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zs_banking77 | choice | Which intent does the customer's banking message express? | [
"ATM support",
"card acceptance",
"card arrival",
"Visa or Mastercard",
"refund not showing up",
"verify source of funds",
"verify top up",
"reverted card payment?"
] | At what places accept my card? | [
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zs_banking77 | choice | Which intent does the customer's banking message express? | [
"wrong amount of cash received",
"fiat currency support",
"Apple pay or Google pay",
"topping up by card",
"exchange charge",
"passcode forgotten",
"failed transfer",
"disposable card limits"
] | Do you charge extra for exchanging currencies? | [
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0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"top up reverted",
"getting virtual card",
"balance not updated after bank transfer",
"edit personal details",
"get disposable virtual card",
"getting spare card",
"balance not updated after cheque or cash deposit",
"direct debit payment not recognised"
] | How can I get a virtual card for a one-time transaction? | [
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] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"fiat currency support",
"cash withdrawal not recognised",
"lost or stolen phone",
"unable to verify identity",
"age limit",
"getting spare card",
"card delivery estimate",
"transfer not received by recipient"
] | Am I allowed to hold money in multiple currencies? | [
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0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"pending card payment",
"fiat currency support",
"cancel transfer",
"order physical card",
"pending cash withdrawal",
"card payment fee charged",
"card acceptance",
"receiving money"
] | What places will accept my card for payment? | [
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0,
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1,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"declined card payment",
"exchange charge",
"supported cards and currencies",
"top up failed",
"top up by bank transfer charge",
"balance not updated after bank transfer",
"verify source of funds",
"reverted card payment?"
] | What is the source of my funds. | [
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0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"declined transfer",
"change PIN",
"card payment wrong exchange rate",
"Apple pay or Google pay",
"terminate account",
"Visa or Mastercard",
"transfer fee charged",
"automatic top up"
] | Can I change my PIN at my local bank? | [
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1,
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0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"card arrival",
"card acceptance",
"virtual card not working",
"exchange rate",
"pending card payment",
"card payment fee charged",
"beneficiary not allowed",
"verify my identity"
] | I was charged an additional amount of money for making a purchase with my card | [
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1,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"card delivery estimate",
"wrong exchange rate for cash withdrawal",
"declined transfer",
"request refund",
"compromised card",
"card acceptance",
"get physical card",
"declined cash withdrawal"
] | I believe someone is using my card without my agreement! | [
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1,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"lost or stolen phone",
"transfer timing",
"card payment wrong exchange rate",
"pending card payment",
"automatic top up",
"pending cash withdrawal",
"get disposable virtual card",
"verify source of funds"
] | I bought an item then noticed the exchange rate was wrong. | [
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1,
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0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"request refund",
"passcode forgotten",
"activate my card",
"failed transfer",
"balance not updated after cheque or cash deposit",
"card swallowed",
"cash withdrawal charge",
"verify source of funds"
] | Please help me make a transfer. I keep receiving an error and I'm trying to make the initial mortgage payment for a flat I'm buying. What is the deal here? | [
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1,
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0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"fiat currency support",
"card payment not recognised",
"topping up by card",
"declined transfer",
"change PIN",
"card payment wrong exchange rate",
"supported cards and currencies",
"receiving money"
] | Hi, I don't think your exchange rate is right. I need you to check the official interbank exchange please. | [
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0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"wrong exchange rate for cash withdrawal",
"card not working",
"declined transfer",
"PIN blocked",
"verify top up",
"exchange via app",
"request refund",
"why verify identity"
] | How can I exchange currencies using your app? | [
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0,
0,
0,
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1,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"top up reverted",
"transfer not received by recipient",
"wrong amount of cash received",
"verify my identity",
"card delivery estimate",
"declined cash withdrawal",
"direct debit payment not recognised",
"lost or stolen phone"
] | Where in the app do I go to verify my identity? | [
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0,
0,
1,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"declined transfer",
"pending top up",
"card payment wrong exchange rate",
"card payment not recognised",
"automatic top up",
"refund not showing up",
"extra charge on statement",
"transfer not received by recipient"
