storage snapshot setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0437", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding network vpc for account #10436.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "network_vpc", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0441", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our network vpc setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}], "ground_truth": "network_vpc", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0445", "task": "healthcare_routing", "state": "User reached out with a critical question regarding lab results for account #10444.", "question": "Route request to the healthcare sub-team", "options": [{"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0449", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our card fraud setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}], "ground_truth": "card_fraud", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0453", "task": "fintech_routing", "state": "User reached out with a critical question regarding chargeback for account #10452.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "chargeback", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0457", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our network vpc setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "network_vpc", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0461", "task": "healthcare_routing", "state": "User reached out with a critical question regarding billing insurance for account #10460.", "question": "Route request to the healthcare sub-team", "options": [{"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}], "ground_truth": "billing_insurance", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0465", "task": "healthcare_routing", "state": "Automated notification: lab results action failed validation threshold on transaction reference 76729.", "question": "Route request to the healthcare sub-team", "options": [{"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0469", "task": "ecommerce_routing", "state": "User reached out with a critical question regarding product defect for account #10468.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}], "ground_truth": "product_defect", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0473", "task": "healthcare_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our billing insurance setup'.", "question": "Route request to the healthcare sub-team", "options": [{"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}], "ground_truth": "billing_insurance", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0477", "task": "healthcare_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our billing insurance setup'.", "question": "Route request to the healthcare sub-team", "options": [{"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}], "ground_truth": "billing_insurance", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0481", "task": "fintech_routing", "state": "User reached out with a critical question regarding wire transfer for account #10480.", "question": "Route request to the fintech sub-team", "options": [{"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}], "ground_truth": "wire_transfer", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0485", "task": "healthcare_routing", "state": "Automated notification: lab results action failed validation threshold on transaction reference 38655.", "question": "Route request to the healthcare sub-team", "options": [{"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0489", "task": "healthcare_routing", "state": "User reached out with a critical question regarding billing insurance for account #10488.", "question": "Route request to the healthcare sub-team", "options": [{"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}], "ground_truth": "billing_insurance", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0493", "task": "ecommerce_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our product defect setup'.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}], "ground_truth": "product_defect", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0497", "task": "ecommerce_routing", "state": "Automated notification: promo code action failed validation threshold on transaction reference 84442.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}], "ground_truth": "promo_code", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0501", "task": "fintech_routing", "state": "Automated notification: kyc verification action failed validation threshold on transaction reference 29916.", "question": "Route request to the fintech sub-team", "options": [{"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0505", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our card fraud setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}], "ground_truth": "card_fraud", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0509", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our wire transfer setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}], "ground_truth": "wire_transfer", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0513", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our compute scaling setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "compute_scaling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0517", "task": "ecommerce_routing", "state": "User reached out with a critical question regarding address change for account #10516.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}], "ground_truth": "address_change", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0521", "task": "cloud_infra_routing", "state": "Automated notification: storage snapshot action failed validation threshold on transaction reference 68677.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0525", "task": "fintech_routing", "state": "User reached out with a critical question regarding kyc verification for account #10524.", "question": "Route request to the fintech sub-team", "options": [{"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0529", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding compute scaling for account #10528.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}], "ground_truth": "compute_scaling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0533", "task": "healthcare_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our scheduling setup'.", "question": "Route request to the healthcare sub-team", "options": [{"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}], "ground_truth": "scheduling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0537", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our wire transfer setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "wire_transfer", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0541", "task": "healthcare_routing", "state": "Automated notification: billing insurance action failed validation threshold on transaction reference 45524.", "question": "Route request to the healthcare sub-team", "options": [{"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}], "ground_truth": "billing_insurance", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0545", "task": "ecommerce_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our address change setup'.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}], "ground_truth": "address_change", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0549", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding iam permissions for account #10548.