| file_name,gender,accent,race,transcription
|
| sample_1.mp3,Female,US American (Massachusetts),White,
|
| sample_2.mp3,Male,US American (Utah),White,
|
| sample_4.mp3,Female,US American (Illinois),White,
|
| sample_13.mp3,Female,US American (Texas),White,
|
| sample_14.mp3,Female,US American (Massachusetts),Black or African American,
|
| sample_1_segment.mp3,Female,US American (Massachusetts),White,"Speaker 1 [00:00:00.000 - 00:00:06.980]: bravo, C as in Charlie, two-five-eight-nine-six-three-one-four-seven.\n\nSpeaker 1 [00:00:07.080 - 00:00:07.740]: Is that correct?\n\nSpeaker 1 [00:00:09.100 - 00:00:09.660]: Okay, thank you.\n\nSpeaker 1 [00:00:09.720 - 00:00:11.640]: Just give me one second to look into that.\n\nSpeaker 1 [00:00:14.740 - 00:00:23.340]: Okay. It looks like you placed the order late last night and, um, it has not yet shi- been packed and shipped.\n\nSpeaker 1 [00:00:24.220 - 00:00:26.040]: Is there anything I can...\n\nSpeaker 1 [00:00:26.840 - 00:00:29.900]: Oh, you would like to ch- update your shipping address.\n\nSpeaker 1 [00:00:30.960 - 00:00:34.200]: Absolutely. Could you please confirm the original shipping address?\n\nSpeaker 1 [00:00:37.200 - 00:00:47.580]: Okay. So that is 45 D as in delta, E as in echo, F as in fox Street in Norwood, Massachusetts?\n\nSpeaker 1 [00:00:49.200 - 00:00:52.590]: Okay. So that is the address that we currently have.\n\nSpeaker 1 [00:00:52.940 - 00:00:54.680]: Would you like it sent to a different address?\n\nSpeaker 1 [00:00:56.220 - 00:01:09.800]: Absolutely. So that is 69 G as in golf, H as in hotel, I as in India Drive in Canton, Massachusetts?\n\nSpeaker 1 [00:01:11.540 - 00:01:30.500]: Okay. And we will be sending a, um, receipt to your email to let you know that this change has been made, and if you will please hold while I call over to the, uh, shipping office to make sure that they are aware of this change.\n\nSpeaker 1 [00:01:30.620 - 00:01:39.220]: I'm putting it into the system, but if they've already printed out the shipping labels this morning, I will just need to make sure that they are aware that this is one that they need to change.\n\nSpeaker 1 [00:01:40.620 - 00:01:42.320]: Absolutely. Please hold for just one minute.\n\nSpeaker 1 [00:01:44.360 - 00:01:44.960]: Okay. Thank you.\n\nSpeaker 1 [00:01:45.000 - 00:01:56.800]: I've just r- received word from the, uh, shipping office that they have not yet shipped this and that they have taken your old label out and put the new label in.\n\nSpeaker 1 [00:01:57.400 - 00:02:00.920]: So, this should get to you in about seven to eight business days.\n\nSpeaker 1 [00:02:01.420 - 00:02:10.170]: Since you called so early, we are able to fulfill in the s- same, uh, time window that you originally had.\n\nSpeaker 1 [00:02:11.500 - 00:02:17.520]: Yeah, absolutely. And when our call ends today, you are going to be put over to a brief survey.\n\nSpeaker 1 [00:02:17.560 - 00:02:25.400]: We would appreciate it very much if you rated us all tens, but if you have any questions or complaints, please absolutely feel free to leave them on the survey.\n\nSpeaker 1 [00:02:26.460 - 00:02:30.300]: Yeah. Yep. Yeah, have a wonderful day.\n\nSpeaker 1 [00:02:31.040 - 00:02:37.300]: Okay. Thank you for calling Kohl's in Walpole, where you can expect great things.\n\nSpeaker 1 [00:02:37.360 - 00:02:38.000]: This is Jess.\n\nSpeaker 1 [00:02:38.080 - 00:02:38.820]: How can I help you?\n\nSpeaker 1 [00:02:42.420 - 00:02:46.540]: So, just to confirm, you received an item as a gift.\n\nSpeaker 1 [00:02:47.020 - 00:02:50.620]: You do not have a receipt, but you would like to return it to our store.\n\nSpeaker 1 [00:02:51.900 - 00:03:12.900]: Yeah, absolutely. So, our return policy is very liberal and you can bring the item in and we will give you the lowest recent sale price in the last 90 days on a store credit, and the store credit can be spent in-store or online, and, um...\n\nSpeaker 1 [00:03:14.140 - 00:03:14.490]: What was that?\n\nSpeaker 1 [00:03:16.400 - 00:03:24.340]: No, um, we are not able to put it back on a credit card unless it was the original credit card that was used to make the purchase.\n\nSpeaker 1 [00:03:25.040 - 00:03:32.640]: So, I know you said you received this as a gift, but if you have the gift giver and would like...\n\nSpeaker 1 [00:03:32.700 - 00:03:40.020]: No, if they don't have a receipt, we can actually look it up in the store w- by just scanning the card that they originally used to pay for it.