] | transaction failed? | [
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0,
0,
0,
0,
0,
0,
1
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"request refund",
"card payment not recognised",
"top up limits",
"card about to expire",
"disposable card limits",
"wrong exchange rate for cash withdrawal",
"top up by bank transfer charge",
"card payment wrong exchange rate"
] | There's a payment that isn't mine on my app | [
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1,
0,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"get physical card",
"card linking",
"supported cards and currencies",
"wrong exchange rate for cash withdrawal",
"card about to expire",
"edit personal details",
"direct debit payment not recognised",
"lost or stolen phone"
] | How can I access my account when I have lost my phone? | [
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0,
0,
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0,
0,
0,
1
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"virtual card not working",
"unable to verify identity",
"getting virtual card",
"wrong exchange rate for cash withdrawal",
"disposable card limits",
"exchange via app",
"declined cash withdrawal",
"ATM support"
] | How can I exchange GBP for AUD? | [
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0,
0,
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1,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"verify top up",
"cash withdrawal charge",
"lost or stolen card",
"balance not updated after cheque or cash deposit",
"card linking",
"getting spare card",
"edit personal details",
"pending card payment"
] | What do I do to verify a top-up? | [
1,
0,
0,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"country support",
"passcode forgotten",
"why verify identity",
"beneficiary not allowed",
"pending card payment",
"balance not updated after bank transfer",
"terminate account",
"getting virtual card"
] | When will the money from my bank transfer be available? | [
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0,
0,
0,
0,
1,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"disposable card limits",
"transfer fee charged",
"verify my identity",
"cash withdrawal not recognised",
"beneficiary not allowed",
"contactless not working",
"top up reverted",
"reverted card payment?"
] | For the identity verification, what do you need? | [
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1,
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0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"balance not updated after cheque or cash deposit",
"automatic top up",
"direct debit payment not recognised",
"refund not showing up",
"lost or stolen card",
"reverted card payment?",
"PIN blocked",
"verify top up"
] | Can I set the account to auto top-up? | [
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1,
0,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"order physical card",
"card not working",
"failed transfer",
"verify source of funds",
"virtual card not working",
"transfer into account",
"edit personal details",
"cash withdrawal not recognised"
] | I cannot get my disposable virtual card to work | [
0,
0,
0,
0,
1,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"reverted card payment?",
"get physical card",
"cash withdrawal not recognised",
"balance not updated after cheque or cash deposit",
"automatic top up",
"card swallowed",
"pending top up",
"direct debit payment not recognised"
] | Why is the check I deposited this morning not showing up? | [
0,
0,
0,
1,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"get physical card",
"exchange via app",
"lost or stolen phone",
"declined cash withdrawal",
"activate my card",
"country support",
"exchange rate",
"card about to expire"
] | I left my phone at the hotel I was staying at so I can't use the app! | [
0,
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1,
0,
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0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"top up failed",
"pending top up",
"direct debit payment not recognised",
"PIN blocked",
"declined transfer",
"automatic top up",
"card linking",
"beneficiary not allowed"
] | I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card? | [
0,
0,
0,
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1,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"lost or stolen card",
"cash withdrawal charge",
"transfer timing",
"card about to expire",
"top up reverted",
"declined transfer",
"change PIN",
"pending transfer"
] | Something is wrong, my top-up is gone and I don't know what happened to my money. | [
0,
0,
0,
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1,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"change PIN",
"card linking",
"ATM support",
"unable to verify identity",
"get disposable virtual card",
"verify top up",
"wrong exchange rate for cash withdrawal",
"card delivery estimate"
] | I need to find the top up verification code | [
0,
0,
0,
0,
0,
1,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"declined card payment",
"wrong exchange rate for cash withdrawal",
"card acceptance",
"request refund",
"top up by bank transfer charge",
"lost or stolen card",
"top up by card charge",
"ATM support"
] | What do you charge to top up US cards? | [
0,
0,
0,
0,
0,
0,
1,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"getting virtual card",
"wrong exchange rate for cash withdrawal",
"refund not showing up",
"transfer fee charged",
"top up by cash or cheque",
"change PIN",
"contactless not working",
"extra charge on statement"
] | My statement contained a one pound extra fee | [
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0,
0,
0,
0,
0,
0,
1
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"pending card payment",
"card swallowed",
"why verify identity",
"refund not showing up",
"transfer fee charged",
"card not working",
"declined cash withdrawal",
"reverted card payment?"