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}], "ground_truth": "iam_permissions", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0553", "task": "ecommerce_routing", "state": "Automated notification: product defect action failed validation threshold on transaction reference 95280.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}], "ground_truth": "product_defect", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0557", "task": "healthcare_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our prescription refill setup'.", "question": "Route request to the healthcare sub-team", "options": [{"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}], "ground_truth": "prescription_refill", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0561", "task": "ecommerce_routing", "state": "User reached out with a critical question regarding product defect for account #10560.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}], "ground_truth": "product_defect", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0565", "task": "healthcare_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our billing insurance setup'.", "question": "Route request to the healthcare sub-team", "options": [{"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}], "ground_truth": "billing_insurance", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0569", "task": "healthcare_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our scheduling setup'.", "question": "Route request to the healthcare sub-team", "options": [{"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}], "ground_truth": "scheduling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0573", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding compute scaling for account #10572.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}], "ground_truth": "compute_scaling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0577", "task": "healthcare_routing", "state": "Automated notification: billing insurance action failed validation threshold on transaction reference 32188.", "question": "Route request to the healthcare sub-team", "options": [{"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}], "ground_truth": "billing_insurance", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0581", "task": "ecommerce_routing", "state": "User reached out with a critical question regarding order tracking for account #10580.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}], "ground_truth": "order_tracking", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0585", "task": "fintech_routing", "state": "User reached out with a critical question regarding card fraud for account #10584.", "question": "Route request to the fintech sub-team", "options": [{"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "card_fraud", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0589", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding compute scaling for account #10588.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}], "ground_truth": "compute_scaling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0593", "task": "fintech_routing", "state": "User reached out with a critical question regarding wire transfer for account #10592.", "question": "Route request to the fintech sub-team", "options": [{"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "wire_transfer", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0597", "task": "healthcare_routing", "state": "User reached out with a critical question regarding prescription refill for account #10596.", "question": "Route request to the healthcare sub-team", "options": [{"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}], "ground_truth": "prescription_refill", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0601", "task": "ecommerce_routing", "state": "Automated notification: promo code action failed validation threshold on transaction reference 38264.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}], "ground_truth": "promo_code", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0605", "task": "healthcare_routing", "state": "Automated notification: prescription refill action failed validation threshold on transaction reference 62892.", "question": "Route request to the healthcare sub-team", "options": [{"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}], "ground_truth": "prescription_refill", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0609", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding compute scaling for account #10608.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}], "ground_truth": "compute_scaling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0613", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our card fraud setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "card_fraud", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0617", "task": "cloud_infra_routing", "state": "Automated notification: iam permissions action failed validation threshold on transaction reference 23470.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}], "ground_truth": "iam_permissions", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0621", "task": "fintech_routing", "state": "Automated notification: kyc verification action failed validation threshold on transaction reference 92756.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0625", "task": "fintech_routing", "state": "Automated notification: wire transfer action failed validation threshold on transaction reference 70260.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}], "ground_truth": "wire_transfer", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0629", "task": "ecommerce_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our product defect setup'.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}], "ground_truth": "product_defect", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0633", "task": "ecommerce_routing", "state": "User reached out with a critical question regarding promo code for account #10632.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}], "ground_truth": "promo_code", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0637", "task": "cloud_infra_routing", "state": "Automated notification: compute scaling action failed validation threshold on transaction reference 47957.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}], "ground_truth": "compute_scaling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0641", "task": "healthcare_routing", "state": "Automated notification: prescription refill action failed validation threshold on transaction reference 21422.", "question": "Route request to the healthcare sub-team", "options": [{"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}], "ground_truth": "prescription_refill", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0645", "task": "healthcare_routing", "state": "Automated notification: billing insurance action failed validation threshold on transaction reference 48130.", "question": "Route request to the healthcare sub-team", "options": [{"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}], "ground_truth": "billing_insurance", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0649", "task": "ecommerce_routing", "state": "Automated notification: promo code action failed validation threshold on transaction reference 91185.