\n\nSpeaker 1 [00:03:42.340 - 00:03:44.540]: Yeah, you could bring that into the store yourself.\n\nSpeaker 1 [00:03:46.420 - 00:03:51.200]: Absolutely. So, what you are going to want to do to refund a gift...\n\nSpeaker 1 [00:03:51.660 - 00:03:53.200]: Does it still have the tags on it?\n\nSpeaker 1 [00:03:54.840 - 00:03:56.240]: Okay, that is perfect.\n\nSpeaker 1 [00:03:56.940 - 00:03:59.400]: Um, please bring the item back into the store.\n\nSpeaker 1 [00:03:59.900 - 00:04:01.840]: Bring it right up to the customer service desk.\n\nSpeaker 1 [00:04:02.560 - 00:04:03.700]: Again, my name is Jess.\n\nSpeaker 1 [00:04:03.800 - 00:04:11.420]: I'll be here until nine o'clock tonight when we close, so feel free to bring it in anytime and I'm already familiar with your situation.\n\nSpeaker 1 [00:04:12.740 - 00:04:17.320]: But if e- at, you bring it in at another time, any other sales associate can help you with this.\n\nSpeaker 1 [00:04:18.000 - 00:04:19.840]: So, you bring the item in with the tags.\n\nSpeaker 1 [00:04:20.400 - 00:04:29.260]: We will scan it into the computer and it'll bring up automatically the lowest recent sale price in the last 90 days and then we will give you a store credit for that amount.\n\nSpeaker 1 [00:04:29.740 - 00:04:35.020]: The store credit can be used in-store that day, it can be used online, but it also does not expire.\n\nSpeaker 1 [00:04:35.520 - 00:04:41.180]: So, if you want to wait to use it, that is also perfectly fine.\n\nSpeaker 1 [00:04:43.980 - 00:04:49.980]: Yes, if you lost the tag, we can still try to return it.\n\nSpeaker 1 [00:04:50.520 - 00:05:01.980]: We can see if we still have it in the store, but if it's an older item and we don't have it still in the store, we might be able to find the, uh, tag number on a small tag that's inside the clothing.\n\nSpeaker 1 [00:05:02.980 - 00:05:04.040]: Yeah, it's usually on the"
|
| sample_2_segment.mp3,Male,US American (Utah),White,"Speaker 1 [00:00:01.100 - 00:00:02.740]: Good morning. How can I help you today?\n\nSpeaker 1 [00:00:04.600 - 00:00:09.340]: Yes. Yes, we actually do have some of those here today.\n\nSpeaker 1 [00:00:09.440 - 00:00:20.400]: Um, if you go to the back of the store, just walk straight ahead, and then go to your left and keep walking for just a little bit, and you will find it.\n\nSpeaker 1 [00:00:20.470 - 00:00:22.340]: It'll be on your right at the end.\n\nSpeaker 1 [00:00:23.540 - 00:00:25.940]: Of course. Yes, and you too.\n\nSpeaker 1 [00:00:26.020 - 00:00:27.880]: You have a wonderful day.\n\nSpeaker 1 [00:00:27.940 - 00:00:28.560]: Thank you. Bye-bye.\n\nSpeaker 1 [00:00:30.780 - 00:00:32.369]: Yes, hello. How can I help you today?\n\nSpeaker 1 [00:00:34.000 - 00:00:37.220]: Okay. And can you give me the number that's on the card?\n\nSpeaker 1 [00:00:40.040 - 00:00:47.520]: Okay. She said that's 312-457-9123.\n\nSpeaker 1 [00:00:47.560 - 00:00:48.180]: Is that correct?\n\nSpeaker 1 [00:00:49.760 - 00:00:50.940]: Awesome. Thank you so much.\n\nSpeaker 1 [00:00:51.680 - 00:00:53.580]: And what are you planning to do with this card?\n\nSpeaker 1 [00:00:56.060 - 00:01:01.820]: Okay. And there should be a little code on the back of that card.\n\nSpeaker 1 [00:01:01.860 - 00:01:02.420]: Do you see that?\n\nSpeaker 1 [00:01:03.960 - 00:01:04.780]: Yes, that is correct.\n\nSpeaker 1 [00:01:04.860 - 00:01:09.140]: Just flip it around, and it should be on the bottom right side of the card.\n\nSpeaker 1 [00:01:09.220 - 00:01:11.710]: Usually, it's about four or five digits long.\n\nSpeaker 1 [00:01:12.030 - 00:01:13.340]: Uh, it's just a code written there.\n\nSpeaker 1 [00:01:13.960 - 00:01:15.490]: Um, ca-can you find that?\n\nSpeaker 1 [00:01:17.700 - 00:01:20.480]: Okay, perfect. Uh, would you mind reading that off for me?\n\nSpeaker 1 [00:01:23.480 - 00:01:24.690]: All right. Thank you so much.\n\nSpeaker 1 [00:01:25.140 - 00:01:38.620]: So I'm writing this down, and I'm gonna call my manager here so that they can also have a second opinion on this just before I make a decision so I can make sure we're providing you with the best service possible with the best quality.\n\nSpeaker 1 [00:01:38.660 - 00:01:39.580]: Thank you for your patience....