] | I tried to get cash but it was declined! | [
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0,
0,
0,
0,
0,
1,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"activate my card",
"cash withdrawal not recognised",
"transfer timing",
"cancel transfer",
"transfer not received by recipient",
"lost or stolen phone",
"reverted card payment?",
"beneficiary not allowed"
] | I made a mistake with a transaction! | [
0,
0,
0,
1,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"beneficiary not allowed",
"wrong exchange rate for cash withdrawal",
"order physical card",
"PIN blocked",
"wrong amount of cash received",
"transfer timing",
"exchange charge",
"card not working"
] | Please tell me what the exchange fee is. | [
0,
0,
0,
0,
0,
0,
1,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"disposable card limits",
"top up by cash or cheque",
"extra charge on statement",
"cash withdrawal not recognised",
"change PIN",
"country support",
"card payment wrong exchange rate",
"lost or stolen phone"
] | Why am I being charged more ? | [
0,
0,
0,
0,
0,
0,
1,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"get physical card",
"card swallowed",
"request refund",
"verify my identity",
"Apple pay or Google pay",
"exchange via app",
"beneficiary not allowed",
"card payment fee charged"
] | My beneficiary has been denied, is this normal? | [
0,
0,
0,
0,
0,
0,
1,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"extra charge on statement",
"card not working",
"exchange rate",
"transfer not received by recipient",
"Visa or Mastercard",
"receiving money",
"cancel transfer",
"top up by bank transfer charge"
] | I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already. | [
0,
0,
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1,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"direct debit payment not recognised",
"terminate account",
"wrong amount of cash received",
"card swallowed",
"pending top up",
"exchange via app",
"topping up by card",
"beneficiary not allowed"
] | I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is? | [
1,
0,
0,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"card swallowed",
"contactless not working",
"failed transfer",
"transfer fee charged",
"automatic top up",
"pending card payment",
"exchange rate",
"top up by bank transfer charge"
] | Hey I thought transfers were free. Why are you charging me? | [
0,
0,
0,
1,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"unable to verify identity",
"verify source of funds",
"transfer timing",
"verify top up",
"virtual card not working",
"order physical card",
"activate my card",
"transfer into account"
] | What is the activation process on my new card? | [
0,
0,
0,
0,
0,
0,
1,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"card linking",
"getting spare card",
"top up by cash or cheque",
"getting virtual card",
"pending transfer",
"topping up by card",
"ATM support",
"get physical card"
] | How do I link a new card to an existing one? | [
1,
0,
0,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"verify source of funds",
"Apple pay or Google pay",
"virtual card not working",
"change PIN",
"PIN blocked",
"order physical card",
"country support",
"transfer timing"
] | How do you Top Up on the apple watch? | [
0,
1,
0,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"balance not updated after bank transfer",
"declined transfer",
"card payment not recognised",
"card swallowed",
"get disposable virtual card",
"activate my card",
"get physical card",
"top up by cash or cheque"
] | Where is my card PIN? | [
0,
0,
0,
0,
0,
0,
1,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"edit personal details",
"card linking",
"wrong exchange rate for cash withdrawal",
"get disposable virtual card",
"declined transfer",
"verify source of funds",
"transfer fee charged",
"lost or stolen card"
] | what is this fee for transfering | [
0,
0,
0,
0,
0,
0,
1,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"top up failed",
"wrong amount of cash received",
"country support",
"card swallowed",
"failed transfer",
"card acceptance",
"card payment not recognised",
"pending transfer"
] | What are the steps to get my card back that was kept by the ATM? | [
0,
0,
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1,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"balance not updated after bank transfer",
"unable to verify identity",
"fiat currency support",
"pending card payment",
"cash withdrawal charge",
"Apple pay or Google pay",
"edit personal details",
"get disposable virtual card"
] | What are all the fiat currencies that are supported for both exchange and holding? | [
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0,
1,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"extra charge on statement",
"wrong exchange rate for cash withdrawal",
"direct debit payment not recognised",
"getting spare card",