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}], "ground_truth": "promo_code", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0653", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our chargeback setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "chargeback", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0657", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our storage snapshot setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0661", "task": "healthcare_routing", "state": "Automated notification: lab results action failed validation threshold on transaction reference 17692.", "question": "Route request to the healthcare sub-team", "options": [{"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0665", "task": "ecommerce_routing", "state": "Automated notification: address change action failed validation threshold on transaction reference 57070.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}], "ground_truth": "address_change", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0669", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our chargeback setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}], "ground_truth": "chargeback", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0673", "task": "healthcare_routing", "state": "User reached out with a critical question regarding prescription refill for account #10672.", "question": "Route request to the healthcare sub-team", "options": [{"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}], "ground_truth": "prescription_refill", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0677", "task": "healthcare_routing", "state": "User reached out with a critical question regarding scheduling for account #10676.", "question": "Route request to the healthcare sub-team", "options": [{"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}], "ground_truth": "scheduling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0681", "task": "fintech_routing", "state": "User reached out with a critical question regarding chargeback for account #10680.", "question": "Route request to the fintech sub-team", "options": [{"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}], "ground_truth": "chargeback", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0685", "task": "ecommerce_routing", "state": "Automated notification: address change action failed validation threshold on transaction reference 62199.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}], "ground_truth": "address_change", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0689", "task": "ecommerce_routing", "state": "User reached out with a critical question regarding promo code for account #10688.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}], "ground_truth": "promo_code", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0693", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding network vpc for account #10692.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "network_vpc", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0697", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our chargeback setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}], "ground_truth": "chargeback", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0701", "task": "cloud_infra_routing", "state": "Automated notification: network vpc action failed validation threshold on transaction reference 89551.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}], "ground_truth": "network_vpc", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0705", "task": "ecommerce_routing", "state": "Automated notification: product defect action failed validation threshold on transaction reference 85193.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}], "ground_truth": "product_defect", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0709", "task": "ecommerce_routing", "state": "Automated notification: product defect action failed validation threshold on transaction reference 32127.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}], "ground_truth": "product_defect", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0713", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our wire transfer setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "wire_transfer", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0717", "task": "ecommerce_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our address change setup'.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}], "ground_truth": "address_change", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0721", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our kyc verification setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0725", "task": "healthcare_routing", "state": "User reached out with a critical question regarding prescription refill for account #10724.", "question": "Route request to the healthcare sub-team", "options": [{"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}], "ground_truth": "prescription_refill", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0729", "task": "cloud_infra_routing", "state": "Automated notification: iam permissions action failed validation threshold on transaction reference 41965.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "iam_permissions", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0733", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding iam permissions for account #10732.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}], "ground_truth": "iam_permissions", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0737", "task": "ecommerce_routing", "state": "Automated notification: address change action failed validation threshold on transaction reference 74598.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}], "ground_truth": "address_change", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0741", "task": "ecommerce_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our product defect setup'.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}], "ground_truth": "product_defect", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0745", "task": "healthcare_routing", "state": "User reached out with a critical question regarding prescription refill for account #10744.", "question": "Route request to the healthcare sub-team", "options": [{"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}], "ground_truth": "prescription_refill", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0749", "task": "fintech_routing", "state": "Automated notification: chargeback action failed validation threshold on transaction reference 81284.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}], "ground_truth": "chargeback", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0753", "task": "healthcare_routing", "state": "Automated notification: lab results action failed validation threshold on transaction reference 17495.", "question": "Route request to the healthcare sub-team", "options": [{"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0757", "task": "healthcare_routing", "state": "Automated notification: lab results action failed validation threshold on transaction reference 37277.", "question": "Route request to the healthcare sub-team", "options": [{"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0761", "task": "cloud_infra_routing", "state": "Automated notification: iam permissions action failed validation threshold on transaction reference 18996.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "iam_permissions", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0765", "task": "ecommerce_routing", "state": "User reached out with a critical question regarding order tracking for account #10764.