\n\nSpeaker 1 [00:01:42.400 - 00:01:53.900]: Yes, okay. So my manager is saying that you can have a full refund on that card, and it will probably take about 24 hours for it to actually load into, uh, get onto that card.\n\nSpeaker 1 [00:01:54.230 - 00:01:55.180]: Does that sound okay with you?\n\nSpeaker 1 [00:01:57.360 - 00:01:58.120]: Yes, that is correct.\n\nSpeaker 1 [00:01:58.200 - 00:01:59.900]: It will be a, a full refund.\n\nSpeaker 1 [00:02:00.920 - 00:02:08.580]: Yes. Yes. If you would prefer, you can also exchange this for in-store credit.\n\nSpeaker 1 [00:02:09.060 - 00:02:11.269]: Are you familiar with our in-store credit policies?\n\nSpeaker 1 [00:02:13.800 - 00:02:27.940]: So with our in-store credit, it is, um, essentially money that is put onto a card, and this card which you receive is able to store money, but it's only for things that are found within this store.\n\nSpeaker 1 [00:02:28.500 - 00:02:37.320]: So you can purchase whatever you would like up to whatever price you'd like if the money is available on the card, and that is what in-store credit is.\n\nSpeaker 1 [00:02:37.400 - 00:02:45.310]: You can use it on anything from, you know, groceries, food, to, um, any emergency needs that you have products.\n\nSpeaker 1 [00:02:45.420 - 00:02:57.980]: If there's, uh, repairs, paints, whatever it is, house needs, uh, clothing, all of that, uh, can be purchased with in-store credit, which is directly transferrable from this card.\n\nSpeaker 1 [00:02:58.480 - 00:03:01.880]: Is that something that you'd be interested in or would you prefer to just stick with this card?\n\nSpeaker 1 [00:03:04.440 - 00:03:05.720]: Okay. Yeah, I understand.\n\nSpeaker 1 [00:03:06.320 - 00:03:09.540]: No problem. We can absolutely do that for you.\n\nSpeaker 1 [00:03:09.580 - 00:03:11.080]: And can you tell me your name one more time?\n\nSpeaker 1 [00:03:11.140 - 00:03:11.780]: I'm so sorry.\n\nSpeaker 1 [00:03:14.660 - 00:03:19.460]: Okay. Okay, perfect.\n\nSpeaker 1 [00:03:19.620 - 00:03:20.780]: Thank you. I've got you down here.\n\nSpeaker 1 [00:03:21.500 - 00:03:26.920]: Awesome. Well, we really appreciate you calling today, and we hope that you have a wonderful rest of your day.\n\nSpeaker 1 [00:03:28.660 - 00:03:29.440]: You too. All right.\n\nSpeaker 1 [00:03:29.520 - 00:03:35.680]: Bye-bye. Hello. What seems to be the issue today?\n\nSpeaker 1 [00:03:37.340 - 00:03:38.420]: Oh, okay. I see, yeah.\n\nSpeaker 1 [00:03:39.340 - 00:03:43.600]: So, yeah, sometimes these problems or these machines honestly just have problems.\n\nSpeaker 1 [00:03:43.680 - 00:03:46.020]: I, um, I'm not even quite sure why.\n\nSpeaker 1 [00:03:46.060 - 00:03:48.190]: Some days they work, some days they don't.\n\nSpeaker 1 [00:03:48.220 - 00:03:49.680]: It really just depends.\n\nSpeaker 1 [00:03:49.800 - 00:03:51.520]: So let me just take a look here.\n\nSpeaker 1 [00:03:51.580 - 00:03:54.920]: Sometimes I have to, um, mess around a little bit with this.\n\nSpeaker 1 [00:03:56.060 - 00:03:59.660]: Okay. Why aren't you showing the thing?\n\nSpeaker 1 [00:03:59.850 - 00:04:01.720]: Let's see. Okay.\n\nSpeaker 1 [00:04:03.080 - 00:04:09.860]: So it looks like you're trying to purchase, um, more items than this machine is able to process.\n\nSpeaker 1 [00:04:10.540 - 00:04:14.880]: Um, did you, by chance, read the sign in the, uh, in the aisle before coming in?\n\nSpeaker 1 [00:04:16.110 - 00:04:18.120]: No worries. This happens all the time.\n\nSpeaker 1 [00:04:18.720 - 00:04:22.840]: Uh, so these machines can only take about up to 15 items or less.\n\nSpeaker 1 [00:04:23.560 - 00:04:26.860]: Uh, so if it goes over that, it usually just times out.\n\nSpeaker 1 [00:04:26.980 - 00:04:32.550]: Um, it doesn't allow the consumer, the customer, to purchase any more items.\n\nSpeaker 1 [00:04:32.580 - 00:04:33.620]: It just kinda times out.\n\nSpeaker 1 [00:04:35.280 - 00:04:46.920]: Yes. So, so if you would like to purchase the rest of your items, perhaps you can do 15 here, um, but then afterwards you would have to go to a, a line, an aisle, over to your left-hand side here, as you can see.\n\nSpeaker 1 [00:04:47.000 - 00:04:51.440]: I think we have 14 and 15 open currently with cashiers ready to assist you.\n\nSpeaker 1 [00:04:52.120 - 00:04:57.520]: So you could either take everything over there now or you can just take whatever is left after your 15 items.\n\nSpeaker 1 [00:04:57.830 - 00:04:58.740]: It's completely up to you."