"country support",
"exchange rate",
"balance not updated after cheque or cash deposit",
"ATM support"
] | Is there a fee for exchanging cash? | [
0,
1,
0,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"terminate account",
"card payment not recognised",
"cash withdrawal not recognised",
"get disposable virtual card",
"Visa or Mastercard",
"balance not updated after cheque or cash deposit",
"cancel transfer",
"verify my identity"
] | Why can I not choose the card i want? | [
0,
0,
0,
0,
1,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"contactless not working",
"top up by cash or cheque",
"transfer timing",
"transfer into account",
"getting virtual card",
"pending top up",
"top up reverted",
"card about to expire"
] | Can I top up my balance with a cheque? | [
0,
1,
0,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"extra charge on statement",
"card not working",
"verify source of funds",
"topping up by card",
"PIN blocked",
"fiat currency support",
"exchange via app",
"failed transfer"
] | I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this? | [
0,
0,
0,
0,
1,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"verify source of funds",
"failed transfer",
"cancel transfer",
"verify top up",
"unable to verify identity",
"wrong exchange rate for cash withdrawal",
"card payment wrong exchange rate",
"top up by card charge"
] | I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know. Please can you help? | [
0,
0,
1,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"disposable card limits",
"card payment not recognised",
"country support",
"card payment wrong exchange rate",
"getting spare card",
"exchange rate",
"reverted card payment?",
"top up by bank transfer charge"
] | How do I order another card? | [
0,
0,
0,
0,
1,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"declined cash withdrawal",
"beneficiary not allowed",
"compromised card",
"top up failed",
"declined card payment",
"wrong exchange rate for cash withdrawal",
"exchange charge",
"wrong amount of cash received"
] | Tell me why my card payment has been declined. | [
0,
0,
0,
0,
1,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"cash withdrawal charge",
"order physical card",
"get disposable virtual card",
"PIN blocked",
"cancel transfer",
"passcode forgotten",
"verify source of funds",
"pending transfer"
] | Can I see my available money? | [
0,
0,
0,
0,
0,
0,
1,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"extra charge on statement",
"order physical card",
"pending transfer",
"pending cash withdrawal",
"card not working",
"supported cards and currencies",
"request refund",
"lost or stolen phone"
] | When will my transfer go through? | [
0,
0,
1,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"getting spare card",
"top up failed",
"age limit",
"exchange rate",
"pending card payment",
"top up by cash or cheque",
"cash withdrawal not recognised",
"extra charge on statement"
] | Why can't I topup my account? | [
0,
1,
0,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"order physical card",
"refund not showing up",
"why verify identity",
"extra charge on statement",
"pending transfer",
"verify source of funds",
"getting spare card",
"disposable card limits"
] | I want to use my account before identity verification | [
0,
0,
1,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"age limit",
"fiat currency support",
"transfer timing",
"wrong amount of cash received",
"pending transfer",
"transfer not received by recipient",
"why verify identity",
"exchange charge"
] | What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard. | [
0,
0,
0,
0,
1,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"cash withdrawal not recognised",
"age limit",
"unable to verify identity",
"direct debit payment not recognised",
"exchange rate",
"get physical card",
"declined transfer",
"transfer timing"
] | What is the exchange rate for EUR? | [
0,
0,
0,
0,
1,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"card delivery estimate",
"fiat currency support",
"exchange charge",
"top up limits",
"beneficiary not allowed",
"transfer into account",
"ATM support",
"verify source of funds"
] | Are there any ATM's near me that accept this card? | [
0,
0,
0,
0,
0,
0,
1,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"card delivery estimate",
"verify top up",
"country support",
"card payment not recognised",
"cancel transfer",
"why verify identity",
"top up by card charge",
"balance not updated after cheque or cash deposit"
] | I deposited some cash but it hasn't shown up in my account yet, what's going on? | [
0,
0,
0,
0,
0,
0,
0,
1
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"terminate account",
"Visa or Mastercard",
"order physical card",
"direct debit payment not recognised",
"transfer not received by recipient",
"transaction charged twice",
"cash withdrawal charge",
"pending transfer"