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}], "ground_truth": "order_tracking", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0769", "task": "fintech_routing", "state": "Automated notification: kyc verification action failed validation threshold on transaction reference 67112.", "question": "Route request to the fintech sub-team", "options": [{"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0773", "task": "fintech_routing", "state": "Automated notification: kyc verification action failed validation threshold on transaction reference 85841.", "question": "Route request to the fintech sub-team", "options": [{"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0777", "task": "healthcare_routing", "state": "User reached out with a critical question regarding lab results for account #10776.", "question": "Route request to the healthcare sub-team", "options": [{"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0781", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our kyc verification setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0785", "task": "healthcare_routing", "state": "User reached out with a critical question regarding billing insurance for account #10784.", "question": "Route request to the healthcare sub-team", "options": [{"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}], "ground_truth": "billing_insurance", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0789", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding network vpc for account #10788.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}], "ground_truth": "network_vpc", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0793", "task": "fintech_routing", "state": "User reached out with a critical question regarding wire transfer for account #10792.", "question": "Route request to the fintech sub-team", "options": [{"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}], "ground_truth": "wire_transfer", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0797", "task": "fintech_routing", "state": "Automated notification: card fraud action failed validation threshold on transaction reference 73174.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}], "ground_truth": "card_fraud", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0801", "task": "ecommerce_routing", "state": "Automated notification: promo code action failed validation threshold on transaction reference 12090.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}], "ground_truth": "promo_code", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0805", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our chargeback setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}], "ground_truth": "chargeback", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0809", "task": "ecommerce_routing", "state": "Automated notification: order tracking action failed validation threshold on transaction reference 58970.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}], "ground_truth": "order_tracking", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0813", "task": "healthcare_routing", "state": "User reached out with a critical question regarding lab results for account #10812.", "question": "Route request to the healthcare sub-team", "options": [{"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0817", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding storage snapshot for account #10816.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0821", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our network vpc setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}], "ground_truth": "network_vpc", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0825", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding iam permissions for account #10824.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "iam_permissions", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0829", "task": "ecommerce_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our order tracking setup'.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}], "ground_truth": "order_tracking", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0833", "task": "ecommerce_routing", "state": "Automated notification: promo code action failed validation threshold on transaction reference 14233.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}], "ground_truth": "promo_code", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0837", "task": "healthcare_routing", "state": "Automated notification: lab results action failed validation threshold on transaction reference 49352.", "question": "Route request to the healthcare sub-team", "options": [{"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0841", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our network vpc setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}], "ground_truth": "network_vpc", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0845", "task": "healthcare_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our prescription refill setup'.", "question": "Route request to the healthcare sub-team", "options": [{"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}], "ground_truth": "prescription_refill", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0849", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our compute scaling setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}], "ground_truth": "compute_scaling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0853", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our chargeback setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "chargeback", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0857", "task": "ecommerce_routing", "state": "User reached out with a critical question regarding order tracking for account #10856.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}], "ground_truth": "order_tracking", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0861", "task": "ecommerce_routing", "state": "Automated notification: address change action failed validation threshold on transaction reference 26610.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}], "ground_truth": "address_change", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0865", "task": "ecommerce_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our product defect setup'.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}], "ground_truth": "product_defect", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0869", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our network vpc setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}], "ground_truth": "network_vpc", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0873", "task": "fintech_routing", "state": "Automated notification: card fraud action failed validation threshold on transaction reference 37966.", "question": "Route request to the fintech sub-team", "options": [{"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}], "ground_truth": "card_fraud", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0877", "task": "healthcare_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our scheduling setup'.", "question": "Route request to the healthcare sub-team", "options": [{"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}], "ground_truth": "scheduling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0881", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our compute scaling setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}], "ground_truth": "compute_scaling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0885", "task": "healthcare_routing", "state": "User reached out with a critical question regarding lab results for account #10884.", "question": "Route request to the healthcare sub-team", "options": [{"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0889", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding compute scaling for account #10888.