| """People in an expert world: who is on which rota, how they sign their Slack messages, how they write. |
| |
| Every team with services in the repo has two or three people on its rota; the observability team owns the repo |
| (and hands the queue over), SRE watches every page, product writes the SLO notes. A page is acked by someone on |
| the rota that got it, and a thread about a team's service is mostly that team talking (R7).""" |
|
|
| from __future__ import annotations |
|
|
| import random |
| from dataclasses import dataclass |
|
|
| FIRST = { |
| "eu": ["Marta", "Joris", "Ines", "Luca", "Pieter", "Anouk", "Tomás", "Sanne", "Bram", "Elena", "Mateo", "Lotte", |
| "Ravi", "Chiara", "Dev", "Noor", "Femke", "Hugo", "Lucía", "Jeroen", "Camille", "Thijs", "Giulia", "Arnaud", |
| "Maud", "Pablo", "Wouter", "Irene", "Bas", "Alba", "Koen", "Léa"], |
| "uk": ["Callum", "Priya", "Hannah", "Rhys", "Siobhan", "Owen", "Imogen", "Tariq", "Ellie", "Fergus", "Niamh", |
| "Arjun", "Beth", "Declan", "Maisie", "Kwame", "Ciara", "Rory", "Hollie", "Euan", "Saoirse", "Jamal", "Freya", |
| "Gareth", "Aoife", "Nadia", "Tom", "Megan", "Ruairi", "Zara"], |
| "us": ["Jordan", "Maya", "Tyler", "Keisha", "Ben", "Carla", "Devon", "Alyssa", "Marcus", "Rachel", "Andre", |
| "Megan", "Luis", "Priyanka", "Sam", "Tasha", "Erin", "Darnell", "Kayla", "Hector", "Brooke", "Raj", "Kyle", |
| "Vanessa", "Trevor", "Lena", "Omar", "Courtney", "Wes", "Jasmine"], |
| "de": ["Jonas", "Lena", "Felix", "Katrin", "Tobias", "Miriam", "Stefan", "Anja", "Jan", "Sophie", "Tomasz", |
| "Dilara", "Moritz", "Yusuf", "Carolin", "Emre", "Lukas", "Hannah", "Niklas", "Svenja", "Mehmet", "Julia", |
| "Florian", "Annika", "Kai", "Merve", "Benedikt", "Nina", "Sascha", "Leonie"], |
| "br": ["Rafael", "Camila", "Thiago", "Juliana", "Bruno", "Larissa", "Diego", "Fernanda", "Gustavo", "Aline", |
| "Mateus", "Bianca", "Renan", "Paula", "Caio", "Letícia", "Vinícius", "Natália", "Felipe", "Priscila", |
| "Rodrigo", "Tatiane", "Igor", "Beatriz", "Lucas", "Marina"], |
| "nordic": ["Elin", "Mikko", "Sara", "Olli", "Johanna", "Anders", "Aino", "Henrik", "Linnea", "Jussi", "Maja", |
| "Oskar", "Ville", "Ida", "Emil", "Hanna", "Tuomas", "Freja", "Lars", "Kaisa", "Viktor", "Saga", |
| "Antti", "Ebba", "Petri", "Matilda"], |
| "in": ["Aditi", "Rohan", "Sneha", "Karthik", "Ananya", "Vikram", "Meera", "Arun", "Divya", "Siddharth", |
| "Pooja", "Nikhil", "Lakshmi", "Varun", "Harsha", "Ishaan", "Kavya", "Manish", "Nandini", "Pranav", |
| "Ritu", "Sandeep", "Tanvi", "Vivek", "Yamini", "Abhishek"], |
| "pl": ["Kasia", "Piotr", "Agnieszka", "Marek", "Zofia", "Tomasz", "Ola", "Bartek", "Magda", "Kuba", "Ewa", |
| "Wojtek", "Michał", "Natalia", "Paweł", "Joanna", "Krzysztof", "Monika", "Łukasz", "Dorota", "Grzegorz", |
| "Karolina", "Adam", "Iwona"], |
| } |
| LAST = { |
| "eu": ["de Vries", "Jansen", "Rossi", "Moreau", "Bakker", "García", "Visser", "Ferrari", "Dubois", "Meijer", |
| "López", "Smit", "Bianchi", "Mulder", "Laurent", "Peeters", "Romero", "van Dijk", "Conti", "Bos"], |
| "uk": ["Hughes", "Patel", "Murphy", "Evans", "O'Brien", "Clarke", "Walsh", "Khan", "Price", "Doyle", "Begum", |
| "Fraser", "Mensah", "Lloyd", "Byrne", "Shah", "Morgan", "Kerr", "Ahmed", "Taylor"], |
| "us": ["Lindqvist", "Johnson", "Nguyen", "Ramirez", "Brooks", "Chen", "Washington", "Okafor", "Miller", |
| "Hernandez", "Park", "Coleman", "Rivera", "Sullivan", "Kim", "Foster", "Alvarez", "Shah", "Bennett", |
| "Reyes"], |
| "de": ["Becker", "Wagner", "Yılmaz", "Hoffmann", "Schulz", "Kaiser", "Neumann", "Schröder", "Demir", |
| "Zimmermann", "Krüger", "Hartmann", "Lange", "Arslan", "Werner", "Braun", "Vogel", "Kaya", "Fuchs", |
| "Richter"], |
| "br": ["Souza", "Oliveira", "Santos", "Pereira", "Lima", "Carvalho", "Ferreira", "Almeida", "Ribeiro", |