] | how much does a card cost and why do you charge me | [
0,
0,
1,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"compromised card",
"pending card payment",
"country support",
"beneficiary not allowed",
"card delivery estimate",
"wrong exchange rate for cash withdrawal",
"transfer fee charged",
"receiving money"
] | I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend. It didn't notify me beforehand either or I wouldn't have ever done it. | [
0,
0,
0,
0,
0,
1,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"top up by bank transfer charge",
"card linking",
"beneficiary not allowed",
"contactless not working",
"unable to verify identity",
"top up failed",
"lost or stolen phone",
"automatic top up"
] | The app doesn't believe that I am myself | [
0,
0,
0,
0,
1,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"Visa or Mastercard",
"topping up by card",
"refund not showing up",
"balance not updated after cheque or cash deposit",
"declined cash withdrawal",
"pending card payment",
"contactless not working",
"unable to verify identity"
] | The app doesn't think it's me. | [
0,
0,
0,
0,
0,
0,
0,
1
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"card swallowed",
"top up by cash or cheque",
"supported cards and currencies",
"age limit",
"cash withdrawal not recognised",
"virtual card not working",
"card payment wrong exchange rate",
"fiat currency support"
] | The ATM won't give me my card back. | [
1,
0,
0,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"disposable card limits",
"Visa or Mastercard",
"get disposable virtual card",
"receiving money",
"refund not showing up",
"balance not updated after cheque or cash deposit",
"cash withdrawal not recognised",
"request refund"
] | Do you supply both Visa and Mastercard? | [
0,
1,
0,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"balance not updated after cheque or cash deposit",
"contactless not working",
"pending card payment",
"Visa or Mastercard",
"direct debit payment not recognised",
"card about to expire",
"receiving money",
"card acceptance"
] | My balance is not right. It has not been updated for the cash or cheque deposit. | [
1,
0,
0,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"country support",
"get disposable virtual card",
"beneficiary not allowed",
"pending cash withdrawal",
"extra charge on statement",
"direct debit payment not recognised",
"transfer timing",
"compromised card"
] | Why is there a charge for $1 on my account? | [
0,
0,
0,
0,
1,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"PIN blocked",
"reverted card payment?",
"topping up by card",
"cash withdrawal charge",
"verify top up",
"contactless not working",
"transfer into account",
"card not working"
] | How can someone add money to my account? | [
0,
0,
1,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"unable to verify identity",
"age limit",
"top up failed",
"Visa or Mastercard",
"pending top up",
"ATM support",
"pending cash withdrawal",
"getting spare card"
] | I tried to top-up but it got denied. | [
0,
0,
1,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"top up by bank transfer charge",
"balance not updated after bank transfer",
"automatic top up",
"card delivery estimate",
"extra charge on statement",
"edit personal details",
"unable to verify identity",
"declined cash withdrawal"
] | You will hear back from us about your verification results in 10 minutes to a one hour timeframe. If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable. You need to be 18 years of age or older and a resident of Sw... | [
0,
0,
0,
0,
0,
0,
1,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"lost or stolen phone",
"card arrival",
"wrong exchange rate for cash withdrawal",
"failed transfer",
"getting virtual card",
"card payment wrong exchange rate",
"lost or stolen card",
"balance not updated after bank transfer"
] | The exchange rate was wrong when I bought something outside the country. | [
0,
0,
0,
0,
0,
1,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"top up failed",
"card not working",
"get disposable virtual card",
"cash withdrawal not recognised",
"card arrival",
"country support",
"card linking",
"exchange via app"
] | How do I know if my top up was unsuccessful? | [
1,
0,
0,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"lost or stolen phone",
"virtual card not working",
"declined cash withdrawal",
"Apple pay or Google pay",
"refund not showing up",
"PIN blocked",
"top up limits",
"card acceptance"
] | What is the procedure of unblocking my PIN? | [
0,
0,
0,
0,
0,
1,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"virtual card not working",
"change PIN",
"compromised card",
"card payment fee charged",
"card payment wrong exchange rate",
"disposable card limits",
"get disposable virtual card",
"exchange rate"
] | Can you explain your exchange rates basis? | [
0,
0,
0,
0,
0,
0,
0,
1