|
| sample_4_segment.mp3,Female,US American (Illinois),White,"Speaker 1 [00:00:00.288 - 00:00:18.008]: address? Mm-hmm. Okay, so that was 9898 Rue Paul Drive?\n\nSpeaker 1 [00:00:19.028 - 00:00:24.612]: That's R like Roger, U like unicorn, space- ...\n\nSpeaker 1 [00:00:24.842 - 00:00:30.052]: P like Paul, A like apple, U like unicorn, L like Larry?\n\nSpeaker 1 [00:00:31.512 - 00:00:32.932]: Was that drive or circle?\n\nSpeaker 1 [00:00:33.632 - 00:00:36.132]: Circle, okay. Mm-hmm.\n\nSpeaker 1 [00:00:38.532 - 00:00:43.432]: Yeah, it looks like the package has been misdelivered.\n\nSpeaker 1 [00:00:45.172 - 00:00:52.292]: I'll contact the carrier and initiate a replacement order immediately at no charge to you.\n\nSpeaker 1 [00:00:54.692 - 00:01:00.952]: Unfortunately, I can't share the exact address where it was delivered for security purposes.\n\nSpeaker 1 [00:01:02.952 - 00:01:04.152]: I know, I'm sorry.\n\nSpeaker 1 [00:01:08.132 - 00:01:15.972]: Right. Uh, the good news is you'll get a new tracking number shortly, and I will also follow up with you in about 48 hours.\n\nSpeaker 1 [00:01:17.892 - 00:01:37.232]: Mm-hmm. Yes, and for the inconvenience, I would also like to offer you a 20% off your future purchases, and I will go ahead and get that coupon code emailed out to you as well.\n\nSpeaker 1 [00:01:37.272 - 00:01:42.342]: Mm-hmm. Yeah, is there anything else I can do to assist you today?\n\nSpeaker 1 [00:01:46.212 - 00:01:50.432]: Sure. Yeah, we can update your telephone number.\n\nSpeaker 1 [00:01:51.212 - 00:01:54.732]: Uh, should the phone number be the one that you're calling me from today?\n\nSpeaker 1 [00:01:56.852 - 00:02:06.532]: Perfect. Okay, so I have 555-907-9876.\n\nSpeaker 1 [00:02:07.292 - 00:02:09.212]: Is that the number you'd like us to update it to?\n\nSpeaker 1 [00:02:14.992 - 00:02:18.772]: Great. No, that's fantastic.\n\nSpeaker 1 [00:02:20.752 - 00:02:21.592]: I'm happy to hear.\n\nSpeaker 1 [00:02:23.152 - 00:02:24.892]: Anything else I can do to assist?\n\nSpeaker 1 [00:02:26.312 - 00:02:27.712]: All right. Yes, you too.\n\nSpeaker 1 [00:02:27.832 - 00:02:28.512]: Have a great day.\n\nSpeaker 1 [00:02:31.012 - 00:02:34.352]: Hello, and thank you for calling ABC Customer Support.\n\nSpeaker 1 [00:02:34.991 - 00:02:36.032]: My name's Alex.\n\nSpeaker 1 [00:02:36.432 - 00:02:37.712]: How can I assist you today?\n\nSpeaker 1 [00:02:41.112 - 00:02:42.852]: I'm sorry for any confusion.\n\nSpeaker 1 [00:02:43.512 - 00:02:45.652]: I'd be happy to look into this for you.\n\nSpeaker 1 [00:02:46.592 - 00:02:51.832]: May I have your account number or the email address that's associated with your account?\n\nSpeaker 1 [00:02:56.592 - 00:03:24.132]: Mm-hmm. And just to confirm, that was M like Mary, A like Apple, R like Roger, I like igloo, S like Sam, S like Sam, A like Apple, dot, B like boy, I like igloo, E like Edward, H like Harry, L like Larry, @Gmail.com?\n\nSpeaker 1 [00:03:26.632 - 00:03:27.852]: Okay, thank you, Marissa.\n\nSpeaker 1 [00:03:28.832 - 00:03:31.412]: One moment while I pull up your account.\n\nSpeaker 1 [00:03:33.832 - 00:03:39.272]: I do see a charge of 49.99 on October 15th.