| "Costa", "Gomes", "Martins", "Rocha", "Barbosa", "Araújo", "Mendes", "Nunes", "Teixeira"], |
| "nordic": ["Lindgren", "Virtanen", "Nyström", "Korhonen", "Berg", "Mäkinen", "Holm", "Nieminen", "Sandberg", |
| "Laine", "Lund", "Heikkinen", "Ekström", "Koskinen", "Dahl", "Järvinen", "Strand", "Salo"], |
| "in": ["Iyer", "Sharma", "Reddy", "Nair", "Gupta", "Menon", "Rao", "Kulkarni", "Banerjee", "Pillai", |
| "Joshi", "Desai", "Krishnan", "Mehta", "Chatterjee", "Bhat", "Agarwal", "Naidu"], |
| "pl": ["Nowak", "Mazur", "Krawczyk", "Pawlak", "Król", "Wieczorek", "Kowalczyk", "Wójcik", "Kaczmarek", |
| "Sikora", "Baran", "Dudek", "Wróbel", "Zając", "Kubiak", "Walczak", "Stępień", "Duda"], |
| } |
| ASCII = str.maketrans("áàâãäåçéèêëíìîïñóòôõöúùûüýłśźżćńąęşığ", "aaaaaaceeeeiiiinooooouuuuylszzcnaesig") |
| OBSERVABILITY, SRE, PRODUCT = "observability", "sre", "product" |
|
|
|
|
| @dataclass(frozen=True) |
| class Person: |
| first: str |
| handle: str |
| trait: str |
| last: str = "" |
| team: str = "" |
|
|
| @property |
| def full(self) -> str: |
| """The name PagerDuty shows.""" |
| return f"{self.first} {self.last}".strip() |
|
|
|
|
| def _handle(rng: random.Random, first: str, last: str) -> str: |
| f, l = first.lower().translate(ASCII), last.lower().replace(" ", "").replace("'", "").translate(ASCII) |
| return rng.choice([f"{f}.{l[0]}", f"{f}{l[0]}", f, f"{f[0]}{l}", f"{f}.{l}", f"{f}_{l[:3]}"]) |
|
|
|
|
| def people(rng: random.Random, region: str, teams, n_per: tuple[int, int] = (2, 3)) -> list[Person]: |
| """Two or three people per service team (`teams` may be a count for old callers), three in observability, two |
| in SRE and one product owner. Mostly names from the office's region, a few from elsewhere.""" |
| if isinstance(teams, int): |
| teams = [f"team{i}" for i in range(max(1, teams // 2))] |
| rotas = [(t, rng.randint(*n_per)) for t in teams] + [(OBSERVABILITY, 3), (SRE, 2), (PRODUCT, 1)] |
| others = [(r, x) for r, xs in FIRST.items() if r != region for x in xs] |
| out, used, handles = [], set(), set() |
| for team, k in rotas: |
| while k: |
| if rng.random() < 0.82: |
| reg, first = region, rng.choice(FIRST[region]) |
| else: |
| reg, first = rng.choice(others) |
| last = rng.choice(LAST[reg]) |
| if first in used: |
| continue |
| h = _handle(rng, first, last) |
| if h in handles: |
| continue |
| used.add(first) |
| handles.add(h) |
| out.append(Person(first, h, rng.choice(["terse", "chatty", "asks"]), last, team)) |
| k -= 1 |
| return out |
|
|
|
|
| def rota(w, team: str | None) -> list[Person]: |
| """The people on a team's rota (the whole roster when the team has nobody, e.g. a shared team).""" |
| got = [p for p in w.people if p.team == team] |
| return got or [p for p in w.people if p.team not in (PRODUCT,)] |
|
|
|
|
| def crew(w, rng: random.Random, team: str | None, k: int) -> list[Person]: |
| """`k` distinct people for a thread about one of `team`'s services: its rota first, then SRE and |
| observability, then anyone.""" |
| own = [p for p in w.people if p.team == team] |
| rng.shuffle(own) |
| rest = [p for p in w.people if p.team in (SRE, OBSERVABILITY) and p not in own] |
| rng.shuffle(rest) |
| tail = [p for p in w.people if p not in own and p not in rest and p.team != PRODUCT] |
| rng.shuffle(tail) |
| pool = own[:max(1, min(len(own), k - 1))] + rest + own[max(1, min(len(own), k - 1)):] + tail |
| return pool[:k] |
|
|
|
|
| def by_trait(p: Person, **lines: str) -> str: |
| """The line this person would write: `terse=`, `chatty=`, `asks=` variants (falls back to terse).""" |
| return lines.get(p.trait) or lines.get("terse") or next(iter(lines.values())) |
|
|
|
|
| def product_owner(w) -> Person: |
| return next((p for p in w.people if p.team == PRODUCT), w.people[0]) |
|
|