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"wrong exchange rate for cash withdrawal",
"transfer not received by recipient",
"top up by bank transfer charge",
"balance not updated after cheque or cash deposit",
"getting virtual card",
"exchange rate",
"get physical card",
"pending card payment"
] | I put money into my account in the form of a cheque, but my balance did not change. | [
0,
0,
0,
1,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"disposable card limits",
"transaction charged twice",
"virtual card not working",
"card linking",
"topping up by card",
"passcode forgotten",
"wrong exchange rate for cash withdrawal",
"request refund"
] | I withdrew cash and I think the exchange rate is wrong. | [
0,
0,
0,
0,
0,
0,
1,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"get physical card",
"why verify identity",
"receiving money",
"declined cash withdrawal",
"get disposable virtual card",
"pending top up",
"top up by card charge",
"PIN blocked"
] | Is there any fees for top ups? | [
0,
0,
0,
0,
0,
0,
1,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"pending transfer",
"automatic top up",
"exchange rate",
"why verify identity",
"age limit",
"card acceptance",
"pending cash withdrawal",
"exchange charge"
] | My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money? | [
1,
0,
0,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"transfer into account",
"contactless not working",
"disposable card limits",
"declined card payment",
"wrong amount of cash received",
"transfer timing",
"receiving money",
"exchange via app"
] | Can I transfer money using a different currency? | [
0,
0,
0,
0,
0,
0,
1,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"reverted card payment?",
"request refund",
"exchange rate",
"declined transfer",
"wrong amount of cash received",
"wrong exchange rate for cash withdrawal",
"edit personal details",
"topping up by card"
] | The exchange rate you gave me for my cash withdrawal is wrong | [
0,
0,
0,
0,
0,
1,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"compromised card",
"cash withdrawal not recognised",
"country support",
"card payment fee charged",
"balance not updated after bank transfer",
"refund not showing up",
"top up limits",
"unable to verify identity"
] | I don't recognize some transactions. Is someone else using it? | [
1,
0,
0,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"transfer fee charged",
"pending transfer",
"top up by bank transfer charge",
"verify source of funds",
"card arrival",
"age limit",
"compromised card",
"terminate account"
] | Where can I see the source of my money? | [
0,
0,
0,
1,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"balance not updated after cheque or cash deposit",
"declined cash withdrawal",
"Apple pay or Google pay",
"failed transfer",
"declined transfer",
"top up by bank transfer charge",
"passcode forgotten",
"pending cash withdrawal"
] | why was my transfer declined | [
0,
0,
0,
0,
1,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"compromised card",
"exchange rate",
"top up limits",
"transfer fee charged",
"beneficiary not allowed",
"card about to expire",
"exchange via app",
"get disposable virtual card"
] | I think someone is using my card to make transactions I don't remember. | [
1,
0,
0,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"cash withdrawal not recognised",
"balance not updated after cheque or cash deposit",
"lost or stolen phone",
"ATM support",
"cash withdrawal charge",
"declined cash withdrawal",
"transfer not received by recipient",
"declined transfer"
] | Why was there a fee with my cash withdrawal? | [
0,
0,
0,
0,
1,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"refund not showing up",
"card arrival",
"Visa or Mastercard",
"country support",
"card payment not recognised",
"pending card payment",
"Apple pay or Google pay",
"automatic top up"
] | What do I need to do to get my new card which I have requested 2 weeks ago? | [
0,
1,
0,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"country support",
"cash withdrawal charge",
"supported cards and currencies",
"verify top up",
"transfer timing",
"top up limits",
"exchange charge",
"compromised card"
] | I exchange currencies a lot. Can I get a discount? | [
0,
0,
0,
0,
0,
0,
1,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"card delivery estimate",
"verify top up",
"order physical card",
"cash withdrawal not recognised",
"balance not updated after cheque or cash deposit",
"extra charge on statement",
"unable to verify identity",
"PIN blocked"
] | I've already sent the money out and still have not received money in my account. | [
0,
0,
0,
0,
1,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"card acceptance",
"activate my card",
"reverted card payment?",
"terminate account",
"change PIN",
"balance not updated after cheque or cash deposit",
"pending top up",
"transaction charged twice"