\n\nSpeaker 1 [00:03:39.772 - 00:03:41.192]: Does that match what you're seeing?\n\nSpeaker 1 [00:03:44.332 - 00:03:45.612]: Thank you for confirming.\n\nSpeaker 1 [00:03:46.152 - 00:03:48.792]: I can definitely investigate this further.\n\nSpeaker 1 [00:03:49.532 - 00:03:53.332]: Um, it appears that the charge was for a subscription renewal.\n\nSpeaker 1 [00:03:54.652 - 00:03:57.082]: Would you like to cancel the su- the subscription?\n\nSpeaker 1 [00:03:57.292 - 00:03:59.272]: Excuse me, tripping over my own words.\n\nSpeaker 1 [00:03:59.792 - 00:04:02.972]: Would you like to cancel the subscription and request a refund?\n\nSpeaker 1 [00:04:05.992 - 00:04:13.212]: No problem. Yes, so I've canceled your subscription and initiated a refund.\n\nSpeaker 1 [00:04:14.172 - 00:04:18.822]: You should see the amount credited back to your card within three to five business days.\n\nSpeaker 1 [00:04:20.692 - 00:04:24.752]: Is there anything else I can help you with today?\n\nSpeaker 1 [00:04:24.812 - 00:04:26.212]: You're welcome, Marissa.\n\nSpeaker 1 [00:04:26.272 - 00:04:27.272]: Have a great day.\n\nSpeaker 1 [00:04:33.152 - 00:04:35.652]: Thank you for calling ABC Technical Support.\n\nSpeaker 1 [00:04:36.212 - 00:04:36.972]: This is Jordan.\n\nSpeaker 1 [00:04:37.452 - 00:04:38.452]: How can I help you today?\n\nSpeaker 1 [00:04:41.812 - 00:04:42.172]: I'm sorry"
|
| sample_13_segment.mp3,Female,US American (Texas),White,"Speaker 1 [00:00:00.290 - 00:00:02.650]: that EOB explanation.\n\nSpeaker 1 [00:00:16.130 - 00:00:18.030]: Okay, can I have your member number, please?\n\nSpeaker 1 [00:00:19.310 - 00:00:23.590]: All right, that's B74216.\n\nSpeaker 1 [00:00:23.770 - 00:00:25.910]: B as in Bravo or D as in Dog?\n\nSpeaker 1 [00:00:26.510 - 00:00:27.330]: B as in Bravo.\n\nSpeaker 1 [00:00:27.350 - 00:00:30.818]: Thank you. And the patient's date of birth?\n\nSpeaker 1 [00:00:33.098 - 00:00:37.198]: Great. Give me just a minute to pull up your file.\n\nSpeaker 1 [00:00:37.258 - 00:00:40.858]: Okay, I see the claim from October 10th for your urgent care visit.\n\nSpeaker 1 [00:00:42.898 - 00:00:44.738]: The 85 isn't a double bill.\n\nSpeaker 1 [00:00:45.038 - 00:00:46.437]: It is the copay.\n\nSpeaker 1 [00:00:49.418 - 00:00:51.498]: Right. Your deductible's 500.\n\nSpeaker 1 [00:00:51.578 - 00:00:52.578]: You've met 300.\n\nSpeaker 1 [00:00:52.638 - 00:00:54.298]: This visit applies 85.\n\nSpeaker 1 [00:00:55.358 - 00:00:57.778]: Okay. I can send an email summary of that.\n\nSpeaker 1 [00:01:01.858 - 00:01:07.358]: J-S-O-N-E-S@GMAIL.COM. J as in Juliet?\n\nSpeaker 1 [00:01:08.378 - 00:01:10.198]: Great. I've sent that.\n\nSpeaker 1 [00:01:10.278 - 00:01:11.358]: It'll take a minute.\n\nSpeaker 1 [00:01:13.178 - 00:01:16.378]: Everything's updated. Thank you for calling Wellspring Health.\n\nSpeaker 1 [00:01:16.498 - 00:01:20.758]: I hope the rest of your day goes smoothly.\n\nSpeaker 1 [00:01:25.618 - 00:01:30.498]: Okay, bye. Hello, apartment leasing office.\n\nSpeaker 1 [00:01:31.898 - 00:01:34.038]: Thank you for calling Greenview Apartments.\n\nSpeaker 1 [00:01:35.958 - 00:01:42.018]: You're reporting a link, a leak under the kitchen sink in unit B104?\n\nSpeaker 1 [00:01:42.078 - 00:01:43.058]: B as in bravo?