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}], "ground_truth": "compute_scaling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0893", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our compute scaling setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}], "ground_truth": "compute_scaling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0897", "task": "cloud_infra_routing", "state": "Automated notification: iam permissions action failed validation threshold on transaction reference 76369.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}], "ground_truth": "iam_permissions", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0901", "task": "ecommerce_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our order tracking setup'.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}], "ground_truth": "order_tracking", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0905", "task": "ecommerce_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our address change setup'.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}], "ground_truth": "address_change", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0909", "task": "fintech_routing", "state": "Automated notification: chargeback action failed validation threshold on transaction reference 40655.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}], "ground_truth": "chargeback", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0913", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our network vpc setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "network_vpc", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0917", "task": "ecommerce_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our order tracking setup'.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}], "ground_truth": "order_tracking", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0921", "task": "healthcare_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our scheduling setup'.", "question": "Route request to the healthcare sub-team", "options": [{"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}], "ground_truth": "scheduling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0925", "task": "healthcare_routing", "state": "Automated notification: lab results action failed validation threshold on transaction reference 22838.", "question": "Route request to the healthcare sub-team", "options": [{"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0929", "task": "ecommerce_routing", "state": "Automated notification: promo code action failed validation threshold on transaction reference 45965.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}], "ground_truth": "promo_code", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0933", "task": "fintech_routing", "state": "User reached out with a critical question regarding wire transfer for account #10932.", "question": "Route request to the fintech sub-team", "options": [{"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}], "ground_truth": "wire_transfer", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0937", "task": "fintech_routing", "state": "User reached out with a critical question regarding wire transfer for account #10936.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}], "ground_truth": "wire_transfer", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0941", "task": "ecommerce_routing", "state": "User reached out with a critical question regarding address change for account #10940.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}], "ground_truth": "address_change", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0945", "task": "fintech_routing", "state": "User reached out with a critical question regarding kyc verification for account #10944.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0949", "task": "ecommerce_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our promo code setup'.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}], "ground_truth": "promo_code", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0953", "task": "healthcare_routing", "state": "Automated notification: lab results action failed validation threshold on transaction reference 29652.", "question": "Route request to the healthcare sub-team", "options": [{"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0957", "task": "healthcare_routing", "state": "User reached out with a critical question regarding lab results for account #10956.", "question": "Route request to the healthcare sub-team", "options": [{"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0961", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding storage snapshot for account #10960.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0965", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our storage snapshot setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0969", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our storage snapshot setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0973", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding iam permissions for account #10972.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}], "ground_truth": "iam_permissions", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0977", "task": "healthcare_routing", "state": "Automated notification: billing insurance action failed validation threshold on transaction reference 18750.", "question": "Route request to the healthcare sub-team", "options": [{"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}], "ground_truth": "billing_insurance", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0981", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our wire transfer setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "wire_transfer", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0985", "task": "fintech_routing", "state": "Automated notification: kyc verification action failed validation threshold on transaction reference 53066.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0989", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our storage snapshot setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0993", "task": "cloud_infra_routing", "state": "Automated notification: network vpc action failed validation threshold on transaction reference 83476.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}], "ground_truth": "network_vpc", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_0997", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our network vpc setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}], "ground_truth": "network_vpc", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1001", "task": "healthcare_routing", "state": "Automated notification: lab results action failed validation threshold on transaction reference 56428.", "question": "Route request to the healthcare sub-team", "options": [{"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1005", "task": "ecommerce_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our address change setup'.