] | My mother deposited a cheque into my account last week, why is it still not showing up? | [
0,
0,
0,
0,
0,
1,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"card delivery estimate",
"wrong exchange rate for cash withdrawal",
"edit personal details",
"lost or stolen card",
"order physical card",
"lost or stolen phone",
"extra charge on statement",
"pending top up"
] | How do I deactivate a stolen card? | [
0,
0,
0,
1,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"verify my identity",
"extra charge on statement",
"transfer not received by recipient",
"top up by bank transfer charge",
"order physical card",
"compromised card",
"age limit",
"pending cash withdrawal"
] | Can you tell me about why the account I have was charged an extra 1$ | [
0,
1,
0,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"contactless not working",
"card arrival",
"lost or stolen phone",
"cancel transfer",
"Visa or Mastercard",
"direct debit payment not recognised",
"top up by cash or cheque",
"ATM support"
] | There is a mysterious debit transaction on my statement | [
0,
0,
0,
0,
0,
1,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"lost or stolen card",
"get disposable virtual card",
"Visa or Mastercard",
"balance not updated after bank transfer",
"cancel transfer",
"contactless not working",
"automatic top up",
"card swallowed"
] | Tell me why my balance did not change when I tranferred cash. | [
0,
0,
0,
1,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"contactless not working",
"age limit",
"fiat currency support",
"change PIN",
"exchange charge",
"declined transfer",
"direct debit payment not recognised",
"transfer not received by recipient"
] | What are the steps to change my PIN to something else? | [
0,
0,
0,
1,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"top up limits",
"compromised card",
"extra charge on statement",
"wrong exchange rate for cash withdrawal",
"edit personal details",
"pending transfer",
"get disposable virtual card",
"virtual card not working"
] | How often can I top up? | [
1,
0,
0,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"disposable card limits",
"extra charge on statement",
"card payment wrong exchange rate",
"failed transfer",
"change PIN",
"compromised card",
"transaction charged twice",
"exchange rate"
] | The rate applied to my purchase in a foreign currency was wrong. | [
0,
0,
1,
0,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"contactless not working",
"card linking",
"card payment not recognised",
"refund not showing up",
"exchange via app",
"activate my card",
"exchange rate",
"topping up by card"
] | I have not received a refund. | [
0,
0,
0,
1,
0,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"automatic top up",
"verify my identity",
"ATM support",
"virtual card not working",
"cash withdrawal charge",
"balance not updated after cheque or cash deposit",
"card not working",
"card payment fee charged"
] | I made a transaction at an atm and was charged extra for it. | [
0,
0,
0,
0,
1,
0,
0,
0
] | test |
zs_banking77 | choice | Which intent does the customer's banking message express? | [
"top up reverted",
"transfer fee charged",
"top up by cash or cheque",
"balance not updated after cheque or cash deposit",
"extra charge on statement",
"country support",
"refund not showing up",
"supported cards and currencies"
] | I have made a recent check and cash deposit that isn't reflected in my balance. | [
0,
0,
0,
1,
0,
0,
0,
0
] | test |
End of preview. Expand in Data Studio
skycmd zero-shot intent sets
The zero-shot test sets of the s4 and s6 models: MASSIVE intents in English (2,000) and French (1,000) and Banking77 (2,000) as typed choice questions over intents.
Part of skycmd, tiny decision models trained from scratch in Rust that run in the
browser. Written by sky-data s4-corpus --only-heldout at commit 6cbcce8c.
Licences of every set: DATA_LICENSES.md.
Each row is one typed decision question (docs/SPEC.md):
| field | type | meaning |
|---|---|---|
src |
string | source |
t |
string | choice, score or noul |
ins |
string | the question |
opts |
list of strings | the options, rendered as text |
state |
string | the state the question is about |
target |
list of floats | a probability per option (soft or one-hot) |
split |
string | train, val or test |
Source and licence
MASSIVE (CC-BY-4.0) and PolyAI/banking77 (CC-BY-4.0). The conversion is ours.
Files
| file | rows |
|---|---|
data/zs_banking77.parquet |
2,000 |
data/zs_massive_en.parquet |
2,000 |
data/zs_massive_fr.parquet |
1,000 |
from datasets import load_dataset
ds = load_dataset("maxgfr/skycmd-zero-shot", "zs_banking77")
skycmd wrote no row with a language model: the targets come from the upstream labels (some upstream sets carry their own teacher soft labels, see their cards), the games' oracles or our generators.
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