\n\nSpeaker 1 [00:01:44.158 - 00:01:49.478]: We'll have maintenance stop by tomorrow morning, make sure we can access under the sink.\n\nSpeaker 1 [00:01:50.238 - 00:01:52.418]: You'll get a text confirmation shortly.\n\nSpeaker 1 [00:01:53.698 - 00:01:58.418]: Thank you. Bye.\n\nSpeaker 1 [00:02:00.338 - 00:02:02.118]: Thanks for being one of our residents.\n\nSpeaker 1 [00:02:02.538 - 00:02:04.338]: Hello, auto insurance.\n\nSpeaker 1 [00:02:05.938 - 00:02:08.978]: Okay, yes, let's go ahead and add your daughter to your policy.\n\nSpeaker 1 [00:02:10.038 - 00:02:14.578]: Her first name, Emily, with an E, like elephant?\n\nSpeaker 1 [00:02:15.338 - 00:02:20.278]: E-M-I-L-Y? Oh, okay.\n\nSpeaker 1 [00:02:20.838 - 00:02:29.778]: E-M-I-L-I-E, Emilie. Ending with I like ink, E like elephant.\n\nSpeaker 1 [00:02:30.138 - 00:02:38.017]: Perfect. Okay. She is added to your premium, and you'll get your new ID card emailed shortly.\n\nSpeaker 1 [00:02:40.118 - 00:02:42.778]: You too, and if you have a minute to take our customer service...\n\nSpeaker 1 [00:02:42.878 - 00:02:48.478]: Okay, bye. Hello, credit union.\n\nSpeaker 1 [00:02:52.038 - 00:02:55.218]: Yes, I can open up a dispute case for the duplicate.\n\nSpeaker 1 [00:02:57.338 - 00:03:01.738]: You'll get an update by email or in your MyChart app within five business days.\n\nSpeaker 1 [00:03:02.378 - 00:03:03.438]: Uh-huh, do you have a pen?\n\nSpeaker 1 [00:03:04.838 - 00:03:10.478]: Your case number is C as in Charlie, 9128.\n\nSpeaker 1 [00:03:14.678 - 00:03:16.458]: Hello, doctor's office.\n\nSpeaker 1 [00:03:18.398 - 00:03:20.918]: Yes, let's schedule your annual physical with Dr.\n\nSpeaker 1 [00:03:21.258 - 00:03:27.398]: Lee. You can come in Wednesday, 10:30, or Friday at 2:15.\n\nSpeaker 1 [00:03:28.638 - 00:03:30.138]: Wednesday? All right.\n\nSpeaker 1 [00:03:31.138 - 00:03:33.698]: Great. You'll get a reminder in just a minute.\n\nSpeaker 1 [00:03:34.158 - 00:03:35.838]: Please arrive 15 minutes early.\n\nSpeaker 1 [00:03:35.918 - 00:03:39.238]: Bring your photo ID, insurance card and method of payment.\n\nSpeaker 1 [00:03:42.598 - 00:03:52.598]: Mm-hmm. Bye. Hello, yes, this is your credit card company calling with a fraud alert.\n\nSpeaker 1 [00:03:54.018 - 00:03:57.198]: I just need to verify a transaction for security.\n\nSpeaker 1 [00:03:58.718 - 00:04:04.118]: Did you make a purchase yesterday at Tech Zone Electronics for $999?\n\nSpeaker 1 [00:04:04.978 - 00:04:06.678]: No. We'll flag that.\n\nSpeaker 1 [00:04:09.458 - 00:04:10.878]: Yes, there will be a dispute.\n\nSpeaker 1 [00:04:11.048 - 00:04:14.498]: We're gonna cancel this card and issue a replacement.\n\nSpeaker 1 [00:04:15.458 - 00:04:17.878]: It'll be there within seven to 10 business days.\n\nSpeaker 1 [00:04:18.618 - 00:04:25.138]: Yes. Yes. There was a flagged purchase at Tech Zone Electronics.\n\nSpeaker 1 [00:04:25.238 - 00:04:26.298]: We'll dispute that for you.\n\nSpeaker 1 [00:04:28.178 - 00:04:31.678]: Okay, we're canceling the card ending in 7135.\n\nSpeaker 1 [00:04:34.038 - 00:04:37.738]: Yes, yes. I know, I know, I know.\n\nSpeaker 1 [00:04:37.778 - 00:04:38.678]: It's just horrible."