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}], "ground_truth": "address_change", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1009", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our kyc verification setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1013", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our kyc verification setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1017", "task": "ecommerce_routing", "state": "User reached out with a critical question regarding order tracking for account #101016.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}], "ground_truth": "order_tracking", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1021", "task": "ecommerce_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our order tracking setup'.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}], "ground_truth": "order_tracking", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1025", "task": "fintech_routing", "state": "Automated notification: card fraud action failed validation threshold on transaction reference 87720.", "question": "Route request to the fintech sub-team", "options": [{"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}], "ground_truth": "card_fraud", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1029", "task": "fintech_routing", "state": "User reached out with a critical question regarding kyc verification for account #101028.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1033", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding storage snapshot for account #101032.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1037", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding storage snapshot for account #101036.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1041", "task": "fintech_routing", "state": "User reached out with a critical question regarding card fraud for account #101040.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}], "ground_truth": "card_fraud", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1045", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our storage snapshot setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1049", "task": "healthcare_routing", "state": "Automated notification: prescription refill action failed validation threshold on transaction reference 75885.", "question": "Route request to the healthcare sub-team", "options": [{"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}], "ground_truth": "prescription_refill", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1053", "task": "fintech_routing", "state": "User reached out with a critical question regarding chargeback for account #101052.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}], "ground_truth": "chargeback", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1057", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our chargeback setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "chargeback", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1061", "task": "healthcare_routing", "state": "User reached out with a critical question regarding lab results for account #101060.", "question": "Route request to the healthcare sub-team", "options": [{"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1065", "task": "healthcare_routing", "state": "User reached out with a critical question regarding prescription refill for account #101064.", "question": "Route request to the healthcare sub-team", "options": [{"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}], "ground_truth": "prescription_refill", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1069", "task": "healthcare_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our scheduling setup'.", "question": "Route request to the healthcare sub-team", "options": [{"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}], "ground_truth": "scheduling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1073", "task": "fintech_routing", "state": "Automated notification: wire transfer action failed validation threshold on transaction reference 18917.", "question": "Route request to the fintech sub-team", "options": [{"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}], "ground_truth": "wire_transfer", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1077", "task": "ecommerce_routing", "state": "Automated notification: promo code action failed validation threshold on transaction reference 63536.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}], "ground_truth": "promo_code", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1081", "task": "ecommerce_routing", "state": "Automated notification: order tracking action failed validation threshold on transaction reference 89743.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}], "ground_truth": "order_tracking", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1085", "task": "fintech_routing", "state": "User reached out with a critical question regarding kyc verification for account #101084.", "question": "Route request to the fintech sub-team", "options": [{"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1089", "task": "cloud_infra_routing", "state": "Automated notification: storage snapshot action failed validation threshold on transaction reference 61486.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1093", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our storage snapshot setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1097", "task": "healthcare_routing", "state": "User reached out with a critical question regarding scheduling for account #101096.", "question": "Route request to the healthcare sub-team", "options": [{"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}], "ground_truth": "scheduling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1101", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our kyc verification setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1105", "task": "healthcare_routing", "state": "User reached out with a critical question regarding billing insurance for account #101104.", "question": "Route request to the healthcare sub-team", "options": [{"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}], "ground_truth": "billing_insurance", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1109", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our compute scaling setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}], "ground_truth": "compute_scaling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1113", "task": "fintech_routing", "state": "Automated notification: kyc verification action failed validation threshold on transaction reference 45900.", "question": "Route request to the fintech sub-team", "options": [{"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}], "ground_truth": "kyc_verification", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1117", "task": "ecommerce_routing", "state": "Automated notification: order tracking action failed validation threshold on transaction reference 92276.