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| sample_14_segment.mp3,Female,US American (Massachusetts),Black or African American,"Speaker 1 [00:00:00.000 - 00:00:02.760]: Flying out of Miami and arriving in Cancun.\n\nSpeaker 1 [00:00:02.860 - 00:00:03.440]: Is that correct?\n\nSpeaker 1 [00:00:04.360 - 00:00:07.820]: Excellent. And you said March 8th through the 14th?\n\nSpeaker 1 [00:00:08.700 - 00:00:12.040]: Perfect. Let me just go ahead and check flights really quickly.\n\nSpeaker 1 [00:00:12.760 - 00:00:20.220]: Mm, okay. It seems as though we have a few options for you.\n\nSpeaker 1 [00:00:20.240 - 00:00:22.740]: There is one at 8:10 AM.\n\nSpeaker 1 [00:00:23.580 - 00:00:30.740]: That one is nonstop, and there is another connecting flight that's a little cheaper but arrives later in the day at 2:00 PM.\n\nSpeaker 1 [00:00:31.160 - 00:00:32.040]: Which one would you prefer?\n\nSpeaker 1 [00:00:33.540 - 00:00:35.500]: Got it, the early nonstop.\n\nSpeaker 1 [00:00:35.540 - 00:00:37.260]: That is an excellent choice.\n\nSpeaker 1 [00:00:37.780 - 00:00:42.220]: Okay, and were you guys thinking of staying at a hotel for the duration of your trip?\n\nSpeaker 1 [00:00:43.360 - 00:00:48.880]: Okay, perfect. And is that an all-inclusive hotel or did you just want something with room and board?\n\nSpeaker 1 [00:00:50.400 - 00:00:53.260]: Okay, all-inclusive. I am with you.\n\nSpeaker 1 [00:00:53.640 - 00:00:57.320]: It totally makes life easier when you don't have to think about every single meal.\n\nSpeaker 1 [00:00:57.480 - 00:00:58.380]: I totally get it.\n\nSpeaker 1 [00:00:58.920 - 00:01:02.080]: Okay, and I am looking here at the options.\n\nSpeaker 1 [00:01:02.540 - 00:01:08.460]: We have Ocean Pearl Resort, we have Casa Sol, and Corral Bay Suites.\n\nSpeaker 1 [00:01:08.940 - 00:01:11.039]: Ocean Pearl is a family-friendly option.\n\nSpeaker 1 [00:01:11.060 - 00:01:12.480]: It has great reviews.\n\nSpeaker 1 [00:01:12.520 - 00:01:13.620]: It is right by the beach.\n\nSpeaker 1 [00:01:14.080 - 00:01:21.400]: Casa Sol is more inner, towards the city, and Corral Bay Suites is kind of in a more suburban area.\n\nSpeaker 1 [00:01:21.489 - 00:01:22.740]: It's a bit quieter there.\n\nSpeaker 1 [00:01:23.820 - 00:01:26.540]: Okay, Ocean Pearl, wonderful choice.\n\nSpeaker 1 [00:01:26.860 - 00:01:28.680]: I would wanna be right on the beach too.\n\nSpeaker 1 [00:01:28.880 - 00:01:30.500]: I totally understand you.\n\nSpeaker 1 [00:01:31.240 - 00:01:34.520]: I will go ahead and get that bundle going for you.\n\nSpeaker 1 [00:01:35.200 - 00:01:39.180]: Okay, um, could I please get an email to send the booking details to?\n\nSpeaker 1 [00:01:40.640 - 00:01:51.380]: Sure. Amanda.Torres93@gmail.com. Okay, and is it spelled the same way that we spelled Amanda Torres before?\n\nSpeaker 1 [00:01:51.420 - 00:01:54.220]: Perfect. And the numbers, 9, 3?\n\nSpeaker 1 [00:01:54.280 - 00:01:55.700]: Perfect. Got it.\n\nSpeaker 1 [00:01:56.280 - 00:02:00.720]: Okay, and I just want to go ahead and confirm your best callback number.\n\nSpeaker 1 [00:02:01.460 - 00:02:08.700]: Okay, 927-555-2027. Correct.\n\nSpeaker 1 [00:02:08.940 - 00:02:12.560]: Okay, perfect. Yes, that is the number that is on your account.\n\nSpeaker 1 [00:02:12.700 - 00:02:17.960]: I just wanted to go ahead and confirm and make sure that everything is on the up and up.\n\nSpeaker 1 [00:02:18.000 - 00:02:19.220]: Okay, perfect, Amanda.\n\nSpeaker 1 [00:02:19.260 - 00:02:20.720]: You are all set for that quote.\n\nSpeaker 1 [00:02:21.060 - 00:02:24.500]: But I did wanna ask if you wanted an additional addon.\n\nSpeaker 1 [00:02:24.540 - 00:02:31.520]: We do have, um, all adults drink inclusive, uh, packages for this resort in specific.\n\nSpeaker 1 [00:02:32.540 - 00:02:37.600]: Yes, so the drinks are not included in your all-inclusive because it is a family resort.\n\nSpeaker 1 [00:02:38.000 - 00:02:41.380]: Yes, so they do sell the drink packages separately.\n\nSpeaker 1 [00:02:43.180 - 00:02:50.580]: Yes, so of course they are for guests age 18 and older because the legal drinking limit is lower in Mexico.\n\nSpeaker 1 [00:02:51.140 - 00:02:59.160]: Uh, so your teen could possibly get in on the fun and that will be $90 a day per person.\n\nSpeaker 1 [00:02:59.300 - 00:03:03.280]: Yes. Okay, yeah.\n\nSpeaker 1 [00:03:03.380 - 00:03:06.130]: Um, it includes all cocktails, beers, spirits.\n\nSpeaker 1 [00:03:06.300 - 00:03:10.840]: Anything that they sell on the property could be included in this drink package.\n\nSpeaker 1 [00:03:11.130 - 00:03:15.340]: It's a great way to let the adults unwind while the kids have their fun too.\n\nSpeaker 1 [00:03:16.440 - 00:03:18.820]: Absolutely. Okay, would you like to include that?\n\nSpeaker 1 [00:03:19.500 - 00:03:22.340]: Okay, perfect. And how many adults will be on your reservation?\n\nSpeaker 1 [00:03:23.700 - 00:03:26.500]: Okay, that's three adults, all above the age of 18.\n\nSpeaker 1 [00:03:26.560 - 00:03:27.230]: Is that correct?\n\nSpeaker 1 [00:03:28.580 - 00:03:32.920]: Okay, perfect. We can go ahead and get that added for you.\n\nSpeaker 1 [00:03:33.120 - 00:03:40.500]: I will go ahead and add those drink packages to your package here and make that fun even more fun, Arma- all right.\n\nSpeaker 1 [00:03:41.320 - 00:03:47.080]: Okay, and would you like to add any excursions or an airport transfer?\n\nSpeaker 1 [00:03:48.700 - 00:03:51.200]: Okay, you were thinking about the snorkeling tour.\n\nSpeaker 1 [00:03:51.610 - 00:03:53.310]: Awesome, I will totally note that.\n\nSpeaker 1 [00:03:53.920 - 00:03:55.640]: I will, um, write that down.\n\nSpeaker 1 [00:03:55.700 - 00:04:02.080]: I will give you some time to think, and then the next couple of days I will reach back out to you and ask if you wanna add that to your package.\n\nSpeaker 1 [00:04:02.110 - 00:04:02.900]: Does that sound good?\n\nSpeaker 1 [00:04:03.820 - 00:04:06.140]: Okay, perfect. It gives you time to speak to your wife.\n\nSpeaker 1 [00:04:06.180 - 00:04:08.120]: Amazing, amazing. Okay.\n\nSpeaker 1 [00:04:08.700 - 00:04:19.940]: All right. That has been noted and you will see a confirmation email from me within about 10 minutes while I finalize all the details and get that signed over to you.\n\nSpeaker 1 [00:04:19.980 - 00:04:20.890]: Will that be all for today?\n\nSpeaker 1 [00:04:22.760 - 00:04:28.680]: Okay. Well, thank you so much for booking Bright Star, um, excuse me, Bright Skies Travel Tours.\n\nSpeaker 1 [00:04:29.200 - 00:04:39.660]: Yes, my name is Monica, and feel free to reach out if you have any other questions, if you need, um, help, or if you want to add that snorkeling tour and continue that fun.\n\nSpeaker 1 [00:04:40.060 - 00:04:42.420]: Make sure you have the best time in Mexico.\n\nSpeaker 1 [00:04:43.020 - 00:04:44.060]: All right, take care.\n\nSpeaker 1 [00:04:44.600 - 00:04:45.660]: I will speak to you soon.\n\nSpeaker 1 [00:04:45.950 - 00:04:48.460]: Bye-bye. Hello, Bright Skies Travel.\n\nSpeaker 1 [00:04:48.550 - 00:04:49.940]: This is Monica speaking.\n\nSpeaker 1 [00:04:50.000 - 00:04:51.080]: How can I help you today?\n\nSpeaker 1 [00:04:52.340 - 00:04:53.680]: Oh, hi there.\n\nSpeaker 1 [00:04:53.740 - 00:04:57.520]: Okay, you are calling about a flight credit you received last year.\n\nSpeaker 1 [00:04:57.600 - 00:04:58.320]: Is that correct?\n\nSpeaker 1 [00:04:59.280 - 00:04:59.780]: Totally."
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