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}], "ground_truth": "order_tracking", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1121", "task": "healthcare_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our scheduling setup'.", "question": "Route request to the healthcare sub-team", "options": [{"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}], "ground_truth": "scheduling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1125", "task": "healthcare_routing", "state": "Automated notification: billing insurance action failed validation threshold on transaction reference 36918.", "question": "Route request to the healthcare sub-team", "options": [{"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}], "ground_truth": "billing_insurance", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1129", "task": "healthcare_routing", "state": "Automated notification: scheduling action failed validation threshold on transaction reference 62211.", "question": "Route request to the healthcare sub-team", "options": [{"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}], "ground_truth": "scheduling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1133", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our wire transfer setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}], "ground_truth": "wire_transfer", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1137", "task": "cloud_infra_routing", "state": "Automated notification: iam permissions action failed validation threshold on transaction reference 70485.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}], "ground_truth": "iam_permissions", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1141", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our compute scaling setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "compute_scaling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1145", "task": "fintech_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our card fraud setup'.", "question": "Route request to the fintech sub-team", "options": [{"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}], "ground_truth": "card_fraud", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1149", "task": "healthcare_routing", "state": "Automated notification: lab results action failed validation threshold on transaction reference 30088.", "question": "Route request to the healthcare sub-team", "options": [{"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}], "ground_truth": "lab_results", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1153", "task": "healthcare_routing", "state": "Automated notification: prescription refill action failed validation threshold on transaction reference 79615.", "question": "Route request to the healthcare sub-team", "options": [{"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}], "ground_truth": "prescription_refill", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1157", "task": "healthcare_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our billing insurance setup'.", "question": "Route request to the healthcare sub-team", "options": [{"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}], "ground_truth": "billing_insurance", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1161", "task": "ecommerce_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our product defect setup'.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}], "ground_truth": "product_defect", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1165", "task": "cloud_infra_routing", "state": "Automated notification: iam permissions action failed validation threshold on transaction reference 72779.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "iam_permissions", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1169", "task": "ecommerce_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our product defect setup'.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}], "ground_truth": "product_defect", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1173", "task": "cloud_infra_routing", "state": "Customer submitted priority support ticket: 'Need immediate assistance with our compute scaling setup'.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "compute_scaling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1177", "task": "fintech_routing", "state": "User reached out with a critical question regarding wire transfer for account #101176.", "question": "Route request to the fintech sub-team", "options": [{"id": "chargeback", "description": "Handling customer inquiries and operations regarding Chargeback"}, {"id": "kyc_verification", "description": "Handling customer inquiries and operations regarding Kyc Verification"}, {"id": "card_fraud", "description": "Handling customer inquiries and operations regarding Card Fraud"}, {"id": "wire_transfer", "description": "Handling customer inquiries and operations regarding Wire Transfer"}], "ground_truth": "wire_transfer", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1181", "task": "healthcare_routing", "state": "User reached out with a critical question regarding scheduling for account #101180.", "question": "Route request to the healthcare sub-team", "options": [{"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}], "ground_truth": "scheduling", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1185", "task": "healthcare_routing", "state": "Automated notification: billing insurance action failed validation threshold on transaction reference 98559.", "question": "Route request to the healthcare sub-team", "options": [{"id": "lab_results", "description": "Handling customer inquiries and operations regarding Lab Results"}, {"id": "scheduling", "description": "Handling customer inquiries and operations regarding Scheduling"}, {"id": "prescription_refill", "description": "Handling customer inquiries and operations regarding Prescription Refill"}, {"id": "billing_insurance", "description": "Handling customer inquiries and operations regarding Billing Insurance"}], "ground_truth": "billing_insurance", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1189", "task": "cloud_infra_routing", "state": "User reached out with a critical question regarding storage snapshot for account #101188.", "question": "Route request to the cloud_infra sub-team", "options": [{"id": "storage_snapshot", "description": "Handling customer inquiries and operations regarding Storage Snapshot"}, {"id": "iam_permissions", "description": "Handling customer inquiries and operations regarding Iam Permissions"}, {"id": "compute_scaling", "description": "Handling customer inquiries and operations regarding Compute Scaling"}, {"id": "network_vpc", "description": "Handling customer inquiries and operations regarding Network Vpc"}], "ground_truth": "storage_snapshot", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1193", "task": "ecommerce_routing", "state": "User reached out with a critical question regarding address change for account #101192.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}, {"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}], "ground_truth": "address_change", "difficulty": "medium", "split": "test"} | |
| {"id": "zev_scaled_1197", "task": "ecommerce_routing", "state": "Automated notification: promo code action failed validation threshold on transaction reference 82066.", "question": "Route request to the ecommerce sub-team", "options": [{"id": "promo_code", "description": "Handling customer inquiries and operations regarding Promo Code"}, {"id": "product_defect", "description": "Handling customer inquiries and operations regarding Product Defect"}, {"id": "address_change", "description": "Handling customer inquiries and operations regarding Address Change"}, {"id": "order_tracking", "description": "Handling customer inquiries and operations regarding Order Tracking"}], "ground_truth": "promo_code", "difficulty": "medium", "split": "test"} | |